20110427 arma houston keynote records management 2.0
DESCRIPTION
This luncheon keynote at the ARMA Houston Spring Seminar introduced Web 2.0 concepts and issues and provided attendees with specific steps for managing social content as part of the records program.TRANSCRIPT
![Page 1: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/1.jpg)
Jesse Wilkins, CRMApril 27, 2011
Managing Content Generated by Social Media Tools as Records
![Page 2: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/2.jpg)
By the end of 2013, half of all companies will have been asked to produce material from social media websites for e-discovery.
Source: “Social Media Governance: An Ounce of Prevention”, Gartner
It’s just a fad….
![Page 3: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/3.jpg)
Is a Facebook “like” a record?
![Page 4: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/4.jpg)
Introduction to Web 2.0 Web 2.0 technologies Web 2.0 issues and challenges Managing Web 2.0 content as records
Agenda
![Page 5: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/5.jpg)
Introduction to Web 2.0
![Page 6: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/6.jpg)
“Web 2.0 is the business revolution in the computer industry caused by the move to the internet as platform, and an attempt to understand the rules for success on that new platform. Chief among those rules is this: Build applications that harness network effects to get better the more people use them.”
-- Tim O’Reilly, 12/10/2006
Web 2.0
![Page 7: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/7.jpg)
“Enterprise 2.0 is the use of emergent social software platforms within companies, or between companies and their partners or customers.”
-- Andrew McAfee, 5/2006
![Page 8: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/8.jpg)
“Working where you want, when you want, and being able to conduct real business.”blognation Canada
![Page 9: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/9.jpg)
Era
Years
Typical thing
managed
Best known
company
Content mgmt focus
Mainframe
1960-1975
A batch transacti
on
IBM
Microfilm
Mini
1975-1992
A dept process
Digital Equipme
nt
Image Mgmt
PC
1992-2001
A documen
t
Microsoft
Document Mgmt
Internet
2001-2009
A web page
Content Mgmt
???
2010-2015
???
???
???
Systems of Record
![Page 10: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/10.jpg)
Era
Years
Typical thing
managed
Best known
company
Content mgmt focus
Mainframe
1960-1975
A batch transacti
on
IBM
Microfilm
Mini
1975-1992
A dept process
Digital Equipme
nt
Image Mgmt
PC
1992-2001
A documen
t
Microsoft
Document Mgmt
Internet
2001-2009
A web page
Content Mgmt
Social and Cloud
2010-2015
An interactio
n
Social Business Systems
Systems of Record
Systems of Engagement
![Page 11: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/11.jpg)
Web 2.0 technologies
![Page 12: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/12.jpg)
Blogs Microblogs Wikis Social networking Social sharing
Types of Web 2.0 tools
![Page 13: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/13.jpg)
Started as online diaries Today used more as lightweight CMS Hides complexity of Web publishing Generally arranged in chronological order, most recent at top
What’s a blog?
15
![Page 14: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/14.jpg)
Blogs
![Page 15: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/15.jpg)
Provide project updates
![Page 16: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/16.jpg)
Provide organizational updates
![Page 17: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/17.jpg)
“It is part text messaging and part blogging, with the ability to update on your cell phone or computer, but constrained to 140 characters.”
-- Ari Herzog, Ariwriter.com
Defining microblogging
19
![Page 18: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/18.jpg)
![Page 19: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/19.jpg)
Announcements
![Page 20: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/20.jpg)
Links to resources
![Page 21: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/21.jpg)
Collaborative website Organized as linked articles Hides complexity of HTML from users Easy to add and link articles Easy to correct mistakes
Wiki-wiki
23
![Page 22: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/22.jpg)
Wikis
24
![Page 23: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/23.jpg)
Source: Stewart Mader, www.ikiw.org
How do you use a wiki?
![Page 24: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/24.jpg)
Create agenda and minutes
![Page 25: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/25.jpg)
Social NetworkingSocial Networking
![Page 26: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/26.jpg)
Keep in touch
![Page 27: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/27.jpg)
Network and announce events
![Page 28: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/28.jpg)
Share information
![Page 29: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/29.jpg)
Find your next job
![Page 30: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/30.jpg)
Respond to crises
![Page 31: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/31.jpg)
Respond to crises
![Page 32: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/32.jpg)
Services dedicated to sharing particular types of information
Often allow subscription to a particular user or keyword
Often allow rating and adding to favorites Easy to link to and embed in other
websites
What is social sharing?
![Page 33: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/33.jpg)
Social sharing
![Page 34: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/34.jpg)
Use cases: social sharing
![Page 35: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/35.jpg)
Use cases: social sharing
![Page 36: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/36.jpg)
Use cases: social sharing
![Page 37: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/37.jpg)
Social content management issues
![Page 38: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/38.jpg)
How do you know it’s accurate? You don’t. It isn’t. But it’s self-correcting.
![Page 39: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/39.jpg)
Security issues
![Page 40: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/40.jpg)
Connectivity issues
![Page 41: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/41.jpg)
The “Shadow IT department”
![Page 42: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/42.jpg)
Boundary issues
Friending your boss might be a career-limiting move
NOT friending your boss might be a career-limiting move
Should you friend your spouse?
