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2012 PROGRAM REVIEW

Cosmetology Department

Prepared by John Rogers

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Introduction__________________________________

Overview

The current document contains a collection of data related to the Cosmetology program and is intended for 2012 Program Review. The content includes departmental program history and data tables describing state data from California Labor Market Information Department; 2012 Office of Institutional Research; 2012 Economic Modeling Specialists International; State Board of Cosmetology Examination Statistics; spring 2011 Biennial Program Review Report; and 2012 Advisory Board Meeting Minutes.

Contents

Introduction 2

Program History 3

Program Description 5

Program Goals & Objectives 6

Student Learning Outcomes 7

Institutional Learning Outcomes 7

Population Served 8

Program Evaluation 13

Program Improvement 16

Curriculum Review 18

Community Engagement 22

Future Trends, Program Planning and Recommendations 23

Staff Levels and Load Factors 24

Organizational Charts 25

Department Summary 28

Exhibits 30

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Program History

The Santa Monica Cosmetology Program started in 1949 with June Ketcham as Department Chair. The cosmetology department was housed on Pico Boulevard and Virginia Street. In 1958 the cosmetology department was relocated to the main campus on Pico exposing the programs to students, faculty and the community.

The cosmetology department generated revenue for Santa Monica College by providing discounted salon services to students and faculty and offering reduced rates for services compared to traditional salons to the general community; including seniors and the disabled. The cosmetology students and staff coordinates with the photography, fashion and theatre art departments on campus by providing make-up and hairstyling services, as well as, supply models for photo shoots and annual fashion shows.

In 1980, the cosmetology department expanded into a larger space to accommodate a larger population of students. In 1981, the department moved to the Business Building located on the main Pico campus. This opened student participation services for all departments, faculty, students, including the general public. The Vocational Instructional Assistants (VIA) program enabled the cosmetology department to maintain a high standard of service by providing additional expert assistance to students on the salon floor.

In 1998, the program transitioned from group classes into modular courses that offered students more flexibility in either a full-time or part-time program.

In 2001, a skin care program was implemented for students pursuing esthetician licensure. This was in response to industry trends for skin care services. Additionally, dress codes were modified to introduce and prepare students on proper attire that meet industry standards and expectations. The department also purchased new salon stations that not only improved the overall department aesthetics but; increased departmental safety. The program was expanded to part-time students compared to all full-time students for all disciplines; skin care, nail care and cosmetology curriculums.

In 2007, the fall semester rolled-out an evening program, in addition to the daytime program, to accommodate individuals who were interested in changing careers or supplementing their income.

In 2008, the curriculum was developed for a Teacher Training and Salon Business programs. A Salon Business Certificate was also created in conjunction with the Business, Accounting and CIS Departments. Due to budgeting limitations the evening curriculum classes were discontinued; leaving only the continuation of salon classes; allowing students to gain additional clocked hours and operations in order to complete their programs.

In 2010, the department was awarded approximately $35,000 VTEA Grant to purchase a Micro-dermabrasion skin care system for the skin care program. This equipment required instructors to become certified, enabling them to teach a practical and technical curriculum to students. The training for curriculum was submitted for approval to Academic Affairs. It was determined that micro-dermabrasion training will be added as a salon class in the fall of 2013. Students will earn a Certificate of Completion after completing 8-weeks of practical and technical training. Additionally, our department searched for way to conserve our discretionary funds in order to create spending opportunities in other much needed areas. This resulted in the purchase of a washer and dryer unit, which allowed our department to launder towels in-house. This created a significant cost savings for our department.

In 2011, the VTEA granted our department funds to purchase three flat-screen monitors, two camera’s w/tripod, a skin scanner, and 10 stools with backs, all of which is used for instructional and

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demonstrational purposes. The monitors were installed in the fall of 2012. There was also an improved dress code was implemented, requiring all students to dress in black scrubs, thus eliminating the arduous task of policing inappropriate wardrobes that distracted staff and other fellow students. Additionally, a student handbook was developed and rolled-out to communicate program expectations and articulated departmental policies and procedures in laymen terms. The cosmetology department also volunteered to participate in the SLO pilot, which proved to be a useful measure for student success. All instructors are currently required to incorporate student learning objectives on their respective syllabi for each course.

In 2012, cosmetology was awarded $5,000 of Perkins IV Funding to purchase an Egan Smart Board for instructional and demonstrational purposes. The equipment was installed in spring 2013. As a part of staff development compliance, a dedicated training session for all staff was conducted and the department chair incorporated additional training as a departmental activity during our spring 2013 flex day. Advanced instructional training is currently available and can pre-arrange at the Bundy Campus location. During our departmental budgeting meeting, there was a discussion surrounding the need for new hair dryers units in salon. This caused our staff to challenge other areas we could conserve in. We decided it was more cost effective to service the existing hair dryers and replace any needed parts. This resulted in all hair dryers being fully operable. This created a significant cost savings for our department. Our department also received a generous skin care equipment donation from Cristina Radu European Skin Care in Beverly Hills, which included a dibitron machine, facial lamps, facial steamer, oxygen machine and spray gun, paraffin spa baths and towel warmers worth $4,220.

In 2013, we were awarded a $3,000 Global Citizenship Mini-Grant to be used to further professional development as a hair extensions course for all instructors in the cosmetology department. We intend for the training to result in a curriculum expansion for the department.

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Program Description

Cosmetology is the study and practice of professional care of the hair, skin and nails. The Santa Monica cosmetology program offers training; in hair styling, haircutting, chemical treatments in permanent waving, chemical hair relaxing, and hair coloring; skin care, make-up techniques, and nail care.

The cosmetology program uses Milady’s educational textbooks and materials. Milady’s provides an all-inclusive cosmetology technical and practical curriculum that consists of a step-by-step; hands-on learning approach. The educational provisions include workbooks, DVD systems for classroom instructions, review and test generators to evaluate course material.

The cosmetology profession is regulated by state laws that stipulate that all participants complete 1600 clocked hours for cosmetology; 600 clocked hours for skin care; and 400 clocked hours for nail care. SMC’s cosmetology programs are strategically designed to prepare students on passing state board examinations; included in clocked hours are state board courses that help familiarize students with the practical and written examination procedures.

Upon program completion, students will have the essential knowledge and technical skills necessary to compete successfully in the beauty industry. SMC’s cosmetology programs also prepare students for entry-level positions that include but are not limited to hairstylists, salon managers, educators, make-up artists, product representatives, skin care specialists, nail technicians, and business owners.

