2010 mip user group meetings - schneider downs cpas€¦ · r i e h f 990 • last year the irs...

2010 MIP User

Group Meetings

June 8, 2010 – ClevelandJune 9 2010 – PittsburghJune 9, 2010 – PittsburghJune 10, 2010 – Columbus

© 2010 Schneider Downs

T d ' A dToday's Agenda Welcome & Introductions

MIP Version 10.2.X

Intro to New Human Resources Modules

Year End Processing

Accounting Tips and Tricks

MIP – the Road Ahead

Intro to MS Office 2010 and Integration Opportunitiesg pp

Open Forum / Q & A


MIP Fund AccountingVersion 10.2.x

What’s New


MIP Fund Accounting VersionsMIP Fund Accounting Versions

MIP Version 10.2 10.2 version history

• Released in Fall 2009• Scheduled update, released

• 10.2.1 released Dec 2009– End of year tax updates

10 2 1 10 2 3 Jan 2010on CD• Contains:

– New Customer portal /

• 10.2.1 - 10.2.3 - Jan 2010– Latest tax, withholding, and

SUTA changes for payrollpOn-line forums

– Reporting Enhancements– Improvements to e-Req,

• 10.2.4 - March 2010– Misc. changes to Inventory,

PO, HR, multi-currencyImprovements to e Req, Imports, and general functionality

• 10.2.5 - May 2010– Cumulative update includes

all prior versions


Whi h V i d I d?Which Version do I need?

• Recommend all users • Essential if you useRecommend all users upgrade to version 10.2to remain currentSi 10 2 5 i l d ll

Essential if you use Payroll, 1099 tax reporting

• Important for Purchase O d / I t• Since 10.2.5 includes all

prior versions, recommend you

Order / Inventory users• Recommended (not

mandatory) for othersydownload and install it

mandatory) for others

NOTE: you must install 10.2 first (from the CD), and then install the 10.2.5 upgrade (from MIP Knowledgebase)


What’s New? Your Voice is Heard!What s New? Your Voice is Heard!

• New Customer Enhancement

t lportal

• New On-Line Customer Communities


Customer Communities / On Line forumsCustomer Communities / On Line forumsNew Online Communities:allows you to connect with other Sage customers

– participate in community forumsG t f d i k t k f i d d t– Get free advice, keep track of issues and product developments in your industry


R i E h F 990

• Last year the IRS introduced the new Form 990

Reporting Enhancements: Form 990

Last year the IRS introduced the new Form 990 reporting requirements

• Form 990 reporting within MIP now includes PartForm 990 reporting within MIP now includes Part 1, 8, 9, and 10 – Both summary and detailed format

• You may choose to map your data to the historical 2007 Full Form 990, or use the new 2008 Form 990EZ


O h R i E h

• New SUTA reporting fields in Payroll

Other Reporting Enhancements

New SUTA reporting fields in Payroll– Better tax history reporting

• GASB and Inventory module improvementsGASB and Inventory module improvements– Better reporting for government users– More detail and better status checking for inventoryg y

• Improved Report Drilling capabilities– General enhancement for all Financial Stmt users


O h F W h N i

• Improved E-mail Functionality which makes it

Other Features Worth Noting

Improved E-mail Functionality which makes it easier to send mail directly from MIP e-Req

• Expanded Import Functionality – includingExpanded Import Functionality including Timesheets and Purchase Orders

• Backward Compatibility will not be available in p ythe next version

• Scheduler module now allows you to schedule ythe allocation process, including the calculations


Backward Compatibility

Starting with next year’s Over the next year usersStarting with next year s release, MIP will no

longer support:

Over the next year, users should migrate to:

g ppSQL Server 2000Windows 2000

SQL Server 2005/2008Windows 7 or XP

Microsoft Desktop Engine (MSDE)

SQL Server 2005 Express g ( )

www.techsoup.org – has heavily discounted software for nonprofit organizations


for nonprofit organizations

HIRE ActHIRE ActMarch 18, 2010


HIRE ACT

• Hiring Incentives to Restore Employment

HIRE ACT

Hiring Incentives to Restore Employment• Unemployed less than 40 hrs for > 60 days• Hired Feb 4 2010 to Dec 31 2010• Hired Feb 4, 2010 to Dec 31, 2010• Not replacing existing employee – w/exceptions• Not related to employer• Not related to employer• Does not own 50% or more of business

