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T&T Consulting Services, Inc.PO Box 973, Kennesaw, GA 30156

770.422.4853 (office) 770.220.1929 (fax)

Contact: Theresa M. AndersonCEO – President, T&T Consulting Services, Inc770.422.4853Email: [email protected]

Who we areT&T Consulting Services, Inc. (T&T) founded in 1993 and incorporated in the State ofGeorgia in 1996 is a SBA 8a certified, woman-owned and managed global strategicmanagement consulting company. The company is reinventing itself to become themarket maker, architect and builder of the new economy, bringing innovations toimprove the way the world works and lives. T&T has a history of collaborative work, andproactively seeks ways to support healthcare planning, market research, organizationalmanagement, performance management, research studies and delivery of qualityprofessional services.

T&T is certified and currently participate in the U.S. Small Business Administration 8(a)program until February 14, 2011. T&T’s corporate offices are located in Atlanta,Georgia. We have other office locations in Washington, DC. We provide a suite ofstrategic management consulting services ranging from organizational assessments,human capital management, and information technology to process improvement andprogram studies to a wide variety of federal government clients against our current GSAMultiple Award Schedule contracts.

We are organized into three divisions, reflecting our primary core competencies.Division of Program Studies, Division of Organizational Management and Assessment,and the Division of Technical Assistance and Communication Planning.

Division of Program Studies and Research (DPSR) program evaluation scientific Research literature research and design

Division of Strategic Organizational Management Assessment (DSORMA) strategic planning organizational development and assessment


770.422.4853 (office) 770.220.1929 (fax)

T&T Organizational CapacityJanuary 2010 (Revised)

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business process reengineering facilitation services skills assessment gap analysis workforce planning executive coaching human capital management human resources augmentation human capital planning & analysis program management project management performance management management consultant

Division of Technical Assistance and Communication Planning (DTACP)

health communications planning health information management database analyst performance management technical and analytical support focus group research brand definition and development communication support acquisition support grant writing and assistance

Our Clients:

Federal Government

Defense Logistics Agency (DLA)Office of Operations Research and Resource Analysis

Center for Disease Control and PreventionNational Center for Health MarketingDivision of Integrated Surveillance Systems and Services (DISSS)National Center for Public Health Informatics (NCPHI)

Department of DefenseDepartment of the Air Force


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Department of Veteran Affairs

Department of Energy

Department of Homeland Security

Department of Transportation

Department of the TreasuryOffice of the Comptroller, Administration of National Banks

Federal Labor Relations Authority

Federal Motor Carrier Safety AdministrationPhysical Qualifications Division

General Services Administration


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Company Certifications

SBA Administration Certifications8(a) Certification8(a) Case #: 107741Awarded: 02/14/2002 thru 02/14/2011

SDB (Small Disadvantaged Business) CertificationSDB – Woman Owned Awarded: 02/14/2002 thru 02/14/2011

GSA ScheduleMOBISMission Oriented Business Integrated ServicesGSA#: GS10F0249NContract End Date: Feb 14, 2013

NAICS CODES541611 Administrative Management and General Management Consulting Services518210 Data Processing, Hosting and Related Services541612 Human Resources Consulting Services541613 Marketing Consulting Services541618 Other Management Consulting Services541990 All Other Professional Scientific, Technical Services611430 Professional and Management Development Training Technical Services561410 Document Preparation Services519190 All Other Information Services541690 Other Scientific and Technical Consulting Services561499 All Other Business Support Services

Leadership Team:


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Theresa M. Anderson

Theresa M. Anderson is Founder, Chairman and CEO of T&T Consulting Services, Inc.www.ttconsultingservicesinc.com with corporate offices in Atlanta Georgia and otheroffices in Washington, DC. She is a senior executive with over twenty years businessprocess and strategic management experience and demonstrated success as a responsiveleader in providing quality management organizational business integrated services onconsulting engagements for government, corporate and community-based organizations.Theresa has a proven track record in coordinating strategic planning support services;research and evaluation and directing staffs with multi-million dollar budgets. She hasthe ability to assess needs and gain rapport within organizations desiring change, assistwith quality decision-making and planning to address challenges within limitations oftime, budget, staff experience, knowledge and training challenges, building teammembers confidence to achieve goals within the organization despite tight deadlines andresource limitations. Achieved 100% of goals of all projects assigned within contractexpectations without exception. She has project management skills related to trackingtimelines and assessing resource allocations within projected time frames. Strong abilityto lead by utilizing my abilities to plan, organize and direct multiple projects with greatenthusiasm and integrity.

Ms. Anderson holds a Bachelor degree in Business and Strategic Management fromUniversity of North Texas.