Our programs offer a variety of services for SMC’s faculty; the general public; and it also provides support to community-based organizations. Our program coordinates with other departments such as, counseling, disabled student services, EOPS, ASO, Cal Works, Matriculation, Fashion, and Theater Arts, Photography, including the Corsair Newspaper. We also participate in off-campus activities, as well as, provide curriculum information during program orientation regarding textbook materials, program equipment, program costs, course offerings and services. In addition to instructors attending teaching seminars that demonstrate new and innovative approaches to student education they also attend regular hair shows. The learned information is incorporated in the classroom lesson plans and all activities are communicated to all students. We vigorously encourage students to participate in community service projects, contests, as well as, attend all professional hair shows.

Many opportunities are available to cosmetology graduates, resulting in successful jobs as stylist, make-up artists for television and motion pictures, facial and skin care specialists, cosmetic sales, manicurist and nail art, and salon ownership.

The cosmetology department conducts an annual advisory board meeting for the purpose of discussing pertinent industry adjustments, as well as, new trending innovations in relevant areas relating to technology, science, and the economy. The invitees are industry professional dealers, educational lecturers, including departmental staff, who disseminate essential information in an effort to support and foster student success. The meeting discussions include program improvements, advancements related to practical techniques, product lines, and state-of-the-art equipment. Program suggestions and equipment demonstrations are welcomed and implemented for program improvements; also areas of discussion involve safety regulations and program compliance. All programs that require faculty certification and training are incorporated to advance staff and professional development in addition to meeting the required Career Technical Educational hours.

Lastly, cosmetology’s mission statement is in alignment with SMC’s mission statement, which challenges students and supports them in achieving their educational goals by offering high-quality technical

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education. The department promotes an environment of lifetime learning by training students for successful pass rates for licensure in the field of cosmetology.

Equipment & Facilities

The cosmetology department is located on the west corner of the Business Building. It consists of 5 classrooms (including hair salon), 2 esthetician salons, 4 faculty offices, 1 faculty locker room/break-room, 1 back-office, and a reception area. We offer classes from 8:00 am to 12:00 pm and 12:30 pm t0 4:30 pm.

Program Goals & Objectives

• Prepare students for the California State Board exam that are in pursuit of a Cosmetology, Esthetician or Manicure licensure.

• Prepare students to obtain a cosmetology certificate that requires the completion of 37 units with a “C” minimum and earning the state required 1600 clocked hours.

• Cultivate more communication with Counseling, Cal Works, Financial Aid and student orientations to improve matriculation services and opportunities for students to earn an associate’s degree.

• Prepare students on new testing material that reflects the National Interstate examination for state board. This requires re-designing the testing format and practical operations on timecards.

• Prepare teacher trainee students for educational career opportunities.

• Develop student competencies that result in student possessing more competitive skills that prepares them for immediate employment in all disciplines.

• Create an advanced skin care class in Micro-dermabrasion where students can earn a Certificate of Achievement. This course will be a value added for students seeking immediate employment upon program completion and also addresses students who complete the skin care program and cannot apply for licensure.

• Develop a faculty program that trains staff in specialized techniques that support the new certificate program for Micro-dermabrasion and professional cosmetologists.

• Further develop our global networking through social media programs for students seeking employment and tracking industry success; create new marketing materials for each discipline; and improve student retention.

• Purchase online testing prep materials to address low test scores reported by the state.

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Overarching Goals

• The reduction in the California State Budget is the causation of our 4-hour evening program being discontinued. This has created a significant challenge for our working students, single mothers, and other special populations to complete our programs; thus interfering with their ability to receive licensure. Also, it fails to accommodate students who cannot commit to a full-time day program; preventing opportunities for many of our students to complete their programs or achieve educational goals. This result in an increase in student transfers; thus contributing to the decline in student retention.

• The weekly loss of 16-hours of salon, result in the loss of 128 hours every 8-week session; forcing students to enroll in additional sessions to complete required clocked hours; hence increasing overall program costs.

• The reduction in state funded specialty programs also cause students to alter, delay, or discontinue their educational goals. As a consequence, students find themselves in a state of crisis; finding it challenging to afford to stay in college.

• Material mark-up costs become an additional burden on students due to the number of frequent handbook editions and workbook updates. This forces our students to purchase new materials in order to stay current with classroom assignments; in lieu of our cost reducing efforts to arrange kits in the bookstore that enable students to attend classes with the required equipment for the current courses they are enrolled.

Student Learning Outcomes

• Cosmetology faculties developed SLO’s for each course, all of which have been approved by the department and submitted for and approved by the Curriculum Committee. (See Exhibit B).

• All assessments remain in compliance with the California State BBC guidelines.

• BBC pass rates show consistent pass rates above 80% for two consecutive years. Our faculty is currently developing new testing materials to expand course content and terminology, which now appears on the National Interstate exam.

• Department syllabi follow a specific format that includes intended SLO’s for each course. At the start of each semester instructors submit any revised syllabi to the Chair to ensure there is proper alignment with course outlines on record.

Institutional Learning Outcomes

• The cosmetology department has implemented staff development activities that identify roles and expectations of each faculty member. This process provides a unique opportunity to highlight and give proper recognition for the hard work and valuable efforts of each staff member who exhibit faculty dedication to ensure program improvements. (See Exhibit C)

• A more efficient electronic method has been put into practice to track clocked hours, certificates awarded and earned degrees; including licensure pass rates.

• When future state or departmental budgets allow for the re-installation of an evening program our department will provide the appropriate staffing and human resources needed to maintain a program that can accommodate large number of lab/clinic hours.

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Population Served

Ethnicity/Race Fall 2008 Fall 2009 Fall 2010 Fall 2011 College-wide

2011

Asian/PI 68 69 69 61 5545

African Am 79 77 87 98 2925

Hispanic 117 132 151 156 10096

Native Am 1 1 2 6 74

Other 21 - - - -

White 178 193 189 157 9149

Multi-Races - 10 18 15 1041

Unreported 65 49 26 25 1147

Total 529 531 542 518 29977

Our population approximates the ethnicity makeup of SMC’s college community provided by the Office of Institutional Research. This report shows that 30.1% of the cosmetology population is White, which parallels SMC’s 30.5% college-wide 2011 statistics; however it is 4.6% below prior year. Hispanics represent 30.1% compared to the 2011 college-wide levels of 33.7%, demonstrating an increase of 5.2% above the prior two years. This can be attributed to improved coordination between DPSS, Cal Works/Gain, Financial Aid, and detailed responses to students who call for tuition rates or program information. The remaining population is made-up of 18.9 % African Americans compared to the 2011 college-wide totals of 9.8%, also illustrating a 4.4% increase over the last two years, with Asian/PI’s representing 11.8% compared to 18.5% of the 2011 college-wide totals, which remain comparable to the prior two years. This can be contributed to strategies to boost the success of underrepresented students. The Chancellor’s Office introduced the “multiple races” category in 2009, eliminating the “other” category. The unreported category has consistently decreased annually, which can be direct related to improved data accuracy taken during initial enrollment.

