2013 training brochure (single)(1)
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1www.crownagents.com/training
www.crownagents.co/training
TRAINING & CAPACITY DEVELOPMENT
learn rom lth
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Who we are
WHAT WE DO
Our expertise in institutional development, public fnance,
banking, trade, procurement and logistics helps countriesto grow their economies, reduce poverty and improve health.
Our determined, resourceul and collaborative approach
means we create a lasting impact or our clients.
OUR HISTORY
Crown Agents was ounded in 1833. We operated as a British
statutory corporation or many years and transerred to the
private sector as a limited company owned by The Crown Agents
Foundation in 1997. The Foundation oversees our ethos and
activities. Our bank and investment management company areboth regulated by the Financial Services Authority (FSA).
OUR CORE SERVICES
Supply Chain Management
Consultancy
Financial Services
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Learn from aweaLTH of experience
conTenTS
LEARNING THAT FITS YOUR WORLD 4-5
INNOVATIVE TRAINING 6-7
2013 AT A GLANCE 8-9
COURSES:
CROWN AGENTSExECUTIVE ACADEmY 10-13
EFFECTIVENESS SKILLS
HUmAN & INSTITUTIONALCApACITY DEVELOpmENT 15-23
GOVERNANCE, AUDIT &RISK ASSURANCE 24-27
BUSINESS pERFORmANCEOpTImISATION 28-31
SpECIALIST SKILLS
pROCUREmENT & SUppLYCHAIN SERVICES 33-39
pUBLIC FINANCIAL mANAGEmENT 40-47
BANKING, FINANCE & pENSIONS 48-53
BOOKING INFORmATION 54
USEFUL INFORmATION 55
We turn theory into ractice
We are practitioners. We work with you to apply concepts and
models to real working situations, so that you put learning into
action right away.
Cobining secialist skills with technicalknow-how
We develop transerable skills alongside more specialisttechnical expertise, creating successul and expert leaders and
managers.
Tailored to your career and yourorganisation
We match your needs with an appropriate mix o training
modules, mentoring and coaching and learning support. We
deliver in-house programmes when and where you choose.
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For urther inormation or to book your place please contact T: +44 (0) 20 8710 6770 or E: [email protected]
We ride ourselves on oering clients a diverse andeible range o caacity develoent and training
services that eet the ever-changing needs o
organisations in the odern world.
LearninG THaTfiTS your worLd
4
TaiLored TraininG &capaciTy deVeLopmenTSoLuTionS
At Crown Agents we appreciate that one size never ts all.
We have the proven expertise and fexibility to provide you with
uniquely crated programmes to meet your specic objectives
and challenges.
We deliver these programmes and solutions wherever it is most
convenient, whether it is at our International Training Centre,at your premises or at any location o your choice.
Secialist
Skills
Tailored
or You
more eibility,greater beneft
EectivenessSkills
open proGramme
Our comprehensive programme o open courses has been
revised and rereshed to meet the demands and challenges acing
organisations today. Many o our popular courses remain in the
schedule or 2013, in addition we have several new courses and an
exciting programme o webinars and two and three day workshops.
Several o our 2013 programmes are designed to run consecutively
to oer you a modular approach to training enabling you to select a
number o modules to attend, including:
Crown Agents Executive Academy Modules 1-4
Pre and Post contract procurement course Kenya
We also oer several three day programmes to precede or ollow
longer programmes to enhance your learning.
Additionally we can work with you to create your own modular
programmes combining several o our open programmes to create
a unique training package to meet your individual and organisational
training needs.
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www.crownagents.com/training
TAILOREDFORYOU
EFFECT
IVENESS
SKILLS
SPECIA
LISTSK
ILLS
Human
&Institutio
nalC
ap
acity
Dev
elopme
nt
Sup
plyChainS
ervices
Banking,F
inance&
Pensio
ns
TrainingNeedsAnalysis
Coaching&
Mentoring
In-H
ouseD
elivery
Public
Financia
lManagem
en
t
Governance,A
udit&Risk
BusinessPerfo
rm
ance
Optim
isa
ti
on
5
Tlk t s t t sss tts
e: [email protected]: +44 (0) 20 8710 6770
TraininG needSanaLySiS
Crown Agents is able to help clients identiy where training is required
and what solutions could be oered to satisy this need. This analysis
is driven by organisational goals and strategies and takes into
account current and uture needs.
compLemenTaryTraininG SerViceS
We have a wide variety o training and capacity
development services to oer clients, including:
Establishing and managing assessment centres
or organisations or sta development and
recruitment purposes
Train the trainer
Executive and perormance coaching
One-to-one mentoring services
Building training strategies and implementationplans or organisations
Capacity development consultancy work
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6 For urther inormation or to book your place please contact T: +44 (0) 20 8710 6770 or E: [email protected]
We deliver quality programmes with the support o leading proessional bodies including:
Unrivalled learning eerience:
Background theories underinned by a strong
ocus on the ractical alication o skills.
We ake use o aroriate case studies and
siulation eercises, invite guest resentersand ake educational visits to enhance the
learning journey.
Interaction:
Every asect o our training ro the style
o delivery to ost learning event suort is
careully crated to deliver shared learning andeeriences aongst dierent cultures and
accolished eers ro diverse coanies,
industries, organisations and countries.
innoVaTiVeTraininG
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7www.crownagents.com/training
Innovation:
Innovation is at the heart o everything
we do at Crown Agents.
We pride ourselves on constantly evolving our training techniques, teaching the
latest best practices, using a range o technology, including e-learning and video
conerencing, and blended learning approaches to ensure that every participant
gets real value or money.
We ensure that our courses deliver a measurable return on investment by equipping
every participant with the skills, know-how and deliverable solutions to be able to
implement their learning on their return to work.
We review and evolve our products regularly based on discussions with our
clients and ensure we address the ever-changing external pressures aced by
organisations. We constantly adapt our course content to incorporate the latest
thinking and initiatives.
To enhance our 2013 training oering we are pleased to launch a programme
o webinars. These give you a great opportunity to experience the training that
Crown Agents oers without leaving the oce. For urther inormation please
visit www.crownagents.com/training
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8 All programmes can be tailored to your needs. Contact us T: +44 (0) 20 8710 6770 or E: [email protected]
January daTeBenchmarking Organisational Integrity 14 - 18 Jan
Corporate Governance & Risk Assurance 21 - 25 Jan
Public Service Delivery: New Innovations & Value or Money 28 Jan - 1 Feb
february daTeWomen in Management 11 - 15 Feb
Management Development or Senior Executives 11 - 22 Feb
Enhancing Individual Perormance 18 - 20 Feb
Eective Succession Planning 25 - 27 Feb
Executive Academy: Module 1: Turning Vision into Strategies 25 Feb - 1 Mar
Pensions Reorm 25 Feb - 1 Mar
Eective Financial Management Skills 27 Feb - 1 Mar
marcH daTeExecutive Academy: Module 2: Key Ski lls in Inuencing 4 - 8 Mar
Eective Management Skills 4 - 15 Mar
Inspirational Leadership & Successul Team Building 4 - 15 Mar
Executive Academy: Module 3: Leadership in Action 11 - 15 Mar
The Essentials o Integrity in Procurement 11 - 15 Mar
Integrating Public Financial Management Systems:Key Issues & Insights
11 - 15 Mar
Conducting Difcult Interviews 18 - 20 Mar
Successul Approaches to Crisis Management 18 - 20 Mar
Executive Academy: Module 4: Maximising Perormance 18 - 22 Mar
Powerul Communication: Skills & Approaches 18 - 22 Mar
apriL daTePlanning Procurement, Designing & Evaluating Tenders,& Managing Contracts
8 - 19 Apr
Being an Eective Director 15 - 19 Apr
Stock Control & Warehouse Management 15 - 19 Apr
HR Strategies & Practices: The Latest Thinking 15 - 26 Apr
CS-DRMS & CS-PDAT Masterclass:Optimising Debt Management Operations
15 - 26 Apr
