2012 u.s. pharmacy staff compensation survey...abridged sample 2012 u.s. pharmacy staff compensation...

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Abridged Sample Gallagher Surveys • Two Liberty Square • Boston, MA 02109 617-227-1642 www.gallaghersurveys.com 2012 U.S. Pharmacy Staff Compensation Survey Effective Date: January 1, 2012 Published: May 2012

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Page 1: 2012 U.S. Pharmacy Staff Compensation Survey...Abridged Sample 2012 U.S. Pharmacy Staff Compensation Survey Compensation Consulting & Surveys At Gallagher Surveys, we recognize that

Abridged Sample

Gallagher Surveys • Two Liberty Square • Boston, MA 02109617-227-1642

www.gallaghersurveys.com

2012U.S. Pharmacy Staff

Compensation Survey

Effective Date: January 1, 2012

Published: May 2012

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2012 U.S. Pharmacy Staff Compensation Survey

Confidentiality Guarantee

Gallagher Surveys ensures that all organization-specific data collected from survey participants remains strictly confidential. Individual organization namesappear in the participant lists but no correlation to their data will be provided. This is also the case when organizational data is used in other custom survey reports.

Copyright Statement

The design and content of this survey report are the property of Gallagher Surveys and its affiliates and are protected under copyright laws. Survey information shall not be communicated to any other organizations, media or individuals not directly employed by the organization or affiliate organization. Any reproduction of the information requires express written authorization from Gallagher Surveys.

© 2012 U.S. Pharmacy Staff Compensation Survey

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2012 U.S. Pharmacy Staff Compensation Survey

Compensation Consulting & Surveys

At Gallagher Surveys, we recognize that your organization's compensation strategy must align with your unique business priorities. Our consultants' broad range of experience and know-how, backed by our proprietary research, allows us to develop creative compensation solutions that best link pay strategy to business objectives. Our goal is to enable clients to manage talent and improve results by attracting, motivating and retaining qualified employees. Serving over 1600 organizations throughout the United States, our consultants focus on building relationships and helping clients meet immediate and long-range business needs. We provide competitive market analysis, program design and implementation through a complete menu of compensation and market research services. Compensation consulting services include:

Compensation Consulting Services

• Development of compensation strategy and philosophy• Executive and Board of Directors compensation• Annual and long-term incentive plan design• Base pay program design and implementation• Market pricing and point factor job evaluation• Compensation programs compliance• Compensation programs for employee owned (ESOP) entities• Sales compensation• Compensation program outsourcing

For more information, please call our compensation and surveys department at 617-227-1642 or email at [email protected].

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2012 U.S. Pharmacy Staff Compensation Survey

Table of Contents Page Introduction ............................................................................. 1 Effective Date ................................................................. 1 Survey Methodology ...................................................... 1 Survey Overview ............................................................ 1 Survey Definitions ................................................................... 2 Survey Calculations and Interpretations ............................. 5 Organizational Data ............................................................... 6 Revenue ........................................................................... 6 Type of Industry .............................................................. 6 Number of Full-time (FTE) Employees in US ............... 7 Number of Full-time (FTE) Employees in Pharmacy Operation ................................................ 7 General Policy Data ................................................................ 8 Pay Increases .................................................................. 8 Salary Structure Adjustments ....................................... 12 Special Salary Actions ................................................... 15 Additional Compensation (Overtime) Payments For Exempt Employees ............................................ 17 On-Call Pay ...................................................................... 18

Page Call-Back Pay ......................................................................... 20 Shift Differentials ................................................................... 22 Annual Bonus/Short-term Incentive Plan (other than sales or spot plans)..................................... 25 Long-term Incentive (LTI)...................................................... 28 Sign-On Bonuses ................................................................... 29 Turnover….. ............................................................................ 30 Pharmacy License ................................................................. 31 FLSA Status ........................................................................... 32

Union Status ........................................................................... 33

Job Index ................................................................................. 34 Job Descriptions and Detail Data ......................................... 35

Participant List ....................................................................... 151

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2012 U.S. Pharmacy Staff Compensation Survey

Introduction

Gallagher Surveys is pleased to present the eighth annual U.S. Pharmacy Staff Compensation Survey. We appreciate all participants' cooperation and time.

Any questions related to this report should be directed to:

Gallagher SurveysTwo Liberty SquareBoston, MA 02109Ph: 617-227-1642Email: [email protected]

Effective Date

The effective date of the data in this survey is January 1, 2012.

Survey Methodology

Survey participants submitted data online through Gallagher's secure website. All forms/spreadsheets were reviewed for completeness and reasonableness of the data prior to data analysis. Phone calls and/or emails were made to verify reporting.

The objective of the review process is to ensure that reported rates reflect the actual pay practices of each participant. Decisions regarding inclusion or deletion of data are based on discussions with participants and the underlying causes for unusual data. Testing of data is done with a combination ofcomputer applications, designed to spot unusual data, and careful review by senior staff.

Participant cooperation and careful preparation of data contributes greatly to the quality, reliability and timeliness of our surveys.Survey Overview

The 2012 U.S. Pharmacy Staff Compensation Survey includes data from 35 organizations reporting a total of 245,026 employees.

The 2012 survey results showed some fluctuation relative to the 2011 survey results. Data may change slightly from year to year due to changes in the participation base, turnover within organizations, and/or restructuring within organizations. As you read the survey information please pay close attention to the weighted mean, un-weighted mean and the median. Please use your judgment as to which measure is most relevant to your organization.

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General Policy Data

Pay IncreasesOrganizations reporting an increase (merit, market, experience/step, or other) between January 1, 2011 and December 31, 2011:

% of Orgs

# of Orgs

92.3%2428 100.0%

100.0%28PharmacistManagementExecutive

# of Orgs Responding

282826

Professional 100.0%2627 96.4%Technical 28

26

Median

2.5%2.5%2.5%

Mean

2.4%2.4%2.6%

2.5%2.5%2.4%

2.4%

Percent (%) Increase

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General Policy Data

Pay Increases - continuedType of increase given:

% of Orgs

# of Orgs

87.5%2123 82.1%

67.9%19PharmacyManagementExecutive

# of Orgs Responding

282824

Professional 92.3%2420 74.1%Technical 27

26

% of Orgs12.5%17.9%25.0%

# of Orgs

753

15.4%14.8%4

4

% of Orgs8.3%7.1%

14.3%11.5%40.7%11

3422

# of Orgs

OtherExperience/Step

Market Adjustment

Individual/Merit

% of Orgs

3.8%7.4%2

11 3.6%

0.0%01 4.2%

# of Orgs

* Organizations could indicate more than one option.