Gender & Course

Completion

Fall 2008

Course Success

Fall 2009

Course Success

Fall 2010

Course Success

Fall 2011

Course Success

Female 471 67.2.0% 474 73.20% 476 70.40% 457 68.90%

Male 58 69.30% 57 59.80% 63 66.70% 61 46.00%

Department 67.50% 72.10% 70.00% 67.00%

College-wide 65.10% 66.70% 68.20% 68.60%

Total 529 531 542 518

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Institutional Research show male enrollment consistent with prior year levels approximating around 11%; however cosmetology remains 34% less than 2011 college-wide levels. Gender distribution is always high for female students throughout each discipline; however cosmetology historically attracts more women than men. Success rates range from 67.2% to 68.9% for females and 69.3% to 46% for males compared to prior years data. The 10% decline in male success rates can be directly related to the overall reduction in program enrollment. Nevertheless, cosmetology success rates remain consistent with the general college-wide success levels.

Age Groups Fall 2008 Fall 2009 Fall 2010 Fall 2011 College-wide

2011

19 or Younger 114 96 107 117 9525

20 to 24 158 175 199 176 11816

25 to 29 80 112 100 92 3690

30 to 39 95 74 80 68 2812

40 to 49 55 51 43 43 1226

50 or Older 27 23 26 26 908

Total 529 531 542 518 29977

Institutional Research shows a 5% fluctuation in student age group 20 -24, yet ranges between 5 to 10% less than 2011 college-wide totals since fall 2009. Age group 30-39 also appears to fluctuate, averaging 9% greater than 2011 college-wide figures since fall 2008. There appears to be a consistent decline for age group 25-29, since fall 2009, but extends 3% above 2011 college-wide data; Age groups between 40 and older remain static compared to fall 2010 and 2011; ranging between 2%-6% above college-wide totals for age group 40-49 and as much as 48% above college wide totals for age group 50 or older; since fall of 2008. Information derived from the 2011 Economic Modeling Specialists International report show age group 20-24 at 17% compared to the Institutional Research report of 34%. However, similarly situated age groups 24 to 44 in the 2011 EMSI report are comparable to SMC’s IR report ranging about 50% to 56%.

Residence Fall 2008 Fall 2009 Fall 2010 Fall 2011 College-wide

2011

California 484 476 485 447 25027

Out of-State 16 18 28 37 1755

Foreign Country 29 37 29 34 3195

Total 529 531 542 518 29977

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The majority of cosmetology students are California residents, representing 86.3% compared to 83.5% of college-wide figures in 2011; and a 4.2% decline compared to 2008. Out-of-state and foreign students represent 7.1% and 6.6%; respectively compared to 5.9% and 10.7% college-wide; respectively. The overall cosmetology population declined by 5% compared to prior year; however research shows it has rebounded to 2008 and 2009 population levels.

Enrollment Fall 2008 Fall 2009 Fall 2010 Fall 2011 College-wide

2011

First Time 117 78 84 99 6211

First Time Transfer 101 102 98 58 3306

Returning 74 71 72 63 3130

Continuing 234 280 288 298 17176

Special Admit (K12) 3 0 0 0 154

Total 529 531 542 518 29977

Institutional Research show continuing students represent 57.5% of the 2011 attendees, paralleling the 2011 college-wide statistics. This demonstrates a slight increase compared to 2008. First-time students were 19.1% in 2011, an increase of 3.6 % compared to 15.5% in 2010, trending closer to 2008 totals of 22.1%. This outcome could be related to current economic instability, resulting in previously employed students seeking alternative or supplemental careers and/or incomes. The decline in student transfers is 8% compared to 2009. However, there is a 13.3% increase in first-time enrollees compared to 2009, consistently trending with the 2011 college-wide figures of 57%.

Educational Goals Fall 2008 Fall 2009 Fall 2010 Fall 2011 College-wide

2011

Transfer 179 179 187 208 21460

Associates 71 94 98 115 1696

Certificate 81 97 86 85 407

Career Objective 127 100 104 68 1831

Educational Development 13 12 11 15 15811

Improve Basic Skills 6 3 3 1 96

Move from NC to Credit 0 0 0 0 13

4-Yr. Student 3 4 7 3 1155

Unreported 48 38 45 22 1677

Total 529 531 542 518 29977

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Institutional Research report state student transfer population is 40% of enrollees pursuing educational goals, 14% greater than prior two years data. This can be directly related to the impact budget restrictions has on the cosmetology program, resulting in class offering reductions; thus reducing enrollment. These outcomes create the need for students to seek alternative solutions to finish their educational goals. Cosmetology experienced an 8.8% increase in students earning Associate Degrees since 2008. We attribute this to improvements in communication between cosmetology and Matriculation Services and counseling, Cal Works/Gain, Financial Aid and student orientations. However, this report also shows a slight decrease in certificates awarded since 2009. This is due to discontinuing our evening program, which further highlights the challenges our non-traditional students face in order to complete required hours. Moreover, the 4.1% decrease in unreported students compared to prior years is attributed to improved data accuracy during initial enrollment.

Educational Status Fall 2008 Fall 2009 Fall 2010 Fall 2011 College-wide

2011

Not a HS Graduate 26 31 28 23 727

HS Graduate or Equivalent 414 404 424 431 25316

Associate Degree 20 28 22 18 68

Bachelor’s Degree/Higher 69 68 68 46 3166

Total 529 531 542 518 29977

Institutional Research reports shows cosmetology has experienced a reduction in the number of enrollees who have not graduated from high school. This is attributed to an overall increase in graduates on a statewide basis; nevertheless, cosmetology remains 2% above the 2011 college-wide data. Also, it should be noted that cosmetology does not require any prerequisites to enroll in our program. The rate of students with Associate degrees remains consistent to prior year, yet it is slightly higher than 2011 college-wide totals. However, students with a Bachelor’s degree register less every year since 2008 and are less than the overall college-wide data. This is directly related to a reduction in class offerings every year, excluding fall 2010.

Basic Skills Fall 2008 Fall 2009 Fall 2010 Fall 2011 College-wide

2011

No 486 485 495 454 23694

Yes 43 46 47 64 6283

Total 529 531 542 518 29977

SMC’s Institutional data show an approximate 4% decline in students not enrolled in at least one pre-collegiate credited course, compared to prior year and rate 8.6% above the 2011 college-wide data. This is directly related to class offering limitations, due to budget reductions. This further supports the impact budget cuts has on our program goals and curriculums. It is very challenging to counsel students on higher educational goals when chief complaints reveal that classes are limited and full, even during open and early enrollment; making the pursuit of higher education even more out of reach.

