2014 safety report – a culture of caring

AECOM’s safety report2014

A culture of caring

ABOUT THIS REPORTWe keep safety at the forefront of everything we do. Our second-annual report provides our stakeholders with a closer look at our deep safety culture as well as our Safety, Health and Environment (SH&E) goals and initiatives.

Throughout the report, you’ll find a mix of project examples around the world that highlights our SH&E best practices across our operations.

Report coverageThe report covers AECOM’s fiscal year ending September 30, 2014. It includes details of AECOM’s direct operations, and mentions the safety activities of acquired companies and those still in the process of integration.

SH&E report managementThe report was developed by the company’s SH&E, legal and corporate communications teams. This is AECOM’s second report focusing on SH&E.

Core Values and safety strategyAmong our Core Values, safety is fundamental to our short- and long-term success. We are committed to maintaining a safe, healthy workplace for our employees by preventing injuries to people and damage to facilities, property, equipment and the environment.

We believe that aligning our Core Values and safety strategy — consisting of strict project procedures, innovative tools and frequent communications — with the social, environmental and economic needs of all our stakeholders is important.

AECOM’s safety report2014

A culture of caring

Cover and inside cover image: An AECOM employee 700 feet (213 meters) above the Colorado River during an inspection of the Glen Canyon Dam Bridge in Page, Arizona, United States. © Robb Williamson/AECOM.

http://www.aecom.com/About/Purpose+and+Core+Values

AECOM

2014 AECOM Safety Report 3

TABLE OF CONTENTS

Foreword: A message from our chief executive officer �� 4

Views from our chief safety officer �� 5

AECOM’s 9 Life-Preserving Principles �� 6

Safety for Life — A culture of caring �� 7

Safety for Life Mission�� 7

Safety for Life Vision �� 7

Safety for Life initiatives �� 8

Leading the industry in safety performance �� 9

Safety recognition �� 10

Project profiles — Highlighting safety excellence �� 11

Coca-Cola —One environmental analyst, no recordable incidents � 12

From disaster to development in Australia �� 13

Caring for families after the Oso Landslide tragedy �� 14

HATS off to safety in Hong Kong �� 16

Getting to the base of safety at Barstow �� 18

Project update: Developing infrastructure in South Shamkha �� 20

Cleaning up one of Canada’s most toxic sites �� 22

A long legacy of award-winning safety in Southern California �� 24

Spreading a culture of caring to the heart of Noida �� 25

Promoting safety at 7-Eleven �� 26

A gold mine for safety in South Africa �� 28

4 2014 AECOM safety report

A culture of caring

I am pleased to share AECOM’s second-annual safety report with you. Safety is one of our company’s Core Values — and is a key enabler of our vision to make the world a better place.

Our nearly 100,000 employees serving

clients in 150 countries around the world understand that safety must remain an essential part of our DNA. That’s why — from how we work inside the office to every decision that we make on a project site — the value of maintaining a healthy, vibrant workplace; protecting facilities, equipment and the environment; and, most importantly, ensuring the safety of our people; is emphasized every step of the way. We ensure that our people are able to serve our clients in a safe environment and return to their loved ones at the end of the day.

Through our growing “Safety for Life” program, our commitment to safety is constantly reinforced through innovative processes, procedures and tools; comprehensive online training and management systems; regular communications such as safety bulletins, posters and videos; and company-wide recognition of programs such as the United Nations’ World Day for Safety and Health at Work.

We are also a signatory and participant in the United Nations Global Compact. This means that our strategy, culture and day-to-day operations reflect the initiative’s 10 universally accepted principles focused on fairness, human health, environmental quality, ethics and the advancement of society.

At AECOM, we make it clear to employees, contractors and other third parties that we genuinely care about

their well-being 24 hours a day, every day. We are always looking to continuously improve our current safety program with new and innovative technology as well as engineering processes and procedures. We utilize all the methods available to keep our people safe — both on and off the job.

From international to local recognition — and praise from clients as well as leading associations — our dedication to safety has not gone unnoticed. We have received a number of awards during the last year, including:

– The Gold International Business Award (IBA) for Health, Safety & Environment in the Middle East and Africa — following last year’s achievements, where we won two IBAs for safety in Asia, Australia and New Zealand, as well as Canada and the U.S.

– The Royal Society for the Prevention of Accidents’ Gold Medal Award — for receiving nine-consecutive gold medals for occupational health and safety.

– Five Industry Leader Awards from the U.S. National Safety Council (NSC) for outstanding safety achievements measured by lowest total incidence rate and employee work hours. Since 2010, we have received this recognition from the NSC 18 times.

Through our collective effort, we create a safe environment for our colleagues, families and clients. As you read this report, you will see how essential safety is to our company, our people and our culture.

Best Regards,

Mike Burke Chief Executive Officer

FOREWORD: A MESSAGE FROM OUR CEO

AECOM


VIEWS FROM OUR

Hello, I’m Andy Peters, AECOM’s Chief Safety Officer, and I’m pleased to share the advancements that the company has made in its safety efforts during fiscal year 2014.

