Graphic Design / Production Art Portfoliotkwickham@gmail.com

2014

Design may not save the world, but it most certainly can help

Page Layout & Art Direction

Print / Interactive PDF series

I assisted various members of Citrix’s Marketing department with the design and layout of custom print materials while adhering to all visual brand guidelines. Production was notable for its rapid turnaround and international clientele.

Projects included were internal white papers, data sheets, and marketing collateral.

Citrix SystemsGraphic Design ContractorMay — December 2012Agency: AQUENTstudios (Seattle)

1/6

Production Design

Print Marketing Materials

Occasionally I was asked to create or modify a custom project for an upcoming event. These projects often required significant creativity, not so much for the design itself, but rather for the actual production as many of the source files were often either lost or not immediately unavailable.

Learn more

To access free resources and learn more about the Citrix Academic Network visit www.citrix.com/academic.

About CitrixCitrix Systems, Inc. (NASDAQ:CTXS) is the company transforming how people, businesses and IT work and collaborate in the cloud era. With market-leading cloud, collaboration, networking and virtualization technologies, Citrix powers mobile workstyles and cloud services, making complex enterprise IT simpler and more accessible for 260,000 enterprises. Citrix touches 75 percent of Internet users each day and partners with more than 10,000 companies in 100 countries. Annual revenue in 2011 was $2.21 billion. Learn more at www.citrix.com.

Build skills for success in the cloud era

F5 iRules Conversion Service | Datasheet

citrix.com

F5 iRules Conversion ServiceCitrix® NetScaler® is the industry’s most advanced application delivery controller (ADC), providing the best application performance, availability and security. Upgrading from legacy load balancers to NetScaler solutions is typically straightforward. NetScaler AppExpert policies can be defined using easy-to-use drop-down menus and simple policy expressions. The conversion process, however, can pose greater challenges if the existing load balancer policy relies on complex, script-based configurations using vendor-specific syntax.

The F5 iRules Conversion Service converts existing ADC and load balancing policies implemented with F5® BIG-IP® and VIPRION® devices to an equivalent NetScaler AppExpert policy. The service covers all areas of ADC and load balancing functionality, including application firewall, application-layer content switching, advanced rewrite and response functionality and global traffic management across multiple datacenters. Citrix has years of experience converting F5® iRules® to NetScaler policies and has in-house expertise required to successfully deliver a converted policy. The conversion service is offered by Citrix Consulting Services, providing confidence that the new policies will work exactly as required. The service has fast turnaround times to ensure that project schedules can be maintained and duration and expense of conversions can be controlled.

Key benefitsTested NetScaler policy configurationsAll converted configurations are tested in-house to ensure the policy goals remain the same.

•Save time in migration•Minimize project risk•Streamline time to production deployment

Timely implementationConversion offerings are SKU-based, making it easy to select and order the right level of conversion service.

•Predictable turnaround time •Predictable cost

Virtual WW Channel Marketing Call

Sun Mon Tue Wed Thu Fri Sat

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

January Sun Mon Tue Wed Thu Fri Sat

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29

February Sun Mon Tue Wed Thu Fri Sat

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

March Sun Mon Tue Wed Thu Fri Sat

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 18 20 21 22 23 24 25 26 27 28 29 30

April

Sun Mon Tue Wed Thu Fri Sat

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

May Sun Mon Tue Wed Thu Fri Sat

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30

June Sun Mon Tue Wed Thu Fri Sat

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

July Sun Mon Tue Wed Thu Fri Sat

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

August

Sun Mon Tue Wed Thu Fri Sat

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 2930

September Sun Mon Tue Wed Thu Fri Sat

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

October Sun Mon Tue Wed Thu Fri Sat

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30

November December Sun Mon Tue Wed Thu Fri Sat

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 25 26 27 2829 30 31

3

citrix.com

Mobile Workstyles Survey | White Paper

the end of 2020 and provide just two-thirds of an office desk for each employee.The Citrix Workplace of the Future report looks at how organizations are taking work to an entirely new place. Driven by employee demand, 91 percent of organizations worldwide are adopting mobile workstyles – and enabling people to work from anywhere.

