2013 training guidelines - mazda state guidelines.pdfchanges for 2013 2013 mazda technical training...

TECHNICALECHNICAL TRAINING RAINING GUIDELINESUIDELINESYour Source for Technical Training InformationYour Source for Technical Training Information

Changes for 2013

2013 Mazda Technical Training Guidelines i

Section(s) Description Page(s)

1.0 - 4.0 Refer to the “What’s New” box on the first page of Section 1.0, 2.0, 3.0, and 4.0 to bring attention to changes.

1, 2, 7, 35, 36

1.0 Table 1 lists instructor-led training (ILT) requirements for 2013; changes are noted in yellow highlight.

1

2.2 The 2013 Technical Training Certification Requirements are listed in Table 3; changes are noted in yellow highlight.

3

2.3 ASE A9, Light Vehicle Diesel Engines, is a new ASE requirement added to Table 4.

6

2.5 Table 5 provides and updated list of optional web-based training (WBT) courses.

6

3.0 This section is updated with details for new courses required for 2013 technical training certification.

21-31

5.0 The No Show fee for instructor-led training has been increased to $200.

35

6.6 Mazda training locations are now smoke-free facilities, including the parking lots.

36

Contents

2013 Mazda Technical Training Guidelines ii

Changes for 2013 ................................................................................................................... i

1.0 Dealership Technical Training Requirements ............................................................. 1

2.0 Technician Certification / Recognition ........................................................................ 2 2.1 Mazda Certification ........................................................................................................... 2 2.2 Technician Training Requirements ................................................................................... 2 Lube Technician (Job Code 329) ................................................................................................ 2 Technician Other (Job Code D399) .................................................................................... 2 New Hire/Trainee (Job Code D341) ............................................................................................. 3 Technician (Job Code D330) ........................................................................................................ 3 Certified Technician (Job Code D331) ......................................................................................... 3 Senior Technician (Job Code D332) ............................................................................................ 3 Master Technician (Job Code D333) ............................................................................................ 5 2.3 ASE Certification Requirements ....................................................................................... 5 2.4 Certification Alignment ...................................................................................................... 6 2.5 Optional Self-study Courses ............................................................................................. 6 2.6 Technician Recognition .................................................................................................... 6

3.0 Course Descriptions ..................................................................................................... 7 3.1 Prerequisites ..................................................................................................................... 7 3.2 Instructor-led Training ....................................................................................................... 7 Core Courses Required for Certified Technicians ........................................................................ 8 Core Courses Required for Senior and Master Technicians ...................................................... 11 3.3 Assessment Program ..................................................................................................... 14 Benefits to Dealers ......................................................................................................... 14 Program Description ....................................................................................................... 14 Eligibility Qualifications .................................................................................................... 15 Requirements ................................................................................................................ 15 Scheduling ..................................................................................................................... 15 Certification .................................................................................................................... 15 Evaluations for Technicians ............................................................................................. 16 Evaluations for Certified and Senior Technicians ............................................................... 17 3.4 WBT Courses ................................................................................................................. 21

4.0 Course Registration .................................................................................................... 32 4.1 How to Enter a New Mazda Technician into eMDCS ..................................................... 32 Mazda Systems Help Center ........................................................................................... 32 4.2 How to Login to MazdaState.com ................................................................................... 32 4.3 How to Take a Web-based Training Course on Mazda State ........................................ 33 4.4 How to Take an Online Test on Mazda State ................................................................. 33 4.5 How to Enroll in an Instructor-led Course ....................................................................... 33 4.6 Service Manager Approval Process ............................................................................... 34 4.7 How to Cancel an Enrollment ......................................................................................... 34

Contents

2013 Mazda Technical Training Guidelines iii

5.0 Training Expenses and Fees ...................................................................................... 35 5.1 Expenses ........................................................................................................................ 35 5.2 Training Fees .................................................................................................................. 35 5.3 Billing .............................................................................................................................. 35 5.4 Cancellation Policy – Dealers ........................................................................................ 35 5.5 Cancellation Policy – Mazda Technical Training ............................................................ 35

6.0 Training Policies .......................................................................................................... 36

6.1 Safety .............................................................................................................................. 36 6.2 Conduct .......................................................................................................................... 36 6.3 Non-harassment ............................................................................................................. 36 6.4 Dress .............................................................................................................................. 36 6.5 Punctuality ...................................................................................................................... 36 6.6 Smoke-free facilities ....................................................................................................... 36 6.7 Special Needs ................................................................................................................. 37 6.8 Cell (Mobile) Phone Use ................................................................................................. 37 6.9 Class Size ....................................................................................................................... 37 6.10 Class Scheduling ............................................................................................................ 37

7.0 Training Directory/Locations ...................................................................................... 38 7.1 Training Directory ........................................................................................................... 38

U.S. Training Center Map ........................................................................................................... 39 7.2 Western Region ......................................................................................................... 40-44 7.3 Midwest Region ......................................................................................................... 45-47 7.4 Gulf Region ................................................................................................................ 48-49 7.5 Northeast Region ....................................................................................................... 50-51 7.6 Southeast Region ...................................................................................................... 52-54

Tables 1 Technical Training Standards ........................................................................................... 1 2 Mazda Technician Levels ................................................................................................. 2 3 2013 Technical Training Certification Requirements ........................................................ 4

4 2013 ASE Certification Requirements for Senior Technician (D332) and Master Technician (D333)........................................................................................... 6

5 Optional Web-based Training Courses ............................................................................. 6 6 Assessment Evaluation Courses .................................................................................... 14

1.0 Dealership Technical Training Requirements

2013 Mazda Technical Training Guidelines 1

What’s New

Changes to requirements in Table 1.

Mazda Technical Training provides instructor-led training (ILT) and web-based training (WBT) courses for more than 2,400 Technicians at more than 630 Mazda dealerships nationwide. Our goal is to provide Technicians with the knowledge and skills to provide exceptional vehicle maintenance and servicing to Fix-It-Right-The-First-Time (FIRTFT). Table 1 lists the Technical Training Standards, which specifies the minimum number or percentage of Technicians at a dealership to be trained per instructor-led technical training course. Beginning February 1, 2013, Technicians must be trained in the area(s) for which dealers are seeking warranty reimbursement. Technical Training recommends dealers have enough trained Technicians to maintain a sufficient level of service if one or more Technicians leave the dealership. Refer to Section 2.2, Technician Certification Requirements, for descriptions of Mazda Technician levels and training requirements. Report 23 on MazdaState.com, Technician Certification Tracking Report, lists courses Technicians have attended so dealerships and District Service Managers (DSMs) can track progress with the Technical Training Standards.

Table 1: Technical Training Standards* New requirements are shaded in yellow

Technicians Employed In

tro

du

ctio

n t

o M

azd

a (#

203)

Ele

ctri

cal 1

(#2

09)

En

gin

e M

anag

emen

t 1

(#21

0)

SK

YA

CT

IV T

ech

no

log

y (#

1377

)

Ele

ctri

cal 2

(#1

118)

En

gin

e M

anag

emen

t 2

(#22

7)

En

gin

e D

iag

no

sis

and

Rep

air

(#20

4)

Au

tom

atic

Tra

nsm

issi

on

O

per

atio

n &

Dia

gn

osi

s (#

206)

Ste

erin

g, S

usp

ensi

on

, &

Bra

kes

(#20

7)

A/C

Op

erat

ion

& D

iag

no

sis

(#20

8)

M/T

Dia

gn

osi

s an

d R

epai

r (#

205)

1 1 1 1 1 1 1 1 1 1 1 1

2 2 2 2 2 1 1 1 1 1 1 1

3 3 3 3 3 2 2 1 1 1 1 1

4 4 4 4 4 2 2 2 2 2 2 1

5 5 5 5 5 3 3 2 2 2 2 2

6 6 6 6 6 3 3 2 2 2 2 2

7 7 7 7 7 4 4 3 3 3 3 2

8 8 8 8 8 4 4 3 3 3 3 2

9 9 9 9 9 5 5 3 3 3 3 3

Requirements 100% 100% 100% 100% 50% 50% 30% 30% 30% 30% 25%

*New dealers have 1 year from the date they receive their dealer code to complete the Technical Training Standards.

2.0 Technician Certification / Recognition


Mazda encourages Technicians to become Master Technicians, the highest certification available at Mazda. This section identifies the certification requirements leading to Master Technician. Additionally, this section presents Mazda’s recognition program to reward Certified Technicians, Senior Technicians, and Master Technicians for achieving and maintaining certification.

2.1 Mazda Certification Mazda certification encourages Technicians to improve their technical skills and knowledge. Certification is a combination of number of years employed by Mazda (tenure), web-based training, instructor-led training, and ASE (Automotive Service Excellence) certification. The Certification screen on MazdaState.com lists the certification progress, helping Technicians determine quickly what they need to become certified. Service Managers can track certification progress for all Technicians at a dealership using Report 23 - Technician Certification Tracking Report on MazdaState.com. Mazda has six Technician levels listed in Table 2 and described below.

