2008

building goodwill through good works

annual report 2008

A Message to Our Friends fromthe President and CEO

Dear Friends of Goodwill:

From its humble beginnings, Goodwill has always been about building.

Building better lives. Building better futures. Building a better society.

In this year’s annual report – Building Goodwill Through Good Works – we look at the impact Goodwill is havingon people’s lives today. We celebrate that small steps, like building blocks, can progressively create a better future.

We also celebrate the milestones we achieved in 2008, despite the challenges created by the difficult economy.Our mission to provide exemplary job training and related services to help individuals with disabilities andother barriers to self-sufficiency to achieve independence and dignity through work has never been moreimportant than it is now.

In this year’s report, you will read about some of the people Goodwill has helped placed in competitiveemployment and how these jobs have changed and improved their lives. You will meet one of the young people who has a brighter future because of Goodwill’s programs. And, you will read about how our retailoperation has expanded with new store openings, new customers, and new levels of retails sales.

As Goodwill continues to build and grow, we will be looking to make major renovations to our Roxburyheadquarters, a vibrant place that has served the community for more than 20 years. The building is now inneed of major repairs, including replacing the roof and upgrading the heating/air conditioning units andother systems. These renovations will make the building more energy efficient and more welcoming for ourstaff, program participants, customers and donors. As we plan for the future of the building, we are deeplyappreciative of the contributions of Joe Celi, a long-term board member who was actively involved in the initialplanning and construction of the headquarters and who passed away during the year. He is dearly missed.

Goodwill’s many accomplishments in 2008 were only possible because of the support of the Goodwill familyof friends, staff, and supporters. It is through our generous donors and business partners, our dedicated Boardof Directors, and our truly wonderful staff that we have been able to accomplish so much.

Here’s to a very good 2009!

Sincerely,

Joanne K. HilfertyPresident and CEOMorgan Memorial Goodwill Industries

is to provide exemplary job training and related services to help

individuals with disabilities and other barriers to self-sufficiency

to achieve independence and dignity through work.

Not charity, but a chance.

www.goodwillmass.org

The mission of Morgan Memorial Goodwill Industries

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Job Training & Career Services –Building Better Lives Through Work

Advancing Lives

The job training and career services provided by Goodwilltake on even greater urgency during challenging economictimes. Few services could be more important than job training,job placement, and career services when so many are struggling to find employment. In 2008, Goodwill providedthese services to 8,111 individuals from eastern and centralMassachusetts.

Goodwill served 1,244 individuals with job training. Thistraining was for people considered the most difficult toemploy because of a disability or other barrier. These individuals received case management, assessment, jobreadiness training, skills training, job placement, and/orcareer planning services. Goodwill also provided workexperience and a paycheck to trainees in four Goodwillsocial enterprises: retail, building maintenance, food serviceand catering, and light assembly and mailing services.

Goodwill’s one-stop career center, Boston Career Link, alsoprovided a vital service to thousands of area residents seekingemployment. In 2008, 6,867 individuals needing jobs andcareer services received assistance in Goodwill’s career center.In addition, 49 employers participated in Goodwill job fairs,helping nearly 1,650 job seekers, and 95 employer on-siterecruitment sessions were held at Boston Career Link.

The numbers, however, just tell half the story. The realstory is the human one—the individuals behind the numbers, people like Barbara Murray, Alethia Hinds, andJared Simpson, who found employment through Goodwill’sjob training and career services programs. These are theindividuals who bring Goodwill’s philosophy—independenceand dignity through work—to life.

Barbara Murray – HELPing Others“When you are a single mom with three children and fivegrandchildren, finding the right job can be a real struggle,” saysBarbara Murray of Dorchester. “I knew I wanted a job whereI could help others. But I just didn’t know how to go about it.”

Barbara has always been a caring individual. When her parents could no longer manage on their own (her fatherdeveloped dementia and her mother was blind), they movedto Boston from Philadelphia to live with Barbara. After they

Job Training &

passed away in 2001, Barbara started helpinga few elderly friends by taking them shop-ping and to the movies. “It was rewarding,”Barbara recalls, “but it wasn’t a real job andI had a lot of responsibilities of my own.”

