2011 ANNUAL REPORT

CONTENTS

BUILDING...

Momentum . . . . . . . . . . . .2For the Future . . . . . . . . .4An Identity . . . . . . . . . . . .6A Reputation . . . . . . . . . .8Relationships . . . . . . . . .12A Support Network . . . .14A Strong Community . .16A Team . . . . . . . . . . . . . .18

andINSIDE

OUT

A letter fromWindham HospitalInterim President andCEO Stephen W.Larcen, PhD

s I reflect upon the past 12 months, 2011 was a remarkable year of momentum-building. I can trace much of thismomentum to the hospital’s first full year under the Hartford HealthCare vision — a hospital operating within anintegrated system, dedicated to providing patients with exceptional personalized coordinated care.

Under this vision, 2011 was the first full year the hospital implemented H W, short for “How Hartford HealthCare Works.”The foundational principle of H W is that employees have the ideas needed to improve hospital quality and perform-ance. Led by Cary Trantalis, Vice President of Operations, H W internal brainstorming and team-building unleashed theabundant creativity, wisdom and energy of our 600-plus employees toward achieving common goals. The result was a dramatic improvement in patient satisfaction.

Another huge momentum-builder was State funding for the new medical office building. It’s not so much the bricks andmortar, as it is the synergies that will be created by bringing together a range of existing and new clinical resources in asingle, customer-friendly, confidence-building facility. When completed in 2012, this new medical office building willmake it easier for consumers to navigate the various services they need.

A

Building

MOMENTUM

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3

3

3

Delia BerlinRetired from Quinnebaug Valley Community College

Rheo BrouillardThe Savings Institute

Catina Caban-Owen, PhDWindham Public Schools

Donna EvanWILI Radio

Karla FoxSchool of Business, UConn

Ethan Foxman, MDJefferson Radiology

Rev. Bruce JohnsonRetired minister

Lin Klein, PhDSchool of Business, UConn

Ayaz Madraswalla, MDStorrs Family Medicine

Kenneth PorterHampton Products, Inc.

Diane WishnafskiRetired from NewAlliance

EX-OFFICIOStephen W. Larcen, PhDInterim President and CEO

Nadia Nashid, MDWindham Hospital Laboratory/Pathology Associates of Windham

Charles Shooks, MDQuarry Street Internal Medicine

One example of excellence in personalized coordinated careis Windham Hospital’s new Breast Cancer Navigators. Theyprovide breast cancer patients with support and practicalhelp with problems that arise during the day-to-day struggle with breast cancer. By taking care of many of thelogistical issues, navigators help patients to focus on treat-ment and recovery, with less stress and better outcomes.

As you’ll see inside this annual report, Windham Hospital’sEmergency Department built momentum in a big way. Sodid the transition to state-of-the-art electronic medicalrecords, a new partnership with Clinical LaboratoryPartners, and the successful recruitment of physicians in arange of specialties who are bringing new levels of expertise and convenience to thousands of consumers ineastern Connecticut.

Our accomplishments are indeed exciting, but I am evenmore enthusiastic about the future. I thank you for yourongoing interest in and generous support of this communi-ty hospital. We truly are building something great, and thebest is yet to come.

Sincerely,

Stephen W. Larcen, PhDInterim President and CEO

WINDHAM HOSPITAL BOARD OF DIRECTORS

CHAIRMAN:Dennis HannonEastern ConnecticutState University

“Our accomplishments are indeed exciting,but I am even more enthusiastic about the future.”

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huge vote of confidence in WindhamHospital took place in the summer of 2011,when the State Bond Commission approved

$8.3 million for construction of a new 30,000square foot medical office building on 2.5 acresadjacent to the hospital. “A great hospital says alot about a community,” said State SenatePresident Pro Tempore Donald E.Williams Jr.,D-Brooklyn, who was integral in securing the funding for the project. Governor Dannel P. Malloyechoed his sentiments and added, “The construc-tion of new space for Windham Hospital will provide jobs in the near term, and sustained eco-nomic growth in the longer term as doctors andothers move to the area to open their practices.”

In early fall, Lt. Governor Nancy Wyman, SenatorWilliams, Congressman Joe Courtney, and otherstate and local dignitaries as well as physiciansand staff, were on hand to applaud the launch ofthe new project and witness the ceremonial turn-ing of the spade for the new medical office build-ing. Lt. Governor Nancy Wyman commented that,“This will truly be a place where patients can

“A great hospital

says a lot about a

community.”- Senate President Pro

Tempore Donald E.Williams Jr. MEDICAL

A Win-Win for the Hospital and the Community

Building for the

A“

NEW

BUILDING

4

OFFICE

n addition to the new medicaloffice building, many other facili-ty-related infrastructure projects

were launched in 2011, including theimplementation of Allscripts SunriseAcute Care™, an advanced, secureonline system that seamlessly inte-grates inpatient and ambulatory careservices through a single electronicmedical record (EMR). Combined withcomputerized physician order entry(CPOE), this new system enables physi-cians, nurses and other clinicians toaccess real-time patient data acrosslocations and departments.