2.2 Technical Training Requirements The Technician’s certification level is provided on the MazdaState.com Certification screen. MazdaState.com automatically promotes Technicians according to their tenure, accrued warranty hours, and upon completion of technician certification requirements. The certification level cannot be changed by dealer personnel. Technical training requirements are listed in Table 3. These requirements become effective on February 1, 2013. Since certification requirements change quarterly, Service Managers and Technicians should ensure new requirements are met to maintain certification. Refer to Section 3 for course descriptions and Section 4 for course registration. Dealers can order uniform patches for Technicians, Certified Technicians, Senior Technicians, and Master Technicians from MStore. A limited number of patches are available at Mazda Training Centers. Lube Technician (Job Code D329) The training certification requirements for Lube Technicians are currently being developed and will be posted on Mazda State later this year. Technician Other (Job Code D399) Dual dealerships may designate up to two employees as Technician Other (D399). The Technician Other can perform service on Mazda vehicles and vehicles from another automobile manufacturer. MazdaState.com will automatically promote a Technician Other to a New Hire/Trainee (D341) when

Table 2: Mazda Technician Levels

Job Code Description

D329 Lube Technician

D399 Technician Other

D341 New Hire/Trainee

D330 Technician

D331 Certified Technician

D332 Senior Technician

D333 Master Technician

What’s New

A Technician Other (D399) employee automatically promotes to Technician Trainee (D341) after flagging 20 warranty hours within a quarter

New certification requirements for 2013 (Table 3)

ASE A9 added to Table 4



the employee has flagged 20 warranty hours within a quarter. Once a Technician Other becomes a New Hire/Trainee, MazdaState.com will not permit the technician to be reclassified as a Technician Other. A Technician Other does not have any training requirements, but may attend technical training if approved by the Technician Other’s service manager. New Hire/Trainee (Job Code D341) Employees with no previous work history at a Mazda dealership are classified as a New Hire/Trainee (D341) or a Technician (D330). When the employee has reached 6 months of employment at a Mazda dealership, the New Hire/Trainee will be automatically promoted to a Mazda Technician (D330) and will have the same certification requirements as a Certified Technician (D331), listed in Table 3. Once a New Hire/Trainee becomes a Technician, MazdaState.com will not permit the Technician to be reclassified as a New Hire/Trainee. This level also includes Technicians who were previously employed by a Mazda dealer and have completed some technical training. MazdaState.com will restore Technician levels within 15 days for former Mazda Certified, Senior, or Master Technicians, as long as the Technician meets the current requirements for the certification level. Please do not try to override the system’s automatic promotions. Technician (Job Code D330)

Dealership employees with limited Mazda Technician training are classified as Technician (D330). These Technicians have not completed the training certifications requirements listed in Table 3. As a result, dealers who have Technicians in this job code may not be eligible for the Dealer Performance Program (DPP) if the dealer does not comply with the training standards listed in Table 1. These Technicians have the same training certification requirements as Certified Technicians (D331), listed in Table 3.

Certified Technician (Job Code D331)

Technicians are automatically promoted to Certified Technicians after completing the requirements listed in Table 3. Technicians should take the ILT courses in this order: Introduction to Mazda (course 203)

Electrical 1 (course 209)

Engine Management 1 (course 210)

SKYACTIV Technology (course 1377)

Certified Technicians receive a certificate after completing the requirements. In addition, Certified Technicians become eligible to participate in the Reward Performance by Mazda (RPM) recognition program (see Section 2.6) and receive points towards an award(s) of their choice. Senior Technician (Job Code D332)

Senior Technicians must meet the training requirements listed in Table 3 and ASE requirements listed in Table 4.

New Senior Technicians receive a polo shirt, uniform patches, and a certificate upon reaching this certification level. The package is mailed to the address provided by the Senior Technician. Senior Technicians receive additional RPM points for completing ILT and WBT courses and ASE certifications. See Section 2.6 for information about the RPM recognition program.



Table 3: 2013 Technical Training Certification Requirements1 New requirements are shaded in yellow

R = Required Course E = Elective Course

Course Type

Course Number

Certified Technician

Senior Technician2

Master Technician3

Tenure -- 2 years 3 years Complete in this order:

Using MS3 to Fix It Right The First Time WBT 1272 R R R Battery Management System WBT 1324 R R R Introduction to Mazda ILT 203 R R R Electrical Fundamentals WBT 911 R R R Electrical 1 WBT 1119 R R R Electrical 1 ILT 209 R R R Engine Management Fundamentals WBT 240 R R R Engine Management 1 ILT 210 R R R What is SKYACTIV? WBT 1370 R R R SKYACTIV-G WBT 1371 R R R SKYACTIV-DRIVE WBT 1373 R R R SKYACTIV-MT WBT 1374 R R R SKYACTIV Technology ILT 1377 R R R SKYACTIV-CHASSIS WBT 1375 R R R SKYACTIV-BODY WBT 1376 R R R

Recommended completion order: 2011 Mazda2 New Model Training WBT 1266 R R R 2013 Mazda CX-5 New Model Training WBT 1402 R R R 2012 Mazda5 New Model Training WBT 1325 R R R 2014 Mazda6 New Model Technical Highlights WBT 1452 R R R 2013 Mazda3 and CX-9 New Model Tech Highlights WBT 1454 R R R 2014 New Technology (Available July 2013) WBT 1455 R R R Noise, Vibration & Harshness WBT 749 -- E R Piston Engine Fundamentals WBT 212 R R R Engine Diagnosis and Repair ILT 204 -- E R Diesel Fundamentals (Available June 2013) WBT 1450 R R R 2014 Mazda6 Diesel (SKYACTIV-D) (Available Aug. 2013) WBT 1453 R R R

M-MDS Advanced Vehicle Diagnosis (Available Oct. 2013) WBT 1271 -- E R

Engine Management Theory and Diagnosis WBT 1146 -- E R Engine Management 2 ILT 227 -- E R Electrical 2 ILT 1118 -- E R Steering and Suspension Fundamentals WBT 248 R R R Brakes Fundamentals WBT 1401 R R R Steering, Suspension & Brakes ILT 207 -- E R Manual Transmission Fundamentals WBT 247 R R R Manual Transmission Diagnosis and Repair ILT 205 -- E R Automatic Transmission Fundamentals WBT 241 R R R Automatic Transmission Theory and Diagnosis WBT 1248 -- E R

1Some instructor-led training (ILT) courses require prerequisites that must be completed before technicians can enroll in the course(s). To maximize learning during ILT courses, please review associated prerequisite WBT course(s) prior to attending each ILT course.

2Senior technicians must complete all of the requirements for Certified Technician plus 2 additional WBT courses and 3 ILT courses. 3Master Technicians must complete all of the WBT and ILT courses listed.

Table 3 continued on next page



Table 3: 2013 Technical Training Certification Requirements1 New requirements are shaded in yellow

R = Required Course E = Elective Course

Course Type

Course Number

Certified Technician

Senior Technician2

Master Technician3

Tenure -- 2 years 3 years Recommended completion order: (continued)

Automatic Transmission Operation & Diagnosis ILT 206 -- E R HVAC Fundamentals WBT 249 R R R HVAC Theory & Diagnosis WBT 1238 -- E R HVAC Operation & Diagnosis ILT 208 -- E R MX-5 Power Retractable Hardtop WBT 1043 R R R RENESIS Rotary Engine Fundamentals WBT 890 R R R

1Some instructor-led training (ILT) courses require prerequisites that must be completed before technicians can enroll in the course(s). To maximize learning during ILT courses, please review associated prerequisite WBT course(s) prior to attending each ILT course.

2Senior technicians must complete all of the requirements for Certified Technician plus 2 additional WBT courses and 3 ILT courses. 3Master Technicians must complete all of the WBT and ILT courses listed.

Master Technician (Job Code D333) The Master Technician is the highest Mazda Technician certification level. Mazda is proud of the loyalty and dedication our Master Technicians display by meeting the training requirements in Table 3 and the ASE requirements in Table 4. New Master Technicians receive a special gift to acknowledge their success at reaching the highest Mazda Technician certification level. The package is mailed to the address provided by the Master Technician and contains uniform patches,

a framed certificate, a set of Master Technician fender covers, and a Master Technician jacket. It may take up to 6 weeks for the package to arrive reaching the Master Technician level. In addition, Master Technicians receive additional RPM points for completing new ILT and WBT courses not part of the current certification requirements. Master Technicians also receive RPM points for ASE re-certifications. See Section 2.6 for information about the RPM recognition program.

2.3 ASE Certification Requirements Mazda encourages all Technicians to obtain ASE certifications. ASE require-ments for Senior Technicians and Master Technicians are listed in Table 4. These requirements are in addition to the technical training requirements listed in Table 3. Technicians who pass the certification tests and satisfy the work experience requirement will be mailed their ASE credentials a few weeks later. ASE transfers test data to Mazda on a monthly basis. Technicians may know they passed the tests before ASE notifies Mazda. It may take up to 4 weeks for certification levels to change in MazdaState.com once the Technician meets the ASE requirements. For more information about ASE certification, including test dates and locations, refer to the www.ase.com.



Table 5: Optional Web-based Training Courses New courses are shaded in yellow

Course #

New Pre Delivery Inspection Process 1067

Performance Technology 1082

Safety Technology 1083

2014 Mazda3 and CX-9 1462

2014 MAZDA6 1460

2011 Mazda2 1270

2012 Mazda5 1308

2013 Mazda CX-5 1393

Gen X to Gen NeXt – Understanding Gen Y 1264

Gen Y – Made Easy 1292

Full Circle Service III 1323

Tire Fundamentals and Selling 1326

Table 4: 2013 ASE Certification Requirements for Senior Technician (D332) and Master Technician (D333)

New requirements are shaded in yellow Senior

Technician Master

Technician

ASE Certifications Choose 4: Choose 8: A1 Engine Repair

A2 Automatic Transmission/Transaxle

A3 Manual Drive Train and Axles

A4 Suspension and Steering

A5 Brakes

A6 Electrical/Electronic Systems

A7 Heating and Air Conditioning

A8 Engine Performance

A9 Light Vehicle Diesel Engines

L-1 Advanced Engine Performance Specialist

2.4 Certification Alignment The certification alignment process is completed in late January 2013. During this process, MazdaState.com will automatically match Technicians to their certification level based on the 2012 Technician certification requirements. In some cases, the Technician may be either promoted or demoted. If demoted, the Technician can be reinstated to the certification level prior to the demotion after meeting the 2013 certification requirements.

2.5 Optional Self-study Courses In addition to the required training courses, Mazda Technicians are encouraged to take optional WBT courses to increase their knowledge about Mazda vehicles and procedures. See Table 5 for a listing of current optional courses.