Additi l t dit if t i d f t l t 52• Additional tax credit if retained for at least 52 consecutive weeks

• Change Section 179 amount doubled to $250K


• Change Section 179 amount - doubled to $250K

HIRE ACT

• Tax forgiveness of Social Security Tax

HIRE ACT

Tax forgiveness of Social Security Tax– 6.2% of 2010 wages paid to employee– Equal to ER Share of Social Security Taxq y– Max savings of $6,621 per new employee– Received on quarterly 941

• Business tax credit– Retain employee for 52 consecutive weeks– Credit on Income Tax Return– Lesser of $1,000 or 6.2% of wages


HIRE ACT MIP P ll

– 10.2.5 Update – currently available

HIRE ACT – MIP Payroll

10.2.5 Update currently available– New benefit code with ID “HIRE” needs created– Will calculate the “Exempt wages and tips paid this

quarter” on 941– Benefit will flow to W-2, box 12, code CC

N t il bl OASDI E t– New report available OASDI Exempt– Setup instructions and additional information in

MIP Article #312918MIP Article #312918


New ModulesNew Modules


N M d l H R M d lNew Module - Human Resource Module

• Completely integrated module for your• Completely integrated module for your Human Resource departmentP t ti l• Process to manage entire employee cycle

• Compliance reporting tool


HRM B fiHRM – Benefits• Maintain All HR and MIP Payroll info in one placey• Eliminates duplicate entry of employee info• Employee data is easily and efficiently tracked• Boost productivity and reduces errors• Quick and easy HR reporting• Ability to schedule important events with reminders• Computes complex benefit calculations• Creates benefits and deductions on default time

sheets


HRM – Other Key Functionality

• Easy navigationEasy navigation• Full Audit trail

C t Q f ti• Custom Query function• Mass Update feature for benefits,

i d d ti tearnings, deductions, etc.• Tiered pricing by employee count• Scalable for all company sizes


HR DEMOHR DEMO


New Module – Employee Web Services

• Fully integrates with MIP HR & Payroll modulesFully integrates with MIP HR & Payroll modules• Employee self service to manage personal info• Web time entry and timesheet approvaly pp• All employees can send & receive messages

from organization or managers• Web access to employee information, benefits,

deductions and payroll check history, reducing i f ti l t d t HR t ffinformational requests made to HR staff

• Available soon for Sage Virtual Services(hosted)


E l W b S i L iEmployee Web Services - Login

Option toOption to disable

Employees setEmployees set up their own

login and password

i f tiinformation


E l W b S i P lEmployee Web Services – Personal

Message CenterMessage Center


E l W b S i P lEmployee Web Services – PersonalBenefit Information


E l W b S i S h d lEmployee Web Services - Schedule

• Reminders available• Items added from the

internet• Managers have accessManagers have access

to their employeescalendars


E l W b S i Ti E tEmployee Web Services – Time Entry

• Time entry using payroll defaults• Check-in and check-out time

entry w/option to track unpaidentry w/option to track unpaid breaks

• Entry with hours only• Ability to check vacation and


Ability to check vacation and sick balances with HR

E l W b S i E E tEmployee Web Services – Expense Entry


E l W b S i R tiEmployee Web Services – Reporting


E l W b S i Ch k/W 2Employee Web Services – Check/W-2

Employee’s can print their own W-2’s

Click on check number to see detail (paystub)to see detail (paystub)


E l W b S i Ch k D t ilEmployee Web Services – Check Detail


• Employee options • Manager options

Employee Web Services - Recap

Employee options– Enter time– Enter expenses

Manager options– Same functions as

employeesp– Enter requests and

send messages for h i l

– Review and approve employee timeR i & difchange in personal

information or benefits– Enter schedule items

– Review & modify schedules

– Run reports on self – Run reports on

personal time entry

pand employees


Application ComparisonApplication Comparison


• ABRA • MIP HR Module

Schneider Downs HR Applications

ABRA– Additional modules

Attendance &Training

MIP HR Module– Complete integration

with MIP Payrollavailable

– Manages OSHA and other federal safety

– Requires MIP Payroll– One service contract

other federal safety standards

– Customization and

– Limited customization available

integration available


• SD inSITE • MIP EWS

Schneider Downs Web Based Applications

SD inSITE– Interfaces with in-house

and outsourced payroll id (MIP i l d d)

