2012 skills based summit - thomson reuters, web design & development
DESCRIPTION
TRANSCRIPT
Web Strategy for Non-Profits.
GOALS
• Start a conversation
• Get you thinking about your online presence and
interactions
• Present a proven model and the tools to help you
get a handle on the online landscape and your
place in it
• “Level set”
• Answer some questions, but hopefully raise more
Purpose and Process.
Best practices for a smooth Web build.
LIST YOUR GOALS
State a list of goals first
• Who are you?
• What is your purpose? Is the site primarily to allow existing members to stay updated? Is it to solicit
donations? Is it to get new volunteers or members? Is it to raise awareness
in general?
• Do you have a brand?
• Who is your target audience?
• What does “conversion” mean to you?
FOCUS ON CLEAR COMMUNICATION
• Steer clear of “design by committee” by having a
final decision maker on your team.
• Establish a point of contact from your team that
can work on the site until completion.
• Establish a point of contact from the web team
(e.g., project manager)
• Cultivate a board member who understand
technology/marketing.
UNDERSTAND THE PROCESS
• Web sites take time to build. Expect a minimum of
30 days.
• People on the job:
• Designer
• Developer
• Project manager
• SEO
• Writer
• Engineering
HOW A WEBSITE IS BUILT
MAKE YOUR WEB TEAM HAPPY (and save time)
• Gather as much content as you can up front.
• Expect to make revisions and add as much as you
can into each round.
• Get all necessary buy-in and revisions finalized on
your end before sending to web team.
Mobile.
One thumb and one eyeball.
WHY MOBILE?
• 371K babies born per day
• 378K iPhones sold/1M Android devices activated
per day*
• Over 6 BILLION activated cell phones in the world
*Source: http://tnw.co/yUafAx
MOBILE WEB SITE OR APP?
• Which serves your purpose?
• Does it fit your budget?
• Will end-users adopt?
WHEN DO APPS MAKE SENSE?
• Gaming (Angry Birds)
• Complex calculations
• Utilities (regular usage or personalization)
• No Internet required (most of the time)
• Heavy processing power
WHEN DOES MOBILE WEB MAKE SENSE?
• Immediate access
• Cross platform compatibility
• Cost-effective (vs. app)
• Ongoing support and maintenance
• Can be found easily
• Mobile sites can be apps!
• Donate online
GO RESPONSIVE!
• Access across all platforms for a better user
experience
• Google likes it
• Change content only once
Non-Profit Responsive Pioneers
• https://pittsburghkids.org/
• http://www.wildaid.org/
• http://worldwildlife.org/
FINDLAW BUILDS RESPONSIVE WEBSITES
REAL-WORLD RESPONSIVE WEB SCENARIOS
• SMS – text campaigns
• Form filling
• GPS/location pinpointing
• QR (quick response) codes
Web Usability.
“Don‟t make me think.” -Steve Krug
DON‟T MAKE ME THINK
• Content up front – purpose up front
• Donor friendly
• Social (media) friendly
• Volunteer friendly
• Branding consistency across all media and
platforms
• 2-3 clicks maximum to get to where you are going
• Think like an end user
Email Marketing.
Tips for conversion.
COLLECT
• Ways to get email addresses
• Opt in/opt out
• Frequency of email blasts
• Mailchimp
• Constant Contact
• iContact
CONVERT YOUR EMAIL BLASTS
• Simple. Simple. Simple.
• Catchy subject line
• Direct readers to website
• Give the user something
they want
Online Donations.
Ways to simplify giving.
ONLINE DONATION TIPS
• Make it easy to donate or become a member – big/obvious
buttons
• Promote across all platforms (print/web)
• Give donors options
- Online through payment service (one-time or recurring)
- Via text message
- Phone or mail via website
- Through mobile device
• Online donation services
- Paypal
- Donorperfect
- The Raiser‟s Edge (Blackbaud)
- Network for Good
- The Square
Be Interactive.
It works, and it‟s expected.
