2000 collision prep guide

THE OFFICIAL

ASE PREPARATION GUIDE

ASECollision Repair

and RefinishTests

®

Includes Damage Analysis & Estimating!

ASE COLLISION REPAIR/REFINISH & ESTIMATING PREPARATION GUIDE PAGE 1I

ASE COLLISION REPAIR/REFINISHPREPARATION GUIDE

Overview ----------------------------------------------------------------- 1-5

Collision Repair/Refinish Tests------------------------------------ 6-39• Painting and Refinishing (Test B2) ----------------------------------- 6• Non-Structural Analysis and Damage Repair (Test B3) --------- 13• Structural Analysis and Damage Repair (Test B4) --------------- 19• Mechanical and Electrical Components (Test B5) ---------------- 24• Damage Analysis and Estimating (Test B6) ----------------------- 32

Industry Training --------------------------------------------------- 39-46

Table of Contents

ASE COLLISION REPAIR/REFINISH & ESTIMATING PREPARATION GUIDE PAGE 1

OVERVIEW

IntroductionThis Preparation Guide is intended to help collision repair/refinish technicians andcollision damage estimators study for the ASE certification tests. It was written bythe same people who develop and assemble the actual ASE tests and, therefore,should be very useful for reviewing technical knowledge and seeking additionalreference material.

ASE voluntary certification is a means through which technicians and estima-tors can prove their abilities to themselves, to their employers, and to their customers.By passing ASE tests you will earn the most valuable credential available to collisionrepair technicians and estimators. Because the tests are tough, you’ll have thesatisfaction of proving to yourself that you are among the elite in your profession.What’s more, these credentials are recognized throughout the nation.

Certified technicians and estimators promote customer trust and improve theimage of the industry. And trust and professionalism are the first steps to a better,more prosperous business.

ASE encourages you to take the tests and to join the proven pros who wear theASE Blue Seal of Excellence®.

How Do I Become Certified?There are four tests for technicians and one test for estimators in the ASE CollisionRepair and Refinish certification series. If you pass one or more of tests B2, B3, B4,and B5, and have at least two years of hands-on working experience in collisionrepair or refinishing, you will become certified as an ASE Collision Repair orRefinishing Technician. If you pass all four of these tests and meet the experiencerequirement, you will earn the certificate of ASE Master Collision Repair/Refinish-ing Technician. If you pass test B6, and have at least two years of working experiencein collision damage estimating, you will become certified as an ASE CollisionDamage Estimator. (Appropriate vocational training may be substituted for up to oneyear of work experience.)

If you fail a test, you may take it again during any scheduled test administrationin which it is offered. And remember, you are the only one who will receive your testsscores; results will not be given over the phone nor will they be released to anyonewithout your written permission.

ASE COLLISION REPAIR/REFINISH & ESTIMATING PREPARATION GUIDE

OVERVIEW (CONTINUED)

ASE tests and certifies autobody technicians and estimators in the followingareas:

• Painting and Refinishing (Test B2)• Non-Structural Analysis and Damage Repair (Test B3)• Structural Analysis and Damage Repair (Test B4)• Mechanical and Electrical Components (Test B5)• Damage Analysis and Estimating (Test B6)

ASE also offers certification in Automobile, Medium/Heavy Truck, TruckEquipment, School Bus, and Engine Machinist specialties. Separate PreparationGuides are available.

For additional information on ASE testing, you can receive the RegistrationBooklet by mailing the coupon contained on the back cover of this booklet. TheRegistration Booklet gives test dates, locations and other important informationabout the certification program. It also contains a registration form to use in signingup for the tests.

Who Writes the Questions?The questions, written by service industry experts familiar with all aspects ofcollision repair, are entirely job-related. They are designed to test the skills that youneed to know on the job; theoretical knowledge is not covered.

Each question has its roots in an ASE “item-writing” workshop where servicerepresentatives from automobile manufacturers (domestic and import), parts andequipment manufacturers, working collision technicians, estimators, and vocationaleducators meet in a workshop setting to share ideas and translate them into testquestions. Each test question written by these experts must survive review by allmembers of the group. The questions are written to deal with practical problems ofdiagnosis and repair experienced by technicians and estimators in their day-to-daywork.

From there, all questions are pre-tested and quality-checked on a nationalsample of technicians and estimators. Those questions that meet ASE standards ofquality and accuracy are included in the scored sections of the tests; the “rejects” aresent back to the drawing board or discarded altogether.

Each certification test is made up of between forty and eighty multiple-choicequestions. The testing sessions are 4 hours and 15 minutes, allowing plenty of timeto complete several tests.

How Do I Prepare for the ASE Tests?Become familiar with test content and question format: The Test Specifications inthis booklet contain a summary description of the content covered by each test. TheTask Lists describe the actual work performed by technicians in each specialty area.



Together, these form a “blueprint” for writing and assembling the ASE tests.

Please note that each question on the test is keyed, or linked, to a particular taskor set of tasks in the task list. Therefore, a review of the task lists, with an eye tojudging whether you know how to perform each task listed, will provide you valuableinformation as you prepare for the tests.