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Part/Full Time Fall 2008 Fall 2009 Fall 2010 Fall 2011 College-wide

2011

Part-Time 414 415 433 418 18607

Full-Time 115 116 109 100 11370

Total 529 531 542 518 29977

Enrollment patterns show over 80% of cosmetology students enrolled as part-time, 18% less than 2011 college-wide totals. This is due to how cosmetology units are earned and calculated, which is unique compared to SMC’s academic curriculums. Cosmetology units do not parallel unit hours earned compared to academic coursework. (See Exhibit A; which shows units earned per class.)

Course Sections Fall 2008 Fall 2009 Fall 2010 Fall 2011 College-wide

2011

Total 92 104 90 83 82

The number of sections offered by discipline decreased by 22 sections compared to fall 2010. This significant reduction is the result of discontinuing our evening program. The cutbacks in daytime classes happened to be arranged hours and represent 22% of the sections also being impacted by the new course repeatability regulations. Currently, there is no educational distance or on-line courses available in future semesters; however we have shown consistent interest in offering additional theory and business courses to students on-line. These classes consist of four related science courses and one salon business course. Curriculums for these classes can be developed and presented upon request.

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Program Evaluation

Cosmetology was commended in the 2011 Program Review Biennial Report for participating in the state mandated SLO pilot. It was determined that cosmetology performance criterion and State Board regulation compliance be used to assess program level SLO’s. A list of outcomes were submitted and approved by Academic Affairs, requiring periodic updates and curriculum adjustments. All subject assessments are practical and written, meeting all California State Board guidelines. Each class-level is measured by in-class demonstrations that also meet California State Board of Barbering and Cosmetology guidelines. Students who earn a pass rate under 70% must repeat that class.

The passing rates for state board practical examinations remain above the 75% passing rate, averaging five consecutive quarters in all disciplines. However, the last two quarters of 2012 show exam results for cosmetology has significantly declined on the written segment, and conversely esthetician’s show a decline on the practical segment of the exam. The faculties all agree this is directly related to changes on the BBC exam that previously covered only California state criteria. The current exam is based on National Interstate guidelines for practical examinations, reflecting information and procedures not previously covered on a statewide basis. The written portion of the state board exam was implemented in spring of 2011. Educational material needs to be upgraded with any state board testing modifications. Student outcomes reveal significant declines in student pass rates. This further supports the need to re-design and upgrade our state board testing format, including adding on-line testing materials, which will address the low test scores reported by the State Board.

BBC Exam Result Rates for 2011-2012

3rd Quarter

2011 4th Quarter

2011 1st Quarter

2012 2nd Quarter

2012 3rd Quarter

2012 4th Quarter

2012

Cosmo – Written 82% 93% 89% 80% 80% 59%

Cosmo – Practical 85% 93% 84% 100% 95% 83%

Esthetician – Written 100% 90% 90% 88% 79% 86%

Esthetician-Practical 71% 100% 100% 86% 93% 80%

Nail Care – Written N/A N/A N/A 100% N/A N/A

Nail Care – Practical N/A 100% N/A 100% N/A N/A

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Labor Market Data

Cosmetology Department Employee

Projections 2010

Employee Projections

2020

Employee Change #

Employee Change %

Annual Avg. Job Opening

Median hourly wage

Hairdressers, Hairstylists, and Cosmetologists 9,950 11,440 1,490 15% 338 $ 13.39

Makeup Artist, Theatrical and Performance 560 650 90 16.1% 19 $ 41.23

Manicurist and Pedicurists 4,590 5,260 670 14.6% 151 $ 9.56

Skin Care Specialists 2,740 3,340 600 21.9% 110 $ 15.44

According to the 2012 Labor Market Occupational Profile by Job Classification in Los Angeles County, there is a 4% demand increase for cosmetologist’s projected between 2010-2020 compared to the 2007-2008 labor market statistics; there is consistent findings for make-up artists of 4.7% above 2007-2008 data; with a significant demand increase for skin care specialists of 9%; however demand remains static for manicurists compared to data from 2007-2008. Although, median hourly wages continue to misrepresent cosmetologist’s actual earnings, Labor Market data show a significant increase in median hourly wages for make-up artists by $32.60; $4.41 increase for skin care specialists; $2.97 increase for cosmetologists; and $1.27 increase for manicurists compared to the 2007-2008 labor market statistics. However, manicurists report a 23% decline in overall annual average job openings compared to 2007-2008.

Economic Modeling Specialists International report state there are 278 job openings compared to LMI’s 338 job openings for cosmetologists; with manicurists showing only 26 openings compared to 151; it also shows 8 make-up artists openings compared to 19; and comparable openings of 110 for skin care specialists.

When the above data is compared to college core indication figures it reinforces that the data being used is misleading due to the fact that it is nearly impossible to obtain information from salons or industries that hire independent contractors. However, the gathered data represents licensed professionals whose pay is commission based and who have taxes withheld. Tax information is generally reported to the state.

Achievement – Core Indicator 1

The Core Indicators for TOP code 3007 (Cosmetology) indicates technical skills attained by cosmetology students is 90.18; ranging 5.5% below state negotiated level of 95.63. By upgrading course curriculums and re-designing state board testing data to include information and terminology on practical procedures and techniques not currently covered in the Milady’s educational materials; our department will experience a marked improvement on our overall achievement averages and state board pass rates.

Credential, Certificate, or Degree – Core Indicator 2

The Core Indicators for TOP code 3007 (Cosmetology) indicate completion levels are currently 63.75; a 13.75% escalation above state negotiated level of 50.00. Our department continues to explore opportunities to add certificate programs and courses, including increased participation in interdepartmental projects that will also allow our students to gain additional clocked hours. This will

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aids students in completing the state mandated hours. Additionally, coordinating efforts between cosmetology and EOPS, ASO, Cal Works, Financial aid, and student orientations will improve matriculation services and opportunities for students who want to earn an Associate or higher degree.

Persistence & Transfer – Core Indicator 3

The Core Indicators for TOP code 3007 (Cosmetology) show student transfer levels at 70.79; which is 3.73% below the state negotiated level of 67.06. By integrating other departments such as EOPS, ASO, Cal Works, Financial aid to participate in our student orientations, with periodic meetings dedicated to conferring with students less knowledgeable about available opportunities or services could only improve cosmetology’s matriculation rate.

