Over the past 20 years Concise IT have built an

enviable reputation for providing innovative,

cost-effective network support and services. Our

comprehensive experience and expertise means

that we can design, install, support, maintain and

protect IT networks for companies of every size

and sector, across the UK.

Introduction

Strength in Depth

Partners

Naturally, we choose to partner with global

organisations such as Microsoft, Hewlett Packard,

VMware, Mitel, Cisco, Sophos and Google - so you

can be confident our skills are complimented by

technologies that are stable, secure and provide

excellent value for money.

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As part of the Concise Technologies Group, we work very closely with our sister company Concise

Telecoms. This enables us to offer a total solution for all of your IT Network and Telecoms requirements

from one service provider.

The Group employs 50 well trained and highly motivated members of staff, all of whom provide first

class service delivery in a proficient and friendly manner.

We are proud to have earned a very high level of

client satisfaction and retention through working

hard, listening to our customers and maintaining

long term business relationships.

This is reflected in our current customer

satisfaction rating of 99.4%

“Concise IT have the knowledge and experience which gives us total confidence in their ability. They don’t just do a good job, they do a great job - every time. They do it in a friendly way which tries to minimise the impact on our ongoing business. As importantly, when the inevitable problems with complex equipment do arise, Concise IT are quickly there to resolve the issue.”

Seddon Group Limited

Network SupportServicedesk

Remote Managed Service

On-site Support

Proactive Network Monitoring & Management

24/7 Technical Cover

Range of Services

Many businesses rely upon several suppliers to handle their IT requirements. As a complete technology

service provider Concise IT and Telecoms have the capacity to deliver an unrivalled range of support,

services and solutions to meet your exact requirements.

Services include:

Network SecurityDisaster Recovery

Business Continuity

Security Audits

Data & Message Security

Anti Virus / Spam / Spyware / Malware Solutions

Web Content Filtering

Security HardwareNetwork ConsultancyAudits & Health Checks

LAN / WAN / WLAN / VPN Design & Implementation

Software Migration

Project Management

Relocations

WAN Optimisation

Network SolutionsVirtualisation & Capacity Planning

Storage Solutions

Virtual Private Networks & Remote Working Solutions

Voice

Hardware / Software Supply

Installation & Cabling

Email Archiving

Total Network Support Plus

IT networks are becoming increasingly diverse and complex. As a result it is harder for companies to

have all of the necessary in-house knowledge and resources to support every incident effectively.

Our clients have found it more efficient and cost effective to outsource their network support

requirements to Concise IT. Being a trusted technology partner for companies of all sizes and sectors has

allowed us to develop and constantly improve our Total Network Support Plus service.

Key Benefits:

NetESP proactive remote managed service and reporting

ITIL aligned Servicedesk

Priority Service Level Agreement (SLA)

Dedicated 1st / 2nd / 3rd Line Servicedesk team

24/7 System Monitoring

No downtime with ‘run silent’ updates & patch management

Tailored to exactly meet your network, service level and budget requirements

Service Summary:

Unlimited on-site support

Unlimited remote managed support

Pre-emptive maintenance visits

NetESP 24/7 system monitoring

Equipment audits

No travel time & expense charges

Enhanced priority response SLA

Extended cover (8.00am to 6.00pm)

Myservicedesk interactive support

Bespoke system health & performance reports

Software rebuilds of desktop PC’s and notebooks

Rebuild of servers

Incident cover for Virus & Spyware infections

Google Message Security FREE for all users

The impact of downtime or failure for a business critical system can be immense. Yet many organisations

still take the risk of not having any form of support or service cover, depending instead on ‘response only’

agreements with their IT service provider.

Support Bank is a simple, cost effective and flexible solution that allows you access to a comprehensive

range of Concise IT support and services, backed up by NetESP Server monitoring and a Service Level

Agreement, but without the need for a traditional long term service contract.

