2000 quality sourcebook · 2017-03-17 · 46 quality digest/january 2000 2000 quality sourcebook 3c...

45Quality Digest/January 2000

Consulting DirectoryConsultant Directory ........................... 46

Listed alphabetically by companyname, the guide is organized as a directoryof consultants in relation to specific areasof quality management. If your favoriteconsultant doesn’t appear in this year’sguide, we apologize; most consultants werecontacted numerous times. We’ve onlylisted companies that responded to ourrequests for information. This directoryincludes the company name, address,phone and fax numbers, Web address, anda brief description of the services theconsultant offers. (Please note that not allcompanies provided us with descriptions.)

As with all Quality Digest guides, theConsulting Guide is in no way meant toendorse or exclude a particular organi-zation. Rather, it’s meant to be used as thestarting point in the data-gathering processand will be most helpful when used inconjunction with other available resources.For example, you may begin to refine yoursearch by visiting a number of consultants’Web sites, which you can use at any timeof day to collect some of the informationyou’ll need to assess a particular consultingorganization’s alignment with yourcompany’s goals. Readers are encouragedto contact the companies directly for moreinformation and to ask for—and check—references. Please be sure to mention yousaw their listings in Quality Digest’s 2000Quality Sourcebook!

We appreciate any feedback you have onour Consulting Guide. If you have anysuggestions for how we can improve thisguide for next year, e-mail them [email protected].

Thousands of consultantsoffer a variety of services incountless disciplines. Find-ing a consultant is relativelysimple, but choosing the

right one to fit your company’s specificneeds can be an immense and challengingtask. It can also be one of the mostsignificant decisions a company can make.Because consulting trends come and go,it’s important to have a wide variety ofoptions from which to make that all-important choice about who will help guideyour company to greater success.

Because ISO 9000 registration presentsunique challenges for businesses andorganizations—and requires particularexpertise and experience of consultants—you will find consulting firms thatspecialize in ISO 9000 in a separatedirectory, beginning on page 25, in theCertification section of this QualitySourcebook.

Quality Digest attempts to ease the burdenof this selection process with ourConsulting Guide, which gives you a lookat what’s available in your company’s areasof interest. We compiled this list by faxingmore than 500 consulting organizations inthe United States and Canada. Of those,more than 300 responded in time to makeit into this year’s guide. The ConsultingGuide lists those consultants whoresponded to our request for informationabout their organizations. Consultantsincluded in this guide provide a wide rangeof services, including leadershipdevelopment training, guidance in meetingthe Malcolm Baldrige National QualityAward criteria, organizational assessment,product certification, quality systemdevelopment, and support of leanmanufacturing and six sigma imple-mentation efforts.

Consulting Guide 2000 Quality Sourcebook

Glossary

APQP—advanced product quality planning

AS9100—quality system requirements for

suppliers to the aerospace industry (previously

known as AS9000)

Big Three—DaimlerChrysler, Ford and

General Motors

CE Mark—European Union product safety

testing requirements

CQA—certified quality auditor

CQE—certified quality engineer

CQMgr—certified quality manager

DOE—design of experiments

GMP—good manufacturing practices

ISO 9000—international quality management

system standard administered by the

International Organization for Standardization

ISO 14000—international environmental

management system standard administered

by the International Organization for

Standardization

IT—information technology

JIT—just-in-time inventory system

MRP—materials resource planning

OEM—original equipment manufacturer

QFD—quality function deployment

QS-9000—quality system requirements for

suppliers to the Big Three

SA8000—social accountability standard

Six Sigma—quality process, developed at

Motorola, focused on reducing defects to a

six sigma level (3.4 defects per million parts)

SMWT—self-managed work teams

SPC—statistical process control

TE Supplement—quality system requirements

for tooling and equipment suppliers to the

Big Three

TL 9000—quality system requirements for

suppliers to the telecommunications industry

TPM—total productive maintenance

TQM—total quality management

Consultant Directory ..................... Page 46

Consulting Sourcebook Guide

46 Quality Digest/January 2000

2000 Quality Sourcebook

3C Technologies Inc.6834 Spring Valley Drive, Suite 202Holland, OH 43528Ph. 800-327-6583 Fax 419-868-8993www.3ctech.comCustomized training, consulting,assessments and products for ISO 9000,QS-9000, TE Supplement, ISO 14000,AS9000, workflow, TPM, leanmanufacturing and six sigma. Top rated in-house and public workshops onimplementation, documentation, internalauditing (APQP, FMEA, R&M, etc.).

Abbott Associates Inc.96 Marcus DriveGreenville, SC 29615Ph. 864-297-9598 Fax 864-297-8624www.abbottwalkabout.com

AchieveGlobal8875 Hidden River Parkway #400Tampa, FL 33637Ph. 877-982-2443 Fax 813-971-3511www.achieveglobal.comWe are a single resource for aligningemployee performance with organizationalstrategy through training and consultingsolutions in sales performance, customerloyalty, leadership and teamwork.

Action Management Associates Inc.12201 Merit Drive, Suite 710Dallas, TX 75251Ph. 972-386-5611 Fax 972-386-5620www.actionm.comSpecializing in problem-solving anddecision-making programs that incorporaterational, creative and people approachesand include applications to live on-the-jobopportunities.

Advanced Systems ConsultantsP.O. Box 1176Scottsdale, AZ 85252Ph. 480-423-0081 Fax 480-423-8217www.mpcps.comASC offers six sigma and variationreduction programs that exclusively useMario Perez-Wilson’s proprietary five-stage M/PCpS methodology for processcharacterization, optimization and controlto ensure standardization, reduce processvariability, increase predictability andyields, produce cost savings and improveoverall performance.

Advancement Strategies Inc.205 S. Walnut St., Suite 20Bloomington, IN 47404Ph. 812-333-1751 Fax 812-334-1491www.actionpacks.comQuality Cards—52 steps toward quality.Assess yourself and your organization. Usethem to plan strategies for immediateworkplace improvement. Learn how tomaintain continuous improvement, removebarriers to worker pride, improve customersatisfaction and measure results.

Advantage Management Systems Inc.P.O. Box 915290Longwood, FL 32791Ph. 407-774-3234 Fax 407-774-5432www.advantagemgmt.comAMS professionals deliver high-impacttraining and consulting services, includingproblem solving, decision making, processimprovement and communications. On-site

Consultant Directorydelivery for service and manufacturing,large and small business, government.

Advantageware Inc.425 Madison Ave., Suite 1700New York, NY 10017Ph. 888-858-0800 Fax 212-319-1016www.advantageware.comAdvantageware is a full-service consultingfirm specializing in assisting organizationsto reengineer processes; move onto newtechnology platforms; develop customizeddistributed computing solutions usingclient server, Web and mobile computingtechnologies; “scrub and quality assure”data as part of system integrations; andperform end-to-end product testing.

Advent Management International Ltd.411 Old Baltimore PikeChadds Ford, PA 19317Ph. 800-726-7985 Fax 610-388-9338www.getresults.comAdvent provides standards’ complianceprograms to ISO 9000 and 14000 andrelated standards, as well as strategicintegration, project management, contractauditing and training.

AIC Quality Services Inc.P.O. Box 940022Houston, TX 77094Ph. 713-937-7878 Fax 713-937-6958www.aicservices.com

Air Academy Associates1155 Kelly Johnson Blvd., Suite 105Colorado Springs, CO 80920Ph. 719-531-0777 Fax 719-531-0778www.airacad.comAir Academy Associates providesmanagement training and the tools,techniques, materials and software to assistclients with variation reduction and theimplementation of a six sigma businessstrategy.

Alamo Learning Systems3160 Crow Canyon Road, Suite 280San Ramon, CA 94583Ph. 800-829-8081 Fax 925-277-1919www.alamols.comWe specialize in such areas as problemsolving/decision making and projectmanagement and also offer custom-tailoredsolutions for ISO-based quality systemsand business process improvement.

American Institute for Quality &Reliability Inc.

26089 Salinger LaneStevenson Ranch, CA 91381Ph. 800-274-4220 Fax 661-259-3285

American Quality Associates Inc.7628 S.E. Autumn LaneHobe Sound, FL 33455Ph. 561-286-8430 Fax 561-286-8490www.amerquality.comAmerican Quality Associates Inc. is readyto help your company achieve ISO 9000,QS-9000 and ISO 14000 registration; TQMand continuous improvement; processauditing; and MPTQM.

American Society for Training &Development

1640 King St.Alexandria, VA 22313Ph. 800-628-2783 Fax 703-548-2383www.astd.org

American Supplier Institute Inc.38701 Seven Mile Road, Suite 355Livonia, MI 48152Ph. 800-462-4500 Fax 734-464-1399www.amsup.comASI provides on-site implementation andproblem solving for all of our methods. Weoffer experiential training, teamfacilitation, implementation, consultation,training sessions and more.

Ames & Associates Inc.8100 Penn Ave. S., Suite 100Bloomington, MN 55431Ph. 612-884-6566 Fax 612-884-6595A&A provides customized and off-the-shelf workshops/products in TQM, SPC,process improvement and reengineering.

Anderson-Roman Technologies4732 Olde Village LaneDunwoody, GA 30338Ph. 770-512-0888 Fax 770-522-0051www.anderson-roman.com

Antioch Consulting Group4948 Green Hills CircleAntioch, CA 94509Ph. 925-706-1970 Fax 925-779-9230www.expert-market.com/acgWe specialize in assessment, team and staffgroup development, conflict managementand mediation, and organizationdevelopment. In addition, we offer trainingin root cause analysis and decision making.

Applied Quality Systems Inc.2585 Hamline Ave. N., Suite ASt. Paul, MN 55113Ph. 800-633-2588 Fax 651-633-7903www.aqsperformance.com

Applied Technology1237 Clark WaySan Jose, CA 95125Ph. 408-266-5174 Fax 408-266-5174

AQA Co.155 S. El Molino Ave.Pasadena, CA 91101Ph. 626-796-9000 Fax 626-796-9070

Arch Associates LLC41620 Six Mile Road, Suite 102Northville, MI 48167Ph. 248-449-5433 Fax 248-449-5434www.archassociates.comServices: audits/assessments; process,product, ISO 9000, QS-9000, TE Supple-ment, MS-9000, A2LA Guide 25, AS9000.Training: Guide 25, QS-9000, TE Supple-ment, SPC, reliability and maintainability.

Argyle Associates Inc.49 Locust Ave.New Canaan, CT 06840Ph. 203-966-7015 Fax 914-533-2804

Aspect International Management Ltd.Denbigh House, Denbigh RoadMilton Keynes MK1 1YP, UKPh. 44-1908-368071 Fax 44-1908-648828

Associated Consultants Inc.33 Baxter CrescentThorold, ON L2V 4S1, CanadaPh. 905-680-1142 Fax 905-680-2871www.isoaci.com

Atek340 Cooley St., Suite 287Springfield, MA 01128Ph. 413-525-0149 Fax 413-525-0395

Auditor Training Institute Inc.4803 N. Milwaukee Ave.Chicago, IL 60630Ph. 773-685-8004 Fax 773-685-0451www.quikpage.com/A/auditor

August B. Mundel34 Sammis LaneWhite Plains, NY 10605Ph. 914-949-5978 Fax 914-949-0350

The Baldwin Group Inc.611 Pennsylvania Ave., PMB 352Washington, DC 20003-4303Ph. 877-812-9100 Fax 202-544-1763www.inc.com/users/baldwingroup.htmlISO 9000, QS-9000, Baldrige and U.S.Senate Quality Award support, plusmanagement skills training. Strategicthinking to anticipate the future.

Ron Bane Consulting1506 Bittern DriveSunnyvale, CA 94087Ph. 408-245-3258 Fax 408-245-3955We use the Malcolm Baldrige-typeapproach to facilitate improvements inorganizational assessments, strategicplanning, customer satisfaction analyses,process improvement techniques and team/problem-solving tasks.

Baxter Associates850 N. Adams Road #7Birmingham, MI 48009Ph. 248-645-1724 Fax 248-647-3904www.bax1.comServices include supplier qualityassurance, full support for ISO 9000, QS-9000, TE Supplement, statistical methods,process control and SPC software. On-siteimplementation services for manufacturingdocumentation, SPC software, and defect-and cost-reduction projects.

Benchmark Technologies Corp.3161 N. Republic Blvd.Toledo, OH 43615Ph. 800-637-9536 Fax 419-843-7218www.benchmark-usa.comComplete design and implementation ofquality systems to achieve compliance andforward your business objectives.

Best Practice Institute625 Panorama Trail, Suite 1-200Rochester, NY 14625Ph. 716-248-5712 Fax 716-248-2940Research, education and consultation in thecapture, exchange and adoption of bestpractices worldwide throughbenchmarking.

Best Practices LLC6320 Quadrangle Drive, Suite 200Chapel Hill, NC 27514Ph. 919-403-0251 Fax 919-403-0144www.best-in-class.comBest Practices’ expertise in the bestpractice benchmarking field is enhanced byour own ongoing research, our bestmanagement practices databases, and ouractive work and affiliations with subject-area experts in industry and academia.

Besterfield & AssociatesTwo Clark DriveFairview Heights, IL 62208Ph. 618-394-1794 Fax 618-394-1794This full-service company provides in-house training; problem solving; andprogram implementation on DOE, Taguchi,SPC, TPM, TQM, ISO 9000 and ISO14000.

Thomas A. Bishop & Associates Inc.7760 Olentangy River Road, Suite 208Worthington, OH 43235Ph. 614-885-5255 Fax 614-885-9814A management and statistical consultingfirm specializing in the development of


2000 Quality Sourcebook/Consultant Directory

statistical process control and performancemanagement systems for business andindustry.