Programme & Project Management: Key Issues & Insights 22 - 26 AprInternational Financial Reporting Standards 22 - 26 Apr
Successul Tendering & Contract Management or Works& Consultancy Services
22 - 26 Apr
Delivering Successul Change Management 22 Apr - 3 May
e-Procurement: Strategies or Success 22 Apr - 3 May
Powerul Strategies or Human Capital Development 29 Apr - 1 May
may daTeInternational Trade Procedures:New Developments & Key Solutions
6 - 10 May
Executive Leadership or Customs 13 - 17 May
Public-Private Partnerships: Key Issues & Insights 13 - 17 May
Tax Audit Skills 13 - 17 May
Eective Supply Chain Strategies or Executives 13 - 24 May
Mobile Banking 20 - 21 May
Workshop on Public-Private Partnerships:
Funding Strategies & Attracting Private Investment20 - 22 May
Procurement Planning, Designing & Evaluating Tenders 20 - 24 May
Leadership & Governance o Programmes & Projects 20 - 24 May
International Payments 22 - 23 May
Managing Contracts and Monitoring & EvaluatingProcurement Perormance
27 - 31 May
June daTeExecutive Academy: Module 1: Turning Vision into Strategies 3 - 7 Jun
Monitoring & Audit o Procurement Perormance 3 - 7 Jun
Governance & Regulation o Pensions 3 - 7 Jun
Risk-Based Auditing 3 - 14 Jun
Fundamentals o Procurement 10 - 14 Jun
Public Debt Management: Priorities & Strategies 17 - 28 JunRisk Management in Banks & Financial Crime Prevention 17 - 28 Jun
Management Development or Senior Executives 24 Jun - 5 Jul
JuLy daTePowerul Communication: Skills & Approaches 1 - 5 Jul
Financial Management o Development Projects 1 - 12 Jul
Health Supply Chain Management 15 - 19 Jul
Executive Leadership or Tax Authorities 15 - 19 Jul
Programme & Perormance Budgeting:Practical Implementation
15 - 26 Jul
Strategic Planning & the Balanced Scorecard 15 - 26 Jul
Health Supply Chain Management 22 - 26 Jul
IT Audit 22 Jul - 2 Aug
Strengthening ICT Capabilities:Meeting the Needs o the Business
29 Jul - 2 Aug
2013aT a GLance
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9www.crownagents.com/training
KEYCrown Agents Executive Academy
Human & Institutional Capacity Development
Governance & Risk Assurance
Business Perormance Optimisation
Procurement and Supply Chain Services
Public Financial Management
Banking, Finance, Pensions
New course or 2013*
Courses with qualications*
Several dates or locations*
auGuST daTeStrengthening ICT Capabilities:Providing Customer e-Services
5 - 9 Aug
Trade & Growth: Priorities & Strategies 5 - 9 Aug
Pensions: Policies & Issues 5 - 9 Aug
Integrity in Procurement: Skills & Solutions 5 - 16 Aug
Consulting, Interviewing Skills & Report Writing or Auditors 12 - 16 Aug
Procurement Planning, Designing & Evaluating Tenders 12 - 16 Aug
Financial Instruments & Capital Market Growth 12 - 23 Aug
Improving Customer Service in Banks 19 - 21 Aug
Understanding the Organisation & OptimisingBusiness Processes
19 - 23 Aug
Monitoring & Evaluation : Priorities & Strategies 19 - 23 Aug
Managing Contracts and Monitoring & EvaluatingProcurement Perormance
19 - 23 Aug
SepTember daTeProcurement o Consultancy Services 2 - 6 Sep
Eective Management Skills 2 - 13 Sep
Executive Academy: Module 2: Key Ski lls in Inuencing 9 - 13 Sep
Leadership & Governance o Programmes & Projects 16 - 20 Sep
HR Strategies & Practices: The Latest Thinking 16 - 27 Sep
e-Procurement: Strategies or Success 16 - 27 SepManaging Pensions Schemes in a Development Environment 16 - 27 Sep
Ofce Administration & Management: Achieving Efciency& Eectiveness
23 - 27 Sep
Inspirational Leadership & Successul Team Building 23 - 27 Sep
International Tax & Transer Pricing:Fundamentals & Implications
23 Sep - 4 Oct
Eective Internal Auditing or Banks 30 Sep - 4 Oct
International Trade Procedures: New Developments& Key Solutions
30 Sep - 4 Oct
ocTober daTeWomen in Management 7 - 11 Oct
Executive Academy: Module 1: Turning Vision into Strategies 7 - 11 Oct
Advanced Auditing Skills 7 - 18 Oct
Public-Private Partnerships: Practical Implementation 7 - 18 Oct
International Financial Reporting Standards 14 - 18 Oct
Workshop on Public-Private Partnerships:Funding Strategies & Attracting Private Investment
21 - 23 Oct
Executive Academy: Module 3: Leadership in Action 21 - 25 Oct
Managing Public Sector Investment Programmes& Capital Projects
21 - 25 Oct
Perormance Auditing & Value or Money 21 Oct - 1 Nov
Planning Procurement, Designing & Evaluating Tenders,& Managing Contracts
21 Oct - 1 Nov
Budget Execution through Strategic Financial Management 21 Oct - 1 Nov
noVember daTeExecutive Academy: Module 2: Key Skills in Inuencing 4 - 8 Nov
Project Evaluation & Impact Assessment: Tools & Techniques 4 - 8 Nov
Monitoring & Audit o Procurement Perormance 4 - 8 Nov
Inspirational Leadership & Successul Team Building 4 - 15 Nov
Developing Leaders to Manage Medical Stores 11 - 15 Nov
Benchmarking Organisational Integrity 11 - 15 NovPreventing Fraud & Forensic Audit 11 - 22 Nov
Integrating Public Financial Management Systems:Practical Implementation
11 - 22 Nov
Programme & Project Management: Practical Implementation 18 - 29 Nov
Eective Supply Chain Strategies or Executives 18 - 29 Nov
Executive Academy: Module 3: Leadership in Action 25 - 29 Nov
Tax Audit Skills 25 - 29 Nov
Programme & Perormance Budgeting: Key Issues & Insights 25 - 29 Nov
december daTeProcurement o Consultancy Services 2 - 6 Dec
Executive Academy: Module 4: Maximising Perormance 2 - 6 Dec
Management Development or Senior Executives 2 - 13 Dec
Delivering Successul Change Management 2 - 13 Dec
Mastering Budgeting & Accounting Skills 2 - 13 Dec
Risk Management & Debt Sustainability 2 - 13 Dec
Pensions: Policies & Issues 9 - 13 Dec
*Please note that these icons reerto the course inormation pages
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10 For urther inormation or to book your place please contact T: +44 (0) 20 8710 6770 or E: [email protected]
Do you want to aiise your own
organisational eectiveness, drive a
strong change agenda and develo
into a charisatic leader? I the
answer is yes, then the Crown Agents
Eecutive Acadey is or you.
The Crown Agents Executive Academy is a culmination o over 40 yearsexperience in executive education. Our trainers are leading experts in various
felds o management and will explore practical solutions with you regarding
your everyday challenges. The programme comprises our modules running
throughout the year across our continents; Europe, Arica, Asia and North
America. You have the option to complete these modules in dierent countries
with the opportunity to participate in cultural and educational visits in dierent
settings; a perect environment in which to challenge your assumptions,
examine your preconceived ideas and develop insights into your uture and
that o your organisation. Attendance o all the modules and the successulcompletion o an assignment at the end o the ourth module will lead to the
Institute o Leadership and Management (ILM) endorsed award.
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11www.crownagents.com/training
wHy cHooSecrown aGenTSexecuTiVe academy?
Leadership is not only about providing guidance rom the top. It is
about empowering individuals and teams to operate independently
yet with a shared purpose. It is about communicating a clear vision
and strategy, and ollowing up with the execution.
You will benet rom the use o modern technology and have your
own dedicated executive coach. You will also be invited to attend
a webinar with an expert guest speaker to learn about his/her
experiences in a specic area o leadership.
moduLeS of caexecuTiVe academy:
Cutting edge content, Executive Leadership:
Turning Vision into Strategies module 1
Key Skills in Inuencing module 2
Leadershi in Action module 3
maiising perorance module 4
iTS noT oVerafTer THe LeSSonS
An experienced executive coach will be available to assist with
assignments throughout and ater the programme ensuring that
your learning is embedded eectively into your workplace.
Our exclusive academy is priced upon application taking into
account your specic needs and whether you wish to proceed
with the ILM qualication. Please contact us to discuss this urther.
execuTiVeacadem
y
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12 All programmes can be tailored to your needs. Contact us T: +44 (0) 20 8710 6770 or E: [email protected]
c
c
execuTiVe academy moduLe 1: TurninG ViSion inTo STraTeGieS
Do you asire to lead your organisation to the net level? Do
you want to otivate and insire your tea to buy into your
vision o how to ove your organisation orward? I these
are the challenges you ace, then this odule is or you.