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Federal Clients

Initiative: Consulting Services – Computation of Revenue-Per Employee FactorsSituationThe Defense Logistics Agency (DLA) desired research and resource analysis of themedian revenue-per-employee factors for each alpha-prefixed Product Service Coded(PSC) group of DLA services contracts.ObjectiveThe DLA objective was to estimate the number of contractor work year equivalent(CWYE) positions used by the contractor. For each services contract in the inventory,DLA must estimate the number of contractor work year equivalent (CWYE) positionsused by the contractor. DLA desired to compute CWYE estimation process to DLA’s FY2008 services contracts information and compute CWYE positions for each contract bydividing the total value of a contract by the revenue-per-employee factors.Tasking EffortT&T Consulting Services provided research for DLA agency operations contractors’revenue in millions and computed the median revenue-per employee factors for a total of1500 records in the government provided file by alpha-prefixed PSC.

ResultsT&T Consulting Services delivered a median revenue-per-employee factor for eachalpha-fixed Product Service Coded. The team sorted all the contracts in the MicrosoftExcel file provided by the Government, by the alpha-prefixed PSC, and copied the datafor each PSC into separate folders of the Excel spreadsheet. For each alpha-prefixedPSC, we identified the most costly contracts that made up 80% of the total dollar value ofall contracts. For each contractor in the 80% group, we obtained the most current,publicly available information concerning the contractor’s total annual sales and totalnumber of employees. We added that information obtained to the contract information inthe spreadsheet folder, documented where the information was gathered and computedthe revenue per employee, and added all data to the spreadsheet folder. T&T evaluatedall revenue-per-employee factors in the alpha-prefixed PSC data set and select the medianvalue. Evaluation of each one of the alpha-prefixed PSC data sets in separate folders ofthe Excel spreadsheet.

A final report was prepared with documentation of our work and recommendation of thecurrent process and/or methodology / refined process derived from other data sources thatDLA should use in the future to estimate the number of CWYEs positions for servicescontracts that would be an improvement over the current process. The recommendationsconsidered both cost and accuracy. In addition, we made recommendations for additionalpossible uses of the CWYE data and estimating techniques within DLA, as well aspreferred ways to make the data and techniques available for these additional uses.


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Initiative: Procurement Communications SupportSituation

The Office of the Comptroller Currency (OCC), Department of the Treasury, desired toobtain communication expertise to review, develop and edit key communications for theorganization.ObjectiveThe OCC objective in an effort to increase the quality of OCC communications andprovide additional support to those developing, reviewing and editing communications.OCC desired contractor support and services to leverage expert domain knowledge andacquire assistance with achieving OCC’s goals of increasing internal and externalcommunication for Information Technology Services (ITS) business unit.Tasking Effort

T&T Consulting Services professional consultants developed, reviewed and edited keycommunication material produced by ITS; Developed a guide for the ITS projectmanagement and technical delivery teams to utilize; Provide training for the use of thecommunications guide for the organization; Provided the full range of communicationssupport as the organization increases the quality and delivery of their communications .

Results

T&T Consulting Services reviewed, developed and edited the forms of communication theagency currently used which included the ITS website; processed and made contributions tothe OCC website; ITS electronic newsletters and contributions to paper and electronic OCCnewsletters and periodicals; E-mails to OCC as a whole as well as targeted subunits andmanagement, status reports and briefings to ITS and other OCC entities.


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Initiative: Strategic Mapping and Planning Support Program Evaluation ServicesSituation

The Center for Disease Control and Prevention (CDC), National Center for Public HealthInformatics (NCPHI) desired a Strategic Mapping and Planning for policy and programassessment for compliance with new standards and legal requirements, as well as,compliance with international health records and internal CDC standards.

Objective

The objectives of the activities involved establishing and maintaining relationships acrossCDC, with partners, and with other health care entities to enhance their understanding,capacity and application of public health informatics; Identifying and assessing publichealth informatics solutions for emergency preparedness and response to facilitateactivities; Identifying the need and opportunities for components that can be utilizedacross multiple informatics solutions, both with CDC and the public health community atlarge, to ensure interoperability, integration, and consistency; Providing technicalassistance and performance measurement for informatics solutions for integratedsurveillance, both nationally and internationally, and pursuing appropriate directions ofthose solutions. Enabling an environment that encourages the creation, managementsharing, and effective application of knowledge to improve public health and health moregenerally

Tasking Effort

T&T teams’ objectives were to determine if the Division of Integrated SurveillanceSystems and Services (DISSS) was currently structured to accomplish the developmentof strategic plans to collaboratively conduct public health monitoring by buildingsurveillance capacity through a network of interoperable systems to share data andinformation to enhance early detection of infectious diseases and other public healthproblems. T&T assisted management of the DISSS, National Center for Public HealthInformatics (NCPHI) with a strategic mapping and planning process.