BJ Chakiris Corp.1 E. Wacker Drive, Suite 2204Chicago, IL 60601Ph. 800-537-6256 Fax 312-527-2258www.simulationsforbusiness.comBJ Chakiris Corp. specializes in businessand organization development simulationswith more than 50 worldwide simulationsdesigns of board games, behavioral,computer-assisted and custom simulations.

Blue Fire Partners150 S. Fifth St., Suite 1300Minneapolis, MN 55402Ph. 612-338-0313 Fax 612-338-4222www.bluefirepartners.comWe provide coaching and training in threeareas: leadership development, or coachingexisting leaders and training new leaders;strategic planning and implementation,including a balanced measurement system;and process improvement and innovationwith key process identification andcharting, including six sigma training.

Brewer and Associates Inc.2505 Locksley DriveGrand Prairie, TX 75050Ph. 972-641-8020 Fax 972-641-1327www.bai-bk.comSince 1983 we have provided a full line ofconsulting and training services. We areISO 9001-certified and provide auditor,ISO 9000 and QS-9000 training. We havetrained more than 15,000 people in 10countries. Consulting services include allphases from gap analysis to auditmaintenance and improvements such as theBaldrige Award Criteria.

Brian P. Little Associates7515 Wayzada Blvd., Suite 110St. Louis Park, MN 55426Ph. 612-543-8269 Fax 612-543-8271

BTI Services Inc.375 Finley Ave., Suite 203Ajax, ON L1S 2E2, CanadaPh. 905-686-0101 Fax 905-686-8101www.pergroup.com/bti

Burnett Associates35 Chablis DriveFairport, NY 14450Ph. 716-223-0724 Fax 716-223-9057

Business Analysts LLC2298 W. Gail DriveChandler, AZ 85224Ph. 480-899-9603 Fax 480-899-9037

Business Performance Associates10658 La Roda DriveCupertino, CA 95014Ph. 408-366-0848 Fax 408-366-0838www.bpaconsultants.com

Business Process Improvement20314 Lakeland Falls DriveCypress, TX 77429Ph. 281-304-9504 Fax 281-304-9505BPI is a consulting firm dedicated tohelping organizations create world-classprocesses. Our services include consulting,training and SPC software.

Business & Quality ManagementSystems Inc.

39510 Paseo Padre Parkway, Suite 370Fremont, CA 94538Ph. 800-934-9001 Fax 510-739-1071www.bqms.com

BQMS is committed to providing a level ofservice that contributes to the success ofour customers by helping them helpthemselves in achieving the qualityimprovement and cost-reduction goals oftheir businesses.

Bywater Inc.2 Stamford LandingStamford, CT 06902Ph. 203-973-0344 Fax 203-973-0345www.bywater-consulting.comBywater is totally dedicated to helpingorganizations manage change and bringabout sustainable business improvement.We provide consulting and trainingservices to all industry sectors.

C.G. Wright & Associates5375 Avenida Encinas, Suite FCarlsbad, CA 92008Ph. 1-800-713-1246 Fax 760-929-1791www.cgwa.comC.G. Wright & Associates is a training andconsulting firm specializing in five areas:performance-development programs,instructional design, consulting services,public programs, and international trainingand consulting.

C.L. Carter Jr. & Associates Inc.1211 Glen Cove DriveRichardson, TX 75080Ph. 972-234-3296 Fax 972-234-3296

Cadence Management Corp.9020 S.W. Washington Square Road, Suite 460Portland, OR 97223Ph. 800-448-0173 Fax 503-641-4345www.cadence-mgmt.comCadence provides results-oriented,pragmatic approaches and tools for theprofessional by teaching core fundamentalsand advanced elements of projectmanagement.

Canatech Consultant Group Inc.2434 Bolen BayRegina, SK S4V 0V6, CanadaPh. 306-789-5091 Fax 306-789-5091www.cableregina.com/business/canatechWe specialize in ISO 9000 and SPC.Training is custom-designed usingexamples and data from the clientorganization.

Castle Engineering Services Inc.38 Halson St.Ancaster, ON L9G 2S3, CanadaPh. 905-648-2569 Fax 905-648-2569CES provides a down-to-earth, customizedservice integrating workplace activitieswith ISO requirements resulting in useful,relevant and effective documentation thatsupports real activities and provides value.

CCS Business Improvement Services Inc.1182 Old Post DriveOakville, ON L6M 1A6, CanadaPh. 905-847-7811 Fax 905-847-7845www.globalserve.net/~ccsSince 1977, CCS professionals haveprovided expert guidance to hundreds ofcompanies in implementing ISO 9000, ISO14000, QS-9000, TE management systems;on-site training; and obtaining productcertification to CSA, UL and CE markingusing proven methodologies.

CEBOS Ltd.24567 Northwestern Highway, Suite 500Southfield, MI 48075Ph. 248-357-1844 Fax 248-357-1846www.cebos.com

Circle No. 19 or visit www.qualitydigest.com



CEEM Inc.12110 Sunset Hills Road, Suite 140Reston, VA 20190Ph. 800-745-5565 Fax 703-250-5313www.ceem.comCEEM Inc.offers seminars, workshops,consulting and publications on a widerange of specialty management topics,including quality, environmental, healthand safety, medical devices, andinformation security.

The Center for Corporate Learning Inc.762 San Miguel Ave.Sunnyvale, CA 94086Ph. 408-733-5778 Fax 408-773-0442www.corporate-learning.comThe Center for Corporate Learning trainingand consulting improves organizationsthrough people and processes.

Center for Quality Excellence atSouthern Polytech

1100 S. Marietta ParkwayMarietta, GA 30060Ph. 770-528-7407 Fax 770-528-7454www2.spsu.edu/cqeThe Center for Quality Excellence atSouthern Polytechnic State University’spublic seminars cover a wide array ofprograms, and on-site training is provided.

Change Management Consulting Inc.82 Benson DriveWayne, NJ 07470Ph. 973-696-7878 Fax 973-696-5858www.cmc-global.comOur time-proven PerformanceImprovement Breakthrough methodologyaccelerates ROI and net incomeimprovement, builds customer loyalty andcreates a focused world-class organization.

Charles Fisher Associates Ltd.6791 N. River RoadByron, IL 61010Ph. 815-234-3198 Fax 815-234-3286

Chartier, Larose et associes Inc.1371 Notre-Dame St. W., Suite 2Montreal, PQ H3C 4J6, CanadaPh. 514-933-0483 Fax 514-933-9733www.chartier-larose.comThe firm offers quality managementservices and human resources training inorder to improve the performance ofbusinesses. Its consultants will guidecompanies through the process of obtainingtheir ISO 9000 and 14000 registration.

Clark Quality Advantage Inc.14801 County Road 40Goshen, IN 46528Ph. 888-234-6737 Fax 219-642-5004www.clarkqa.comProfessionally trained analysts fluent insystem implementation for ISO 14001, ISO9000, QS-9000, TE 9000, and much more.Training in many quality related disciplineson site or off site.

Clive Shearer P.E.10655 N.E. Fourth Ave. #400Bellevue, WA 98004Ph. 425-643-1233 Fax 425-746-5912Specializes in professional services,architects, engineers and designers.Facilitation, planning, training and projectmanagement. West coast region.

Clydesdale International311 First Ave. N., Suite 301Seattle, WA 98104Ph. 800-360-4476 Fax 206-624-0786www.clydesdale.com

COAST Quality Metrology Systems Inc.35 Vista del PontoSan Clemente, CA 92672Ph. 949-492-6321 Fax 949-492-6321www.home.earthlink.net/~cqms

Competitive Edge17542 Briarwood St.Fountain Valley, CA 92708Ph. 714-962-9921 Fax 714-962-9921www.competitiveedge.comCompetitive Edge helps companies orteams enhance financial results throughscientific measurement of customer needs,internal and customer satisfaction surveys,benchmarking, strategic quality planning,executive coaching, team selling,integrated marketing, and service orproduct improvement.

Competitive Edge Resources25 Hedgerow LanePhoenixville, PA 19460Ph. 800-897-3857 Fax 610-917-1185www.competitiveedge.netCER products include The Blast Game,The Efficiency Game and The ProcessBlast Toolkit.

Competitive Solutions Inc.1100 Alpha CourtAlpharetta, GA 30004Ph. 770-667-9071 Fax 770-667-9020www.competitive-solutions.net

Consultants in Quality Inc.319 Friendship St.Iowa City, IA 52245Ph. 888-330-8283 Fax 319-339-9488Consultants in Quality Inc. providesexperienced consulting on ISO 9000, QS-9000, start-up of total quality management,quality support of lean manufacturing,elimination of product rejection usingstatistical engineering methodology(Shainin Techniques), and A2LA andNVLAP testing laboratory audits.

Continuous Improvement Technology113 McHenry Road #211Buffalo Grove, IL 60089Ph. 847-459-3880 Fax 847-394-9587Complete turnaround quality systemsdevelopment and deployment based on ISO9000, QS-9000, AS9000, TE Supplementand other related standards and customerrequirements. Consulting and guidance inTQM, MBNQA, team building, problemsolving, SPC and other such areas. Allindustries and product lines covered. Successassured.

Corporate Dynamics Inc.200 E. Fifth Ave.Naperville, IL 60563Ph. 630-778-9991 Fax 630-778-9915www.corpdyn.comCDI specializes in customer service, salesand the management of those functions.CDI helps you to improve your processes,procedures and employee performance.

Council for Continuous Improvement1777 Barcelona StreetLivermore, CA 94550Ph. 925-960-8740 Fax 925-960-8745www.cci.org

CCI is a nonprofit consortium dedicated toimproving member business results.Benefits include full-site license to 60+training products, attendance atconferences, unlimited networking andbenchmarking opportunities. Trainingservices and consulting also available.

CSG Inc.3031 Javier RoadFairfax, VA 22031Ph. 800-222-9001 Fax 703-205-0684www.thenationalregistry.com

D’Ardenne Associates Ltd.707 E. Broad St.Dublin, VA 24084Ph. 540-674-2350 Fax 540-674-2535www.nrv-village.net/iso9000Our sole focus is on ISO 9000, QS-9000and 14000 EMS. Visit our full-service Website featuring online newsletters, modeldocumentation for purchase, FAQs, ISO9000 and 14000 updates, and more.

Datachem Software Inc.222 Turnpike Road, Suite 2Westborough, MA 01581Ph. 800-377-9717 Fax 508-366-5278www.certistep.comDatachem produces computer and Web-based training to help professionalsprepare for their CQE, CQM, CQA, CQTand CMI exams. The software provides theuser with exam-level questions, answersand full explanations covering all modulesof the exams.

David Mahlke Associates5791 Michael DriveCedar Rapids, IA 52411Ph. 319-393-7754 Fax on requestDavid Mahlke Associates providesconsulting to companies planning to beISO-9000 certified and/or companiesdesiring to improve their qualitymanagement system. Training is alsoprovided for employees and internalauditors.

The Decision Group2007 Fromby CourtCharlotte, NC 28211Ph. 704-364-4619 Fax 704-367-0797www.decisiongroup.comQuality and productivity improvement,performance measurement, operationsmanagement, Baldrige assessment andinterim management.

DOES Institute519 Deacon Blvd.Winston-Salem, NC 27105Ph. 800-236-3637 Fax 336-723-5109www.does.orgDOES Institute is a nonprofit organizationthat distributes educational and trainingmaterials for DOE, TQM, SPC, QFD, ISO9000, SQC, statistical training and qualitymanagement. Media include CD-ROMs,videotapes, books and multimedia disks.We also conduct in-house seminars onstatistical methods, SPC and DOE.

E. Burns Consulting295 Water St., Unit 97Guelph, ON N1G 2X5, CanadaPh. 519-836-0363 Fax 519-767-6727Through the implementation and auditingof quality management systems, E. BurnsConsulting is committed to enhancing theperformance of manufacturing, servicingand educational organizations.

Eagle Group USA Inc.100 W. Big Beaver Road, Suite 200Troy, MI 48084Ph. 800-508-9044 Fax 248-355-4623www.eaglegroupusa.comEagle Group is a full-spectrum training andconsulting organization that’s registered toISO 9001. We specialize in designing andproviding solutions to implement ISO9000/QS-9000, TE Supplement, ISO14000, TL 9000 and TQM initiatives.Training includes: RAB-accredited QMSand EMS lead auditor, advanced auditor,IQA, APQP, PPAP, FMEA, MSA, SPC, 8-D, R & M Tools, QOS and AQP-TE.

EAQA Ltd.30 MillbankLondon SW1P 4RD, UKPh. 44-171-344-5947 Fax 44-171-828-9237

Eastern Michigan UniversityCenter for Quality

2000 Huron River Drive, Suite 101Ypsilanti, MI 48197Ph. 734-487-2259 Fax 734-481-0509www.centerforquality.org

Edu-Tech Industries LLC151 Kalmus Drive, Suite K-2Costa Mesa, CA 92626Ph. 714-540-7660 Fax 714-540-6113

Educational Data Systems Inc.Three Parklane Blvd., Suite 701 W.Dearborn, MI 48126Ph. 313-271-2660 Fax 313-271-2698www.educational-data-sys.comThis ISO 9001-registered consulting firmspecializes in providing customizedservices, which include training (includingSPC and internal auditing), policy andprocedure manual documentation,preassessments and consulting for ISO9000, QS-9000 and the TE supplement.