The essence o leadership is having a vision. It denes what you
want to achieve as a leader and directs your journey into theuture. It maniests into goals, actions and belies. It also inspires
the people around you to contribute towards achieving shared
common goals. In short, it is about creating a compelling picture
o a desirable but achievable uture or your organisation.
This module will provide you with valuable insights into the latest
leadership approaches and oers practical solutions or creating a
compelling vision and a strategic plan or your organisation to make
your dream a reality.
execuTiVe academy moduLe 2: Key SKiLLS in infLuencinG
Are you a leader who wishes to create lasting value and
wants successul relationshis at all levels to shae your
organisations uture? Do you want eole to join you on
your quest? I the answer is yes, then this odule is or you.
Leadership involves infuencing people to see and do things
dierently. Whether you are negotiating on an individual basis,
making a presentation to a group or contributing in meetings,
the ability to persuade others is crucial.
Module 2 concentrates on the powerul skills and psychological insights
o infuencing others. The ocus will be on working with peers and partners
to examine inter-unctional relationships as your organisation aces
increasing challenges to reduce budget provisions, drive cost eciency
and streamline your operation.
execuTiVe academy moduLe 3: LeaderSHip in acTion
Are you interested to learn about yoursel as a leader
entrusted to drive your organisations erorance? Do you
wish to drive a ersonal leadershi aniesto about what
you can oer to others, how your vision connects with your
colleagues and why they should ollow you? I the answer isyes, this odule will hel you drive your organisation orward.
To be an outstanding leader you need a deep understanding
o yoursel and the condence to make critical decisions. Great
leaders are able to cope with lies demands and pressures, and
to build and make use o rewarding relationships, while not shying
away rom tough decisions.
This module concentrates on an integrated organisational perspective
in which you and your peers analyse and seek solutions to the individual
leadership challenges you ace.
This module will demonstrate how the output o a blended learning
approach can be transerred to your proessional situation. Your executive
coach will help you to assess areas such as sel-regard, inter-personal
skills, stress management and handling personal change.
LOCATION DATES FEE
UK 25 FEB - 1 mAR
INDIA 3 - 7 JUN
USA 7 - 11 OCT
pRICE ON
AppLICATION
LOCATION DATES FEE
UK 4 - 8 mAR
SOUTH AFRICA 9 - 13 SEp
KENYA 4 - 8 NOV
pRICE ON
AppLICATION
LOCATION DATES FEE
UK 11 - 15 mAR
mALAYSIA 21 - 25 OCT
ZAmBIA 25 - 29 NOV
pRICE ON
AppLICATION
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13www.crownagents.com/training
execuTiVeac
ademy
I enjoyed y tie on the Eecutive Leadershi rograeat Crown Agents. It was insightul, thought rovoking and I
had the oortunity to reect on y aroach to strategy and
erorance anageent. I also cherished sharing eeriences
with colleagues on the rograe ro around the world.
I would recoend you consider the rograe i you want
to irove on your eectiveness as a leader.
webSTer KaunGa
S Ts mg,
ntl bk ml
Executive Leadership: Delivering Results through Strategic
Perormance Management, October 2012
execuTiVe academy moduLe 4: maximiSinG performance
Do you want to understand the key drivers and otivators
that ake eole go the etra ile? Are you resonsible
or creating the conditions and environent or sustainable
high erorance in your organisation? I the answer is yes,
this odule will equi you with a owerul skill set to eet
and eceed challenges.
Leadership impacts on the climate in organisations which in turn
can determine how well people perorm. As a leader, you create
the environment in which people can excel. This stimulating
and inspirational module takes an unusual angle in examining
organisational success actors.
Using experiences rom Crown Agents project work in ragile states and
the highly successul London Olympic Games o 2012, this module will
challenge your pre-conceived ideas on motivation and perormance.
It uses examples o endeavour, courage and determination that led
to signicant success. Learn the lessons that can be the catalyst or
organisation improvement.
LOCATION DATES FEE
UK 18 - 22 mAR
DUBAI 2 - 6 DEC
pRICE ON
AppLICATION
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14 For urther inormation or to book your place please contact T: +44 (0) 20 8710 6770 or E: [email protected]
All organisations, irresective o size, have soething
in coon. To be successul they all require strong
leadershi and anageent, eective huan resourceanageent, robust business rocesses and good
roject anageent. Our course content resonds to
the increasing ressures or organisations to eror,
equiing organisations and individuals with the skills
to adat and ebrace change eectively and ensuring
organisational success.
Crown Agents courses are designed by proven practitioners.
Our case studies and simulation exercises cover a wide range
o sectors to enhance cross learning o experiences. Whats more,
participants come rom a diverse range o proessions, sectors
and nationalities giving a richer depth o learning.
Whether you work or a government ministry or department, public
enterprise, non-governmental organisation, private sector business,
academic institution or any other entity, our courses are highly
relevant or your needs.
Human & inSTiTuTionaLcapaciTy deVeLopmenT(Hicd)
Courses in our HICD category ocus on the everyday people skills
that you need. Our course oering includes managing organisational
resources, leadership, eective communication, customer service
and project management.
enHancinGindiViduaL &orGaniSaTionaLeffecTiVeneSS
GoVernance, audiT& riSK aSSurance
Good governance and compliance are the cornerstones o all
well-managed organisations. Maintaining a high level o institutional
integrity is necessary to increase accountability and prevent unethical
practices that undermine trust and condence. Crown Agents has
experience in delivering well governed projects around the world.
We draw on this experience and latest thinking to deliver courses in
corporate governance, risk assurance, audit, raud prevention andorensic investigation.
buSineSS performanceopTimiSaTion
Optimising business processes is a critical actor in the delivery
o organisational objectives. Focusing on continuous improvement
increases organisational eciency and eectiveness, reduces cost
and improves the quality o individual and organisational output.
Crown Agents courses in this area include; business process
optimisation, change management, strengthening ICT capabilities,
strategic planning, balanced scorecard and monitoring
and evaluation.
Secialist
Skills
Tailored
or You
more eibility,
greater beneft
Eectiveness
Skills
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15www.crownagents.com/training
Our etensive eerience o heling
organisations all over the world buildcaacity allows us to oer deliverable,
achievable and owerul lasting solutions
to our clients challenges and hel the
deliver tangible results.
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16 All programmes can be tailored to your needs. Contact us T: +44 (0) 20 8710 6770 or E: [email protected]
&
S
o
c
c
o
Hr STraTeGieS & pracTiceS: THe LaTeST THinKinG
Strategic Huan Resource manageent (HRm) is
constantly evolving. This course provides participants with
the latest thinking on HR strategy and shares practical techniques
to help create a robust and tailored approach to your people
challenges.
Using Crown Agents worldwide experience in capacity buildingand people development, this course gives participants valuable
and practical tools and techniques to re-invigorate and maximise
individual potential and perormance.
WHO WILL BENEFIT?
HR, training and general managers who wish to learn the very latest
HR techniques and need to promote and deliver the organisations
goals through people management.
HOW YOU WILL BENEFIT YOU WILL BE ABLE TO:
create and deliver a pro-active HRM strategic plan
become a strategic business partner to the organisation
update your knowledge and deliver specic strategies on
recruitment, retention and succession planning
use the latest tools and techniques on perormance management
understand eective employee relations and reward management
strategies
appreciate and deliver accelerated learning based training
opportunities and plans
powerfuL STraTeGieS for Human capiTaL manaGemenT
princially created or HR roessionals, this rograe
concentrates on how you can increase the roductivity o
your eole through easureents, analysis and evaluation.
Human Capital Management (HCM) is an essential part o the
strategy-making process and helps managers make the link
between an organisations overall strategy and its people strategies.
This course covers the application and strategic alignment with
the business, with the ocus being on the practical steps to
implementation.
WHO WILL BENEFIT?
HR executives and managers required to provide evidence o
value-or-money and return on investment on their services.
HOW YOU WILL BENEFIT YOU WILL BE ABLE TO:
identiy and use the steps to the successul implementation o HCM
improve your HR service by demonstrating that it produces results
or the organisation
use proven templates to produce valuable management inormation
data in support o organisation strategies
produce improved results-driven HR strategies
effecTiVe manaGemenT SKiLLS (iLm cerTificaTe)
This internationally accredited course delivers a
anageent caability ackage or everyone who is
resonsible or eole anageent and erorance.
