©2009 ifanos c&p / hoffmann&reif. all rights reserved for inwent capacity building...
TRANSCRIPT
©2009 ifanos c&p / Hoffmann&Reif. All rights reserved
for InWEnt Capacity Building International
25 November 2009 | | Slide: 1
The iDRM Management Platform for Human Resource Development
The Management and Coordination of Workshops, Training
Courses, Symposia and Conferences for industrial Disaster Risk
Management
- managing people and HR events -
9 March 2010 | | Slide: 2
The networking Mission
… for intellectual capital in industrial Disaster Risk
Management – Capacity Building
9 March 2010 | | Slide: 3
Let's start with an example
the total cost for an expert training event is
INR 3 lakh ? or
INR 10 lakh ? or
USD 25 lakh ? or more …
How can I access the material developed n_o_w ?
How can I contact the experts involved n_o_w ?
9 March 2010 | | Slide: 4
intellectual capital
developed
Where is it ?
9 March 2010 | | Slide: 5
What is necessary? What are the Tasks?
The documentation, dissemination and management
of HRD events in the sector
The presentation of relevant key concepts, rules and
regulations and case studies
A database with key persons and participants
A development work area of partners of an upcoming
iDRM network
The documentation of key institutions and the
facilitation of their networking
Facilitation of the professional communication
between the stakeholders
9 March 2010 | | Slide: 6
How can this be done?
Internet platform – easy access - worldwide -
fast and save (not a website!)
Authoring system – decentred content production
Content Management System - structured organisation
of content
Management Information System – access to relevant
information at the fingertip
Defined and effective work flows – efficient and cost
effective organisation of knowledge management
9 March 2010 | | Slide: 7
9 March 2010 | | Slide: 8
Short History about - me and my machine …..
….. can now talk to each other better and I personally can do
more tasks
….. can now move tasks to a few friends and some people in
my company better, so we are more productive
…... can now distribute nearly any digitised information to
everybody who wants it and we communicate and network
fast and cooperate and produce in bilateral contacts
…… can now jointly cooperate with many others on the same
platform – we author in a team and we stay in dialogue with
our audience .
9 March 2010 | | Slide: 10
What are the main features?
9 March 2010 | | Slide: 11
MiddlewareMiddleware
Admini-strationAdmini-stration
UserManage-
ment
UserManage-
ment
ContentManage-
ment
ContentManage-
ment
Workflow engine
Workflow engine
Search and
retrieval engine
Search and
retrieval engine
Application ServerApplication Server
Knowledge Management Architecture
Management andAdministration
Portal
Management andAdministration
Portal
Special Objects for content publishing
Special Objects for content publishing
MIS(Management
Information System)
MIS(Management
Information System)
ExternalDirectoryServices
ExternalDirectoryServices
ExternalSearchEngines
ExternalSearchEngines
Community Management
Knowledge Management Training
Management
Internet / Intranet
XML Knowledge Objects
HRDP System Architecture
1. Newsletter2. Institutional database3. Who-is-Who database
1. Collection & data analysis in the MIS2. Training documentation / CCFs3. Content publishing and workflow
1. Online booking2. Trainer / participant management
Features
Features
Features
9 March 2010 | | Slide: 12
What is needed for platform operation?
qualified staff (online author / editor / system)
(Authors, Editors, Administration)
digital content material of all cooperating
partners
Efficient hosting
Maintenance of the technical system
9 March 2010 | | Slide: 13
Marketing / Announcing and documenting http://www.hrdp-idrm.in/e6547/e5781/
Lists of all upcoming or past Training Events (CCF-Lists)
9 March 2010 | | Slide: 14
CCF
9 March 2010 | | Slide: 15
Information sharing http://www.hrdp-idrm.in/e5783/Information sharing http://www.hrdp-idrm.in/e5783/
9 March 2010 | | Slide: 16
Online
Newsletter
9 March 2010 | | Slide: 17
Institutional Database - http://www.hrdp-idrm.in/e5830/e18063
9 March 2010 | | Slide: 18
Downloading http://www.hrdp-idrm.in/e5785/e7397/
http://www.hrdp-idrm.in/e5785/e14692/
9 March 2010 | | Slide: 19
Rules and Regulations http://www.hrdp-idrm.in/e7388/e7801/
9 March 2010 | | Slide: 20
Expert resources
Database
iDRM Network
List of all
activities in HRD
9 March 2010 | | Slide: 21
Who will use it?