There are five types of multiple-choice questions on the tests, each of which isincluded in the sample questions in this booklet. Note the different instructions forsome questions.

Be sure to read each question carefully, (twice, if necessary) so that youunderstand exactly what is being asked. Each question tests a specific diagnostic orrepair problem and has only one best answer.

To summarize, we suggest the following steps be taken:Step 1. Study the content list for each test you will attempt.Step 2. Carefully read the task list for each area.Step 3. Go over the sample questions to become familiar with each

question type. This is very important.Step 4. Review steps 1 through 3 and identify the skill area(s) where

you need additional study.

Types of Knowledge Measured By the TestsThe types of knowledge and skills you will need to know to pass the tests are asfollows:

• Basic technical knowledge: Tests your knowledge of what is in a system andhow the system works, and what are the proper procedures and precautions to befollowed in making repairs and adjustments.

• Correction or repair knowledge and skill: Tests your understanding andability to apply generally accepted repair procedures and precautions in assembly,disassembly, and reconditioning operations; and in making major inspections andadjustments. Also tests ability to use shop manuals and precision tools of the trade.

• Testing and diagnostic knowledge and skill: Tests your ability to recognizerepair problems and to use generally available measurement and testing equipmentto diagnose the difficulty. Also tests your ability to trace the effects of a particularcondition and find the cause of a particular set of symptoms.

If you are an experienced and competent technician or estimator, a carefulreview of this booklet, and additional brush-up on those areas in which you areweakest, is all you should need to pass the ASE tests.

Before The TestsTry to be well-rested for the tests so you will be alert and efficient. Take three or four



sharpened soft-lead (#2) pencils and an eraser with you; pencils will not be furnishedat the test center. If you wish to pace yourself, bring a watch, some testing rooms maynot have clocks. Finally, be sure to bring along your test center admission ticket andsome form of photo identification.

At the Test CenterWhen you reach the test center, wait in the assigned area until the proctor begins thetest administration. He or she will instruct you in filling out the answer folder and willtell you the amount of time allotted for each test.

Once the test has begun, keep track of time. Do not spend too long on any onequestion. If a question is difficult, mark the answer that you think is correct and puta check by it in the test book. Then go on to the next question. If you finish beforethe allotted time, you may go back to the questions that you checked.

It is to your advantage to answer every question. Do not leave any answersblank. Your score will be based on the number of correct answers that you give.

Test Content and Sample QuestionsThe following material is designed to help technicians and estimators prepare for theASE certification tests.

Each section begins with the Test Specifications, which will list the maincategories covered on that particular test and the number of test questions andpercentage of the test devoted to each topic.

The Task List describes the work activities a technician and estimator should beable to perform in each technical area covered on that test. This list was developedby working technicians, estimators, and technical experts from across the countryand will provide a valuable check list of what to study for the test(s).

These task descriptions offer detailed information to technicians and estimatorspreparing for the test(s) and to persons who may be instructing technicians orestimators. The task lists may also serve as guidelines for question writers, reviewers,and test assemblers.

It should also be noted that the number of questions in each content area may notequal the number of tasks listed. Some of the tasks are complex and broad in scopeand may be covered by several questions. Other tasks are simple and narrow in scopeand one question may cover several tasks. The main objective in listing the tasks isto describe accurately what is done on the job, not to make each task correspond toa particular test question.

Sample questions follow. Although these same questions will not appear onactual tests, they are in the same format as actual test questions. All five types ofmultiple-choice questions used on the ASE tests are represented here. Note the


different instructions for some questions.

Answers to the sample questions are located at the end of each section. The firstquestion and answer also include a brief explanation to help you learn how to analyzepossible answers. ■



Content Questions PercentageArea in Test of Test

A. Surface Preparation 13 24%B. Spray Gun Operation and Related Equipment 8 14%C. Paint Mixing, Matching, and Applying 14 26%D. Solving Paint Application Problems 9 16%E. Finish Defects, Causes, and Cures 6 11%F. Safety Precautions and Miscellaneous 5 9%

Total 55 1 100%

TEST SPECIFICATIONSPAINTING AND REFINISHING (TEST B2)

1Note: The test could contain up to ten additional questions that are included forstatistical research purposes only. Your answers to these questions will not affect yourscore, but since you do not know which ones they are, you should answer all questionsin the test. The five-year Recertification Test will cover the same content areas as thoselisted above. However, the number of questions in each content area of the RecertificationTest will be reduced by about one-half.


TASK LISTPAINTING AND REFINISHING (TEST B2)

Reading this task list will allow you to focus your preparation on those subjects whichneed your attention. If you feel comfortable with your knowledge about a particulartask, you are probably prepared for questions on that subject. If, on the other hand,you have any doubts, this is where you should spend your study time. Any good textbook or service manual will give you the information you need. Also, you shouldconsider how many questions will be asked in each content area.