As we continue to work towards becoming the

Safety, Health & Environment leader in our industry, we are constantly looking for new ways to improve and work to develop an environmentally friendly, safe and sustainable workplace, while meeting our goal of zero employee injuries and no property damage. I am pleased to say that, in a short amount of time, we have made immense progress toward these goals — and this report is intended to give you a closer look into this success.

As a global company operating in more than 150 countries, keeping safety at the forefront is a challenge for which success is crucial. With a substantial, 61-percent reduction in our total recordable injury rate compared to fiscal year 2013, we have been making progress on achieving this critical goal. We also include a few great examples from our recently joined URS counterparts, and I look forward to providing a collective update on our combined safety efforts in next year’s report. Together with our URS peers, we’ll combine the best SH&E practices of both companies as we look at the opportunities created by our expanded capabilities and broad global reach in key growth markets.

First introduced in our inaugural safety report, AECOM’s “Safety for Life” program has played a crucial role in strengthening our deep SH&E culture by incorporating processes and tools that keep our employees and the end users of our projects safe.

For example, we officially rolled out LifeGuard, an innovative online safety tool that enables employees to track and address safety-related observations via their mobile devices, and recently unveiled a new incident-reporting tool called IndustrySafe. This report will delve further into the impact of these company initiatives. Stemming from our “Life-Preserving Principles,” we also promote behaviors that help employees keep safety top of mind while they are in the workplace and even after they have left the office or project site.

Many of our safety accomplishments can be attributed to the intense focus we place on fostering a “Culture of Caring” throughout the company. This means employees are always watching out for others and gently pointing out when anyone is at risk of injury — taking responsibility for the safety of their colleagues and ensuring that everyone returns home to their families in the same condition that they arrived for work.

This report is a brief snapshot of our progress throughout fiscal year 2014, and evidences the commitment of our SH&E team and the nearly 100,000 employees who deliver excellence to our clients every day. Please join us in our journey to achieve zero incidents in the workplace.

Regards,

Andrew D. Peters Senior Vice President and Chief Safety Officer

CHIEF SAFETY OFFICER

Listen to Chief Safety Officer Andy Peters share AECOM’s fiscal year 2014 SH&E advancements.

http://www.aecom.com/deployedfiles/Internet/About/Safety/AECOM_2013_Safety_Report_v5.pdf

http://player.piksel.com/p/jmq2q14m


A culture of caring

PRINCIPLES

AECOM’S

9

DEMONSTRATED MANAGEMENT COMMITMENT

PARTICIPATION BUDGETING AND STAFFING FOR SAFETY

PRE-PLANNING CONTRACTOR MANAGEMENT

RECOGNITION AND REWARDS

SAFETY ORIENTATION AND TRAINING

INCIDENT INVESTIGATION

FIT FOR DUTY

LIFE-PRESERVING

http://www.aecom.com/About/Safety

AECOM


SAFETY FOR LIFE — A CULTURE OF CARING

“Safety for Life” is a comprehensive internal program that drives our nearly 100,000 employees toward the company’s commitment to achieving zero work-related injuries and/or illnesses; preventing damage to property and the environment; and maintaining an environmentally friendly and sustainable workplace.

Deep-rooted in this program, our “Culture of Caring” sets an expectation for each employee, contractor and business partner to take personal responsibility for keeping his or her colleagues, and others associated with our work, safe. Whether located on a project site, in the office or at home, we embrace safety as a lifestyle choice by maintaining essential safety procedures and behaviors everywhere we go.

Safety for Life MissionTo guide the architecture, construction and engineering industries as a safety thought leader by embedding a culture focused on health, safety, risk management and sustainability into all of our business activities.

Safety for Life VisionAt AECOM, we not only understand the immediate benefits of operating with safety as the cornerstone of our company culture, but we also see the positive impact it has on our business development efforts. This is why maintaining a healthy, vibrant workplace is of primary importance to us as we uphold our commitment to acting as good corporate citizens by:

– Adopting measures that mitigate risk; preserve facilities, property, equipment and the natural environment; and protect the safety and health of our people — employees, clients and the end users of our projects.

– Practicing active safety leadership and training our professionals to design processes and projects in a manner that reduces strategic and localized risks and impacts.

– Continuously improving and updating systems and procedures to adhere to ever-changing occupational safety, health and environmental laws and licensing requirements across all levels of government — and, where no specific regulations exist, continuing to adhere to AECOM’s high standards, stakeholder expectations and the appropriate industry practices.

– Tracking our safety performance metrics and maintaining a high level of transparency with our employees, stakeholders and clients during this process.

– Striving to make AECOM the provider of choice for the safe execution of design, build, finance, and operate/maintain work globally.


A culture of caring

Safety for Life initiativesThe Safety for Life program includes processes and tools such as online training and management system assessments, regular communications, access to enterprise-wide safe-work-method statements, and incentive programs that recognize and reward proactive safety behavior. Some examples include:

– AECOM recently rolled out its online incident reporting system, IndustrySafe, globally — and it has been immensely successful with nearly 39,000 active projects entered in the system to date. The system has made it easier for employees, joint venture partners and third parties to quickly report injuries, near misses, and general and environment-related incidents. In addition to immediately escalating system entries to a pre-defined set of Safety, Health & Environment (SH&E) staff, project management representatives and supervisors, IndustrySafe enables experienced SH&E professionals to investigate, track and trend incidents in real time; perform root-cause analyses; and generate accurate regulatory reports.