MIP EWS– Complete integration

with MIP HR/Payrollproviders (MIP included)

– Different time entry options available

– Requires MIP HR & Payroll Modules

– Expense Reporting into– Handles complex payroll

allocationsExpense Reporting into

Expense Reporting into Payroll

– Additional self service functions– Expense Reporting into

Payables– Ability to customize the

l k d f l

functions– No customization

options


look and feel

Additional functionality

Schneider Downs SD inSITE

Additional functionality• Reporting Portal

–Board Members–Board Members–Employees & Managers

• Performance Review Management• Performance Review Management–Management Review–Peer ReviewsPeer Reviews

• Hosted environment available


Year End Processing


What is Year End Processing?

Activities Close Fiscal Year will:Activities Close Fiscal Year will:– Automatically post opening balances for all asset

and liability accounts based on year end amounts– Automatically consolidate all revenue and

expense entries into the appropriate Net Asset accounts and post opening balancesaccounts, and post opening balances

– Does not remove entries from the closed year; you can still report in detail on any closed year

– You can post entries to the closed year, but system will warn you and you must use appropriate controls


Is Year End Processing Required?

Close Fiscal Year isClose Fiscal Year is not required!If you do not closeIf you do not close the year, the system will automatically simulate the close when running fi i l tfinancial reports


Benefits of Year End Processing

Why should you Close the Fiscal Year?Why should you Close the Fiscal Year?• System will run faster• Reports will run faster• Reports will run faster• Less danger of posting to a prior year• It’s easy!• It s easy!• System will automatically roll forward your

entry dates (so you do not have to remember toentry dates (so you do not have to remember to do this in the Administration module)


Other Year End Processing Considerations

• Closing Account assignments must be set upClosing Account assignments must be set up• If using Fixed Assets, all completely depreciated

assets will be closed from further depreciationassets will be closed from further depreciation• If you need to go back to a closed year to make

an entry, must use the Adjust Current Year y, jbutton when making the entry– This will automatically bring the entry forward to the

current year– Available for all types of transactions


Accounting Tips and Tricks


A idi Sh d Ch• The Problem with Shady (“special”) Characters in ID fields:

Avoiding Shady Charactersy ( p )

– Can cause unclear or complex error messages when running reports or reconciling bank statementsM b bl t fi d C l U d it i th– May be unable to find a Commonly Used item in the drop down list

– May cause incorrect data when trying to create a Report Group

• Why is this a problem?– MIP uses query language that assigns special meanings– MIP uses query language that assigns special meanings

to these characters. Therefore when it comes upon these characters in the ID field, the system gets confused.


S i l Ch A id

& * ’ Ampersand, Asterisk, Apostrophe

Special Characters to Avoid

& Ampersand, Asterisk, Apostrophe< > [ ] Greater than, Less than, Brackets= + ? Equal sign, Plus sign, Question mark$ % # Dollar sign, Percent, Pound~ ` Tilde, Grave accent( ) ! @ Parentheses, Exclamation, At sign“ { } Quotes, Braces\ / ^ Slashes Dash Caret\ / - ^ Slashes, Dash, Caret, . : ; Comma, Period, Colon, Semicolon


MIP JeopardyMIP JeopardyKeyboard Shortcuts

Entry Defaults Wizard Entry Defaults Docking & UndockingShortcuts Undocking

$100 $100 $100 $100 $100

$200 $200 $200 $200 $200

$300 $300 $300 $300 $300

$400 $400 $400 $400 $400$400 $400 $400 $400 $400

$500 $500 $500 $500 $500


Hiding Default Reports in Report Writer

• What is this? Answer:What is this?• How do I use it?

Answer:• Under Customize

Workstation Settings,Workstation Settings, Reports– Hide Default Reports

from drop down lists


F5, F6, F7 keys


Answer:• F5 – copies cell

aboveabove• F6 – copies row

above• F7 – pulls in ALL

entry defaultsy


Other keyboard shortcuts

• What is this? Some Examples:What is this?• How do I use it? • Ctrl+S = Save

• Ctrl+R = Start• Ctrl+N = Undo• Alt+C = Activities menu• Alt+A = Maintain menu

Alt+A+V = Maintain VendorsAlt+C+M+P = Post Transactns


Transaction entry defaults

• What is this? Answer:What is this?• How do I use it? • Use the Transaction

Entry Defaults button on ythe toolbar

• Defaults will apply to:– This workstation– This transaction type– Will stay until you change