So when a friend suggested that she lookinto the job training programs at Goodwill,Barbara decided to come to 1010 HarrisonAvenue “to take a look around.” What shesaw surprised and pleased her. That veryday, she signed up for the Human ServicesEmployment Ladder (HELP) program.

Over the next eight weeks, Barbarareceived instruction on how to care forpeople with disabilities, how to communicatewith them and how to prepare for a careeras a professional caregiver. “I really enjoyedthe class,” says Barbara. “The instructorwas excellent and all the people were so nice.We often broke up into small teams and learned how tosolve problems. I got so much good information I couldn’twait to start using it.”

After graduating from the HELP program, Barbara appliedfor a job and had several interviews. Many companies comeright to Goodwill to conduct interviews with program graduates, which makes the process faster and easier.Barbara’s training resulted in landing a job with Vinfen, a localnonprofit human services organization that provides com-prehensive services to children and adults with disabilities.

Barbara is delighted and says, “I always believed in helpingsomeone get through the day. It makes life so much morerewarding. Working at Vinfen with people who have disabilities is so satisfying. Goodwill’s HELP program really helped me find a job I love. Now I tell my friends tocheck out all the programs Goodwill offers.”

Alethia Hinds – Taking Steps to a JobAlethia Hinds was riding a bus in downtown Boston whenshe spotted the employment office. “It’s not so easy to find

a job,” Alethia says with a seriousness that speaks volumes.“I got off the bus and went in. They told me I didn’t havethe computer skills needed to even apply for a job, and recommended that I talk to the people at Goodwill.”

The following Monday, Alethia walked into Boston CareerLink, Goodwill’s one-stop career center. She enrolled in theComputer Training for Employment program and began toacquire the tools of today’s job hunter. In a matter of days,Alethia learned online job search and job application skills.She was ready with the technical skills to start her jobsearch, but she still needed help.

A staff member recommended Goodwill’s First Step Program,an eight-week job readiness program that provides customer-service focused classroom instruction, on-the-jobexperience through internships and tips on how to

Career Services

“Goodwill’s HELPprogram reallyhelped me find ajob I love.”

Barbara Murray Caregiver, Vinfen Human Services

“Goodwill taughtme the skills Ineeded.”

Alethia HindsCashier, TJMaxx

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interview and dress appropriately. “I learned to use my newskills and how to express myself to a prospective employer.I was ready!” Alethia recalls. “Goodwill taught me the skillsI needed because on my very first interview, I got the job!The people at TJMaxx said, ‘We want you!’”

“I like talking to people,” Alethia says with a smile andchuckle. “So I got a position as a cashier. Now I’m workingfour days a week and loving it. I’m so grateful to Goodwill.”

Thanks to Goodwill’s job training programs and careerservices, and thanks to the all of Goodwill’s friends who support these programs, Alethia is on the road to success.

Jared Simpson — A Work ProgramThat Works“Hi Jared! How was your weekend?”

This is how Jared Simpson, 26, is greetedwhen he comes to work at the CVS/pharmacy store in Salem, Massachusetts.His answer usually is, “Great—I saw a goodmovie!” Movies are one of Jared’s favoritepastimes when he’s not working as a StoreCleaner at CVS. He likes his job and hissupervisors are pleased with Jared’s energyand attention to detail. “I like to keepeverything neat and clean,” he says lookingrather serious. Then he grins and says, “Ihave a friend from high school who worksat CVS, too.”

High school is where Jared began his association with Goodwill. He was trying

to find a job when he heard about Goodwill’s School toWork Program and enrolled. Conducted in conjunctionwith Salem and Lynn High Schools, this program bringsstudents in special education programs to Goodwill’s jobtraining facility in Salem twice a week. There, studentsreceive an in-depth introduction to the workplace includingskills needed to secure and hold a job. The program works,and Jared is a perfect example. “Goodwill helped me a lot,”he says. “I like my job and I feel proud.”