Adoption and benefits of mobile workstyles

Mobile workstyles are already embraced by the majority and adoption continues to grow

A quarter (24 percent) of organizations surveyed have fully introduced mobile workstyles already, with a further 38 percent expanding their current deployment. An additional 21 percent plan to implement it within two years. The total number of organizations that have implemented mobile workstyles will rise from 24 percent in 2012, to 83 percent in 2014. That is a compound annual growth rate of 86 percent.

Only 9 percent of organizations do not have plans to adopt mobile workstyles.

Figure 1: 89% of organizations will offer mobile workstyles by 2020.1

Organizations in the United States are adopting mobile workstyles the earliest, with 90 percent already providing or expanding mobile workstyles, followed closely by those in China (85 percent), Brazil (81 percent) and India (77 percent). In Europe, the UK (72 percent), France and Germany (both 71 percent) lead the adoption curve.

Flexibility, cost savings and employee attraction/retention lead corporate benefits

Organizations that have already adopted mobile workstyles have seen multiple benefits. Worldwide, 73 percent cited a more flexible, agile workforce as the primary benefit, followed by lower employee-related costs such as travel (53 percent) and real estate (48 percent) and the ability to attract (47 percent) and retain (44 percent) top talent.

1 Source: Citrix Workplace of the Future report 2012

citrix.com

3Citrix CloudPortal Business Manager | Product Overview

Automated Cloud ManagementManage infrastructure-as-a-service clouds built on Citrix CloudPlatform with advanced controls to provision resources on multiple hypervisors, add/start/stop virtual machines, allocate storage, configure networking settings, setup load balancing, and define security rules.

Custom Service Catalog Merchandise cloud offerings the way you want your customers to see them by packaging services and value added solutions with custom configured pricing models tailored to each market segment.

Simple, Self-Service Provisioning Give your end users—employees, partners, and customers—a simple and intuitive storefront to shop for cloud services. Empower them with self-service so that they can view available services and rapidly provision resources on-demand—lowering operational overhead and improving customer satisfaction.

Integrated Account Management Define custom account types such as employees, retail customers, corporate customers, resellers, and trial accounts. User profiles ensure multi tenant aware, fine-grained access control. Set up new accounts, monitor activity, report usage, and open trouble tickets.

Automated Billing Configure different billing models such as recurring subscriptions and pay-as-you-go (PAYG) to calculate usage, generate invoices, and process payments. Billing and payment transactions are supported in multiple currencies with seamless integration into third party global payment gateways.

Fraud ProtectionEnsure protection and prevent fraudulent activities with customizable account verification, threat scores, geography-based IP address rules, white/black listing, and credit card verification.

© 2012 Citrix | Confidential – Do Not Distribute

!"#$%&"'()*"+,-

'./#+

)*!+(

+),(

+-#-./0(

+/112342(

&235642(7289(

+/11":6#;(

*6..6:0(

<--&(=(

!>?(

'34

$28#

3-@/

:(

+./"A(+/:8/.2(

)28/"342(,-:-0212:#(

B8-02(,2#236:0(

?--&( C;D23568/3(

&23523(

&#/3-02(

E632F-..(

G/-A(*-.-:423(

?--&

(!>?

(

+./"A(,-:-0212:#(

Admin!

Users!

Org A!

Admin!

Users!

Org B!

Customer!Partner!Internal!

