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2011 Transit Trainers’ Workshopand

FDOT/FPTA/CUTR Professional Development Workshop

April 10-12, 2011 • Tampa, FL

Transit Trainers’ Workshop 20112

Schedule of Events

Sunday, April 10 Monday, April 11 Tuesday, April 12

Registration Open

7:30am-5:00pm

Continental Breakfast

7:30am-8:30am

Pre-Workshop

Seminars

8:30am-4:30pm

Crisis Communications

In Person Assessment

ADA Eligibility: A

Catalyst for Effective

ADA Paratransit

Demand Management

Leadership, Strength

and Commitment

Project Management

Substance Abuse

Management and

Program Compliance

Welcome Reception

5:00pm-6:30pm

Opening Session

8:30am-9:00am

Concurrent Sessions

9:00am-10:30am

Concurrent Sessions

10:45am-12:15pm

Awards Luncheon

12:15pm - 1:30pm

Concurrent Sessions

1:30pm-5:00pm

City Tours

5:00pm-10:00pm(Dinner on your own)

Concurrent Sessions

8:30am-12:00pm

Lunch

12:00pm-1:15pm

Concurrent Sessions

1:15pm -2:45pm

Concurrent Sessions

3:00pm-4:30pm

Closing Dinner Program

6:00pm-9:00pm

FDOT/FPTA/CUTR Professional Development Workshop 3

Workshop EvaluationThe presenters have worked very hard to develop valuable learning experiences for you. It is important for them, and for NTI, to know if this goal was met. At the end of each session, you will be asked to complete a short evaluation. In return for your feedback, you will be given a ticket for a small prize drawing. Additionally, soon after you return home, you will receive an email asking you to complete a short online Workshop Evaluation. We hope that you will take the time to give us your feedback. Information and insights from the evaluation will be used to plan next year’s event.

Meal FunctionsContinental breakfast and lunch are provided on Sunday for those attending a Pre-Workshop Seminar only. Instructors will provide participants with a lunch ticket. On Monday and Tuesday, continental breakfast and lunch are provided for all workshop participants. A ticket, along with your nametag, will be required for entry into the Closing Dinner. We will not provide any meals on Wednesday. Guests are not permitted at the meal functions unless they have purchased a guest ticket, which can be purchased from staff at the Registration Table.

Displays Audubon Ballroom

CUTA

Doron Precision Systems

Easter Seals Project ACTION

FAAC

National Rural Transit Assistance Program

Vigil Systems, Incorporated

This year’s Workshop is made possible by the support of our local host, the Hillsborough Area Regional Transit (HART) and the eff orts of the Center for Urban Transportation Research (CUTR), the University of South Florida, Florida Department of Transportation, and the Florida Public Transportation Association. NTI appreciates their support and dedication to this event.

This booklet contains everything you need to fi nd your way around. Sessions and events are listed by day on the following pages. A hotel map is on the back cover. Your name tag serves as your “ticket” to all sessions and most meal functions. Please be sure to wear it at all times during the Workshop.

Tampa Bay, Florida is home to beautiful beaches, a variety of recreational and cultural destinations, and

major league sports teams, including the Tampa Bay Buccaneers, Lightning and Rays, as well as spring training

camp for several major league baseball teams, including the New York Yankees.

With an annual operating budget of $67 million, Hillsborough Area Regional Transit (HART) serves Hillsborough County, a 1,100 square mile area. HART and its 752 team members serve a population of over 1 million, providing over 12 million trips annually. HART was awarded the American Public Transportation Association 2010 Most Outstanding Public Transportation System Achievement Award among mid-sized agencies, and the Florida Public Transportation Association 2009 System of the Year. Please join HART for a narrated tour of bus and streetcar service and facilities on Monday evening, April 11. Tours include the newly opened streetcar extension plus one facility tour (either the award winning HART Marion Transit Center or the TECO Line Streetcar Barn). See page 8 for more information.