– In an effort to promote safety in our work culture and improve safety performance, AECOM employees actively use LifeGuard, an online safety-observation system that records and measures both negative and positive site and office observations.

– Communications include safety bulletins on topics ranging from stress reduction to holiday, travel and child safety to home fire safety and workplace ergonomics. AECOM also promotes safety reminder tools such as posters in common areas and meeting tent cards (as featured in the ice bucket challenge video on this page).

With safety at the forefront, Dan Rodgers, AECOM head of rail in the U.K. and Ireland, participated in the ALS Foundation’s ice bucket challenge — donating to both the organization and Sabre Charitable Trust.

To celebrate World Day for Safety and Health at Work, AECOM hosted its second-annual employee video contest. The winning submission came from employees in AECOM’s Camarillo, California, United States, office. The team created a one-minute video that highlights AECOM’s nine Life-Preserving Principles.

http://player.piksel.com/p/p77y684a



http://youtu.be/ggZQfzvI0-Q

AECOM


As part of our dedication to becoming the industry

SH&E leader, we work to drive constant and steady

safety improvement throughout our global operations.

We actively measure and track our safety and health

performance using two principal metrics:

Total Recordable Injury Rate (TRIR): The total

number of work-related incidents that result

in injury and/or ill health requiring medical

attention beyond first-aid, restriction

of work activities and/or absence from

the workplace in order to recover. This

number is then normalized to provide a

rate of occurrence per 200,000 hours worked.

Thereafter, the resultant rate is used to measure

the frequency of all work-related injuries/illnesses.

Lost-Time Injury Rate (LTIR): The number of work-

related incidents that result in injury and/or ill

health and absence from work for one or more

days. This number is then normalized to

provide a rate of occurrence per 200,000

hours worked. The resultant rate is used

to tabulate the relative severity of work-

related injuries/illnesses.

By keeping more employees safe, we have decreased

our workers’ compensation costs by more than

65 percent over the prior policy year — resulting in

more than US$600,000 in deductible savings and

a reduced policy premium rate for the 2014-2015

policy year. In addition, AECOM’s average claims cost

and the percentage of litigated claims is lower than

industry averages.

Achieving major reductions in our Defense Base Act

(DBA) claims, AECOM is committed to protecting

civilian employees working on international U.S.

military bases or under U.S. government

contract for public works or national

defense. The company charted a

69-percent reduction in its total incurred claims costs for government services projects — improving from

US$7.2 million in fiscal year 2013 to US$2.2

million in fiscal year 2014.

For fiscal year 2014, AECOM’s Experience Modification Rate (EMR) of 0.50 is the lowest it has ever been in the company’s history — providing us with an advantage on

bidding as we have surpassed many

of our direct competitors. EMR is

derived from a formula based upon the

frequency and severity of injuries related to

the amount of payroll, and is used in the U.S. as

a prequalification tool for projects.

At AECOM, we are keeping workers protected,

increasing our bottom line profitability, and positively

impacting our competitiveness to win work.

*Compared to fiscal year 2013.

Note: Does not include URS data.

LTIR improved*

69%

TRIR improved*

61%

Total incurred

claims reduced

69%

Lowest EMR ever

.50

Leading the industry in safety performance


A culture of caring

AECOM — now combined with our URS operations — has received external recognition from several safety industry organizations for safety excellence. A few top highlights from fiscal year 2014 include:

AECOM received the Gold 2014 International Business Award (IBA) in the Health, Safety & Environment category for the Middle East and Africa.

The Royal Society for the Prevention of Accidents (RoSPA) recognized AECOM with a Gold Medal Award for winning nine consecutive Gold Medals for occupational health and safety.

URS received two President’s Awards at the 2013 RoSPA Occupational Health and Safety Awards program, which follow a 15-year legacy of RoSPA recognition.

Twelve URS project sites are listed as Voluntary Protection Program (VPP) sites by the U.S. Occupational Safety and Health Administration (OSHA), which recognizes employers and workers in the private industry and federal agencies for effective safety and health management systems and maintaining injury and illness rates below national Bureau of Labor Statistics averages for their respective industries. This also includes several sites that have garnered and maintained OSHA VPP Star status for exceptional safety performance.

AECOM received five Industry Leader Awards from the National Safety Council (NSC) for outstanding safety achievements in London, Canada; San Diego, California; Montreal, Canada; Orange, California; and New York. URS received the same award in Center, Florida; Dahlgren, Virginia; Las Vegas, Nevada; and Stockton, Utah. This award recognizes companies with the lowest total incidence rate and employee work hours in 2013.

For the third-consecutive year, URS was awarded the NSC’s Corporate Culture of Safety Award, which recognizes the firm as one of the safest companies in America.