When Jared started working at CVS, his job coach fromGoodwill was with him for each full shift. As Jared becameaccustomed to his new surroundings and responsibilities,his coach gradually gave him more independence by workingwith him for half shifts, and before long for only periodiccheck-ins. In addition to his goal to work independently,Jared is realizing his second goal—learning to use the bus system. Thanks to Goodwill, Jared not only has a steady job at CVS, he also has the support and friendship ofhis co-workers.

Job Training &Career Services

“I have friendsat my job and atGoodwill.”

Jared SimpsonStore Cleaner, CVS Store

Hundreds of young people benefit from Goodwill’s youth programs each year. Here’s how Goodwill’s youth programs madea difference in 2008:

• Welcomed 486 campers to Goodwill’s Fresh Air Camp inSouth Athol, Massachusetts, where they explored,learned, made friends, and gained the self-confidenceneeded to succeed in life.

• Served 90 girls in Goodwill’s BNY Mellon Academy for Girls, designed to help girls improve academic performance, become leaders, and set goals for highereducation and careers.

• Assisted 52 high school students at risk of not passing therequired standardized tests by connecting them withtutoring, career counseling, and employment services.

• Engaged 107 students with special needs from Boston,Lynn, and Salem in programs that provide assistance intransitioning to work.

It was on a hike in 2007 in her second summerat Goodwill’s Fresh Air Camp that Yahkeemah“Noonie” Blair heard about the BNY MellonAcademy for Girls, an after-school programoperated by Goodwill. At first, she wasn’t sureabout it, but her friends from camp convincedher to attend. Noonie did, and she has neverlooked back.

Always eager to explore, Noonie loved herexperience at Fresh Air Camp because she gotto meet all sorts of new people. “Some of thecounselors were from England and Scotland,so I learned a lot from them,” she recalls.Noonie’s two brothers also attended Fresh AirCamp. “One of my brothers is a great dancerand the other one is just cool,” she says.

Today, Noonie is a freshman at West RoxburyHigh School. She’s doing well, but she foundthe transition from middle school challenging. “Ididn’t know very many people and the workload was heavy,”she says. “So the Goodwill after-school program is reallyhelping me.” Staff and student interns from Boston Collegehelp the girls organize their homework. “They don’t do thework, but they point us in the right direction,” Noonie says.“Best of all, they teach us what to expect when we go to college. Now I want to go to college. I’m sure of it!”

“The things I’ve learned at Goodwill’s Fresh Air Camp andafter-school program have helped me learn more aboutmyself. Goodwill is an amazing place!” Noonie exclaims.“Now I tell all my friends about the after-school program!”

Youth Programs–Opening Doors for Young People

“Goodwill taught mehow to be myself.”

Yahkeemah “Noonie” Blair BNY Mellon Academy for Girls

Noonie Blair -Realizing Potential

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The Goodwill Stores gained in number and inpopularity in 2008.

In its first year of operation at Goodwill’s 1010Harrison Avenue headquarters, the GoodwillOutlet Store surpassed all expectations. The storeattracted more than 63,000 customers purchasingmerchandise donated to Goodwill—all at deeplydiscounted prices.

Similarly, a new Goodwill Store at 965Commonwealth Avenue near the Boston Universitycampus quickly became a hit with students andarea residents alike. With a contemporary feel anda wide selection of current fashions, vintage clothing and household goods at affordable prices,the new store opened in May, bringing the totalnumber of Goodwill Stores in eastern and centralMassachusetts to eight.

The momentum continued into October, whenHalloween costume seekers and shoppers readyingfor the winter season took retail sales for thatmonth over the $1 million mark—a “first ever” forretail during a one-month period.

Many are to be credited for the success of the Goodwillretail operation in 2008, including the 400,000 people whogenerously donated 18 million pounds of goods that provided quality clothing and household items for thestores, as well as the 660,000 customers who shopped inthem. Goodwill also continued to provide clothing for theguests of Pine Street Inn.