A. Surface Preparation (13 questions)1. Remove, assess, and store trim and moldings.2. Remove dirt, road grime, wax, or other protective coatings from area to be refinished

and adjacent vehicle surfaces.3. Inspect and identify substrate, type of finish, and surface condition; develop a plan

for refinishing.4. Remove paint finish.5. Dry or wet sand areas to be refinished.6. Featheredge areas to be refinished.7. Identify type of substrate and apply suitable treatment or primer.8. Mask trim, and protect other areas that will not be refinished.9. Mix primer, primer-surfacer, or sealer; spray onto surface of repaired area.

10. Apply two-component putty to minor surface imperfections.11. Dry or wet sand area to which primer-surfacer and/or two-component putty have been

applied.12. Remove dust from area to be refinished, including cracks or moldings of adjacent

areas.13. Clean area to be refinished using a proper cleaning solution.14. Remove, with a tack rag, any dust or lint particles from the area to be refinished.15. Apply suitable sealer to the area being refinished when sealing is needed or desirable.16. Remove imperfections from sealer.17. Prepare the repaired and adjacent areas for blending.18. Apply stone chip-resistant coating.19. Restore corrosion resistant coatings, caulking, and seam sealers to repaired areas.20. Remove decals, transfers, tapes, woodgrains, pinstripes (painted and taped), etc.

B. Spray Gun Operation and Related Equipment (8 questions)1. Inspect, clean, and determine condition spray guns and adequacy of related equip-

ment (air hoses, regulator, air lines, air source, filtration unit and spray environment).2. Check and adjust spray gun pressure for siphon-feed, pressure-feed, gravity-feed,

HVLP (high volume, low pressure) and LVLP (low volume, low pressure) guns.3. Adjust spray gun using fluid and pattern control valves.4. Select correct spray gun, needle, fluid tip, and air cap for material being sprayed.


B2 TASK LIST (CONTINUED)

5. Force-dry refinishing materials.C. Paint Mixing, Matching, and Applying (14 questions)

1. Determine type and color of finish already on vehicle.2. Identify paint color formula and proper usage of mixing equipment and materials.3. Shake, stir, reduce, catalyze, and strain refinish material according to manufacturer’s

recommendations.4. Use appropriate spray technique (gun arc, gun angle, gun distance, gun speed, and

spray pattern overlap) for finish being applied.5. Apply selected product on test panel or let-down panel in accordance with vehicle/

refinishing manufacturer’s recommendations.6. Apply single stage topcoat for spot and panel refinishing, and overall refinishing.7. Apply basecoat for spot and panel blending, and overall refinishing.8. Apply multi-stage (mica, pearl, etc.) coats for spot repair, panel blending, and overall

refinishing.9. Apply clearcoat.

10. Check color match; adjust as necessary.11. Identify the types of rigid, or flexible plastic parts to be refinished; determine the

proper materials and refinishing procedures.12. Refinish rigid, soft, or flexible plastic parts.13. Refinish interior components, upholstery, dashes, and vinyl tops).D. Solving Paint Application Problems (9 questions)

1. Identify blistering (raising of the refinished surface); determine the cause(s), andcorrect the condition.

2. Identify blushing (milky or hazy formation); determine the cause(s), and correct thecondition.

3. Identify contaminants in the refinished surface; determine the source(s), and correctthe condition.

4. Identify a dry spray appearance in the refinished surface; determine the cause(s), andcorrect the condition.

5. Identify the presence of fish-eyes (crater-like openings) in the refinished surface;determine the cause(s), and correct the condition.

6. Identify lifting (surface distortion or shriveling) of the refinished surface; determinethe cause(s), and correct the condition.

7. Identify mottling or streaking in metallic and mica paint finishes; determine thecause(s), and correct the condition.

8. Identify excessive texture (orange peel) appearance of the refinished surface;determine the cause(s), and correct the condition.

9. Identify an overspray condition; determine the cause(s), and correct the condition.10. Identify solvent popping or pin-holing in the refinished surface; determine the

cause(s), and correct the condition.11. Identify sags and runs in the refinished surface; determine the cause(s), and correct the

condition.12. Identify sandscratch swelling in the refinished surface; determine the cause(s), and

correct the condition.13. Identify shrinking or splitting while the finish is curing; determine the cause(s), and

correct the condition.



14. Identify color mismatch; determine the cause(s), and correct the condition.15. Identify tape tracking; determine the cause(s), and correct the condition.16. Identify loss of gloss in the refinished surface; determine the cause(s), and correct the

condition.E. Finish Defects, Causes, and Cures (6 questions)

1. Identify poor adhesion; determine the cause(s), and correct the condition.2. Identify finish cracking (crowsfeet or line-checking, micro-checking, etc.); determine

the cause(s), and correct the condition.3. Check for rust spots (corrosion); determine the cause(s), and correct the condition.4. Identify blistering in the finish surface; determine the cause(s), and correct the

condition.5. Identify water spotting on finish surface; correct the condition.6. Identify finish damage caused by bird droppings, tree sap, and other natural causes;

correct the condition.7. Identify finish damage caused by airborne contaminants, (acids, soot, rail dust, and

other industrial-related causes); correct the condition.8. Identify die-back conditions (dulling of the paint film showing haziness, or film

distortion showing shrinking); correct the condition.9. Identify chalking (oxidation); correct the condition.