EduVision Inc.2006 Waters Edge DriveOakville, ON L6L 1A4, CanadaPh. 905-825-2769 Fax 905-825-5513www.eduvision.on.caEduVision provides consulting and trainingservices for quality management, includingISO 9000 and TQM, focusing on publicand private sector service organizations.Services include assessments and gapanalysis, implementation training, andsupport and audit services. Specialists incost of quality, process mapping andservice performance measurement.

Escoe/Bliss Communication17880 Skypark Circle, Suite 101Irvine, CA 92614Ph. 888-814-3633 Fax 949-263-9249www.escoebliss.com

ETC Group Inc.1300 Avenida AlvaradoRoseville, CA 95747Ph. 800-987-0020 Fax 916-772-0544www.etcgroup.com



EtQ Inc.399 Conklin St., Suite 208Farmingdale, NY 11735Ph. 800-354-4476 Fax 516-293-0784www.etq.comEtQ Solutions is a proven solution for automating ISO9000, QS-9000 and ISO 14000. It is customizable withoutprogramming, links to other databases, offers dataconsolidation from multiple databases and can perform datacharting.

EuroQuest8351 Roswell Road, Suite 171Atlanta, GA 30350Ph. 800-355-3876 Fax 770-395-0737www.euroquest.netEuroQuest specializes in training and consulting for qualitymanagement. Our areas of expertise include ISO 9000, QS-9000, ISO 14000 and ISO 17025.

EW Management Systems Inc.854 Birney LaneCincinnati, OH 45230Ph. 513-232-9895 Fax 513-232-9894EW Management Systems Inc. is a consulting and trainingcompany that assists companies in implementing the ISO-based series of standards, including ISO 9000, QS-9000,the TE Supplement, AS9000, ISO 14001 and TL 9000.

Excel Partnership Inc.75 Glen RoadSandy Hook, CT 06482Ph. 800-374-3818 Fax 203-426-7811www.excelpartnership.com

EXPERTech Associates Inc.100 Main St., Suite 120Concord, MA 01742Ph. 978-371-0066 Fax 978-371-1676www.fdahelp.com

The F.P. Horak Co.401 Saginaw St.Bay City, MI 48708Ph. 800-735-6505 Fax 517-892-1991www.fphorak.com

H.W. Fahrlander & Associates640 Downing DriveRichardson, TX 75080Ph. 972-783-1216 Fax 972-783-6043Provides hands-on consulting and training in qualitymanagement; six sigma; statistical process control; supplierquality management; and ISO 9000, QS-9000 and AS9000quality systems. We also provide baseline and complianceauditing and source inspection services.

Falconi & Associates Inc.5110 Pleasant Ave.Fairfield, OH 45014Ph. 513-874-5415 Fax 513-868-0041home.switchboard.com/FalconiAndAssociatesIncWe specialize in process improvement and QA consulting/contracting using SEI SW-CMM, ISO 9000–ISO 9003 andother PI/QA models. We also offer requirements analysis,system/quality/internal auditing, in-house seminars, metricsdesign and implementation, system life-cycle modeling,and software process engineering.

Farallon Consultants Ltd.2856 Shakespeare St.Victoria, BC V8R 4H3, CanadaPh. 250-370-9664 Fax 250-370-9420

FED-PRO Inc.2811 19th Ave.Rockford, IL 61108Ph. 800-833-3776 Fax 815-227-1984

FQS Inc.P.O. Box 15606Loves Park, IL 61132Ph. 815-961-9972 Fax 815-961-9956iso9000y2000.com

G.R. Technologies3800 Steeles Ave. W., Suite 103WWoodbridge, ON L4L 4G9, CanadaPh. 905-856-1320 Fax 905-856-1369www.grtechnologies.com

G.R. Technologies provides training and consultingservices to ISO 9000, ISO 14000, QS-9000, TE 9000 andbusiness process improvement. Services: gap analysis, pre-assessment, system facilitation and documentation review.

General Physics Corp.800 Stephenson HighwayTroy, MI 48083Ph. 800-843-4784 Fax 248-588-2986www.genphysics.com

George S. May International Co.303 S. Northwest HighwayPark Ridge, IL 60068Ph. 800-999-3020 Fax 847-825-7937www.georgesmay.com




Georgia Tech Center forInternational Standards & Quality

151 Sixth St., Room 143Atlanta, GA 30332Ph. 800-859-0968 Fax 404-894-1192www.CISQ.gatech.eduWe serve U.S. industry through amultifaceted program in internationalstandards, ISO 9000, ISO 14000, CEmarking, QS-9000, and quality andenvironmental management systems.

GHR Associates103 Kakeout RoadButler, NJ 07405Ph. 973-838-8915 Fax 973-838-8915users.nac.net/ghrassoc/GHR Associates provides a completepackage of ISO 9000/QS-9000 and21CFRx820 consulting services includinginternal auditing, registration plan andguidance, management and auditortraining, quality manual and documentpreparation and/or review, preassessmentaudits, and corrective action guidance.

Gilmore and Associates130 Bloor St. W., Suite 700Toronto, ON M5S 1N5, CanadaPh. 800-371-8767 Fax [email protected] have an impressive track record incustomizing our resources to client-specificneeds: vision/strategic direction, leadershipskills coaching, continuous improvementprocess, ISO 9000 supplements, teamdevelopment, bottom-line innovation,advanced selling skills, customer service/satisfaction, presentation skills/report andproposal writing, training design/consulting, surveys.

Global Quality Services Inc.599 Lexington Ave., Suite 2300New York, NY 10022Ph. 212-355-5596 Fax 212-421-1940Provides quality management andinspection services to create practicalsolutions for clients that promote long-termimprovements in quality and delivery.These services include audits, certification,source inspection, testing, troubleshootingand expediting.

GOAL/QPC2 Manor ParkwaySalem, NH 03079Ph. 603-890-8800 Fax 603-870-9122www.goalqpc.comGOAL/QPC offers a number of productsand services providing people with thetools and skills needed to achieveorganizational excellence.

The Greenwich Consulting Group100 Rumstick RoadBarrington, RI 02806Ph. 401-245-5254 Fax 401-245-5149The Greenwich Consulting Groupspecializes in creating customized qualitysystems to meet a variety of requirementsincluding ISO 9000, QS-9000, Guide 25,AS9000. The Greenwich Consulting Groupalso offers assistance in internal audittraining, cost of quality analysis, meetingfacilitation and continuous improvementtechniques.

M.E. Williams Ltd. Group 9000136 Boston RoadChelmsford, MA 01824Ph. 978-256-9141 Fax 978-256-3489

Gunneson Group International Inc.500 International DriveMt. Olive, NJ 07828Ph. 973-347-1313 Fax 973-347-5959www.gunnesongroup.comWe serve hundreds of organizationsworldwide, and most federal agencies, foradvanced leadership processes, formingteam-based organizations, breakthroughreengineering and the powerful newpractices of the 21st century Agile VirtualEnterprise. Other core competenciesinclude: training outsourcing, customerservice systems and surveys, teambuilding, strategic planning, Baldrige, ISO,and culture assessments.

Harrison M. Wadsworth & Associates660 Valley Green Drive N.E.Atlanta, GA 30342Ph. 404-255-8662 Fax 404-250-1493

Hartley Group-Performance Paradigms7006 N.W. 63rd St., Suite 205Bethany, OK 73008Ph. 800-391-7308 Fax [email protected]

Health Care Engineering3114 Emendorf DriveOakton, VA 22124Ph. 703-938-8555 Fax 703-938-5227www.pegasus-hc.com

Hellier Technical Trainingand Consulting

277 W. Main St.Niantic, CT 06357Ph. 860-749-8950 Fax 860-739-6732www.hellierndt.comHellier is a leading provider of NDTtraining and level III consulting andexamination services in penetrant,magnetic particle, ultrasonic, radiography,eddy current and visual testing. API andNational Board Examination preparationcourses are also conducted.

Hertzler Systems Inc.17482 Eisenhower Drive N.Goshen, IN 46526Ph. 219-533-0571 Fax 219-533-3885www.hertzler.com

HESTER Associates Inc.71 Stage Island RoadChatham, MA 02633Ph. 508-945-4860 Fax 508-945-4862We are an international managementconsulting firm specializing in businessprocess improvement and Web site designs.Our Web site designs provide our clientswith the complete electroniccommunication and documentationpackages that meet the requirements ofinternational quality management systemsand supply chain quality management onintranet and Internet Web sites.

Hogan Center for PerformanceExcellence

2915 LBJ Freeway, Suite 152Dallas, TX 75234Ph. 972-406-1976 Fax 972-406-2922www.hogancenter.comThe Hogan Center provides training andconsulting that helps our clients achievehigher levels of operational and financialperformance. Our clients include twoBaldrige winners and six of the 11 TexasAward for Performance Excellence winnersin the last four years.

The Hong Kong Standards& Testing Centre

488 Madison Ave., 17th FloorNew York, NY 10022Ph. 212-355-5596 Fax 212-421-1940Fast, reliable, cost-effective services areprovided by the first independent not-for-profit testing laboratory and inspectionorganization in Hong Kong and China.

Human Quality Educational ProductsP.O. Box 457Lancaster, ON K0C 1N0, CanadaPh. 613-347-1858 Fax 613-347-7630www.human.caHuman QEP provides quality assuranceconsulting, great seminars and inter-nationally acclaimed training productssuch as the ISO 9000 orientation videotapeand gap analysis toolkit. Human originatedthe “objective oriented” workshop whereorganizations can have programsdeveloped on site, the best way to ensuretraining dollar effectiveness.

Huntington Quality Associates533 Henry St.Huntington, IN 46750Ph. 800-496-8476 Fax 219-356-6006www.hqa.com

Independent Quality Assurance &Management Services

5110 Wallace Ave.Delta, BC V4M 1A1, CanadaPh. 604-943-7459 Fax 604-943-7459We have CGSB- and NQI-certifiedauditors to provide services to theindustries. In addition, we provideequipment inspection and fault-investigation services for major electricalequipment.

Independent Quality Consultants Inc.19099 Kennedy St. N.W.Elk River, MN 55330Ph. 612-441-7912 Fax 612-441-6977Independent Quality Consultants Inc.provides training, consulting and qualitysystems development for ISO 9000, QS-9000, internal auditing and medical deviceregulation (GMP).

Indiana University at South BendP.O. Box 7111South Bend, IN 46634Ph. 219-237-4191 Fax 219-237-4428www.iusb.edu/~cted

Industrial Educational Services6805 Alto Vista DriveNashville, TN 37205Ph. 615-352-8194 Fax 615-352-8194

INFORM15913 Edgewood DriveMontclair, VA 22026Ph. 703-680-1436 Fax 703-680-1356www.INFORMintl.comThe International Forum for ManagementSystems Inc. (INFORM) is a resource forinformation on management systems basedon ISO 9000 and ISO 14000. Available arebasic video training programs on ISO9000, ISO 14000 and QS-9000, and otherpublications.

Innovative Quality Services5703 Willow Elm DriveArlington , TX 76017Ph. 800-431-1951 Fax 817-561-1642www.iqserv.comInnovative Quality Services providesquality system consulting and auditingservices, specializing in the ISO 9000

quality systems. Products include custom-ized quality system documentation, gagecalibration recording and recall software.

The Institute of CertifiedQuality Consultants

P.O. Box 5477Plymouth, MI 48170Ph. 734-454-4840 Fax 734-454-4860www.instcert.com

InTechnology Corp.4575 Hilton Parkway, Suite 100Colorado Springs, CO 80907Ph. 719-531-9680 Fax 719-531-5702www.intechnology.com

Interax Corp.4524 S. MichiganSouth Bend, IN 46680Ph. 219-299-0660 Fax 219-299-0683www.interaxcorp.comInterax provides consulting, facilitating,training, coaching and speaking services.Our projects include strategic planning,mediation, participative management,mergers and acquisitions, teamdevelopment, information technologyapplication, custom program design andimplementation, training programs, crisisintervention, knowledge management, andindividual coaching.

Interax Group75 Lavinia Ave., Suite 128New Glasgow, NS B2H 1N5, CanadaPh. 902-485-1770 Fax 902-485-6058www.interaxgroup.ns.ca

International ISO Group Inc.11405 Sebring DriveCincinnati, OH 45240Ph. 800-476-3066 Fax 513-851-5881www.qs-iso9000.comProviders of ISO 9000, QS-9000, TESupplement and ISO 14001 training andconsulting services and software solutions.

International Quality Associates Inc.15455 N.W. Greenbrier Parkway, Suite 210Beaverton, OR 97006Ph. 503-531-0302 Fax 503-531-7259www.iqa.com

International Quality Consultants428 Kyle DriveCoppell, TX 75019Ph. 972-393-1444 Fax 972-745-0144We provide quality consulting services,including quality manual/proceduresdevelopment, quality systemimplementation assistance, baseline/preassessment surveys, internal qualityaudits and training, supplier quality audits,and management review assistance.

International Quality Consultants Inc.201 S. Duffy RoadButler, PA 16001Ph. 724-284-3738 Fax 724-284-1310www.iqcconsulting.com“Excellence Through Service” is theguiding principle of International QualityConsultants Inc., a customer-orientedcompany offering support through itsdiverse professionals in the fields ofinspection, NDE, ISO consulting, training,expediting, surveillance and QA/QCprogram development.

International Quality &Productivity Center

208 S. La SalleChicago, IL 60604Ph. 312-977-0180 Fax 312-977-0194www.iqpc.com



Intertek Testing Services—TSD5900 Centerville Road, Suite 100Centreville, VA 20121Ph. 800-998-9395 Fax 703-631-2511www.its-quality.com

IQC Inc.65-D N. Dixie DriveVandalia, OH 45377Ph. 800-450-1387 Fax 937-264-1370www.iqcinc.comIQC Inc. is a training and consultingcompany in the areas of ISO 9000, ISO14000, ISO Guide 25, QS-9000, TESupplement, AS9000, continuousimprovement, Baldrige, TQM, problemsolving and team training. We also providetraining development, train the trainer, on-site implementation training/consulting andregular public training courses.