2.6 Technician Recognition

Reward Performance by Mazda (RPM) rewards dealership employees, including Certified Technicians, Senior Technicians, and Master Technicians, for increasing their technical knowledge and skills, and submitting Product Quality Information (PQI) reports. Technicians can view and redeem their RPM points for awards on the RPM website. To access the RPM website, click on the Reward Performance by Mazda (RPM) link on the MXConnect Mazda dealer website or on MazdaState.com (Home page). Additional details about the program can be viewed by clicking on the Program Information link on the left side of the website. Check the website often; new programs are added throughout the year, offering incentives for earning additional RPM points.

3.0 Course Descriptions


What’s New New WBT and ILT courses have been added, including their course descriptions:

CourseType

Course #

2014 Mazda6 New Model Technical Highlights

ILT 1452

2013 Mazda3 and CX-9 New Model Technical Highlights

WBT 1454

2014 New Technology WBT 1455

Diesel Fundamentals WBT 1450

2014 Mazda6 Diesel (SKYACTIV-D)

WBT 1453

M-MDS Advanced Vehicle Diagnosis

WBT 1271

Mazda offers two types of technical training courses: instructor-led training (ILT), and web-based training (WBT). This section provides a description of the courses required for certification. All ILT and WBT courses are provided at no cost to Mazda dealership Technicians; in certain situations, late cancellation and no show fees apply. See Section 4, Course Registration, for instructions on how to register for ILT courses. See Section 5.4, Cancellation Policy – Dealers, for late cancellation and No Show charges. 3.1 Prerequisites Mazda requires Technicians to complete prerequisites before attending instructor-led training. Prerequisites may include web-based training and other instructor-led training. These courses enable Technicians to acquire automotive knowledge before attending instructor-led training. When Technicians attend ILT training, more time can be devoted to hands-on training. To maximize learning during ILT courses, please review associated prerequisite WBT course(s) prior to attending each ILT course. Prerequisites for each course are listed with each course description in Section 3.2, Instructor-led Training. 3.2 Instructor-led Training Instructor-led training courses are facilitated by Technical Training Instructors with many years of experience with Mazda vehicles and automotive technology. Many of our Instructors have been previously employed by Mazda dealerships and were Master Technicians before becoming Instructors. Course prerequisites must be completed before attending ILT courses. The average class size is limited to eight Technicians to provide sufficient time for each person to master skills through hands-on activities. This section lists courses required for Certified Technicians first, followed by courses required for Senior and Master Technicians. Experienced Technicians with instructor-led training from other manufacturers may receive course credit for some core courses, provided they meet the requirements in Section 3.4, Assessment Program.

Instructor-led Training – Certified Technicians

*A 45.00 per person, per day facility fee will be charged for all courses not held at Mazda Technical Training Centers 2013 Mazda Technical Training Guidelines 8

Core Courses Required for Certified Technicians Technicians become Certified Technicians when they satisfy the requirements listed in Table 3 (see page 3). Four instructor-led training courses must be completed in the order listed below. Introduction to Mazda (course #203) Description

Introduction to Mazda provides Technicians new to the Mazda dealership with knowledge and resources necessary to manage their career. Technicians should attend this course within the first 90 days of employment. The course introduces Mazda's training system, information resources, warranty, scan tools, and basic technologies. This course is a prerequisite for all Mazda technical training ILT courses because it develops proficiency in topics used throughout Mazda training. Topics include: Mazda's technical training and certification program

How to use the Mazda Service Support System (MS3) service information, wiring diagrams, and service bulletins

Mazda Warranty Policies & Procedures emphasizing Fix-It-Right-The-First-Time, customer satisfaction, pre-delivery inspection, and Lemon Law prevention

How to use Mazda scan tools

How to program Mazda keyless entry system remotes and passive security system keys (Immobilizer & PATS)

Rotary engine basic operating principles

Technicians must have access to these electronic resources before attending this course: MazdaState.com

Mazda Service Support System (MS3)

Quick Touch

Details

Length: 2 days

Prerequisites:

WBT Using MS3 to Fix It Right The First

Time (#1272) Battery Management Station

(#1324)

Cost: None*



Electrical 1 (course #209) Description

This course is for Technicians who are familiar with the basics of automotive electrical systems. The course focuses on electrical theory and parts diagnosis using hands-on activities, including: Using the Digital Multimeter (DMM)

Measuring voltage, current, and resistance

Performing voltage drop tests

Testing circuits and electrical components

Testing the battery, starter, and charging systems

Reading and analyzing Mazda wiring diagrams

Troubleshooting electrical concerns on the vehicle

Technicians will learn the basics of electricity, normal circuit operation, and troubleshooting circuits using the voltage drop method.

Details

Length: 2 days

Prerequisites: ILT Introduction to Mazda (#203) WBT Electrical Fundamentals (#911) Electrical 1 (#1119)

Cost: None*

Engine Management 1 (course #210) Description

This course provides information on the basic components of Mazda’s late-model fuel-injection systems. Topics include operation and interrelation of the: Crankshaft position sensor (CKP)

Electronic throttle control (ETC)

Mass air flow (MAF)

Heated oxygen sensor (HO2S)

PCM basic inputs and outputs

Details

Length: 2 days

Prerequisites:

ILT Introduction to Mazda (#203) Electrical 1 (#209)

WBT Electrical Fundamentals (#911) Electrical 1 (#1119) Engine Management Fundamentals

(#240)

Cost: None*



SKYACTIV Technology (course #1377) Description

This course provides an overview of Mazda’s suite of new-generation technologies to reduce fuel consumption and emissions without compromising driving performance. This course provides Technicians with hands-on activities to:

Locate new SKYACTIV®

components

Diagnose SKYACTIV-G drivability concerns

Analyze SKYACTIV-DRIVE inputs and outputs

Repair SKYACTIV-MT transmissions

Learn proper diagnostic and repair techniques of SKYACTIV-equipped vehicles

Details

Length: 2 days

Prerequisites:

ILT Introduction to Mazda (#203) Electrical 1 (#209) Engine Management 1 (#210)

WBT Using MS3 to Fix It Right The First

Time (#1272) Battery Management Station

(#1324) Electrical Fundamentals (#911) Electrical 1 (#1119) Engine Management Fundamentals

(#240) What is SKYACTIV? (#1370) SKYACTIV-G (#1371) SKYACTIV-DRIVE (#1373) SKYACTIV-MT (#1374)

Cost: None*

Instructor-led Training – Senior and Master Technicians


Core Courses Required for Senior and Master Technicians Certified Technicians may become Senior Technicians when they satisfy the requirements listed in Table 3 (see page 3). Master Technician requirements also are listed in the table. Engine Diagnosis and Repair (course #204) Description

This course is for Technicians who have general automotive repair knowledge. The course is focused on engine diagnosis and repair, including using precision measuring tools and diagnostic tools, performing diagnostic procedures, and setting engine timing. Technicians will perform hands-on activities, including: Measuring engine components using micrometers, dial

indicators, and calipers

Checking piston engine compression

Performing cylinder leak down tests

Performing oil pressure test

Inspecting cooling system

Performing vacuum tests

Inspecting cylinder head and block surface

Performing a Rotary engine compression test

Setting engine timing on: 2.3L / 3.0L and 3.7L SOHC engines

Details

Length: 3 days

Prerequisites: Certified Technician status

WBT Piston Engine Fundamentals (#212)

Cost: None*

Manual Transmission Diagnosis and Repair (course #205) Description

This course covers theory and operation of manual transmissions and transaxles, current four wheel drive systems, and differentials. The course covers: Confirming normal transmission operation

Developing a diagnostic strategy

Disassembly and reassembly of manual transmissions and transaxles

Clutch operation and diagnosis

Details

Length: 3 days


WBT Manual Transmission Fundamentals

(#247)

Cost: None*



Automatic Transmission Operation & Diagnosis (course #206) Description

This course is for Technicians who have general automotive repair knowledge. The course focuses on transmission operation and diagnosis using hands-on activities, including: Confirming normal transmission operation

Performing line pressure and stall speed tests

Developing a diagnostic strategy and routine

Technicians will learn the basics of automatic transmission operation. Because Mazda’s service and warranty policy promotes the use of remanufactured transmission assemblies, this course does not cover rebuilding transmissions.

Details

Length: 2 days


ILT Engine Management 2 (#227)

WBT Automatic Transmission

Fundamentals (#241) Automatic Transmission Theory and

Diagnosis (#1248)

Cost: None*

Steering, Suspension, and Brakes (course #207) Description

This course is for Technicians who are familiar with basic steering, suspension, and brake repair. The course focuses on wheel, tire, brakes, tire pressure monitoring systems (TPMS), dynamic stability control (DSC), and steering operation and diagnosis, including: Tire service: reading a tire, hole repair, rotation, wear,

vibration and pull diagnosis

Measuring tire and wheel runout

TPMS: operation and service

Alignment: understanding the angles, and interpreting alignment printouts

Mechanical brake service: component measurement, adjustments, brake lathe basics, and bleeding

DSC: System operation and diagnosis

Steering system service: mechanical and electric power steering system operation

Technicians will learn the basics of alignment procedures, suspension systems, anti-lock brake systems, and steering systems on all current models.

Details

Length: 2 days Prerequisites: Certified Technician status

WBT Steering and Suspension

Fundamentals (#248) Brakes Fundamentals (#1401)

Cost: None*



HVAC Operation & Diagnosis (course #208) Description

This course focuses on air conditioning (A/C) fundamentals, including vacuum/boiling point relationship, alternative refrigerants, and cabin air filters. Other topics include legal requirements for Technicians and dealerships, future A/C changes, such as CO2, and Enhanced 134a systems. Technicians use state-of-the art diagnostic equipment to perform hands-on activities, including: Refrigerant identification

Micron technology evacuation

Critical charge systems

A/C electrical system diagnosis

At the conclusion of the class, Technicians will complete the federally required recovery/recycling certification test on an as-needed basis.