Welcome

Transit Trainers’ Workshop 20114

7:30am - 8:30amContinental BreakfastWhite Ibis

Pre-Workshop Seminars8:30am - 4:30pm

Crisis CommunicationsRich Foerch, National Transit Institute, New Brunswick, NJ

Sandhill Crane

As the people who are on-scene as a crisis is unfolding, front line transit employees play an essential and irreplaceable role in minimizing confusion and protecting lives during an incident. They are also the eyes and ears of their organization, relaying vital information to the command center so that it can initiate appropriate responses. This session provides an overview of the skills needed to accomplish tasks as effectively and effi ciently as possible during a critical transit incident. Participants will leave this session able to identify who they need to communicate with during a crisis, what effects stress and fear may have on communication, and how to implement verbal and non-verbal communication strategies to help manage an incident.

In Person Assessment ADA Eligibility: A Cata-lyst for Effective ADA Paratransit Demand ManagementJohn Cleveland, National Transit Institute, New Brunswick, NJ Cormorant

ADA paratransit demand is escalating, creating diffi cult challenges for transit providers in their provision of effi cient and responsive fi xed route and paratransit services. This session analyzes the relationship between ADA paratransit DOT regulatory requirements and demand on ADA paratransit systems. It also examines the use of ADA eligibility in-person interviews and assessments for people with disabilities as a referral engine to other forms of transportation services, such as fi xed route, accessible taxi services, general Dial-a-Ride, circulator services, and human services paratransit providers. Participants will be shown a manager’s approach that provides consistent and personal guidance to the ADA eligible applicant, from the in-person interview through the assessment process to the fi nal determination and referrals to other programs, such as travel training, free fi xed route bus passes, taxi subsidies, and other forms of paratransit. Benefi ts are examined both in terms of meeting the transportation needs of the ADA eligibility applicants and systemic cost avoidances and savings for the transit provider.

Leadership, Strength, and CommitmentCrystal Engram, Greater Bridgeport Transit, Bridgeport, CT Snowy Egret

Effective leaders should show strength and commitment to their organization and to themselves. Leaders should build cultures based on team partnering with clear values by networking up and down the hierarchy, gaining support for their undertaking, as well as learning how to best integrate strategically into an organization. They should be effective in communicating the company’s view throughout the organization. This session will teach participants to tap into purpose in their organization; focus on their mindset, motivation and leadership style; celebrate their successes and discuss opportunities for continued growth; and recognize how pressure can bring about perseverance.

Project ManagementMichael P. Kushner, Michael P. Kushner & Associates, Serverna Park, MDPelican

This introductory level session will help participants in planning, managing, and executing all phases of a project’s lifecycle. The major components of a well-defi ned project will be discussed, including how to create a Project Management Plan with a Statement of Work and also a Work Breakdown Structure. Participants will develop an understanding of the functionality of each phase of the project lifecycle and each part’s associated deliverables. The relationship between leadership and teamwork development will be highlighted, and participants will leave this session able to Identify what methods can help them obtain reasonable project estimates and use them to develop a realistic project schedule.

Substance Abuse Management and Program Compliance Diana Byrnes, University of South Florida’s Center for Urban Transportation Research Herring Gull

This comprehensive session details the FTA and DOT drug and alcohol testing program requirements including policy development, testing, specimen collection, laboratory analysis, the medical review process, and more. This session will provide an excellent opportunity for both newly appointed and well seasoned drug and alcohol program management staff to receive up-to-date information relevant to an FTA compliant program.

Welcome Reception5:00pm - 6:30pmArmani’s (14th Floor)

Please join us for some light refreshments and an opportunity to meet fellow Workshop attendees.

Sunday, April 10

FDOT/FPTA/CUTR Professional Development Workshop 5

7:30am - 8:30amContinental BreakfastAudubon Ballroom

8:30am - 9:00amOpening SessionAudubon Ballroom

Paul Larrousse, Director, NTIDavid Armijo, CEO, HART

Anthony Beckford, Chair, FPTA

9:00am - 10:30amConcurrent Sessions

Florida Transit Marketing Network—Understanding the Principles of Market Research Rob Gregg, Program Director, University of South Florida’s Center for Urban Transportation Research & Dr. Robert Rutter, Customer Insights Research, Prescott Valley, AZSandhill Crane

Market research is invaluable in terms of assessing how changes in customer demographics, opinions and needs impact the ability to “sell” your product. Sound management decisions are made with accurate and reliable data. A market research expert will explain the principles of market research including: statistical validity, selection of an appropriate sample size, confi dence intervals versus confi dence levels, and more.

