©2012 Jani-King International, Inc. CD0312-0046

Jani-King at a Glance

• 1969 Jani-King is founded

• 1995 the Hospitality Division is created to service the hospitality industry

• Today 10,000 plus franchisees worldwide

• 60,000 plus Customers

• 350 plus hospitality clients

• 120 regional offices in 13 countries

HISTORY

Regional Support Offices

International Territories

Belgium

Great Britain

France

Portugal

Bahrain

Australia

New Zealand

Hong Kong

Taiwan

Mexico

Canada

Brazil

United States

No. Ireland

• Initial Customers

• Future Growth

• Telemarketing

• Trained Sales Executives

• Generating New Business

• Computerized Billing Department

• Customized Proposals

• 24-hour Support

• Franchisee Reports

• Newsletters

Jani-King Franchise Owner

Client “Hotel/Resort”

Administrative Sales & Marketing Operations

Regional Manager/Director

• New Facility Orientation

• Ongoing Franchisee Support & Training

• Quality Assurance

• Client Support

• 24-hour Support

• Customer Service Department

Local Regional Support Office

CORPORATE SUPPORT

Hospitality Division

• Hotel experienced industry professionals strategically manage the Hospitality Division

• Supports clients and Franchisees in the hospitality industry

• Coordinates implementation of all hospitality accounts being serviced

• Developed an extensive housekeeping training program

• In the current economic environment Hospitality Professionals are looking for different options to control operating cost without sacrificing service

• Control your housekeeping cost while retaining guest loyalty

Hospitality Industry

Challenges Facing the Industry

Labor standards vs Per occupied room

Overtime cost

Productivity: *Guestroom cleaning

Consistency: *Service and cleanliness

Guest retention

“with supply levels at an all time high, guests have choices”

Challenges Facing the Industry

HR Administrative cost

Recruiting/Interviewing

Advertising cost

Benefit(s) cost

Training cost

Worker's compensation

Employee documentation & compliance

“reduce your liability”

Hospitality Services

Housekeeping Services

• Room attendants

• Laundry attendants

• Lobby attendants

• Houseman personnel

• All housekeeping positions

• Housekeeping “turn-key”

Overnight Cleaning Services

• Front-of-house cleaning

• Back-of-house cleaning

• Restaurant cleaning

• Kitchen cleaning

• Floor care programs

• Spa/health club cleaning

Food & Beverage Services

• Kitchen stewards

• Breakfast attendants (select service hotels)

Jani-King personnel will be trained by the Hospitality Division to accomplish the specific duties and responsibilities of your property.

Training involves:

• Classroom

• Hands-on

• Audio-visual

• Printed instruction

Hospitality Training Program

Our training, which emphasizes a team environment, partnership, honesty, and guest satisfaction, also includes sections on:

• Property & Brand orientation

• Brand standards

• Standard operating procedures

• Job descriptions on each position

• Task analysis for each position

• Linen control procedures

• Energy management

• Quality assurance program

• Lost & found procedures

• Equipment & chemicals

• Greeting guests “12 foot rule”

• Professional appearance

• MSDS requirements

• Workplace health & safety

• Bloodborne pathogens

• Continuous ongoing training

Hotel & Resort Training

Involves:

Personal Interview

Reference Check

Background Check

Guest Relations

Safety & Security

Job Requirements

Professionalism

Personnel Selection TRAINED

Quality is monitored through:

Daily Inspections

Monthly Inspections (JK Operations Department)

Guest Comment Scores

Client Performance Evaluations

Jani-King “Customer Service” software

Quality Assurance Program PROACTIVE APPROACH

Performance Evaluations are based on:

Quality of Cleanliness

Brand Standards

Professional Appearance of Jani-King Personnel

Friendliness of Jani-King Personnel

Communication between Client and Jani-King Representatives

Quality Assurance Program PROACTIVE APPROACH

Our Double-Check System

Jani-King is different!

Jani-King International

Hospitality Division

Jani-King Local Regional

Office

Jani-King Franchise

Owner

Client “Hotel/Resort”

Proactive & Ongoing Support

Some of our Hospitality Clients EXPERIENCE

Why Jani-King?

Quality Consistency

Professionalism

Trained Housekeeping Personnel

Consistent Fixed Cost “No Surprises”

No Overtime

No Administrative Cost

Our Infrastructure

Our Reputation

Experience in the Hospitality Industry

“Jani-King’s Housekeeping & Hospitality Cleaning Program is unmatched in the industry”

Jani-King is dedicated to exceed the cleaning standards that you and your guests expect…

Executive Summary

Cost Analysis

Questionnaire

Property Case Study

Proposal Presentation

Thank You! Jani-King... Your Partner Through Hospitality

Moving Forward PARTNERSHIP