Details

Length: 2 days


ILT Engine Management 2 (#227)

WBT HVAC Fundamentals (#249) HVAC Theory and Diagnosis (#1238)

Cost: None*

Engine Management 2 (course #227) Description

This course builds on the knowledge and skills established in the Engine Management 1 and Electrical 2 courses. Engine Management 2 enhances the previous learning by providing multiple, self-guided opportunities for Technicians to practice and refine proven diagnostic techniques aligned with Mazda policy and service information. This course covers: How to diagnose fuel, induction, and ignition faults

How to diagnose symptom-based faults

How to diagnose diagnostic trouble code (DTC)-based faults

Details

Length: 2 days


ILT Electrical 2 (#1118)

WBT Engine Management Theory and

Diagnosis (#1146)

Cost: None*

Electrical 2 (course #1118) Description

This course builds on the skills established in the Electrical 1 instructor-led course. Electrical 2 focuses on electrical theory and diagnosis of circuit faults. The course covers: Keep alive memory (KAM)

Controller area network (CAN)

Pull-up and pull-down resistors

On-board diagnostics

Details

Length: 2 days


Cost: None*

Assessment Program – Evaluation for Technicians


3.3 Assessment Program Mazda’s Assessment Program enables experienced Technicians with instructor-led training from other manufacturers to receive credit for up to seven technical training core courses. Technicians who pass all the evaluations can reduce the number of required training days by 62%.

Benefits to Dealers

Provides qualified Technicians with a quicker method to meet the Technical Training Standards (see Table 1 on page 1) and Technician certification requirements (see Table 3 on page 3).

Reduces costs associated with travel expenses for training.

Decreases time away from the dealership to attend training.

Receive approval for warranty repairs performed by Technicians who meet the new training standards.

Program Description Seven Mazda technical training assessment evaluations are available under this program (see Table 7). Refer to the evaluation course descriptions, beginning on page 17, for details about each assessment, including required prerequisites.

Each evaluation consists of a written test and performance-based activities that measure competency in knowledge and skills covered in the corresponding instructor-led core course.

The evaluation is taken at the training center and is either 4 hours or 8 hours long. It may be possible to take two 4-hour evaluations in the same day.

Technicians who do not pass an evaluation will be required to take the corresponding core course to receive credit.

Table 6: Assessment Evaluation Courses

Course Name Evaluation

# Credit for Course # Length

Evaluations for Technicians

Electrical 1 821 209 4 hours

Engine Management 1 1147 210 4 hours

Evaluations for Certified and Senior Technicians

Engine Diagnosis and Repair 818 204 8 hours

Manual Transmission Diagnosis and Repair 820 205 8 hours

Automatic Transmission Operation & Diagnosis 1144 206 4 hours

Steering, Suspension, & Brakes 1145 207 8 hours

Air Conditioning Operation & Diagnosis 1143 208 4 hours



Eligibility Qualifications

Technicians must meet all the eligibility qualifications before requesting an assessment evaluation: Five years of prior work experience at another manufacturer as a Technician (or 3 years’

experience with a 2-year automotive degree)

Equivalent instructor-led or hands-on technical training from another manufacturer (must show proof of completion)

Current ASE certification for the equivalent course (see the course descriptions for Assessment Evaluation prerequisites)

Current applicable industry certification for the equivalent course

Completion of all current web-based technical training and in-dealership technical training requirements

Requirements

Technicians are given one opportunity to pass the evaluation. The Technician must pass the written test and activities to receive credit.

The evaluation consists of similar activities used in the equivalent instructor-led core course. The Technician must successfully complete the hands-on activities within the allotted time.

Each activity will be graded as pass or fail.

If the Technician fails the evaluation, the Technician will be required to attend the 2- or 3-day equivalent core course to receive credit.

The Technical Training Instructor will serve only as an evaluator and will not provide assistance or coaching beyond giving instructions for completing the tests.

Scheduling The Service Manager should contact the Technical Training Instructor to request an evaluation for Technicians who meet the prerequisites. The prerequisites are listed in the evaluation course descriptions, which begin on this page. The Instructor will schedule an evaluation after three requests for the same evaluation are received per training center. Certification The Technical Training Instructor will notify each Technician individually of pass or fail status at the completion of the evaluation. The Technician receives credit for the corresponding instructor-led core course after successfully passing the evaluation. For example, after passing the Engine Repair evaluation (course 818), the Technician receives credit for Engine Repair core course #04. Technicians who do not pass the evaluation will need to attend the corresponding core course to receive credit. The Service Manager can log on to MazdaState.com (Certification tab) to check the status of the Technician’s assessment evaluation.



Evaluations for Technicians Electrical 1 Evaluation (course #821) Description

Technicians who pass this evaluation will receive credit for the Electrical 1 core course (#209). The evaluation consists of a written test and activity based-skills. The written test covers:

The relationship between voltage, current and resistance

Ohm’s law

Principles of series and parallel circuits

Principles of switch to ground and load to ground circuits

The activity-based skills portion of the evaluation require you to demonstrate the ability to:

Use M-MDS and MS3 for diagnosis

Diagnose starter and alternator circuit faults

Explain the operation of relays

Details

Length: 4 hours

Prerequisites:

5 years of prior work experience with another manufacturer (or 3 years’ experience with a 2-year automotive degree)

Proof of completing a basic or entry-level electrical course from another manufacturer

ASE A6 Electrical/Electronic Systems certification

Introduction to Mazda (#203)

Electrical Fundamentals (# 911)

Completed all current Mazda web-based technical training and in-dealership training courses

Cost: None* Engine Management 1 (course #1147) Description

Technicians who pass this evaluation will receive credit for the Engine Management 1 core course (#210). The evaluation requires that you complete a written test covering: Basic engine management theory

Principles of fuel delivery

Principles of engine management diagnosis The activity-based skills portion of the evaluation require you to demonstrate the ability to: Diagnose an air-related driveability fault

Read and apply workshop manuals and troubleshooting guides

Diagnose a fuel-related driveability fault

Diagnose an ignition-related driveability fault

Details

Length: 4 hours

Prerequisites:


Proof of completing a basic or entry-level emissions or engine management course from another manufacturer

ASE A8 Engine Performance certification


Engine Management Fundamentals (#240)


Cost: None*

Assessment Program – Evaluations for Certified and Senior Technicians


Evaluations for Certified and Senior Technicians Engine Diagnosis and Repair (course #818) Description

Technicians who pass this evaluation will receive credit for the Engine Diagnosis and Repair core course (#204). The evaluation consists of a written test and activity based-skills. The written test covers: Basic engine operation

Principles of engine component measuring

Principles of engine noise diagnosis

Cooling system operation

Principles of engine repair

The activity-based skills portion of the evaluation require you to demonstrate the ability to: Perform engine pre-checks


Disassemble, inspect, identify components, and perform precision engine measuring

Perform a piston engine compression test

Remove and replace a timing chain

Perform a rotary engine compression test

Details

Length: 1 day

Prerequisites:


Proof of completing a basic or entry-level engine repair course from another manufacturer

ASE A1 Engine Repair certification


Piston Engine Fundamentals (#212)


Cost: None*



Manual Transmission Diagnosis and Repair (course #820) Description

Technicians who pass this evaluation will receive credit for the Manual Transmission Diagnosis and Repair core course (#205). The evaluation requires that you complete a written test covering: Manual transmission/transaxle theory and operation

Transfer case theory and operation

Differential theory and operation

Driveline operation

Clutch operation

Gear design The activity-based skills portion of the evaluation require you to demonstrate the ability to: Overhaul a P66M-D shift control mechanism

Determine P66M-D front bearing clearance and choose correct shims

Measure A26M-R differential side gear backlash

Inspect A26M-R differential bearing clearance

Overhaul a G35M-R secondary gear shaft


Details

Length: 1 day

Prerequisites:


Proof of completing a manual transmission course from another manufacturer

ASE A8 Engine Performance certification


Emissions Fundamentals (#240)


Cost: None*



Automatic Transmission Operation & Diagnosis (course #1144) Description

Technicians who pass this evaluation will receive credit for the Automatic Transmission Operation & Diagnosis core course (#206). The evaluation requires that you complete a written test covering: Automatic transmission/transaxle mechanical components

and their function

Automatic transmission/transaxle electronic components and their function

Automatic transmission/transaxle electronic control system inputs, outputs, and monitoring functions

Automatic transmission/transaxle hydraulic system operation and control

Automatic transmission/transaxle scan-tool diagnostics, PIDs, and output control state tests

The activity-based skills portion of the evaluation require you to demonstrate the ability to: Interpret automatic transmission/transaxle electronic solenoid

application charts

Interpret automatic transmission/transaxle electronic drive cycles

Determine appropriate automatic transmission/transaxle electronic shift schedules

Interpret automatic transmission/transaxle electronic control wiring diagrams

Perform root cause analysis on malfunctioning vehicles

Retrieve and diagnose DTCs using Mazda established service procedures

Perform electrical circuit and component tests following Mazda established service procedures

Details

Length: 4 hours

Prerequisites:


Proof of completing an equivalent automatic transmission course from another manufacturer

ASE A2 Automatic Transmission/ Transaxle certification


Automatic Transmission Fundamentals (#241)

Electrical 1 (#209)


Engine Management 1 (#210)



Cost: None*



Steering, Suspension, & Brakes (course #1145)

Description

Technicians who pass this evaluation will receive credit for the Steering, Suspension, & Brakes core course (#207). The evaluation requires that you complete a written test covering: Steering system theory and operation

Alignment theory and settings

Basic brake and ABS theory and operation

Suspension system theory and operation The activity-based skills portion of the evaluation require you to demonstrate the ability to: Measure tire, wheel and brake runout


Diagnose brake and steering system faults

Access TPMS system information and tire registration

Details

Length: 1 day

Prerequisites:


Proof of completing an equivalent course from another manufacturer

ASE A4 Suspension and Steering and A5 Brakes certifications


Steering, Suspension and Brakes Fundamentals (#248)