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General Policy Data

Shift DifferentialsOrganizations with second or third shifts and organizations paying shift differentials for pharmacy employees:

Pharmacy Clerk

Orgs with Second or Third Shifts

# of Orgs Responding # of Orgs % of Orgs

82728

% of Orgs# of Orgs

29.6%42.9%12

Orgs Paying Shift Differentials

100.0%91.7%11

8Third ShiftSecond Shift

21.1%

# of Orgs Responding # of Orgs

724Staff PharmacistPharmacy Technician - Certified 1024

22 7Pharmacy Technician

% of Orgs

29.2%41.7%31.8%

Second Shift

# of Orgs Responding # of Orgs

521821

19 5

% of Orgs

23.8%38.1%26.3%

Third Shift

Pharmacy Intern 24 8 33.3% 21 5 23.8%23 5 21.7% 19 4

22

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*Insufficient Data

2012 U.S. Pharmacy Staff Compensation Survey

Job Index Survey Job No. Survey Job Title 1 Top Corporate Pharmacy Merchandising Executive 2 Top Division Pharmacy Merchandising Operations Executive 3 * Division Pharmacy Training Manager 4 * Top Division Pharmacy Managed Care Sales Executive 5 * Director Pharmacy Benefit Management Operations 6 * Manager Pharmacy Benefit Management Operations 7 * Manager Regional Sales Pharmacy Benefit Management 8 Regional Pharmacy Specialist 9 * Pharmacy Recruiting Manager 10 * Pharmacy Recruiter 11 Pharmacy Operations Manager 12 Staff Pharmacist 13 Pharmacy Technician - Certified 14 Pharmacy Technician 15 Pharmacy Graduate 16 Pharmacy Intern 17 Pharmacy Clerk 18 Pharmacy Buyer 19 * Pharmacy Services Manager

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Pharmacy Operations Manager 11

# ofOrgs 75th

Manages the daily operations of the store's pharmacy department including prescriptions, inventory control, customer and employee relations, compliance with regulatoryagencies and company policies. Implements and supervises additional pharmacy services and new programs. Monitors and maintains accurate store reports such as budget,sales, gross profit and controllable expenses. Monitors and controls all pharmacy supplier services and deliveries. Assists in the development and growth of all pharmacypersonnel. Must be a licensed pharmacist.

2012 US Pharmacy Staff Compensation Survey

Survey Title:

Description:

Job Number:

# ofEmpl Wtd Avg

Hourly Wage $

Elig % Tgt % Paid $

Avg Bonus (Annual)

Avg50th25th #* Union%

Region

Northeast 19 5%58.47 60.99 61.23 64.09 58 11% $6,447104644

Southeast 13 8%58.00 61.10 58.42 63.3460.62 92 12% $7,247117952

North Central 11 9%59.00 61.72 60.42 64.64 82 9% $5,78595973

Southwest 7 0%59.81 61.29 61.06 63.5061.67 86 $6,67463362

Mountain 8 0%58.50 61.00 59.82 62.8960.90 88 $5,21171184

California 7 14%62.55 64.02 65.43 65.95 86 $6,40462340

Northwest 6 0%57.75 59.50 60.23 62.0960.18 83 $6,5845691

Alaska 5 0%63.00 63.75 65.48 66.66 80 453

Hawaii 5 0%59.56 60.28 61.35 63.21 80 475

Revenue

Under $2 Billion 10 0%58.00 59.00 61.10 60.18 50 $6,3435217

$2 to $10 Billion 9 0%52.55 56.90 58.28 59.2955.40 78 12% $6,2197870

Over $10 Billion 11 18%59.00 61.78 63.14 64.0661.52 82 8% $6,890825310

Employee Size

Under 10,000 14 0%56.90 59.00 61.19 60.2558.39 57 7% $6,2798454

10,000 to 25,000 6 0%53.03 57.25 56.70 60.3456.57 83 $7,2705925

Over 25,000 10 20%59.00 61.78 63.32 64.0061.52 80 8% $6,255725018

Type

Retail/Other 20 10%58.83 61.54 58.31 63.9161.28 90 10% $6,4581726352

Healthcare 10 0%59.98 71.88 66.39 79.84 30 345

All Participants

Overall 30 7%58.83 61.54 61.00 63.9261.30 70 9% $6,5182026397

* indicates the number of organizations that made a bonus paymentResults are not listed when the number of reporting organiztaions is less than five. 42

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2012 US Pharmacy Staff Compensation Survey

Survey Title: Job Number:

# ofEmpl Wtd Avg

Hourly Wage $

Elig % Tgt % Paid $

Avg Bonus (Annual)

Avg50th25th #*

Alabama

Statewide 6 0%60.35 62.72 61.15 65.69 83.3 $6,1545430

Auburn-Opelika, AL 6 0%55.57 60.50 60.76 67.2361.31 83.3 $5,618514

Birmingham-Hoover, AL 5 0%58.59 61.58 59.98 62.37 80.0 4126

Columbus, GA-AL 5 0%59.57 63.10 61.56 67.9062.55 80.0 428

Daphne-Fairhope-Foley, AL 5 0%60.00 63.69 63.20 68.51 80.0 423

Decatur, AL 5 0%57.40 62.07 60.38 65.1561.41 80.0 410

Huntsville, AL 6 0%56.05 61.94 60.58 64.6360.60 83.3 $4,600544

Montgomery, AL 5 0%63.03 65.26 63.54 68.51 80.0 441

Tuscaloosa, AL 5 0%58.31 62.19 61.31 63.63 80.0 419

Alaska

Statewide 5 0%63.00 63.75 65.48 66.66 80.0 453

Anchorage, AK 5 0%63.00 63.75 64.66 65.80 80.0 433

* indicates the number of organizations that actually made bonus paymentsResults are not listed when the number of reporting organiztaions is less than five.