SAFETY RECOGNITION

PROJECT PROFILES — HIGHLIGHTING SAFETY

EXCELLENCE

The projects featured in this report reflect AECOM’s safety culture of caring as well as our commitment to ensuring

that employees return home in the same condition in which they came to work. Many of these projects utilize

innovative safety strategies and techniques on some of the world’s most challenging projects — from the Oso

Landslide project in Washington, United States, and the Harbour Area Treatment Scheme Stage 2A project in

Hong Kong, to the South Shamkha project in Abu Dhabi, United Arab Emirates.

AECOM


PROJECT PROFILES — HIGHLIGHTING SAFETY

EXCELLENCE

The projects featured in this report reflect AECOM’s safety culture of caring as well as our commitment to ensuring

that employees return home in the same condition in which they came to work. Many of these projects utilize

innovative safety strategies and techniques on some of the world’s most challenging projects — from the Oso

Landslide project in Washington, United States, and the Harbour Area Treatment Scheme Stage 2A project in

Hong Kong, to the South Shamkha project in Abu Dhabi, United Arab Emirates.


A culture of caring

Planning to use a former textile factory in Duque de Caxias, Rio de Janeiro, Brazil, as a new plant site, Coca-Cola selected AECOM to provide remediation and waste services following AECOM’s history of successful work in the area.

As part of the Coca-Cola Andina Brasil project, AECOM was tasked with removing more than 1,400 tons (1,270 metric tons) of hazardous and non-hazardous land surface waste scattered throughout the area and conducting a detailed site assessment and investigation.

As the only environmental analyst supervising both project aspects, AECOM’s Lucas Rocha not only aligned with the guidelines established by Coca-Cola and its subcontractors, but also developed a strong safety culture, resulting in no recordable incidents during six months of work.

Both client and subcontractor teams expressed extreme dedication to the safety standards developed for the job and outlined in the project’s Plan for Occupational Health and Safety. The team promoted cultural inclusion throughout the project and integrated training on topics such as working in confined spaces, using breathing equipment and working at height. AECOM also held daily safety and security discussions that reinforced the importance of complying with procedures and that defined the safety aspects associated with the expected activities for the day.

The safety initiatives implemented on the project collectively contributed to a significant reduction in safety risks across client and subcontractor teams.

Coca-Cola — One environmental analyst, no recordable incidents

From Top: Lucas Rocha, project analyst, environment, Brazil/South America, led the Coca-Cola Andina

Brasil project, which achieved no recordable incidents during six

months of work.

Employees working on the project site dismantle wooden carts used

to move on-site materials.

A collection of fluorescent lamps for the new plant site.

Employees remove pipes contaminated with asbestos.

Employees cleanup the areas covered by vegetation.

A temporary storage area for project materials.

AECOM


From 2010 to 2013, Hinchinbrook Shire Council (HSC) in Queensland, Australia, suffered a number of natural disasters, including category 5 Cyclone Yasi and subsequent flooding events. AECOM was selected as the principal program consultant — tasked with guiding a supply chain of local constructors to safely restore, repair and rehabilitate 2,087 square kilometers (806 square miles) of damaged road networks.

The National Disaster Relief and Recovery Arrangements (NDRRA) project was designed to utilize as many local contractors and plant operators as possible — which posed an increased safety challenge as AECOM directly supervised construction work.

“From the outset of the program, the team designed a safety framework for staff and contractors to use to increase safety awareness, deliver a safe work

program, and integrate construction and traffic management best practices,” said Dyrick Hobbs, AECOM program manager on the project. “The project team also worked proactively with individual contractors to assess and refine their safety systems and procedures, and incorporated safety training and regular safety planning audits.”

The result has been a marked increase in local contractor safety awareness and the use of safety systems and protocols by operators and contractors. Many contractors on the project now utilize systems designed, developed and implemented by AECOM.

“The AU$140-million (US$120-million) HSC NDDRA program holds an impressive safety record and has positively impacted the local construction industry,” said Hinchinbrook Shire Councillor David Geoffrey Carr, Portfolio — Engineering Services.

From disaster to development in Australia

Above: Flooding shortly after Cyclone Yasi in 2011 in the Ingham area of Hinchinbrook Shire Council (HSC) in Australia.

Right: Construction of the binding layer in preparation for the base slab and culverts to rehabilitate the Michael Creek Causeway in HSC.


A culture of caring

field safety leadership; and attitudes focused on continual improvement, active engagement and caring. As part of this strong safety culture, employees were encouraged to identify, address and correct hazards, risks and at-risk conditions or behaviors with urgency.

“I am so grateful for the teamwork, skills, professionalism, demonstrated safety culture and collaborative approach that we experienced with everyone,” said Danny Wickstrom, Snohomish County’s sheriff deputy in charge of search and rescue, who worked closely with AECOM throughout the project. “The leaders, operators, spotters, and safety and support personnel are all second to none — simply outstanding! Thank you for helping to give back to a family and a community that has suffered so much.”

On March 22, 2014, 43 people were killed and 49 homes were destroyed in Oso, Snohomish County, Washington, United States, when a portion of an unstable hill collapsed — engulfing a rural neighborhood and sending mud and debris across the North Fork of the Stillaguamish River.

