20110923 zhermack
TRANSCRIPT
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www.tengroup.it
Gianluigi SorrentinoPierluigi Boari[Ten]
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¶ Introduzione a Salesforce.com e TEN
¶ Condivisione dei Requisiti
¶ Demo
¶ Metodologia di Progetto e tempi di realizzazione
In opzione:
¶ Altre Funzionalità Salesforce e scenari evolutivi
Contenuto del documento
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1960sMainframe
1980sOn-Premise
Client/server
TodayEnterprise Cloud
Computing
Applications, Platforms, Collaboration Moving to the Cloud
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Multi-Tenancy
Zero Software e Niente Hardware Nessuna Patch da Installare e nessun
upgrde Sempre Aggiornati all’ultima Versione Architettura SOA Nativa
Multi-Tenancy & SubscriptionSubscription
Nessun “Capacity Planning” Incrementare Utenti in ogni
momento Performance Invariate per
l’utente Aumentare Funzionalità con un
Click
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LOWERING IT COMPLEXITY
The Cloud Computing value proposition
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Client/Server Software
ROI
Time
Go Live~ 12 Months
Risk
27 monthBreakeven
Time
Go Live~ 6 Weeks
Value to Customer
Sour
ce: G
artn
er, C
usto
mer
Sur
veys
Risk
ROI
6 monthBreakeven
The math speaks for itself
Successo. Rapidamente
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Quar
terly
Rev
enue
($M
)
Revenue through fiscal quarter ended 01/31/11
FY2005 FY2006 FY2007 FY2008 FY2009 FY2010 FY2011
First Cloud Company to Exceed $2.0 Billion Annual Run Rate39% Revenue Growth Y/Y in Q2 FY12
$2.0 Billion+ #4Fastest
Growing Company 2010
Annual Revenue Run Rate
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Paying Customers104,000+
FY2006 FY2007 FY2008FY2003 FY2004 FY2005 FY2009 FY2010 FY2011
Strong Growth in New Customers
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The Real-Time Cloud
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TEN – La garanzia del risultato grazie alla specializzazione
Il valore aggiunto della consulenza TEN, riconosciuto dal mercato‣ Focalizzazione sulla piattaforma
Salesforce.com‣ Principale centro di competenza
in Italia‣ Partner dal 2002‣ 140+ progetti
‣ Accesso a un network internazionale (CCAN)
‣ Focalizzazione su implementazioni presso aziende medio-grandi
‣ Esperienza d’integrazione real-time di salesforce con SAP
‣ Esperienza sui processi CRM del settore media
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TEN - La forza di un network internazionale
‣ Ten is a founding member of the CCAN network, with offices in 42 countries it is the # 1 salesforce.com practice in the world
‣ 5,000+ Cloud Computing assignments‣ 400+ Salesforce certified consultants
Cloud Computing Alliance Network (CCAN)
New opening Oct.2010TEN Office in Shanghai
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TEN - Alcune referenze
customer industry area
finance - investment banking sfa - campaign mgm
finance - retail banking campaign mgm
media sfa
media - advertising sfa - campaign mgm
sfa - campaign mgm
retail campaign mgm /loyalty
finance sfa - campaign mgm
media Email mkt + ecommerce
sfa - campaign mgm
media - advertising
industrial
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industry area
Automotive sfa e marketing
Finance sfa e marketing
logistics sfa - campaigns
media telemarketing
retail Dealer portal
finance
finance
finance
sfa - marketing
customer support
automotive Order entry – customer support
Marketing & Customer Support
customer
TEN - Alcune referenze
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¶ Introduzione a Salesforce.com e TEN
¶ Condivisione dei Requisiti
¶ Demo
¶ Metodologia di Progetto e tempi di realizzazione
In opzione:
¶ Altre Funzionalità Salesforce e scenari evolutivi
Contenuto del documento
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¶ Introduzione a Salesforce.com e TEN
¶ Condivisione dei Requisiti
¶ Demo
¶ Metodologia di Progetto e tempi di realizzazione
In opzione:
¶ Altre Funzionalità Salesforce e scenari evolutivi
Contenuto del documento
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DEMO
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¶ Introduzione a Salesforce.com e TEN
¶ Condivisione dei Requisiti
¶ Demo
¶ Metodologia di Progetto e tempi di realizzazione
In opzione:
¶ Altre Funzionalità Salesforce e scenari evolutivi
Contenuto del documento
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Implementing Cloud is Different…
Curent Project
CurrentProject FutureFu
ncti o
nalit
y
Future
1-3 3–6 Months Monthly Monthly
Traditional Software Cloud Utility
1. Iterative & rapid deployments2. Focus on business process &
change management3. Delivering value to users
1. RDD, spec doc, construct, test, launch takes months
2. By deployment, app does not meet business needs
3. Low adoption because low value to end users
12 to 18 Months
1st V
e rsi
on
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Success Methodology
Procure Hardware and Software &
Set Up Infrastructure
PlanDetermine
Customization Requirements
DesignCustomize
andCustom Coding
Unit, SystemUser Acceptance Testing
&Code Rewrites
Deployment Begins After12 months
1 2 3 4 5 6 7 8 9 10 11 12
PlanDetermine
Customization Requirements
Iterative, Visual Design
Method
CustomizeThrough
Configuration
End-to-End and
User Accept. Testing
1 2 3 4 5 6
Train Users and Managers
& Go Live
Live!
Typical CRM Software Implementation
Salesforce Implementation
How Can We Deploy So Quickly?
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Salesforce Methodology
Create Solution Design• Application design• Technical architecture
Build Solution
Requirements Workshops
RequirementsSignoff
Prioritize Sprint requirements
Test Solution Design
Signoff
Develop Prototype
Design/Build/Test(Multiple Iterations)
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¶ Introduzione a Salesforce.com e TEN
¶ Condivisione dei Requisiti
¶ Demo
¶ Metodologia di Progetto e tempi di realizzazione
In opzione:
¶ Altre Funzionalità Salesforce e scenari evolutivi
Contenuto del documento
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Altre Funzionalità Salesforce e Scenari Evolutivi
Chatter• Modulo per la Collaboration ed il Social
Networking
Descrizione Moduli Salesforce
Content
Ideas
Mobile
CampaignManagement
• Modulo per la gestione documentale
• Modulo per la gestione dell’innovazione tramite crowd sourcing
• Utilità per la fruizione delle funzionalità Salesforce da dispositivo Mobile
• Modulo per la gestione delle Campagne Commerciali
Ideas
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Next Steps?
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