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Why?

• Personalising services to suit people’s needs

• Adapting to disruptive use of technologies

• Unlocking local talent to build digital economy

Open, accessible and shared

• Open and comparable data• Digital inclusion and skills• Self service and community

DIY

• Standardising the network• Open source and cloud

computing• Greener and more shared

ICT services

Stop, look and listen

• Stop thinking about the magic bullet to your problems

• Look at how others are innovating

• Listen to what people are saying about the tools

Search, share and showcase

Time: rapid prototyping or scaling up?

Technology: Closed or cloud?

Research: Labs or Systems?

Money to get people to help us develop or test these tools

People to develop skills with

Capture the impact of tools on improving services

Test or pilot these tools out

Share learning and collaborate