©2010 recognition management institute i 1 “you’re spending our $ on what!?” don’t get...
TRANSCRIPT
©2010 Recognition Management Institute I www.RealRecognition.com
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“You’re Spending our $ on What!?”
Don’t get Blind Sided!
Barbara Ruddy, CRPRecognition Management Institute (RMI)
Sarah L. Wuertz, CRPArizona Department of Transportation (ADOT)
©2010 Recognition Management Institute I www.RealRecognition.com
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The Coaches
55 YEARS of Combined Public Service Experience Sarah – CRP, PHR
Current RPI Board of Directors
Barbara – CRP Current RPI CRP Instructor Former RPI Board of Directors
©2010 Recognition Management Institute I www.RealRecognition.com
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The Game Plan
Define Recognition Challenges
Define Recognition Options
Utilize RPI Best Practice Standards
• Strategy/Management Support
• Measurement/Reporting
• Communications
©2010 Recognition Management Institute I www.RealRecognition.com
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The Rules
Rules, Regulations and Red Tape
• Private Sector – Sarbanes-Oxley (SOX)
•In October, the U.S. Treasury Department announced new regulations barring “excessive or luxury items” at conferences and events.
•Tax Implications
• Public Sector – Statutes/Rules - No Gifts, No Food
• Red Tape – Reporting, Policy Requirements, Audit Trail
©2010 Recognition Management Institute I www.RealRecognition.com
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Penalties
“Business Trip, or Just a Junket? It Matters Lately” – New
York Times, 2/9/09
• AIG Executives hauled before Congress for holding a weeklong retreat at the St. Regis resort in Monarch Beach, CA – one week after receiving $85 Billion in bailout funds
• Detroit Auto Leaders – Fly to Washington, D.C. in private jets to ask for Government Help
• Hotels taking the words “Resort” and “Spa” out of titles
DOES YOUR RECOGNITION PROGRAM PASS THE “HEADLINE TEST?”
©2010 Recognition Management Institute I www.RealRecognition.com
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The Line Up
The Public – Taxpayers
Stockholders/Shareholders
Employees
Internal Accountants
Organization Leaders…ROI?
©2010 Recognition Management Institute I www.RealRecognition.com
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The Warm Up
• Be Proactive and Creative
• Collaborate
• “Valley businesses keep workers happy with Barter Bonuses” – ABC15
News, 10/12/09
• What’s now essential? All expenditures must have a solid business purpose, demonstrating a “greater benefit” to the overall organization EXAMPLES
• United Airlines • ADOT• Metropolitan Water District of Southern California
©2010 Recognition Management Institute I www.RealRecognition.com
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The Play Book – RPI Best Practices
Strategy•Understand the legislation, legal opinions, policy, guidelines.
•Solicitation/Fundraising
•Design the program - Breaking down the barriers management & employees buy-in & participation
•Establish budgets with the responsibility of tracking expenditures
•Getting the “Bean Counter’s” Perspective
Measurement•Use data, surveys, testimonials
•Benchmark with the BEST!
©2010 Recognition Management Institute I www.RealRecognition.com
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The Blind Side
Know the Commentators(Armchair Quarterbacks)
• Media - TV, Radio, Newspapers• Electronic and Social Media – Facebook, Twitter etc.
• Honest• Current• Transparent - Supported by data• Widespread – available to all interested parties
The Signals
©2010 Recognition Management Institute I www.RealRecognition.com
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The Best Defense is a Good Offense
Communicate the stats
• Reduced turnover, lower hiring costs
• Increased employee loyalty, commitment, engagement
• Investment in employees results in improved customer satisfaction numbers and increased profits
©2010 Recognition Management Institute I www.RealRecognition.com
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Final Analysis
DOES YOUR
RECOGNITION PROGRAM
PASS THE
“HEADLINE TEST?”
©2010 Recognition Management Institute I www.RealRecognition.com
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Postgame Wrap Up
Barbara Ruddy, [email protected]. RealRecognition.com(480) 897-1131
Sarah Wuertz, [email protected] (602) 712-7385
Contact: