Welcomes YouOctober 8, 2013

Tonight’s Program…

Customers IncludedMark Hurst, Creative Good

Tonight’s Speaker…

Mark Hurst, who founded Creative Good in 1997, has spent his career writing and speaking about how organizations and individuals can create better customer experiences. In 2013, he co-authored "Customers Included" with business partner Phil Terry, describing how teams and organizations can create successful products and strategies by including customers in the process.

For all the updated information you need about BayCHI, visit…

www.baychi.org

Join BayCHI…

• Visit the BayCHI web site at www.baychi.org and click Join BayCHI

• Membership is just $20 for the first year and $15 to renew

BayCHI Member Benefits• Job Bank• Consultants Directory• Library• BayCHI LinkedIn Group membership• Tutorial discounts• Monthly newsletter• Membership Directory• Supporting the organization that brings you

outstanding programs, BOFs, and tutorials

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Become part of the BayCHI LinkedIn community…• You must be a current member of BayCHI

• Go to www.linkedin.com/• Also visit www.baychi.org/linkedin/ for more

details

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BayCHI needs you…

• Volunteers make things happen!• Most Urgent Volunteer Needs:

• Postmaster -- with Mail Chimp experience• Tutorials Committee

• Interested? Contact Bridget or BayCHI Chair at volunteer@baychi.org

For all the updated information you need about BayCHI, visit…

www.baychi.org

Tonight’s Program…

Customers IncludedMark Hurst, Creative Good

Tonight’s Speaker…

Mark Hurst, who founded Creative Good in 1997, has spent his career writing and speaking about how organizations and individuals can create better customer experiences. In 2013, he co-authored "Customers Included" with business partner Phil Terry, describing how teams and organizations can create successful products and strategies by including customers in the process.

Want to suggest a topic for a BayCHI program meeting?

Contact the Program Planning Committee atmonthly-programs@baychi.org

Do you know an industry leader or have a topic to present for a BOF meeting?

Contact a BOF leader at www.baychi.org/bof

BayCHI Tutorials• BayCHI is looking for new Tutorial Co-

Chairs to organize tutorials!

• Interested? contact:• BayCHI officers: officers@baychi.org• BayCHI volunteer coordinators:

volunteer@baychi.org

Visit http://www.baychi.org/tutorial/

BayCHI Podcasts and Conversations Network• BayCHI podcasts are now available via

Conversations Network• For more details, see:

• http://www.baychi.org/podcast/• http://chi.conversationsnetwork.org/

• We need additional volunteers to help with this exciting effort:

• Podcast Curator• Podcast Copywriter

BayCHI Recording Policy

• Recording of this program meeting by audience members is not permitted

• The new policy is on the program page at www.baychi.org/program/

BayCHI Dinner

• Join us before the BayCHI meeting• For information visit our web site at

www.baychi.org and click Dinner Info

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November BayCHI Meeting

Tuesday, November 12th, 7:30 – 9:30PM

Exciting speaker and topic TBA

For more details, see: http://www.baychi.org/