10. Identify body filler bleed-through or staining; correct the condition.11. Identify solvent popping or pin-holing; correct the condition.12. Identify damage caused by buffing painted surfaces; correct the condition.13. Identify film defect from too much or too little film build; measure finish film

thickness.14. Sand and polish minor suface imperfections.

F. Safety Precautions and Miscellaneous (5 questions)1. Identify and take necessary precautions with hazardous operations and materials

according to EPA regulations.2. Identify and correct hazards to employee health and safety according to OSHA/

NIOSH guidelines.3. Inspect spray environment for health and safety hazards.4. Select proper respiratory protection system; inspect to insure proper fit, operation, and

maintenance.5. Apply decals, transfers, tapes, woodgrains, pinstripes (painted and taped), etc. ■


SAMPLE QUESTIONSPAINTING AND REFINISHING (TEST B2)

1. Painter A says that metal conditioner should be used under plastic filler to assureproper adhesion. Painter B says that metal conditioner should be used underplastic filler only if rust is present. Who is right?

(A) A only (C) Both A and B(B) B only (D) Neither A nor B

2. Painter A says that primer-surfacer will dry faster if it is sprayed in several coatswith flash time between coats. Painter B says that there will be less bridging if allthe primer-surfacer is sprayed in one application. Who is right?


3. Paint can directions say to reduce the paint by adding 1 1/2 parts of reducer/solventto 1 part of paint. The mixture in the can shown above will be at what level whenthe right amount of reducer/solvent is added?

(A) 3 3/4 (C) 2 3/4(B) 3 1/2 (D) 2 1/2

4. Which of these is the most likely cause of swirl marks when machine polishing orglazing a clear coat?

(A) Moving the polisher too slowly(B) Using a low-speed polisher(C) Using a pad that is too coarse(D) Applying the polishing compound too thickly

PAINT LEVEL

6

1

2

3

4

5

Questions:


5. Which of these can be done to make metallic colors lighter?

(A) Add more reducer/solvent to the paint.(B) Apply the finish in cooler shop temperatures.(C) Apply the finish with lower air pressure.(D) Apply more wet coats.

6. Which of these statements about making a color match test is true?

(A) The old finish should be waxed before checking.(B) The new color should be checked while it is still wet.(C) The new color should be sprayed on a small area of the old surface.(D) The new color should be checked against an area of the original finish.

7. Dirt nibs are being sanded from a metallic base coat before applying the clear coat.Painter A says that the clear coat may be applied directly over the sanded base coat.Painter B says that applying another base coat will help prevent sand-scratchesfrom appearing. Who is right?


8. The fender shown above has been metal repaired and refinished. Painter A saysthat the scratches could be caused by applying the finish coat before the primer wasdry. Painter B says that the scratches could be caused by using too rough a grit tofinish the featheredge. Who is right?


B2 SAMPLE QUESTIONS (CONTINUED)



Answer Key:

1. D 2. A 3. A 4. C 5. A 6. D 7. B 8. C 9. D 10. B

9. A car with a cracking and splitting enamel finish is to be repainted. Painter A saysthe cracked and split area can be fixed by applying primer-surfacer. Painter B saysthe cracked and split area can be fixed by applying sealer. Who is right?


Question 10 is not like the ones above.

It has the word EXCEPT. For this question, look for the choice that could NOTcause the described situation. Read the entire question before choosing youranswer.

10. The spray gun shown above dribbles paint from the front of the fluid needle valvewhen the trigger is released. Any of these could be the cause EXCEPT:

(A) orifice Z is partly blocked with dry material.(B) nut Y is too loose.(C) spring W is broken.(D) rod X is bent.

W

X

Z

Y



A. Preparation 5 9%B. Outer Body Panel Repairs,

Replacements, and Adjustments 18 33%C. Metal Finishing and Body Filling 9 16%D. Glass and Hardware 5 9%E. Welding and Cutting 12 22%F. Plastic Repair 6 11%

Total 55 1 100%

TEST SPECIFICATIONSNON-STRUCTURAL ANALYSIS AND

DAMAGE REPAIR (TEST B3)



TASK LISTNON-STRUCTURAL ANALYSIS ANDDAMAGE REPAIR (TEST B3)


A. Preparation (5 questions)1. Review damage report; analyze damage to determine appropriate methods for overall

repair.2. Lift, raise, and position vehicle to perform repairs.3. Remove outside trim and moldings as necessary; store removed parts.4. Remove damaged or undamaged inside trim and moldings as necessary; store

removed parts.5. Remove undamaged, non-structural body panels and components that may interfere

with or be damaged during repair.6. Remove all vehicle mechanical and electrical components that may interfere with or

be damaged during repair.7. Protect panels and parts adjacent to repair area to prevent damage during repair.8. Remove dirt, grease, wax, and other contaminants from areas to be repaired.9. Remove pinstripes, emblems and decals (transfers/overlays, woodgrains).

