2010 PLUS International Conference

15 Minutes of Infamy: Crisis Management in a

Global Marketplace

2010 PLUS International Conference

The Round-Up…

MODERATOR:• Suzanne M. Meintzer, Esq., Attorney, Nelson Levine deLuca &

Horst, LLC

PANELISTS:• Rebecca Garcia, ARM, PHR, CRM, CIC, Vice President

and Director of Operations Professional Liability Insurance Services, Inc.

• Pamela J. Ritz, ARM, SPHR, CRM, President, Specialty Risk Management, Inc.

• John Seigenthaler, Chief Executive Officer, SeigenthalerPublic Relations

2010 PLUS International Conference

What’s Up…

• Elements of Crisis Management Plans• Initial Actions When a Crisis Takes Place• Elements of a Media Strategy

• Evolution of Insurance Policies• Crisis Management & Traditional Coverages• Q&A

2010 PLUS International Conference

Essential Elements of an Effective Crisis Management Plan

2010 PLUS International Conference

Initial Actions When a Crisis Takes Place

2010 PLUS International Conference

Essential Elements of an Effective Media Strategy

2010 PLUS International Conference

Evolution of Insurance Policies

2010 PLUS International Conference

Crisis Management & Traditional Coverages

2010 PLUS International Conference

Questions&

Answers

2010 PLUS International Conference

Many Thanks To…

• Suzanne M. Meintzer

• Rebecca Garcia

• Pamela J. Ritz

• John Seigenthaler