AECOM’s building + places, environment, global support services and water teams collaborated to coordinate the removal of more than 200,000 tons (181,437 metric tons) of landslide debris across 1 square mile (2.6 square kilometers). With safety at the forefront, the team worked more than 16,000 hours in often-adverse weather conditions and in close proximity to more than 30 pieces of heavy construction equipment — achieving zero recordable injuries and zero days away from work.

This safety milestone follows comprehensive initial project planning; initial and ongoing training; strong

Caring for families after the Oso Landslide tragedy

An overview of the graded northern portion of the project area with the landslide in the background.

AECOM


Culture of caring corner

Stacy Schneyder-Bumback, AECOM senior archaeologist, buildings + places, Western Region, Mountain/Northwest District, is a strong advocate of AECOM’s “culture of caring.” As field project manager on the Oso project, she continuously emphasized the importance of sensitivity towards those affected by the disaster while maintaining the health and safety of the work crew and contractors.

Stacy ensured that all field employees were trained on cultural sensitivity at the beginning of the project and as future needs arose. She also worked with her team to effectively manage a diverse team of 110 personnel through appropriate health and safety planning and training, skillful coordination with other contractors on-site, a strong safety culture where issues were addressed quickly and thoroughly, and a safety-performance employee-recognition program.

“The safety culture we worked hard to establish encouraged a team mentality where employees looked after one another and felt empowered to provide constructive feedback to their peers and elevate concerns to their supervisors,” said Stacy. “Despite known and unknown hazards when working with a natural disaster site, the team’s commitment to safety and to each other helped to make this project a success from day one.”

Left: Stacy Schneyder-Bumback, AECOM senior archaeologist, buildings + places, Western Region, Mountain/Northwest District.

Right: Overview of the project area and screening process.


A culture of caring

HATS off to safety in Hong Kong

According to Hong Kong’s Drainage Services Department, every day, the country’s 7-million-plus residents generate 2.6 million cubic meters (92 million cubic feet) of raw sewage — the equivalent of 1,400 Olympic-sized swimming pools — much of which is discharged into Victoria Harbour.

To improve the harbor’s water quality, AECOM’s water and urban development team designed and supervised the Harbour Area Treatment Scheme (HATS) Stage 2A. The project’s sewage conveyance system (SCS) intercepts sewage from the northern and western shores of Hong Kong Island for centralized treatment prior to discharge — ultimately benefiting approximately 6 million people and making the harbor fit for resident swimming following a 33-year ban resulting from pollution.

The SCS comprises approximately 13 miles (21 kilometers) of sewage tunnels constructed by drill and blast methods at depths ranging from 230 feet (70 meters) to 525 feet (160 meters) below sea level, and approximately 1 mile (1.4 kilometers) of tunnels constructed by horizontal directional drilling.

Managing a high standard of safety was important to AECOM’s site supervision teams, especially on

such a large-scale and complex project in a confined tunneling environment. Staff members were trained as blasting competent supervisors and resident explosive supervisors to oversee blasting operations and ensure that contractors’ operations safely complied with the applicable statutory requirements. Throughout the project — including tunnel lining and 7,000 blasting operations — AECOM achieved no serious injuries or incidents.

Recognized with six awards, AECOM partnered with the client, local safety organizations and contractors to promote a safe working culture and enhance safety and health awareness through internal and external safety campaigns and forums. In addition, before and during blasting operations, resident site staff conducted public consultations and circulated informative notices to prevent safety or environmental concerns from nearby stakeholders.

“Thanks to our consultant AECOM � for providing professional design and on-site supervision for the HATS project,” said C. C. Chan, Hong Kong’s former director of drainage services, at the project breakthrough ceremony. “I would also like to thank them for establishing and maintaining a good relationship with the stakeholders.”

AECOM resident explosive supervisors oversee the hook-up of explosives in Tunnel P at Aberdeen, an urban area on the south side of Hong Kong Island.

http://www.aecom.com/What+We+Do/Water/_projectsList/Harbour+Area+Treatment+Scheme+Stage+2A+-+Sewage+Conveyance+System,+Hong+Kong

http://www.aecom.com/What+We+Do/Water/_projectsList/Harbour+Area+Treatment+Scheme+Stage+2A+-+Sewage+Conveyance+System,+Hong+Kong

AECOM


Construction of the material processing facility at Sydney Tar Ponds in Canada. As part of AECOM’s work to provide remediation services for contaminated soil and sediment on a former steel mill and coal coking site, the project team helped to build the facility to decontaminate mobile equipment, vehicles and large debris. (Featured on pg 22).


A culture of caring

Home to one of the largest maintenance centers for the U.S. Department of Defense, Marine Corps Logistics Base Barstow (MCLB Barstow) in California, United States, sustains half of the Marine Corps’ capabilities for ground maintenance and supply, which is essential to its capacity to provide uninterrupted support to the operating forces.

In support of these functions, AECOM’s Global Support Services team provided services ranging from warehouse and distribution management to maintenance and health and safety supervision to help the base’s Fleet Support Division (FSD) revamp its service-delivery processes.