This course ocuses on a nuber o essential tools and
techniques to aiise anagerial eectiveness.
This programme is accredited by the Institute o Leadership and
Management (ILM) and participants who attend this course and
complete a minimum o three assignments to the required standard
will receive the ILM award in rst line management.
WHO WILL BENEFIT?
All newly appointed managers, experienced managers seeking to
reresh their skills and knowledge and individuals with managerial
aspirations.
HOW YOU WILL BENEFIT YOU WILL BE ABLE TO:
assess and adapt your management style to improve your
own and your teams perormance
delegate eectively
develop innovative thinking
apply problem-solving models and decision making process
to deliver outcome-ocused solutions
explore and understand the impact o eective communication
identiy key elements o building successul teams
LOCATION DATES FEE
UK 15 - 26 ApR 3,750
ETHIOpIA 16 - 27 SEp 3,750
LOCATION DATES FEE
UK 4 - 15 mAR 3,950
mALAYSIA 2 - 13 SEp 3,950
LOCATION DATES FEE
UK 29 ApR - 1 mAY 1,300
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17www.crownagents.com/training
Human&inST
iTuTionaLcapaciTydeVeLopmenT
manaGemenT deVeLopmenT for Senior execuTiVeS
The deands on senior eecutives and anagers continue
to evolve ro anaging fnancial resources and technical
delivery to one that deands high-level erorance
anageent and the acilitation o change. This course is
designed or procient managers to maximise their organisational
assets - people, processes, systems, environment and nancial
resources. It gives participants the opportunity to explore key
areas o perormance management, succession planning and
organisational development.
WHO WILL BENEFIT?
Senior managers and executives, HR and organisational
development specialists.
HOW YOU WILL BENEFIT YOU WILL BE ABLE TO:
analyse employee perormance and their contribution
to achieving organisational objectives
implement clear standards o perormance management
to lead continuous organisational improvement
create and motivate high perormance teams
compare and evaluate techniques or identiying, managing
and developing talent
understand and manage the impact o change
use powerul infuencing skills to persuade decision-makers
women in manaGemenT
Woen can ace articular challenges to rogress their
roessional careers in leadershi or anageent roles.
putting in lace a suortive environent hels woen
increase their contribution and articiation in anageent
which in turn aiises their true otential.
This innovative and solution-ocused programme will explore
this unique gender contribution using Crown Agents own global
experience in career development and organisation eectiveness.
It concentrates on building condence, developing personal
credibility and enhancing management credentials and resilience.
WHO WILL BENEFIT?
Women who wish to ull management career aspirations as well
as those involved in making a lasting contribution to organisational
eectiveness and growth.
HOW YOU WILL BENEFIT YOU WILL BE ABLE TO:
develop a personal style in line with emerging thinking on breaking
down the barriers aced by women
deliver leadership beyond authority and become an inspirational
role model
use action learning amongst other development tools to promote
continuous learning or successul personal change
use tried and tested techniques to prepare or and conduct
dicult conversations
raise your own sel-condence and build resilience when aced
with dicult strategic decisions develop high-impact strategies or coping with dicult
management issues
office adminiSTraTion & manaGemenT: acHieVinG efficiency & effecTiVeneSS
All organisations need efcient and eective adinistrative
suort and anageent. In order to deliver solution-ocused
services, any inistry, agency or cororation ust continually
seek to strealine systes and reduce bureaucracy. This
course provides participants with an analysis o current practices,
equips them with the skills and knowledge to undertake an
organisation-based administration review and identiy and
implement tangible and sustainable benets to oce perormance.
WHO WILL BENEFIT?
Senior and oce managers responsible or any aspect o
administration support and resource management keen to explore
continuous improvement o best practice tools and techniques.
HOW YOU WILL BENEFIT YOU WILL BE ABLE TO:
use proven techniques or positive interaction with others
identiy ways to secure perormance commitment rom the team
recognise personal time stealers and know how to manage them
manage and deal with confict
deal with varying reactions to change
LOCATION DATES FEE
UK 11 - 22 FEB 3,750
mALAYSIA 24 JUN - 5 JUL 3,750
USA 2 - 13 DEC 3,750
LOCATION DATES FEE
UK 11 - 15 FEB 1,950
USA 7 - 11 OCT 1,950
LOCATION DATES FEE
GHANA 23 - 27 SEp 1,950
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enHancinG indiViduaL performance
This rograe is intended or eecutives and senior
anagers to discover the latest techniques and aroaches
or iroving deartent, tea and individual erorance.
Capitalising on Crown Agents unique experience o working on
a vast number o projects in dierent countries, the programme
will concentrate on the specic challenges individuals ace inattempting to maximise perormance. The primary ocus o this
programme will be on the improvement o one-to-one discussions.
WHO WILL BENEFIT?
Any executives and senior managers with people management
responsibilities who are seeking to learn about new ideas and
practical solutions to manage, monitor and improve perormance.
HOW YOU WILL BENEFIT YOU WILL BE ABLE TO:
condently use a number o perormance management techniques
use Neuro Linguistic Programming approaches during
one-to-one discussions
strengthen your leadership capability
prepare or successul perormance review meetings
conduct solution-ocused reviews and implement a perormance
monitoring process
beinG an effecTiVe direcTor
Directors ace any ressures and challenges as they ulfl
their duties and legal resonsibilities.
This course will help participants improve their personal
eectiveness and that o the board on which they serve, whether
it is a public sector body, a company or a board o trustees. The
course will highlight the benets o good governance and provide
insights into the workings o an eective board and how directors
can bring real value in this highly important and demanding
position.
WHO WILL BENEFIT?
Directors, trustees and governors. The course will benet
experienced directors, newcomers to boards and also those
about to take up board positions.
HOW YOU WILL BENEFIT YOU WILL BE ABLE TO:
dene the legal duties o individual directors and identiy the essential
dierences between direction, management and ownership
describe board best practice and the processes that lead to
the ecient and eective operation o a board
appreciate and communicate the benets o good governance
or the long-term prosperity o your organisation
recognise the key competencies required by directors to carry
out their roles eectively
increase your contribution to your board and the overall
success o your organisation
LOCATION DATES FEE
UK 18 - 20 FEB 1,300
LOCATION DATES FEE
UK 15 - 19 ApR 1,950
LOCATION DATES FEE
UK 25 - 27 FEB 1,300
effecTiVe SucceSSion pLanninG
Eective succession lanning is an integral eleent toany organisational strategy. Leaders o organisations must
understand and promote the behaviours and values associated
with their uture growth plans and ensure that sta have the
capabilities and potential to become uture managers by ensuring
that employees are developed to take over roles that help drive the
organisation orward.
The programme will equip participants with the skills to identiy and
implement a workorce development strategy in their organisation.
WHO WILL BENEFIT?
Any executives and senior managers who want to improve their
expertise in identiying, nurturing and promoting talent in their
organisation.
HOW YOU WILL BENEFIT YOU WILL BE ABLE TO: produce a comprehensive plan o required human resources
capabilities and values or the uture growth o their organisation
identiy and analyse current levels o individual competence
identiy the key attributes o the next generation o leaders
implement a succession plan
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LOCATION DATES FEE
UK 18 - 20 mAR 1,300
LOCATION DATES FEE
ZAmBIA 11 - 15 NOV 1,950
LOCATION DATES FEE
UK 4 - 15 mAR 3,750
KENYA 23 - 27 SEp 1,950
USA 4 - 15 NOV 3,750
conducTinG difficuLT inTerViewS
Conducting internal investigations and interviews can
be stressul and tie consuing. Many managers nd
it challenging to be ully prepared and manage ace-to-ace
discussions, whilst dealing with emotions and trying to obtain
the actual acts.
This course concentrates on planning, structuring and interviewingtechniques or managers using innovative techniques and new
learning technologies such as digital recording o practice sessions
which are then played back to participants or eedback. The
course provides a step-by-step practical guide to conducting
eective interviews.
WHO WILL BENEFIT?
Managers and HR proessionals who are required to conduct
internal investigations and carry out interviews with employees.
HOW YOU WILL BENEFIT YOU WILL BE ABLE TO:
prepare and conduct interviews with the aid o templates
and a toolkit
use best practice guidelines in obtaining the acts
practise interview situations with the aid o IT and role play
learn how to produce concise reports and supporting documents
deVeLopinG LeaderS To manaGe medicaL SToreS
medical stores are critical to healthcare rovision, and
strong leadershi and governance are needed to build
confdence in their oerations. The course will develop
complete organisational and practical skills and techniques in
leadership, governance, human resource management and
nancial control o medical stores.