them


GL Account Setup – using the Wizard

• What is this? Answer:What is this?• How do I use it? • Wizard automatically

comes on when you add a new GL code

• Don’t forget to check the boxes!!– Offset Accts

C– Closing Accts– Financial Stmts

Report Groups


– Report Groups

Using the Find Button and Records Per Page

• What is this? Answer:What is this?• How do I use it? • FIND button is on every

“maintain” window– An easy way to locate

records rather than “quick search”search

• Don’t forget to update the Records per Page to be aRecords per Page to be a high number so you can see them all.


Using Distribution codes as a shortcut


Answer:• Use Maintain,

Distribution Codes toDistribution Codes to create a 1-line entry – Enter in all the codes

• During entry of anytransaction, click the Distribution code button– All the coding will be filled in

automatically for you


automatically for you

Dock/Undock – using Help and Checklists

• What is this? Answer:What is this?• How do I use it? • HELP button is on every

transaction• Also the HELP panes on

the right have articles listed– All of this is context-sensitive

• Use the “pushpins” to dock d d k thand un-dock the panes


Adding Custom Links to favorite sites

Wh t i thi ?Answer:

• What is this?• How do I use it?

• If you have a favorite folder on the network that you frequently use, set up a Custom Link in the F itFavorites pane– e.g. a shared EXCEL folder

where you keep all yourwhere you keep all your accounting worksheets

– Can access quickly via MIP


Sage MIP

The Road AheadThe Road Ahead


P d Vi i F d A iProduct Vision – Fund Accounting

• Market trendsMarket trends– New era of regulatory scrutiny– Single vendor preference, integrated solutions

An unclear direction of preference between SaaS and Licensed– An unclear direction of preference between SaaS and Licensed– Online collaboration

• Product plans – Licensed Core App+ Web based Portal Accessp– HR/EWS (web based)– Grant Management (web based)– Paperless (electronic)p ( )– Advanced Budgeting (web based)– Cash Management – Procurement (web based)


( )

F d A i V10 2 6Fund Accounting – V10.2.6

• Targeted Release – Fall 2010 (Sept /Oct )Targeted Release Fall 2010 (Sept./Oct.)• Themes incorporated in release include

– Usability & Customer FeedbackUsability & Customer Feedback– Compliance– Technologygy



• Usability & Customer FeedbackUsability & Customer Feedback– Accounts Payable Credit Memos

• Create credit memos without offsetting to an existing AP invoice• Use credit memos during payment of outstanding AP invoices• Generate better aged payable reporting

– Payrolly• Additional fields added to dozens of reports throughout

– Filters, content, items by page, better formatting, export to excel, etc…

• Wage garnishment functionality added• Check default date changed to “today” to help avoid closed year

issues



• Usability & Customer Feedback (cont’d)Usability & Customer Feedback (cont d)– Sales Order

• Orders now use the transaction date rather than the system date• Orders now capture the user and date/time entered for reporting

purposes

– Links to Sage NPS Online• Facebook• Twitter• Customer Communityy



• ComplianceCompliance– Taxes

• Local taxes renamed to “Local/Other” taxes• Unlimited Local/Other taxes available on each employee timesheet

(no more cap of 2)• Local/Other now supports SUI, SDI, and TDI tax calculations

– Leave• % of Leave on Timesheet available

* will also be available in HR Management



• TechnologyTechnology– Encryption

• Database encryption Whitepaper available for SQL 2008 and higher• Field level encryption settings now available with the Advanced

Security module (watch out for new state regulations in this area)– Encrypting Social Sec #, Vendor EIN/SS, and other private

pieces of datapieces of data

– Product Enhancement Project• Collecting valuable feedback and data about the hardware that you

are using– Enables Sage to better serve you and migrate their technology

based on your needs



• Technology (cont’d)Technology (cont d)• Windows 2000 and SQL 2000 Migration Information• Details available during upgrade, final migration required for V11.0• New versions of NET require that Sage move away from older• New versions of .NET require that Sage move away from older

versions of SQL and Windows


F d A i V11Fund Accounting – V11

• Targeted Release – TBDTargeted Release TBD• Main Theme

Paperless- Paperless• Document Management• Emailing of Forms• Reporting• Alerting