“AECOM has proved to be an asset to this organization and has provided outstanding support to the Fleet Support Division,” said Martin Durette, branch head and contracting officer representative of FSD on MLCB Barstow. “They have aided this command in meeting the demanding requirements of the ever-

changing Marine Corps mission in regard to the receipt, storage and issue of assets.”

Beyond exceeding client expectations, the team helped the client to expand its focus on overall safety. AECOM actively engaged all employees on the importance of safety in protecting workers, client facilities and equipment, and driving the success of the overall business. As a result, employees helped create and brief safety topics and began independently taking steps to prevent potentially unsafe incidents from occurring.

“Since AECOM began leading the contract in October 2010, we have maintained a safe operation at MCLB Barstow by continually engaging employees through regular communications and safety recognition initiatives and by ensuring the pre-planning of all work with risk assessments and job hazard analysis,” saidsaid Terence S. Watson, operations manager, AECOM Global Support Services.

Getting to the base of safety at Barstow

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AECOM's Global Support Services team supports the Marine Corps Logistics Base Barstow in California, United States.

AECOM



Known for his ability to motivate employees to champion the importance of safety, Terence S. Watson, operations manager, AECOM Global Support Services, has provided significant safety results across the U.S. programs he manages, such as Marine Corps Logistics Base Barstow in California; Letterkenny Army Depot in Pennsylvania; and Redstone Arsenal in Alabama.

Terence takes an active role in establishing AECOM’s Life-Preserving Principles at his program sites, and sets the bar high for safety — aiming for zero incidents on every job site. He consistently demonstrates management commitment by assisting in incident investigations and supporting and caring for employees on site.

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Terence S. Watson, operations manager, AECOM Global Support Services, manages safety programs across various U.S. government sites, including Marine Corps Logistics Base Barstow in California, United States.


A culture of caring

Since August 2011, AECOM has provided construction supervision services for the South Shamkha project in Abu Dhabi, United Arab Emirates — helping to develop the infrastructure for 12,500 villas, a central business district, various community facilities, roads, and potable water and power supply networks. The company achieved 20 million hours worked on the project without a lost time incident — earning client and municipal recognition for safety.

To achieve this safety milestone, the project team closely adhered to AECOM, client and international safety standards — incorporating safety awareness and health check-up campaigns, consultations, induction and training, job safety analysis for all

activities, emergency response plans and drills, as well as road safety and heat prevention programs. As part of the project’s corporate social responsibility program, employees also participated in blood donation campaigns.

“The management team consistently promoted the importance of safety, which focused on the wellbeing of everyone on the project and included regularly monitoring the workers’ accommodation as well as their medical and recreational facilities,” said AECOM’s John Kiernan, construction manager. “This approach contributed significantly to maintaining a safety culture on site as indicated by the high levels of commitment, engagement and accountability across the team.”

Project update: Developing infrastructure in South Shamkha

The completed infrastructure for the Shamkha project includes 22-kV electrical substation buildings.

AECOM



With more than 30 years in the industry and five years with AECOM, John Kiernan, construction manager and senior resident engineer, construction services, leads safety, health and environment cultural development for the entire Shamkha project. As a safety role model for the project team, his excellent leadership strategy skills have helped to develop high-performing employees, drive employee engagement and produce notable results. The client, Musanada, recognized John with a Gold Star Award for effective implementation of a first aid and health surveillance program.

Left: An AECOM employee and the contractor conduct a senior management health, safety and environment tour of the Shamkha project site.

Right: The Shamkha project includes the construction of a 10-million-gallon (38-million-liter) potable water reservoir tank.


A culture of caring

Faced with the challenge of remediating more than 100 years of steel mill and coal coking contamination to land and waterways in Sydney, Nova Scotia, Canada, AECOM completed the CA$400-million ($US393-million) Sydney Tar Ponds and Coke Oven Remediation project ahead of schedule, under budget and with a record of only one recordable incident for over one million on-site project hours.

The project team provided preliminary design, cost estimating, engineering design, construction services, and all construction oversight, contract administration and safety supervision — cleaning up more than 1.1 million tons (1 million metric tonnes) of contaminated soil and sediment spread across three major sites spanning 274.1 acres (100 hectares) within a complex marine and estuarine environment surrounded by an urban setting.

The project plan divided the work into smaller sections to promote local contractor and First Nations involvement and support the local economy. Using a strategically staged and sequenced contract approach across the sites, AECOM managed the safety of 11 major contracts overlapping in duration

with five contracts occurring simultaneously at the peak of the project in 2012.

Ensuring that all contractors embraced AECOM’s safety-first approach without being overwhelmed with safety protocols was a major challenge. As a solution, the safety team developed a two-layer Master Health and Safety Plan template, which provided contractors with the autonomy to quickly develop an easily understood and executed project or task-specific safety plan that met strict safety project requirements.

“AECOM’s involvement on this project has left a lasting impression on Sydney’s construction industry,” said Sarah MacNeil, environmental technician, environment, Americas. “We know that our focus on safety throughout the project hit home with the contractors, and it was very rewarding to see when many of the safety initiatives we helped establish were taken off-site and used for the contractors’ other projects.