In addition to the service it provides to the community, theGoodwill retail operation plays a critical role in theGoodwill mission through the job training opportunities—and the paychecks—it provides to people motivated toovercome disabilities and other barriers to enter the workforce and advance toward economic self-sufficiency.

Leroy Barros – An Unexpected OptionIf you visit the new Goodwill Store on CommonwealthAvenue in Boston and meet Leroy Barros, you are bound tohave a memorable shopping experience.

Leroy loves to make people happy. As a Sales Associate hegets the opportunity to bring a smile to customers’ facesevery day.

Leroy’s life wasn’t always so upbeat, however. In fact, he struggled with unemployment and uncertain living conditions. There was not much to smile about. Knowingthat he needed to find a job that he liked, Leroy came toGoodwill’s job training center. Initially hoping to improve

his computer skills, Leroy found that Goodwill’sComputer Training for Employment (CTE) program helped him to enhance his job-seekingskills. “Coming to Goodwill was the best step I evertook,” Leroy recalls. “I had no idea that Goodwillhelped people like me find good careers. I learnedhow to update my resume, which was pretty frustrating because of all the jobs I had. But I cameevery day and did all my assignments. I really likeall the people at Goodwill – they’re so helpful.”

The next turning point in Leroy’s training waswhen someone at Goodwill suggested he considerretailing. Leroy enrolled in Goodwill’s First Step,an eight-week job readiness program. “I had neverconsidered retail as an option, but I gave it my bestshot and it turns out I really love it,” says Leroy.

The Goodwill Stores• Boston - Commonwealth Avenue • Quincy• Boston - Harrison Avenue • Somerville• Boston Outlet Store • South Boston• Cambridge • Worcester• Hyannis

Attended Donation Centers• Arlington • Newtonville• Boston • Peabody• Concord • Sudbury• Lexington • Wellesley

Recycling Centers• Barnstable • Norfolk• Brockton • Plymouth• Dennis • Southborough• Eastham • Wayland• Hanover • Wellesley• Harwich • Wellfleet• Hingham • Westborough• Mashpee • Weston• Medfield • Yarmouth• Needham

The Goodwill Stores–Building on Success

Donations may also be made at ZOOTS dry cleaning stores.

Visit www.goodwillmass.org for Goodwill Store and Donation

Center addresses and more information about Goodwill.

“I love coming tomy job everyday!”

Leroy BarrosSales Associate, The Goodwill Store

Goodwill Stores &Donation Centers

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The Outsource Resource -Assembling Business Solutions

Goodwill’sBuilding Blocks

Proud PartnershipsIn today’s roller coaster economy, companies are looking for dependable, competitive partnerships. This is whyGoodwill’s OutSource Resource is the choice of more andmore area businesses. OutSource Resource provides reliablesolutions to business’ packaging, light assembly, and mailing needs from Goodwill’s 15,000-square-foot facilityin Salem, Massachusetts.

Companies that use the OutSource Resource also have the satisfaction that comes from helping people with disabilities. That’s because the OutSource Resource is abustling training ground for individuals with varying levelsof cognitive and physical disabilities. These men andwomen learn new skills and earn a steady paycheck.

The number of companies that turn to Goodwill’sOutsource Resource is growing every year. Rose Design isone of many companies joining the roster of firms thatinclude B.G. Peck, Beacon Street Girls, Boston AmericaCorporation, Chex Finer Foods, G&G Printing, GrossmanMarketing Group, New England Cranberry, Old MotherHubbard, Titleist, and Turnkey Marketing who use theOutSource Resource as their instant workforce for fast, flexibleand dependable solutions to their light assembly needs.

Rose Display – Doing Well by Doing GoodIf you walk into any mall in America, you’ll probably see asign that came from Rose Display. This 25-year-old firm isa signware specialist that provides sign frames, ceiling systems, graphics holders, window displays, floor stands,wall solutions, and tabletop displays.