CloudPortal Business Manager

* Custom integration with other cloud services such as Monitoring through Service Bundles

!>?(

Cloud Services (starting with CloudPlatform IaaS)

Figure 2: CloudPortal Business Manager System Architecture

Product Integrations• Fraud control • Community forums• Help desk / CRM• Payment gateways• Single sign-on

4

citrix.com

Mobile Workstyles Survey | White Paper

Figure 2: Flexibility, cost savings and employee attraction/retention lead corporate benefits.2

Flexibility, productivity and reduced commuting are top employee benefits

Organizations believe that workers see multiple benefits as a direct result of mobile workstyles strategies. Globally, the majority reported four specific advantages: increased flexibility, increased personal productivity, reduction in commuting time and better work/life balance. In contrast to corporate benefits, there were some profound differences in the perceived benefits for employees from country to country that can be attributed to geographical and cultural factors.

Reduction of commuting time is cited as the lead employee benefit in Europe, rating particularly high in Sweden, the Netherlands and Russia. Organizations in the Americas report increased personal productivity as the lead benefit, closely followed by employee flexibility. In Asia-Pacific, employee flexibility is considered the primary benefit, followed by personal productivity and a reduction in commuting time.

Figure 3: People benefit from increased flexibility and productivity and a reduced commute.2

2 Source: Citrix Workplace of the Future report 2012

About CitrixCitrix Systems, Inc. (NASDAQ:CTXS) is the company transforming how people, businesses and IT work and collaborate in the cloud era. With market-leading cloud, collaboration, networking and virtualization technologies, Citrix powers mobile workstyles and cloud services, making complex enterprise IT simpler and more accessible for 260,000 enterprises. Citrix touches 75 percent of Internet users each day and partners with more than 10,000 companies in 100 countries. Annual revenue in 2011 was $2.21 billion. Learn more at www.citrix.com.

©2012 Citrix Systems, Inc. All rights reserved. Citrix® is a trademark of Citrix Systems, Inc. and/or one or more of its subsidiaries, and may be registered in the United States Patent and Trademark Office and in other countries. All other trademarks and registered trademarks are property of their respective owners.

4

citrix.com0712/PDF

Corporate HeadquartersFort Lauderdale, FL, USA

Silicon Valley HeadquartersSanta Clara, CA, USA

EMEA HeadquartersSchaffhausen, Switzerland

India Development CenterBangalore, India

Online Division HeadquartersSanta Barbara, CA, USA

Pacific HeadquartersHong Kong, China

Latin America HeadquartersCoral Gables, FL, USA

UK Development CenterChalfont, United Kingdom

Build your cloud | Solutions Brief

Start building a profitable cloudCitrix cloud solutions are already driving success for some of the biggest brands in the world, with over 100 commercial clouds that are collectively generating well over $1 billion in revenue today. Major Service Providers and Telcos around the globe like SoftLayer and Tata Communications are building public and private IaaS clouds. Web 2.0 companies like Zynga and Netflix are running core business services on Citrix-powered clouds. Similarly, enterprises are connecting their on-premise private clouds to Citrix-powered public cloud services for workloads such as dev/test, big data, training and demos, production applications and other workloads. No other cloud platform in the industry even comes close.

But the cloud isn’t all about technology. Citrix understands that your business is unique with challenges and requirements different from the enterprise customers you serve. We are here to partner with you to build not just your cloud infrastructure, but also your cloud business. We want to help you provide differentiated services on top of your cloud such as Windows apps and desktops, platform-as-a-service, monitoring and big data.

Now is the time for cloud and for you to take advantage of this tremendous business opportunity. Citrix can help get you there – quickly and profitably. Let’s work together to build a solution that’s right for you and your customers.

Learn more at www.citrix.com/solutions

citrix.com

2Build your cloud | Solutions Brief

Cloud-based Infrastructure-as-a-Service (IaaS) is already a multi-billion dollar per year industry and growth is far from slowing. While Web 2.0 and Internet-centric businesses are at the forefront of the initial wave of cloud adoption, enterprise IT represents an even larger potential. But you don’t have years to wait.

To win your share of the market, you must quickly and efficiently establish a presence with differentiated cloud services. Citrix cloud solutions are powering some of the largest and most innovative providers in the world, from global Telcos to Managed Service Providers, from web hosting companies to regional cloud providers. Our experience with these cloud pioneers helped us deeply understand the unique needs and challenges that you face, from both a technology and business perspective.