Placement – Core Indicator 4

The Core Indicators for TOP code 3007 (Cosmetology) reveal employment levels attained at SMC is 66.66; exceeding the state negotiated level of 64.58. These numbers have slightly improved over the last few years; in lieu of, uncollected data on workers hired as independent contractors; thus skewing overall data and negotiated levels. Small salon businesses hire independent contractors on a short-term basis; including salons not required to report information to the state. This results in distorted figures on employment retention. The most common scenario in salon establishments are licensed operators who rent booths as stylists, estheticians or manicurists and are responsible for maintaining their clientele, scheduling and supplies independently.

Non-Traditional Participation – Core Indicator 5a

The Core Indicators for TOP code 3007 (Cosmetology) indicate non-traditional participation at SMC is 6.60; which is 3.7% below state negotiated levels of 10.32. Our overall goal is for improvement by increasing program marketing; interdepartmental campus presence; while simultaneously integrating services with EOPS, ASO, Cal Works, Financial aid during student orientations. This will address the concern for non-traditional participation, men, and displaced homemakers.

Non-Traditional Completion – Core Indicator 5b

The Core Indicators for TOP code 3007 (Cosmetology) show non-traditional completion rates is 5.50; 11.48% below state negotiated level of 16.98. Our overall goal is for marked improvement. Increasing program marketing; integration of departmental services; and increasing program offerings to include certificate programs will help students gain additional hours needed to complete state mandated hours.

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Program Improvement

Today's industries concerns suggest that students are often are not equipped with current industry techniques that ensure success in today's competitive marketplace. So it is very important that our program offers a educational curriculum that teaches current trends; including more advanced techniques such as wiggery, weaves, and extensions. Our department has discussed developing curriculums to include the above mentioned advanced techniques. This critical element prepares students for the state board exam that include questions on practical and technical terminology and techniques not previously comprised on the California State practical and written exam. The State Board of Cosmetology and Barbering implemented a new National Interstate practical exam in Fall of 2012. This remains a major area of concern and this issue will be presented at our 2013 advisory board meeting. This discussion will help to determine integration methods on new course materials and program development. We have already completed a new curriculum for an advanced skin care course. It has been submitted and approved by the curriculum committee and the new course will be rolled out by summer of 2013.

By expanding our educational program to include current practical and technical techniques and materials presents an opportunity to further develop our professional staff; in addition to, preparing students to pass the newly implemented National Interstate exam. This also ensures that non-traditional, displaced or economically disadvantaged students are capable of economically sustaining themselves. This can be achievable by gaining competitive advantages and competencies needed to enter the global marketplace. Maintaining cohesive training throughout all course levels remains a yearly objective. These objectives will not require additional space to operate. It can also be achieved with the existing faculty. This includes aligning updated course curriculums to textbooks, DVD’s and study guides. SLO’s and PLO’s will be assessed during the mid-point of every 8-week session. Outcomes will determine if basic technical, practical and critical thinking skills are applied. BBC exam rates will measure overall outcomes of updated testing materials and course curriculums. Course updates for all classes will be implemented by fall 2013 or spring 2014, depending on available budget funds. New timecards will also be created for all course levels by summer 2013.

Improving state board pass-rates is a value-added benefit for students pursuing licensures; furthermore it makes certain that students who complete our program can earn a certificate and/or a degree. Moreover, it will improve our overall local negotiated level; as we continue to strive to reach state level percentages in the areas of non-traditional student participation and completion.

Program retention rate of 86.4% and completion rate of 72.4% have increased overall compared to prior year and remains a major area of focus for our faculty. Cultivating more communication between cosmetology and internal departments during student orientations will improve matriculation opportunities for students to pursue higher degrees and it also remains a yearly objective. This objective will not require additional space to operate. It can be achieved with the existing faculty. We plan to increase communication between cosmetology and other departments by scheduling dedicated meetings for students who are potential candidates for any available campus resources by fall of 2013. Student surveys will be the assessment data used to determine added coursework or current industry techniques students request to enhance our existing program.

Since cosmetology has historically attracted more women than men we explored ways to expand our program offering to include a barbering curriculum during evening hours, which also simultaneously addresses the uneven gender distribution. Currently, we have faculty that hold a Barbering license, they also have years of work experience, and presently work as a Barber in our local community. It would

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dramatically enhance our existing cosmetology program. Developing a curriculum, the application process could easily be submitted to the Curriculum Committee and Academic Senate for consideration.

Our department suffered a 33% loss in program capacity when our evening program was discontinued. This presents a perfect opportunity to add a new program. Implementing a barbering program would be seamless process, due to the fact that our department already has sufficient space, equipment, staff and license. This expansion would incrementally increase student enrollment and address trends in gender, age, culture and nationality demographics. Research on the State Board of Barbering and Cosmetology barbering curriculum, process approval, curriculum development, and human resource allocation is being conducted by a staff member and can be submitted for approval and prepared for roll-out by spring or summer 2014. This new program offering coupled with increased communication between cosmetology and Counseling, Cal Works, Financial Aid during student orientations will allow the cosmetology department to maximize its potential by operating to capacity, increase student enrollment and create an increase in departmental contributions based on the increase in collected service fees. There would be a need to hold separate orientations for barbering and cosmetology students, as it will reduce any program confusion or overlap. This objective will not require additional space to operate. It can be achieved with the existing faculty, however it with program growth it may require one additional fte. This process can be achieved by spring 2014. Student surveys will be the assessment data used to determine added programs or course work requested by students to enhance our existing program.

Additionally, our faculty continuously explores ways to expand program offerings for future and existing students who have already graduated. Labor market statistics show a demand increase for advanced skills in micro-dermabrasion for skin specialists. A supplemental course was added for advanced skin care students who have obtained more than 450 hours. The criteria for students to earn a certificate in Micro-dermabrasion is perfect attendance; a pass-rate of 80%; and the ability to complete a micro-dermabrasion treatment within one hour. Training will be implemented for all faculties in preparation for classroom lectures, demonstrations, and clinical applications in salon. This coursework is a value-added benefit to for students in our program, in addition to our ability to offer more advanced services to clients. This yearly objective will address declining student enrollment, as a result of discontinuing our evening program. Recent study surveys reveal SMC’S decision to reduce course offerings for winter 2012 and summer 2013 has certainly affected our student’s ability to gain clocked hours and operations needed to graduate and go to State Board for licensure. Many of our students find it difficult to stay in school due to consistent budgetary reductions that cause an extended program and an increase in overall educational fees. However, re-implementing our evening program would dramatically improve total student retention rates and SMC’s Institutional Research data will assess the improved outcomes. This objective will not require additional space to operate and can be achieved with the existing faculty.