According to Francis Siracusa, MD,FACS, who has been using an EMR inhis office for nine years and is a strongsupporter of the EMR effort, the newsystem “will support physician deci-sion-making using evidence-basedpractice guidelines and provide real-time feedback in hopes of improvingpatient safety and outcomes.”

The hospital’s new Department of Clinical Informatics team is coordinating the implementation, with a new training room in the former diabetes classroom. Kismat Detroja, MD, is the hospital’s physician champion and will provide clinical guidance throughout the process.

RECORDS

Kismat Detroja, MD

I

tephen Scarangella, MD, a long-time member of the WindhamHospital staff, was one of the first physicians to sign a lease inthe new medical office building. Dr. Scarangella, an

orthopaedic surgeon who specializes in procedures related to handsand the upper extremities and also treats sports-related injuriesinvolving children, recreational athletes and elite college and profes-sional athletes, will move his practice into the new building at 605 Valley Street when the facility is completed in late 2012. The versatile surgeon whose resume reads like a Who’s Who of thesports world is a team physician for the Connecticut Tigers baseballteam (the Single A affiliate to the Detroit Tigers), team physician forthe athletic teams of Eastern Connecticut State University and a consultant to PGA Tour Players and officials at the TravelersChampionship. Dr. Scarangella’s philosophy when treating a patientis to utilize a conservative, non-operative approach. When thatapproach is not indicated, he uses expert, evidence-based, minimallyinvasive, reconstructive surgical techniques along with early, aggres-sive post-operative rehabilitation with an experienced rehab team to restore form and function to his patients. He said he thinks thisapproach is why he has been able to work with so many professionalathletes like Pablo Sandoval and Madison Baumgartner who eachplayed for the 2010 World Champion San Francisco Giants. “Theseathletes, understandably, want to have a career as long as they possi-bly can,” said Dr. Scarangella. “They just don’t have time for compli-cated, invasive surgeries and even longer recovery times.”

HIGH-TECH, HIGH-TOUCH

Pictured at left: InterimPresident and CEO ofWindham Hospital Steven W.Larcen, PhD, addressed thecrowd at the ground-breakingceremony for the new medical office building on theWindham Hospital campus.

Stephen Scarangella, MD

S

ELITE SURGEONS AND

ELECTRONICMEDICAL

receive all their care, in an easy-to-access venue.” Her sentimentswere echoed by Elliot Joseph, President and CEO of HartfordHealthCare, who talked about the system’s “vision of providing complete care for the whole person, in a local setting.”

When completed in late 2012, the new medical office building will behome to various hospital services and dozens of primary care physi-cians, medical oncologists, physical therapists and rehabilitators,laboratory workers, orthopaedic surgeons and general surgeons.

MEDICAL STAFF

Medical Office Building to House

5Building for the FUTURE

FUTURE

n March 2011, Hartford HealthCare made its public branding debut as itsponsored one of Connecticut’s most popular sporting events — the Big EastWomen’s Basketball Tournament — and unveiled a new logo and graphic

identity. The new “look” which features a four-color logo, visually links all ofHartford HealthCare’s entities, including Windham Hospital, as all system partners now share a common look and feel.

Together, the entities that comprise Hartford HealthCare can provide better carethan any one can provide alone—including hospitals, medical offices, rehabilita-tion services, behavioral services, clinical laboratories and home health services.A system of care that’s organized around patients gives patients easy, coordinat-ed access to the right care in the right place at the most affordable cost. The newlogo and graphic identity are designed to convey this “connected healthcare.”

At Windham Hospital, staff members worked with their counterparts within thesystem to integrate and coordinate marketing efforts, and to identify new andcreative opportunities for communication. The “facelift” of all marketing materials at Windham began with a newly re-designed series of newsletters—HealthLink, StaffLink, and Vital Signs—which showcased physicians, staff members and services at the hospital. Additionally, Windham’s website (www.windhamhospital.com), brochures, posters and other collateral materialsare all in the process of being revamped to include the new logo and contentthat relays the hospital’s relationship with Hartford HealthCare. Numerousradio, newspaper and television advertisements touting Windham service linessuch as women’s services and the emergency department were also released in2011, all of them prominently featuring the new logo and emphasizing the collaborative care available throughout the Hartford HealthCare system.

IIS BLOOMING

6

A NEW BRAND

Building an IDENTITYLeft: UConn cheerleadersdraw attention to thenew Hartford HealthCarelogo, which debuted atthe Big East Women’sBasketball Tournamentin early March 2011.

Far left:

Top: A full-color print ad featuring thenew Windham Hospital identity.

Middle: HealthLink,one of the hospital publications redesignedto reflect the new standards.

Bottom: A print ad featuring the new identi-ty and color palette ofthe identity system.

Windham Hospital’s newfour-color logo, part of a centralbranding identity of HartfordHealthCare System.