“Our strong safety culture was also recognized by the client and legal authorities.”

Cleaning up one of Canada’s most toxic sites

Oil booms and silt curtains surrounding work areas.

http://www.aecom.com/What+We+Do/Environment/_projectsList/Sydney+Tar+Ponds

http://www.aecom.com/What+We+Do/Environment/_projectsList/Sydney+Tar+Ponds

AECOM



Working to transform the heavy industrial past of Sydney, Canada, where the health and safety of workers was not always a priority, Environmental Technician Sarah MacNeil consistently went above and beyond the call of duty by developing innovative ways to teach, document and enhance the employee safety experience. As a resident of Sydney’s tight-knit community, she also had a vested interest in cleaning up the large, contaminated site and addressing the impacts to the surrounding environment. Sarah was recognized by AECOM’s Safety Star program for promoting the company’s safety culture beyond the project boundaries.

Sarah has also been involved in all facets of the company’s Safety for Life program — from training compliance, statistical reporting and medical monitoring to participating on the workplace safety committee, developing emergency-response procedures, documenting safety observations and near misses, and communicating lessons learned. With a deep-rooted regard for safety, Sarah is pivotal to the Sydney office’s Safety for Life program. She led the office’s Certificate of Recognition auditing and certification process to prove its compliance with national safety program standards — making it the first AECOM office in eastern Canada to receive this certificate.

Left: Sarah MacNeil at the Sydney Tar Ponds project site in Canada.

Right: An overview of AECOM’s remediation work involving solidification, stabilization and odor control.


A culture of caring

Since 1991, AECOM has supported the environmental program at what is now the Tesoro Carson refineries, pipelines, terminals and associated sites in Southern California, United States. To date, AECOM’s environment team has recovered more than 20 million gallons (76 million liters) of oil and more than 800 million gallons (3 billion liters) of impacted groundwater from the subsurface. Providing project management, environmental investigation, remediation, compliance assurance and health and safety support, the team has supervised approximately one million hours of work without a recordable incident or any days away from work.

To achieve this safety record, the team developed a successful safety program, which included procedures such as new employee orientation and mentoring, daily safety tailgates to share lessons learned, task-specific risk analyses and safety discussions, routine senior management audits, ongoing evaluation of compliance with client safety permitting policies, and proactive stop-work actions.

“The level of commitment employed by team members is what allows AECOM to maintain an exemplary safety record while fulfilling project goals and client expectations,” said Jay Francisco, AECOM operations and maintenance project manager on the project.

In addition to winning seven American Fuel and Petrochemical Manufacturers’ Meritorious Contractor Performance Awards, AECOM’s environment team has received extensive client recognition, including six Contractor Performance awards.

“Our team has done an exceptional job managing various projects and programs at the Carson Refinery since 1991,” said Kathryn Ellis, AECOM associate vice president and Tesoro program manager. “Embracing AECOM’s safety culture as part of our everyday routine has enabled us to safely perform our work at a spectacular level in the refinery environment.”

A long legacy of award-winning safety in Southern California

An AECOM team member conducts a visual inspection of a recovery system pipeline.

AECOM


Located in the heart of Noida, India, Wave City Centre is a 152-acre (62-hectare) premium residential-commercial development comprising a dynamic mix of high-end residences, hotels and offices, multi-use studio apartments, high street shop condominiums, and family entertainment and convention centers.

Designed to be completely self-sustainable, the project includes facilities for rainwater harvesting, sewage and water treatment plants, solid waste management, solar panels, a district cooling plant and a Bus Rapid Transit corridor.

Since AECOM began working as project and construction manager in October 2013, the safety practices on the project site have drastically improved. To date, the project has achieved more than 7 million safe work hours without any lost-time injuries.

To achieve such a strong safety record, the project team promoted the importance of AECOM’s nine Life-Preserving Principles; motivated contractors to adopt a strong safety culture; and encouraged active participation of all team members through safety committee meetings, regular training, audits, observations and inspections.

Spreading a culture of caring to the heart of Noida

Above: AECOM is acting as project and construction manager at Wave City Centre in Noida, India.

Left: A construction worker near the edge of the fifth floor of the Wave City Centre project uses a light duty jack hammer to separate concrete. In preparation for this task, he is wearing a hard hat, a dust mask, ear protectors, safety shoes and a full-body harness to accompany proper fall protection.


A culture of caring

As the sole-source environmental consultant for 7-Eleven’s retail petroleum services, AECOM provides the company with services, including soil and groundwater investigation or remediation, real estate, due diligence, compliance and emergency response. AECOM has encouraged the importance of safety and has effectively communicated its expectations on over 1,500 projects across more than 20 states in the United States — achieving a safety record of zero recordable incidents since 2003.

Safety initiatives on these projects include daily health and safety field staff meetings with contractors and other staff on site; task hazard analysis (THA) reviews; safety, health and environment brown bags; and safety moments. To ensure the safety of ground field work, AECOM requires the first 5 feet (1.5 meters) to be cleared by hand, air knife and/or vacuum truck to aid in ensuring not to strike any known or unknown utilities. Workers also evaluate traffic patterns to determine the safest

locations to work, and purchase special barricades to safely block traffic in busy parking lots. The leadership team holds monthly meetings to discuss any safety issues, which are later disseminated to the project team via training sessions.