Using Crown Agents global experience o reorming and managing
medical stores, participants will be able to apply principles o
leadership, good governance and integrity to their organisations.
This will revitalise operations, meet desired service levels and
improve relationships with key stakeholders. This course will include
a visit to a unctioning medical store.
WHO WILL BENEFIT?
Top executives, directors, senior managers and board members
responsible or leading change in medical stores.
HOW YOU WILL BENEFIT YOU WILL BE ABLE TO:
understand and adopt appropriate leadership styles to engage
and motivate your team
implement good governance practices to develop organisational
integrity and build relationships with key stakeholders
identiy the tools and techniques needed to manage
perormance and change initiatives
understand the links between nance and strategy and
take these into account in organisational planning
inSpiraTionaL LeaderSHip & SucceSSfuL Team buiLdinG
To eet the challenges o todays deanding and
coetitive environent, anagers and leaders
ust re-evaluate and renew their leadershi and tea
building skills.
This programme provides participants with 21st century
leadership best practice. It gives participants the opportunity to
assess their preerred leadership style and provides key skills in
the eective delivery o day-to-day management o people and
department goals.
WHO WILL BENEFIT?
Industry leaders, decision-makers, senior and middle managers,and programme and project managers.
HOW YOU WILL BENEFIT YOU WILL BE ABLE TO:
use eective leadership skills to embed positive change in people,
teams and organisations
use problem-solving techniques to overcome organisational barriers
lead, innovate and re-energise teams
sell your own vision o success
improve your own perormance and that o your team
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effecTiVe financiaL manaGemenT SKiLLS
Finance lays a critical role in the control and onitoring
o an organisation and is an iortant tool or all anagers
to ake sound short and long-ter decisions.
This course examines the nancial techniques that can be used to
manage organisations more eectively and will enable participants
to contribute more eectively to the planning and budgetingprocess while at the same time becoming more eective managers.
WHO WILL BENEFIT?
Executives and managers at all levels who wish to improve their
knowledge o nance and strengthen their managerial skills.
HOW YOU WILL BENEFIT YOU WILL BE ABLE TO:
read, analyse and interpret nancial inormation more condently
assess the nancial implications o business decisions on a more
inormed basis
participate more eectively in the budget preparation
and management cycle
communicate more condently with senior management
and colleagues
proGramme & proJecT manaGemenT: Key iSSueS & inSiGHTS
There are a nuber o critical success actors that best
ractice suggests are needed to ensure rograe or
roject success. Equally there are a nuber o key issues
coonly resent in rograes or rojects that ultiately
do not deliver their anticiated outcoes.
This course provides key insights into project success and
a good understanding o important issues across the lie-cycle
o a project rom planning to implementation and monitoring
and evaluation. It explores topics such as stakeholder and risk
management, budgeting, scheduling, project governance and
control and reporting. It also highlights how critical sot skills
such as leadership are to success.
WHO WILL BENEFIT?
Anyone with an interest in why projects succeed or ail.
All management and sta involved at any stage o a programme
or project lie cycle, especially those directing, managing or
leading programmes or projects. Sta rom project planning units,
implementation units and monitoring and evaluation departments.
HOW YOU WILL BENEFIT YOU WILL BE ABLE TO:
understand the project lie cycle and what constitutes eective
project management
design smart project objectives and prepare a project plan
identiy and manage key stakeholders and risks
schedule project activities and resources and derive a project budget
appreciate approaches to monitoring and evaluation
proGramme & proJecT manaGemenT: pracTicaL impLemenTaTion
many rograes and rojects ail to deliver their intended
outcoes and objectives because the tea lacks a solid
oundation level o skills. This comprehensive course provides
a good grounding in programme and project management and an
appreciation o the key challenges aced whilst at the same time
teaching a range o essential and practical tools and skills.
It covers key areas such as planning, implementation and
monitoring and evaluation, and addresses topics such as
stakeholders, risk, quality, nancial and contract management,
activity scheduling, governance and project control and reporting.
It also demonstrates how sotware can support scheduling and
how sot management skills are critical to success.
WHO WILL BENEFIT?
All management and sta involved at any stage o a programme
or project lie cycle, especially those directing, managing or
leading programmes or projects. Sta rom project planning units,
implementation units and monitoring and evaluation departments.
HOW YOU WILL BENEFIT YOU WILL BE ABLE TO:
analyse problems and design programme and project objectives
prepare a logically sound programme/project plan
monitor and manage key stakeholders, risk, contracts and budgets
use MS Project to schedule activities and resources and
track progress
monitor, review, evaluate and report on perormance and results
enhance the perormance o programme/project teams
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UK 27 FEB - 1 mAR 1,300
LOCATION DATES FEE
mALAYSIA 22 - 26 ApR 1,950
LOCATION DATES FEE
UK 18 - 29 NOV 3,750
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financiaL manaGemenT of deVeLopmenT proJecTS
Sound fnancial anageent is critical to the success o
all tyes o develoent rojects and should take account
o roject systes and country systes or fnancial
anageent. This course gives an overview o the project lie
cycle and tools or assessing nancial management systems.
It covers budgeting, accounting policies, nancial management
stang considerations, procurement and contract management,
audit and internal controls.
It explores the nancial implications o risk mitigation strategies,
and nancial indicators and reporting or eective decision making.
Participants will assess the gaps and weaknesses in their own
nancial management systems or context and develop
an action plan to recommend improvements.
WHO WILL BENEFIT?
Project nance proessionals, nance directors and managers and
project systems planners and evaluators. It will be o particular
benet to those working on development projects, including
donor-unded work.
HOW YOU WILL BENEFIT YOU WILL BE ABLE TO:
adopt appropriate systems or managing projects and nances
assess weaknesses in their own nancial systems
understand how to tailor nancial plans and project nancialaccounts and reports
align nancial management o procurement in accordance
with international best practice
evaluate risks and establish an appropriate nancial control
environment
LeaderSHip & GoVernance of proGrammeS & proJecTS
Sound governance structures and the deonstration
o strong leadershi ro the outset ensure successul
coletion o ajor rojects.
This course addresses the two critical areas o governance and
leadership. It examines simple but eective rameworks and
best practice approaches applicable across multiple levels o a
programme and project. It looks at the behaviours o key people
throughout the lie o a project and builds the practical skills o
participants.
WHO WILL BENEFIT?
All sta involved in programmes or projects especially
programme/project boards, steering committees, sponsors,
directors, managers and team leaders. Sta rom programme/
project units planning; implementation; monitoring and evaluation.
Directors or heads o public ministries, departments or agencies, or
private sector organisations that implement programmes or projects.
HOW YOU WILL BENEFIT YOU WILL BE ABLE TO:
appreciate well-established governance rameworks and approaches
and adapt them to a particular programme or project context
use tools and check-lists to assess the level o programme
or project governance
describe key leadership rameworks, models and strategies and
understand dierent leadership types, styles and behaviours in a
programme or project context
assess your own personal leadership style and behaviours and
develop personal action plans to strengthen your leadership
proJecT eVaLuaTion & impacT aSSeSSmenT: TooLS & TecHniQueS
Governents and donors not only insist that rograes/rojects have clear deliverable outcoes they also eect
the to be evaluated and assessed or their easurable
iact. As part o a continuous learning cycle, assessments
help ensure uture programmes and projects are more eective
and ecient.
This course explores the numerous approaches to evaluate and
assess the impact o projects and considers when and where their
use is appropriate. It also demonstrates that evaluation is most
eective when planned at the outset. Practical sessions ensure
that participants have tangible skills in a range o quantitative and
qualitative methods and techniques as well as an appreciation o
how results can be used to learn rom past success and ailure.
WHO WILL BENEFIT?Programme and project evaluators, planners, designers and managers;
in particular sta rom monitoring and evaluation units and project
implementation units.
HOW YOU WILL BENEFIT YOU WILL BE ABLE TO:
appreciate the advantages and disadvantages o various
evaluation methods
select and use the most relevant evaluation techniques
or a particular programme or project
critically analyse the results o impact assessments and
recommend appropriate actions
use the results o monitoring and evaluation activities to
improve outcomes or uture projects and programmes
LOCATION DATES FEE
UK 1 - 12 JUL 3,750
LOCATION DATES FEE
UK 4 - 8 NOV 1,950
LOCATION DATES FEE
UK 20 - 24 mAY 1,950
DUBAI 16 - 20 SEp 1,950
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powerfuL communicaTion: SKiLLS & approacHeS
Communication is a undamental part o almost every
aspect o business. Eective communication is at the heart
o interpersonal skills and is essential in building an eective
and cohesive team which in turn can boost overall perormance.