Windham Hospital at

www.facebook.com/windhamhospital.

ver the past year, Windham Hospital hasbeen involved in a journey, along with otherHartford HealthCare member organizations,

to develop a set of values that would be common-ly shared among all partners of the system.Mona Friedland, Vice President of Philanthropy,and Martin Levine, Vice President of HumanResources, were Windham’s representatives on ateam which studied and discussed the importanceof values that define all affiliates within the system and which will define and distinguishHartford HealthCare. Ultimately, the values theteam developed reflect ones that Windham andother partners have previously held in each individual organization over the years.

The newly identified four core values of Integrity,Excellence, Caring and Safety shortly led to theestablishment of Standards of Behavior that support and flow from each of the values. Today,all that Windham Hospital does emanates fromthese shared values and standards and they serveas the foundation to propel the hospital toward itsmission and vision and to daily serve as a modelfor how staff treats each other and the patientswho walk through the hospital’s doors.

MAKING CONNECTIONS WITH Serves As Daily Reminder of How Staff Treats Patients and Each Other

Hospital Launches BrandNew Facebook Page

Pictured at right: KateCheromcha, Windham’sMedical Librarian, “test-drives” the new hospitalFacebook page.

O

HOSPITAL EMBRACES

NEW VALUES

SOCIAL MEDIA

Building an IDENTITY 7

apping into the growing popularity of socialmedia, Windham Hospital launched a brandnew Facebook page last spring that drew 200

“likes” within the first two weeks. The page updatesusers about hospital events, the latest medical tech-nology and procedures available at Windham, physi-cian and staff accolades and recognition, and healthand wellness educational and social opportunities.The hospital will be exploring other social mediaplatforms in the coming fiscal year that can assist inthe focused release of messaging for specific demo-graphics in the hospital’s service areas and beyond.Those include YouTube, Twitter and other socialmedia outlets.

T

ccording to Press Ganey, an independent patient satisfaction survey organization, Windham Hospital’sEmergency Department was ranked in the 99th percentile in Connecticut. The hospital received scoresthat were nine points higher than its peers in the system, and 7.6 points higher than its own previous

marks compared to all other Connecticut emergency departments. The increase in rank was noted in a reportfrom Press Ganey in the spring of 2011. In recognition, the hospital received a “Journey to High Performance”certificate from Press Ganey, specifically citing the Emergency Department for excellence. The ratings were basedon patient satisfaction for emergency department wait times to see a physician, radiology testing wait times,patient arrival at the hospital, patient interactions with doctors and nurses in the emergency department, infor-mation provided by the facility’s nursing staff and the handling of insurance and other personal information.

WINDHAM HOSPITAL EMERGENCY DEPARTMENT

Building a REPUTATION

HOSPITAL EARNS OUTSTANDING

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8

Pictured above: Lisa Lopez, PCT, in the EmergencyDepartment’s trauma room.

PATIENT SATISFACTION SCORES

RANKED IN 99TH PERCENTILE IN CONNECTICUT

HOSPITAL GRANTED

ased on a 2010 ConsumerAssessment of HealthcareProviders and Systems (CAHPS)

Hospital Survey, 74.5% of patients ratedWindham Hospital 9 or 10 on a 10-point scale, a jump of 24% comparedto a previous survey. This survey monitors patient satisfaction at hospitals across the United States.At each hospital, a random sample ofadult patients across medical conditionsare asked a series of 27 questions abouttheir recent hospital stay. Interviewstake place between 48 hours and sixweeks after discharge.

PATIENTS RANKWINDHAM HOSPITAL

HIGH IN

REACCREDITATIONTHROUGH 2014

indham Hospital is one of only a handful of hospitalsin Connecticut that empowers consumers to trackWindham Emergency Department wait time via the

web, texting and an Apple app. Now, patients who need emer-gency medical services and plan to visit the Jeffrey P. OssenEmergency Center, can log on to the Windham Hospital publicwebsite at www.windhamhospital.org and view the wait timedisplayed in real time. The online display lets patients knowthe expected wait from the time they enter the EmergencyDepartment until they are seen by a physician or physician’sassistant. Additionally, patients can text their zip code to437411 and receive a text message (standard text rates apply)with the anticipated wait time or they can receive theWindham wait times via their iPhone by downloading a freeapp from Apple’s App Store. The online ED wait time displaywas developed in cooperation with a team from the HartfordHealthCare Information Technology division, as well as theHospital of Central Connecticut (which, like WindhamHospital, is a Hartford HealthCare partner).

W

BSATISFACTION

n 2011, Windham Hospital was granteda continued three-year accreditation byThe Joint Commission by demonstrat-

ing compliance with national standards forhealthcare quality and safety. This accredi-tation followed a rigorous, unannouncedinspection by The Joint Commission, thenation’s oldest and largest standards-setting and accrediting body in healthcare.

I

ONLINE, VIA TEXT

EMERGENCY DEPARTMENT

WAIT TIME

OR THROUGH AN APPLE APP

AVAILABLE

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“I truly believe that if it

were not for the quick

actions of these individu-

als, who acted without

regard to their own

personal safety, this

young woman would

have perished as a result

of this accident.”