Rose Display has been using Goodwill’s “instant workforce”for several years. “Goodwill is very competitive,” says DeanRubin, CEO of Rose. “We like using the Goodwill work-force because the work is meaningful to the individuals withdisabilities and we can depend on the OutSource Resourceto do a great job,” he adds. “Our goal at Rose is not justservice … it’s satisfaction,” Rubin continues. “The servicewe get from Goodwill is as good as the service we provide

our own customers. Goodwill really satisfies our businessneeds. Many of our products are shipped with accessoriesfor hanging, and the Goodwill workers package these partsin little plastic bags.”

Rubin smiles and says, “You know, our slogan is ‘RoseKnows.’ We use it to position our company as the experts inretail graphic displays. But I think it also means that weknow it’s important to make a social contribution. That’sone of the best things about Goodwill’s OutSourceResource—we’re helping them while they’re helping us.”

“The service we get fromGoodwill isgreat.”

Dean RubinCEO, Rose Displays

Job Training andCareer ServicesTotal served .........................................................8,111

Companies employing job trainees and Boston Career Link members..............................................1,000 plus

Businesses using the OutSource Resource ................................................30

Youth Services Fresh Air Summer Camp.......................................486

School year programs ............................................212

Goodwill Employees ..............................................................288

Facilities....................................................................10

Cash gifts...........................................................21,250

Massachusetts communities served .......................265

The GoodwillStores/Donated GoodsPounds of donated goods .......................18,000,000 +

Individual donations........................................400,000

Goodwill donation centers ......................................35

Businesses contributing goods.................................85

Goodwill store customers ...............................660,000

Community OutreachVolunteers...............................................................600

Holiday toys distributed ........................................400

Thanksgiving meals served.................................1,600

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Board of Directors Allen Maltz, ChairBlue Cross Blue Shield ofMassachusetts

Mary L. Reed, Vice Chair Bessie Tartt Wilson Children’sFoundation

Reginald C. Lindsay, Clerk United States District Court

Nancy L. Aubrey, TreasurerVitale, Caturano & Company, Ltd.

Joanne K. Hilferty, President Morgan Memorial Goodwill Industries, Inc.

Theresa M. Bresten HP Hood, LLC

Eugene S. Colangelo Julio Enterprises

Jovita Fontanez City of Boston

William B. Huff The Boston Globe (Retired)

Prof. Herbert Lemelman Suffolk University School of Law

Michael ManoogianTJX Companies

Peter A. Morrissey Morrissey & Company

Michael M. Morrow PricewaterhouseCoopers

J. Keith Motley, Ph.D.University of Massachusetts

Steven Pogorzelski

D. Ellen Wilson Fidelity Investments

Companies Represented on the GoodwillBusiness Advisory CouncilBlue Cross Blue Shield of

MassachusettsBoston Career LinkCitizens BankCVS/pharmacyDunkin’ BrandsHampton Inn & Suites

Jiffy LubeNational GridMassportMonsterMorgan Memorial Goodwill IndustriesMorrissey & CompanyShaw’s Supermarkets

Stop & ShopTartt’s Day Care CenterThe TJX Companies, Inc.UPSVitale, Caturano & Company, Ltd. The Waldwin Group

Senior StaffJoanne K. HilfertyPresident and CEO

Patrick M. DuffVice President, Finance and CFO

Terrence FitzpatrickVice President, Social Enterprises

Carol D. IshkanianVice President, Development andExternal Affairs

CreditsEditorJames HarderDirector of Communications

PhotosBethany VersoyV2Visuals

DesignAmanda PuglisiStudio A Design

WritingRichard P. MurdockMurdock Associates

James HarderDirector of Communications

Business Collaborations –Building Partnerships to Create Self-Sufficiency

The power of Goodwill is its people - the thousands of peoplewho over the years have created lives of self-sufficiency andindependence through work.