The combination of demographic trends (gender, race, ethnicity and nationality) and accelerating globalization cause management of cultural differences to be a critical issue. SMC’s vast intercultural population requires that staff to possess intercultural communication skills to better teach and support international students that require assistance on a continual basis. Training in intercultural communication would better aid in identifying academic differences; needed adjustments; and best practices on integrating international students into our programs from the orientation stage to the classroom. I am currently collaborating with chair of the communication department on coursework and/or training necessary to address this growing condition.

Lastly, our department is in desperate need of equipment upgrades. Our faculty has repeatedly shown grave concern of the cumbersome, aged and damaged workstations. This continues to make practical lesson plans and classroom demonstrations very challenging. The installation of state-of the-art

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furnishings will facilitate the fundamental need for overall departmental functionality. Too often classrooms are filled to capacity, making classroom demonstrations that require instructor visability very challenging. Visability is a critical element to students being able to fully capture practical demonstrations or complex techniques. Repairs for existing furnishing is too costly and continue to pose floor space and overcrowding disputes. Mobile workstations are well-designed for classrooms, lectures and salon sessions. It directly addresses student overcrowding and makes better use of the poorly under utilized floor space. Ultimately, it would give the entire cosmetology department an overall facelift and provide an atmosphere that can compete with other local area schools that offer exceptional cosmetology programs.

Curriculum Review

Our department collaborate industry ideas and implements many of the suggestions discussed with industry professionals on subject matters such as, advanced techniques, product lines, and state-of-the-art equipment.

The following is the 2012 Advisory Board Meeting Minutes:

COSMETOLOGY ADVISORY BOARD MEETING,

TUESDAY, MAY 1, 2012 – BUSINESS 111

9:00AM – 11:00AM

GOALS OF ADVISORY BOARD

• To continue to build an excellent program • To make our students well-rounded and highly employable • To ensure viability to our program • To strengthen ties to the community • To ready students for the job market

ACCOMPLISHMENTS

• VTEA Grant awarded the following: (3) TV monitors (2) cameras w/typhoid’s, (1) skin scanner, (10) stools w/ backs, Smart Boards

• Four stylist scored in the top 20 nationwide • Cut & Style hair for homeless shelters • Cracking down on repeat of courses • New changes in curriculum from 8 hour to 4 hour classes:

Esthetician/Skin Care, Full Time students can complete the 600 hours in approximately eighteen weeks. Unfortunately, because the total units of the Esthetician program are 14, there is no AA Degree. However, a Certificate of Completion of the program

Nail Care/Manicure/Program Full-Time students can complete the 400 hours in approximately two eight-week

sessions The Cosmetology Program/ Full-Time students can complete the 1600 hours in a

little over a year, students may apply their 38-units credit towards a Cosmetology AA degree

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Salon Services under the supervision of Licensed Instructors are open to the public providing the following services:

o Shampoo and Styling o Hair Shaping o Scalp Treatment o Hair Coloring o Permanent Wave o Hair Relaxing Process o Facials o Make-up Application o Waxing o Manicure

• Cosmetology students participate during Club Row and cut hair on the spot, we also do hair

for Fashion Shows • Helen – “I put Cosmetology on the map”! Nobody knew we were here. We are more exposed

now. • Students introduce themselves and say “Hi I’m from Cosmetology” and are proud of it!

Discussion Question

1. Do you think that the State Board changes in testing will change the quality of the students and our profession?

Discussion

• The State Board is not asking very much, they have dropped their standards and yes that will affect the quality of the students and our profession very much

• The exam is administered on a manikin instead of a human being • People that have the talent & quality will always have it • The profession has changed over the years, the quality of students are not prepared for

the 18 month program and give up before finishing • We need to teach the students Life Skills • It’s an honor to be a Hair Stylist • We learn who we are first • State Board should not take away live models • The state board has degraded our profession by allowing manikins instead of live models

and in some states like Alabama are trying to do away with the State Board licensing

Discussion Question

2. Which is more valuable in hiring a stylist personality or skill?

Discussion

• Attitude – Dedication • Know who you are • Must have Passion • Balance • Love what you do • Respectful, value yourself • Become a great & fast learner • Personality & basic skills • Be Honest • Caring & Listening

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Discussion Question

3. How important is a resume for the beauty industry? Cover letter?

Discussion

• You will want to ask for references from last several jobs; ask each reference to verify the statements that were made on the application/resume, as well as during the interviews. You will also want to verify any acclaimed credentials: did they really graduate from the college? Did they really attend certain critical training?

• 8x10 pictures of your work • Human connection • Product knowledge, hair ability & skills • Do you understand & care about customer service • What do you want from this business, who is your mentor?

Discussion Question

4. Is it necessary to educate the students on the new trends or should we focus on the basic and let them learn on their own after they graduate?

Discussion

• The students should learn the basic skills with attitude • The styles are always going to be evolving and changing with the seasons • Students need to master the effective way to a consultation with a client • Being humble and gracious with customers is very important in this business • Be aware of your environment and work with it • Learn about your clients and their environment keep up with world events • Listen and learn how to communicate with each client

Discussion Question

5. Do SMC students meet your qualification for hire right out of school? Are they lacking any skills?

Discussion

• Yes, they are lacking practice and experience • The students are not familiar with all the color codes for all brand names • Hair color is 80% skill and 20% knowledge • SMC students are hired as apprentices • Students need experience in shifting gears in this industry, styles change very quickly • I would like to hire a Multi-Culture Student • Students need to become familiar and exposed to different products and how they work on

different hair and eventually learn how to sell the product. It’s hard to keep these products available at SMC because of the accountability. Maybe in the future a product representative could be made accountable for their product and help a Department Chair dispense such a product to SMC students to enhance their career.

Discussion Question

6. Do you have any suggestions on tracking students after they graduate?

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Discussion

• Form an Alumni group • Incentive for students such as a free follow-up class for former students/grads • Ask for e-mail address • Reward from retails for students who contact school, free hair product etc. • Face book • Track former employers

Discussion Question

7. What do you think of other states trying to abolish the cosmetology license?

Discussion

• Politician think more people will have jobs if they take away the license restrictions, it’s all about MONEY

• It will hurt the industry Public & health safety issues

Attendees

Alvarado, Maria Miler-Rider, Melinda

Arninr, Lisa Miller, George

Barrett, Shama Moisan, Asunta

Barry, Paul Moreno, Jazz

Bradford, Teri Perret, Debbie

Cardone, Matt Pertino, Nicholle

Collora, Francine Reed, Robert

Felix, Emerita Rogers, Jon

LeDonne, Helen Tyler, Jerry

Maldonado, Myrna

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Community Engagement

Our department has significantly increased its presence with interdepartmental engagements on SMC’S campus. For example, our students provide hair and make-up services for the Fashion Department’s annual fashion show that takes place every spring. Upon request, cosmetology and skin care students’ visit the Photography Department on a weekly basis to provide hair and make-up services for models and to work on their upcoming projects.