This programme explores and provides vital practical skills or
executive and senior managers. Through the exploration ocharisma, presence and the psychology o personal mental
resilience, the course will provide a blue print or communication
and establish how positive outcomes can be delivered rom
dicult conversations.
WHO WILL BENEFIT?
Executives and senior members o organisations who wish to use
the latest communication skills techniques in achieving positive
outcomes when aced with dicult conversations or situations.
HOW YOU WILL BENEFIT YOU WILL BE ABLE TO:
use mental preparation to overcome negative eelings
create objectivity in the ace o strong negative emotions
use exercises applying Neuro Linguistic Programming principles
to establish a mind-set o reproducing excellence
eliminate bad habits and reintroduce excellence
have powerul, eective conversations
improVinG cuSTomer SerVice in banKS
Ecellent custoer service is not just about satisying
custoer needs but going the etra ile to eceed
eectations. In highly competitive markets such as banking,
ailure to provide service to a high standard can lead to reputational
damage and loss o business.
This course draws on Crown Agents experience in working
with banks around the world to help participants understand
the importance o customer care and enables them to improve
the quality o service that they provide through best practice
techniques. It makes extensive use o group activity to provide
insights into how banks can retain customers, build rapport and
win new business.
WHO WILL BENEFIT?
This course is designed or banking proessionals handling customer
relationships including branch managers, relationship managers,
marketing sta and bank product managers.
HOW YOU WILL BENEFIT YOU WILL BE ABLE TO:
develop protable relationships that drive value or both the
organisation and the customer
apply techniques to establish customer needs and surpass
their expectations
communicate successully with customers and create trust
through building strong relationships
handle dicult situations eectively and diplomatically
SucceSSfuL approacHeS To criSiS manaGemenT
Cororate calaities haen whether through fnancial
isaroriation, natural disaster, saety or serious securityissues. Many organisations have written crisis management
procedures but what happens in the event o a real crisis? What
happens i several crises occur at the same time? What happens
i no procedures are in place?
This programme encapsulates the work o Crown Agents in
developing countries providing clients with increased capabilities
in dealing with challenging situations. Participants will gain valuable
insights into identiying suitable training requirements, addressing
communication matters and learning about the role o public relations.
WHO WILL BENEFIT?
Senior executives and managers who have responsibilities or
departments or teams and play a key role in dealing with any crisis.
HOW YOU WILL BENEFIT YOU WILL BE ABLE TO:
identiy how to turn emergencies around use clear rationale or actions
identiy and analyse key processes and use crisis response techniques
use emergency team procedures
crat public relations statements and take communication actions
that re-assure internal and external stakeholders
LOCATION DATES FEE
UK 18 - 22 mAR 1,950
KENYA 1 - 5 JUL 1,950
LOCATION DATES FEE
ETHIOpIA 19 - 21 AUG 1,300
LOCATION DATES FEE
UK 18 - 20 mAR 1,300
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women in manaGemenT
Crown Agents delivered a series o eight one-week training
courses on Women in Management or a Central Bank in
West Arica. The aim o the programme was to empower
emale managers rom across the bank and develop their skills
as managers, thereby contributing to greater gender equality
within the bank. The courses equipped 200 managers with
the latest tools and techniques to maximise their potential as
exceptional managers and leaders.
execuTiVe LeaderSHip for cuSTomS
All organisations ust have eective anageent
caabilities to achieve their objectives. Having engaging
and inspiring leadership capabilities remains a key driver or
organisational success.
Crown Agents continues to work with customs institutions around
the world and has a unique insight into capacity development andwe also oer best practice in leadership skills.
This highly interactive programme will provide participants with
exposure to sel-discovery on their leadership style; strengthen their
individual capabilities whilst promoting new techniques in custom
administration. This course will cover the PICARD standards
relevant to those working in a customs environment.
WHO WILL BENEFIT?
Managers and senior sta in customs who wish to improve their leadership
expertise and implement reorms to modernise customs services.
HOW YOU WILL BENEFIT YOU WILL BE ABLE TO:
recognise the impact o your own leadership style
use leadership techniques to modernise customs administration strengthen people management skills to achieve results
promote integrity in customs services
develop strong learning points rom real lie case studies
and simulation exercises
network with other customs proessionals to discover
solutions to people ocused issues
execuTiVe LeaderSHip for Tax auTHoriTieS
All organisations ust have eective anageent
caabilities to achieve their objectives. Having engaging and
inspiring leadership capabilities remain some o the key drivers or
organisational success.
Crown Agents continues to work with tax institutions around the
world and has a unique insight into capacity development. We are
able to oer best practice in leadership skills.
This highly interactive programme will provide participants with
exposure to sel-discovery on their leadership style; strengthentheir individual capabilities whilst promoting new techniques in tax
administration.
WHO WILL BENEFIT?
Managers and senior sta in tax authorities who wish to improve
their leadership expertise and implement reorms to modernise
tax services.
HOW YOU WILL BENEFIT YOU WILL BE ABLE TO:
recognise the impact o your own leadership style
use leadership techniques to modernise tax administration
strengthen people management skills to achieve results
promote integrity in tax services
develop strong learning points rom real lie case studies
and simulation exercises
network with other tax proessionals to discover solutions
to people ocused issues
LOCATION DATES FEE
UK 13 - 17 mAY 1,950
LOCATION DATES FEE
UK 15 - 19 JUL 1,950
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Good governance and coliance are the
cornerstones o all well-anaged organisations.
maintaining a high level o institutional integrity
is necessary to increase accountability and
revent unethical ractices that underine trustand confdence. Crown Agents has eerience in
delivering well governed rojects around the world.
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GoVernance,
audiT&riSKaSSurance
riSK-baSed audiTinG
many organisations are oving towards a risk-based
aroach to audit, adoting internal audit standards and
best ractices as roulgated by the Institute o Internal
Auditors (IIA). As part o this process auditors are required to
provide objective and independent assurance to help improve
organisational eectiveness.
This course highlights the modern approach to audit and considers
the risk o loss to an organisation. It also develops auditors
expertise in modern internal audit practices and developments
and covers the processes and techniques required to conduct
proessional reviews o risk management. It also investigates the
reliability o control measures in a range o operational, strategic
and nancial systems.
WHO WILL BENEFIT?
Internal auditors, risk managers and compliance ocers.
HOW YOU WILL BENEFIT YOU WILL BE ABLE TO:
implement the principles and practices o risk-based auditing
ocus audit eorts on the key risks acing an organisation
apply proven techniques and knowledge to the audit o awide range o activities
implement plans to improve the internal audit unction and processes
iT audiT
As IT continually evolves, all internal auditors need to
understand the ilications o IT or their work and need
the ability to test the eectiveness o IT systes. This
intermediate level course is designed or non IT specialists to
develop an IT audit methodology; test the eectiveness o controls
over computer systems; assess how they can use computers in
their work.
It considers the security aspects applied to hardware, sotware and
the environment and gives practical guidance on how to plan and
carry out IT system audits. It looks at how to use IT packages to
interrogate and manage an organisations data and the practical
application o Microsot tools to aid the audit environment. It alsoincludes the principles or IT systems development and testing
these prior to implementation.
WHO WILL BENEFIT?
Internal auditors, audit managers, risk and IT specialists who need to
apply existing knowledge o audit principles in an IT-enabled environment.
HOW YOU WILL BENEFIT YOU WILL BE ABLE TO:
review and assess the organisation and management o IT acilities
identiy areas o risk in IT systems and inrastructures
perorm audits on systems under development
conduct IT security and controls reviews
develop an IT audit plan
LOCATION DATES FEE
UK 3 - 14 JUN 3,750
LOCATION DATES FEE
UK 22 JUL - 2 AUG 3,750
adVanced audiT SKiLLS
Internal and eternal audit contribute to the sooth running
and roer accountability o an organisation. Ever increasing
pressures are being placed on the skills and expertise o auditors
with growing demands or greater transparency, accountability and
compliance to standards.