Simply choose a ‘bank’ of time, then use it as and when required. Support Bank is typically used for:

Reactive Servicedesk, remote management or on-site support

Monitoring of server health and notification of issues via NetESP

Assistance on large or specialist projects without hiring additional staff

Holiday and other absence cover

Hardware installation time

Network cabling installation time

Preventative maintenance and updates

IT consultancy

Network audit reports and health checks

Systems or software migration

Key features

24/7 server monitoring and alerts

Service Level Agreement

Can be used for a range of Concise IT services

No fixed monthly/annual charge

Monthly incident and time remaining statements

You can choose as little or as much time required

by your organisation

The time is banked until you want to use it up to

a maximum of 18 months

Support Bank

“Our business is totally reliant on high-end technology. We have always been delighted from the results of using Concise IT’s skills. From appraising our ongoing IT Network requirements to first rate, efficient support – Concise IT always deliver above and beyond our expectations.”

Manchester Fluid System Technologies Ltd

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Data Security

Businesses today face an ever-growing number of threats to their IT systems. From Viruses, Spam

and Spyware through to Phishing and Hacker attacks as well as disgruntled employees, your

network has never been at such risk. The potential consequences include loss of data, downtime,

litigation and (perhaps most damaging) - loss of reputation and customer confidence.

Concise IT offer a complete range of network security products and services aimed at protecting

your business and eliminating these risks. We will:

Security hardware

Consultancy & Security Audits

Minimise network disruption and downtime

from Virus, Spam and Malware attacks

Increase user and network productivity

Improve regulatory compliance

Mitigate risk and legal liability

Safeguard confidential data

We have a comprehensive portfolio of integrated security solutions, that are proven in delivering

effective network security, and include:

Message Security & Archiving

The latest additions to our range of security

services are ‘In the Cloud’ E-mail Security and

Archiving from Google Message Security and

Message Discovery products. The benefits to your

business include:

Spam and Viruses that are blocked before they

enter your network

Unlimited archiving for up to 10 years retention

No fuss - immediate rollout

Lowest cost solution worldwide

No hardware or associated costs

Industry leading SLA with 100% no Virus guarantee

Virus, Spam, Spyware & Malware defence

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Disaster Recovery & Business Continuity Service

Recent research has suggested that on average, 20% of all organisations will experience some form of

unplanned event that will affect their operations once every five years.

Even a small scale event such as a flood, fire or power outage could cause major problems. According

to a survey by the London Chamber of Commerce, 90% of organisations that lose data from a disaster

are forced to shut down within 2 years.

Every company should plan for potential disruption by putting in place a Disaster Recovery (DR) and

Business Continuity Management (BCM) plan. This will enable you to:

Minimise damage or loss caused by a natural or man-made disaster involving your IT systems

Ensure a rapid recovery of normal business operations

Enjoy an improved ability to cope with the unexpected

Our comprehensive portfolio of solutions covers:

24 x 7 x 365 off-site DR ServiceComplete Disaster Recovery and near real time data

replication of your core server network with high

specification loan servers. Just one call to our

business recovery specialists on the 24 hour line

guarantees your business critical servers are fully

functional within hours, day or night.

Business Continuity SuiteA fully equipped, self-contained office - constantly at

the ready to keep your key staff working with the

least amount of downtime and disruption should a

disaster occur.

“Concise IT augment our in-house IT function providing a structured maintenance programme as well as 3rd line support and a mix of consultancy services and project work. In all areas Concise IT provide the right balance of structured and professional service within a predefined framework whilst still maintaining a flexible approach as and when required.”

Admiral Taverns Limited

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Software & System Migration

Voice

As part of the Concise Technologies Group, we are experts in the design and implementation of cutting

edge Voice & Data solutions that are cost effective, reliable and utilise the best technologies to add value

to your business.

With over 30 years experience in Contact Centre Solutions, Business Telephony, Least Cost Routing and

Mobile Solutions from our sister company Concise Telecoms; we can offer your business advice and

tailored solutions in a range of voice based environments. These include:

A software or system migration project can place

extreme pressures on an organisation and its IT

staff. To overcome this problem it makes sense to

partner with an experienced organisation that will

enable you to:

Utilise fully trained & qualified technical staff

who are experienced in migration projects

Pilot and test the migration in a non-live

environment

Ensure minimum disruption to users and

operations with out-of-hours implementation

and troubleshooting

With a proven methodology and a flexible

approach to system migration, we can provide the

exact level of resource and expertise to ensure

your project succeeds, first time.