Cosmetology has also collaborated with SMC’s Business Department, who launched a Career Closet project in spring of 2013, offering free professional apparel for Business students. Cosmetology and skin care students provide all the hair and make-up services for models being showcased during a campus presentation, demonstrating proper dress attire during the interviewing process.

Many of our students enroll in style competition’s that has brought national attention to our school. In 2010, Pavros Olivares triumphed to first place, winning over $50, 000 in cash, travel, equipment and private lessons from industry icons along with Dominique Gagnon who placed 7th in the Junior Style Stars National Hair Competition sponsored by the Barristar Company. In 2011, three of our students placed in the top 10 in the same competition, the student who won 1st place, also entered the World Hair Show Competition in Paris and was a great representation of SMC’s educational talent. Furthermore in 2012, JoAnn Orr won first place in the Junior Mannequin Super Style Competition sponsored by Super Cuts. As of April, we are currently awaiting results of the 2012 Junior Style Stars National Competition where several of our cosmetology students have participated. In 2013, a SMC cosmetology graduate entered a Venezuelan Hair Style Competition for May 2013 and she has also been hired to teach a 5-day Hair Presentation class in August of 2013, in China.

Additional community engagements included several part-time instructors and students who donated time and services for free hair cuts to over 50 homeless people at a local Westside Thanksgiving Day event on Venice Beach in 2012.

Moreover in 2013, our department volunteered time and services at the Miriam House, providing free hair cuts to women and children. The Miriam House is a transitional sober living facility in nearby Los Angeles. Our instructors and students received amazing responses, resulting in a decision to adopt the Miriam House by Mr. Felipe Felix, one of our part-time instructors. Mr. Felix has committed to coordinating students to provide services at their facility during every 8-week session. There have also been suggestions to develop a discounted skin care package to market our program on GroupOn’s website. This is intended to replace the huge loss in our client base over the last two years due to price increases. It will also provide widespread exposure of SMC’s cosmetology program to the overall public.

Our department has undergone leadership changes in 2012. This was a perfect opportunity to examine and incorporate more effective practices that recognizes the valuable input of our entire faculty. This has shown increased communication, active listening, and overall enthusiasm among full and part-time faculty. This is evidenced by faculties enthusiastically partnering to implement a Hair Presentation workshop for all cosmetology students, resulting in a rise in student participation. Although, the majority of our staff are currently part-time; their expertise is unmatched in the industry and plays a significance role in catapulting our program to a whole new echelon. Many of our part-time faculties have generously suggested areas that could improve our program and curriculum. Their expansion ideas will maximize any available resources and external support in cost-effective ways. We strive for SMC’s cosmetology program to have the reputation of being the leading program in Los Angeles; where prospective students and the overall industry can feel pride and respect for the earned credentials and education provided by our school.

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Future Trends, Program Planning, Conclusions and Recommendations

Our departmental goals are to create more advanced cosmetology courses to include weaves, extensions, and braiding. We also intend to develop a barbering curriculum and submit it to the Curriculum Committee and Academic Senate for consideration. The barbering curriculum can function during evening hours in our existing facility without any additional space or equipment requirements. Additionally, cosmetology is also need of a Lab Technician to better support students and instructors during salon hours.

Cosmetology has a need to expand its certificate programs to attract prospective students who already have a license, and for existing students who are interested in advanced techniques. By offering additional Certificates of Achievements in all disciplines, our students will gain up-to-date education and techniques trending in today’s service industry. It will also address many students who finish cosmetology courses and cannot apply for licensure. These students do not have social security numbers and are not eligible to apply for examination. It is also important to mention; there are some certificates that allow students an opportunity to work on Multi-Media productions and do not require licenses on set. Moreover, this will allow students currently enrolled in cosmetology to obtain additional hours while taking these classes. Faculties also agree that purchasing online testing materials on newly covered procedures, techniques and terminology will address information changes on the written and practical state board examinations and overall pass rates.

During our campus flex-day the department discussed the declining BBC pass-rates for cosmetology and esthetician’s over the last two quarters. This further supports the necessity to re-design state board practical and written testing, including purchasing testing materials that reviews any new procedures, techniques and terminology.

The following are recommendations for program strengthening based on the 2011 Biennial Report:

1.) Working with Institutional Research and other campus resources to develop sufficient data to inform discussions on improving student success rates.

Conclusion: Our department utilized the 2007–2011 data prepared by the Office of Institutional Research for cosmetology to update student success rates discussed in this report.

2.) Develop strategies for addressing the lower success rates of Hispanic, African-American and male students.

Conclusion: A survey is conducted to capture the overarching needs of students with lower success rates. Discussions to add barbering and advanced certificate programs will also increase our overall male population. Our department is currently vetting more communication between Financial Aid, Cal Works/Gain, EOPS, and Counseling to address success rates of the Hispanic and African-American population. Cosmetology show consistent increases in enrollment each year for both populations since 2009. Student success rates are discussed further in this report.

3.) Continuing efforts to more fully engage all program faculties in departmental activities.

Conclusion: The cosmetology department has undergone leadership changes in 2012. The slight program adjustments have significantly improved faculty and student communication; employee morale and enthusiasm; resulting in increased partnering to develop needed departmental improvements. Although, change is challenging to adopt; it presents a great opportunity to implement new ideas that highlight the vast amount of expertise our entire faculty possesses.

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4.) Completing and distributing the departmental student handbook.

Conclusion: A departmental student handbook was implemented in 2012. This provided an opportunity for faculty to review SMC’S District Administrative Regulations, Dismissal Processes, and Departmental Safety Practices.

5.) Consider implementing a new student orientation to the program.

Conclusion: Our department has implemented a student orientation. We may consider increasing the number of orientation contact meetings to provide information about additional curriculums and certificate programs.

6.) Moving forward with plans to split Cosmetology 31B.

Conclusion: Cosmetology 31B was split and we are glad to report the staff’s collective effort to evaluate, assess, grade and further develop this course successful thus far.

7.) Evaluating SLO assessment results.