Cost: None* Air Conditioning Operation & Diagnosis (course #1143)

Description

Technicians who pass this evaluation will receive credit for the Air Conditioning Operation & Diagnosis core course (#208). The evaluation requires that you complete a written test covering: Air conditioning system components and their operation

Air conditioning refrigeration theory

Air conditioning expansion valve system operation

Air conditioning fixed orifice system operation

Diagnostic interpretation of specific operation scenarios The activity-based skills portion of the evaluation require you to demonstrate the ability to: Analyze air conditioning system refrigerants for contamination

Complete and analyze model specific, air conditioning system performance tests

Complete and analyze model specific, refrigerant pressure tests

Analyze air conditioning system malfunctions by interpreting system pressure and temperature data

Details

Length: 1 day

Prerequisites:


Proof of completing an equivalent course from another manufacturer

ASE A7 Heating and Air Conditioning certification

EPA 609 Recovery Recycling certification


Air Conditioning Fundamentals (#241)

Electrical 1 (#209)

Electrical 2 (#1118)




Cost: None*

WBT courses


3.4 WBT Courses Web-based training courses provide information about new technology, new vehicles, or technical service procedures. These courses may be prerequisites for ILT courses listed in Section 3.2, Instructor-led Training. Most courses are available in English and Spanish and can be completed within 1 hour. Technicians can complete web-based training courses on MazdaState.com from any computer with access to the web. To maximize learning during ILT courses, please review associated prerequisite WBT course(s) prior to attending each ILT course. The WBT courses are listed in alphabetical order.

Automatic Transmission Fundamentals (WBT #241)

This course introduces the basics of automatic transmissions and transaxles. This course is among the prerequisites for the Automatic Transmission Diagnosis and Repair ILT course #206. Upon completion of this course, Technicians will be able to: Describe the functions of the three major transmission systems: torque converter, gear train, and

hydraulic control system

Describe power flow through the transmission and the transaxle

Describe torque converter operation

Identify the components, functions and operation of the transmission hydraulic system

Identify operation of apply devices (like clutches and bands)

Identify the components in a basic planetary gear set and describe their operation

Identify the function and operation of a differential

Identify the type of automatic transmission

Inspect the automatic transmission fluid condition

Check the transmission fluid level

Diagnose the operating condition of an automatic transmission

WBT courses


Automatic Transmission Theory and Diagnosis (WBT #1248)

This course is a prerequisite to the Automatic Transmission Operation and Diagnosis ILT course #206. After completing this course, Technicians will be able to: Describe the functions of the three major transmission systems: torque converter, gear train, and

hydraulic control system

Describe power flow through the transmission and the transaxle

Describe torque converter operation

Identify the components, functions and operation of the transmission hydraulic system

Identify operation of apply devices (like clutches and bands)

Identify the components in a basic planetary gear set and describe their operation

Identify the function and operation of a differential

Identify the type of automatic transmission

Inspect the automatic transmission fluid condition

Check the transmission fluid level

Diagnose the operating condition of an automatic transmission Battery Management Station (WBT #1324)

This course is a prerequisite to the Introduction to Mazda ILT course #203. The course provides an overview of the GR8-1291 Battery Management System. Upon completion of this course, Technicians will be able to:

Identify the capabilities of the Battery Maintenance Station

Identify the components of the Battery Maintenance Station

Use the controls to navigate the menus of Battery Maintenance Station

Identify safety considerations for the Battery Maintenance Station

Perform battery tests and system tests using the Battery Maintenance Station Brakes Fundamentals (WBT #1401)

This course is a prerequisite to the course Steering, Suspension, and Brakes ILT course #207. Upon completion of this course, Technicians will be able to describe the:

Fundamental hydraulic and mechanical principles that apply to brake systems

Function, construction and operation of disc brakes

Function, construction and operation of drum brakes

Function, construction and operation of a parking brake

Function and components of electronically controlled brake systems

WBT courses


Diesel Fundamentals (WBT #1450)

This course introduces Technicians to Mazda’s new SKYACTIV diesel engine. After completing this course, Technicians will be able to:

Describe the key features of passenger car diesel engines

Identify diesel fuel injection systems and components

Identify air management systems and components

Describe emission standards

Identify post-combustion emission control devices

Compare compression-ignition and spark ignition engines

Describe how NOx and particulate emissions are formed

Electrical Fundamentals (WBT #911)

This course introduces the basics of electricity and automotive electrical systems. The course is a prerequisite to the Electrical 1 ILT course #209 and must be completed before the Electrical 1 WBT course #1119. After completing this course, Technicians will be able to:

Define electricity, voltage, amperage, and resistance

Demonstrate how Ohm’s Law applies to automotive circuits

Identify circuit components and circuit types

Identify the function of the battery and generator

Electrical 1 (WBT #1119)

This course builds on skills established in the Electrical Fundamentals WBT course #911. The course focuses on electrical theory and parts diagnosis. This course covers: Diodes

Transistors

Frequency, duty cycle, and pulse width

Mazda's FIRTFT diagnostic process

WBT courses


Engine Management Fundamentals (WBT #240) This course introduces Technicians to basic engine management theory of operation as well as fundamental engine management components and sensors. The course is a prerequisite to the Engine Management 1 ILT course #210. Upon completing this course, Technicians will be able to:

Identify the four strokes of the internal combustion engine

Identify the chemistry of combustion

Match engine management inputs and outputs with their function

Recognize applicable functions of the Powertrain Control Module (PCM)

Name PCM related inputs and outputs by their description

Engine Management Theory and Diagnosis (WBT #1146)

This course builds upon the knowledge established in the Engine Management 1 and Electrical 1 instructor-led training courses. The course is a prerequisite to the Engine Management 2 ILT course #227. Engine Management Theory and Diagnosis provides in-depth theory of the more advanced components and emissions control devices involved in Mazda’s engine management systems, including: Wide- and narrow-band oxygen sensors

Positive crankcase ventilation systems

Variable intake control systems

Direct Injection Spark Ignition (DISI) technology

Exhaust gas recirculation

Turbocharging

Electronic throttle and accelerator pedal position sensors

Warm-up and conventional catalytic converters

HVAC Fundamentals (WBT #249) This course is a prerequisite to the HVAC Operation & Diagnosis ILT course #208 and must be completed before the HVAC Theory and Diagnosis WBT course #1238. Upon completion of this course, Technicians will be able to:

Define the functions of an automotive heating, ventilation, and air conditioning (HVAC) system

Identify the ways heat can be transferred

Explain the role pressure plays in an HVAC system

Identify the major components of an HVAC system

Identify the operation of an HVAC system

Identify characteristics of refrigerant and lubricant used in Mazda HVAC systems

Identify safety precautions for working with AC systems

WBT courses


HVAC Theory and Diagnosis (WBT #1238)

This course builds on skills established in the HVAC Fundamentals WBT course #249. This course is a prerequisite to the HVAC Operation & Diagnosis ILT course #208. Upon completing this course, Technicians will be able to: Explain the operation of Mazda manual and automatic climate control systems

Identify the electronic inputs and outputs in Mazda HVAC systems

Identify normal operation, input correction, fail-safe, and diagnostic routine software strategies in HVAC systems

Interpret the results of simulated refrigeration system tests

Interpret the results of simulated scan tool tests of the Mazda HVAC systems Manual Transmission Fundamentals (WBT #247)

This course focuses on the principles of transmitting torque, transmission and gear design, basic transmission and shifter operation, and differentials and driveline components. The course is a prerequisite to the Manual Transmission Diagnosis and Repair ILT course #205. After completing this course, Technicians will be able to: Identify clutch, manual transmission. and transaxle components

Identify differential and driveline components

Describe shift control devices and their function

Describe the function of a manual transaxle

2011 Mazda2 New Model Training (WBT #1266)

This course introduces Technicians to the Mazda2. New technical features are discussed: Engine and drive train, including maintenance and engine management

Chassis systems, including electric power steering and dynamic stability control

Safety and security

Unique Mazda2 vehicle features

WBT courses


2013 Mazda3 and CX-9 New Model Technical Highlights (WBT #1454)

This course provides an overview of the 2013 CX-9 and the new audio system shared with the 2013 Mazda3. Upon completion of this course, Technicians will be able to: Describe CX-9 models, features, and trim packages

Describe new entertainment system options

Describe interior and exterior styling changes

Describe function and construction of bi-xenon headlamps

Describe operation of bi-xenon headlamps

Describe mirror tilt and memory characteristics

Describe mirror tilt and memory operation

Describe characteristics of parking sensors and backup camera

Describe of operation of parking sensors and backup camera

Describe features and functions of audio, navigation and communication system 2012 Mazda5 New Model Training (WBT #1325)

This course introduces Technicians to the next-generation Mazda5. Upon completion of this course Technicians will be able to: Describe the mechanical systems in the 2012 Mazda5

List the features of the steering and suspension system

Identify the manual and automatic transmissions available for the Mazda5

List the components of the brake system and describe the brake system operation

Explain the features of the body and accessories

Explain the features of the electrical components

WBT courses


2014 Mazda6 New Model Technical Highlights (WBT #1452)

This course introduces Technicians to technology that’s new to Mazda, along with other unique features of the 2014 Mazda6. Upon completion of this course, Technicians will be able to Describe 2014 Mazda6 trim levels and available options

Describe unique exterior lighting options

Describe advanced audio system functions and operation

Describe design characteristics of i-ACTIVSENSE Technologies:

– Mazda Radar Cruise Control – Forward Obstruction Warning – Smart City Brake Support – Lane Departure Warning – High Beam Control – Smart City Brake Support – Rear Cross Traffic Alert

2014 Mazda6 Diesel (WBT #1453) This course will be available later this year. 2013 Mazda CX-5 New Model Training (WBT #1402) This course describes how SKYACTIV

® technology is fully integrated into the CX-5. Upon completion

of this course, Technicians will be able to explain the operation of CX-5’s: All-wheel drive system

All-new indirect TPMS

The Hill Launch Assist system

Secondary collision reduction

Rollover mitigation

New data-bus architecture introducing three separate body control modules

MX-5 Power Retractable Hardtop New Model Technical Training (WBT #1043)

This course introduces the MX-5 Power Retractable Hardtop (PRHT). After completing this course, Technicians will be able to: Explain normal operation of the PRHT

Understand parameter identifications (PIDs) top up and top down

Perform the emergency top closing procedure

WBT courses


M-MDS Advanced Vehicle Diagnosis (WBT #1271) This course will be available later this year.