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2012 US Pharmacy Staff Compensation Survey

Survey Title: Job Number:

# ofEmpl Wtd Avg

Hourly Wage $

Elig % Tgt % Paid $

Avg Bonus (Annual)

Avg50th25th #*

Arizona

Statewide 6 0%60.27 62.63 61.95 63.1462.15 83.3 $5,4885775

Flagstaff, AZ 6 0%63.00 65.30 64.86 66.37 83.3 $4,160514

Lake Havasu City-Kingman,AZ

6 0%66.59 68.75 69.89 71.6469.42 83.3 $4,773520

Phoenix-Mesa-Scottsdale,AZ

6 0%60.15 61.95 61.00 63.1461.28 83.3 $5,3955551

Prescott, AZ 5 0%63.00 64.57 64.18 65.7064.22 80.0 421

Sierra Vista-Douglas, AZ 6 0%65.84 66.00 67.65 68.0368.25 83.3 $8,41059

Tucson, AZ 6 0%60.50 62.63 61.84 63.14 83.3 $5,2535127

Yuma, AZ 5 0%68.27 68.46 68.67 71.8369.17 80.0 415

Arkansas

Statewide 5 0%59.34 61.00 60.29 63.67 80.0 4196

Memphis, TN-MS-AR 5 0%61.25 63.65 61.27 64.48 80.0 4156

* indicates the number of organizations that actually made bonus paymentsResults are not listed when the number of reporting organiztaions is less than five.

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2012 US Pharmacy Staff Compensation Survey

Survey Title: Job Number:

# ofEmpl Wtd Avg

Hourly Wage $

Elig % Tgt % Paid $

Avg Bonus (Annual)

Avg50th25th #*

California

Statewide 7 14%62.55 64.02 65.43 65.95 85.7 $6,40462340

Fresno, CA 6 0%65.83 67.00 68.57 67.00 83.3 $6,513563

Los Angeles-Long Beach-Santa Ana, CA

6 17%61.50 62.75 61.10 63.75 83.3 $5,9235806

Modesto, CA 6 0%65.41 65.95 68.76 67.93 83.3 $8,803537

Oxnard-Thousand Oaks-Ventura, CA

6 17%61.87 63.75 62.25 64.57 83.3 $3,225554

Riverside-San Bernardino-Ontario, CA

6 17%61.81 63.75 61.87 63.86 83.3 $5,9795255

Sacramento-Arden-Arcade-Roseville-Woodland, CA

6 0%64.31 65.00 67.82 65.7265.58 83.3 $6,3525138

Salinas, CA 5 0%64.00 65.25 65.57 65.95 80.0 423

San Diego-Carlsbad-SanMarcos, CA

6 17%60.04 62.80 60.65 63.75 83.3 $5,5835190

San Francisco-Oakland-Fremont, CA

6 0%64.25 65.75 67.03 65.95 83.3 $6,2745325

San Jose-Sunnyvale-SantaClara, CA

6 0%64.25 65.12 67.48 65.9565.28 83.3 $6,9945129

San Luis Obispo-PasoRobles, CA

5 0%64.90 66.64 66.58 69.15 80.0 416

Santa Barbara-Santa Maria-Goleta, CA

5 0%64.41 65.52 65.75 66.53 80.0 424

Santa Rosa-Petaluma, CA 6 0%65.25 65.25 68.58 65.95 83.3 $6,604531

* indicates the number of organizations that actually made bonus paymentsResults are not listed when the number of reporting organiztaions is less than five.

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2012 US Pharmacy Staff Compensation Survey

Survey Title: Job Number:

# ofEmpl Wtd Avg

Hourly Wage $

Elig % Tgt % Paid $

Avg Bonus (Annual)

Avg50th25th #*

Stockton, CA 5 0%64.68 65.00 65.64 66.0765.54 80.0 439

Vallejo-Fairfield, CA 6 0%64.25 65.28 67.37 65.98 83.3 $4,227524

Colorado

Statewide 5 0%59.00 62.20 60.73 62.8961.33 80.0 4503

Boulder, CO 5 0%59.03 62.20 60.96 62.89 80.0 429

Colorado Springs, CO 5 0%58.50 62.20 60.10 62.89 80.0 462

Denver-Aurora-Broomfield,CO

5 0%58.50 62.20 60.34 62.8961.20 80.0 4263

Fort Collins-Loveland, CO 5 0%58.50 62.20 60.39 62.8961.07 80.0 428

Grand Junction, CO 5 0%59.85 60.29 59.99 62.89 80.0 416

Greeley, CO 5 0%58.50 62.20 60.09 62.8960.66 80.0 427

Silverthorne, CO 5 0%60.79 61.77 65.12 70.6364.40 80.0 46

* indicates the number of organizations that actually made bonus paymentsResults are not listed when the number of reporting organiztaions is less than five.

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2012 US Pharmacy Staff Compensation Survey

Survey Title: Job Number:

# ofEmpl Wtd Avg

Hourly Wage $

Elig % Tgt % Paid $

Avg Bonus (Annual)

Avg50th25th #*

Connecticut

Statewide 8 0%60.52 63.33 62.58 65.73 62.5 4380

Bridgeport-Stamford-Norwalk, CT

7 0%63.32 64.95 63.80 65.73 71.4 485

Hartford-West Hartford-East Hartford, CT

6 0%60.52 62.30 61.72 65.73 83.3 4134

New Haven-Milford, CT 6 0%60.52 63.72 63.22 65.7363.36 83.3 497

Norwich-New London, CT 6 0%60.52 62.18 61.59 64.5361.91 83.3 427

Torrington, CT 6 0%59.43 61.57 61.69 64.80 83.3 414

Willimantic, CT 6 0%60.18 61.93 60.26 65.2561.40 83.3 412

Delaware

Statewide 7 0%66.10 66.41 62.95 66.41 85.7 $6,541591

Dover, DE 5 0%62.38 66.41 62.89 66.41 80.0 416

Seaford, DE 6 0%65.85 66.41 64.10 66.41 83.3 423

District of Columbia

Statewide 6 17%56.66 58.50 59.53 59.30 83.3 464

Washington-Arlington-Alexandria, DC-VA-MD-WV

9 11%58.19 58.61 58.36 60.50 88.9 14% $6,8137579

* indicates the number of organizations that actually made bonus paymentsResults are not listed when the number of reporting organiztaions is less than five.