How to Reduce the Gap between What is Taught and What is Learned Randall Pine, Pine & Associates, Inc. White Ibis

Education is one of the keys to success, but telling is not teaching and teaching is not learning. This engaging and interactive session will provide information and suggestions on how to shift the focus in training more toward what is learned rather than just what is taught.

Introduction to the Practical Application of Train-ing Skills on the CDL CourseMary Sparda, Cape Cod Transit, South Dennis, MARoseate Spoonbill

This session will provide techniques to aid in new operator training and can also help improve passing percentages on the CDL license test. Participants will leave the session with an understanding of how to best illustrate reference points for the cone course, road driving, and mirror adjustments, as well as the turning distances for pivot cones, determining the position of the front tires, and methods to determine back up distances.

Maintenance Problems Associated with New TechnologyEric Scott, Akron Metro RTA, Akron, OHHerring Gull

New technology presents a problem for mechanics who often do not have a good understanding of new systems, or know how to properly utilize the diagnostic equipment available. This session will explore how to streamline information to make it more useful for your mechanics and technicians so they are able to troubleshoot and repair transit coaches more effi ciently.

Putting Sunshine on Customer Service Skills With a Humorous KickAnna Roosa & Patty Wagner, Portage Area RTA, Kent, OHPelican

Geared towards transit agency staff in a wide variety of departments, this session focuses on building customer service skills in a fun environment where laughter is encouraged alongside learning. Participants will explore humorous but realistic scenarios that highlight the positives and negatives of a wide array of customer service issues, and return to their agencies equipped with the ideas and tools for conducting similar training sessions.

Self-Motivated Work Satisfaction, Safety Culture, and Customer Orientation through Traditional Principles in ActionJoern Kroll, San Francisco Municipal Transportation Agency, San Francisco, CA Cormorant

This workshop provides a group setting for exploring, presenting, and discussing principles and values found in the Western Wisdom Tradition that can be applied to enhance personal well-being. Following a brief overview of applicable principles and central questions, participants will engage in a person-specifi c exploration of their inner-directed aspirations and how they can transfer to generate increased job satisfaction, safety culture, and customer orientation.

Transit Threat and Vulnerability Assessment (TVA) Steven Dallman, USDOT’s Transportation Safety Institute Snowy Egret

Threat and Vulnerability Assessment (TVA) is a technique for identifying, assessing, and resolving security threats to the transit system. This session will provide an overview of the eight-step TVA process which includes identifying assets, identifying threats to assets, and developing threat scenarios.

Monday, April 11

Transit Trainers’ Workshop 20116

10:45am - 12:15pmConcurrent Sessions

Alternative Mobility Approaches Michael Audino, Jay Goodwill & Lisa Staes, University of South Florida’s Center for Urban Transportation Research (CUTR) Snowy Egret

This session will address the importance of mobility for individuals and society. The value of mobility options and the pending increases in travel demands from population segments, such as the “baby boomers” and veterans, will challenge transportation professionals in the future. This session will identify a multi-pronged approach to address this challenge, with a focus on two viable options —travel vouchers and volunteer programs.

But I AM Nice to the Customers…Aren’t I?Stephanie Furlong, Metro-St. Louis, St. Louis, MOCormorant

When you have an operator who receives consistent complaints about their service, how do you approach it? Do you merely coach and hope for the best? Is customer service a trainable topic? Actually, yes, it is. This session provides tips for using the right terminology in your customer service coaching and training to help operators understand what good customer service is and how to make it happen–even for the most nonchalant, resistant employee.