10. Remove corrosion protection, undercoatings, sealers, and other protective coatings asnecessary to perform repairs.

11. Remove repairable plastics and other parts that are recommended for off-vehiclerepair.

12. Identify potential safety and environmental concerns associated with vehicle compo-nents and systems, i.e. ABS, air bags (SRS), refrigerants, coolants, etc.

13. Determine repair procedures in accordance with the vehicle manufacturer’s specifica-tions and industry procedures.

B. Outer Body Panel Repairs, Replacements, and Adjustments (18 questions)1. Determine the extent of the direct and indirect damage and the direction of impact;

plan the methods and order of repair.2. Remove and replace bolted, bonded, and welded panels or panel assemblies.3. Determine the extent of damage to aluminum body panels; repair, weld, or replace.4. Remove, replace, and align hood, hood hinges, and hood latch/lock.5. Remove, replace, and align deck lid, lid hinges, and lid latch/lock.6. Remove and replace doors, tailgates, hatches, lift gates, latch/lock assemblies, and

hinges.



7. Remove, replace, and align bumpers, reinforcements, guards, absorbers, isolators, andmounting hardware.

8. Check and adjust clearances of front fenders, header, and other panels.9. Check door hinge condition and alignment, adjust or replace as necessary, and adjust

door clearances.10. Straighten contours of damaged panel to a surface condition suitable for metal

finishing or body filling.11. Weld cracked or torn metal body panels.12. Apply protective coatings and sealants to restore corrosion protection.13. Remove damaged sections of metal body panels; weld in replacements.14. Repair door frame, repair or replace door skins; inspect intrusion beams.15. Replace or repair plastic panels.16. Restore sealers, mastic, sound deadeners, and foam fillers.17. Diagnose and repair water leaks, dust leaks, wind noise, squeaks, and rattles.18. Install interior and exterior trim and moldings.

C. Metal Finishing and Body Filling (9 questions )1. Remove paint from the damaged area of a body panel.2. Metal finish the damaged area of a body panel to eliminate surface irregularities.3. Prepare surface for application of body filler material.4. Heat shrink stretched panel areas to proper contour.5. Cold shrink stretched panel areas to proper contour.6. Mix and apply plastic body filler; shape during curing.7. Sand cured plastic body filler to contour.

D. Glass and Hardware (5 questions)1. Inspect, adjust, or replace moveable, electrically-heated, stationary, mechanically-

fastened, bonded, and hinged glass.2. Inspect, adjust, repair, or replace window regulators, run channels, power mecha-

nisms, and related controls.3. Repair or replace power sun/moon roofs and related controls.4. Inspect, repair or replace, and adjust removable, manually-operated glass roof panels

and hardware.5. Diagnose and repair water leaks, dust leaks, and noises; inspect, repair, or replace

weatherstripping.6. Inspect, adjust, and install convertible top and related mechanisms.

E. Welding and Cutting (12 questions)1. Identify weldable and non-weldable materials used in vehicle construction.2. Understand the limitations of welding and cutting high-strength steels and other

metals.3. Determine correct welding process [GMAW (MIG), compression/ resistance spot,

GTAW (TIG)], electrode, wire type, diameter, and gas to be used in specific weldingsituations.

4. Adjust the welding equipment for proper operation.5. Perform test welds. Visually inspect and perform destructive test.6. Identify safety considerations: Eye protection, proper clothing, respiratory protection,

shock hazards, fumes, material safety data sheet (MSDS), etc. before beginning anywelding operation.



7. Apply knowledge of the proper procedures for safely handling compressed-gascylinders.

8. Insure proper work clamp (ground) location.9. Use the proper gun-to-joint angle, and direction of gun travel, for welds being made

in all positions.10. Protect vehicle components, including computers and other electronic modules, from

possible damage caused by welding and cutting.11. Clean the metal to be welded; assure good metal fit-up; apply corrosion protection.12. Perform the correct joint type (butt, lap, etc.) for the weld being made.13. Determine the correct type of weld (continuous, stitch/pulse, tack, plug, spot, etc.) for

each specific welding operation.14. Identify the causes of weld defects; make necessary adjustments.15. Identify proper cutting process for different materials and locations.F. Plastic Repair (6 questions)

1. Identify the types of plastic(s); determine repairability.2. Identify the proper plastic repair procedure; clean and prepare the surfaces of plastic

parts.3. Repair plastic parts by welding or using repair materials (adhesives, reinforcing

materials).4. Reshape and shrink flexible exterior plastic parts.5. Remove damaged areas from rigid exterior SMC (sheet-molded compound); repair

with partial panel installation.6. Repair deep gouges, holes, and cracks in SMC (sheet-molded compound) panels.7. Replace bonded SMC (sheet molded compound) body panels; straighten or align

panel supports.8. Replace mechanically fastened or bonded non-SMC plastic body panels; straighten or

align panel supports. ■


SAMPLE QUESTIONSNON-STRUCTURAL ANALYSIS AND

DAMAGE REPAIR (TEST B3)

1. Technician A says that adding a shim at point X shown above will raise the frontedge of the deck lid. Technician B says that adding a shim at point X will lowerthe back edge of the deck lid. Who is right?