2014 New Technology (WBT #1455)

This course will be available later this year.

Noise, Vibration, and Harshness (WBT #749)

This program demonstrates how to solve Noise, Vibration, and Harshness (NVH) concerns and avoid customer comebacks. After completing this self-study program, Technicians will be able to: Use the Customer Concerns questionnaire to help verify a concern

Understand and identify common Mazda NVH concerns

Use recommended diagnosis techniques to isolate common NVH conditions

Properly document diagnosis and repair actions to avoid buy-backs

Piston Engine Fundamentals (WBT #212) This course covers the three major component groups of the piston engine: engine block, cylinder head, and timing system. Also discussed are the intake, exhaust, cooling, and lubrication systems. The course is a prerequisite to the ILT course Engine Diagnosis and Repair (course # 204). Upon completion of this course, Technicians will be able to:

Describe how piston engines generate power

Identify major components of a piston engine and how they operate

Define engine characteristics such as bore, stroke, displacement, and compression ratio

Describe engine and valve train configurations and how they operate

Describe the function and operation of the cooling system

Describe the function and operation of the lubrication system

Describe the function and operation of the intake system

Describe the function and operation of the exhaust system

Describe engine, cooling system and lubrication system routine maintenance

WBT courses


RENESIS Rotary Engine Fundamentals (WBT #890)

This course introduces the basics of the RENESIS rotary engine. After completing this course, Technicians will be able to: Identify the internal components of the RENESIS rotary engine

Describe key systems that contribute to this engine’s high performance

Describe the operation of the ignition system

Describe the operation of the induction system

Describe the differences in the fuel injection system

Describe the operation of the lubrication system

Identify the differences in the fuel system between the RENESIS rotary engine and the previous rotary engines

SKYACTIV-BODY (WBT #1376) This course introduces technicians to the attributes that make SKYACTIV

®-BODY unique, including

how Mazda engineers successfully increased body rigidity while reducing vehicle weight. In addition, details about the benefits of a multi-load path structure, increased usage of high tensile steel and weld bonds and how size reductions in engine and transmission effect body design, are also explored. After completing this course, Technicians will be able to: Identify what makes the SKYACTIV-BODY unique

Identify how higher body rigidity is achieved

Identify how weight reduction is achieved

Explain how size reductions in engine and transmission affect body design

Explain the effect of multi-load path structure

Explain the effects of using high tensile steel and weld bonds SKYACTIV-CHASSIS (WBT #1375)

This course introduces technicians to the attributes that make SKYACTIV®

-CHASSIS unique. In addition, this course describes improvements to, and design of, the front and rear suspension and power steering system. After completing this course, Technicians will be able to:

Identify what makes the SKYACTIV-CHASSIS unique

Describe improvements to and design of the front suspension

Describe improvements to and design of the rear suspension

Describe design of SKYACTIV-CHASSIS power steering

WBT courses


SKYACTIV-DRIVE (WBT #1373)

This course introduces Technicians to the new-generation automatic transmission. Upon completion of this course, you will be able to:

Describe key SKYACTIV®

-DRIVE components

Describe the SKYACTIV-DRIVE torque converter lock-up strategies

Describe the Mechatronic module and related transmission control strategies

Describe how the SKYACTIV-DRIVE transmission reduces oil pump and friction losses SKYACTIV -G (WBT #1371)

This course introduces the new-generation direct-injected gasoline engine that achieves the world’s highest gasoline engine compression ratio as high as 13:0:1. Upon completion of this course, Technicians will be able to:

Identify how SKYACTIV®

-G achieves 15% better fuel economy and 15% improvement in low to mid-range torque while maintaining light weight and lively throttle response

Describe the combustion process in the SKYACTIV-G engine

Describe the variable valve timing (VVT) system

Describe the direct injection fuel system

Describe improvements to the exhaust and emissions systems

Describe the ion sensing circuit in the SKYACTIV-G engine

Describe mechanical improvements to the reciprocating engine components

Describe oil flow control operation SKYACTIV-MT (WBT #1374)

This course discusses Mazda's new generation manual transmission, which has a light shift feel, compact size, and significantly reduced weight. Upon completion of this course, Technicians will be able to:

Describe how SKYACTIV®

-MT transmissions achieve reductions in weight and size

Describe key improvements to mechanical components in the transmission

Describe powerflow in the Mid SKYACTIV-MT

WBT courses


Steering & Suspension Fundamentals (WBT #248)

This course is a prerequisite to the ILT course Steering, Suspension, and Brakes (course # 207). After completing this course, Technicians will be able to: Describe tire construction, including tire ratings and tread designs

Identify tire and wheel conditions

Describe basic operation of a tire pressure monitoring system (TPMS)

Identify Mazda suspension system components and operation

Define alignment concepts including caster, camber, toe, and steering axis inclination

Describe the causes of common alignment concerns

Describe Mazda steering system components and operation Using MS3 to Fix It Right The First Time (WBT #1272)

This course is a prerequisite to the Introduction to Mazda ILT course #203. After completing this course, Technicians will be able to: Navigate Mazda’s Service Support System (MS3) by vehicle, category, and subcategory

When to search MS3 by VIN

When to search MS3 by vehicle

Locate TSBs and Recalls

Submit feedback on MS3 errors What is SKYACTIV? (WBT #1370)

This course provides an overview of the building block strategy of Mazda’s new SKYACTIV®

Technology. The course introduces the key components of this innovative technology that provide driving pleasure as well as outstanding environmental and safety performance in our vehicles. Upon completion of this course, Technicians will be able to: Describe the SKYACTIV vision

Describe basic design characteristics of:

SKYACTIV-G

SKYACTIV-D

SKYACTIV-Drive

SKYACTIV-MT

SKYACTIV-Body

SKYACTIV-Chassis

4.0 Course Registration


Service Managers and Technicians can search for courses on MazdaState.com, check course availability, enroll in a course, and cancel enrollment in a course. This section explains the steps necessary to complete these actions. 4.1 How to Enter a New Mazda Technician into eMDCS Each dealership is responsible for entering their Technicians’ information in the Mazda Dealer Communication System (eMDCS). This process requires entering personal information, including Social Security Number, into the eMDCS Dealer Personnel Records. It is important that all Technician information in the eMDCS is accurate. Mazda Systems Help Center For assistance using the eMDCS, the Mazda Systems Help Center is open Monday through Friday, 5:00 a.m. to 5:00 p.m., Pacific Time. Please call (800) 421-6507 for assistance or send an email to [email protected]. 4.2 How to Login to MazdaState.com To login to MazdaState.com the first time:

1. Click on Mazda State from the dealer website to automatically access Mazda State or type MazdaState.com in the web Address area.

2. If you access Mazda State using the web Address area, the site will prompt you to login. The first time you login, type your username. The username is a combination of your first name initial and your last name, up to a total of eight letters. For example, George Washington’s user name is gwashing. Use the same first name initial that you registered under as a dealership employee. Type the temporary password zoom, then press the Enter key. If your user name is found in the MazdaState.com database, you will see Mazda’s Data Privacy Statement. If the system does not recognize your name, please contact your office manager.

3. After reading the statement, you will be given a Consent or Reject option. If you click on the Consent option, you will be prompted to change your password. Selecting the Reject option exits you out of the system.

4. When you are prompted to change your password, it must be at least four characters and contain at least one number and one alpha character. You can use special characters (for example, #, *, &, and !). The password is case sensitive. If you capitalize a letter, you must capitalize it each time you enter your password.

5. After you have changed your password, you will advance to the Home page. Click on the CERTIFICATION, TRAINING ACTIVITY, PERFORMANCE CHAMPIONS, and TRAINING HISTORY tabs to access these pages.

6. At the Home page, click on the Tutorial link on the left side of the page to see a list of topics on how to use MazdaState.com.

7. When you are through exploring MazdaState.com, click on Logout to exit. Logout is on the left side of the page, under Quick Search.

Course Registration


4.3 How to Take a Web-based Training Course on Mazda State

1. Access Mazda State (see Section 4.2, How to Login to MazdaState.com for login instructions).

2. Type the course name or number in the SEARCH area on the left side of the page.

3. If desired, click on the course name to view course details.

4. Click LAUNCH in the Registration Option area.

5. When the course title appears, click on COURSE LAUNCH.

4.4 How to Take an Online Test on Mazda State


2. Type the course name or number in the SEARCH area on the left side of the page.

3. If desired, click on the course name to view course details.

4. Click START in the Registration Option area.

5. Verify the employee information, then click START to begin the test.

4.5 How to Enroll in an Instructor-led Course


2. Select Enroll in Instructor Led Training, located in the Check It Out area on the Home page.

3. Enter information in the following areas on the Course Selection page:

A. COURSE NAME / NUMBER – If you do not know the course name or number: 1) click

on in the COURSE LIST area, 2) double-click the desired course, and 3.) click OK.

B. LOCATION using the location drop-down menu or select a state using the STATE drop-down menu.

C. SESSION DATES – If desired, the FROM and TO areas at the top right of the page; enter the dates manually in DD-MMM-YYYY format or click on the calendar to select the dates

4. Click SEARCH to view a list of courses meeting the criteria entered.

5. If desired, click the location for the desired date to view location details; click VIEW MAP to launch Mapquest.com and view the location of the selected facility.

