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Awareness

•  Knowledge of emotions

•  Emotional intelligence “EQ” – Daniel Goleman

•  Amygdala gland triggers emotional reactions

The best way to recover from this effect is to:

•  Remove oneself from the stimulation

•  Breathe deeply and consciously

Marshall Rosenberg, a dynamic leader in the field of Non-Violent Communication expresses his thoughts:

”What I want in my life is compassion, a flow between myself and others based on a mutual giving from the

heart.”

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“You” Message: We blame others for what is happening to us. “You make me angry!”

“I” Message: We accept responsibility for own actions and express— 1. What happened 2. How we feel 3. The reason for our feelings 4. Request what we need

“When you walk away when I am talking to you, I feel hurt because I don’t feel respected. Would you be willing to sit down and talk with

me?

•  Empathy - “I – Thou” relationship – communion of souls observation with the heart and mind

•  Listening Skills – Deep Listening - “Listen first to understand, then be understood”

•  Conflict Resolution and Problem Solving Skills

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Road Block Responses: The Judge – “That was bad!” The Advisor – “This is what I think you should do.” The Boss – “Go take care of that right now.” The Nurse – “Oh, it will be all right. Don’t worry about it.”

Open Ended Responses: “You look sad.” “Tell me what happened.” “What do you think is the best action here?” “What I hear you say is….”

Decide who owns the problem…

•  If it is the adult’s problem, use “I” messages.

•  If it is the child’s problem, listen to understand.

•  If both adult and child have a problem, use conflict resolution.

The Four Agreements by Miguel Ruiz

1. Be impeccable with your word.

2. Take nothing personally.

3. Make no assumptions.

4. Always do your best.

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Silence

Sharing

Affirmation

Essential Element

Silence

Affirmation

•  Who are you really? Replace negative paradigms with positive ones.

•  Nurture yourself daily and be kind to yourself.

•  Practice unconditional love of yourself and others.

•  Express gratitude continuously.

Sharing

•  Cooperation

•  Give Away – see through the eyes of abundance

•  Celebrate and acknowledge others