Creating A Path To Effective CommunicationAlthia Ellis, M.P.A., Thompson-Ellis Consulting, LLC., Davie, FL White Ibis

The power to motivate others resides almost solely in one’s ability to communicate effectively. More than the use of words, communication involves one’s attitude, tone of voice, body language, personal appearance, and much more. This interactive workshop will help participants explore and understand the basic components of communication, identify different styles of communication, recognize barriers to communication, realize the negative impact of bias and prejudice, handle upset or angry customers, and manage personal stress.

Hazardous Waste Operations and Emergency Response for Maintenance and OperationsMark Fairbanks, San Joaquin Regional Transit District, Stockton, CA Pelican

This session presents basic strategies to safeguard on the job health and safety due to potential exposure to hazardous materials. Participants will gain the knowledge and skills needed to recognize and identify the clues that determine the presence of hazardous materials, research and evaluate exposure information, make decisions, and execute fi rst responder actions.

Making Decisions with Excel—Thinking Outside the “Cell”Patricia Santillan, Pace Suburban Bus Service, Arlington Heights, ILRoseate Spoonbill

Did you know that Excel is not only a spreadsheet software, but can be a tool to aid in decision making? Participants in this session will learn handy Excel tips and tricks and use the graphs, scenarios and What-If-Analysis features of Excel to aid in decision-making, such as selecting/prioritizing projects and allocating resources. Advanced knowledge using Excel is not necessary.

Transit Operator Pre-Employment Testing and Retention Amber Reep, University of South Florida’s Center for Urban Transportation Research; Eustache Miné, Regional Transit System (RTS) Gainesville; & Randall Pine, Pine and AssociatesSandhill Crane

This session, sponsored by the Florida Operations Network (FON), will include presentations, best practices, consideration and discussion on operator pre-employment testing, and operator retention. This session will be attended by many of Florida’s operations managers and the Florida Department of Transportation and will offer non-Florida participants a great opportunity to network.

Travel and Transit Planning Technology Martin Catala, University of South Florida’s Center for Urban Transportation Research, Tampa, FL & Santanu Roy, HDR, Orlando, FL Herring Gull

This session will present an overview of Geographic Infor-mation Systems and how they can be used to enhance the dissemination of transit related information. The session will have examples of GIS data sharing that support map-ping and spatial analysis of transit system data for more informed decision making.

Monday, April 11

FDOT/FPTA/CUTR Professional Development Workshop 7

12:15pm - 1:30pmAwards LuncheonAudubon Ballroom

Please join us in honoring the recipients of the 2011Achievements in Transit Training Awards.

Concurrent Sessions1:30pm -5:00pm

A Multi-Modal Approach to Confl ict Management Michael Audino, University of South Florida’s Center for Urban Transportation Research Roseate Spoonbill

This interactive seminar provides you and your transit colleagues with the tools and insights to manage confl ict at both the personal and professional level. The concepts and ideas presented in this session will help you better understand “what makes you tick,” how your unique personal characteristics impact your response to confl ict, and how you can apply different confl ict resolution approaches to different situations. You will learn confl ict resolution techniques in this session that will improve personal relationships, strengthen your organization, and help generate more customers.

Advanced Mobility Device Securement John Cleveland, National Transit Institute, New Brunswick, NJHerring Gull

Using a comprehensive approach, this session presents strategies and best practices in securing customers using mobility devices on transit vehicles, and recommends training practices to meet the ADA “train to profi ciency” requirements. Participants will review pre-trip preparation and on-board tools and take part in exercises that will help to prevent potential musculoskeletal disorders that may result during the securement process.

Creative Thinking for Transportation Profes-sionals (Limit 20 people) Phil Winters, University of South Florida’s Center for Urban Transportation Research Cormorant

Creativity is not solely a function of your artistic skills. It is the deliberate and systematic generation of new products, services, and approaches. Participants will learn proven creative thinking techniques that are simple, practical, and powerful. This highly interactive session will provide opportunities for participants to apply the techniques to their problems. Participants also will learn how the creative thinking step fi ts into an overall method for separating out the different aspects of thinking; resulting

Monday, April 11in more productive meetings. This 4-credit required course, under the Florida Commuter Choice Certifi cate Program, is targeted to anyone looking for easy-to-apply creative thinking techniques to develop new ideas or approaches because things may have changed, new information has become available, the original concept is no longer effective, or the future may be considerably different.