6. Click one of the options available to the left of the desired course time and location, either SELF-ENROLL (if there are seats available) or WAIT LIST (if there are no seats available).

7. Your Service Manager will have to approve your course enrollment.

Course Registration


4.6 Service Manager Approval Process All instructor-led courses require Service Manager approval. To approve or decline enrollments:


2. Click on the TRAINING ACTIVITY tab.

3. Click on the REVIEW PENDING APPROVALS button at the top right of the page. A list of all enrollment requests pending approval displays.

4. Click on APPROVE or DECLINE for each enrollment.

4.7 How to Cancel an Enrollment If you are canceling enrollment in a course prior to the last cancellation date for the course:

1. Click on the TRAINING ACTIVITY tab

2. Click on CANCEL next to the course you wish to cancel in the Action area. If you are canceling after the last cancellation date for the course, a message will display indicating the cancellation fee. If you select PROCEED WITH CANCELLATION, the cancellation will be processed and a fee will be charged to your dealership parts statement. Refer to Section 5.4, Cancellation Policy, for applicable cancellation charges.

5.0 Training Expenses and Fees


What’s New

The No Show fee has been increased to $200.

Mazda Technical Training provides instructor-led training free of charge at all Mazda Technical Training Centers; web-based training is offered free of charge. This section describes additional fees that may apply when attending or canceling enrollment in an instructor-led class.

5.1 Expenses The dealership is responsible for transportation, meals, and lodging expenses related to technical training.

5.2 Training Fees Technician training at Mazda Technical Training Centers is provided free of charge. Off-site training is scheduled for the convenience of dealers who are not located near Mazda Technical Training Centers. A $45.00 per person, per day facility fee will be charged for all classes not held at Mazda Technical Training Centers.

5.3 Billing Charges for Mazda training are debited to the dealership’s parts statement. All current charges are shown on the Dealer Billing Report, including instructor-led training course charges, cancellation fees, and MazdaState.com fees. If you have questions or concerns regarding training charges, please contact your Technical Training Instructor (see Section 7.1, Training Directory).

5.4 Cancellation Policy – Dealers The Technical Training Instructor and DSM must be notified of a cancellation when an enrolled Technician is unable to attend. Dealership management is encouraged to substitute another eligible Technician as a replacement when an enrolled Technician is unable to attend training. The Technical Training Instructor must be notified if an eligible substitute is determined. The Technical Training Instructor and DSM must be notified of a cancellation if an enrolled Technician or a substitute cannot attend training. Cancellation fees are listed below: A cancellation received 3 or more working days prior to the scheduled course will avoid any

charges.

A cancellation received less than 3 working days prior to the scheduled course will result in a $100 charge.

No cancellation prior to the course start date will result in a $200 “No Show” charge. All cancellation fees will be debited to the dealership’s parts statement.

5.5 Cancellation Policy – Mazda Technical Training Mazda Technical Training makes every effort to conduct class sessions as scheduled. At times, it may be necessary to cancel a class as late as the first day of the scheduled class due to unpredictable events or extreme weather conditions. This includes, but is not limited to, local fire(s) threatening safety, ice/snow storms, hurricanes, and earthquakes. If this occurs, Technical Training will contact the Technicians’ Service Managers and reschedule the class as soon as possible. Reimbursement to dealers will be reviewed on a case-by-case basis.

6.0 Training Policies


What’s New

Mazda training locations are now smoke-free facilities, including the parking lots (Section 6.6).

It is important Technicians have a positive experience while attending instructor-led training. This section outlines training policies developed by Mazda to facilitate a positive environment for Technicians attending instructor-led training. 6.1 Safety Technicians attending training must observe all safety requirements and are expected to perform training activities in a safe manner. Conduct that may lead to injury or damage to property will not be tolerated. Firearms are not permitted at any training location. 6.2 Conduct Technicians are expected to conduct themselves in a business-like manner. Profanity, confrontations with the Technical Training Instructor or other Technicians, or any behavior that disrupts training will not be allowed. This behavior will result in the participant being removed from the class and not receiving credit. Technicians must refrain from drinking alcohol or using controlled substances during training, breaks, or lunch. 6.3 Non-harassment Mazda believes in the principle of equality in the workplace. Mazda has made a commitment to zero tolerance of harassment. Harassment in any form is unacceptable conduct and will not be tolerated. Technicians are expected to conduct themselves in a manner that assures the training environment is free from all forms of verbal, non-verbal, visual, or physical harassment, including sexual harassment and discrimination. This includes, but is not limited to, harassment for race, color, national origin and ancestry, religion, age, sex, pregnancy, childbirth, sexual orientation, marital status, medical condition, disability, veteran status, and any other protected basis. Behavior that violates this policy may result in the Technician being removed from the class and not receiving credit. Copies of the non-harassment policy are available from the Technical Training Instructor. 6.4 Dress Technicians are expected to dress the same as they would at their place of employment. Hands-on activities for instructor-led training courses are conducted in a shop environment that is similar to the service bays at Mazda dealerships. For safety reasons, Technicians must wear closed toe shoes, long pants, and shirts with sleeves. Shorts are acceptable as long as they are appropriate. Technicians wearing clothing with offensive language or graphics or open toe shoes, including sandals and flip flops, will be asked to change clothing or leave the training facility. Technicians who leave the training facility because of clothing issues will not receive credit for the scheduled class. 6.5 Punctuality Technicians should arrive at the training facility in time to allow the class to start on time. Technicians who arrive late will be admitted at the Technical Training Instructor’s discretion. All courses start at 9:00 a.m., unless otherwise stated. 6.6 Smoke-free Facilities All Mazda training locations are smoke-free facilities. Smoking or use of tobacco products is not allowed inside these facilities and in the parking lots.

Training Policies


6.7 Special Needs Dealer management is requested to advise the Technical Training Instructor of any Technician scheduled for training who has special needs. Prior knowledge of these needs will allow the Technical Training Instructor to better accommodate these Technicians. 6.8 Cell (Mobile) Phone Use The use of cell (mobile) phones, including texting, is not permitted while class is in session. Technicians are encouraged to turn off their cell phones during class. 6.9 Class Size Mazda Technical Training classes are developed to maximize hands-on experience. Generally, class sizes range from 6 to 10 students. Class size may be adjusted to compensate for differences in facilities and instructional resources. The Technical Training Instructor may cancel or reschedule a class if enrollment is low. 6.10 Class Scheduling Training classes are scheduled 60 days in advance throughout the year. Technical Training Instructors email their training schedules to DSMs every Monday. You can check the current technical training schedule using one of the following methods: login to MazdaState.com, contact your DSM or Technical Training Instructor.

7.0 Training Directory / Locations


Mazda’s Technical Training Instructors teach at 11 training centers conveniently located throughout the U.S. This section provides contact information for the Technical Training Instructors and includes training locations and maps and hotel recommendations for each location. 7.1 Training Directory

Group Manager, National Customer Service Training

David Pace (949) 442-6516 [email protected] Irvine, CA

Technical Training Instructors

WESTERN REGION

Alan Johnson (949) 442-6505 [email protected] Irvine, CA John Walston (206) 552-5485 [email protected] Kirkland, WA &

Pleasanton, CA

MIDWEST REGION

Jack Ragauskis (847) 882-4962 [email protected] Schaumburg, IL

GULF REGION

David Linton (972) 318-6612 [email protected] Dallas, TX Hector Marchisio (816) 559-1046 [email protected] Kansas City, MO

NORTHEAST REGION

Dan Finn (732) 560-4602 [email protected] Somerset, NJ David Novatin (732) 796-4830 [email protected] Somerset, NJ Ernie Darrow (508) 337-9190 [email protected] Mansfield, MA

SOUTHEAST REGION

Mike Harris (770) 590-0044 [email protected] Marietta, GA & Altamonte Springs, FL


1 Irvine Training Center Irvine, CA (page 40)

2 Pleasanton Training Center Pleasanton, CA (page 41)

3 Seattle Training Center Kirkland, WA (page 42)

4 Midwest Training Center Schaumburg, IL (page 45)

5 Kansas City Training Center Kansas City, MO (page 48)

6 Dallas Training Center Grapevine, TX (page 49)

7Mansfield Training Center Mansfield, MA (page 50)

8Somerset Training Center Somerset, NJ (page 51)

9Richmond Training Center Colonial Heights, VA (page 52)

10Atlanta Training Center Marietta Springs, GA (page 53)

11Orlando Training Center Altamonte Springs, FL (page 54)

Western Region pages 40-44

Midwest Region pages 45-47

Gulf Region pages 48-49

Northeast Region pages 50-51

Southeast Region pages 52-54

1

2

3

4

5

6

7

8

9

10

11

7.2 Western Region

*For directions, log onto www.MazdaState.com Hotel Rates: $ = up to $60 $$ = $61 - $100 $$$ = $101 - $150 2013 Mazda Technical Training Guidelines 40

Mazda North American Operations Irvine Training Center*

1424 McGaw Ave. Irvine, CA 92614 Contact: Alan Johnson

(949) 442-6505 Office (866) 772-0657 Fax

SUGGESTED LODGING*

$$ Comfort Suites 2620 Hotel Terrace Dr. Santa Ana, CA 92705 (714) 966-5200 Ask for Mazda rate

$$ Holiday Inn 2726 S. Grand Ave. Santa Ana, CA 92705 (714) 481-6300 Ask for Mazda rate

$$ Quality Inn 2701 Hotel Terrace Dr. Santa Ana, CA 92705 (714) 957-9200 Ask for Ford rate

$$ Radisson Hotel Newport Beach 4545 MacArthur Blvd. Newport Beach, CA 92660 (800) 395-7046 Ask for Mazda rate