IQS Inc.19706 Center Ridge RoadCleveland, OH 44116Ph. 800-635-5901 Fax 440-333-3752www.iqs.comIQS assists in ISO 9000, QS-9000 and ISO14001 compliance. Integrated with ERPsystems to provide a world-class solution.

IQuES41820 W. Six Mile Road, Suite 100Northville, MI 48167Ph. 800-793-2691 Fax 248-344-9451www.iques.com

ISO 9000 Quality Systems Management3189 Lansdown DriveBurlington, ON L7M 1K1, CanadaPh. 905-336-5002 Fax 905-336-0288ISO 9000 Quality Systems Managementprovides RAB-certified internationalquality and/or environmental system leadauditors to facilitate and train results-basedteams to become your quality andenvironmental quality system managementexperts.

ISO America Inc.P.O. Box 1098Frisco, TX 75035Ph. 972-529-1253 Fax 972-529-1341www.isoamerica.comISO America Inc. is one of the mostexperienced ISO 9000 consulting firms inthe United States. Focusing on efficientinstallation of the components of ISO9000, ensuring its continued use andproviding custom self-monitoring aftercertification. ISO America Inc. continuesto demonstrate substantial improvement ina client’s performance and profit.

ISO Auditing Network1783 E. Midwick DriveAltadena, CA 91001Ph. 800-476-9006 Fax 626-791-7145www.qualitypartners.net

ISO/QS 9000 Quality Consultingand Training

P.O. Box 514Travelers Rest, SC 29690Ph. 864-410-5744 Fax 864-246-2016www.iso-qs9000.net

ISOQual International24 Mayfair St.Norwood, MA 02062Ph. 781-762-6664 Fax 781-762-4465www.isoqual.comISOQual International provides consultingand training services to help companiesdevelop, implement and maintain qualitysystems that will enhance quality, increaseproductivity and reduce operating costs.

ITTI LLC875 Old Roswell Road, Suite C-500Roswell, GA 30077Ph. 770-998-6379 Fax 770-998-6316www.ittillc.comITTI LLC is a leading consulting companyspecializing in ISO 9000, QS-9000, ISO-14000 and TQM. ITTI also offers in-housetraining programs and manages clients’internal audit programs.

J.F. Young International Inc.P.O. Box 59Fonthill, ON L0S 1E0, CanadaPh. 888-854-8200 Fax 905-892-3151www.jfyi.comJFYI offers a complete package ofconsulting and training in qualitymanagement. Our QS client list includesthe Big Three and their suppliers. We alsoprovide ISO 9000 training for serviceproviders and government. Our staff isready to meet your specific requirements.

JCM-Tech Inc.9124 Leith DriveDublin, OH 43017Ph. 614-766-3670 Fax 614-792-1607www.jcmtech.com

JCM-Tech Inc. provides documentationand training services. Documentationservices include technical writing/editing,user manuals, online help, usability studiesand training development. Training topicsinclude effective writing at work, teambuilding, problem solving, train the trainerand process improvement.

John P. Leslie Associates606 Pamlico River DriveWashington, NC 27889Ph. 252-975-6567 Fax 252-975-6567We’ll assess your management processesand report strengths and improvementopportunities, or train you to do it. We’lldevelop strategic plans, based on sevenyears’ consulting work plus experience asquality managers, award examiners andjudges in the public, private andgovernment sectors.

L. Marvin Johnson and Associates Inc.822 Montezuma WayWest Covina, CA 91791Ph. 626-919-1728 Fax 626-919-7128www.lmarvinjohnson.comWe offer a course that gives an auditortraining to meet the requirements of ISO9000, nuclear and DOE. ISO 9000 leadauditor certification is not necessary forabout 98 percent of auditors, because theywill never work as third-party auditors.

Johnson & Johnson Associates Inc.3970 Chain Bridge RoadFairfax, VA 22030Ph. 703-359-5969 Fax 703-359-5971www.jjaconsultants.com




Jonathon Cope Associates Inc.340 Oswego Pointe Drive, Suite 204Lake Oswego, OR 97034Ph. 503-699-6663 Fax 503-699-7337www.jcope.comProcess-focused tools include ESA, aunique data interrogation software foranalyzing cost savings and root-causes ofall waste.

Juran Institute Inc.11 River RoadWilton, CT 06897Ph. 800-338-7726 Fax 203-834-9891www.juran.com

Kantola Productions/Advantage Media55 Sunnyside Ave.Mill Valley, CA 94941Ph. 800-989-8273 Fax 415-381-9801www.kantola.com

Kavon International Inc.12275 Bean RoadChardon, OH 44024Ph. 888-637-9598 Fax 440-286-9510www.kavon.comKavon International provides turnkeyservice to its clients seeking certification toquality system requirements. We preparethe required documentation for clients’approval and guarantee certification withthe registrar’s first visit. We offer extensivetraining courses in internal auditing,calibration and QS-9000 requirements.

Ken Jackman & Associates1946 N. Huntington Blvd.Hoffman Estates, IL 60195Ph. 847-843-3789 Fax 847-843-3789www.aztec.com/iso9000ISO 9000, QS-9000 and TE Supplementconsulting, training and auditing. IATCAcertified lead auditor course for ISO 9000with a 95-percent examination pass rate.Public and on-site training available forinternal and lead auditor.

Keystone Technical Associates Inc.529 Reading Ave., Suite WWest Reading, PA 19611Ph. 610-208-0710 Fax 610-372-2099www.ktai.com

Kolimat Inc.374 N. FioreVernon Hills, IL 60061Ph. 847-816-1638 Fax 847-816-1668

Kossoff Management Consulting1340 Gateway Drive, Second FloorSan Mateo, CA 94404Ph. 650-697-8440 Fax 650-697-8990www.kossoff.comKossoff Management designs andimplements customized executivedevelopment and organizational excellencesystems for manufacturing and serviceorganizations of all sizes in the UnitedStates and Europe.

Krull & Associates Inc.P.O. Box 377Cleveland, OH 44092Ph. 440-944-2545 Fax 440-944-2545

KTL Dallas Inc.802 N. KealyLewisville, TX 75057Ph. 972-436-9600 Fax 972-436-2667www.ktl.comKTL provides a wide array of telecom,EMC, safety, RF and environmentaltesting/approval services. KTL offersquality certification for ISO 9001 and ISO9002, and certification of technical

construction files (TCFs) under the EMCDirective.

Lanier Consulting1526 W. Lakeshore DriveLandrum, SC 29356Ph. 864-457-5651 Fax 801-912-5577Lanier Consulting offers a wide variety ofservices pertaining to the documentation,implementation and certification of ISO9000 quality systems.

Latzko Associates215 79th St.North Bergen, NJ 07047Ph. 201-868-5338 Fax 201-868-5338We help companies apply Deming’sstrategic management principles to achievequality and improve their effectiveness.Building on customer’s needs andorganizational strengths, we enable clientsto become more competitive. We trainclients in the tools and concepts needed forquality and help the client apply thesemethods.

Launsby Consulting2830 Bethune CourtColorado Springs, CO 80920Ph. 800-788-4363 Fax 719-282-3099www.weblicity.com/launsbyLaunsby Consulting offers public seminarsand on-site consulting in design ofexperiments, process validation, statisticalprocess control, multivariate SPC, sixsigma and QFD concurrent engineering.On-site courses are custom-tailored to fityour specific needs.

Litvan EnterprisesRt. 4, Box 62-AWinona, MN 55987Ph. 507-643-6057 Fax 507-643-6057www.nb-chamber.org/litvan.htmWe specialize in training and consulting onISO 9000, QS-9000, ISO 14000 and CEmarking. We help companies understandstreamlined methods of installing thesesystems, which will definitely meet theneeds of the company.

LumenSoft Corp.2780 Snelling Ave. N., Suite 330St. Paul, MN 55113Ph. 877-351-8985 Fax 651-697-1205www.lumensoftusa.com

M. Brendan DuffyP.O. Box 202Port Neches, TX 77651Ph. 409-722-6241 Fax 409-722-7996users.aol.com/mbduffy/ASQ certifications, Shewhart controlcharts, Deming management philosophy,Excel-VBA spreadsheet solutions.

M.E.N. Associates4915 Torrington Ave.Parma, OH 44134Ph. 440-884-8158 Fax 216-749-1160M.E.N. Associates is a quality systemsconsulting firm that specializes inproblem-solving training, ISO 9000training and consulting, and QS-9000training and consulting.

Macpin Associates Inc.22 Church St. #103, Suite 331Ramsey, NJ 07446Ph. 201-236-1792 Fax 201-327-3364

Management EngineersP.O. Box 146Downers Grove, IL 60515Ph. 630-663-1674 Fax 630-663-0192

Management Resources InternationalP.O. Box 160Saline, MI 48176Ph. 734-429-0747 Fax 734-944-0748www.mri-inc.com

Management Software International92 Montvale Ave.Stoneham, MA 02180Ph. 781-279-1919 Fax 781-279-2929www.msixpert.com

Management Systems Improvement12551 Circula PanoramaSanta Ana, CA 92705Ph. 714-633-8859 Fax 714-633-8860MSI assists organizations with strategicplanning, annual plans that work, executivecoaching, organization dynamics,continuous improvement and processreengineering. We provide consulting,coaching, training and private workshops.

Marcorp International17515 W. Nine Mile Road, Suite 875Southfield, MI 48075Ph. 248-424-5621 Fax 248-424-8009www.kenmar-net.comExperienced system architects capable ofdeveloping, documenting and implementingdetailed ISO 9000, ISO 14001, TESupplement and QS-9000 policies andprocedures, plus the new automotivetechnical specification ISO/TS 16949.

Math Options Inc.4702 Camino PlaceAnacortes, WA 98221Ph. 888-764-3958 Fax 503-218-6587www.mathoptions.com

McCormick, Delisle & Thompson Inc.649 Scottsdale Drive, Suite 101Guelph, ON N1G 4T7, CanadaPh. 519-767-0725 Fax 519-767-0983www.mdt.on.caMcCormick, Delisle & Thompson Inc. isan established management consulting firmhighly regarded throughout North Americaas one of the leading suppliers ofprofessional services in the areas of qualitysystems and process improvement.

Measure-All Inc.447 Nilles RoadFairfield, OH 45014Ph. 800-758-2376 Fax 513-829-1105www.measure-all.comProvide gaging and measuring solutions inall types of industry. We represent most ofthe major gage manufacturers and cansupply you with standard or special gagingequipment to solve your measurementneeds.

Medical Resource Management505 E. 200 South #302Salt Lake City, UT 84102Ph. 800-401-2002 Fax 801-521-2663www.newpracticemed.com

MGMT Alliances Inc.301-1529 W. Sixth Ave.Vancouver, BC V6J 1R1, CanadaPh. 604-733-2899 Fax 604-733-2822www.mgm14k.com

MNC Group Inc.100 New Gower St., Suite 770St. John’s, NF A1C 6K3, CanadaPh. 709-754-9013 Fax 709-754-4704

Modern Technologies Corp.4032 Linden Ave.Dayton, OH 45432Ph. 937-252-9199 Fax 937-252-9782www.modtechcorp.com/6.0/6.2.html

MTC offers practical applications ofquality principles and techniques, throughISO consulting, training, business processreengineering and more.

Moorhill International Group Inc.P.O. Box 26757Tempe, AZ 85285Ph. 480-491-2007 Fax [email protected] focus on ISO 9000 and ISO 14000 forthe aerospace, service, high-tech andrelated industries. We are capable ofproviding on-site support for yourimplementation, documentation andauditing requirements prior to (andfollowing) registration.

Motorola University Consulting &Training Services

1295 E. Algonquin Road, IL05Schaumburg, IL 60196Ph. 800-446-6744 Fax 847-538-2578mu.motorola.com

Moye Co. Ltd.59 Breadner Drive, Suite 102Toronto, ON M9R 3M5, CanadaPh. 416-248-9187 Fax 416-248-9187

MRJ Consultants Inc.21 Madison Plaza, Suite 213Madison, NJ 07940Ph. 973-377-6136 Fax 973-377-0819An organization staffed by RAB-certifiedauditors and licensed professionalengineers to assist organizations inachieving ISO 9000, AS9100, QS-9000and ISO 14000 registration/certification.

MSQPC—The Quality Center22 N. Front, Suite 200Memphis, TN 38103Ph. 901-543-3528 Fax 901-543-3510www.msqpc.comMSQPC is a resource for organizationalassessments based on the MalcolmBaldrige criteria, ISO 9000 and QS-9000initiatives, best practice tours, andinnovative training and consultingprograms.

N-Compass Consulting83 Sea Beach DriveStamford, CT 06902Ph. 203-359-8098 Fax 203-359-8098N-Compass Consulting provides trainingand consulting services that includeprocess mapping, balanced scorecard, SPC,systems analysis, supply chain management,FMEA and business process redesign.

Nachman Precision Systems Inc.1257 Parkside PlaceVirginia Beach, VA 23454Ph. 757-481-0013 Fax 757-481-0013www.n-p-s.comNPS Inc. specializes in the developmentand implementation of value-addedbusiness management systems using ISO9000, QS-9000, AS9100, TL9000 and ISO17025 (Guide 25) as conceptual models tomeet your business needs, managementculture and customer expectations.