Proven cloud solution for your businessWhen it comes to building clouds, service providers must offer more than just the basics like resource pooling, on-demand self-service, rapid elasticity, automation and multi-tenancy. You need to monetize and productize cloud services while still responding to new customer demands and changing business models. You must deliver seemingly infinite scale and choice, allowing resources to be consumed through storefronts, APIs and open architectures. Private cloud services require isolation from shared public infrastructures and hybrid clouds must transparently and securely bridge enterprise datacenters to your cloud. You need to do all this, and you need to do it now.

Your cloud solution should do all of this and more:

•Speed time to market – establish your cloud presence quickly by using a turn-key solution that is purpose built and is already the proven choice for service providers

• Increase profitability and return on investment – grow your average revenue per user (ARPU) and scale efficiently without adding more staff just to keep pace with the growth

•Extend existing investments – leverage existing infrastructure and automate current services and systems such as billing and customer relationship management (CRM) within your cloud

•Deliver a range of cloud services – tap into enterprise budgets by providing what customers want, including hybrid clouds, seamless access, flexibility, ease of use and infrastructure choice

6

citrix.com

Cloud-enabling the federal service provider | White Paper

Integrating public and private clouds with Citrix CloudBridge

Citrix® CloudBridge™ sits at the “back door” of enterprise datacenters, making it easy for them to connect to extra capacity in the cloud in the most secure, optimized way possible.

CloudBridge capabilities include:

• IaaS “cloud catalog” within NetScaler: Leading cloud providers worldwide will be “pre-certified” for supporting CloudBridge, giving enterprises a validated list of cloud datacenters worldwide that can be easily tapped for additional capacity.

•Simple, “one-sided” setup: Wizard-driven automation between CloudBridge and leading cloud providers makes it easy for enterprises to extend their networks from within the CloudBridge user interface.

Mobility and desktop delivery with Citrix Receiver, Citrix XenDesktop, Citrix XenApp and Citrix XenClient

Effectively and securely use any device with Citrix Receiver

Citrix Receiver is a high-performance, universal client technology that enables service providers to deliver virtual desktops, Windows, web and SaaS applications and content as an on-demand service to users on any device. With Receiver, IT has complete control over security, performance and user experience, with no need to own or manage the physical device or its location.

Follow-me data

Follow-me data services enable content to be local to a device or situation, allowing offline usage, synchronization and usage when network conditions are degraded. Follow-me data is integrated with Receiver and managed by Citrix® XenDesktop®. Follow-me data services increase the ability to work from anywhere, ensuring documents and e-mail are appropriately available and protected.

citrix.com

NetScaler vs F52048-bit SSL performance challengeCitrix® NetScaler® and F5 Networks® VIPRION® solutions are leading application delivery controllers (ADC) that provide advanced layer 4-7 traffic management and load balancing. Each solution can offload computationally expensive SSL processing responsibilities from web and application servers to speed the delivery of SSL-protected applications. Yet these ADCs are far from equal.