This course will conrm best practice in risk-based auditing,
examine latest developments and their impact on auditors work,
and introduce advanced techniques enabling participants to
undertake eective audits o diverse activities.
WHO WILL BENEFIT?
Practising auditors and audit managers.
HOW YOU WILL BENEFIT YOU WILL BE ABLE TO:
improve governance, risk management and integrity in
your organisation
apply the principles o risk-based auditing to a wide range
o operations
plan and conduct audit assignments using the latest standards
and techniques
extend the boundaries o audit work and undertake specialist audits
introduce control sel-assessment and risk workshops
develop and enhance the audit unction, maximising its value
LOCATION DATES FEE
UK 7 - 18 OCT 3,750
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Internal audit lays a central role in roviding assurance to
senior anageent that risks are being anaged eectively
and controls are working. In the banking sector this poses
particular challenges or internal auditors because o the diverse
nature o banking activities and the complexity o the products.
This course examines methodologies that can be used to address
this diversity and also contribute to making business processes
more ecient. Participants will learn and develop key skills to
identiy critical risk elements and evaluate the banks internal control
system. They will also learn best practice methods or reporting and
managing such risks.
WHO WILL BENEFIT?
Internal auditors, risk managers, supervisors, accountants and
operations proessionals working in central banks, development
banks and commercial banks.
HOW YOU WILL BENEFIT YOU WILL BE ABLE TO:
design suitable audit programmes to take into account the varying
components o the banking industry
apply risk-based auditing using an integrated approach combining
IT, operational and nancial auditing approaches
implement a structured approach to audit risk evaluation to
ollow the risk models promoted within the Basel ramework
promote a risk-based audit methodology that ensures the
appropriate ocus on the areas o highest impact
assess credit risk portolios and market risk including the
internal use o stress testing
performance audiTinG & VaLue for money
many governents and organisations are aced with
budget constraints requiring that oney be sent as wisely
as ossible. Auditors play a crucial role in establishing whether
value or money (VFM) is being achieved and waste is minimised.
This course takes participants through planning, testing and
reporting on VFM assignments. This course provides the practical
tools to enable participants to conduct eective VFM audits
and reviews.
WHO WILL BENEFIT?
Internal and external auditors and anyone responsible or achieving
VFM and conducting reviews o the economy, eciency and
eectiveness o operations.
HOW YOU WILL BENEFIT YOU WILL BE ABLE TO:
develop objectives and scope o VFM reviews to maximise
audits value
prepare an audit strategy or introducing and perorming VFM work
apply various approaches to conducting VFM audits, rom system
reviews to detailed studies
plan and conduct specic assignments using the latest standards
and techniques
write meaningul reports on the results o VFM audits
LOCATION DATES FEE
SOUTH AFRICA 30 SEp - 4 OCT 1,950
LOCATION DATES FEE
UK 21 OCT - 1 NOV 3,750
conSuLTinG, inTerViewinG SKiLLS & reporT wriTinG for audiTorS
modern internal audit deartents are eected to
oer consultancy services to evaluate and irove the
eectiveness o risk anageent, control and governance
rocesses. In order to do this, auditors need excellent
communication and consultative skills to obtain evidence, write
reports and infuence the required change.
The course helps develop each participants skills in areas such
as: interviewing, managing expectations, dealing with disparities
and producing structured well-inormed reports with appropriate
recommendations.
WHO WILL BENEFIT?
All internal audit sta who wish to improve their skill set.
HOW YOU WILL BENEFIT YOU WILL BE ABLE TO:
make recommendations or improvements to processes
infuence and engage with a variety o stakeholders to
achieve positive results produce structured audit reports
negotiate successul outcomes rom challenging situations
provide added value and enhance the reputation o the
internal audit unction
LOCATION DATES FEE
UK 12 - 16 AUG 1,950
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GoVernance,
audiT&riSKaSSurance
preVenTinG fraud & forenSic audiT
Fraud continues to be an escalating and worldwide roble
which is unrestricted by borders. Robust prevention systems
are essential to protect organisations against nancial loss and
indirect damage caused by raud and other economic crimes.
This course addresses how and why raud is committed, examines
appropriate control rameworks and explores the consulting,assurance and oversight roles played by auditors in relation to
raud. It also considers audit methodologies to increase detection
and looks at techniques to investigate suspected raudulent activity.
WHO WILL BENEFIT?
Internal auditors, senior managers, in-house legal teams
and risk managers.
HOW YOU WILL BENEFIT YOU WILL BE ABLE TO:
dene auditors responsibilities in relation to raud
design and implement a raud prevention programme
identiy and mitigate the types o raud common to particular
business areas
investigate suspected rauds using a range o proven techniques
provide evidence to appropriate authorities and assist in
asset recovery
bencHmarKinG orGaniSaTionaL inTeGriTy
The introduction o anti-corrution legislation ollowing the
United Nations Convention Against Corrution (UNCAC)
has ket good governance and aintaining trust and
integrity high on the international agenda. This course
provides participants with the skills required to build an ethos o
high standards in their organisation and promote a compelling case
or integrity in service delivery. It will provide practical measures to
develop organisational integrity, increase transparency, engage with
the community and oster public trust.
WHO WILL BENEFIT?
Managers and senior executives who need to develop
organisational integrity, anti-corruption advisers and commissions,parliamentarians and policymakers, sta o law enorcement
agencies and regulatory institutions.
HOW YOU WILL BENEFIT YOU WILL BE ABLE TO:
develop and implement an anti-corruption strategy or
your organisation
implement key aspects o the UNCAC and related
international practices
identiy existing corruption and implement eective
elimination measures
establish and implement methods to prevent corruption
develop and implement an anti-corruption strategy suited
to your organisation
corporaTe GoVernance & riSK aSSurance
The growing awareness that organisations should not only
ocus on delivering their goals but also ocus on integrity
has oved cororate governance towards the to o the
agenda or both internal and eternal stakeholders. Good
governance enhances the reputation o an organisation and
creates a climate o trust with stakeholders. It also supports
eective decision making based on a clearly dened accountability
ramework and robust risk and management inormation systems.
This course examines the components o a t-or-purpose
governance ramework and how this helps mitigate risk and add
value to an organisation. It also addresses corporate governance
developments in the public sector and how these can lead to
improvements in service delivery.
WHO WILL BENEFIT?
Directors and senior management, internal auditors and sta rom
other assurance unctions, audit committee members.
HOW YOU WILL BENEFIT YOU WILL BE ABLE TO:
describe the key components o a robust corporate
governance ramework
identiy board best practice and the processes that lead
to the ecient and eective operation o a board
identiy the key roles and responsibilities in establishing
an appropriate risk assurance ramework
appreciate and communicate the benets o good governance
or the long-term prosperity o your organisation
LOCATION DATES FEE
UK 21 - 25 JAN 1,950
LOCATION DATES FEE
UK 14 - 18 JAN 1,950
UK 11 - 15 NOV 1,950
LOCATION DATES FEE
UK 11 - 22 NOV 3,750
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28 All programmes can be tailored to your needs. Contact us T: +44 (0) 20 8710 6770 or E: [email protected]
Working in very dierent arkets Crown Agents
has the eerience o artnering with clients to
refne and rethink business rocesses to ensure
best use o eisting resources.
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buSineSSper
formanceopTimiSaTion
underSTandinG THe orGaniSaTion & opTimiSinG buSineSS proceSSeS
Business rocesses are critical to the achieveent o
organisational goals and creation o custoer value.
Business process management (BPM) or re-engineering is a
leading best practice approach to the systematic improvement in
processes or transorming the organisation in pursuit o operational
and service delivery excellence.
This course ocuses on how to optimise business processes
to achieve organisational success. It examines the use o IT to
recongure the business and it tackles the common issues in
process improvement programmes such as introducing new
sotware, technologies and organisational restructuring.
WHO WILL BENEFIT?
Leaders, directors and senior managers who need a sound
understanding o how to optimise output through business process
improvements. Also proessionals such as: business change
managers, champions and consultants; business process
managers and specialists; business partners rom support departments
such as HR, ICT, Finance and Administration.
HOW YOU WILL BENEFIT YOU WILL BE ABLE TO:
understand and identiy core organisational business processes
visually model and document business processes whilst applying
best practices analyse existing processes and recognise when to red fag
them or automation
understand the benets o the range o tools and techniques
available to assist organisational transormation, and know
when and how to apply them
deLiVerinG SucceSSfuL cHanGe manaGemenT
Organisational change is inevitable in todays oerating
environents. Ensuring change is managed, monitored and
delivered successully is essential.