Naumann and Associates Inc.725 N. 15th St.Boise, ID 83702Ph. 800-276-9778 Fax 208-345-8300www.naumann.com



Nelson Associates4211 U.S. 1 S., PMB 156St. Augustine, FL 32086Ph. 904-797-2941 Fax 904-797-2941Consulting and training in ISO 9000, QS-9000, continuousimprovement, TQM and SPC. Preliminary assessments andgap analysis vs. ISO 9000 and QS-9000. Seminars andguidance on internal quality auditing and strategic planningfor registration.

Oak Wood Associates Ltd.10135 Prov. Neap. Swan. RoadGrand Rapids, OH 43522Ph. 419-832-3432 Fax 419-832-3402www.oakwoodltd.comCreates alignment of processes (administrative, technical,human) to make it possible to achieve any type ofcertification or accreditation through the strategies ofaction research, action planning and direct intervention.Provides leadership development, Hoshin planning andchange management.

Olver Laboratories Inc.1116 S. Main St.Blacksburg, VA 24060Ph. 540-552-6974 Fax 540-552-1715www.olverlabs.comOlver Laboratories provides environmental consulting andanalytical services to industrial and municipal clients.

Olympic Performance Inc.7002 S.W. Nyberg St.Tualatin, OR 97062Ph. 503-692-5573 Fax 503-692-5254www.turbotraining.comOlympic Performance provides consulting and training inquality and customer systems, including needs analysis,vendor selection and implementation management ofcustomer relationship management systems and analysis ofcustomer-facing systems.

Omni Tech International Ltd.2715 Ashman St.Midland, MI 48640Ph. 517-631-3377 Fax 517-631-7360www.omnitechintl.com

Operations Concepts Inc.900 N. King’s Highway, Suite 307Cherry Hill, NJ 08034Ph. 856-667-4461 Fax 856-667-4602www.operationsconcepts.comOperations Concepts Inc. (OCI) provides outstandingindustrial engineering services to manufacturing,distribution and service firms worldwide. OCI’sknowledgeable, professional staff has extensive experienceand expertise in the following disciplines: industrialengineering, logistics and operations management, andsystems integration.

Organizational Dynamics Inc.15 New England Executive ParkBurlington, MA 01803Ph. 800-634-4636 Fax 781-273-2558www.orgdynamics.comOrganizational Dynamics Inc. (ODI) is in the business ofhelping organizations achieve alignment for profitability,growth and competitiveness. For more than 25 years, ODIhas helped more than 2,000 organizations worldwiderespond to change; enhance customer satisfaction andretention; and improve organizational effectiveness,productivity and quality.

Oriel Corp.250 Long Beach Blvd.Stratford, CT 06497Ph. 203-380-4354 Fax 203-375-0851

Oriel Inc.3800 Regent St.Madison, WI 53705Ph. 800-669-8326 Fax 608-238-2908www.orielinc.comOriel Inc., formerly Joiner Associates, provides consultingand training services and learning resources designed to

help your organization unleash its potential. We help youbuild the internal capacity necessary to produce desiredresults.

OSU-OKC900 N. PortlandOklahoma City, OK 73107Ph. 405-945-8611 Fax 405-945-3329www.osu-okc.edu

P-E Handley-Walker4511 Rockside Road, Suite 250Independence, OH 44131Ph. 800-644-9004 Fax 216-524-1488We offer a broad range of integrated solutions throughconsulting and training. ISO, QS Systems Design &Implementation and Productivity and PerformanceImprovements encompass our courses—either publicly atour training center or in-house at your site. Our staffcombines real-world management experience and RAB,IRCA, IATCA scheme certification to deliver theknowledge for functional solutions.

P4 Management SolutionsP.O. Box 66659Albuquerque, NM 87193Ph. 505-897-5065 Fax 505-897-0981www.p4solutions.com

The Pacesetter GroupP.O. Box 848Princeton, NJ 08542Ph. 609-683-5225 Fax 609-683-5775www.pacesettergroup.comThe Pacesetter Group is a full-service, general managementconsulting firm that helps many of the world’s mostsuccessful companies improve their business performanceand successfully manage organizational change.

Papa & Associates Inc.298 Sheppard Ave. W., Suite 200North York, ON M2N 1N5, CanadaPh. 416-512-7272 Fax 416-512-2016

Parr Consulting Inc.1238 Eric LaneLake Zurich, IL 60047Ph. 847-540-6919 Fax 847-540-6919Parr Consulting serves all companies with their qualitymanagement system needs. Services include helpingorganizations identify their needs and providing solutionsthat will enhance their profitability using ISO 9000 andQS-9000 as a tool for continuous improvement.

Partners Through Change Inc.1259 S. Elizabeth St.Denver, CO 80210Ph. 303-777-9680 Fax 303-765-4567www.partnersthroughchange.comPartner (through implementation) with organizationsembarking on major operational changes: business processimprovements, registration to ISO 9000, QS-9000, TL9000, new-product development, TQM initiatives (e.g.,supply chain management, six sigma, lean manufacturing),and operational support for enterprisewide systemimplementation. Provide project management skills, gapanalysis, training, overall consulting and team facilitation.

PDA International Inc.182 Forbes Road, Suite 224Braintree, MA 02184Ph. 888-732-9977 Fax 781-380-3516www.pdainternational.comComplete consulting services for the manufacturing,production and service industries. ISO 9000, QS-9000, ISO14000, TL 9000, AS9000, EN46001, CE Mark,documentation, implementation, internal audit training,registrar selection services. Training in FMEA, APQP, SPC,PPAP, MSA, lead auditor, continuous improvement, cost ofquality, ISO 9000:2000 revisions. Guaranteed registration.

PDS Inc.33 N. Garden Ave., Suite 910Clearwater, FL 33755Ph. 727-443-0313 Fax 727-441-2934www.pds-inc.com




PDS Inc. offers consultant training andcertification in HPWO (high-performancework organizations). PDS recognizes thatsustainable change requires internal changeleaders—HPWO certification trains yourinternal consultants. We also offer publicworkshops, on-site consulting and trainingmaterials.

Peak Consulting Group Inc.2822 Cozumel CircleSanta Clara, CA 95051Ph. 408-248-2362 Fax 408-249-3009www.peakconsult.comPeak Consulting Group Inc. helps clientssee significant, sustained results. Theseresults may be in the form of business-process metrics like cycle time and scrapreduction, process redesign, ISO 9000implementation or the application of SPC.

Performance Plus Associates2324 Fox Run RoadDayton, OH 45454Ph. 937-439-0146 Fax 937-291-9185

Performance & Quality ConsultingGroup Inc.

147 Mill Ridge RoadLynchburg, VA 24502Ph. 804-582-6193 Fax 804-582-6106www.pqcg.com

Peterson Quality Management Services206 N. CharletonWillow Springs, IL 60480Ph. 708-839-2834 Fax 708-839-2834

Pilgrim Software Inc.P.O. Box 340250Tampa, FL 33694Ph. 813-915-1663 Fax 813-915-1948www.pilgrimusa.comPilgrim Software is the leading provider ofISO 9000-compliant enterprise qualitymanagement (EQM) solutions. Pilgrim’smodular Q&MIS suite covers all modernbusiness and manufacturing processes,including gage calibration management,supplier and internal process qualitymanagement, and preventive assetmaintenance.

PIVOT Management ConsultantsP.O. Box 536Upland, CA 91785Ph. 877-748-6862 Fax 909-982-7161www.pivotmc.comProvides full range of quality andoperations management services with focuson implementation and results. Changemanagement, quality standards (ISO 9000,QS-9000, AS9000), business processredesign, TQM, design for manufactur-ability, cycle-time reduction, kaizen, leanmanufacturing, supplier audits, ESDcontrol, post-merger integration. Servicesrange from customized training on-site tofull consultation through implementation.

Plante & Moran LLP27400 Northwestern HighwaySouthfield, MI 48037Ph. 248-223-3323 Fax 248-352-0018www.plante-moran.com

PlanTech Inc.22000 Springbrook, Suite 201Farmington Hills, MI 48336Ph. 888-228-7676 Fax 248-615-0292www.plantechinc.comPlanTech provides consulting andeducation services for advanced qualityplanning initiatives, including QS-9000,TE Supplement, APQP and ISO 9000. We

help companies prepare for quality systemregistration and design, develop andimplement quality systems and continuousimprovement projects.

The Pleiades Co.20 Dogwood TerraceWayne, NJ 07470Ph. 973-248-0555 Fax 973-616-9858www.pleiadesquality.comImplement ISO 9001 quality managementsystems. Certified General ServicesAdministration Management OrganizationalBusiness Improvement Services (MOBIS)provider and RAB-certified qualitysystems lead auditor. Provides training ininternal auditing, corrective action,continuous improvement, procedurewriting. Conducts preassessments, gapanalysis, internal audits, vendor audits.

Pleiades International Inc.16535 U.S. 31 N.Westfield, IN 46074Ph. 800-816-0110 Fax 317-867-2299www.pleiadesintl.comPleiades International consults on qualitysystem implementation and compliance,including ISO 9000, QS-9000, ISO 14000and AS9000. We provide training on thestandards’ implementation and many otherquality-related issues, as well as auditingservices. Pleiades also offers specialdocumentation and database packages.

Plexus Corp.475 N. Cleveland St.St. Paul, MN 55104Ph. 888-753-9871 Fax 651-644-4949www.plexus-training.comPlexus trains and certifies all QS-9000 andTE Supplement registrar auditors inconjunction with AIAG. Plexus hastraining systems for ISO 9000, ISO 14000,QS-9000, TE Supplement, AS9100 andISO/TS 16949. Open enrollment, in-houseand customized training available.

PMC/Production Modeling Corp.3 Parklane Blvd., Suite 1006 W.Dearborn, MI 48126Ph. 313-441-4460 Fax 313-441-2547www.pmcorp.com

PML Inc. dba Precision MeasurementLaboratories

201 W. Beach Ave.Inglewood, CA 90302Ph. 800-335-4345 Fax 310-671-0858www.pmli.comDigitizing—CMMs and Faro Arm. Qualityassurance—first article inspection, reverseengineering and rapid prototyping.

PowerWay Inc.6919 Hillsdale CourtIndianapolis, IN 46250Ph. 800-964-9004 Fax 317-598-1740www.powerway.comPowerWay offers integrated, automatedsoftware and consulting solutions designedto reduce time and costs associated withmaintaining an ISO 9000-, QS-9000- orISO 14000-compliant quality managementsystem, including writing quality policies,procedures and instructions; documentcontrol; internal auditing; correctiveaction; APQP; SPC; and more.

PQ Systems Inc.10468 Miamisburg-Springboro RoadMiamisburg, OH 45342Ph. 800-777-3020 Fax 937-885-2252www.pqsystems.com

Our full array of products and servicesincludes SQCpack (software for statisticalprocess control), GAGEpack 2000(software for gage calibrationmanagement), and Quality WorkbenchProfessional (software for documentcontrol audits, employee profiles andnonconformities).

Prime Consulting Group47000 Warm Springs Blvd. #516Fremont, CA 94539Ph. 510-794-1189 Fax 510-792-2804www.primecg.com

Prime Solutions1769 Gabbro TrailEagan, MN 55122Ph. 800-281-9946 Fax 651-686-4600www.primesolutions.comSupplier of geometric dimensioning andtolerancing and blueprint-reading trainingmaterials. Our proven computer-basedproducts are used worldwide to provideconsistent and cost-effective trainingthroughout industry and education. Theseindividualized courses accommodate thetraining and record keeping requirementsof both ISO 9000 and QS-9000 qualitystandards.

Process Builder Inc.7349 16th Ave. N.E.Seattle, WA 98115Ph. 206-525-9093 Fax 206-525-9861www.processbuilder.com

Process Quality Associates Inc.690 King St., Suite 2London, ON N5W 2X3, CanadaPh. 800-837-7046 Fax 519-667-1722www.pqa.netPQA is committed to helping executives,managers and employees work together toachieve quality, productivity andprofitability goals. We offer consulting,customized training courses and workshopsfor ISO 9000, QS-9000 and the TESupplement. Specializing in management,quality, service, manufacturing and humanresource systems.

Procon Service15 Pleasant PlaceParis, ON N3L 3R9, CanadaPh. 519-442-3164 Fax 519-442-1083

Productivity Improvement Center25 Century Blvd., Suite 206Nashville, TN 37214Ph. 800-727-6222 Fax 615-884-1082www.pic-northamerica.comWe offer training and consulting: ISO9000, QS-9000, ISO 14000, statisticalprocess control, APQP, FMEA, PPAP andMSA.

Productivity Inc.541 NE 20th Ave.Portland, OR 97232Ph. 503-235-0600 Fax 503-235-0909www.productivityinc.comWe are a publishing and consulting firmspecializing in lean manufacturing. Ourauthors include Sigeo Shingo, TaiichiOhno, Jeffery Liker, Brian Maskell andRajan Suri. Our goal is to help companiesreduce waste in the manufacturing process.We also offer conferences on leanmanufacturing.

Professional ServicesP.O. Box 1012Westmont, IL 60559Ph. 630-515-9632 Fax 630-434-9755

Professional Technology Systems Inc.628 Barcliff RoadNorfolk, VA 23505Ph. 800-552-7929 Fax 757-440-0189www.ptsys.comA full-service consulting resourcepreparing companies for compliance withand certification to ISO 9001, ISO 9002,ISO 14001, QS-9000 or FDA-CGMP. Weprovide turnkey system development orselected elements including gap analysis,document creation, audit programdevelopment, document-data-records control,corrective action program, continuousimprovement and employee training.