The visitors: all information not protected
The subscribers: with restricted access codes (for
defined intranet areas) for reading and
downloading
The authors: with access codes for the areas they
are allowed to publish – guide and mentor courses
9 March 2010 | | Slide: 22
The public platform is used by result users and project coordinators
To get information about services, upcoming trainings and workshops with detailed information
E-learning
To have access to information about best practises, reports and material from past training events
To announce and to apply for training courses
To inform about concepts, approaches and capacity building initiatives.
To give feedback and evaluate
Public space
iDRM Network
9 March 2010 | | Slide: 23
The intranet for project coordinators, training management and selected stakeholders (trainers)
To coordinate their training activities and contents.
To document all material, reports, evaluations and tools
To provide restricted access to reports, participants lists and background information
To develop services and HRD events
To plan projects
To administer addresses and contacts
Intranet
iDRM Network
9 March 2010 | | Slide: 26
What is
needed for
Authoring?
EditorAuthor - Content Manager
Target audience
9 March 2010 | | Slide: 27
Efficient Management Processes
De-centralized content maintenance and processing
Creation
Correction
Author
Proprietary formats:
MS-Word
Image data
PUBLISHING-PLATFORM (CMS)XML-Normalisation / workflow-processes Editor / Reviewer
Editorial office
Correction
Utilisation: XSL-Transformation
©2007 SNTL Publishing GmbH & Co KG
All rights reserved, [email protected]
iDRM Network
Target audience
9 March 2010 | | Slide: 28
The need of defined internal workflows –
to make the cooperation a success
Workflows for cooperation have to be defined
Clear mandates are needed for authoring, editing,
publishing and follow up of
applications/registrations, queries, and contents
production
The tasks can be centralised (simple) of
decentralised (more complicated)
9 March 2010 | | Slide: 29
How can we build up the HRD- iDRM Management Platform?
Moderator(teaching staff)
Manager
Audience/ target groups
Section author
Centralizedactivitieson the
platform
Chief Editor & Webmaster
Phase I: Centralisation during content setup phase (approx. 6 months)
send
9 March 2010 | | Slide: 30
How can we build up the HRD- iDRM Management Platform?
Moderator(teaching staff)
Manager
De-centralized
platformactivities
Phase II: decentralisation after setup phase
author & upload
Section author
Audience/ target groups
Chief Editor: release
Webmaster
9 March 2010 | | Slide: 31
How is the platform deployed?
As a cooperation tool - (e.g. for joint documentation)
As a process management tool - (e.g. for course
administration)
A feedback tool
As a performance analysis tool - (e.g. for course
statistics)
9 March 2010 | | Slide: 32
Focussing on what is essential
Strict separation of content
and design / layout
As an editor you work on
the content only
Layout / design adaptation
is done in the templates Content
Layout / Design
Parts © xmachina/opentechnet
9 March 2010 | | Slide: 33
General assembly of a platform page – page view
Path navigationChannels
Page title
Teaser for cross linked information
Content area
Bibliographic data (author, change date)
Content navigation to sub folders
iDRM Network
9 March 2010 | | Slide: 34
Assembly of web pages in the
platform
Consistent template model for
automated page assembly
Accessibility: content
publishing guideline catalogue
for people with disabilities
pageelement_Logo
pageelement_
Macronavigation
page
element_
Teaser
page
element_
Links
headMeta
headScript / headCSS
headBodytag
standard_header
page
regi
onT
op
pageelement_Micronavigatio
n
bodyContent_Float
Bodytext of the Document
pageelement_Headline
pageelement_Index
standard_footer
pageelement_Menu
pageelement_Description
pageelement_Copyright
pageregionBefore
pageregionAfter
page
regi
onB
otto
m
page
regi
onLe
ftpa
gere
gion
Rig
ht
9 March 2010 | | Slide: 35
How does it work?