2. A damaged steel door outer panel (skin) is being replaced. Technician A says thatthe damaged panel could be removed by grinding away the outer edge with a discgrinder. Technician B says that the new panel could be attached by tack welding.Who is right?


3. A damaged steel fender has been roughed out and prepared for plastic filler.Technician A says that a metal conditioner should be applied to the base metalareas to improve filler adhesion. Technician B says that all paint should beremoved from the damaged area to improve filler adhesion. Who is right?


DECK LID

X

Questions:


Answer Key:

1. A 2. C 3. B 4. D 5. C 6. C 7. C 8. C 9. D

4. A damaged panel has been filled with plastic filler that has not cured properly.Technician A says that an air file with 24D open-coat abrasive should be used toshape the plastic. Technician B says that an air file with 50C closed-coat abrasiveshould be used to shape the plastic. Who is right?


5. After high-strength steel is heated, it should be cooled by:

(A) spraying it with cold water. (C) letting it cool naturally.(B) air hosing it. (D) wiping it with oil.

6. Technician A says that the gas flow rate must be regulated before using a MIGwelder. Technician B says that the wire speed must be adjusted before using a MIGwelder. Who is right?


7. A technician is opening the cylinder valves on an oxyacetylene outfit. To preventdamage to the regulator diaphragms, he should do which of these first?

(A) Turn both adjusting screws in until there is tension on the diaphragms.(B) Close both torch valves until the cylinder valves are fully open.(C) Turn both adjusting screws out until there is no tension on the diaphragms.(D) Fully open both torch valves until the cylinder valves are fully open.

8. Cracks in a thermoplastic bumper fascia are to be repaired. Technician A says thatthe repairs can be made with a plastic welder. Technician B says that the repairscan be made with a structural adhesive. Who is right?



It has the word EXCEPT . For this question, look for the choice that could NOTcause the described situation. Read the entire question before choosing your answer.

9. All of the following types of SMC (sheet molded compound) panel damagesrequire a two-sided repair procedure EXCEPT:

(A) cranks or fractures. (C) tears or rips.(B) holes or punctures. (D) gouges or grooves.



TEST SPECIFICATIONSSTRUCTURAL ANALYSIS AND DAMAGE REPAIR (TEST B4)



A. Frame Inspection and Repair 13 26%B. Unibody Inspection, Measurement,

and Repair 20 40%C. Stationary Glass 4 8%D. Metal Welding and Cutting 13 26%

Total 50 1 100%


TASK LISTSTRUCTURAL ANALYSIS AND DAMAGE REPAIR (TEST B4)


A. Frame Inspection and Repair (13 questions)1. Diagnose structural damage using tram, self-centering gauges, or three-dimensional

measuring systems (mechanical, electronic/computerized, laser) in accordance withvehicle manufacturer’s/industry standards.

2. Lift, anchor, and support vehicle for repair and realignment.3. Straighten and align mash/collapse damage (change in length).4. Straighten and align sag/kickup damage (change in height).5. Straighten and align sidesway/sway damage (change from centerline).6. Straighten and align twist damage.7. Straighten and align diamond damage.8. Repair or replace damaged frame, frame horns, side rails, cross members, frame

brackets, supplemental restraint system (SRS) mounting locations, and front or rearsections in accordance with vehicle manufacturer’s/ industry standards.

9. Restore corrosion protection to repaired or replaced frame areas.10. Repair or replace stress-cracked frame members in accordance with vehicle

manufacturer’s/industry standards.11. Diagnose damaged steering, suspension, and powertrain components which can cause

vibration, steering, and wheel alignment problems; replace steering and suspensioncomponents in accordance with vehicle manufacturer’s/ industry standards.

12. Perform cold or heat stress-relieving procedures in accordance with vehiclemanufacturer’s/industry standards.

13. Determine the extent of direct and indirect damage, and the direction of impact; planthe methods and sequence of repair.

B. Unibody Inspection, Measurement, and Repair (20 questions)1. Diagnose underbody and upperbody structural damage using tram, self-centering

gauges, or three-dimensional measuring systems (mechanical, electronic/computer-ized, laser), and dedicated and universal fixtures, in accordance with vehiclemanufacturer’s/industry standards.

2. Diagnose damaged steering, suspension, and powertrain components which can causevibration, steering, and wheel alignment problems; replace steering and suspensioncomponents in accordance with vehicle manufacturer’s/industry standards.



3. Identify the control points of all supplemental restraint system (SRS) componentmounting locations.

4. Determine the extent of direct and indirect damage, and the direction of impact; planthe methods and sequence of repair.

5. Lift, anchor, and support vehicle for repair and realignment.6. Straighten, align, and/or replace center section. (Cowl, bulkhead, roof, roof rails,

pillars, floor, windshield/back glass openings, door openings, rocker panels,crossmembers, and floor pans).