Irvine, California

WEIRV

All classes start at 8:00 a.m. unless otherwise announced

7.2 Western Region


Mazda North American Operations Pleasanton Training Center*

Mazda/Ford Training Center

1037 Serpentine Ln. Pleasanton, CA 94566 Contact: John Walston

(206) 552-5485

SUGGESTED LODGING*

$$ Best Western 5375 Owens Ct. Pleasanton, CA 94588 (925) 463-1300 Ask for Mazda rate

$$ Extended Stay Deluxe 4555 Chabot Dr. Pleasanton, CA 94588 (925) 730-0000 Ask for Mazda rate

$$$ Larkspur Landing Pleasanton 5535 Johnson Dr. Pleasanton, CA 94588 (925) 463-1212 Ask for Mazda rate

Pleasanton, California

WEPLS


7.2 Western Region


Mazda North American Operations Kirkland Training Center*

Mazda/Ford Training Center

11323 N.E. 120th St. Kirkland, WA 98034 Contact: John Walston

(206) 552-5485

SUGGESTED LODGING*

$$ Baymont Inn 12223 N.E. 116th St. Kirkland, WA 98034 (425) 822-2300 Ask for Ford/Mazda rate

$$ Carlton Inn 12233 N.E. Totem Lake Way Kirkland, WA 98034 (425) 821-2202 Ask for Ford/Mazda rate

$$ Comfort Inn 12202 N.E. 124th St. Kirkland, WA 98034 (425) 821-8300 Ask for Ford/Mazda rate

$$$ Courtyard Marriott 11215 N.E. 124th St. Kirkland, WA 98034 (425) 602-3200 Ask for Ford/Mazda rate

Kirkland, Washington

WEKNT


7.2 Western Region


Mazda Satellite Training Facility Gateway Community College* Automotive Center

108 North 40th St. Phoenix, AZ 85034 (602) 286-8000

SUGGESTED LODGING*

$$ Hilton Garden Inn 3838 E. Van Buren St. Phoenix, AZ 85008 (602) 306-2323 Ask for Mazda rate

$$$ Hampton Inn 601 North 44th St. Phoenix, AZ 85008 (602) 267-0606 Ask for Mazda rate

$$$ Doubletree 320 N. 44th St. Phoenix, AZ 85008 (602) 225-0500 Ask for Ford / Mazda rate

Phoenix, Arizona

WEPHX


7.2 Western Region


Mazda Satellite Training Facility Honolulu Community College*

445 Kokea St. Building 43 – Automotive Mechanics Technology Honolulu, HI 96817 (805) 845-1578 Automotive Shop

SUGGESTED LODGING*

$ Honolulu Airport Hotel 3401 N. Nimitz Hwy. Honolulu, HI 96817 (808) 836-0661

$$ Plaza Hotel 3253 N. Nimitz Hwy. Honolulu, HI 96819 (808) 836-3636

$$$ Ala Moana 410 Atkinson Dr. Honolulu, HI 96814 (808) 955-4811

Honolulu, Hawaii

WEPHX


7.2 Midwest Region


Mazda North American Operations Midwest Training Center* 1435 Plum Grove Rd. Schaumburg, IL 60173 Contact: Jack Ragauskis

(847) 882-4962 Office (847) 882-4722 Fax

SUGGESTED LODGING

$$ Country Inn and Suites 1401 N. Roselle Rd. Schaumburg, IL 60173 (847) 839-1010 Ask for Mazda rate

$$ Hyatt Summerfield Suites 1251 East American Ln. Schaumburg, IL 60173 (847) 706-9007 Ask for Mazda rate

$$ La Quinta Inn 1730 E. Higgins Rd. Schaumburg, IL 60173 (847) 517-8484 Ask for Mazda rate

$$ Staybridge Suites 901 E. Woodfield Office Ct. Schaumburg, IL 60173 (847) 619-6677 Ask for Mazda rate

Schaumburg, Illinois

MWSCH


7.2 Midwest Region


Mazda Satellite Training Facility Ford Service Training Center* 1693 Lake Drive West Chanhassen, MN 55317 Contact: Jack Ragauskis

(847) 882-4962

SUGGESTED LODGING

$$ Chanhassen Inn Motel 531 W. 79th St. Chanhassen, MN 55317 (952) 934-7373 Ask for Ford rate

$$ Country Suites 591 W. 78th St. Chanhassen, MN 55317 (952) 937-2424 Ask for Ford rate

Chanhassen, Minnesota

(Minneapolis Metro) MWMIN


7.2 Midwest Region


Mazda Satellite Training Facility Midwest Quality Research Building (QRB)* 26900 Hall Rd. Woodhaven, MI 48183 (734) 692-3652

SUGGESTED LODGING

$$ Sleep Inn 29101 Commerce Dr. Flat Rock, MI 48134 (734) 782-9898 Ask for Mazda rate

$$ Best Western Woodhaven Inn 21700 West Rd. Woodhaven, MI 48183 (734) 676-8000 Ask for Mazda rate

$$$ Holiday Inn Express 21500 West Rd. Woodhaven, MI 48183 (734) 362-0933

Woodhaven, Michigan

MWQRB


7.2 Gulf Region


Mazda North American Operations Kansas City Training Center*

8248 N.W.101st Terrace #8 Kansas City, MO 64153 Contact: Hector Marchisio

(816) 880-4651 Office (816) 880-6645 Fax

SUGGESTED LODGING*

$$ Chase Suites 9900 N.W. Prairie View Kansas City, MO 64153 (816) 891-9009 Ask for Mazda rate

$$ Drury Inn 7900 N.W. Tiffany Springs Pkwy. Kansas City, MO 64153 (816) 880-9700 Ask for Mazda rate

Kansas City, Missouri

GUKC


7.2 Gulf Region


Mazda North American Operations Dallas Training Center*

4255 Patriot Drive, Suite 100 Grapevine, TX 76051 Contact: David Linton

(972) 318-6612 Office (972) 318-6618 Fax

SUGGESTED LODGING*

$$ Best Western 330 E. Corporate Dr. Lewisville, TX 75067 (972) 459-5300

$$ Comfort Suites 1805 Enchanted Way Grapevine, TX 76051 (972) 471-1900

$$ Fairfield Inn 2050 N. Highway 121 Grapevine, TX 76051 (972) 304-9611

$$ Towne Place Suites 731 E. Vista Ridge Mall Dr. Lewisville, TX 75067 (972) 459-1275

Dallas, Texas

GULEW


7.2 Northeast Region


Mazda North American Operations Mansfield Training Center*

171 Forbes Blvd., Suite 4000 Mansfield, MA 02048 Contact: Ernie Darrow

(508) 337-9190 Office SUGGESTED LODGING*

$$ Comfort Inn Boston / Foxboro 4 Fisher St. Foxboro, MA 02035 (508) 543-1000 Ask for Mazda rate

$$ Holiday Inn Express 164 Washington St. Plainville, MA 02762 (508) 809-7840 Ask for Mazda rate

Mansfield, Massachusetts

NEMAN


7.2 Northeast Region


Mazda North American Operations Somerset Training Center*

400 Apgar Dr., Unit C Somerset, NJ 08873 Contact: Dan Finn

David Novatin Fax

(732) 560-4602 (732) 796-4830 (732) 356-1294

Inclement Weather Information (908) 864-9770

SUGGESTED LODGING*

$$ Sonesta ES Suites 260 Davidson Ave. Somerset, NJ 08873 (732) 356-8000 Ask for Mazda rate

$$ Holiday Inn 4701 Stelton Rd. South Plainfield, NJ 07080 (908) 753-5500 Ask for Mazda rate

$$ Homewood Suites 101 Pierce St. Somerset, NJ 08873 (732) 868-9155 Ask for Mazda rate

$$ Fairfield Inn & Suites 315 Davidson Ave. Somerset, NJ 08873 (732) 627-8483 Ask for Mazda rate

Somerset, New Jersey

NESOM


7.2 Southeast Region


Mazda North American Operations Richmond Training Center*

1980 Ruffin Mill Rd. Colonial Heights, VA 23834

Contact: Ernie Darrow David Novatin

(508) 337-9190 (732) 796-4830

SUGGESTED LODGING*

$$ Country Inn & Suites 2406 West Hundred Rd. Chester, VA 23831 (804) 751-0080 Ask for Mazda rate

$$ Holiday Inn Express 1911 West Hundred Rd. Chester, VA 23836 (804) 751-0123 Ask for Mazda rate

$$ Holiday Inn Colonial Heights 401 East Roslyn Rd. Colonial Heights, VA 23834 (804) 520-5880 Ask for Mazda rate

Richmond, Virginia

SERTC




Mazda North American Operations Atlanta Training Center*

450 Franklin Rd. S.E., Suite 150 Marietta, GA 30067 Contact: Mike Harris

(770) 590-0044 Office (281) 582-4343 Fax

SUGGESTED LODGING*

$$ Courtyard Atlanta Marietta 2455 Delk Rd. Marietta, GA 30067 (770) 956-1188

$$ Crown Plaza 1775 Parkway Place N.E. Marietta, GA 30067 (770) 428-4400

$$ Hampton Inn 455 Franklin Rd. Marietta, GA 30067 (800) Hampton or (770) 425-9977 Ask for Mazda rate

Marietta, Georgia

SEATL




Mazda North American Operations Orlando Training Center*

528 S. Northlake Blvd., Suite 1024 Altamonte Springs, FL 32701 Contact: Mike Harris

(770) 590-0044 Office (281) 582-4343 Fax

SUGGESTED LODGING*

$$ Hampton Inn 151 Douglas Ave. Altamonte Springs, FL 32714 (407) 869-9000 Ask for Ford / Mazda rate

$$ Hilton Orlando/Altamonte Springs 350 Northlake Blvd. Altamonte Springs, FL 32701 (407) 830-1985

$$ SpringHill Suites 205 W. Highway 436 Altamonte Springs, FL 32714 (407) 865-6400 Ask for Mazda rate

Orlando, Florida

SEORL


2013 training guidelines - mazda state guidelines.pdfchanges for 2013 2013 mazda technical training...

Documents