- Mansfield Deputy Fire Chief William Jordan

ecent software upgrades to Windham Hospital’s computedtomography system (also known as a CT scan) reduce the radiation dose to each patient by up to 40 percent. The new

software allows physicians and technologists to perform complexdiagnostic procedures and maintains the quality and clarity of theimages gathered while achieving the reduction in exposure. CT scanscan be used for routine and trauma imaging, and they are particular-ly useful in viewing neurological, pulmonary, or cardiac problems.Windham is among the first community hospitals in Connecticut toinstall the new software upgrade for the GE equipment.

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NEW CT SCANNING SYSTEM

TO PATIENTS BY 40 PERCENT

REDUCES

Pictured Above: JannaPichette, Lead CTTechnologist, readies apatient for a CT scan.

Building a REPUTATION

10

RADIATION DOSE

very day, Windham Hospital staff and clinicians take extraordinary steps to save lives. For example, en routeto another call, two Emergency Paramedics came upon a fiery head-on collision between two vehicles inMansfield. Holding their breath in the dense smoke, John Levasseur and Ryan Monahan pulled an

unresponsive 30-year-old woman from one of the vehicles, called for LifeStar and administered initial treatmentfor her injuries.

The two men were honored for their heroic efforts by Mansfield Fire Chief Dave Dagon and Deputy Chief WilliamJordan during a special recognition ceremony at the meeting of the Mansfield Town Council. “I truly believe that if itwere not for the quick actions of these individuals, who acted without regard to their own personal safety, thisyoung woman would have perished as a result of this accident,” said Deputy Chief Jordan. “Their actions go aboveand beyond what we would expect from a first-response team. These were true acts of heroism and these men areprime examples of dedicated and compassionate professionals.”

PARAMEDICS PUT THEIR LIVES AT RISK TO

RESCUE WOMANE

Pictured below (left toright): MansfieldDeputy Fire ChiefWilliam Jordan,Windham Hospitalparamedic RyanMonahan, paramedicdriver JohnLevasseur, andMansfield Fire ChiefDave Dagon.

11

Building a REPUTATION

indham Hospital has always had a high-quality laboratory in terms of service and turnaround. However, resources have not been

available to provide local physician offices with comput-erized physician order entry(CPOE). “About 18 months ago,”said Cary Trantalis, VicePresident of Operations, “webegan discussions withClinical Laboratory Partners(CLP), with the goal of keepinglaboratory work and volume atWindham Hospital and withinthe Hartford HealthCare system.” The team was led byKim Ninteau, LaboratoryTechnical Director.

A win-win partnership beganto crystallize. Created in 1998and based in Newington,Clinical Laboratory Partners isa statewide, full-service clini-cal laboratory affiliated withHartford HealthCare. However,CLP was not strong in easternConnecticut, and eager tobuild a customer base here.

“Getting us all involved in theearly stage was crucial to oursuccess,” says Nadia Nashid,MD, Laboratory Medical Director. A vision emerged, tocreate a network of draw stations at medical groupoffices, to improve patient access and convenience. CLPwould equip physician offices and would draw speci-mens and using EMR, electronically send lab orders to

CLP which is interfaced with Windham Hospital. TheEMR system would enable offices to print specimenlabels and specimens would then be couriered to theWindham Hospital lab for processing. Key benefits

would be greater efficiency and quicker turnaround time.

To achieve the vision,Phase I identified a beta site with EMR. MansfieldFamily Practice, located at 34 Professional Park Road in Storrs near theUConn campus, agreed toparticipate. The implementa-tion process began in April and was completed in September.

Phase II will add draw sites at Windham MedicalGroup and Coventry Internal Medicine.

Nashid believes that withoutthis CLP partnership,Windham Hospital wouldhave eventually lost 100 per-cent of its patient lab work.“With government incen-tives for medical offices to

take advantage of CPOE, the alternative path would havebeen for another commercial lab outside of HartfordHealthCare to step in. Instead, we are building a strongfoundation for future laboratory growth.”

CLINICAL LABORATORY PARTNERS AND WINDHAM HOSPITAL PARTNERSHIP

Building

RELATIONSHIPS

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12

EXPANDS LABORATORYSERVICES AND ACCESS

“Getting us allinvolved in theearly stageswas crucial toour success.”

- Nadia Nashid, MDMedical Laboratory Director

Nadia Nashid, MD

n 2011, many local,state and federalofficials demon-

strated their supportof Windham Hospital.Early in the year, U.S.Congressman forConnecticut’s 2ndDistrict, Joe Courtney,held a roundtable discussion at the hospital that wasattended by bothWindham Hospital andHartford HealthCareleaders. The open discussion focused onpriorities and strate-gies for WindhamHospital, as well as theimpact of State andFederal budget cuts.