Disability Etiquette (Train the Trainer) Raquel Peverini, University of South Florida’s Offi ce of Diversity and Equal Opportunity & Barbara Page, Disability Rights FloridaSnowy Egret

This disability etiquette training session is an interactive training that will provide an overview of the Americans with Disabilities Act (ADA), US Department of Justice compliance requirements, including those specifi c to public transportation agencies, and will simulate barriers encountered by people with disabilities. Communication techniques for interactions with people with hearing, vision, and mobility impairments will be reviewed, and issues related to service animals will also be discussed.

Effective Emergency Preparedness Exercises for Transit SystemsDavid Albanese, MBTA Transit Police, Boston, MA

Sandhill Crane

This session will provide an overview of the training and exercise cycle, with emphasis on emergency preparedness/homeland security exercises on public transportation. Following the Homeland Security Exercise and Evaluation Program (HSEEP), the unique training and exercise requirements of transit systems will be examined. Multi-agency participation, public safety agency involvement, training objectives, training audience and exercise selection, exercise preparation and execution, and the challenges of the transit environment will be discussed.

Workplace BullyingJoan Martin, National Transit Institute, New Brunswick, NJ

Pelican

The topic of bullying has hit the airwaves, media and newspapers. There are countless articles regarding the impact of bullying in our schools, but what about in the workplace? This session will examine the topic of workplace bullying, how it differs from harassment, and what impact it has on the individual employee and the organization. Participants will take a look at their responsibility as trainers and/or as managers or supervisors if bullying is witnessed.

Transit Trainers’ Workshop 20118

Monday, April 11 - Tuesday April 12Host Property and City Tours5:00pm - 10:00pmJoin HART for a narrated tour of bus and streetcar service and facilities, followed by a stop at Channelside Bay Plaza, where there are a variety of restaurants for dinner. Tours include either the newly opened streetcar extension plus one facility tour (either the award winning HART Marion Transit Center or the TECO Line Streetcar Barn). Return trip busses depart Channelside Bay Plaza at 8:45pm and 10:00pm. There is a limit of 34 people per tour, so please sign up early!

Tour 1, Departs 5:00pm • 5:00pm departure from the Grand Hyatt Tampa Bay

(please arrive at least 10 minutes early)

• Narrated tour on a HART bus to Ybor City

• Streetcar Barn Behind the Scenes Tour

• Narrated tour on an electric streetcar from Cadrecha Station (#4) to the newly opened street car extension and Whiting St. Station (#11), then back to Tampa Tribune Station #8)

• Arrive at Channelside Bay Plaza at approximately 6:50pm

Tour 2, Departs 5:00pm • 5:00pm departure from the Grand Hyatt Tampa

Bay (please arrive at least 10 minutes early)

• Narrated tour on a HART bus to Ybor City

• Narrated tour on an electric streetcar from Centennial Park Station (#1) to Cadrecha Station (#4)

• Streetcar Barn Behind the Scenes Tour

• Narrated tour on an electric streetcar from Cadrecha Station (#4)

• Arrive at Channelside Bay Plaza at approximately 6:45pm or stay on board to ride up to the newly opened streetcar extension and station and travel back to Channelside Bay Plaza at approximately 7:10pm

Tour 3, Departs 6:20pm • 6:20pm departure from the Grand Hyatt Tampa Bay

(please arrive at least 10 minutes early)

• Narrated tour on a HART bus to award winning Marion Transit Center, HART’s downtown hub

• Board your bus for a short ride to the new Whiting St. Streetcar Station and travel the new streetcar extension as you head to Channelside Bay Plaza at approximately 7:30pm

Tour 4, Departs 6:30pm • 6:30pm departure from the Grand Hyatt Tampa

Bay (please arrive at least 10 minutes early)

• Narrated tour on a HART bus to award winning Marion Transit Center, HART’s downtown hub

• Board your bus for a short ride to the new Whiting St. Streetcar Station and travel the new streetcar extension as you head to Channelside Bay Plaza at approximately 7:50pm