MPX 5650

BIG-IP

1600M

PX 8200BIG

-IP 3600

MPX 8400

BIG-IP

3900M

PX 13500BIG

-IP 6900

MPX 14500

BIG-IP

8950M

PX 16500BIG

-IP 8950S

MPX 18500

BIG-IP

11050M

PX 18500

VIPRION 2400 2 Blad

esM

PX 20550

VIPRION 2400 4 Blad

esM

PX 21550

VIPRION 4400 2 Blad

esM

PX 21550

VIPRION 4400 4 Blad

es

2048

-bit

SSL

TPS

per $

K

Citrix NetScaler delivers faster SSL performance for less

0

100

150

250

200

300

MPX 5650

BIG-IP

1600

MPX 8200

BIG-IP

3600

MPX 9500

BIG-IP

3900

MPX 8400

BIG-IP

3900

2048

-bit

SSL

TPS

Citrix NetScaler is up to 2x faster than F5

Mid-range solutions

MPX 13500

BIG-IP

6900

MPX 14500

BIG-IP

8950

MPX 16500

BIG-IP

8950S

MPX 18500

BIG-IP

11050

MPX 18500

VIPRION 2400 2 Blad

es

MPX 20550

VIPRION 2400 4 Blad

es

MPX 21550

VIPRION 4400 2 Blad

es

MPX 21550

VIPRION 4400 4 Blad

es

2048

-bit

SSL

TPS

High-performance solutions

0

40,000

60,000

80,000

100,000

0

1,000

2,000

4,000

3,000

5,000

6,000

2048-bit SSL Performance Challenge

4

citrix.com

Unified communications with Citrix XenDesktop | White Paper

datacenter. Now with the release of XenDesktop 5.6 Feature Pack 1 including Citrix® XenApp® 6.5 Feature Pack 1, Citrix is offering similar optimized support for other unified communication solutions. Citrix is announcing improved support for Microsoft Lync with the release of the Optimization Pack for Microsoft Lync as part of XenDesktop 5.6 FP1. Citrix GoToMeeting with HDFaces is able to capitalize on all the HDX technologies available within XenDesktop while providing high-definition video support and audio streaming.

XenDesktop with Cisco VXICisco Virtualization Experience Infrastructure (VXI) with Citrix XenDesktop is a complete, end-to-end desktop virtualization solution for XenDesktop that accelerates the adoption of desktop virtualization by offering an open and validated virtual desktop, voice and video solution. Cisco VXI encompasses all datacenter, collaboration and networking components required for a flexible and secure virtual workspace solution that delivers an uncompromising user experience. This solution includes enhanced scalability and manageability through the Cisco Unified Computing System (UCS), improved performance and security through Cisco’s industry-proven network solutions and enhanced rich multimedia collaboration through Cisco Unified Communications. This Cisco VXI solution for XenDesktop has many advantages including the rich video and voice collaboration support delivered through the Cisco Virtualization Experience Client (VXC) endpoints and Jabber. Cisco has leveraged the XenDesktop APIs to offload the real-time media processing activities from Jabber hosted within XenDesktop virtual desktops in the datacenter to the Cisco VXC endpoints located in the workplace. With Cisco VXC, there is no need for a connector or a plug-in. Cisco VXC works with XenDesktop out-of-the-box as an integrated solution. The Cisco VXI solution integrates intelligence and optimizations into every aspect of the voice and video collaboration process:

3

citrix.com

Converging clouds White Paper

Mobile Workstyles

Personal Cloud

Cloud Services

Private and Public Cloud

Figure 1. A new perspective for the Cloud Era.

In the Cloud Era, mobile workstyles and cloud services are highly interdependent. Powerful mobile devices, backed by even more powerful cloud services, are connecting sales teams with prospects, delivering critical status information to executives, and putting everything from email and business apps to streaming video in the hands of users. Together, mobile workstyles and cloud services empower employees, customers and partners to work together anytime and anywhere.

While two clouds are displayed in Figure 1, there are actually three important clouds to consider in this model:

1. Personal cloud. The personal cloud encompasses mobile workstyles and is the new desktop for users, bringing together the applications, data and collaboration capabilities they use daily in both their work and personal lives. It empowers users to work and collaborate the way they wish—anywhere, anytime and on any device—including Windows, Mac, tablets and smartphones.

2. Private cloud. The private cloud is the collection of on-premise infrastructure, desktops, applications and data delivered on demand by enterprise IT. Private clouds can also be hosted off-premise. In this case, a service provider offers a portion of its public infrastructure for exclusive use by a single customer, also known as a tenant.