The Windham HospitalBoard of Directors also presented an award to Secretary of StateDenise Merrill. Merrillserved as StateRepresentative fromthe 54th GeneralAssembly district for17 years, representingthe towns of Mansfieldand Chaplin. Duringher tenure as a statelegislator, she was a consistent advocate of the hospital.

n 2011, Windham Hospital volunteers donated20,325 hours of service valued at more than$430,000. The team included 128 adult volun-

teers, 97 University of Connecticut and EasternConnecticut State University student volunteers,and 57 junior volunteers. Volunteers contribute theirtime and talents in many different capacities and ina variety of positions ranging from InformationDesk Greeters to Sales Associates in the Coffee Shopand the Gift Shop; and from Patient and FamilyLiaisons to Transportation Aides or ClericalAssistants. With genuine smiles on their faces andgiving hearts, volunteers freely donate their talentsto help support patients, families, and staff withinthe hospital. In turn, volunteers benefit by beingexposed to careers in healthcare, learning newskills, and making new friends. For example, insteadof playing computer games or hanging out at thepool or beach, 35 students from local high schoolschose to spend their summer vacation volunteeringat Windham Hospital in the Junior VolunteerProgram, which the hospital has sponsored for thelast 50 years. The students, ages 14-18, engaged in anumber of tasks including escorting patients, pro-viding reading materials for patients, transportingmedical equipment, and assisting staff in differentdepartments with a range of projects. At summer’send, many students remarked upon how helpful itwas to them — as they begin to make decisionsabout their academic careers and professionalfutures — to engage in real-life healthcare jobs andto network with staff in several clinical disciplines.

LEGISLATORS

STRONG INTEREST

Jack Roach, aretired Universityof Connecticutprofessor, hasenjoyed volun-teering atWindham formany years.

BUILDING RELATIONSHIPS

Pictured right (top):Congressman Joe Courtneyattended the ground-breakingfor the medical office building;(bottom) Secretary of StateDenise Merrill with HospitalBoard Chair Dennis Hannon.

TAKE

I

I

VOLUNTEERS CONTRIBUTE

20,325 HOURSOF SERVICE

13

indham Hospitalwas the sole recip-ient of a two-year

smoking cessation grantfrom the ConnecticutDepartment of PublicHealth. The $162,924 grantis being used to provideemergency department stafftraining, screening andcounseling to patients, theirfamily members and visitors. Tobacco users areencouraged to stop smoking, and referrals aremade to the CT Quitline.Statewide, an estimated4,900 people die each yearas a result of smoking-relat-ed diseases. Helping localcitizens to stop smoking is acrucial step to better health.

YOU REALLY CAN QUIT!

he mission of the Windham Hospital Foundationis to build a bridge between the community andthe hospital, and to enhance the resources that

support the hospital in meeting the healthcare needs ofthe community. The Foundation works with internal andexternal groups in the community to maximize theimpact of friendraising and fundraising. The Auxiliary toWindham Hospital, which was formed in 1933 and theGolf Classic, which began in 1995, have also contributedhundreds of thousands of dollars to purchase equip-ment, build new facilities and add to the many outstand-ing services provided at Windham Hospital. TheFoundation, through its Board, staff and Councils, isdeveloping relationships with loyal donors to assure thatWindham Hospital will be here for generations to come.Through annual giving programs, major gifts (President’sCircle and Business Partners) and planned giving initia-tives such as the 1933 Society, a culture of philanthropyis growing at Windham Hospital. Additionally, hundredsof dedicated volunteers are helping to spread the wordthat giving to the Windham Hospital Foundation is agreat way to care. More information about the Auxiliaryand Golf events can be found on page 15.

Building a

SUPPORT

Above, clockwise from top left:

Foundation Chair CarolWilliams with new trusteesDianne Doyle and GeorgeHernández.

David Foster on stage at theShaboo Blues Festival.

State Representative SusanJohnson congratulatesGeorgina Hendrick for hermany years of volunteerservice to WindhamHospital.

2010 Gala attendees, BackRow (left to right): KennethPorter; Mary Barry, MD;Barbara Porter; EdwardSawicki, MD; Jean Sawicki;Beverly Bundy Front Row(left to right): AnthonyVisone; Elizabeth Visone,APRN; Pamela Shooks,Charles Shooks, MD; Robert Bundy, MD.

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HEALTHY HEARTS

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RAISED TO SUPPORT HOSPITALOVER $726,500

Foundation, Auxiliary and Golf TournamentRaise Funds that Benefit Hospital and Community

indham Hospitalreceived a $4,960grant from the

Connecticut Office of RuralHealth to improve outcomesfor heart failure patientsserved by the hospital. Thefunding is being used to pro-vide education programs forstaff, community providers,local nursing facilities, andhome care agencies to helpincrease compliance withdischarge instructions.

