2014 public administration conference community engagement jay reinstein, mpa assistant city manager...
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2014 Public Administration Conference
Community Engagement
Jay Reinstein, MPAAssistant City ManagerCity of Fayetteville
Faith M. Thompson, MPAOmbudsTown of Chapel Hill
Cherie Jzar, AICP Community Outreach Coordinator City of Concord
November 7, 2014
Dashboard Partnership
Jay Reinstein, MPACity of Fayettville
City Manager’s [email protected]
910.433.1994
2014 Public Administration Conference
November 7, 2014
Community Engagement Workshops
Citizens Oversight Committee Established
• Tool to highlight progress made on objectives, measures, and initiatives
• Provides “Why It Matters” narrative, analysis, action plan, data sources, and charts, graphs, and gauges
• Drills down to raw data• Published semi-annual PDF report for our residents www.durhamnc.gov/strategicplan/goals • Embedded video tutorials• Compatible with text reading software
Dashboard
• Partnership established with citizens
• Increased and improved outreach to Durham residents
• Better understanding of Strategic Plan alignment
• Improved communication between the City and the
community
• Greater transparency
Community Outcomes
Thank you
Cutting Through the NoiseCommunication vs. Engagement
Faith M. Thompson, MPATown of Chapel Hill
Office of the Ombuds [email protected]
919.265.0806
Cutting Through the Noise
Cutting Through the Noise
• How many governmental units communicate with the “public”:
Cutting Through the Noise
• In 2011-12, the Town of Chapel Hill tried
something “REALLY BIG”
Cutting Through the Noise
• This was a departure from “business as normal”
As Yogi Berra would say:
"If you don't know where you are going - you might end up someplace else."
Cutting through the Noise
Old• Comprehensive Plan
– Land use Planners– a process that determines
community goals and aspirations in terms of community development
– a Comprehensive Plan which dictates public policy in terms of transportation, utilities, land use, recreation, and housing
New• Community Visioning
– Community mapping– Community leaders– Citizen driven goals– Youth meetings– Social activities– Business, Faith, Civic and
Visitor Communities invited to participate.
– Electronic reports (blog, Instagram, Facebook).
Cutting through the NoiseInclusivity
Cutting through the Noise
Cutting through the Noise
Cutting through the Noise• Cover art by Sarah Mitchell, winner of Chapel Hill 2020 Art Contest, grade
10-12 category.
Web 2.0 Community Engagement
Cherie Jzar, AICPCity of Concord
City Manager’s [email protected]
704.920.5298
What is Public Participation?
�At page 111 in APA’s A Planners Dictionary (2004), citizen participation is defined as:�
“The process through which citizens who live and/or work in an area are actively involved in the development of plans
and recommendations” (Prince George’s County, MD).
Engaging the broader public in the city-making process leads to better answers and a deeper public ownership of our future.
“Partnerships for Stronger Neighborhoods”
PurposeTo build relationships with the City’s neighborhoods in an effort to enhance the quality of life in the City and stimulate activity within neighborhoods and in City events.
Neighborhood Program
“Partnerships for Stronger Neighborhoods”
Focus• CONNNECT neighborhood organizations
with information and resources.• FACILITATE resolution to small, large, and
complex neighborhood issues.• PROMOTE public involvement in city
projects, services, and events.• COORDINATE logistical support for
community projects and special events.• DEVELOP partnerships that promote
community vitality.• EDUCATE residents about City services
programs, policies, processes, and resources.
Neighborhood Program
How do we engage the community?
Concord’s Web 2.0 engagement tools
Mobile App
Message Reply
Some things to consider …….
to make your Web 2.0 participation process a success
identifying interested and affected public
considering the relationship to decision-making
evaluate capacity
providing feedback to stakeholders
undertaking the analysis of stakeholder inputs
keeping to budget and time lines
confidentiality
What if?