KARMA RETAILERBASE LEVEL IN-STORE TESTING

MOBILE PHONES

August 30, 2014

Tools for Testing

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SIM CARD SIM CARD EJECTION TOOL

CHARGER

Identifying device brand and model

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The brand and model can be found in one of the following places:• Printed on front housing

• Printed on the sticker behind the battery

• For Apple iPhone model identification, refer to training presentation “Identifying iPhone models” in the training documents section of XchangeHub

Questions for Basic Level Testing

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1. Does your device powers on and is able to make and receive calls in India? Yes/No

2. What condition is your device in? Fair/Good/Like New

3. Is your display cracked, discolored, pixilated or non-functional? Yes/No

4. Does the device charge and hold charge correctly? Yes/No

5. Is your WiFi, Bluetooth, and camera working? Yes/No

6. When was this device purchased? Less than one year/Greater than a year

7. Do you have an original charger for this device? Yes/No

8. Does your device have any liquid damage whatsoever? Yes/No

9. What color is your device? Black/White

1. Does your device power on?

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POWER• Insert battery and check that the device fully powers on

and boots to home screen of operating system.

Insert SIM card Insert battery Press the ON/OFF button

• If the device does not turn on with battery, connect charger, wait 2-3 minutes and then turn device on.

1. Is your device able to make/receive calls?

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MAKING/RECEIVING CALLS• After device has fully booted, make a call to and from the

phone and assure that microphone and receiver are working.

Dial any valid number then press calling

key

Make a call from another

device and run the same test

Put phone to ear and see if your voice can be heard and that the line dialed can hear

your voice

2. Physical Condition Assessment

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FAIR CONDITION• Fake housing • Heavily used, significant wear and tear, heavy scratches and

scuffs on screen and housing, dust marks under screen and may have dents or chips in the housing.

CRACKS COLOR FADED

SCRATCHED SCREEN

HEAVY SCRATCHES/DENTS

GAP IN HOUSING DUST UNDER SCREEN

2. Physical Condition Assessment

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GOOD CONDITION• Signs of wear and tear from normal use - small/light

scratches, cuffs or nicks on screen and housing are acceptable

2. Physical Condition Assessment

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LIKE NEW• Looks like it has never been used. • NO scratches, dents, nicks, etc.

3. Is your display cracked, discolored, pixilated or non-functional?

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GOOD DEFECTED PIXEL DEFECT

DISCOLORATION/SPOTSCRACKED

LCD DEFECTS

4. Does the device have an original battery that charges correctly?

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Original Battery Fake/Local Battery

Connect the charger with device and

check whether device battery bar

increases or not.

• Battery should be original of the same brand as the device• Battery should not be swollen• Battery should charge when plugged in

Swollen

Normal

5. Is your WI-FI , Bluetooth and camera working?

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If Wi-Fi networks are showing and the device is able to connect to a network, the Wi-Fi is working.

WIFI• Main Menu• Settings• Wi-Fi• Turn Wi-Fi ON

5. Is your WI-FI , Bluetooth and camera working?

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Once Bluetooth is ON a symbol should appear on the top of the screenPair with another device to see if bluetooth is working – it if pairs, it works

BLUETOOTH• Main Menu• Settings• Bluetooth• Turn Bluetooth ON

5. Is your WI-FI , Bluetooth and camera working?

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• Does it turn on?• If on, check for clarity, pixilation, flash (if available)?• Take picture• Check front camera (if available) for the above

CAMERA• Go to Main Menu• Go to Camera

6. When was this device purchased?

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Less than one year/Greater than a year

Less than one year• Only acceptable if the seller is carrying an original invoice

which proves that the device was purchased less than one year from date of exchange/trade-in

• A copy of this invoice is to be kept and packed with the device

Greater than one year• No invoice = greater than one year• Invoice showing greater than one year = greater than one

year

7. Do you not have an original charger for this device?

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Original Charger Local Charger

SAMSUNG NOKIA

HTCBLACKBERRY

• Charger should be original / of the same brand as the device• Charger should have both USB cable and adapter• Charger should not be cut or damaged

8. Does your device have any liquid damage, whatsoever?

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Check whether LDI (Liquid Damage Indictor) is ACTIVE or LIQUID DAMAGED. If LDI color has turned red, it means that the device liquid damage.

LDI ACTICE

Dos and Don’ts

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• Do not accept CDMA devices

Contact

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Karma Recycling Pvt. Ltd.

Registered Office:

F/27/2 Okhla Industrial Area | Phase II | New Delhi 110020

Sales Office:

971/1 Kapashera (opposite Fun n Food Village) | New Delhi 110037

E-mail: recycle@karmarecycling.in

Phone: +91 – 99711 - 89711

https://www.facebook.com/KarmaRecycling

http://www.youtube.com/karmarecycling

https://twitter.com/KarmaMovement

Disclaimer

This presentation has been prepared by Karma Recycling Private Limited and/or its affiliates (“Karma”) for the exclusive use of the party to whom Karma delivers this presentation (the “Company”) using information provided by the Company and other publicly available information. The content contained herein involve elements of subjective judgment and analysis. Karma does not make any representation or warranty, either express or implied, as to the accuracy, completeness or reliability of the information contained in this presentation. It should not be regarded by the recipients as a substitute for the exercise of their own judgment. Nothing contained herein is, or shall be relied upon as, a promise or representation as to the past or future. The Company should consult its own counsel, tax and financial advisors as to legal and related matters concerning any transaction described herein. This presentation does not purport to be all-inclusive or to contain all of the information that the Company may require. This presentation has been prepared on a confidential basis solely for the use and benefit of the Company. Distribution of this presentation to any person other than the Company and those persons retained to advise the Company, who agree to maintain the confidentiality of this material and be bound by the limitations outlined herein, is unauthorized. This material must not be copied, reproduced, distributed or passed to others at any time, in whole or in part, without the prior written consent of Karma. Karma specifically prohibits the redistribution of this material and accepts no liability whatsoever for the actions of third parties in this respect.