• Sub ThemesSub Themes– Cash Management

• Credit & Loan management

– Integration/Fundraising Improvement– Audit Trail– Customer Usability Focus

• PO & Encumbrance processing• Sales Order creation (for inventory and non-inventory)• Report drilling on more reports



• Sub Themes (cont’d)Sub Themes (cont d)– Usability

• AP check printing process• Multiple Vendor Addresses• AR Reporting• Payroll W2 processing with filters by segment• Encumbrance Close Year

– Technology• Updated grid controlsUpdated grid controls• Enhanced QlikTech (Visual Analyzer features)• Better printing controls (follow user)


F d A i AllFund Accounting – All– Your Feedback is Important! p– Add your own feedback for future enhancements

• www.ideascopeanywhere.com/sagemip


G M V 1 0Grant Management - V.1.0

• Targeted Release – January 2011Targeted Release January 2011• Theme is focus on Grant Receiving

– Track grant applications (contacts, mission, owners, demographics)– Budget for grant money (work with accounting budget format push/pull)– Record notification (what was awarded, when, how, timeframe, extensions,

flow thru)Accept grant money (put money into bank move budget over to operations– Accept grant money (put money into bank, move budget over to operations, start the clock)

– Track grant spending (integrated with Fund Accounting so that you can run reports on success metrics, spending progress, AP, AR, reimbursements)

– Report to grantor (spending, balances, services performed, key performance indicators, etc…)

– Close out grant (wrap up spending, lock transaction entry, submit final payment or receipts)


p )

G M V 1 XGrant Management - V.1.X

• Targeted Release – TBDTargeted Release TBD• Theme is focus on Grant Giving

– Post grants for application (list grant, requirements, measures, applicant targets, online)

– Track applicants (keep online applications for review, workflow approval/review process)

– Award applicant (keep score rank choose best/highest notify)Award applicant (keep score, rank, choose best/highest, notify)– Post rules (post awardee, send money, send contracts and rules)– Track (spending, success, flow thru, documents, AP, AR,

reimbursements)– Close out grant (send final letter, retrieve final documents, flag as possible

grantee for the future, extend grant)


G M V 1 XGrant Management - V.1.X

• Other themesOther themes– Email/Word/Spreadsheet integration– Document Management

Supports multiple organizations in one database– Supports multiple organizations in one database – Grant level security & menu based security– Contacts integration and management

Mash ups– Mash ups– Workflow, Alerting & Audit tracking– User defined fields

I t/E t/Sh P i t– Import/Export/SharePoint– API– Reporting (simple, advanced, user based persona)

B i I t lli ith d hb d d KPI’


– Business Intelligence with dashboards and KPI’s

G MGrant Management– Sage is looking for interested customers to test usabilityg g y

• Beta version estimated release date of October 2010

– Again Your Feedback is Important!Again…Your Feedback is Important! – Add your own feedback for future enhancements

• www.ideascopeanywhere.com/sagemip


S S h id D d YSage, Schneider Downs and YouSage Summit 2011

• Sage Partners and Sage Customers• Product Hosted User Group Meetings• National Harbor, MD @ Gaylord National Resort, @ y• July 13, 2011 – July 15, 2011


S S h id D d YSage, Schneider Downs and YouSage Business Care

• Available July 1, 2010• Two Plan Options:

• Silver: • Current Plan (20%)• Includes Updates, Upgrades and Unlimited Support

• Gold:• Premium Plan (20% + $995)• Includes: Updates, Upgrades, Unlimited Support,

Extended Hours, 1 hr Call Back Extended, System yCheck, Summit Conference Discount, 20% off Sage Training.


S S h id D d YSage, Schneider Downs and YouMonthly Webinarsy

SD Customer Account ManagementgTeresa Grady, 614-586-7268 or [email protected]

SD Help Desk1-866-999-SDCO (7326)


Introduction to Office 2010Introduction to Office 2010Microsoft Integration Opportunities


T d ' T i

• Microsoft Office 2010

Today's Topics

• Microsoft Office 2010– What is it?– Why is it changing?– Why is it changing?– New Features

• Word 2010• Excel 2010

• Microsoft IntegrationWh t’ i ?• What’s going on?

• What can I do differently?