Teacher-studentissues
![Page 43: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/43.jpg)
Limited control over content
![Page 44: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/44.jpg)
Professionalism of contentProfessionalism of content
![Page 45: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/45.jpg)
Productivity issues
Productivity issues
![Page 46: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/46.jpg)
Privacy issuesPrivacy issues
![Page 47: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/47.jpg)
Work updates
![Page 48: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/48.jpg)
Other issues
Unusual profile names or pictures Groups
◦ “Liberals/Conservatives for X”◦ “I bet I can find X people who [insert belief here]
Other “bad role model” stuff◦ Pictures of alcohol use/abuse◦ Sexually graphic or obscene materials
Criticism of family, friends, current/past employers
![Page 49: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/49.jpg)
Managing social content as records
![Page 50: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/50.jpg)
Prohibition is not realistic
![Page 51: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/51.jpg)
“…fully networked enterprises are not only more likely to be market leaders or to be gaining market share but also use management practices that lead to margins higher than those of companies using the Web in more limited ways…”
![Page 52: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/52.jpg)
![Page 53: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/53.jpg)
![Page 54: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/54.jpg)
![Page 55: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/55.jpg)
![Page 56: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/56.jpg)
![Page 57: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/57.jpg)
![Page 58: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/58.jpg)
[Social content on external sites] will be archived and retained for the required period of time in accordance with the DIR Records Retention Schedule.
![Page 59: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/59.jpg)
![Page 60: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/60.jpg)
Address in policies
![Page 61: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/61.jpg)
Whether the account is monitored for actionable content (screenshot)
![Page 62: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/62.jpg)
Is the information unique and not available anywhere else?
Does it contain evidence of an agency’s policies, business, mission, etc.?
Is the tool being used in relation to an agency’s work?
Is there a business need for the information?
Does it document a transaction or decision?
Is it a record?
![Page 63: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/63.jpg)
Individual social network status updates or Tweets?
The entire stream over a given period?
Many of these tools do not lend themselves to metadata….
Policy and consistency are key
What is the record?
![Page 64: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/64.jpg)
Take a snapshot of record content
![Page 65: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/65.jpg)
Archive entire stream locally
![Page 66: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/66.jpg)
Records management in brief Archive selected items locally
◦Use search queries and monitoring
Store selected items locally using search queries or RSS
![Page 67: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/67.jpg)
Use the native backup to store locally
Store locally using built-in tools
![Page 68: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/68.jpg)
Use a third-party service to store locally
Store locally using third-party service
![Page 69: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/69.jpg)
Store locally using API
Store locally using APIs
![Page 70: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/70.jpg)
Use e.g. Word to draft content updates and save *that* as a record
Draft content locally
![Page 71: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/71.jpg)
Implement enterprise versions
![Page 72: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/72.jpg)
Implement a compliance solution
• And many others
![Page 73: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/73.jpg)
Questions?
![Page 74: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/74.jpg)
Web 2.0 is here Prohibition is not a realistic option Web 2.0 tools can add significant value to the organization
And they can be managed as records Lead your organization to use them effectively
Conclusion
![Page 75: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/75.jpg)
Jesse Wilkins, CRM, CDIA+Director, Systems of EngagementAIIM International
+1 (303) 574-0749 [email protected]
http://www.twitter.com/jessewilkinshttp://www.linkedin.com/in/jessewilkinshttp://www.facebook.com/jessewilkinshttp://www.slideshare.net/jessewilkins
For more information
![Page 76: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/76.jpg)
“How Federal Agencies Can Effectively Manage Records Created Using New Social Media Tools”, Patricia Franks, Ph.D., IBM Center for The Business of Government, 2010
“Electronic Records Management: Blogs, Wikis, Facebook, Twitter, & Managing Public Records”, Washington State Archives, September 2009
Additional Resources
![Page 77: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/77.jpg)
“Managing Social Media Records”, U.S. Department of Energy, September 2010◦ http://cio.energy.gov/documents/Social_Media_R
ecords_and_You_v2_JD.pdf “Best Practices Study of Social Media
Records Policies”, ACT-IAC, April 2011◦ http://www.actgov.org/knowledgebank/whitepap
ers/Documents/Shared%20Interest%20Groups/Collaboration%20and%20Transformation%20SIG/Best%20Practices%20of%20Social%20Media%20Records%20Policies%20-%20CT%20SIG%20-%2003-31-11%20(3).pdf
Additional Resources
![Page 78: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/78.jpg)
NARA Bulletin 2011-02, “Guidance on Managing Records in Web 2.0/Social Media Platforms”, October 2010◦ http://www.archives.gov/records-mgmt/bulletins
/2011/2011-02.html “A Report on Federal Web 2.0 Use and
Value”, National Archives and Records Administration, 2010◦ http://www.archives.gov/records-mgmt/resource
s/web2.0-use.pdf
Additional Resources
![Page 79: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/79.jpg)
Florida Social Media Toolkit◦http://sites.google.com/site/flsocmed/
“Friends, Followers, and Feeds: A National Survey of Social Media Use in Government”, NASCIO, September 2010◦http://www.nascio.org/publications/documen
ts/NASCIO-SocialMedia.pdf Texas Dept of Information Resources Social
Media Policy◦http://www.texas.gov/en/about/Pages/social-
media-policy.aspx
Additional Resources
![Page 80: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/80.jpg)
Compliance Building Social Media Policies Database◦ http://www.compliancebuilding.com/about/publica
tions/social-media-policies/ 57 Social Media Policy Examples and
Resources◦ http://www.socialmediatoday.com/davefleet/1517
61/57-social-media-policy-examples-and-resources
Web 2.0 Governance Policies and Best Practices◦ http://govsocmed.pbworks.com/w/page/15060450
/Web-2-0-Governance-Policies-and-Best-Practices
Additional Resources
![Page 81: 20110427 ARMA Houston Keynote Records Management 2.0](https://reader036.vdocuments.site/reader036/viewer/2022062704/5558a51ed8b42aa6708b516b/html5/thumbnails/81.jpg)
Social Media Governance policy database◦ http://socialmediagovernance.com/policies.php
“Analysis of Social Media Policies: Lessons and Best Practices”, Chris Boudreaux, December 2009◦ http://socialmediagovernance.com
Additional Resources