2011 sbs sydney | cai kjaer, collaboration by design
TRANSCRIPT
www.optimice.com.au Commercial in Confidence 1
Collaboration by DesignSocial Business SummitSydney – 2 March 2011
CaiKjaer
Partner, Optimice
2 March 2011
www.optimice.com.au – Commercial in Confidence 2
•OPPORTUNITIES are we addressing?
• How does Social Media FIT ?
• Did we make a DIFFERENCE?
•ROIof Social Media initiatives?
But let’s start by talking about how work is really done…
Collaboration By Design - Finding the ROI of E2.0
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Does ‘structure’ reflect how we really work?
Does a Business Process Map reflect how work is
done?
Does the Organisational Chart reflect in our actual
working relationships?
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Does ‘structure’ reflect how we really work?
Does a Business Process Map reflect how work is
done?
Does the Organisational Chart reflect in our actual
working relationships?
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Does ‘structure’ reflect how we really work?
• Represents the only the formal organisation.
• Social Software popularity is increasing in the response to the dehumanisation introduced by e.g. ERP systems (‘push’)
• Social Software has a ‘pull’ effect because it allow people to connect and share.
www.optimice.com.au/organisationalperformance.php
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Collaboration across silo – Why would I want to work with you?
Exchange of Value
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Working together – different perspectives on what value is.
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Partnership Scorecard™ identifies what is generates value
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Peer-to-peer Collaboration: Two-way exchange of ‘value’
Operational Trends
Capacity Planning
Advice
Guidance on changing Priorities
Timely data on Operations
Early warningfor production
issues
Feedback on planning advice
Planning Operations
• Value to recipient?• Cost to deliver?
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Value
5
4
3
2
1
1 2 3 4 5
Cost
Action Planning Matrix
Remove? No action?
Drive
Cost
Down
Low
Hanging
Fruit
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Value
5
4
3
2
1
1 2 3 4 5
Cost
Action Planning Matrix
Remove? No action?
Drive
Cost
Down
Low
Hanging
Fruit
How can Social Media deliver business results?
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So – Did we make a difference: ‘Connectedness’ over time
• IT Outsourcing in Australia 1998 to 2007
• Visualisation allow us to quickly see changes over time
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Social Media, Business Strategy and ROI
Step 1 - What is the high level business opportunity
Step 2- Determine the current collaboration patterns
Step 3 – Determine what generates value among roles
Step 4- Implement Social Media tools and processes
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Thank You…
• [email protected]@caikjaer0411 569 694
• See our visualisations of business networks at www.optimice.com.au
• Read our papers on Organisational Network Analysis, Social Media and Stakeholder Engagement – www.optimice.com.au/publications.php