9 March 2010 | | Slide: 36
Manage
Mode
View
Mode
9 March 2010 | | Slide: 37
Textbausteine
Textbausteine
Text fragment
Authoring principle:
Fragments are produced in containers and sequenced
TextbausteineText fragment
Image
Teaser
Text fragment
Text fragment
Text fragment
Teaser
Container („Molecules“)Fragments („Atoms“)
Document
Website
Presentation
fghTemplates<dtml-in>...</dtml-in>
Language-3Language-2Language-1
AssemblingSequencing
9 March 2010 | | Slide: 38
General assembly of a platform
page – manage mode for authors
iDRM Network
9 March 2010 | | Slide: 39
What are the benefits?
9 March 2010 | | Slide: 40
How decision making on training management
will be supported in future
future dynamic key charts are displayed on the web page automatically:
-> improved ease of access for decision support
Decision makers
instant online access
9 March 2010 | | Slide: 41
Management Information - http://www.hrdp-idrm.in/e6547/e23622/
9 March 2010 | | Slide: 42
Multidimensional charts,
example 1
9 March 2010 | | Slide: 43
Example: gender percentage rate
Exemple 2: combination of traits
F
M
% more females
% more males
9 March 2010 | | Slide: 44
What are the benefits?
ease of training programme management
e.g. for participants: course selection,
booking, ...;
for course managers: course administration
comprehensive analysis with a single click
e.g. how many training days have been
offered throughout a year?...
9 March 2010 | | Slide: 45
What are the benefits?
... and most important
securing the investment by making expert
material retrievable
- for the public, for course participants of for
manager / administration (with protected
access)
→ Management of intellectual assets is a key
component in any science based project
9 March 2010 | | Slide: 46
What features implemented at
the moment?
9 March 2010 | | Slide: 47
Event announcement and documentation:
Lists of all upcoming or past Training Events (CCF-Lists)
Title
Classification of subject
Offering institutions can be added
9 March 2010 | | Slide: 48
9 March 2010 | | Slide: 49
The form meets the World Bank
requirements
9 March 2010 | | Slide: 50
Expert resources and Online or manual application
9 March 2010 | | Slide: 51
9 March 2010 | | Slide: 52
Online or manual
application
9 March 2010 | | Slide: 53
Overview of the booking status
iDRM Network
9 March 2010 | | Slide: 54
Management and Coordination of multiple Training Events
9 March 2010 | | Slide: 55
Documentation system
iDRM Network
9 March 2010 | | Slide: 56
KEY – Concepts in
iDRM
Collection for
reference and
dissemination of
resource material
9 March 2010 | | Slide: 57
KEY –
Concepts in
iDRM
Collection for
reference and
dissemination of
resource material
9 March 2010 | | Slide: 58
For planning tasks and processes with a team of authors, this tool assures the overview of accomplishments
iDRM Network
9 March 2010 | | Slide: 59
Feedback
Queries and
comments -
They are sent
automatically to
those experts
responsible for a
subject
iDRM Network
9 March 2010 | | Slide: 60
Downloads
Collection of all relevant forms, templates and process descriptions
iDRM Network
9 March 2010 | | Slide: 61
Tool to send evaluations in the form of a poll is a useful interactive tool for feedback. The tool can be changed easily for other themes and topics as per requirement.
iDRM Network
9 March 2010 | | Slide: 62
What is needed to run the
system?