Results

The process included an evaluation of the major activities of the division, engaging DISSSleadership in an objective strategic planning process. T&T prepared summary of meetingminutes to Project Officer after each meeting. T&T prepared material packets for the strategicplanning retreat participants. The packets contained material and documents which consistedof 1) List of participants and facilitators; 2) Agenda for the event; 3) Current and proposedorganizational charts; 4) Information about the new NCPHI strategic plan and new


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organizational structure; 5) Information about CDC, CCHIS, NCPHI and DISSS goals andobjectives, a vertical portfolio of current division activities with a document showing theuplink of activities, goals and objectives from the division level up to the HHS level. 6) AStrategic Map based on current information and 7) Several hypothetical scenarios for a newdivision organizational structure. Meetings are held once per month. The preparation of themonthly project progress report and submittal to the Project Officer on the 10th of every monthduring the contract period. The final deliverable was to develop meeting agendas, goals andobjectives for input and approval by DISSS and NCPHI staff; prepare information packets forparticipants; convene the meetings with expert facilitation; wrote meeting reports for eachmeeting; summarized outcomes of all meetings in a final report; and convene a final meeting topresent the implications and recommendations

Initiative: Skills Performance Evaluation Certificate Program StudySituation

The Federal Motor Carrier Safety Administration (FMCSA) has a mission to reducecrashes, injuries, and fatalities involving large trucks and buses. The goal is to improvescientific guidance on Skill Performance Evaluation (SPE) certificate program issues thatimpact interstate commercial motor vehicle (CMV) operator health and safety, and toinform associated Agency policies and programs.

Objective

The skill performance evaluation certificate program study objective for T&T ConsultingServices were to 1)Evaluate safety outcomes associated with SPE program participants;2) Provide data (program outcome, participant performance) regarding the epidemiology,driving record and other relevant safety information about the SPE program; 3) Provideestimates about potential participants in the SPE program and the current epidemiologyof CMV driver physical limitations (loss or impairment of a limb); and 4) Recommendimprovements in the SPE program for CMV operators, to include compliance with theAmericans with Disabilities Act, Agency policies and relevant regulatory changes.

Tasking Effort

T&T Consulting Services shall examine essential elements of the skill performanceevaluation certification process and discovery of problems associated with theexamination process; perform study and review of other relevant data regarding the SPEcertificate program (including outcome and practice data by medical examinerprofession); analyze general data regarding relevant skill performance assessment andevaluation in the United States; and provide briefing (s) with final report, includingrecommendations for process and policy improvements regarding the SPE program forCMV drivers who operate in interstate commerce.


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Results

To analyze SPE program data, including relevant safety outcomes data; develop a national,web-based SPE program database for Agency use; perform data collection and analyze generaldata regarding individuals with limb deficiencies in the United States; and provide a briefing(s) with a final report, including recommendations for process and policy improvementsregarding the SPE program for CMV drivers who operate in interstate commerce.

Initiative: Human Capital Augmentation – Support for the Integrated Schedule forWest Valley Demonstration ProjectSituation

The Department of Energy(DOE), West Valley Demonstration Project (WVDP) is a NewYork State-owned, government-operated site on which federally funded R&D insolidification of highly radioactive nuclear waste was conducted pursuant to the WestValley Demonstration Project Act, Public Law 96-368 (The Act). The solidificationdemonstration has been successfully completed and decontamination anddecommissioning in accordance with the requirements of the Act has begun. The WestValley Nuclear Services Company (WVNSCO) maintains a schedule of activitiesnecessary to complete the work required by the WVNSCO contract. The DOE alsomaintains a schedule of activities necessary to complete all work necessary to satisfy therequirements of The Act and complete DOE’s responsibilities for the site. DOE needs tointegrate these near-term and out-year schedules, and maintain the integrated schedule tohelp facilitate life-cycle planning. A fully resource loaded, integrated schedule isrequired to adequately assess life-cycle costs and evaluate various contract and projectmanagement strategies given the complex regulatory issues that affect planning andexecution of Project activities.

Objective

The objective is to develop and integrate, human capital augmentation for the purpose ofdeveloping a fully resource loaded schedule for staffing a $100mil project usingMicrosoft Project software, in an effort to integrate both the WVNSCO and DOE projectschedules.