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2012 US Pharmacy Staff Compensation Survey

Survey Title: Job Number:

# ofEmpl Wtd Avg

Hourly Wage $

Elig % Tgt % Paid $

Avg Bonus (Annual)

Avg50th25th #*

Florida

Statewide 6 0%55.12 60.38 58.70 62.0259.36 83.3 $7,63652581

Bradenton-Sarasota-Venice, FL

6 0%54.50 59.97 59.04 64.1659.28 83.3 $7,7315124

Cape Coral-Fort Myers, FL 6 0%54.75 61.13 60.15 64.1660.18 83.3 $8,3705108

Deltona-Daytona Beach-Ormond Beach, FL

5 0%54.25 60.00 58.47 62.00 80.0 473

Fort Walton Beach-Crestview-Destin, FL

5 0%58.02 63.16 62.27 66.0462.03 80.0 426

Gainesville, FL 5 0%54.63 59.96 58.06 62.00 80.0 440

Homosassa Springs, FL 5 0%55.51 61.85 59.24 62.2159.86 80.0 418

Jacksonville, FL 5 0%56.50 60.05 58.92 62.00 80.0 4176

Lakeland-Winter Haven, FL 6 0%53.13 60.18 57.93 62.0058.75 83.3 $7,846573

Miami-Fort Lauderdale-Pompano Beach, FL

5 0%57.82 61.24 59.62 63.16 80.0 4672

Naples-Marco Island, FL 6 0%58.25 61.09 60.56 65.1061.19 83.3 $5,218562

Ocala, FL 6 0%53.13 59.82 57.95 62.0058.76 83.3 $8,985542

Orlando-Kissimmee, FL 5 0%53.13 59.67 58.27 62.0058.51 80.0 4324

Palm Bay-Melbourne-Titusville, FL

5 0%53.69 60.64 58.99 62.0058.88 80.0 476

* indicates the number of organizations that actually made bonus paymentsResults are not listed when the number of reporting organiztaions is less than five.

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2012 US Pharmacy Staff Compensation Survey

Survey Title: Job Number:

# ofEmpl Wtd Avg

Hourly Wage $

Elig % Tgt % Paid $

Avg Bonus (Annual)

Avg50th25th #*

Palm Coast, FL 5 0%53.13 60.18 59.51 62.0058.51 80.0 411

Panama City-Lynn Haven-Panama City Beach, FL

5 0%62.00 63.83 63.50 65.48 80.0 423

Pensacola-Ferry Pass-Brent, FL

5 0%60.86 63.46 62.56 66.10 80.0 450

Port St. Lucie, FL 5 0%53.50 60.77 59.18 63.1659.36 80.0 462

Punta Gorda, FL 6 0%54.50 60.71 59.46 64.1659.47 83.3 $8,204521

Sebastian-Vero Beach, FL 5 0%53.50 60.64 59.21 63.1658.93 80.0 423

Sebring, FL 5 0%55.74 62.75 60.36 64.1660.58 80.0 412

Tallahassee, FL 5 0%57.43 60.72 59.73 62.0059.43 80.0 448

Tampa-St. Petersburg-Clearwater, FL

6 0%53.97 59.28 57.86 62.0058.30 83.3 $7,2395447

The Villages, FL 5 0%53.13 63.33 60.24 64.1659.86 80.0 410

* indicates the number of organizations that actually made bonus paymentsResults are not listed when the number of reporting organiztaions is less than five.

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2012 US Pharmacy Staff Compensation Survey

Survey Title: Job Number:

# ofEmpl Wtd Avg

Hourly Wage $

Elig % Tgt % Paid $

Avg Bonus (Annual)

Avg50th25th #*

Georgia

Statewide 8 0%55.43 59.00 58.68 61.9659.14 87.5 7% $6,89271083

Albany, GA 5 0%56.64 60.50 59.54 64.8660.26 80.0 413

Athens-Clarke County, GA 6 0%55.00 58.00 57.83 59.95 83.3 $7,756519

Atlanta-Sandy Springs-Marietta, GA

7 0%54.88 57.92 57.79 61.4458.14 85.7 $6,8276679

Augusta-Richmond County,GA-SC

8 0%58.94 61.26 60.13 64.1161.40 87.5 7% $6,616760

Brunswick, GA 6 0%57.90 58.50 60.10 63.95 83.3 $6,444511

Gainesville, GA 6 0%54.88 58.98 57.64 60.6958.10 83.3 $6,902523

Macon, GA 7 0%57.54 60.02 59.13 63.1060.12 85.7 $6,372628

Savannah, GA 7 0%56.54 58.97 59.24 62.0059.42 85.7 $7,827647

Thomasville, GA 5 0%56.39 61.26 60.61 64.5160.61 80.0 45

Valdosta, GA 5 0%57.90 57.90 60.23 63.72 80.0 411

Warner Robins, GA 6 0%57.25 60.99 59.40 63.9160.54 83.3 $5,039518

* indicates the number of organizations that actually made bonus paymentsResults are not listed when the number of reporting organiztaions is less than five.

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2012 US Pharmacy Staff Compensation Survey

Survey Title: Job Number:

# ofEmpl Wtd Avg

Hourly Wage $

Elig % Tgt % Paid $

Avg Bonus (Annual)

Avg50th25th #*

Hawaii

Statewide 5 0%59.56 60.28 61.35 63.21 80.0 475

Hilo, HI 5 0%59.63 60.29 62.68 63.86 80.0 417

Honolulu, HI 5 0%59.71 60.29 60.97 63.21 80.0 445

Idaho

Statewide 6 0%57.50 60.46 59.02 60.99 83.3 $7,504592

Boise City-Nampa, ID 5 0%58.09 60.86 59.59 60.99 80.0 442

Coeur d'Alene, ID 5 0%57.50 61.95 59.15 62.42 80.0 411

Twin Falls, ID 5 0%57.28 59.06 58.93 60.7359.09 80.0 48

Illinois

Statewide 8 13%60.50 63.36 60.37 66.36 87.5 9% $6,03671202

Chicago-Naperville-Joliet,IL-IN-WI

7 14%60.50 66.10 60.12 66.36 85.7 9% $6,2336915

Decatur, IL 5 0%59.34 63.40 61.53 64.7162.52 80.0 416

Ottawa-Streator, IL 5 0%58.74 61.09 60.90 66.3661.69 80.0 411

Peoria, IL 5 0%60.17 62.26 62.46 64.7162.58 80.0 443

Rockford, IL 5 0%60.00 66.36 60.98 66.36 80.0 428

* indicates the number of organizations that actually made bonus paymentsResults are not listed when the number of reporting organiztaions is less than five.