Profile Consulting Group Ltd.1575 Lauzon RoadWindsor, ON N8S 3N4, CanadaPh. 519-944-7221 Fax 519-944-6862

Projects Quality Inc.P.O. Box 658Chester, VA 23831Ph. 804-778-7990 Fax 804-778-4720www.projectsquality.comOur unprecedented commonsense approachto ISO 9000 is simple, to-the-point andeconomically superior to the expensive“paperwork monster” alternatives. Wedon’t “reinvent the wheel”; we refine yourcurrent way of doing business usingprocess maps and flow charts todemonstrate how the activities complywith ISO 9000.

ProSolve Consulting Ltd.1015-4 St. S.W., Suite 540Calgary, AB T2R 1J4, CanadaPh. 403-266-1030 Fax 403-266-1097

Q2 Consultants2072 N. 450 W., Suite 1111Sunset, UT 84015Ph. 801-773-7621 Fax 801-778-0600q2consultants.com

Q21… 21st Century Quality LLC3048 White Lake DriveWhitehall, Michigan 49461Ph. 800-835-6863 Fax 231-893-5151www.q21.comQ21 is a full-service consulting firmspecializing in ISO 9000 and QS-9000. Weoffer all degrees of assistance, fromdirectional consultation to training andauditing to full-system implementation. Wecan help you adopt a registrar-approvedand audit-proven documented system.

QASNA Inc.5251 McFadden Ave.Huntington Beach, CA 92649Ph. 714-898-0893 Fax 714-373-3767QASNA offers monthly accredited ISO9000 and TickIT lead auditor classes aswell as internal auditor training classes.On-site training and consulting servicesand classes in Spanish are also available.

QBEK242 Chapman RoadNewark, DE 19702Ph. 302-452-9257 Fax 302-452-9475QBEK provides supplier quality assuranceand quality consulting. Supplier QAincludes equipment inspection andexpediting, supplier qualification andquality system auditing. Designs supplierquality improvement programs andprovides implementation assistance.Training, gap analysis, and technicalwriting support for ISO 9000, QS-9000,TE Supplement, AS9000 and EN-46000.


QCI International17055 Quailridge RoadCottonwood, CA 96022Ph. 530-347-1334 Fax 530-347-6987www.qci-intl.comQCI International offers products andservices focused mainly on teams, such asemployee involvement teams, qualitycircles and self-managed work teams. Wehave trained thousands of facilitators andleaders around the world.

QM Consulting Inc.1421 Grand Ave.Keokuk, IA 52632Ph. 800-862-3229 Fax 800-862-3229www.qm-consulting.comQM Consulting Inc. provides qualitymanagement consulting to companiesseeking registration to ISO 9000, QS-9000and ISO 14000.

QMR Consulting Inc.6142 Westline DriveHouston, TX 77036Ph. 713-974-1872 Fax 713-974-6336www.qmrc.com

QPT Associates7370 Dent DriveFairlawn, VA 24141Ph. 540-731-1502 Fax 540-831-6261Organization assessment specialists.Exclusive providers of EOS and

GOTEAMS survey instruments for qualityperformance teamwork.

QRX Inc.1632 Banbury LaneCarrollton, TX 75006Ph. 800-966-2146 Fax 972-418-9525www.qrx.comA resource for quality management. QRXtrains and guides organizations across allindustries to achieve their ISO 9000certification goals (including all derivativesand supplements). QRX has 26 expertassociates on staff who have deepexperience across a broad range ofindustries. In addition, QRX assistscompanies to maximize the effectivenessof their existing quality program.

Qualitran Professional Services Inc.237 Shoreline DriveHawkestone, ON L0L 1T0, CanadaPh. 800-461-9902 Fax 705-329-1890www.qualitran.comQualitran provides consulting/training incontinuous improvement, SPC, DOE andrelated disciplines. Qualitran develops andpublishes SPC software, AV andmultimedia training materials in the qualityfield.

Quality 2000 Inc.7966 Arjons Drive, Suite 109San Diego, CA 92126Ph. 858-621-9001 Fax 858-621-9003Consulting, auditing, gap analysis, trainingand documentation services for ISO 9000,QS-9000, AS9000, TL 9000, D1 9000 and

ISO 14000 certification/registration.Comprehensive on-site consulting andtraining with guarantee of success.

Quality Advisors2298 W. Gail DriveChandler, AZ 85224Ph. 602-963-6139 Fax 602-899-9037

Quality Advisors Inc.16981 Via Tazon, Suite JSan Diego, CA 92127Ph. 800-900-5222 Fax 858-592-7706www.qualityadvisors.com

Quality Associates International Inc.23810 Michigan Ave. #201Dearborn, MI 48124Ph. 888-367-3632 Fax 313-565-4895www.quality-one.com

Quality Assurance Institute7575 Dr. Phillips Blvd., Suite 350Orlando, FL 32819Ph. 407-363-1111 Fax 407-363-1112www.qaiusa.comThe Quality Assurance Institute is anorganization of approximately 1,000companies worldwide that share oneapproach to managing quality in achanging world. QAI provides the how-to’sto enable IT organizations to restorecredibility by building products on timeand within budget so that their IT operateseffectively and efficiently.

Quality Breakthroughs1407 S. Seventh St.Brainerd, MN 56401Ph. 800-450-0661 Fax 218-829-1221www.qualitybreakthroughs.com

Quality Breakthroughs’ services vary basedon the client’s industry and specific needsand include focus groups; relationshipcounseling; executive coaching;assessments; strategic planning;benchmarking; facilitation of groups;employee, customer and supplier surveys;team-building sessions; customizedtraining; ISO 9000 training and consulting.

Quality ConsultingW342 N5106 Road POkauchee, WI 53069Ph. 262-567-2854 Fax 262-567-7289www.execpc.com/~qualty/Consults with small- to medium-sizedmanufacturing and service companies toimprove quality systems and profits.Assists companies in preparation for ISO9000 or QS-9000 registration. Teachesinternal auditing, supplier development,team building and SPC. Simplifiescomplex processes to reduce costs.

Quality Consulting Services Inc.3310 W. Bell Road, PMB 1011Phoenix, AZ 85053Ph. 602-978-2361 Fax 602-547-3614

Quality Control Systems and ServicesP.O. Box 3411San Clemente, CA 92674Ph. 949-388-7686 Fax 949-388-7696www.qcss.com

Quality Education Services Inc.8111 LBJ Freeway, Suite 675Dallas, TX 75251Ph. 800-966-3291 Fax 972-783-8953www.qesinc.com




Our professional development trainingincludes courses for quality engineers,technicians, auditors and managers. QESalso provides training for other employeesto support the quality initiatives of thecompany. QES has assisted hundreds ofcompanies in developing andimplementing their quality managementsystem to standards such as ISO 9000.

Quality Environmental ServicesP.O. Box 4352, RR #4Stirling, ON K0K 3E0, CanadaPh. 613-395-2117 Fax 613-395-4535Specializing in hazard analysis criticalcontrol point programs for the small andmedium-sized food processors, QES offersan economical, proven system to ensureCFIA HACCP certification.

Quality Innovations Inc.440 Jupiter LaneJuno Beach, FL 33408Ph. 561-624-8681 Fax 561-624-7276Quality Innovations Inc. offers consulting,training and assessment services to supportall aspects of your quality initiative. Ourspecialties are total quality management,ISO 9000 and quality assuranceimplementation efforts.

Quality Management Assistance Group2511 E. Forest St.Appleton, WI 54915Ph. 920-738-7776

Quality Management International Inc.P.O. Box 271Exton, PA 19341Ph. 800-666-9001 Fax 800-329-9004www.aworldofquality.com

Quality Management International Ltd.11 Birchdale CrescentSaint John, NB E2K 4T4, CanadaPh. 506-633-2060 Fax 506-633-2060

Quality Management Solutions Inc.P.O. Box 349Uncasville, CT 06382Ph. 800-628-6424 Fax 860-442-3393www.qmsolutions.comQM Solutions provides training, consultingand auditing services for ISO 9000, QS-9000, TQM, Baldrige criteria and otherquality and management continuousimprovement initiatives.

Quality One Associates12900 W. North Ave.Brookfield, WI 53005Ph. 262-821-2030 Fax 262-821-3572www.qualityoneassociates.comMike Curran (a P.E., CQE, CQA, RABQMS Auditor, and 1999 WisconsinForward Award Examiner) specializes inISO and QS-9000 projects. He also worksfor several registrars and has conducted210 system audits in 15 years. He is alsofluent in Spanish, spoken and written.

Quality Partnering811 N. Marion Ave.Washington, IA 52353Ph. 319-863-9026 Fax 319-863-9026Your affordable, high-quality consultingsource specializing in ISO 9000-basedquality management system implemen-tation projects. We also offer auditing oncontract; supplier assessment anddevelopment; and general quality projectmanagement, training and facilitation.

Quality Partners1783 E. Midwick DriveAltadena, CA 91001Ph. 800-476-9006 Fax 626-791-7145www.qualitypartners.net

Quality Plus Engineering4052 N.E. CouchPortland, OR 97232Ph. 800-266-7383 Fax 503-233-1410www.workingit.comQuality Plus Engineering is a processmanagement, project management andsupply chain management company. QPEalso has developed organizational andindividual transformation products basedon the trademarked seven P’s: paradigms,people, principles, practices, products,processes and projects.

Quality & Productivity Management54 William St.Fredericton, NB E3A 4V8, CanadaPh. 506-454-6073 Fax 506-454-6447Kevin Grimes has more than 30 years’experience in providing industrialengineering and quality solutions(including ISO 9000) to companies inCanada, the United States, the UnitedKingdom and Hong Kong. Ourmethodology is designed to suit theindividual needs of clients.

Quality Pursuit Inc.625 Panorama Trail, Building 2, Suite 111Rochester, NY 14625Ph. 800-278-7784 Fax 716-586-3312www.qualitypursuit.comQuality Pursuit is the source of the best-selling pocket guide series “An Audit ofthe System, Not of the People.”

Quality Resource Group678 Front St. N.W., Suite 145Grand Rapids, MI 49504Ph. 888-577-4462 Fax 616-454-2324www.qrginc.com

Quality Resources InternationalP.O. Box 426Hudson, OH 44236Ph. 330-963-4345 Fax 330-963-4153www.quality-qri.comWe specialize in customized solutions forISO 9000, SPC, DOE, capability analysis,six sigma, project management, teambuilding, problem solving, continuousimprovement, quality systemsdevelopment, auditing, QS-9000, totalquality, statistical methods of analysis,benchmarking, procedure writing, etc.

Quality Solutions Inc.P.O. Box 40147Cleveland, OH 44140Ph. 800-471-1646 Fax 440-933-7077www.qualitysolutions.comState-of-the-art management consultingservices for companies seeking acompetitive advantage. World-classcustomer satisfaction measurement andmanagement services, balanced scorecardprocesses through our integratedperformance management system, businessassessments for performance excellencepatterned after the MBNQA criteria andother world-class assessment tools.

Quality Systems Assessment Co.1949 W. 252nd St.Lomita, CA 90717Ph. 310-539-9510 Fax 310-539-9510www.qsaco.com

QSA Co. specializes in aerospace andhigh-tech installations of AS9000 and ISO9000-related services. Call us fordocumentation assistance, QMS datasystems support, training andimplementation oversight.

Quality Systems Associates Inc.818 Washington St.Manitowoc, WI 54220Ph. 920-682-9045 Fax 920-682-9045Quality Systems Associates Inc. is acomplete quality system resource,providing comprehensive consulting,customized training and qualified auditservices. QSA specializes in ISO 9000,QS-9000 and ISO 14000 standards. Allservices are performed by a certified RABquality systems lead auditor.

Quality Systems Enhancement Inc.1790 Woodstock RoadRoswell, GA 30075Ph. 888-577-4476 Fax 770-518-9968ISO preparation specialists. Customer-focused quality/training emphasizing ISO9000, QS-9000, AS9000 certificationpreparation, customer satisfactionmeasurement and team-oriented problemsolving.

Quality Systems Innovations Inc.1 Meadow DriveEffort, PA 18330Ph. 570-629-7094 Fax 570-629-7094www.qsinnovations.com

Quality Systems IntegratorsP.O. Box 91Eagle, PA 19480Ph. 800-458-0539 Fax 610-458-7555www.qsi-inc.com

Quality Systems Specialists Inc.Route 3 Box 275CMarietta, OH 45750Ph. 740-373-3038 Fax 740-373-4678We offer all or any combination of thefollowing services: several types oftraining, consulting, document writing,document review, gap assessments,preassessments and information onchanges and new developments in ISO9000 and related areas.

Quality Technology Co.635 E. Remington Road, Unit DSchaumburg, IL 60173Ph. 847-884-1900 Fax 847-884-7280www.qtcom.com

QualityQuest2117 N. Williamsburg St.Arlington Heights, IL 60004Ph. 888-568-9001 Fax 847-870-0872www.mikemick.comVideo training available: “ISO 9001:2000,A Special News Report” and “The ISOAuditors Are Coming.” Training andconsulting also available in ISO 9000, QS-9000, AS9000, DOE, FMEA, QFD, VA/VE, benchmarking, six hats, lateralthinking, auditing, teams, correctiveactions and continuous improvement.

QualPro Inc.3117 Pellissippi ParkwayKnoxville, TN 37931Ph. 800-500-1722 Fax 865-927-0495www.qualproinc.comQualPro uses multivariable testingtechniques to help companies achievebreakthroughs in business processes. Thismethodology, built upon statistical processimprovement concepts such as design of

experiments, has been used to improvesales, customer service, marketing andmanufacturing in many industriesincluding telecommunications, paper,chemical, retail, textiles and others.