© 2010 Schneider Downs76

Offi 2010 Wh i i ?Office 2010 – What is it?• Office 2010 is the collection of office software modules,

including:including:– Word – Excel – PowerPoint – Publisher – brochures, postcards, newsletters

O tl k il– Outlook - mail– InfoPath - forms– SharePoint – web-based collaborationS a e o t eb based co abo at o– One Note – notepad, storage of clippings – Communicator – presence (what is everyone doing) and

i t t i


instant messaging

Wh i Ch i ?What is Changing?• Integrate all applications

U Ribb t lb t f t l k• Use a Ribbon toolbar to expose features, common look and feel (began with Office 2007)

• Use Ribbon concept in all software modules includingUse Ribbon concept in all software modules, including accounting applications

• Improve the ease of use• New features (will demo some of these)• Open Office XML/XBRL – communicate data and

financial information in standard formatfinancial information in standard format • Open Office Document Format ODF (Oasis)


Gl b l FGlobal Features

• 64 bit support – more powerful PCs64 bit support more powerful PCs• Office Web Apps: On-line versions of Word,

Excel, PowerPoint, OneNoteExcel, PowerPoint, OneNote– Collaborate with others using web-based versions of

Word and Excel– Will be free

• Outlook and Exchange (mail) will support much l ilb ( il )larger mailboxes (more email storage)


W d 2010Word 2010• Not a lot of changes – already has a lot of features that

no one uses!!• One useful new feature: Navigation Pane

– Organization of the document by headings, with quick jumpj p

– Thumbnails of each page– Search pane – to search the document, tables, charts

• Improved document appearance: New text effects, picture editing graphics handling


picture editing, graphics handling

E l 2010Excel 2010• New graphing capability

– Sparklines

• New data display capability– Slicers

• New data analysis capabilitiesP Pi t– Power Pivot

– Millions of rowsVery quick data analysis


– Very quick data analysis

E l d W d D ’Excel and Word Demo’s

L t’ l k t l f thLet’s look at a couple of these new features!


E il i Ch i O l k 2010Email is Changing – Outlook 2010• Actually provides productivity improvements!• Conversation View• Conversation View

– Shows email threads in a useable manner– One or multiple people– Small triangle beside an email

• Triangle shows every email that has more than one message in a thread

• Click triangle to see a chronological list of every message in the conversation

• Conversation can show the messages you’ve sent and g yreceived

– Conversation can be confusing if the subject line is used in other emails, ex. “Status Followup”


, p

C i Cl UConversation Clean Up

• Clean up will go through a conversation andClean up will go through a conversation and delete any messages that are redundant

• Ignore – all future messages in this thread will be routed to your Deleted Foldery


O l k POutlook Presence

• Get an email should you reply or make a phoneGet an email, should you reply or make a phone call?

• With presence, you will see whether the personWith presence, you will see whether the person is:– on their computer– on their phone– in a meeting

• Requires the Microsoft Communication Server• Provides secure instant messaging


L ’ L k O l k 2010Let’s Look at Outlook 2010

Outlook 2010 Demo


Mi f I iMicrosoft Integration

• What’s Going On?• What s Going On?

• What Can I Do Differently?• What Can I Do Differently?


Mi f I iMicrosoft Integration

SearchSearchE-Mail (Google)

“Cloud” Computing

ServersDatabases

Applications – MIPE-mail

Documents


R ll REALLY BIG D CReally, REALLY, BIG Data Centers

Microsoft

AmazonAmazon


V VERY I i SVery, VERY Inexpensive Servers

• Microsoft (Azure)Microsoft (Azure)– 750 hours of usage– 10 GB of storage – good for a small organizationg g g– 1,000,000 storage transactions per month– Cost $59.95/ month; 6 month commitment

• Amazon Elastic Cloud (EC2)– Small Windows server - $.12/hour; $26.40/month*– Large Windows server - $.48/hour; $105.60/month** Assumes 220 hours of use per month


Assumes 220 hours of use per month

Th F ??The Future ??• More software applications delivered through the Internet• Data files are stored and backed up on the Internet• Redundant data centers assure continuous operation• Data center staff responsible for:• Data center staff responsible for:

– Uptime– MonitoringMonitoring– Periodic server software updates– Power, cooling– Application software updates


Q i ??Questions ??

Thank You


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S h id D H l D kSchneider Downs Help Desk 1-866-999-SDCO (7326)( )All calls are trackedPriority assignmenty g

• Low• Normal

Hi h• High • Emergency – Consultant call back within an hour

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