3. Public cloud. The public cloud is the collection of off-premise, multi-tenant infrastructure, storage and computing resources, as well as SaaS applications and data, which are delivered on demand by external cloud service providers. Public clouds allow multiple customers, or tenants, to share the underlying resources with each paying only for the resources it consumes.

Hybrid clouds are formed when private and public clouds are closely integrated, delivering IT services with the security, control and agility users demand. Since enterprise IT organizations are focused heavily on hybrid clouds, they are represented as a single, converged cloud in Figure 1.

Benefits of a converged cloud strategyPublic and private clouds both provide a number benefits. These include rapid provisioning, self-service, flexibility, agility and elasticity. At the same time, each type of cloud offers unique advantages of its own. Enterprise IT organizations that

3

citrix.com

Citrix VDI-in-a-Box | Datasheet

• The intuitive, wizard-driven, point-and-click user interface abstracts virtualization details so a Windows administrator can set up and manage virtual desktops without any virtualization, SAN or datacenter expertise.

•With VDI-in-a-Box, the desktop agent is automatically installed whenever a master image is created or updated. This “touchless DTagent” saves administrators time in setting up and maintaining desktop images.

•With full control over VDI desktop names, Windows desktop administrators can automate various management routines by running scripts inside the desktops that leverage their names.

• Logs in syslog format can be consumed by any third-party log management and analysis tool such as Splunk and Solarwinds to search, monitor, alert and report in real time.

Simplify desktop virtualizationDeliver VDI for less than the cost of PCs with VDI-in-a-Box

Excellent quality of experience

Built-in HDX technology ensures a high-definition, high-performance desktop experience for users anytime, anywhere, on any device.

• Integration with Citrix user profile manager creates a custom user experience by delivering personalized virtual desktops.

•VDI-in-a-Box supports dual datastores to offer better virtual desktop density by overcoming the input/output operations per second (IOPS) challenge with small, high-IOPS SSDs. This dual datastore arrangement with SSDs and regular SAS disks offers an even better user experience while reducing cost per virtual desktop.

• The optimization pack for Google Earth™, a 3D rendering application, eliminates the need for a GPU to provide high-resolution graphics for Google Earth while providing a good user experience.

Hippo PressProduction DesignerAugust — November 2013

Design / Layout / Pre-Press

Newspaper Advertisements

Collaborated with the Sales and Print teams of New Hampshire’s largest free paper to produce custom marketing and print campaigns for local businesses with a focus on modular design and seasonal flair.

Project Spotlight: Bunny’s SuperetteWith some basic research, an on-site visit during a lunch break, and some basic photo montaging I was able to transform a static black and white text ad into a visually rich and engaging ad series that accurately showcased the business (and its fantastic, yet largely unknown butcher shop) that ran for months even after I had moved on.

2/6

Geekserv: SeattleFreelance DesignerMay 2011 — November 2013

COMPUTER TROUBLE? W

E MAKE HOUSE CALLS!

COMPUTER TROUBLE? W

E MAKE HOUSE CALLS!

COMPUTER TROUBLE? W

E MAKE HOUSE CALLS!

COMPUTER TROUBLE? W

E MAKE HOUSE CALLS!

COMPUTER TROUBLE? W

E MAKE HOUSE CALLS!

COMPUTER TROUBLE? W

E MAKE HOUSE CALLS!

COMPUTER TROUBLE? W

E MAKE HOUSE CALLS!

COMPUTER TROUBLE? W

E MAKE HOUSE CALLS!

COMPUTER TROUBLE? W

E MAKE HOUSE CALLS!

COMPUTER TROUBLE? W

E MAKE HOUSE CALLS!

COMPUTER TROUBLE? W

E MAKE HOUSE CALLS!

Geek Serv is the local answer to your computer problems. Our technicians come to you and fix your computers fast!

THANK YOU FOR YOUR BUSINESS

the years to comeAt Geekserv, we understand that the future is hard to predict - But we are doing our best. We’ll continue to provide updates to keep you safe from malware, Internet scams and other such unpleasantness.