51

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2012 US Pharmacy Staff Compensation Survey

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Indiana

Statewide 5 0%59.00 60.62 59.93 61.40 80.0 4730

Cincinnati-Middletown, OH-KY-IN

5 0%62.32 63.21 62.68 64.6563.10 80.0 4244

Elkhart-Goshen, IN 5 0%59.12 59.86 60.30 61.40 80.0 420

Fort Wayne, IN 5 0%58.17 60.88 59.39 61.4059.89 80.0 458

Indianapolis-Carmel, IN 5 0%58.34 59.66 59.18 61.11 80.0 4234

Lafayette, IN 5 0%59.19 59.55 60.08 61.11 80.0 419

Louisville-Jefferson County,KY-IN

5 0%60.48 62.69 61.25 63.21 80.0 4140

Iowa

Statewide 6 0%56.16 58.70 56.36 58.97 83.3 $7,6955166

Kansas

Statewide 5 0%60.95 64.00 63.27 65.9363.80 60.0 3242

Kansas City, MO-KS 5 0%62.62 64.11 64.14 65.84 60.0 3176

Lawrence, KS 5 0%60.75 63.15 63.44 66.42 60.0 314

* indicates the number of organizations that actually made bonus paymentsResults are not listed when the number of reporting organiztaions is less than five.

52

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2012 US Pharmacy Staff Compensation Survey

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Kentucky

Statewide 5 0%60.35 62.38 61.58 63.2162.18 80.0 4353

Owensboro, KY 5 0%60.64 61.89 62.09 63.6862.35 80.0 412

Louisiana

Statewide 6 0%57.97 59.71 59.20 60.23 83.3 $9,2465394

Alexandria, LA 5 0%56.97 59.00 58.64 61.0059.04 80.0 411

Lafayette, LA 5 0%56.91 59.00 58.34 60.23 80.0 432

Lake Charles, LA 5 0%58.39 61.00 59.55 61.00 80.0 423

Shreveport-Bossier City, LA 6 0%59.16 60.59 61.02 62.3160.73 83.3 $11,225542

Maine

Statewide 5 0%65.24 66.71 66.56 68.73 80.0 4112

Augusta-Waterville, ME 5 0%66.18 66.68 66.28 68.27 80.0 413

Portland-South Portland-Biddeford, ME

5 0%63.91 66.52 66.06 67.48 80.0 456

* indicates the number of organizations that actually made bonus paymentsResults are not listed when the number of reporting organiztaions is less than five.

53

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2012 US Pharmacy Staff Compensation Survey

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Maryland

Statewide 10 10%58.50 59.31 59.03 62.0459.40 80.0 14% $7,2957501

Baltimore-Towson, MD 9 0%58.50 59.82 58.28 62.5559.59 88.9 14% $7,3257216

Philadelphia-Camden-Wilmington, PA-NJ-DE-MD

7 0%59.16 60.81 58.98 62.95 85.7 $4,8555465

Salisbury, MD 5 0%62.62 65.16 64.86 66.9564.86 60.0 25

Massachusetts

Statewide 12 0%57.81 60.05 60.62 64.09 66.7 5% $6,7917734

Boston-Cambridge-Quincy,MA-NH

10 0%57.91 60.42 60.50 64.09 80.0 5% $6,8507475

Pittsfield, MA 6 0%59.15 60.52 61.74 62.3360.51 83.3 416

Springfield, MA 6 0%58.06 60.52 60.02 64.09 83.3 485

Worcester, MA 7 0%57.81 59.82 59.08 62.93 85.7 $5,878582

* indicates the number of organizations that actually made bonus paymentsResults are not listed when the number of reporting organiztaions is less than five.

54

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2012 US Pharmacy Staff Compensation Survey

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Michigan

Statewide 7 0%56.90 60.01 58.91 62.1659.61 85.7 $6,0216800

Ann Arbor, MI 5 0%57.71 60.08 59.32 61.06 80.0 428

Detroit-Warren-Livonia, MI 6 0%57.45 59.50 58.50 62.16 83.3 $4,3335450

Flint, MI 5 0%56.11 56.90 58.48 62.1658.61 80.0 431

Grand Rapids-Wyoming, MI 5 0%56.90 60.69 58.85 62.16 80.0 460

Jackson, MI 5 0%55.86 58.71 58.10 61.9058.66 80.0 48

Lansing-East Lansing, MI 6 0%56.30 58.86 58.39 62.1058.85 83.3 $6,486530

South Bend-Mishawaka, IN-MI

6 0%58.01 60.29 58.60 61.40 83.3 $5,134534

Minnesota

Statewide 8 0%61.00 63.56 62.23 65.76 75.0 7% $6,7766376

Mankato-North Mankato,MN

6 0%59.20 62.00 61.75 65.6362.06 83.3 $9,311510

Minneapolis-St. Paul-Bloomington, MN-WI

7 0%60.60 63.48 60.82 65.76 85.7 7% $5,8896266

Rochester, MN 5 0%61.66 65.13 64.67 70.5366.02 60.0 312

* indicates the number of organizations that actually made bonus paymentsResults are not listed when the number of reporting organiztaions is less than five.

