2012 techqual+ core survey presentation
TRANSCRIPT
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8/3/2019 2012 TechQual+ Core Survey Presentation
http://slidepdf.com/reader/full/2012-techqual-core-survey-presentation 1/22
HigherEduca-onTechQual+Project
www.techqual.org
@accidentalcio
accidentalcio.com
![Page 2: 2012 TechQual+ Core Survey Presentation](https://reader031.vdocuments.site/reader031/viewer/2022021200/577d21a61a28ab4e1e95ae2a/html5/thumbnails/2.jpg)
8/3/2019 2012 TechQual+ Core Survey Presentation
http://slidepdf.com/reader/full/2012-techqual-core-survey-presentation 2/22
February2012ConferenceCall
• NewCoreInstrument
• NewTypesofAddi-onalQues-ons• UpdatedProtocolGuide&FreeiBook• Produc-onChangeSchedule
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8/3/2019 2012 TechQual+ Core Survey Presentation
http://slidepdf.com/reader/full/2012-techqual-core-survey-presentation 3/22
HigherEduca-onTechQual+
ProjectOutcomes• Measuresthatconceptualizetheeffec-vedeliveryanduseoftechnology,oreffec-veITserviceoutcomes,fromthe perspec&veofthoseoutsidetheITorganiza&on
• AsetofeasytouseWebbasedtoolsthatallowsins-tu-onstocreatesurveysbasedontheTechQual+coreinstrument,communicatewithrespondents,andanalyzesurveyresults
• A peerdatabasethatallowsins-tu-onstomakecomparisonsofITserviceoutcomesontheircampusagainsttheperformanceofotherins&tu&ons,aggregatedbyCarnegiebasicclassifica-on
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8/3/2019 2012 TechQual+ Core Survey Presentation
http://slidepdf.com/reader/full/2012-techqual-core-survey-presentation 4/22
HigherEduca-onTechQual+Project
Inspira-ons• LibQual+• SERVQUAL
– Conceivesofservicequalitybycollec-ngthreedifferentdimensionsofservice
• MinimumExpecta&ons:representsthelevelofservicethatrespondentsfindacceptable
• DesiredExpecta&ons:representsthelevelofservicethatrespondentsreallywant
• PerceivedPerformance:representsthelevelofservicethatistypicallyprovided,rela-vetobothminimumanddesiredexpecta-ons
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8/3/2019 2012 TechQual+ Core Survey Presentation
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Naturalis-cInquiry
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8/3/2019 2012 TechQual+ Core Survey Presentation
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FocusGroups
• UniversityofNewMexico,2007
• AbileneChris-anUniversity,2008• BostonUniversity,2009• FurmanUniversity,2010
• UniversityofTennessee,Cha`anooga,2011• BostonUniversity,2011
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8/3/2019 2012 TechQual+ Core Survey Presentation
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ThreeCoreCommitments,orOutcomes
• Connec&vityandAccess,orthequalityofInternetserviceoncampus
• TechnologyandCollabora&onServices,orthequalityofWebsites,onlineservices,and
technologiesforcollabora-on
• SupportandTraining,ortheexperiencewhenobtainingassistancewithtechnologyon
campus
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8/3/2019 2012 TechQual+ Core Survey Presentation
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What’saPosi-veOutcome?
• Whenthinkingaboutposi-veITserviceoutcomes,respondentstendtomakeaposi-veevalua-onwhenthetechnology
serviceis – deliveredconsistently ,independentof-me,place,orpersonnel
– whencommunica&onregardingtheserviceis
&mely,relevant,andeasy-to-understand form
– whentheITserviceincreasescollabora&onopportuni&eswithothers
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8/3/2019 2012 TechQual+ Core Survey Presentation
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2012TechQual+CoreInstrument
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8/3/2019 2012 TechQual+ Core Survey Presentation
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Connec-vityandAccess
• “TellusaboutthequalityoftheInternetserviceoncampus”whenitcomesto
– HavingacampusInternetservicethatisreliableand
thatoperatesconsistentlyacrosscampus. – HavingacampusInternetservicethatisfastandthat providesspeedyaccesstoWebsitesandrapid
downloads.
– HavingwirelessInternetcoverageinalloftheplacesthatareimportanttomeoncampus.
– SupportforaccessingthecampusInternetserviceusingmytabletorothermobiledevice.
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8/3/2019 2012 TechQual+ Core Survey Presentation
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TechnologyandCollabora-onServices
• “TellusaboutthequalityofWebsites,onlineservices,andtechnologiesforcollabora-on”whenitcomesto – HavingcampusWebsitesandonlineservicesthatareeasytouse.
– AccessingimportantcampusWebsitesandonlineservicesfrommytabletorothermobiledevice.
– Havingcampustechnologyservicesthatimproveand
enhancemycollabora&onwithothers. – Havingtechnologywithinclassroomsorothermee&ngareasthatenhancesthepresenta&onandsharingofinforma&on.
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8/3/2019 2012 TechQual+ Core Survey Presentation
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SupportandTraining
• “Tellusaboutyourexperienceswhenobtainingassistancewithtechnologyoncampus”whenitcomesto – Technologysupportstaffwhoareconsistentlycourteousandknowledgeable,andwhocanassistmeinresolvingproblems
withcampustechnologyservices. – GeKng&melyresolu&ontoproblemsthatIamexperiencingwithcampustechnologyservices.
– Receiving&melycommunica&onsregardingcampustechnologyservices,explainedinarelevantandeasy-to-understandform.
– GeKngaccesstotrainingorotherself-helpinforma&onthatcan
enablemetobecomemoreeffec&veinmyuseofcampustechnologyservices.
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8/3/2019 2012 TechQual+ Core Survey Presentation
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DepreciatedCoreSurveyItems
• Itemsusedinpreviouscoresurveysshallbe
loadedinthecustomsurveyitemlibraryfor
eachins-tu-on,allowyoutocon-nuetouse
thoseques-onsonfuturesurveysifyou
desire
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8/3/2019 2012 TechQual+ Core Survey Presentation
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Addi-onalWebSiteFeatures
• Mul-pleChoice,Mul-pleAnswerQues-onsin
addi-ontopreviousopenendedtype
• Abilitytoredirectautoma-callytoaWebsiteaersurveycomple-on,bypassingthe‘Thank
you,SurveyComplete’screen
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UpdatedProtocolGuide
• UpdatedPDFbyFebruary13,2012• iBook,w/MoviesbyApril1,2012
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Produc-onChangeSchedule
• Sitesdown@10pmESTFebruary10,2012
– www.techqual.org – survey.techqual.org
• Sitesbackup@8amESTFebruary12,2012
– Newcoreinstrumentavailable
– NewWebsitefunc-onsavailable
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8/3/2019 2012 TechQual+ Core Survey Presentation
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HigherEduca-onTechQual+Project
www.techqual.org
@accidentalcio
accidentalcio.com