9 March 2010 | | Slide: 63
A lot of highly skilled services needed but little procurement
Operating
System
App.-Server
Webserver
CMS
Connectivity & power
Hardware
Hardware exchange
in case of failure
Blade Server
9 March 2010 | | Slide: 64
Multi Client
templatescommon content
images
(multilingual XML model)
public 1 public 2 public 3 private
Document
Document
Document
templatescommon content
images
(multilinguales XML-Modell)
public 1 public 2 public 3 private
Document Document
Document
Organization
templatescommon
images
http://www.domainname1.com http://www.domainname2.com
ZMS-Instance
Client
Organization
9 March 2010 | | Slide: 65
Profiles: operating an MIS platform (incl. institutional Website), example
Roles
1.System manager
2.Template developer and media producer
3.Graphic designer
4.Technical writer / editor
5.Communication manager
Outsourced based on Service Level Agreements Internal staff services
9 March 2010 | | Slide: 66
Profiles: operating an MIS platform (incl. institutional Website), example
Roles Tasks Qualifications
1. System manager
▪ Securing performance of the technology based services and managing the support infrastructure
▪ Setting up and maintenance of Linux, Apache, App.-Server, CMS
▪ Strong system management skills (WWW-Server, Firewall, Linux-OS); strong skills in application server management
▪ Experience in Software-Engineering▪ Very good skills for server maintenance tools
▪ Organisation and realisation of technical support for staff
▪ Ability to coordinate staff▪ Strong communication skills and service orientation ▪ Experience in solution strategies for technical problems
2. Template developer and media producer
▪ Needs assessment and use case development ▪ User interface conceptualization and
development ▪ Software development of applications▪ Multimedia production
▪ Experience in content management systems ▪ Strong skills in software development (CMS based Engineering)▪ Very good skills with Internet software tools ▪ Very good skills in the production of digital media▪ Experience in solution strategies for technical problems
▪ Preferably Audio-/Video- and multimedia production
▪ Practical experience in audio-/video production
3. Graphic designer ▪ Photo / picture selection and processing▪ Layout / design adaptation▪ Design consistency & usability checks▪ Graphic design of digital media resources
▪ Several years of experience in graphic / design work and digital media development (e.g. image processing)
▪ Experience in graphic design of print, offline (e.g. CD-ROM), online and broadcast media
4. Technical writer / editor
▪ Publication planning, authoring/editing and quality assurance
▪ Author / contributor network management▪ ePublishing of documents, articles▪ Content Management System configuration
▪ At least three years experience in authoring and editing (e.g. texts for websites, brochures, broadcast media)
▪ Subject matter expertise ▪ Strong communication skills and service orientation▪ Strong computer skills and professional internet user
5. Communication manager
▪ Editing process and team management ▪ Overall content quality assurance ▪ Reporting to the decision makers ▪ Website marketing
▪ Experience in corporate / institutional communications ▪ Subject matter expertise ▪ Team and project management experience ▪ Marketing experience
Outsourced based on Service Level Agreements Internal staff services
9 March 2010 | | Slide: 67
Internal staff - TOR
9 March 2010 | | Slide: 68
Information management: Constantly update the web based content management system Collect relevant background papers for DMI and iDRM network
activities Update the structure of the platform Up do date “Who-is Who” List and persons/institutions database Design Metadata structure for the platform
Cooperation and communication with DMI and network partners: Communicate the work process Motivate DMI and networking partners, Take care and motivate other WEB site managers
Follow up and quality control of HRD events: Steering and management of feedback To assist in the collection of all reports prepared by the individual or
training provider
Continuous qualification efforts and reports: Participate in upgrading courses and VoIP assistance for
Administrator Skills Quarterly activity reports
9 March 2010 | | Slide: 69
Interviews
We will present us
You will present yourself
You will ask questions
We will ask also
You make a little exercise
Thank you for your
attention
- End -