Conclusion: The department has made it a priority to assess student learning outcomes after the first 4-weeks of each course. Most of our staff currently utilize eCompanion’s grade book to help identify students who are not meeting course requirements. We recommend that instructors arrange meetings with at-risk students in danger of failing and provide additional information if needed. When students demonstrate they are challenged with the practical portion of the course; instructors arrange additional time for students to practice until they become proficient with the subject matter. Developing ways to improve and expand student learning outcomes are an ongoing process.

8.) Taking steps to determine the appropriate balance between accommodating pressure to enroll in classes and maintaining class sizes

Conclusion: Newly enforced state regulations on course repeatability have been a real challenge for the cosmetology program. Budget restrictions continue to limit course offerings and prevent students from enrolling in courses previously completed in an attempt to enhance their level of skill level or to work on techniques students have not yet mastered. Course repeatability does not take into account campus flex-days and holidays, during which the college is closed; further preventing students from earning needed hours or credits. Because a large amount of our student population has jobs and support families; this regulation makes program completion harder to achieve.

Workloads and Staff Levels

As of spring 2013, there are 4 full-time faculty and 17 part-time faculty members, accounting for the additional full-time member hired in 2011. This approximates 4.1 fte’s (21.52%) being taught by full-time faculty and 11.3 (78.48%) fte’s taught by part-time members. The full-time faculties hire ranking report shows that cosmetology gained one full-time and one part-time faculty, while losing only one part-time member since 2011. The managerial responsibilities include: purchasing, departmental budgeting, preparing grant proposals, developing course curriculums, class scheduling, serving on hiring committees for full and part-time employees, hiring temporary and student workers, evaluating student coursework, supervising full and part-time staff; participating in department chair, academic senate, curriculum committee, and career technology meetings, which includes conducting essential administrative tasks. (See Organizational Chart below)

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The load factor for teaching most classes is set at a .75 for practical, technical and theoretical coursework. This is consistent for all related science courses, leaving Cosm 64 Business Management with a load factor of 1. These result in full-time faculty teaching 20 hours per week and part-time (adjunct) faculty teaching up to 12 hours per week, compared to full-time academic faculty teaching 15 hours per week and part-time academic faculty teaching 9 hours per week.

Most administrative responsibilities requiring documentation and/or signatures are fulfilled by the chair with many activities shared among many faculty members, involving departmental meetings, student concerns, and staff support. Tasks related to student hours, state board applications, mail or media pick-ups and drop-offs is delegated to our back office staff, leaving the collection of salon service fees, product stock, towel maintenance, and client distribution remain the responsibility of the front desk. Dealing with human resource related issues include; safety practices, student conduct and behavior, grades, counseling, dress codes and student dismissals has increasingly become a shared departmental responsibility. This fosters a more hands-on approach, resulting in increased employee participation; team building; and a reduction in overall departmental grievances. Preparing departmental budgets and program reviews have presented a major challenge despite the numerous interdepartmental challenges and leadership change. Nevertheless, the information provided in this report is due to altruistic administrative support, local websites, and coordination of the generous hardworking efforts of our staff.

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Cosmetology Organizational Chart

Department ChairJohn Rogers

Full-time FacultyHelen LeDonne

Full-time FacultyDebbie Perret

Full-time FacultySuzanne Moisan

All Full-Time Faculty directly report to Department Chair

Part-Time InstructorsJilla Assadi Julie Lim

Brandon Ceballos Samantha Manual

Nick DiCamillo Jacqueline Monge

Felipe Felix Alannah Myers

Irma Figueroa Rosalyn Nunley

Hubert Harrison Catherine Vaughn

Susan IJames Donnie Williams

Jocelyne Kepler Carolyn Young

All Full-Time Faculty directly report to Department Chair

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All Other Departmental Staff

Front DeskMichael Jimerson

Back Office ManagerVanan Yahnian

Student WorkerTravis Leggett

Student WorkerCrisalys Vasquez

Other Faculty and Student Workers directly report to Department Chair

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Departmental Summary

The field of cosmetology still remains an exciting and financially rewarding career. The cosmetology department prepares students to complete the required hours and operations to qualify for the California State Board examination to obtain licensure. Many cosmetology students continue their educational goals earning an Associates degree and go forward to pursue a Baccalaureate of Vocation Education (BVE).

Students in our program can also earn a Salon Business Certificate after completing additional classes from other departments to enhance their knowledge in the field.

The cosmetology department awarded the following Certificates of Achievement in 2012:

• Cosmetology 58 • Skin Care 36 • Nail Care 4 • A.A. Degree 8 • Salon Business 3 • Teacher Training 8

There were a total of 117 Certificates of Achievement awarded in 2012, which is a 23% increase over prior year.

Several labor statistical reports reveal increases in the job market for the field of cosmetology. Our department also has several job boards that post available job opportunities in our local communities.

Our department is made up of approximately 88 course offerings by section that can accommodate 30 to 35 students, depending on class content with most lecture classes accommodating larger student counts.

As of fall of 2010, our evening program was discontinued, leaving only a daytime program. This has posed a tremendous hardship on many of our non-traditional students who are homemakers or who work full-time and are serious about changing careers. Also, included are dedicated students who are committed to improving their lifestyles and show an interest in becoming future community business owners.

Cosmetology continues to explore opportunities to expand our program offerings and implement best practices agreed upon by our faculty in various areas of our department. Changes instate board examinations require a testing material and curriculum updates. It is also vital to track completion success and rates of all students to measure and assess our overall learning objectives.

As the new chair of cosmetology, including 15 years of working as an instructor; there was a need for an overall culture change in our department. It was viewed as an opportunity to shuffle the deck and replay the game. This provides an opening for staff to gain more self-confidence from the most senior faculty to our adjunct educators. It is being achieved by shifting staff functions from being control driven to a more value added role, generating direct communication where faculty feels comfortable sharing ideas and information candidly. This required trust building and the re-defining of relationships between staff and management; thus improving employee morale and work enthusiasm. The goal is to ensure that the cosmetology faculty has a challenging and stimulating work environment. Inclusive environments that welcome, sharing and accumulating internal knowledge, fosters strong and effective teamwork and empowers employees at all levels.

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Through the integration of external information and the collaboration with similarly situated professionals; it has aided in problem-solving proficiency that result in effective action plans to address departmental needs. Additionally, pooled resources, administrative and faculty assistance, as well as, attending departmental meetings; further support the extraordinary need for the rewarding field of cosmetology. The departmental vision of horizontal management will promote staff that works together constructively to achieve collective, not just individual goals. This will address softer dimensions of communication, attitudes, and social skills; thus fostering improved employee morale; shared recognition; team spirit; and most importantly an overall unified stance among faculty that translates as a solid positive image to our student body.

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2012 PROGRAM REVIEW EXHIBITS A, B & C