7. Straighten, align, and/or replace rear section. (Quarter panels, rear compartmentopening, wheelhouse assemblies, rear body panel, rails, suspension, crossmembers,and powertrain mounting points).

8. Straighten, align, and/or replace front sections. (Aprons, strut towers, upper andlower rails, steering, suspension, crossmembers, and powertrain mounting points).

9. Perform cold or heat stress-relieving procedures in accordance with vehiclemanufacturer’s/industry standards.

10. Restore corrosion protection to repaired or replaced unibody structural areas.11. Restore noise, vibration, harshness (NVH) materials in accordance with

manufacturer’s/industry standards.C. Stationary Glass (4 questions)

1. Remove and replace front and rear stationary glass (heated and non-heated) inaccordance with manufacturer’s/industry standards.

2. Remove and replace side modular/stationary glass in accordance withmanufacturer’s/industry standards.

D. Metal Welding and Cutting (13 questions)1. Determine correct welding process and procedure in accordance with vehicle

manufacturer’s/industry standards (GMAW MIG , squeeze-type resistance spot),electrode, wire type, diameter, and gas to be used in specific welding situations.

2. Set up and adjust welding equipment for the material to be welded (steel, aluminum).3. Determine proper welding technique for the type of welds being made.4. Protect vehicle systems and components, including computers and other electronic

modules, from possible damage during welding and cutting operations.5. Prepare the metal to be welded; assure good metal fit-up; apply weld-through primer

if necessary.6. Identify the type of weld joint (butt, lap, etc.) for the repair being made.7. Determine the correct type of weld (continuous, stitch/pulse, tack, plug, spot, etc.) and

preparation for each specific welding operation.8. Identify the causes of welding defects (spits and sputters, burn through, lack of

penetration, cracks in metal, porosity, incomplete fusion, excessive spatter, distortion,waviness of bead, and failure of wire to feed); make necessary adjustments.

9. Identify the proper cutting process (abrasive, mechanical, plasma arc) for differentmaterials and locations in accordance with vehicle manufacturer’s/industry standards.

10. Remove damaged structural steel and aluminum components, and weld in replace-ments in accordance with vehicle manufacturer’s/industry standards. ■


SAMPLE QUESTIONSSTRUCTURAL ANALYSIS AND DAMAGE REPAIR (TEST B4)

1. The frame shown in the diagram above has been damaged in a front end collision.Technician A says that the frame has sidesway damage. Technician B says that theframe has kickup damage. Who is right?


2. Technician A says that center-line frame gauges are used to check for sag.Technician B says that center-line frame gauges are used to check for sway. Whois right?


3. Which type of damage is LEAST likely to occur on a unibody vehicle?

(A) Sidesway(B) Diamond(C) Sag(D) Twist

Questions:


4. A car has been in a broadside collision. On the side opposite the impact, there istoo much gap at each end of the door. Technician A says that bent door hingescould be the cause. Technician B says that a bowed body shell could be the cause.Who is right?


5. A unibody strut tower is being installed using a MIG welder. Technician A saysthat a mixture of 75% argon and 25% carbon dioxide could be used. TechnicianB says that a mixture of 75% argon and 25% helium could be used. Who is right?


6. An incorrect caster reading on a unibody vehicle could be caused by a bent ormislocated:

(A) tie rod.(B) front cross member.(C) sway bar.(D) idler arm.


It has the word EXCEPT. For this question, look for the choice that could NOTcause the described situation. Read the entire question before choosing youranswer.

7. All of these could be used when replacing resistance spot welds on structuralpanels on a unibody vehicle EXCEPT:

(A) brass plug welds.(B) resistance spot welds.(C) MIG plug welds.(D) compression spot welds.

Answer Key:

1. A 2. C 3. B 4. B 5. A 6. B 7. A




A. Suspension and Steering 12 24%B. Electrical 9 18%C. Brakes 5 10%D. Heating and Air Conditioning 5 10%E. Engine Cooling Systems 4 8%F. Drive Train 5 10%G.Fuel, Intake, and Exhaust Systems 3 6%H. Restraint Systems 7 14%

1. Active Restraint Systems (2)2. Passive Restraint Systems (2)3. Supplemental Restraint Systems (SRS) (3)

Total 50 1 100%

TEST SPECIFICATIONSMECHANICAL AND ELECTRICAL COMPONENTS (TEST B5)

1Note: There could be up to ten additional questions that are included for statisticalresearch purposes only. Your answers to these questions will not affect your test score,but since you do not know which ones they are, you should answer all questions in thetest. The five-year Recertification Test will cover the same content areas as those listedabove. However, the number of questions in each content area of the Recertification Testwill be reduced by about one-half.


TASK LISTMECHANICAL AND ELECTRICAL COMPONENTS (TEST B5)


A. Suspension and Steering (12 questions)1. Identify suspension fasteners which should not be reused.2. Inspect and replace rack and pinion steering gear, inner tie rod ends, and bellows

boots.3. Remove and replace power steering pump, belts, hoses, and fittings; inspect pump

mounts.4. Remove and replace power steering gear (non-rack and pinion type).5. Remove and replace power rack and pinion steering gear; inspect and replace

mounting bushings and brackets; ensure proper mounting location.6. Inspect and adjust steering linkage geometry (attitude/parallelism).7. Inspect and replace pitman arm.8. Inspect and replace relay (center link/intermediate) rod.9. Remove and replace idler arms and mountings.