Tasking Effort

To develop an integrated, resource loaded schedule to include scope, schedule and budgetfor each activity utilizing a Work Breakdown Structure (WBS) planned to at least thefifth level, consistent with the WVDP current Project Baseline Summary (PBS) andexisting WBS, and shall be represented by reports that can be generated to review life-cycle costs, critical path, total float, and responsibilities per the established WBS.


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Results

Provide a final fully integrated, resource loaded schedule and associated reports for the DOE.T&T provided human capital / staff to manage this project and provide training for agencypersonnel.

Initiative: B2B Marketing ResearchSituation

The Centers for Disease Control and Prevention (CDC) formed National Center forHealth Marketing (NCHM) to meet the needs of Centers and Divisions across the CDC,NCHM desired T&T Consulting Services to conduct a market research to explore themarketing and communication needs of key internal groups, enabling NCHM to providemore effective services and establish the “NCHM brand” and positioning.

Objective

The internal B2B market research objective for T&T Consulting Services were tounderstand the marketing and communications needs of these leaders and their groupsmaking it possible for NCHM to develop an internal brand strategy to best support theseneeds.

Tasking Effort

NCHM provide input and approval of survey questionnaire development; T&Tconsultants Senior Interviewer and Senior Communications Public Health Strategistconducted in-person interviews of Division Directors (~65); CIO Directors (~12); CIOAssociate Directors for Communications (~12). Each interview lasting 20-30 minutes inlength asking open-ended probing questions for a greater understanding of the goals ofthe target. All data collected, transcribe, and analyze all data from interviews.

Results

Organized responses and analyzed information to present final report or research findings toNCHM leadership.


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Initiative: Develop a Study of Hospital Expansion, Osan, KoreaSituation

The Headquarters Pacific Air Forces (PACAF) Office of the Command Surgeon desiredT&T Consulting Services to conduct a study on the feasibility of moving wartimecontingency beds within the purview of the 51st Medical Group, Osan Air Base, Republicof Korea, from tented facilities into the walled confines of the existing MedicalTreatment Facility (MTF). The study was performed by our partner, Eagle GroupInternational, Inc.

Objective

The study objective for T&T Consulting Services were to determine the maximumnumber of operational beds, both medical/surgical and intensive care, that can physicallyfit within the MTF; determine the additional ancillary services required to support theseadditional beds and whether or not the facility can accommodate these additionalancillary services; determine the maximum number of operating rooms and recoveryrooms able to fit into the facility. In addition, determine the configuration (layout) ofthese operations; determine all additional supplies and equipment required to support thecapacity and functional layout of the MTF. Recommend any facility modifications thatmay be required to increase the capability within the MTF and diagram the optimumpatient and staff flow and related patterns within the newly configured MTF.

Tasking Effort

Recommended facility modifications that may be required to increase capability withinthe Medical Treatment Facility (MTF). Also, diagram the optimum patient and staff flowand related patterns within the newly configured MTF.

Results

T&T Consulting Services and partner Eagle Group International provided a Concept ofOperations (CONOPS) detailing Medical Treatment Facility expansion to its maximum bedcapacity. Provided an Allowance Standard (AS) of all required supplies and equipment. ThisAS included active National Stock Numbers (NSN) for each item of sufficient sourcing ofsupply data needed to assign a NSN.


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Initiative: Information Technology Skills Assessment (Gap Analysis)Situation

T&T Consulting Services, Inc., provided services to The Federal Labor RelationsAuthority (FLRA) whom desired to obtain an external, objective assessment of theexisting skill set of current IT staff, including all permanent full-time equivalent staff tocompare the assessment of existing skills to the skill-set necessary for the efficient andeffective operation of the FLRA’s IT system(s). FLRA desired each member of the ITteam to be interviewed in an effort to proceed with the IT Skills assessment and makerecommendations.

Objective

To provide a skills gap analysis of the Information Technology Staff of theFederal Labor Relations Authority (FLRA). To determine what, if any, gaps existbetween the existing technical skill level of the agency’s present Information Technology(IT) staff and the IT skills needed within the agency to meet its mission.

Tasking Effort

The review assessment must include identification of any gaps in skills and providedoptions available for closing any gaps, including options for competitive sourcing oroutsourcing. With respect to identification of gaps, the review assessment providedoptions regarding training of existing staff member(s) and identification of particular staffmember(s) in relation to specific gap(s) and specific proposed training.