This wouldn’t happen without strong ties to the businesscommunity through partnerships such as the Business-to-Business Initiative, which raises Goodwill’s visibility withthe aid of employers like Microsoft, Stop & Shop,CVS/pharmacy, Zoots, UPS, Best Western, Monster,Dunkin’ Donuts, Staples, Starbucks, and Walgreens, just toname a few.

Moreover, programs like Goodwill’s annual “Put YourClothes to Work” corporate clothing drive continue tomake a difference in people’s lives. In 2008, employees frommore than 50 companies participated in week-long drivessponsored by Vitale, Caturano & Company, BNY Mellon,The Castle Group, Bingham McCutchen, The TJXCompanies, and Women’s Business. And throughGoodwill’s Clothing Collaborative, more than 530 job seekers were provided with interview attire and accessoriesfree of charge to help them find employment.

Blue Cross Blue ShieldBoard of Directors leadership. Business Advisory Councilrepresentation. Event sponsorship. Executive consulting.Meeting hosts. Employer of job training graduates. Andmuch more.

These are some of the ways that Blue Cross Blue Shield ofMassachusetts has partnered with Goodwill and become amajor contributor to Goodwill’s social justice mission.

“Goodwill’s success in fulfilling its mission of providing jobtraining to individuals with disabilities and other barriersdepends on the strength of our business partnerships,” saysJoanne K. Hilferty, president and CEO of Goodwill. “AndBlue Cross Blue Shield is an exemplary partner that notonly employs our trainees, but also is involved in the strategic leadership at Goodwill.”

Among the people at Blue Cross making a difference isAllen Maltz, the company’s Chief Financial Officer, whojoined the Goodwill Board of Directors in 2001 after previ-ously serving on the Investment Committee. Maltz servedas Board Treasurer before becoming Chair in 2007.

“Organizations like Goodwill are needed more than ever,”says Maltz. “As much as we need to steer a steady course forGoodwill, during a time of economic downturn we need toredouble our effort to provide service to members of the

Creating Strategic Partnerships

Allen Maltz, CFO, Blue Cross Blue Shield of Massachusetts and the GoodwillBoard of Directors Chair, and Joanne K. Hilferty, President & CEO of Goodwill, cut the ribbon commemorating the grand opening of theCommonwealth Avenue Goodwill Store.

community who are more worried than ever about theirfuture. Blue Cross is committed to playing its part in this effort.”

1110

2008 Financial Report

Management andGeneral Expense

9%

Fundraising

4%

Allocation of Expenses

Programs andServices

87%

Goodwill continually strives

to be as efficient and effec-

tive as possible when it comes

to the use of funds raised in

support of our mission to

provide job training and career

services to individuals with

disabilities and other barriers

to self-sufficiency. In 2008,

Goodwill had revenues and other

support of $25,115,500. It

concluded the fiscal year with

net assets of $21,628,700.

Donations make an immediate

and direct impact on people’s

lives. In fact, 87 cents of every

dollar spent went directly to

programs and services that

help transform lives.

Goodwill works with more than 1,000 employers to providejobs for our trainees and Boston Career Link members.Here’s a partial list of the employers:

Hertz Home DepotHorace MannHyatt HarborsideHyatt Regency Jiffy LubeKelly Services KFCLa Alianza Hispana Legal Sea FoodsLensCraftersLoew’s TheatresLongwood Medical Childcare CenterMacy’sMarket BasketMarriott HotelsMarshallsMASCO Massachusetts General HospitalMassport The May InstituteMBTAMcDonald’s Massachusetts Council of Human

Service ProvidersMicrosoftMonster Morrissey & CompanyMSPCAMuseum of Fine ArtsNational GridNational WholesaleNew England AquariumNew England CranberryNordstrom RackNorth Shore ARCNorth Shore SpiritNortheast StaffingNortheastern UniversityNSTAROld Mother HubbardPartners Health CarePaul Revere TransportationPeabody Council on AgingPeabody Post OfficePhoenix MediaPine Street InnPlanned Parenthood -

League of MassachusettsRadisson HotelRaytheonRGIS InventoryRosie’s PlaceRoxbury Community CollegeRoxbury Tenants of HarvardSafe Harbor Shelter