Quest USA Inc.27941 Harper Ave.St. Clair Shores, MI 48081Ph. 810-774-9480 Fax 810-774-2709www.subnet.co.uk/subinfo/quest

Quexx International Ltd.#36-795 Noons Creek DrivePort Moody, BC V3H 4V4, CanadaPh. 604-728-3373 Fax 604-469-0762www.quexx.com

Quong & Associates Inc.54 Fortuna Ave.San Francisco, CA 94115Ph. 415-922-2957 Fax 415-931-4699

R. Michael Donovan & Co. Inc.945 Concord St.Framingham, MA 01701Ph. 508-788-1100 Fax 508-655-3000

Rand E. Winters Group Inc.2120 44th St., Suite 202Grand Rapids, MI 49508Ph. 800-847-6838 Fax 616-455-8133www.rewgroup.comAn ISO 9002-registered companyproviding quality system training andconsulting throughout the United Statesand Europe. Areas of expertise include ISO9000, QS-9000, ISO 14000, TL 9000, ISO/TS 16949, AS9000 and related technicaltraining. Public and in-house trainingprograms available.

Rath & Strong Inc.92 Hayden Ave.Lexington, MA 02421Ph. 800-622-2025 Fax 781-861-1424www.rathstrong.comProvides consulting and training in sixsigma methods, process excellence, qualityand ISO, change management andorganizational development, leadershipcoaching and personal executiveleadership, surveys, and customer loyalty.

Rau and Associates25 Timberly DriveLake Charles, LA 70605Ph. 318-477-0758 Fax 318-478-9440RAU and Associates specializes incontinuous improvement and teamprocesses for the pharmaceutical andchemical processing industries. In addition,we produce and deliver customizedtraining in good manufacturing practicesfor our clients in the drug and deviceindustries. We also provide ISO 9000consulting services.

Reger Quality Consultants3877 Victoria DriveWest Bend, WI 53090Ph. 888-ISO-9004 Fax 262-335-3859www.rqc.comWe provide training and consultingservices in ISO 9000 and QS-9000, TQM/Baldrige, DOE, SPC, FMEA, APQP andPPAP, measurement uncertainty, gagecalibration, and Guide 25 compliance.



The Registrar Co. Inc.P.O. Box 516186Dallas, TX 75251Ph. 800-966-3291 Fax 972-783-8953www.theregistrarco.com

Resource Engineering Inc.P.O. Box 219Tolland, CT 06084Ph. 800-810-8326 Fax 860-872-2488www.reseng.comResource Engineering is the leading provider of e-trainingsolutions for manufacturing improvement. The companyoffers CD-ROM and Web-based training in a wide range ofquality topics, including SPC, FMEA, and gage use andmanagement. Resource Engineering also provides on-siteconsulting and training in the practical application ofstatistical techniques, setup reduction and leanmanufacturing.

Results International7269 Sawmill RoadDublin, OH 43016Ph. 800-875-2126 Fax 614-540-1505www.resultsinternational.net

Results Systems Corp.755 W. Big Beaver Road, Suite 132Troy, MI 48084Ph. 248-244-8550 Fax 248-244-8504www.results-systems.com

Richard Chang Associates Inc.15265 Alton Parkway, Suite 300Irvine, CA 92618Ph. 800-756-8096 Fax 949-727-7007www.richardchangassociates.comRichard Chang Associates Inc. is a diversifiedperformance-improvement firm offering a comprehensivepackage of services, including consulting, training,instructional design, curriculum and materialsdevelopment, and public and on-site workshops.

RMS Consulting347 Kiely Blvd. #D201San Jose, CA 95129Ph. 408-534-1893 Fax 408-248-8432RMS Consulting provides customized and integratedconsulting and training programs for total quality, ISO9000, ISO 9000-3, TickIT and QS-9000. Expertise includesformalizing and strengthening existing business systems,development of integrated documentation structures,auditing and quality manual development.

Robert Reid International475 Green Tree RoadSewell, NJ 08080Ph. 856-589-6406 Fax 856-582-3906

Rochester Institute of Technology98 Lomb Memorial DriveRochester, NY 14623-5604Ph. 716-475-6990 Fax 716-475-5959www.rit.edu/eng/cqasCQAS at RIT offers a master’s degree in applied statisticsand an advanced graduate certificate in statistical quality oncampus or through distance learning. We also conducttraining and consulting in quality standards, statisticalanalysis, DOE, SPC, six sigma and reliability either at RITor at your company site.

Jim Rough & Associates Inc.1040 Taylor St.Port Townsend, WA 98368Ph. 360-385-7118 Fax 360-385-4839www.tobe.net

RQA Inc.7900 S. Cass Ave.Darien, IL 60561Ph. 630-512-0011 Fax 630-512-0014www.rqa-inc.com or www.foodsafe.comRQA Inc. evaluates retail product quality and marketconditions at retail. Professional field personnel in morethan 500 cities in the United States, Canada, Mexico,Europe, Australia and 43 additional countries worldwideperform package and product quality evaluations,competitive benchmarking and trade age studies.

S&S Consulting Associates Inc.102 Leeward CourtKure Beach, NC 28449Ph. 910-458-3363 Fax 910-458-3363www.ssquality.comS&S Consulting Associates offers business systemassessments, consulting and training to improve operatingresults and customer satisfaction. We offer techniques toimprove the client’s present system to meet the standardsfor ISO 9000, QS-9000, AS9000, TL 9000 and state orfederal regulations. We are experts in Malcolm BaldrigeNational Quality Award and six sigma processes.

S-Matrix Corp.835 Third St.Eureka, CA 95501Ph. 707-441-0404 Fax 707-441-0410www.s-matrix-corp.com

Sager Educational Enterprises21 Wallis RoadChestnut Hill, MA 02467Ph. 617-469-9644 Fax 617-469-9639www.carolsager.comSager Educational Enterprises provides executive/jobcoaching, consulting, speakers and workshops in areasrelated to increasing innovation; breakthrough teamstrategies; and change management.

SCS Engineers2405 140th Ave. N.E., Suite 107Bellevue, WA 98005Ph. 425-746-4600 Fax 425-746-6747www.isocenter.comSCS Engineers is a comprehensive environmentalconsulting and solid waste engineering firm that specializesin the implementation of ISO 14001 environmentalmanagement systems in support of both public and privateorganizations. Our team of auditors emphasizes theimportance of integrating environmental programs withquality standards and health and safety measures.

Service Partnership Inc.10550 Wayzata Blvd., Suite 100Minnetonka, MN 55305Ph. 612-540-0226 Fax 612-545-6227Service Partnership provides business transformationconsulting and training in strategic thinking, businessprocess redesign and management team development. Weaddress enterprise strategy, process at the team level andindividual behaviors. We transfer our skills to the client asthey move from plan to process to business results.

Sigma Performance Consulting LLC82 Benson DriveWayne, NJ 07470Ph. 973-696-7878 Fax 973-696-5858www.spc-global.comSigma Performance Consulting is a premier provider of sixsigma training, implementation initiatives and deploymentguidance. Our advanced Six Sigma Lean Advantagemethodology is a time-proven integrated approach tooperational excellence. It delivers accelerated breakthroughtop- and bottom-line results, builds customer loyalty andcreates world-class recognition.

Sigma Quality SolutionsBox 1109Chapleau, ON P0M 1K0, CanadaPh. 705-864-1323 Fax 705-864-2277




Silliker Laboratories Group Inc.900 Maple RoadHomewood, IL 60430Ph. 708-957-7878 Fax 708-957-1483www.silliker.comSilliker, the leading international networkof ISO 25-accredited food testing andconsulting laboratories, can help ensure thesafety, quality and nutritional value of yourproducts. We offer microbiological andchemical analysis, consulting, auditing,training and custom research services.

Six Sigma Qualtec1295 W. Washington St., Suite 215Tempe, AZ 85281Ph. 480-586-2600 Fax 480-586-2586www.sixsigmaqualtec.com

Skymark Corp.7300 Penn Ave.Pittsburgh, PA 15208Ph. 800-826-7284 Fax 412-371-0681www.skymark.com

Smarter Solutions Inc.1779 Wells Branch Parkway #110B-281Austin, TX 78728Ph. 512-251-5096 Fax 512-251-2944www.smartersolutions.com

Smithers Scientific Services Inc.425 W. Market St.Akron, OH 44303Ph. 330-762-7441 Fax 330-762-7447www.smithersconsulting.com

Snyder Research Labs Inc.7266 Edinger Ave. Suite HHuntington Beach, CA 92647Ph. 714-375-2166 Fax 714-375-2168www.snyderlabs.com

Software Certification InstituteP.O. Box 2328Santa Maria, CA 93457Ph. 805-937-5383 Fax 805-937-5383The Software Certification Institute offersconsulting, seminars and certificationservices in the field of softwareengineering and development.

SPC Statistical Productivity ConsultantsP.O. Box 3268Kirkland, WA 98038Ph. 425-889-2419 Fax 425-827-7466www.spcstat.comStatistical Productivity Consultants offersmanagement and technical consulting,seminars, workshops, textbooks,educational material and videos on qualityimprovement, including SPC andexperimental design. Our educationalprograms cover subjects such as SPC (fordiscrete parts and process manufacturers),basic and advanced courses in DOE,statistics, regression analysis, businessprocess quality improvement andcontinuous flow manufacturing, andgeneralized linear models.

SSI Consulting Group139 S. Pennsylvania Ave.Greensburg, PA 15601Ph. 724-832-8440 Fax 724-832-8485www.ssicg.comOur consulting services focus on providinghands-on reliability improvement, taskconsulting and facilitation services tobusinesses, with special expertise in themetals industry. Our technology groupspecializes in software development formanufacturing and quality assuranceapplications, including data acquisition,presentation and real-time process control.

STAT GUIDE Consulting Service9 Arrowhead LaneSuffern, NY 10901Ph. 800-949-7942 Fax 914-368-0377We provide user-friendly training instatistics for quality and manufacturing byway of textbooks and audio tapes. Veryeffective for passing the ASQ Certificationfor Quality Engineer (CQE) exam.

Stat-A-Matrix2124 Oak Tree RoadEdison, NJ 08820Ph. 732-548-0600 Fax 732-548-4085www.thesamgroup.com

Stat-Ease Inc.2021 E. Hennepin Ave., Suite 191Minneapolis, MN 55413Ph. 800-801-7191 Fax 612-378-2152www.statease.comStat-Ease Inc. offers statistical software,training and consulting on DOE. Thecompany also offers computer-intensiveDOE workshops, including courses onexperiment design made easy, responsesurface methods, mixture design andadvanced DOE.

Statistical Designs9941 Rowlett Road, Suite 6Houston, TX 77075Ph. 888-991-2220 Fax 713-947-0604www.statisticaldesigns.com

Statistical ProcessControls Inc./SPC Press

5908 Toole Drive, Suite CKnoxville, TN 37919Ph. 800-545-8602 Fax 865-588-9440www.spcpress.comOur organization specializes in continualimprovement tools for understanding andusing data. We offer public and in-houseseminars, consulting, implementationassistance, books, videos and training aids.Our instructors, Dr. Donald Wheeler andDr. Sophronia Ward, are considered theexperts in this area.

Statistical Quality Control InstituteP.O. Box 812Fond Du Lac, WI 54936Ph. 920-922-7938 Fax 920-923-7154www.thesurf.com/statqcc

STATKING Consulting Inc.759 Wessel Drive, Suite 6Fairfield, OH 45014Ph. 513-858-2989 Fax 513-858-3022www.statkingconsulting.comSTATKING Consulting provides statisticalconsulting, statistical programming, dataanalysis and data management services forlaboratory and clinical studies. Servicesinclude experimental design, sample,sample size/power calculations, generationof randomization plans, data entryincluding QA/QC check, data analysisusing SAS software, and statistical reportgeneration.

StatSoft Inc.2300 E. 14th St.Tulsa, OK 74104Ph. 918-749-1119 Fax 918-749-2217www.statsoft.comStatSoft Inc., founded in 1984, is now oneof the largest developers of enterprise andsingle-user software for data analysis,knowledge discovery, strategic informationdelivery/sharing, quality control/improvement and decision support.

H.J. Steudel & Associates Inc.6417 Normandy Lane, Suite 205Madison, WI 53719Ph. 608-271-3121 Fax 608-271-4755www.hjsteudel.comH.J. Steudel & Associates has assistedclients in quality and productivityimprovement and system implementationfor more than 25 years. We provideconsulting and training for ISO 9000, QS-9000 and ISO 14000, includingdocumentation development, internalauditing and quality/engineering processes.Other services include customized trainingand consulting for strategic planning, TQMimplementation, SPC, and team training.

The Stornoway Group Inc.245 McCaffrey RoadNewmarket, ON L3X 1J5, CanadaPh. 905-853-2918 Fax 905-853-2918www.netrover.com/~stornway/stornway.html

Strategic Management Group3624 Market St.Philadelphia, PA 19104Ph. 800-445-7089 Fax 215-387-3653www.smginc.com

Streamline Solutions9363 New Burlington RoadWaynesville, OH 45068Ph. 513-897-3431 Fax 513-897-3432www.StreamlineSolutions.netWe assist companies with operationaldecision-making, training and processimprovement by creating custom computersimulations of business operations. Ourexpertise is in manufacturing andproduction, with experience in industriesranging from the crafting of wine to theproduction of telecommunication lasers.

Strider International170 Attwell Drive, Suite 604Toronto, ON M9W 5Z5, CanadaPh. 800-891-6629 Fax 416-674-5644www.striderinternational.comA nationwide organization with officesfrom coast to coast that specializes in ISO9000 implementation using a strategicplanned approach. Helps clients gainregistration by avoiding common pitfallsand capturing many benefits and financialgains from an effective quality system.