55

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2012 US Pharmacy Staff Compensation Survey

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Mississippi

Statewide 5 0%60.19 62.58 61.17 64.4862.19 80.0 4205

Jackson, MS 5 0%60.19 61.59 60.82 64.5361.76 80.0 451

Missouri

Statewide 5 0%62.75 62.83 63.28 66.47 80.0 4419

Saint Louis, MO-IL 5 0%60.94 62.83 60.58 62.83 80.0 4229

Montana

Statewide 7 0%56.25 56.91 57.51 59.8557.88 85.7 $7,729661

Billings, MT 5 0%57.00 58.25 58.69 61.95 80.0 415

Great Falls, MT 5 0%55.72 56.50 56.90 61.9557.06 80.0 47

Helena, MT 5 0%56.25 57.00 57.95 58.28 80.0 47

Kalispell, MT 5 0%56.23 56.50 57.58 61.9558.01 80.0 47

Missoula, MT 6 0%56.25 56.59 57.47 59.7557.81 83.3 $8,81759

* indicates the number of organizations that actually made bonus paymentsResults are not listed when the number of reporting organiztaions is less than five.

56

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2012 US Pharmacy Staff Compensation Survey

Survey Title: Job Number:

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Nebraska

Statewide 8 0%53.48 55.53 54.59 55.65 75.0 9% $6,2546145

Lincoln, NE 6 0%53.48 55.18 54.22 55.65 83.3 $7,562531

Omaha-Council Bluffs, NE-IA

6 0%52.93 54.26 53.70 55.65 66.7 481

Nevada

Statewide 7 0%59.86 61.31 60.22 62.2961.29 85.7 $4,5166283

Las Vegas-Paradise, NV 7 0%59.27 60.40 59.38 62.2960.37 85.7 $4,3296217

Reno-Sparks, NV 6 0%61.23 62.55 62.87 63.95 83.3 $6,549542

New Hampshire

Statewide 6 0%61.99 65.42 63.69 67.1564.36 66.7 4120

Concord, NH 5 0%59.82 64.90 63.74 67.1563.67 80.0 413

Keene, NH 5 0%64.93 66.54 66.17 67.1566.10 80.0 47

Manchester-Nashua, NH 5 0%61.99 64.85 63.17 67.1563.95 80.0 435

New Jersey

Statewide 7 0%58.88 61.14 59.13 62.95 85.7 $4,0335573

Trenton-Ewing, NJ 5 0%57.77 59.84 60.51 62.95 80.0 323

* indicates the number of organizations that actually made bonus paymentsResults are not listed when the number of reporting organiztaions is less than five.

57

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2012 US Pharmacy Staff Compensation Survey

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Avg50th25th #*

New Mexico

Statewide 6 0%61.71 62.53 62.74 68.34 83.3 $4,4095151

Albuquerque, NM 5 0%60.02 62.53 60.54 62.53 80.0 490

Farmington, NM 5 0%63.50 69.06 66.85 69.6467.08 60.0 38

New York

Statewide 9 0%60.26 62.50 61.85 65.81 66.7 41001

Albany-Schenectady-Troy,NY

5 0%59.09 62.00 62.92 65.21 80.0 485

Binghamton, NY 5 0%58.11 60.87 61.68 65.71 80.0 324

Glens Falls, NY 5 0%58.24 63.03 62.62 65.90 60.0 312

Kingston, NY 6 0%60.16 63.21 62.88 67.96 83.3 414

Poughkeepsie-Newburgh-Middletown, NY

6 0%61.34 63.33 63.25 65.99 83.3 448

Utica-Rome, NY 5 0%64.08 65.84 63.59 67.6864.84 80.0 416

* indicates the number of organizations that actually made bonus paymentsResults are not listed when the number of reporting organiztaions is less than five.

58

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2012 US Pharmacy Staff Compensation Survey

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North Carolina

Statewide 8 0%61.00 63.71 60.56 66.45 87.5 12% $8,6357829

Burlington, NC 5 0%62.11 63.50 61.97 66.85 80.0 415

Durham-Chapel Hill, NC 7 0%59.08 60.65 59.83 63.5960.26 85.7 $9,042643

Goldsboro, NC 5 0%62.07 67.19 63.50 68.5865.57 80.0 49

Greensboro-High Point, NC 6 0%61.30 65.08 61.89 67.60 83.3 $9,458564

Greenville, NC 5 0%63.40 66.00 63.66 67.4564.54 80.0 417

New Bern, NC 5 0%64.26 65.86 64.61 66.76 80.0 48

Raleigh-Cary, NC 7 0%59.73 62.10 59.68 63.5961.07 85.7 $8,6106130

Statesville-Mooresville, NC 6 0%57.31 63.16 60.04 64.78 83.3 $11,930515

Virginia Beach-Norfolk-Newport News, VA-NC

8 0%61.61 63.65 61.26 67.34 87.5 $9,0096109

Wilmington, NC 5 0%61.20 62.80 60.71 63.59 80.0 444

Winston-Salem, NC 5 0%62.14 65.56 63.05 67.65 80.0 445

North Dakota

Fargo, ND-MN 5 0%56.38 58.25 60.28 64.59 80.0 49

* indicates the number of organizations that actually made bonus paymentsResults are not listed when the number of reporting organiztaions is less than five.

59

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2012 US Pharmacy Staff Compensation Survey

Survey Title: Job Number:

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Avg50th25th #*

Ohio

Statewide 5 0%58.78 61.79 61.33 63.2161.46 80.0 4984

Columbus, OH 5 0%57.16 58.84 59.65 61.6959.16 80.0 4208

Dayton, OH 5 0%60.93 63.21 62.19 64.1562.59 80.0 478

Huntington-Ashland, WV-KY-OH

5 0%63.61 66.01 66.48 67.62 80.0 425

Mansfield, OH 5 0%58.68 61.12 60.69 63.2161.02 80.0 412

Oklahoma

Statewide 5 0%58.29 60.34 58.73 60.34 80.0 4269

Oregon

Statewide 6 0%59.00 59.52 60.96 61.6460.68 83.3 $6,9535246

Bend, OR 5 0%57.75 59.25 61.41 68.14 80.0 311

Eugene-Springfield, OR 6 0%59.25 59.51 61.44 62.0961.27 83.3 $4,409524

Medford, OR 5 0%59.25 60.00 62.15 65.8862.44 80.0 49

Salem, OR 6 0%59.25 59.25 60.59 62.0960.55 83.3 $8,626525

* indicates the number of organizations that actually made bonus paymentsResults are not listed when the number of reporting organiztaions is less than five.