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FOUNDATION

14

NETWORK

n 2011, The Auxiliary to WindhamHospital once again sponsored someunique fundraising events, including a

luncheon to honor Auxilian GeorginaHendrick, a dedicated volunteer. On abeautiful June evening, “Spirits atInnisfree” was held at the home of Joanand Austin McGuigan, where guestsenjoyed gourmet noshes with bagpipesand fiddlers serenading them. The ShabooBlues Festival, a benefit concert, was heldat Jillson Square at the end of June andfeatured the Elvin Bishop Group, the JamesCotton Blues Band and local and nationalcelebrity David Foster and the Shaboo All-Stars. The event raised funds to constructa new outpatient and oncology suite in thehospital’s Ambulatory Care Unit. TheAuxiliary's Annual Autumn Gala,"Moonglow," was held in Hartford. Theevent honored Soroptimist Internationalof Willimantic, Philanthropists of the Year;Francis Siracusa, MD, Physician of theYear; and Carol Palonen, RN, Caregiver ofthe Year.

The Auxiliary was proud to award three$1,000 scholarships to graduating highschool seniors, Ryan Schoeplein, MonigueGagnon and Chiana Montesi in June 2011,all of whom will pursue careers in health-care. Additionally, a scholarship was estab-lished this year in the name of the lateAnne L. Card, a dedicated member of the Auxiliary, who volunteered at the hospitalfor more than 50 years.

he Jeffrey P. OssenFamily Foundation,a private family

foundation, awarded$64,000 to establish aCancer Coordinator position at WindhamHospital. Beth Cheney,APRN, is serving in thisnew position, overseeingearly detection and pre-vention activities includ-ing a survivorship pro-gram, cancer navigator program, and community outreach. The Foundationalso provided sponsor-ship funds for the hospi-tal’s Cancer Survivors’Day at the WindhamRelay for Life. Before hedied of cancer in 2007,Jeffrey Ossen providedthe largest gift from a living donor in the hospi-tal’s history. The dona-tion helped to fundWindham Hospital’semergency room expan-sion project and theEmergency Center thatnow bears his name.

CARING FORCANCER

Pictured above (left to right): Ryan Schoeplein, RichardCard (son of the late Anne L. Card), Monique Gagnon andChiana Montesi.

ponsored by ConnectiCare,the 16th Annual WindhamHospital Golf Classic held at

the University Club of Connecticut raised over $56,000. More than 50Golf Committee members and volunteers worked together toensure a great day for the recordnumber of golfers (over 200!)Proceeds from the Classic benefited Outpatient Services atWindham Hospital.

RECORD SETTING NUMBER OF

GOLFERS RAISE FUNDS

FOR HOSPITAL

T

S

I

AUXILIARY HIGHLIGHTS GOLF TOURNAMENT

Pictured above: Jeffrey P. OssenPictured above: Brian Cawley, Director of Physical Medicine for Windham Hospital Physical Therapy & Rehabilitation, scopes out a shot.

AUXILIARY FUNDS SUPPORT ONCOLOGY

SUITE, SCHOLARSHIPS

BUILDING A SUPPORT NETWORK 15

HIGHLIGHTS

indham Hospital has a long history of providing programsthat enhance the health and well being of the region. Fromits humble beginnings in 1933, the hospital has sought to

keep the concept of “community” front and center in responding to theemerging health needs of the times.

Every day, Windham Hospital staff reaches out to people in need. Theyeducate patients about how to care for themselves; provide preventivehealth information to men, women, children, teens and seniors; con-duct health screenings at fairs on-site and in the community; providehealthcare career training and advocacy for at-risk and underservedpopulations; provide first aid, CPR and medical trauma training toteenagers, teachers and emergency medical responders; and provide awealth of health resources that help to improve the health of all resi-dents throughout Windham’s 19-town service area.

In the last 12 months, more than 16,000 people in the region benefitedfrom Windham Hospital’s community benefit programs and services.In fact, community benefit activities accounted for approximately26,000 hours of service and the hospital provided more than$1,312,110* in charity care. The Windham Wildcat Marathoners Activityand Nutrition Project (see sidebar) is an example of one of the commu-nity benefit programs offered in an area school in partnership with theSBM Charitable Foundation.

WMEDICINE

MORE

Building a

STRONG COMMUNITY

indham Hospital, theWindham HospitalFoundation, Windham

Middle School-Based Health Center,Family Resource Center and the SBMCharitable Foundation collaboratedto organize a creative and effectivewalking and nutrition project. TheWindham Wildcat Marathonerswalked 535,900,000 steps (2,679miles) and nutritionists from thehospital provided lessons in healthyeating. Author and speaker RobertSweetgall, who has personallywalked across America the equiva-lent of seven times including all 50states, spoke to the students andinspired school officials to makewalking a part of the school curricu-lum. “I learned that in place ofwatching TV, you can stay healthy bygoing outside for a walk with yourfriends instead,” said eleven-year-oldstudent Iralys Valido.