Results

The resulting information provided the FLRA a baseline for strategic planning and fordetermining future training, staffing, and allocation decisions to meet the agency’smission in a cost-effective and efficient manner. FLRA Management must be able toevaluate ways to strengthen its IT program through additional training, recruitment of ITspecialists with different skill sets or through contracts for IT services. FLRAManagement must also be able to make adjustments in the agency-wide annualperformance plan, organizational and individual performance goals, IT strategic plan, ITbudget requests, budget operating plan, IT contracting resources, CIO and IRM Divisionstaffing, etc., as necessary. The FLRA must have a basis to commit the requiredresources to establish and document service level agreements between its IT organizationand components and offices. The FLRA must have an additional opinion on current ITstaffing and sourcing strategies to support implementation of commercial off-the-shelf


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software, systems development and systems integration and support, and relatedlegislative and regulatory compliance, and could make adjustments accordingly.

Initiative: Healthcare Information Services – Certified Medical Coding Services,Human Capital Staff Augmentation and ManagementSituation

Department of Defense - Seymour Johnson Air Force Base, 4th Medical group is partof the United States Air Force Medical Health Services. The 4th Medical Group is amedical treatment facility with approximately 15,489 enrolled beneficiaries, 38privileged providers furnishing outpatient services in 9 specialties annually. T&TConsulting Services provide services to The 4th Medical Group a CERTIFIEDCODING AUDITOR/TRAINER to furnish ambulatory coding training, conductambulatory record coding assessments, provide feedback to professional staff, coordinateand implement data collection tool improvements, answer coding questions, and codecomplex ambulatory medical records

Objective

Conduct coding assessments IAW Government instructions which may include focusedstudies locally or by external agencies. Provide complete and timely audit reports. Workwith SGH/MTF leadership/ GPM to conduct initial coding training for all new healthcareproviders and support staff; conduct on-going training based on aggregate findings,trends and recommendations for improvement. Document ALL training activities andnew healthcare providers will receive training within 30 days of assignment. Update ofmodify training plans at least once annually. Answer CHCS / KG – ADS “Mail” codingfunction with a reply within 2 days of receipt. Update existing data collection toolsconcomitantly with published updates to ICD, HCPCS/CPT code tables. Assessencounter documentation and report questionable findings to healthcare provider;healthcare providers shall be notified within 3 working days from time of identification.

Tasking Effort

Seymour Johnson Air Force Base – 4th Medical Group desires ambulatory codingservices. In addition, contract personnel training and template management activity isexpected to help the MTF achieve and exceed 96% accuracy of outpatient coding basedon coding assessments.

Active participation in Uniform Business Office / Unified Biostatistical Utility(UBO/UBU) Conference. This conference provides training for medical codingcompliance in Military Health System (MHS).


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Results

We are currently providing ambulatory medical coding services with a 95% monthly accuracyrate (goal of 96%) based on correctly coded SADRS. Monthly completed and timely medicalcoding audits.

Initiative: Healthcare Information Services – Certified Medical Coding Services,Human Capital Staff Augmentation and ManagementSituation

Department of Defense – Barksdale Air Force Base, Louisiana desires at 2d MedicalGroup, “medical treatment facility” (MTF) T&T Consulting Services provide servicesto The 2d Medical Group whom desires a Certified Coding Specialist to furnishambulatory coding training, conduct ambulatory record coding assessments, providefeedback to professional staff, coordinate and implement data collection toolimprovements, answer coding questions, and code complex ambulatory medical records.

Objective

To provide ambulatory coding services by a Certified Coding Specialist training andtemplate management activity with an expectation to help the MTF achieve and exceed90% accuracy of outpatient and same-day-surgery coding based on coding assessments.

Tasking Effort

Medical Coding Services Specialist assesses encounter documentation using Center forMedicare and Medicaid Services (CMS) documentation standards. Coding Specialistshall identify, based on the individual provider’s documentation, possible documentationchanges which, if implemented, would more accurately account for services provided.Coding Specialist must provide these findings to the provider involved within three (3)working days from the time of identification. Developed new tools to assist facilitypersonnel in the data collection and entry of Standard Ambulatory Data Records(SADRs) submitted to the central Air Force designated data repository based on results ofaudits, management reports and/or local findings. Suggested changes to the USAFsample pick lists and super bills based on feedback from personnel involved in datacollection and entry. Update and modify instruction plans. Update data and modifyinstruction plans at least annually.

Results

Healthcare Information Management Medical Coding Services performed by a CertifiedCoding Professional measured audit outcomes against a goal of 95%, or better, correctly


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coded Standard Ambulatory Data Records (SADRs) submitted to the central Air Forcedesignated data repository.

T&T Consulting Services Availability for Prime or Subcontract Opportunities:

T&T Consulting Services would welcome the opportunity to do business with yourorganization and could mobilize our staff within the stated agencies Notice to Proceedtimeframe.

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