60

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2012 US Pharmacy Staff Compensation Survey

Survey Title: Job Number:

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Avg50th25th #*

Pennsylvania

Statewide 9 0%56.00 58.38 59.23 60.58 66.7 $5,7815991

Allentown-Bethlehem-Easton, PA-NJ

6 0%55.97 59.68 58.89 61.54 83.3 486

Altoona, PA 5 0%51.40 57.50 56.68 61.08 80.0 314

Chambersburg, PA 5 0%57.86 58.75 60.51 61.00 80.0 312

East Stroudsburg, PA 6 0%55.00 58.11 58.21 59.95 83.3 416

Harrisburg-Carlisle, PA 6 0%55.43 59.00 59.79 59.56 83.3 467

Lancaster, PA 6 0%54.22 57.16 57.74 59.68 83.3 446

New York-Northern NewJersey-Long Island, NY-NJ-

7 0%59.44 61.95 60.31 63.78 71.4 4930

Pittsburgh, PA 5 0%52.92 56.57 56.17 58.34 80.0 3122

Reading, PA 5 0%56.98 59.71 57.49 60.1156.03 100.0 442

Scranton--Wilkes-Barre, PA 6 0%52.63 54.16 57.05 59.80 83.3 465

State College, PA 5 0%55.43 56.59 56.87 57.9055.54 100.0 413

Williamsport, PA 5 0%48.67 56.11 57.46 58.61 100.0 416

York-Hanover, PA 6 0%50.84 59.00 58.73 60.00 83.3 442

* indicates the number of organizations that actually made bonus paymentsResults are not listed when the number of reporting organiztaions is less than five.

61

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2012 US Pharmacy Staff Compensation Survey

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Rhode Island

Statewide 5 0%57.81 59.73 60.15 64.09 80.0 3115

Providence-New Bedford-Fall River, RI-MA

6 0%57.81 59.71 61.06 64.09 83.3 4188

South Carolina

Statewide 9 0%58.88 62.12 59.02 64.23 88.9 11% $7,9598475

Anderson, SC 6 0%59.87 61.78 61.94 65.84 83.3 $7,874523

Charleston-NorthCharleston-Summerville, SC

7 0%56.69 58.45 58.05 61.35 85.7 10% $8,655687

Charlotte-Gastonia-Concord-Rock Hill, NC-SC

7 0%57.98 63.05 60.36 64.78 85.7 12% $9,0516218

Columbia, SC 7 0%56.93 59.98 59.20 62.9659.84 85.7 $5,666689

Florence, SC 5 0%63.42 64.42 64.20 68.04 80.0 417

Greenville-Maudlin-Easley,SC

6 0%58.16 62.28 61.18 65.31 83.3 $6,588594

Greenwood, SC 5 0%59.34 61.03 61.03 65.01 80.0 48

Hilton Head Island-Beaufort, SC

7 0%56.38 60.69 60.24 64.4660.62 85.7 $5,613623

Myrtle Beach-North MyrtleBeach-Conway, SC

6 0%58.76 63.60 60.92 65.03 83.3 $7,636543

Spartanburg, SC 6 0%57.79 61.85 61.22 64.74 83.3 $7,534530

* indicates the number of organizations that actually made bonus paymentsResults are not listed when the number of reporting organiztaions is less than five.

62

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2012 US Pharmacy Staff Compensation Survey

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Avg50th25th #*

South Dakota

Statewide 6 0%53.21 55.65 55.31 57.25 83.3 $7,651543

Rapid City, SD 6 0%53.04 57.00 57.32 62.8957.15 83.3 $6,560511

Tennessee

Statewide 8 0%59.54 61.39 59.33 64.3461.45 87.5 10% $7,1527762

Chattanooga, TN-GA 6 0%59.02 60.90 61.03 64.2661.71 83.3 $7,396575

Cleveland, TN 5 0%59.40 62.58 60.92 64.7962.05 80.0 412

Columbia, TN 6 0%58.79 60.49 58.97 64.1160.64 83.3 412

Kingsport-Bristol, TN-VA 5 0%60.62 62.98 61.69 65.41 80.0 440

Knoxville, TN 5 0%59.09 60.81 60.76 63.5061.02 80.0 482

Nashville-Davidson--Murfreesboro--Franklin, TN

7 0%59.25 60.94 59.37 64.3461.14 85.7 $7,1176219

* indicates the number of organizations that actually made bonus paymentsResults are not listed when the number of reporting organiztaions is less than five.

63

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2012 US Pharmacy Staff Compensation Survey

Survey Title: Job Number:

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Texas

Statewide 7 0%59.15 60.90 60.99 63.5861.62 85.7 $6,57262167

Austin-Round Rock, TX 5 0%59.13 61.17 60.07 62.41 80.0 4145

Beaumont-Port Arthur, TX 5 0%59.09 61.54 61.18 61.90 80.0 436

College Station-Bryan, TX 5 0%59.43 61.73 60.55 62.8560.66 80.0 418

Dallas-Fort Worth-Arlington, TX

7 0%60.59 62.61 61.62 63.5862.00 85.7 $6,4696690

Houston-Sugar Land-Baytown, TX

6 0%57.65 58.82 58.48 60.69 83.3 $4,8955652

Longview, TX 6 0%60.18 63.54 65.09 68.1863.89 83.3 $8,576525

Palestine, TX 5 0%61.03 66.44 65.18 68.6865.18 80.0 45

Paris, TX 5 0%61.00 62.37 62.68 63.8062.43 80.0 47

Sherman-Denison, TX 5 0%60.67 62.99 62.05 63.7062.07 80.0 49

Tyler, TX 5 0%60.00 60.18 63.72 67.67 80.0 427

Waco, TX 5 0%60.18 65.02 63.43 66.4363.55 80.0 413

* indicates the number of organizations that actually made bonus paymentsResults are not listed when the number of reporting organiztaions is less than five.

64

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2012 US Pharmacy Staff Compensation Survey

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Utah

Statewide 6 0%58.70 60.63 60.40 62.9560.72 83.3 $6,2525210

Logan, UT-ID 5 0%58.75 60.63 60.68 62.7160.61 80.0 48

Ogden-Clearfield, UT 6 0%58.50 60.63 59.89 62.7060.28 83.3 $6,911545

Provo-Orem, UT 6 0%58.50 60.63 60.05 62.3860.25 83.3 $7,306533

Saint George, UT 5 0%58.81 62.51 61.25 63.1961.35 80.0 49

Salt Lake City, UT 6 0%58.50 60.63 60.34 62.9560.57 83.3 $5,144595

Vermont

Statewide 5 0%62.50 65.62 64.48 68.21 60.0 326

* indicates the number of organizations that actually made bonus paymentsResults are not listed when the number of reporting organiztaions is less than five.