GET UPAND WALK!THAN JUST

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16

Pictured above: The Windham Wildcat Marathoners

* Unaudited

ixty first-year UConn MBA students descendedupon the Windham Hospital campus in lateJanuary to tour the facility and hear presentations

from Windham Hospital leaders. The visit was just oneof several activities associated with the hospital’s spon-sorship of the students during its year-long partnershipwith the University of Connecticut MBA Application ofCore Teaching (ACT) Program. The program, accordingto Assistant Professor in Residence and Faculty DirectorDr. Mary Caravella, is an experiential learning projectspanning the first year of the full-time MBA Program.She said, “Students generate and develop ideas forimproving performance for an organization.Specifically, at Windham Hospital, they focused onOperations, HR, Marketing, and IT practices.” She saidstudents, who began their work in the fall, generatedseveral ideas based on their visits and research atWindham, and then developed a synthesized proposalfor one of them. In May, the students presented theirfinal proposals to the hospital in a competitive presen-tation format. Organizations are nominated and invitedto participate by faculty teaching in the first year of theMBA Program based on an expected fit with courselearning objectives. “We were excited to be asked toparticipate in this program,” said Jim Papadakos, thehospital’s CFO, “because these students give us a fresh,structured look at our business and the opportunitiesavailable to us for performance improvement.”Conversely, he said, “The hospital staff is committed tohelping students gain real-life experience that they canuse to land jobs upon graduation. It’s a privilege toopen our doors and share our expertise with these verybright students.”

indham Hospital, along with a group ofleading Windham County healthcareproviders, recently concluded a Community

Health Needs Assessment that will inform programplanning efforts for the Windham region based on thearea’s most pressing healthcare needs. Residents ofWindham County partici-pated in the Assessmentwhich consisted of focusgroups and a quantitativetelephone survey.Secondary research wasalso done by the Center forResearch and Public Policy(CRPP). The findings willassist healthcare leaders indeveloping a blueprint forhealth and wellness pro-gramming in the region forthe next three to five years.

The consortium ofWindham County health-care providers that initiatedand funded the CommunityHealth Needs Assessmentincluded Windham Hospitaland seven other partners:Day Kimball Healthcare, Natchaug Hospital,Generations Family Health Center, United Services,VNA East, Northeast District Department of Healthand Community Health Resources. Jewett City Bank provided additional financial support.

The Assessment was conducted by the nationallyknown research group, the Center for Research andPublic Policy (CRPP), which has conducted more than3.5 million surveys and more than 3,500 focus groupsacross the nation in support of research. CRPP collect-ed resident input in such areas as community health-care needs, health status, and important informationfrom residents on care in many areas including dia-betes, sleep, exercise, oral health, immunizations,tobacco and alcohol use, family planning, behavioralhealth, autism, healthcare access, and screenings.

Mona Friedland, Executive Director of the WindhamHospital Foundation, said that the Consortium is cur-rently developing a prioritization process to identifythe most pressing needs for the community. Surveyresults will be widely shared with the community,and will be available on the hospital’s website. Oncethat process is completed, the hospital will developits own implementation plan.

WINDHAM HOSPITALSPONSORS SIXTY UCONNMBA STUDENTS FOR ONEYEAR ACT PROGRAM

S

W

Community HealthResources

Day Kimball Healthcare

Generations FamilyHealth Center

Natchaug Hospital

Northeast District,Department of Health

United Services

VNA East

Windham Hospital

Additional support provided by Jewett CitySavings Bank

COMMUNITY HEALTHNEEDS ASSESSMENT

HOSPITAL PARTNERS WITH REGIONALHEALTHCARE PROVIDERS TO CONDUCT

WindhamConsortium

Building a STRONG COMMUNITY

17

Pictured above: UConn students Bill Fusco, Darrell Fuller and Sarah Kwon.

Building a TEAMADD TO THE

Melisha G.Cumberland, MD

Amber Cheema, MD

Anne Lovejoy, MD

Max Goldstein, MDSyera

Mathews, MD

Bernardo Medina, MD

Robert O’Connor, MD

t the opening of this report, Steve Larcen, our Interim President and CEO, empha-sized the exciting momentum that's building here at Windham Hospital. I'd liketo close this report by sharing my enthusiasm for the momentum that's building

on the hospital's medical team. For example, three new hospitalists joined the team,including Melisha G. Cumberland, MD; Anne Lovejoy, MD; and Syera Mathews, MD.Max Goldstein, MD, joined the Northeast Emergency Medicine Specialists EmergencyMedicine team. We also added four physicians with local private practices to our staff,including Amber Cheema, MD, with Hebron Family Physicians; Bernardo Medina, MD,with Anesthesia Associates of Willimantic; Robert O'Connor, MD, with The SPORTSCentre in Mansfield Center; and Ioana Cristiana Stanescu, MD, with WindhamRheumatology in Mansfield Center. All have made valuable contributions to the hospital's quality of care.

Dr. O'Connor is a big boost to the medical team, as we urgently needed a secondorthopaedic surgeon. With the popularity of the UConn Huskies, Eastern Connecticut isdefinitely sports country. His expertise in sports medicine, shoulder and knee arthro-scopic surgery and fracture care will be very beneficial.

