1. Aviation Services Overview

2. Aviation Services MROMaterial & Logistics Aircraft Maintenance Centers ServicesSupport SolutionsMaterial PriceAdministration Training Logistics and PlanningInstructional SystemsCustomer Order DeskBusiness Development /Contracts Commercial Administration Executive Aviation Services AEROChain Aerostructures THE INFORMATION CONTAINED HEREIN IS THE PROPERTY OF EMBRAER AND SHALL NOT BE COPIED OR USED WITHOUT EMBRAERS WRITTEN CONSENT. 3. MRO - Embraer ServiceCenters NetworkAirline MarketEmbraer Aircraft Maintenance ServicesEmbraer Service Center SJK, SP, BRAZIL Embraer Service Center for Commercial Airline Market Embraer Authorized Service Center for Commercial Airline Market THE INFORMATION CONTAINED HEREIN IS THE PROPERTY OF EMBRAER AND SHALL NOT BE COPIED OR USED WITHOUT EMBRAERS WRITTEN CONSENT. 4. TrainingCoursesEmbraer and its Training Providers offer a comprehensivepackage of technical training courses to all operators of Embraerproducts.The training programs were designed to provide our customerswith the highest quality most convenient training.Pilot : Initial and Recurrent Flight Attendant Flight Dispatcher Operations Engineer General Familiarization MaintenanceTHE INFORMATION CONTAINED HEREIN IS THE PROPERTY OF EMBRAER AND SHALL NOT BE COPIED OR USED WITHOUT EMBRAERS WRITTEN CONSENT. 5. TrainingTraining Devices: Cabin Crew Trainer (CCT), Door Trainer, Cockpit Procedure Training and other levels of Flight Training DevicesComputer Based Training (CBT): available for licensed use by aircraft operators (Workstation, LAN and Internet options).Training MaterialFlight crew operational videos range from complete training visual aids to proceduresbriefings. Embraer makes available a high quality of cockpit pictures.Training Providers:Embraer has elected GECAT and SAT as the Training Providers for the E-JETS Family Embraer has elected Flight Safety International as the Training Provider for the ERJFamily THE INFORMATION CONTAINED HEREIN IS THE PROPERTY OF EMBRAER AND SHALL NOT BE COPIED OR USED WITHOUT EMBRAERS WRITTEN CONSENT. 6. Material Services NetworkDistribution Centers & Stock LocationsVillepinte Ft. LauderdaleBeijingSingaporeSo Jos dos Campos Sidney** Hawker-Pacific for Turboprop parts only Parts Planning & Purchasing are centralized at the HQ in SJKTHE INFORMATION CONTAINED HEREIN IS THE PROPERTY OF EMBRAER AND SHALL NOT BE COPIED OR USED WITHOUT EMBRAERS WRITTEN CONSENT. 7. Material ServicesEmbraer offers customized material support services to meet Customers budget and operational profile Basic Services Spare Parts Sales Spare Parts Provisioning Repair Administration Warranty Services Customizable Services: Support Solutions Fleet-Hour Program (Pool) Parts Consignment / Heavy Check Consignment Parts Rental Parts ExchangeTHE INFORMATION CONTAINED HEREIN IS THE PROPERTY OF EMBRAER AND SHALL NOT BE COPIED OR USED WITHOUT EMBRAERS WRITTEN CONSENT. 8. e-Business: AEROChain Objectives:Single entry point.Connect our Customers with theaviation industry through theInternet.Provide robust e-commerce andorder tracking features.Enable supply chaincollaboration.Offer customers convenientaccess to Embraer services. THE INFORMATION CONTAINED HEREIN IS THE PROPERTY OF EMBRAER AND SHALL NOT BE COPIED OR USED WITHOUT EMBRAERS WRITTEN CONSENT. 9. Executive Aviation Services Worldwide Network (middle 2008): 45 Service Centers 7 Embraer Wholly Owned38 Authorized Service CentersTHE INFORMATION CONTAINED HEREIN IS THE PROPERTY OF EMBRAER AND SHALL NOT BE COPIED OR USED WITHOUT EMBRAERS WRITTEN CONSENT.