This course is designed to help identiy and develop the skills
required to deliver successul change.
It covers areas including policy, strategy and communication. It also
provides participants with the skills to manage people, processes
and systems, to deliver sustainable organisational improvement
and overcome resistance to change.
WHO WILL BENEFIT?
Senior executives and managers responsible or leading or managing
change or anyone involved in any kind o reorm programme.
HOW YOU WILL BENEFIT YOU WILL BE ABLE TO:
learn the psychology o change and understand peoples
behaviour in order to eect change successully
identiy key stakeholders, change champions and change
agents who can create a sustainable culture or change to
overcome resistance
design and implement a change programme communication strategy
use a range o techniques to improve your leadership skills during
times o change
STraTeGic pLanninG & THe baLanced Scorecard
Highly develoed strategic coetence and fnancial
literacy skills are critical or decision akers to resond
to change eectively and deliver strong erorance.
This programme oers a practical approach or creating tomorrows
organisations. It examines all the stages o the strategy execution
process rom clariying the vision to developing and executing
the plan. It will demonstrate how the balanced scorecard can be
used to align an organisations activities to its vision and strategy,
improve communication and monitor perormance against
strategic goals.
WHO WILL BENEFIT?
Senior and middle managers who wish to strengthen their
understanding o the strategic decision-making process.
HOW YOU WILL BENEFIT YOU WILL BE ABLE TO:
apply the key elements o strategic analysis and strategic
management
increase your contribution to your organisations strategic planning
use the balance scorecard to align the organisations strategy
lead and manage the process o strategic change more eectively
manage barriers to change through eective leadership
participate in the development and production o business and
nancial inormation eectively
LOCATION DATES FEE
UK 19 - 23 AUG 1,950
LOCATION DATES FEE
UK 15 - 26 JUL 3,750
LOCATION DATES FEE
DUBAI 22 ApR - 3 mAY 3,750
UK 2 - 13 DEC 3,750
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30 For urther inormation or to book your place please contact T: +44 (0) 20 8710 6770 or E: [email protected]
S
SS
o
c
o
S
o
moniTorinG & eVaLuaTion: prioriTieS & STraTeGieS
Driven by various international actors including the need to
achieve sustainable growth, liit the iact o crises and
achieve millenniu Develoent Goals, any governents
are ileenting etensive ublic reor regies.
Implementation o various initiatives has created an increasing need
or ecient allocation o scarce resources with greater transparency
and accountability. Monitoring and evaluation (M&E) techniques
provide the ideal approach to responding to these needs. They
provide a new set o tools, complementary to traditional results
measurement systems, which are increasingly being adopted by
many countries at national and institutional level.
This course explores the M&E landscape, drawing on international
best practice and country and institutional context through case
studies and practical work.
WHO WILL BENEFIT?
Senior public sector or civil society managers and directors
responsible or or contemplating setting o M&E departments
at national or institutional level; directors and managers opublic sector programmes and projects; practitioners and those
responsible or monitoring and evaluation.
HOW YOU WILL BENEFIT YOU WILL BE ABLE TO:
establish and maintain M&E organisations or departments,
including issues related to personnel roles, recruitment,
capacity building and remuneration
know where and how M&E ts within the organisational or national
ramework and the strategies required or its successul integration
design and build monitoring systems incorporating routine and
ad-hoc data collection and reporting techniques
set objectives and design perormance indicators and apply
M&E techniques to the measurement o intangible outcomes
design and implement a computerised M&E database inormation
system, understanding its likely data sources and key systems
integration issues
STrenGTHeninG icT capabiLiTieS: meeTinG THe needS of THe buSineSS
Strategically lanned and well ileented Inoration
and Counication Technology (ICT) can deliver substantialoerational efciencies, iroved counication and
anageent inoration, greater transarency and
overall institutional eectiveness.
This course looks at ICT strategy development and alignment
with institutional policy, goals and objectives and covers topics
such as ICT change, projects, stakeholder engagement and
communication, IT project management and controls (issue, risk
and change control), quality assurance, contract management,
business continuity, ICT security and technology choices.
WHO WILL BENEFIT?
Senior executives and managers rom technical and support
departments (HR, Procurement and Finance), Chie Inormation
Ocers, IT directors and managers, IT project managers, business
managers and ocers responsible or leading or sponsoring ICT
change, transormation, modernisation and reorm initiatives.
HOW YOU WILL BENEFIT YOU WILL BE ABLE TO:
know where you t in during any IT and business alignment process appreciate the wider impact o technology investments and how to
pro-actively manage the delivery o benets
assess business and project challenges and risks and understand
what is achievable within timerames and budgets
appreciate how major ICT projects should be governed and why
it is important to ensure the ull participation o all stakeholders
develop ICT strategy and implementation plans
LOCATION DATES FEE
UK 29 JUL - 2 AUG 1,950
LOCATION DATES FEE
UK 19 - 23 AUG 1,950
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buSineSSper
formanceopTimiSaTion
All courses in Business Perormance Optimisation can be
tailored to meet the needs o your organisation. A sample
o subjects available as custom designed projects in this
area include;
Business Process Re-engineering
Managing ICT Projects
Change Management
Some o the tailored training Crown Agents has
conducted in this area includes;
Customised training in IT Change and Project
Management or a National Insurance Agency
in West Arica
Change Management or a large
Customs Department
Please contact us to discuss your specic requirements
TaiLored TraininG
STrenGTHeninG icT capabiLiTieS: proVidinG cuSTomer e-SerViceS
more and ore ublic sector organisations are looking
to adot or irove their rovision o custoer services
by harnessing technology in order to deliver robust and
innovative e-Services. This side to e-Government is increasingly
recognised as having real impact in delivering value to the
organisations users, suppliers, partners and also the public at large.
In addition to more eective services, other benets include
positive impact on organisational reputation and operational
savings through improved productivity and process and system
eciencies. This course is essential to those who need to improve
or drive through e-Services initiatives to better meet the needs o
their customers. It teaches non-technical sta to understand this
landscape and how to implement e-Services programmes and the
undamentals o choosing technologies.
WHO WILL BENEFIT?
All senior managers, directors and heads rom any public sector
ministry, department, agency or organisation at central and local
government level. Managers responsible or service delivery andspecialist units supporting service delivery across the public sector
as well as sta involved in current or planned e-Services projects.
HOW YOU WILL BENEFIT YOU WILL BE ABLE TO:
appreciate the added value o e-Services in the context o
modern and excellent customer services provision in the public
sector context
make signicant contributions to policy dialogue and planned
initiatives aimed at providing or improving the delivery o
customer e-Services
appreciate key technical solution design considerations and
technology platorms, choices and IT procurement options
that typically underpin or support a customer e-Service
crat a sound business case or a customer e-Service and
understand the change and project management approaches
typically needed to implement a key organisational initiative
plan or the organisational, operational, maintenance and
support requirements o a customer e-Service and the expected
perormance levels
make mitigation plans in case an e-Service becomes unavailable
LOCATION DATES FEE
UK 5 - 9 AUG 1,950
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32 All programmes can be tailored to your needs. Contact us T: +44 (0) 20 8710 6770 or E: [email protected]
SpeciaLiSTSKiLLS
Secialist
Skills
Tailored
or You
more eibility,
greater beneft
Eectiveness
Skills
Every day, Crown Agents uses its eertise
in suly chain anageent, ublic fnancial
anageent, banking and investentanageent in client rojects around the world.
We draw uon this eerience to rovide
our clients with unique training and caacity
develoent with the ehasis on alication
o knowledge and ractical solutions rather
than just theories. We are able to use our own
in-house eerts to deliver our courses, bringing
in eternal consultants and guest seakers to
coleent your learning.
procuremenT &SuppLy cHain SerViceSOn a daily basis we work as procurement agents, provide advisory
support, work on procurement reorm projects, arrange inspections
and logistics and impart our knowledge on capacity development
initiatives around the world or clients such as DFID, JICA and various
private and public sector organisations.
pubLic financiaLmanaGemenTIn partnership with governments, donors and public entities, we
work on projects to modernise revenue and customs administrations
including providing technology solutions. We also specialise in budgetormulation and execution, debt and cash management, public
nance assessments and overall governance o public sector reorm.
banKinG, finance& penSionSThrough our Financial Services division, we provide investment
management, banking and international pensions payment service.
Our portolio o clients includes commercial