Contact Centre Solutions Business Telephone Systems

Home & Remote Working Solutions Mobile Voice & Data

Windows Mobile & Blackberry Solutions Telephone Systems Support & Maintenance

VoIP & SIP Trunk Solutions Least Cost Routing (LCR)

Data Cabling & Installations

Project Management

An organisation's capability to efficiently align IT resources and business activities with strategic

objectives can mean the difference between success and failure. By undertaking professional IT project

management, you will receive:

Successful implementation of your IT projects

Identified and managed risk

Time and cost savings

A single point of contact and resource co-ordination for the multiple suppliers that will typically be

employed on an IT project

We can provide a total project management service from conception to installation. This will ensure your

requirements are fully understood and that the project is completed within the agreed budget and

timescales.

Network Design & Implementation

The task of planning an optimised and integrated

technology infrastructure is a complex process. It is

simply not possible for internal IT staff to keep up to

date with all of the latest advances in technology and

potential threats to the IT infrastructure. That is

why it makes sense to partner with an organisation

that can provide these skills and experience.

By doing so you will enjoy:

Access to experts in many disciplines and product

areas, ensuring the best solution for your needs

A fast service that will prevent costly redesigns

and reduced user productivity

Rapid resolution of any problems due to close

manufacturer relationships

“I just wanted to pass on a big thank you from myself and my team. Concise IT have been a great help for us during our relocation project. The planning and implementation of the project was handled smoothly and professionally. I cannot fault the service provided from your staff.”

St Helens Chamber of Commerce Ltd

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Virtualisation

IT departments are being asked to do more with

less. While this may seem to be an impossible

task, new technologies offer cost effective ways of

achieving this. In particular, Virtualisation can

help you maximise the use of your IT resources

and delivers:

Increased hardware utilisation and reduced

hardware spend

Lower infrastructure costs

Reduced physical and carbon footprint

Decreased running costs

Being a VMware Enterprise Partner enables us to

offer services in the design, implementation and

support of company-wide virtualisation solutions.

Storage Management

Increasing data requirements are causing many organisations to spend a disproportionate amount of

their budget on storage that may not be necessary. By utilising proven storage management solutions

you can enjoy reduced costs and improved performance. Modern Storage Area Networks (SAN) and

Network Attached Storage (NAS) also provide:

Centralised data storage and management

Reduced network complexity

Industry standard compatibility, enabling resources to be mixed and matched

We provide a complete range of storage management solutions from HP (Storage Servers, MSA and EVA)

to cover every level of SAN and NAS requirement.

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VPN & Mobility

Changes in working practices are causing organisations to be more flexible in the provision of IT

resources to staff, partners and customers. Worries about security have seen an increase in the

implementation of secure Virtual Private Networks (VPN) to deliver this flexibility. By allowing

employees and partners to be in the best place to do their job, installing a VPN will give you:

Increased productivity Cost savings

Improved customer service & reactivity Faster, more informed decision-making

We have designed and implemented both site-to-site and remote access VPNs to organisations of all

types and size, enabling them to enjoy the benefits of mobile working.

Convergence

The convergence of voice and data communications is becoming ever more important to today’s

business. Our strength in the convergence marketplace omes rom the combination of 0 years

expertise in Network Support, Consultancy,

Security and Solutions from Concise IT; together

with 30 years of expertise in Business Telephony,

Contact Centre Solutions, Least Cost Routing (LCR)

and Data Cabling from Concise Telecoms.

As a result we can offer our customers advice and

tailored solutions for the three fundamental areas:

Network Convergence: Using one infrastructure for all applications

Back-Office Convergence: Using common office hardware and software infrastructure for all applications

Application Convergence: Using the same appliance to access different applications

“Concise IT provide us with reliable, timely and flexible support which suits our needs precisely, giving us confidence for the daily smooth running of our company. They have also provided sound advice for the implementation of new products and have proved to be excellent value for money. Everyone at Concise IT is friendly and courteous and all our requests are dealt with efficiently.”

Uren Food Group Limited

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