The Online
Landscape
the web is
simple
it‟s just people
doing online
what they do
in their
everyday lives
ONLINE INTERACTIONS CAN ENHANCE EVERY ASPECT OF YOUR ORGANIZATION
internal external
relationship building
issues advocacy
innovation
insights data
fundraising/
development
collaboration
public relations
outreach thought leadership
Your Message
Your Mission membership growth/
retention
WHY BE INTERACTIVE ONLINE?
Online marketing and social media technologies
provide the most powerful toolset available to
strengthen your brand and your relationships with
stakeholders -- members, funders, employees, peer
organizations and the communities you serve.
You should only care about having an
interactive online presence if you want to
reach Americans*.
Americans spend over a billion hours a
month in online social spaces.
That‟s over 215,000,000 people
spending 1,000,000,000+ hours per
month in the U.S. alone.
That‟s a lot of potential supporters.
That‟s a lot of opportunities to advance
your cause.
*or almost anyone, anywhere, for that matter
30
Some organizations can be a little “socially awkward” in online interactions.
http://www.flickr.com/photos/caseyfacee
But then came the Internet and Social Media
Blogs, wikis, discussion boards, tags, social networks – a massive platform of participation
Source: Francois Gossieaux, Human 1.0 & SNCR Sr. Fellow
Conversation
Content is
Stop thinking “campaigns.”
Start thinking “conversations.”
You can be joyless.
You can be monomaniacal.
But if you're joyless AND
monomaniacal,
it's death. James Lileks, Minnesota Blogger Conference, 2010
(„nuff said)
Your Interactive Presence.
Choose a proven model.
THOMSON REUTERS MODEL: HUB & SPOKE
The coordinated (Hub & Spoke) model is evolving as a best practice for large companies:
APPLYING THE HUB & SPOKE MODEL
• The hub & spoke model can also be useful for thinking about
how to create a robust online interactive presence for a new
or established nonprofit.
• Consider your main Web presence to be your hub.
• Could be a traditional website
• Could be a blog
• Could even be a Facebook page for a new or small organization
• Now look for opportunities to create spokes.
• “Social media” channels like Facebook, Twitter, G+, etc.
• “Traditional” channels like email, newsletter, press release, brag cards,
etc.
• Goal of hub & spoke model: To ensure a coordinated, well-
managed approach that takes into account strategic
objectives, branding and communications considerations,
resource requirements, and success metrics.
AN INTERACTIVE ECOSYSTEM Twitter
• Tweet blog posts
•Tweet announcements
•Live tweet events
• Re-tweet others
Website
• Home page feature -
updated daily?
• News & Ideas
• Integration of social features
• Easy membership/
contribution
YouTube
•Post videos
•Repost relevant videos
Blog
• Unique blog posts published frequently
• Embedded videos
• Commentary
• Re-posts from other blogs/news sources
• White papers
• News, events & announcements
• Analysis & commentary
• RSS feeds
• Blog Roll: Includes links to all other related blogs
• Twitter feeds & FB Open Graph
• Daily posts and links back to blog
• Conversation with members, etc.
• Q&A
• Open Graph integration with blog
Blog Website
YouTube
Page
Groups
ONE SMALL EXAMPLE: onekidneymatters.com
Using well designed, interlinked, co-
branded blog/website, Facebook page
and Twitter profile to promote kidney
disease awareness.
Design and Development Tools
CMS: Wordpress, Drupal, Joomla
Blogs: Blogger, Wordpress, Tumblr, Movable Type, etc.
Microblogging: Twitter
Social Networks: Facebook, LinkedIn, Google+, Pinterest
Online Video: YouTube, Vimeo
Photo Sharing: Flickr, Instagram
File Sharing: Dropbox, Box.net, Skydrive
Collaboration Tools: Yammer, Jive, Skype, WebEx, GoToMeeting
Monitoring Tools: ChartBeat, radian6, Google Alerts
Publishing Tools: HootSuite, Shoutlet, various apps
Graphics Tools: Photoshop, Illustrator, GIMP (free), Acrobat
Email Blast Tools: Constant Contact, iContact, Mailchimp
Specialty Apps: Virtual exhibitions, etc.
Questions?