“We are open and honest about any safety issues we encounter to ensure they don’t reoccur,” said Michele Sumi, project manager for many 7-Eleven projects. “For example, during a 7-Eleven tank removal, an electrician began cutting lines to the underground storage tank system and hit a live wire when all verified electric was turned off. No one was hurt, but we immediately followed up with a healthy discussion among the client, the program leadership team and the project team to prevent this incident from reoccurring. We learned a mistake was made by the electrician in not following the THA that required utilizing a circuit tester prior to cutting the wires.”

Promoting safety at 7-Eleven

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AECOM is the sole-source environmental consultant for 7-Eleven's retail petroleum services.

AECOM



Michele Sumi, environmental scientist III, environment, is known as the “go to” health and safety professional in AECOM’s Annapolis Junction, Maryland, office in the United States. Michele acts as a field work mentor for junior-level staff, ensuring that safety is always the number one topic of discussion. As the office’s health and safety coordinator for several years, she has influenced the safety culture by instilling high health and safety standards in her coworkers through “brown bag” discussions and consistent updates on available training. She continues to engage management on various levels in regards to safety, health and environment matters; trainings; communication; and taking ownership of AECOM’s culture.

For 7-Eleven projects, Michele manages the underground storage tank (UST) replacement program in the West Virginia, Virginia and Maryland areas. In 2014, she acted as health and safety lead, team coordinator and project manager on more than 15 UST projects for 7-Eleven. She has been recognized with three AECOM Safety Star awards.

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Left: Michele Sumi, environmental scientist III, located in AECOM’s Annapolis Junction, Maryland, office inthe United States.

Right: AECOM has encouraged the importance of safety on more than 1,500 7-Eleven projects across more than 20 states in the United States.


A culture of caring

Gold mining on the Witwatersrand near Springs, Johannesburg, South Africa, was extremely prevalent more than 120 years ago, often including deep-level mining reaching several thousand meters below ground. When underground operations ceased, Acid Mine Drainage (AMD) — water characterized by acidity, high metal content and high salinity — filters into these abandoned, deep shafts. If nothing was done, the AMD would have eventually filled the basins and began impacting the groundwater supplies of nearly three million neighboring residents.

AECOM’s design features two AMD plants — responsible for pumping and neutralizing the corrosive cocktail of heavy metals and potentially radioactive water seeping from the Witwatersrand’s mining basins — one of which is the largest plant of its kind in Africa.

A gold mine for safety in South Africa

With one plant in the trial operations phase and the other in construction, AECOM has led nearly 1.5 million hours worked without a recordable incident. This success can be attributed to safety initiatives such as daily site walks with the contractor’s safety manager; daily safety task-instruction training; detailed reviews of contractor safety plans and procedures; and the successful implementation of LifeGuard, an online tool for reporting safety observations.

“I used the knowledge I gained from the training we had, which made me understand safety better,” said Busi Nkosi, site administrator, AMD. “Not only is the safety officer responsible for safety but everyone is. Since then, I have been on the lookout for anything that could endanger me or the workers around me.”

Contractors work to construct the shaft through steel fixing to build the structure that will hold the plant’s pumps.

AECOM



Cara-Mia Keyser, Safety, Health & Environment officer, a new employee based in AECOM’s Centurion office in South Africa, quickly embraced the company’s commitment and passion for safety — gaining the respect of both the client and contractor on the Acid Main Drainage project.

Leading by example, Cara-Mia was the first person in the region to implement LifeGuard on a project. She also maintains an open-door policy, emphasizing her belief that safety leaders should partner with contractors in finding solutions to issues.

From conducting daily safety conversations to leading employee recognition and training efforts, Cara-Mia is dedicated to maintaining the safety and wellbeing of all people — whether at work or at home.

Left: Cara-Mia Keyser, Safety, Health & Environment officer, in AECOM’s Centurion office in South Africa.

Right: Employees on the project develop the formwork to pour the concrete outer circle, which will act as the base of the plant’s walls.


A culture of caring

About AECOM

Ranked as the #1 engineering design firm by revenue in Engineering News-Record magazine’s annual industry rankings, AECOM is a premier, fully integrated infrastructure and support services firm, with a broad range of markets, including transportation, facilities, environmental, energy, water and government. The recent incorporation of URS furthers AECOM’s standing as a leader in all of the key markets that it serves. With nearly 100,000 employees — including architects, engineers, designers, planners, scientists and management and construction services professionals — the company serves clients in more than 150 countries around the world. AECOM provides a blend of global reach, local knowledge, innovation and technical excellence in delivering solutions that create, enhance and sustain the world’s built, natural and social environments. A Fortune 500 company, AECOM has annual revenue of approximately US$20 billion. More information on our services can be found at www.aecom.com and www.urs.com. Follow us on Twitter: @aecom and @URSCorp

2014 safety report – a culture of caring

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