65

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2012 US Pharmacy Staff Compensation Survey

Survey Title: Job Number:

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Virginia

Statewide 9 11%58.50 61.06 60.15 64.2661.23 88.9 14% $7,5237764

Blacksburg-Christiansburg-Radford, VA

5 0%61.49 64.72 64.89 66.87 80.0 416

Charlottesville, VA 7 0%60.33 62.10 61.66 63.85 85.7 $7,587521

Culpeper, VA 6 0%59.00 60.60 61.79 65.0561.64 83.3 47

Lynchburg, VA 6 0%60.50 62.50 62.58 63.99 83.3 $7,872531

Richmond, VA 7 0%57.22 59.11 59.56 62.8359.92 85.7 $8,1565142

Roanoke, VA 6 0%62.33 64.00 63.60 66.39 83.3 $7,180543

Staunton-Waynesboro, VA 5 0%57.77 59.81 60.98 61.59 100.0 410

* indicates the number of organizations that actually made bonus paymentsResults are not listed when the number of reporting organiztaions is less than five.

66

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2012 US Pharmacy Staff Compensation Survey

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Washington

Statewide 6 0%57.65 59.50 59.89 62.3459.91 83.3 $6,3785445

Bellingham, WA 5 0%57.65 61.46 60.12 62.34 80.0 48

Kennewick-Pasco-Richland, WA

6 0%59.50 62.65 61.03 62.65 83.3 $8,558519

Olympia, WA 6 0%59.50 59.50 59.90 62.3460.12 83.3 $4,847519

Portland-Vancouver-Beaverton, OR-WA

5 0%57.75 59.00 60.42 61.6459.97 80.0 4162

Seattle-Tacoma-Bellevue,WA

5 0%57.50 57.65 59.75 62.3459.37 80.0 4231

Spokane, WA 6 0%57.50 58.00 59.63 61.9559.83 83.3 $7,674534

Wenatchee-EastWenatcheee, WA

5 0%59.00 59.50 60.37 62.94 80.0 49

Yakima, WA 5 0%59.00 59.50 60.31 62.83 60.0 314

* indicates the number of organizations that actually made bonus paymentsResults are not listed when the number of reporting organiztaions is less than five.

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2012 US Pharmacy Staff Compensation Survey

Survey Title: Job Number:

# ofEmpl Wtd Avg

Hourly Wage $

Elig % Tgt % Paid $

Avg Bonus (Annual)

Avg50th25th #*

West Virginia

Statewide 8 0%61.82 63.78 62.03 66.8564.02 87.5 $6,5706169

Charleston, WV 5 0%65.15 66.92 65.97 70.2566.88 80.0 430

Clarksburg, WV 5 0%61.21 62.00 61.61 63.4662.18 80.0 410

Hagerstown-Martinsburg,MD-WV

7 0%59.91 62.64 62.03 65.66 85.7 $7,645521

Morgantown, WV 5 0%59.74 62.22 60.38 63.1561.05 80.0 413

Winchester, VA-WV 5 0%62.93 65.14 64.48 66.6064.49 80.0 322

* indicates the number of organizations that actually made bonus paymentsResults are not listed when the number of reporting organiztaions is less than five.

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Abridged Sample

Pharmacy Operations Manager 11

# ofOrgs 75th Union%

2012 US Pharmacy Staff Compensation Survey

Survey Title: Job Number:

# ofEmpl Wtd Avg

Hourly Wage $

Elig % Tgt % Paid $

Avg Bonus (Annual)

Avg50th25th #*

Wisconsin

Statewide 7 0%60.25 64.65 61.08 66.36 85.7 7% $6,7946505

Appleton, WI 6 0%60.25 62.00 60.71 66.3662.16 83.3 $7,492524

Fond du Lac, WI 5 0%58.50 65.57 61.66 66.36 80.0 47

Green Bay, WI 6 0%61.25 63.25 62.35 66.3663.36 83.3 $8,261531

Janesville, WI 5 0%60.25 64.67 61.81 66.36 80.0 414

Madison, WI 6 0%60.60 66.36 61.03 66.36 83.3 $6,152560

Manitowoc, WI 5 0%60.25 62.41 61.03 65.3761.95 80.0 49

Milwaukee-Waukesha-West Allis, WI

6 0%58.90 65.83 61.49 66.36 83.3 $5,7645181

Oshkosh-Neenah, WI 6 0%60.13 63.29 61.75 66.36 83.3 $9,432514

Racine, WI 5 0%59.83 66.36 62.37 66.36 80.0 417

Sheboygan, WI 5 0%59.50 65.03 60.08 66.36 80.0 38

Wausau, WI 5 0%59.93 60.77 60.03 65.6861.24 80.0 48

* indicates the number of organizations that actually made bonus paymentsResults are not listed when the number of reporting organiztaions is less than five.

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2012 U.S. Pharmacy Staff Compensation Survey

Participant List

Ahold USA Safeway, Inc.Associated Food Stores ShopKo StoresBerkshire Health Systems Spartan Stores, Inc.Beth Israel Deaconess Medical Center St. Francis Hospital - The Heart CenterBig Y Foods, Inc. Target CorporationBI-LO, LLC Walgreens Co.Brigham and Women's Hospital Walmart, Inc.Brookshire Grocery Company Weis Markets, Inc.CVS Caremark Winchester HospitalDana-Farber Cancer InstituteDelhaize America Shared Services Group LLCDUANEreadeHarris TeeterHarvard Vanguard Medical AssociatesHealthPartnersKaiser PermanenteThe Kroger Co.Massachusetts General HospitalMayo ClinicNash Finch CompanyNorwalk HospitalPeninsula Regional Medical CenterPenn State Hershey Medical CenterPrice Chopper SupermarketsPublix Super Markets, Inc.Roundy's Supermarkets, Inc.

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