2012 customer surveyWe really do appreciate your feedback, so remember - submit a completed survey by February 1 and receive 10% off a future visit.

total care planHave you signed up yet? Why Not? With specialized service, addi-tional savings, and personalized assessments from Chuck and Heath it’s a world class bargain!

m.geekserveattle.comThe world might not be getting smaller, but our screens certainly are. With the meteoric rise of tablets and smart phones, m.Geekserv will be there to help! Future updates will include troubleshooting tips, appointment scheduling, and customized text alerts. Stay tuned!

X

www.GeekServSeattle.com

Charles Amadeus - VPcharlie@geekservseattle.com

206.963.4550

2012 CUSTOMER SURVEY Thanks for your time, we really do appreciate it.

EXCELLENT GOOD AVERAGE FAIR POOR

1 Staff Was Available In A Timely Manner.

2 Staff Greeted You And Offered To Help You.

3 Staff Was Friendly And Cheerful Throughout.

4 Staff Answered Your Questions.

5 Staff Showed Knowledge of The Products/Services.

6 Staff Offered Pertinent Advice.

7 Staff Was Courteous Throughout.

8 Overall, How Would You Rate Our Customer Service?

9 Open-Ended Questions

10 What Did You Like Best About Our Customer Service?

11 How Could We Improve Our Customer Service?

12 Is There A Staff Person You Would Like To Commend?

Name:

Reason:

directions on how to mail in the survey & bonus code Geek Serv is the local answer to your computer problems. Our technicians come to you and fix your computers fast!

Thank You For Taking The Time To Complete Our Customer Service Survey.

INSIDE

www.GeekServSeattle.com

Branding / Design / Layout / UX Consultant

Various

What started with a logo design for a computer repair service parodying another well known company of “Geeks,” quickly evolved into a full re-branding resulting in a company-wide reassessment (seniors & low income, assistance through education) that continues to this day.

3/6

Kobold PressFreelance Designer

June 2011 — November 2012

Page Layout & Design

Print / Interactive PDFs

As a freelance designer for Kobold Press I was responsible for the Design & Layout for the Divine Favor PDF series as well as all image acquisi-tion (except the cover art). Operating on a shoestring budget with a tight turnaround, I developed a series of Photoshop batch actions to transform creative commons engravings into illuminated waterfall color prints that was received with great popular acclaim from a famously fickle audience.

4/6

Legendary GamesSr. Designer / IllustratorMay 2011 — November 2013

Page Layout / Art Direction / Illustration

Print / Interactive PDF series

Established Legendary Games as a premier third party publisher for the Pathfinder Role-Playing Game system though the creation of a strong visual brand focused on aesthetics, verisimilitude, and production quality. Personally responsible for the design and layout of the ‘Gothic,’ ‘Imperial,’ ‘Ultimate,’ and ‘Mythic’ product lines as well as the ‘Conquering’ re-branding/redesign.

5/6

Project Spotlight: Ultimate Plug-InsThe ‘Ultimate’ series represented a major step forward for Legendary Games in terms of both length and depth. It also was the first project in which I was able to collaborate with the artists from start to finish on custom requests and our customer base (more specifically our bottom line) surged in response to the increased overall dynamism in our brands look and feel.

Logo Design - Dreamscarred Press (3PP for Pathfinder Role-Playing Game)

Logo Design - Zen-Lotus Casual Game Designers (Flash/Mobile App Game Studio)

Branding / Logo DesignVarious

Branding / Logo Design - Geekserv:Seattle (Computer Repair)

6/6

Branding / Logo Design - Lady of Life (Doula/Post-Natal Therapy)

A S A B R E P U N K RO L E - P L AY I N G G A M E

Branding / Logo Design - Expression IQ (Microsoft Expression Studio Content Publishing Group)

Branding / Logo Design - Ascendancy (Role-Playing Game Setting)

email: tkwickham@gmail.comtwitter: @tkwickham