Salem Plumbing & SupplySalem State EnterpriseThe Salvation ArmySecuritasSeaport Hotel The Shattuck ShelterShaw’s Supermarkets Sheraton HotelSnap ChefSt. Mary’s Women &

Children’s CenterStaples StarbucksState Street Corp. Stevenson & BrookStop & ShopTargetTartt’s Day Care CenterTJ MaxxThe TJX Companies, Inc.TradeWorksTraditional BreadsTransportation SecurityAdministrationTropical FoodsTufts Medical CenterTurn Key MarketingU-HAULUNICCOUnifirstUPSUrban EdgeUrban League of

Eastern MassachusettsUS Postal ServiceVerizonVeteran’s Administration

Food ServicesVeterans Transportation ServicesVictory ProgramsVinfen CorporationVitale, Caturano & Company, Ltd. The Waldwin GroupWalgreensWal-Mart StoresWatts SecurityThe Westin WaterfrontWoods MarketingWork, Inc.World Trade CenterYouthBuildYWCAZoo New England ZOOTS

A. J. WrightAction for Boston Community

DevelopmentAdeccoARAMARKArbor AssociatesAu Bon PainBank of America Barnes & NobleBay Cove Human ServicesBeacon Street GirlsBest Home CareBest Western Roundhouse SuitesBeth Israel Deaconess Medical CenterBeverly Hospital BJ’s Wholesale ClubBlue Cross Blue Shield of MassachusettsBoston College

Boston ConcessionsThe Boston GlobeBoston Medical CenterBoston Public Health Department Boston Public Schools DepartmentBoston UniversityBrigham & Women’s Hospital Burger KingCaritas Christi Health CareCentury BankChadwick’s of BostonChex Finer FoodsChildren’s HospitalCitizens BankCity Fresh FoodsComcastCommunity Resources for JusticeCorporate Express

The Country ClubCVS/pharmacyDancing Deer Bakery Dunkin’ BrandsDunkin’ DonutsEastern BankFranklin Park ZooFriendly’sG&G PrintingGarelick FarmsGrossman Marketing GroupThe Ground RoundHaley HouseHall-Smith SYSCOHampton Inn and SuitesHarborlight HouseHarvard UniversityHarvard Vanguard

Building Goodwill…By Raising the Roof—and More!

Goodwill’s headquarters at 1010 HarrisonAvenue is a vibrant place, bustling with peopletraining for jobs, job seekers, and young peoplein after-school programs. Yet, the building is indire need of repair.

After 23 years, it is no wonder. While thebuilding has been well maintained since itopened in 1986, many components of thebuilding, including the roof, heating/air condi-tioning and other internal systems, haveexceeded their natural lifespans. The roof isleaking, two heating/air conditioning units arenot working at all and others are at imminentrisk of failing. And there are many new optionstoday for not only making needed repairs, butreducing energy use and going green at thesame time.

As Goodwill raises the roof, replaces it, andmakes other much-needed repairs, friendsand supporters are invited to becomeinvolved. The entire project is estimated tocost $5 million, and Goodwill is seeking toraise support for the renovations throughfundraising as well as energy rebates and taxincentives.

Under this roof, Goodwill serves many peoplewho seek job training and career services; andyouth who come to experience Goodwill’sschool year programs. The building hostsevents such as quarterly job fairs and the annualThanksgiving and holiday events. It also provides affordable meeting space for communityorganizations, schools and universities. And itis the hub of the retail enterprise, including theprimary distribution center where clothing and household goods are sorted as well as theflagship store and outlet store that serve thecommunity.

To help Goodwill “Raise the Roof—and More!” contact Christine Lojko in theDevelopment Office at 617-541-1213 orclojko@goodwillmass.org.

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annual report 2008

building goodwill through good works

Morgan Memorial Goodwill Industries1010 Harrison AvenueBoston, MA 02119-2540

617.445.1010www.goodwillmass.org