HACR HACR

Annual SymposiumAnnual Symposium

April 23, 2013April 23, 2013

Emotional Intelligence and Diversity InstituteEmotional Intelligence and Diversity Institute

Jorge Cherbosque Ph.D.Jorge Cherbosque Ph.D.

4 Basic Needs To Create 4 Basic Needs To Create Extraordinary RelationshipsExtraordinary Relationships

• Do You Get me? Do you really know who I am?• Do you Value me? Do you show it the way I need

it?• Do I feel safe to bring my whole self to work?• Are you there for me? Are you covering my back?

EMOTIONAL INTELLIGENCE IN A DIVERSE WORLD

“Emotional leadership is the spark that ignites a company’s performance, creating a bonfire of success or a landscape of ashes.”

• Daniel Goleman, Richard Boyatzis, and Annie McKee, “Primal leadership: The hidden driver of great performance,” (HBR, December 2001).

THE LEADERSHIP CHALLENGE

The Leadership ChallengeA. CHALLENGE THE PROCESS1. Search for opportunities2. Experiment and take risks

B. INSIPIRING A SHARED VISION1. Envision the future2. Enlist others

C. ENABLING OTHERS TO ACT1. Foster collaboration2. Strengthen others

D. MODELING THE WAY1. Set the example2. Plan small wins

E. ENCOURAGING THE HEART1. Recognize individual contribution2. Celebrate accomplishments

“Leadership is an attitude; it is not about a position.”

-Jim Kouse & Barry Posner

04/12/23 5

EMOTIONAL INTELLIGENCE AND EMOTIONAL INTELLIGENCE AND DIVERSITYDIVERSITY

AFFIRMATIVE INTROSPECTION• Knowing what

makes me tick

• Being comfortable in my own skin

• Being in tune with my own biases and hot buttons

SELF-GOVERNANCE

Making ambiguity an ally

Being my own change master

Getting in charge of self-talk

INTERCULTURAL LITERACY• Understanding the

cultural “whys” behind behavior

• Transcending my own perspective (empathy)

• Seeing the benefits and limitations of all norms

SOCIAL ARCHITECTING Serving as a cultural

interpreter

Communicating effectively and resolving conflicts in diverse settings

Structuring synergistic and compelling environments

EID ASSESSING YOUR TEAM

BRING YOUR WHOLE SELF TO THE TEAM

INCLUSION IN OUR STAFF MEETINGS

YOUR TEAM CULTURAL PROFILE

WORK FOR THE LOVE OF IT!

DESIRED DESIRED WORK WORK

ENVIRONMENT ENVIRONMENT

DESIRED DESIRED WORK WORK

ENVIRONMENT ENVIRONMENT