7:30am - 8:30amContinental BreakfastAudubon Ballroom

Concurrent Sessions8:30am - 12:00pm

ADA Certifi cation for OperationsDoug Middleton, Los Angeles County MTA, Los Angeles, CA Cormorant

This session provides an overview of the ADA Certifi cation program created for the Los Angeles County Metropolitan Transportation Authority’s (LACMTA) 4,600 bus operators and 500 supervisors and managers to ensure operations personnel serve customers with disabilities reliably and profi ciently. Participants will understand the importance of providing periodic ADA training to their operations personnel to ensure employees are profi cient at their jobs and learn about the pitfalls that exist for an agency that employs personnel who are not adequately trained or who have not received timely refresher training in the fi eld of ADA policy.

Add Meaning To The Classroom —“Begin On The Training Bus”Louis Maiello, FAAC Incorporated, Ann Arbor, MI

Herring Gull

Participants in this session will learn how to front load a New Bus Operator Training Program with “behind the wheel” tasks to save training dollars by identifying and training those who already have driving skills. By requiring candidates to demonstrate operational profi ciency in order to continue in training, and releasing those with unsatisfactory driver training performance, the training department will realize overall safety improvements and ultimately reduce claims.

FDOT/FPTA/CUTR Professional Development Workshop 9

Tuesday, April 12Coaching for SuccessSarah Viola, M.S., PHR, Capital District Transportation Author-ity, Albany, NY White Ibis

Coaching skills are essential for all transit leaders. This session will focus on the practical principles of coaching, including how to inspire, encourage, and challenge a team. Participants will gain an understanding of how coaching relates to the overall concept of performance management, how to coach individuals according to their personality style, reward individuals according to how they respond best, accept that mistakes and failures are important to growth, and offer individuals constructive feedback.

Create Your Future—Integrated Strategic Planning Michael Audino, University of South Florida’s Center for Urban Transportation Research Sandhill Crane

This integrated strategic planning session will position and empower transit executives and board members to help their organizations thrive and prosper by providing them with the tools they need to develop a long-range plan for their organization. This session will include a comprehensive strategic planning process and help participants understand how organizations focus, detail direction, and build commitment to action that can produce signifi cant positive results for a transit agency.

Designing Presentations With ImpactJoan Martin, National Transit Institute, New Brunswick, NJ

Pelican

Many organizations do not have the budget or access to high tech learning and presentation technology yet they want to create training that has impact, high retention, reaches a wide audience, and is also fun. Transit employee audiences are diverse, active, and not used to sitting in a classroom all day. This session explores why training fails and what makes it successful. Through the examination of case studies, models, and hands-on experiences, participants will learn how to create training sessions that not only have high impact, but sessions that audiences will remember and include information they will use.

Examining the Cognitive and Behavioral Di-mensions of Task Performance in the Design of Training Scenarios for Computer-Based Simu-lated Environments: Examples from Transit Cooperative Research Program Project A-36, Command-Level Decision Making for Transit Emergency ManagersJeff Sestokas, Engineering & Computer Simulations, Or-lando, FLRoseate Spoonbill

When gathering and analyzing interview data, specifi cally decisions in the completion of complex tasks, data collection has often focused on either the cognitive or behavioral aspects, but not both. This session will provide a data collection methodology to more realistically design training scenarios within computer-based simulations by accurately representing both the cognitive and behavioral dimensions of task performance. Participants will leave this session understanding a process for scenario design that examines and maps both dimensions of performance.

Maximizing the Impact of Annual RefresherSuzanne Whitehead & Etta Gibson, Metro-St. Louis St. Louis, MO Snowy Egret

This session will focus on getting the most effective use of time during operator recertifi cation training and realizing better results, including teaching operators how to be more attentive, become better at troubleshooting, have fewer incidents and accidents, be more effective communicators and better customer service advocates, and overall safer operators. Participants will discover ways to make recertifi cation fun so employees not only look forward to attending, but also learn from the experience and focus their attention on being better employees afterwards.