A

Ioana Cristiana Stanescu, MD

A letter fromWindhamHospital Chief of StaffCharles Shooks, MD

18

THAT MAKE UP WINDHAM HOSPITAL

NEW PHYSICIANSOUTSTANDING PROFESSIONALS

In today's healthcare environment, offering rheumatologyhas become just as important as offering cardiology ororthopaedic services. The addition of Dr. Stanescu, our firstfull-time, community-based Windham Hospital rheumatol-ogist, will make these services much more convenient andavailable. I'm convinced that she will be a magnet forpatients and referrals.

In 2012, we are looking forward to making progress inenhancing our medical team in the areas of cardiology,neurology and primary care. Like many other sectors of theeconomy, a significant challenge for hospitals across theUnited States (including us) will be the gradual retirementof the Baby Boomer generation. Continuing to build a greatcommunity hospital will require us to diligently recruityounger generations of providers. Some of the competitiveadvantages that will help us to attract new recruits are ouraffiliation with Hartford HealthCare, the very excitingmomentum that's building here, and the exceptional quality of life in Eastern Connecticut. Having grown up inNew York, I'm a good example. Decades ago, when I was anew recruit at Windham Hospital, I was so impressed withthe area that I chose to build my career and raise my family here. It's a great place to live and work!

Sincerely,

Charles Shooks, MDChief of Staff

“Decades ago, when Iwas a new recruit atWindham Hospital, Iwas so impressed withthe area that I chose tobuild my career andraise my family here.It's a great place to liveand work!”

Charles A. Shooks, MDChair, Chief of Staff

Nadia Nashid, MDAssistant Chief of Staff

Francis Siracusa, MDSecretary/Treasurer

Robert J. Bundy, MDMedical Director, ex-officio

Roger El-Hachem, MDChair, Division of Medicine

Craig Foster, MDChair, Surgical Division

David Jaworski, MDDirector of Hospitalist Program

Michael Kilgannon, MDMedical Division member-at-large

Yvette Martas, MDSurgical Division member-at-large

Gregory Shangold, MDDirector, Emergency Services

Eugene Winchester, MDImmediate Past Chief of Staff, ex-officio

Stephen W. Larcen, PhDInterim President and CEO

Cary Trantalis, RN, MSNVP, Operations

Michael Dion, RN, PhDVP, Patient Care Services

Joanne Rahl, RNDirector of Clinical Outcomes and Professional Practice

Sharon LeeMedical Staff Coordinator

MEDICAL EXECUTIVE COMMITTEE

Building a TEAM

19

FINANCIAL INFORMATIONWindhamHospitalStatisticsYear ending September 30, 2011 WCMH Foundation 2011 Totals

Revenue

Inpatient 72,222,518 72,222,518

Outpatient 127,160,607 127,160,607

Total Revenue 199,383,125 199,383,125

Less:

Allowances 110,493,786 110,493,786

Charity Care 3,033,891 3,033,891

Other Allow/ 113,527,677 113,527,677 Deductions

Add:

Other Operating 3,044,239 3,044,239 Revenue

Total Operating 88,899,687 88,899,687 Revenue

ExpensesSalaries & Benefits 57,287,337 143,398 57,430,735

Medical Supplies, 28,677,204 37,413 28,714,617 Drugs & Other Expenses

Depreciation 4,545,850 4,545,850

Interest 1,476,666 1,476,666

Total Expenses 91,987,057 180,811 92,167,868

Loss from Operations (3,087,370) (180,811) (3,268,181) before loss on early extinguishment of debt

Loss on early (471,621) (471,621)extinguishment of debt

Loss from operations (3,558,991) (180,811) (3,739,802)

Non Operating Income (557,520) 234,512 (323,008)

Excess of revenue (4,116,511) 53,701 (4,062,810)over expenses

Inpatient Discharges

4,736Inpatient Days

20,013Average Length of Stay

4.2 daysOutpatient Surgical Procedures

5,200Emergency Department Visits

34,221Imaging Studies and Radiology Treatments

59,789Respiratory/Pulmonary Tests and Procedures

26,117Cardiac Tests

14,263Sleep Studies

791Births

394

Windham Hospital Statement of Operations (unaudited)Year ending September 30, 2011 (US dollars)

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www.windhamhospital.org

Acute CareHartford Hospital

Hospital of Central ConnecticutMidState Medical Center

Windham Hospital

Behavioral HealthNatchaug Hospital

RushfordThe Institute of Living

Diagnostic ServicesClinical Laboratory Partners

Open MRI of Southington

Home CareVNA Healthcare

VNA of Central Connecticut, Inc.Physical/Occupational Therapy

Central Connecticut Physical MedicineEastern Rehabilitation Network

Physician Practices/Occupational Health

Alliance Occupational HealthDoctors of Central Connecticut

Hartford Medical GroupHartford Specialists

MidState Medical Group

MissionTo be nationally respected for excellence in patient care

and most trusted for personalized coordinated care.

Hartford HealthCare Partners

Senior HealthCentral Connecticut Senior Health Services

Connecticut Center for Healthy Aging

For questions regarding this publication, or for additional copies, please contact Heather Tindall, Senior ExecutiveMarketing and Community Partnerships, Windham Hospital, 860.456.6942 or htindall@wcmh.org.

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