Synergistic Systems Inc.9572 Mammoth Ave.Baton Rouge, LA 70814Ph. 888-924-0099 Fax 225-927-2934Affordable and fast-track facilitationservices for ISO 9000, QS-9000, ISO14000, cGMP and Responsible Caredocumented management systemsimplementation.

Synergists Inc.4601 W. SaginawLansing, MI 48917Ph. 517-321-4466 Fax 517-321-0565www.synergists.com

Systems Quality Consulting75 Quiet Hills RoadPomona, CA 91766Ph. 888-734-3447 Fax 909-622-1798www.systemsquality.comSystems Quality Consulting providestraining and consulting in ISO 9000,AS9000, ISO 14000 and leanmanufacturing. We seek to understand yourcompany and culture and provide solutionsthat work for you, not cookie-cuttersolutions from another company.

Tantara Management Services2139-27 Ave. S.W.Calgary, AB T2T 1H8, CanadaPh. 403-244-8696 Fax 403-244-9291www.tantara.ab.caTantara serves the software business/process improvement and software qualityassurance/management market. Visit ourWeb site for interactive tools and manyresources including information, trainingand consulting for ISO 9001 (ISO 9000–9003, TickIT), ISO 12207, ISO 15504(SPICE), SEI SW-CMM and more.

Teams Quality Development Inc.3354 Horrell CourtFenton, MI 48430Ph. 888-629-4976 Fax 810-629-3206www.tqd.com

Technical Management ConsultingP.O. Box 325New Milford, NJ 07646Ph. 201-837-5934 Fax 201-837-8893Provides consulting services for companiesto evaluate, plan, develop and implementISO 9000 and ISO 14000 conformingmanagement systems. Principals are co-authors of ISO 14001: A PracticalApproach and possess a uniquecombination of business and technicalmanagement experience.

Technicomp1111 Chester Ave.Cleveland, OH 44114Ph. 800-735-4440 Fax 216-687-0637www.technicomp.com

Technology International Inc.429 W. Airline Highway, Suite SLa Place, LA 70068Ph. 504-652-1127 Fax 504-652-1196www.tii-va.com

Telephone DoctorCustomer Service Training

30 Hollenberg CourtSt. Louis, MO 63044Ph. 800-882-9911 Fax 314-291-3710www.telephonedoctor.comTelephone Doctor offers products andservices designed to improve the telephoneskills and customer service ability of yourstaff. Offerings include online learningmodules, video-based programs andinstructor-led workshops.

The Tetris Management Group12312 42 Ave.Edmonton, AB T6J 0W9, CanadaPh. 780-437-3048 Fax 780-988-9003www.tetman.comCommitted to providing high-valueprofessional quality consulting services toorganizations in western Canada.Specializes in helping organizationsdevelop, document and implement efficientprocesses compatible with ISO 9000 andother standards. Clients have had a 100-percent success rate with achieving first-time registration.

Thomas Training SystemsP.O. Box 770050Cleveland, OH 44107Ph. 216-227-2302 Fax 216-227-2301

Tide Water Consulting Inc.580 California St.San Francisco, CA 94104Ph. 415-283-3227 Fax 415-439-4976www.asktwc.com



Tidewater Consulting Inc.945 Taraval St. #PMB 233San Francisco, CA 94116Ph. 415-362-3119 Fax 415-362-3112www.asktwc.com

TOK Traders of Knowledge Inc.#36-795 Noons Creek DrivePort Moody, BC V3H 4V4, CanadaPh. 604-728-3373 Fax 604-469-0762www.tokinc.com

Tom Bair & Associates2921 N. Park Ave.Joplin, MO 64801Ph. 417-627-9577 Fax 417-624-7688

Total Business Service Center Inc.P.O. Box 23436Rochester, NY 14692Ph. 716-385-7570 Fax 716-385-5662www.planetquality.com

Total Logistics SolutionsP.O. Box 11146Burbank, CA 91510Ph. 818-353-2962 Fax 818-353-6053www.logisticsociety.comTotal Logistics Solutions providesconsulting services to include WMSsystem selection and implementationassistance, warehouse training, warehouserelocation assistance and documentationassistance. We will document yourprocesses or provide you with fullycustomizable warehouse documentation.TLS will ensure you do notdocument any inefficient processes orprocedures.

Total Quality Inc.1432 187th Ave. N.E.Bellevue, WA 98008Ph. 800 731 8991 Fax 425 641 9940www.baldrige21.comOur Template for Excellence technologyprovides an integrated system of Baldrigebest practices than can be readily adaptedand implemented in all organizations,enabling them to achieve industry-bestperformance while significantly loweringtheir overall costs.

Total Quality Measures Inc.120 Main St., Suite 101Nashua, NH 03060Ph. 603-880-4100 Fax 603-880-4416

Total Quality Resources Inc.P.O. Box 6538Lawrenceville, NJ 08648Ph. 609-771-0029 Fax 609-771-0084We support organizations seeking ISOcertification or seeking improvement usingthe Baldrige criteria. Training is done inthese and in six sigma or statisticalmethods.

Total Quality SystemsP.O. Box 30485Flagstaff, AZ 86004Ph. 520-527-0002 Fax 520-527-3886www.tqs-sim.comUsing proven techniques, our experts guideyou to effectively tap your biggestresource—people (your employees,customers and suppliers). Our teamprovides flexible solutions for teaming,suggestions, continuous improvement,

recognition, customer input and supplierideas. TQS services include training,consulting, outsourcing, assessment toolsand the world-class SIM software.

TQM Management Consultants934 Rodney DriveSan Leandro, CA 94577Ph. 510-895-5834 Fax 510-895-1087www.tqmmc.comImplementation, training and consultingfor total quality management (includingBaldrige Award, ISO 9000, AS9000,TL9000 and QSR certification plusstatistical process control (all levels). Also,training and facilitation for team building,strategic planning, business processreengineering and train-the-trainer.Experienced with manufacturing resourceplanning (MRP II/ERP) and relatedprocesses.

TQM Systems12382 Mollylea DriveBaton Rouge, LA 70815Ph. 800-814-4972 Fax 225-273-4979www.tqmsystems.comProvides training and consulting for ISO9000, QS-9000, ISO 14000 and TQMtools. We were the consultant for the firstand third acute care hospitals registered toISO 9000. Worked with more than 100certified organizations in manufacturing,service companies, health care, APIspecifications and ASME Code.

Track 2000 Quality Associates510 Scuttlehole Road, RR1Plainfield, ON K0K 2V0, CanadaPh. 613-477-2500 Fax 613-477-1842

The Training Clinic645 Seabreeze DriveSeal Beach, CA 90740Ph. 800-937-4698 Fax 562-430-9603www.thetrainingclinic.comThe Training Clinic is America’s leading“Train-the-Trainer” provider with moreworkshops, subjects and content. Throughconveniently located public and in-company workshops, we provideprofessional development to trainers,curriculum developers, training managersand coordinators. Small workshops stresspracticality, adult learning methods,participant involvement and state-of-the-artcontent.

The Training Edge201 E. Dundee RoadPalatine, IL 60067Ph. 800-292-4375 Fax 847-776-7031www.trainingedge.com

Traver AssociatesTwin Lions on Crooked LakeAverill Park, NY 12018Ph. 621-7731 Fax 518-674-8086We provide training, seminars andconsulting in reducing product variationusing the Traver Nine-Step Problem-Solving Process, process improvement,statistical process control, processcapability, and design of experiments(DOE). Emphasis is on solving problemsof excess product variation that have notbeen solvable by other approaches.




Tri-Tech Services Inc.55 Old Clairton RoadPittsburgh, PA 15236Ph. 412-655-8970 Fax 412-655-8973www.tritechservices.comTri-Tech Services is one of NorthAmerica’s leading providers of engineeringconsulting, training and quality assuranceservices. Tri-Tech’s team of industryprofessionals has the expertise to provideaccurate and timely solutions for yourcompany. Whether your company needs anentire quality management system or anindividualized service such as computer-aided drafting, Tri-Tech can execute yourproject with proficiency.

Unique Development International Inc.17672 Laurel Park Drive N., Suite 400 ELivonia, MI 48152Ph. 800-622-6437 Fax 519-685-9043www.uniquedevelopment.com

Unique Solutions Inc.P.O. Box 1711Royal Oak, MI 48068-1711Ph. 248-435-5307 Fax 248-435-6349USI offers consulting and training withhands-on examples in DOE, SPC andmeasurement systems analysis, as well asteam building.

University of California Extension,Santa Cruz

10420 Bubb RoadCupertino, CA 95014Ph. 408-342-0231 Fax 408-342-0164www.ucsc-extension.edu

University of TennesseeCenter for Executive Education

708 Stokely Management CenterKnoxville, TN 37996Ph. 865-974-5001 Fax 865-974-4989mdc.bus.utk.eduThe University of Tennessee Center forExecutive Education offers management/executive education, implementation andconsultative support in the areas ofcontinuous process improvement,statistical thinking and methodology,design of experiments, black beltcertification, lean manufacturing and leanenterprise thinking, project management,management of technical employees,logistics, and general management.

Value Management Associates4423 Flintstone RoadAlexandria, VA 22306Ph. 703-768-5212 Fax 703-768-5213VMA is a full-service ISO 9000consultancy. We provide consultation,training and auditing. We specialize insmall and medium-sized businessesinterested in improving customersatisfaction, productivity and product/service quality.

Vanguard Consulting1980 Valley ViewNorthfield, IL 60093Ph. 847-446-0820 Fax 847-446-0821We aid organizations with strategic qualityplanning. Designs and aids implementationof ISO 9000, QS-9000 and processimprovement and provides associated

training in TQM, SPC, QFD, DOE, ISO9000/QS-9000. Gap analysis andpreassessments for ISO 9000 and QS-9000services by certified auditors.

Versa CertificationConsultants de Mexico

Miguel Nieto 2595 Nte. Colonia IndustrialMonterrey, NL 64440, MexicoPh. 011-528-372-8703 Fax 011-528-372-7538VCC de Mexico specializes in qualitysystems diagnosis, support in imple-mentation of quality programs, and third-party surveying and product sorting for themaquila industry. Fully bilingual personnelavailable to serve you.

The Victoria Group Inc.10340 Democracy Lane, Suite 204Fairfax, VA 22030Ph. 800-845-0867 Fax 703-691-2542www.victoriagroup.comThe Victoria Group is an ISO 9001-registered, ISO/QS consulting and trainingcompany. Along with consulting andtraining, we also help companies promotetheir registration with our ISO 9000 andQS-9000 promotional products and nowoffer businesses the latest informationresource and promotional opportunity withisoregistered.com.

Vision-IBS Ltd.P.O. Box 251051West Bloomfield, MI 48325Ph. 877-767-4462 Fax 248-788-8003www.vision-ibs.com

W. R. Wayman & Associates3722 Twin Oak CourtFlower Mound, TX 75028Ph. 972-539-0335 Fax 972-539-0335This training and consulting firm offerspractical and cost-effective services,including AS9000, ISO 9000, QS-9000,TL9000, independent audits, TQM, SPC,customer satisfaction, continuousimprovement, systems development,problem solving, benchmarking, qualitycosts and team building.

Walker Information3939 Priority Way S. DriveIndianapolis, IN 46240Ph. 800-231-4904 Fax 317-843-8897www.walkerinfo.comWalker Information conducts stakeholderresearch and measurement in the importantareas of customer satisfaction, employeecommitment, corporate reputation andbusiness ethics. Our research products andservices benefit businesses of all types andsizes around the world through our ownoffices and through our business partnersin the Walker Information Global Network.

R. T. Westcott & Associates263 Main St., Suite 308Old Saybrook, CT 06475Ph. 860-388-6094 Fax 860-388-6094RTWA, through its network of 25associates, guides smaller organizations inachieving certified quality andenvironmental management systems.RTWA guides organizations in strategicplanning, applications of lean thinking andother profitability improvementtechniques. RTWA provides training inprocess management, project management,quality tools, internal auditing, teambuilding and facilitation, problem solving,and root cause analysis. Clients following

our guidance are guaranteed success inachieving their project’s goal.

Wheeler and Young Inc.33 Peter St.Markham, ON L3P 2A5, CanadaPh. 905-471-9064 Fax 905-471-9989www.wheeler-and-young.on.caWheeler and Young Inc. provides businessmanagement solutions, includingimplementation of ISO 9000-compliantquality management systems for high-tech,software and other knowledge-basedcompanies. Proven track record since1993. Practical, hands-on work to helpcompanies succeed.

Whittington & Associates, LLC636 Gunby RoadMarietta, GA 30067Ph. 800-404-7585 Fax 770-955-0863Training, consulting and auditing for ISO9000, QS-9000, ISO/TS 16949, TL9000and AS9100 by certified lead auditors.Manufacturing, software and servicescompanies have relied on our experiencefor successful registration and qualityimprovement.

Williams & Associates294 Queen St., Suite BActon, ON L7J 2M2, CanadaPh. 519-853-0571 Fax 519-853-4816www.aztec-net.com/~wa-iso9kWilliams & Associates develop andprovide business performanceimprovement consulting services,specializing in ISO 9000 and ISO 14001standards. We have offices in Acton,Ontario (Canada) and Cleveland and haveworldwide representation with BDODunwoody and Associates Ltd.

Woods Quality Center4401 Sixth St. S.W.Cedar Rapids, IA 52404Ph. 319-399-6465 Fax 319-399-6457www.wqc.org

WorldSource One Inc.P.O. Box 35800Las Vegas, NV 89133Ph. 800-999-1199 Fax 702-645-6283


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