12:00pm - 1:15pmGeneral Lunch SessionThe IM4Transit.org Campaign Denis Eirikis, Clear Light Communications Inc., Anthony Beckford, Chair, Florida Public Transportation AssociationAudubon Ballroom

FPTA Chair Anthony Beckford and IM4Transit Campaign Director Denis Eirikis will provide an update on this exciting statewide public education campaign. IM4Transit, a campaign of the board of the FPTA, is galvanizing support for public transportation from all demographics and from a variety of organizations as well as elected offi cials from all over Florida. The campaign is all about saving jobs, routes, and budgets. Tony Beckford will be challenging your agency to get even more involved.

Transit Trainers’ Workshop 201110

Tuesday, April 12

Concurrent Sessions1:15pm - 2:45pm

Are We Boring Technicians With Too Much Classroom Lecture?John Schiavone, Transportation Learning Center, Guilford, CTRoseate Spoonbill

Classroom lecture can be very effective in high schools and colleges to communicate academic subjects. It can also be of use in technical training settings. But how much classroom lecture is effective at teaching technical knowledge and skills to mechanics? Using real-world examples, participants in this session will compare the value of classroom lectures and PowerPoint presentations to blended training approaches, where classroom lecture is continually complemented by interactive hands-on demonstrations and followed by structured on-the-job training (OJT) and mentoring.

Building Partnerships With Transit First RespondersDavid Kelsey & Rickey Kendall, HART, Tampa, FLHerring Gull How can local transit agencies and organizations go about forging relationships with their local fi rst responders? This session demonstrates how HART was able to reach out and partner with local fi rst responders on all types of issues, provides examples of the types of information responders need to effectively respond to critical situations, and offers a blueprint for participants to create similar partnerships at their own agencies.

Economic Benefi ts of Transit in Florida Diane Quigley, Florida Department of Transportation & James Moore (invited) Urban Land Institute/HDR, Inc. Tampa, FLSnowy Egret

This session will present the fi ndings of two projects related to the economic impacts of transit in Florida. The fi rst, sponsored by the Florida Department of Transportation, is an update of a 1997 report titled An Analysis of the Economic Impacts of Urban Transit Systems on Florida’s Economy. In addition to estimating the economic benefi ts urban fi xed-route transit makes to the State of Florida, the 2011 effort estimates transit’s health benefi ts (air quality, traffi c safety, physical activity) and transit’s community benefi ts (energy conservation, greenhouse gas emissions, and the mobility of the transportation disadvantaged population). The second is a recently released report prepared by the Urban Land Institute, Connecting Florida Transit + Florida’s Economy. It examines the key plans for the future of transportation in fi ve metropolitan regions in Florida based on the collaborative plans of a wide variety of partners in the development of regionally integrated transit systems.

Moving 20 Million People: Best Practices in Transit from Shanghai, ChinaSarah Viola, M.S., PHR, Capital District Transportation Authority, Albany, NY Pelican

Recently, China passed Japan as the second largest economy after the United States, and Shanghai is at the center of it all. Encompassing a population of 20 million, Shanghai’s bus company is the largest in the world, with over 1100 routes, 250 miles of BRT lanes, and six elevated busways. The subway, fi rst opened in 1995, will soon be the largest system in the world, with 20 lines and 345 stations. Participants in this session will learn the best practices of the Shanghai transit system that keeps the city moving and its economy strong, and will discuss what the United States can learn from this effi ciently planned system.

Safety and Security, Don’t Know Where to Start?James Smith & Jason Dawson, Portage Area RTA, Kent, OH Cormorant

Even small or medium-sized agencies with a limited budget can create a Safety/Security and Emergency Preparedness Plan and a Continuity of Operations Plan. Participants will discover fun and interactive ways to focus on safety and security and present these tools and exercises at agency meetings to pass along the basics of these plans to staff, while keeping training costs to a minimum.

Training and Facilitation Tips You Can Instantly Use! Seriously!Odette Samuelson, Pace Suburban Bus Service, Arlington Heights, ILSandhill Crane

This session provides an overview of ways to engage and manage training audiences and arrange classrooms for optimum learning. Different room arrangements will be discussed, including those based on training objectives, as well as key facilitation techniques to get the desired results and boost your image in the process. Participants will be provided with examples of various learning styles and how to engage and teach anyone, and will leave this session with easy to use handouts for future reference.

