About The Snapshot Survey ProgramEGIA surveys its contractor network every month on a specific focus area to gain insight on how contractors are evolving their business practices to achieve maximum success. At the conclusion of each month, EGIA publishes a summary of the survey results and makes the findings available exclusively for EGIA members. These monthly survey reports are a quick and easy way for contractors to see what is working and what isn’t working for their peers within the industry.

During 2014, EGIA surveyed contractors on the following topics:

Enclosed in this annual report, you will find the detailed summaries for all of the topics listed above. We encourage you to review this information and see how your company stacks up with other contracting businesses across the country. We hope that the information provided in this document provides you with some new ideas that you can incorporate into your own business in 2015 and beyond.

January Television Advertising • 1

February Sales Presentation and Job Quoting Strategy • 4

March Sales Staff Compensation • 7

April Telemarketing • 10

May Customer Testimonials • 13

June Service Hours • 16

July Appointment Scheduling • 19

August Customer Discounts • 23

September Business Cards • 27

October Short Term Business Growth • 30

November Holiday Closures & Employee Pay • 33

December Service Area • 36

Contractor Membership by Industry*

Contractor Membership by Region

* Based on the classifications that members self-selected during their membership enrollment. The combined percentages total more than 100% due to the fact that some EGIA members offer more than one service.

1 www.egia.org/snapshotsurveys

January

Television Advertising

2

3 www.egia.org/snapshotsurveys

4February

Sales Presentation and Job Quoting Strategy

5 www.egia.org/snapshotsurveys

6

7 www.egia.org/snapshotsurveys

March

Sales Staff Compensation

8

9 www.egia.org/snapshotsurveys

10April

Telemarketing

11 www.egia.org/snapshotsurveys

12

13 www.egia.org/snapshotsurveys

May

Customer Testimonials

14

15 www.egia.org/snapshotsurveys

16June

Service Hours

17 www.egia.org/snapshotsurveys

18

19 www.egia.org/snapshotsurveys

July

Appointment Scheduling

20

21 www.egia.org/snapshotsurveys

22

23 www.egia.org/snapshotsurveys

August

Customer Discounts

24August

Customer Discounts

25 www.egia.org/snapshotsurveys

26

27 www.egia.org/snapshotsurveys

September

Business Cards

28

29 www.egia.org/snapshotsurveys

30October

Short Term Business Growth

31 www.egia.org/snapshotsurveys

32

33 www.egia.org/snapshotsurveys

November

Holiday Closures & Employee Pay

34

35 www.egia.org/snapshotsurveys

36December

Service Area

37 www.egia.org/snapshotsurveys

38