FDOT/FPTA/CUTR Professional Development Workshop 11

Tuesday, April 12Concurrent Sessions3:00pm - 4:30pmFDOT’s Curbing Transit Operator Distracted Driving Training ProgramsDeborah Sapper & Amber Reep, University of South Florida’s, Center for Urban Transportation Research; and Steven Dallman, USDOT Transportation Safety InstituteRoseate Spoonbill

The use of wireless technologies while operating motor vehicles is a real problem. This session introduces public transit professionals to key concepts, and highlights the dangers of distracted driving. Participants will examine what distracted driving is, how it has affected the public transportation industry, and will see a demonstration of the recently released “Curbing Transit Operator Distracted Driving” training program that includes an Instructor Guide, Participant Guide, video and computer based training. FDOT’s Transit Safety Programs Manager Victor Wiley will be available to answer questions specifi c to Florida’s administrative code 14-90.

Exponentially Increasing Customer EngagementMary Leary, Easter Seals Project ACTIONCormorant

During this session, ESPA staff will discuss new initia-tives to expand training and provide technical assis-tance through the use of web-based tools, inlcuding Salesforce, Ideascale, and Community Zero, and describe how they are used and the benefi ts gained.

Florida Commuter Assistance Program Network Phil Winters, University of South Florida’s Center for Urban Transportation Research Sandhill Crane

This session is a meeting of the Florida Commuter Assistance Program professionals, FDOT district managers with CAP responsibilities, and other interested parties. Don’t miss this great networking opportunity.

Implications of Urban Area Reclassifi cation: Census 2010 Bill Morris & Alex Bond, University of South Florida’s Center for Urban Transportation Research, Tampa, FLHerring Gull

The defi nition of an urbanized area (abbreviated UA or UZA) is undergoing several changes. These changes will likely mean that some rural lands will be included in an urban area, where they would not have been under the Census 2000 standards. Learn more about how the urban areas may be defi ned and how regional planning and transit funding may be impacted.

Leveraging Technology for State of the Art Training Edward Bart & Todd Parsons, Center for Urban Transpor-tation Research (CUTR) Pelican

Come see how important new technologies are being used to deliver state of the art training for transit technicians. This session will discuss the Certifi ed Transit Technician program created by CUTR/FDOT and detail how 3D distance learning platforms, on the job training techniques, and virtual hands-on-training compliments the traditional training environment.

“Take the Wheel” Hands-on Driver Training AssessmentAndrew Markovitz, Delaware Transit Corporation, Wilming-ton, DE Snowy Egret

Computer-aided products can provide operators with realistic, on-board vehicle training that helps enhance safety and reduce collisions. Participants in this session will learn from the experiences of a mid-size transit agency that utilizes state-of-the-art computer-aided products in their operator training programs: For New Operator Training, where a baseline is recorded for each new employee during the initial training phase; and Driver Enrichment initiatives, in which at risk operators receive intense safe driving training.

Closing Dinner Program6:00pm - 9:00pmWhole Brain ThinkingRob Gregg, Director of Transit Management and Innovation, University of South Florida’s Center for Urban Transportation ResearchWhite Ibis

Do you ever think about how we think? Why do some people learn and solve issues in a very sequential, factual way while others may randomly throw out solutions using “gut” feelings? Our brains are specialized, and the degree of specialization affects how we think and to what we pay attention.

This fun, interactive and entertaining program will explore Whole Brain thinking which recognizes left-right brain functions and provides awareness of our individual preferences and abilities to relate to others who think differently and thus behave and learn differently. Whole Brain methodology is based on proven research into how people think and communicate. By drawing on the combined analytic, organizational, strategic and interpersonal skills it takes to succeed today, organizations are able to harness the thinking styles of every individual for a complete Return on Intelligence.

Transit Trainers’ Workshop 201112

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2011 Workshop Meeting SpaceMap of Grand Hyatt Tampa Bay2900 Bayport DriveTampa, Florida