10. Remove and replace tie rod sleeves, clamps, and tie rod ends.11. Remove and replace steering linkage damper.12. Remove and replace upper and lower control arms, strut rods.13. Remove and replace upper and lower ball joints.14. Remove and replace steering knuckle/spindle/hub assemblies.15. Remove and replace coil springs and spring insulators (silencers).16. Inspect, replace, adjust front suspension torsion bars and inspect mounts.17. Inspect and replace MacPherson strut cartridge or assembly, upper bearing, and

mount.18. Inspect, remove and replace rear suspension transverse links, control arms, bushings,

and mounts.19. Inspect, remove and replace rear suspension leaf spring(s), leaf spring insulators

(silencers), shackles, brackets, bushings and mounts.20. Inspect rear axle assembly for damage and misalignment.21. Inspect and replace shock absorbers, air shock absorbers, load-leveling devices, air

springs, and associated lines, fittings and componets.22. Diagnose, inspect, adjust, or replace components of electronically-controlled steering

and suspension systems.


23. Measure vehicle ride height; determine needed repairs.24. Remove, replace, and align front and rear subframes.25. Diagnose steering column damage, looseness, and binding problems (including tilt

mechanisms); determine needed repairs.26. Diagnose manual and power steering gear (non-rack and pinion type) noises, binding,

uneven turning effort, looseness, hard steering and lubricant leakage problems;determine needed repairs.

27. Diagnose manual and power rack and pinion steering gear noises, vibration, loose-ness, and hard steering problems; ensure proper mounting location.

28. Inspect and replace steering shaft U-joint(s), flexible coupling(s), collapsible columns,and steering wheels.

29. Diagnose front and rear suspension noises and body sway problems; determineneeded repairs.

30. Diagnose MacPherson strut suspension noises and body sway problems; determineneeded repairs.

31. Diagnose vehicle wandering, pulling, hard steering, bump steering, memory steering,torque steering, and steering return problems; determine needed repairs.

32. Check and adjust front and rear wheel camber on vehicles with camber adjustments.33. Check front and rear wheel camber on vehicles without camber adjustments;

determine needed repairs.34. Check and adjust caster on vehicles with caster adjustments.35. Check and adjust caster on vehicles without caster adjustments; determine needed

repairs.36. Check and adjust front wheel toe; center steering wheel if necessary.37. Identify toe-out-on-turns (turning radius) related problems; determine needed repairs.38. Identify SAI (steering axis inclination)/KPI (kingpin inclination), included angle, and

scrub radius related problems; determine needed repairs.39. Check rear wheel toe; determine needed repairs.40. Identify thrust angle related problems; determine needed repairs.41. Check for wheel setback; determine needed repairs.42. Diagnose tire wear patterns; check and adjust air pressure.43. Diagnose axle/wheel/tire vibration, shimmy, and tramp (wheel hop) problems;

determine needed repairs.44. Measure wheel, tire, axle, and hub runout; determine needed repairs.45. Diagnose tire pull (lead) problems; determine corrective actions.46. Check wheels for dents, cracks, mounting surface damage, and worn lug holes.47. Diagnose wheel bearing problems; determine needed repairs.48. Remove and replace front and rear stabilizer (sway bar) bushing, brackets, mounts and

links.B. Electrical (9 questions)

1. Check voltages in electrical wiring circuits with a DMM (digital multimeter);determine repair procedure.

2. Check continuity and resistance in electrical wiring circuits and components with aDMM (digital multimeter); determine repair procedure.

3. Check electrical circuits, wiring, and connectors; repair according to manufacturers’specifications.



4. Inspect, test, and replace fusible links, circuit breakers, and fuses.5. Inspect, test, clean, and replace battery, battery cables, connectors, and clamps.6. Perform slow/fast battery charge in accordance with manufacturers’ recommenda-

tions.7. Identify programmable electrical/electronic components; record data for reprogram-

ming before disconnecting battery.8. Remove and replace alternator/generator, drive belts, pulleys, and fans; inspect and

adjust alignment.9. Check operation of exterior lighting; determine needed repairs.

10. Aim headlamps and fog/driving lamps; determine needed repairs.11. Check operation of retractable headlight assembly.12. Remove and replace motors, switches, relays, connectors, and wires of retractable

headlight assembly circuits.13. Inspect, test, adjust, and repair or replace switches, relays, bulbs, sockets, connectors,

and wiring of all interior and exterior light circuits.14. Remove and replace horn(s); check operation.15. Remove and replace components of windshield wiper/washer system; check opera-

tion.16. Check operation of power side windows and power tail-gate window systems;

determine needed repairs.17. Remove and replace power seat, motors, linkages, cables, etc.; check operation.18. Remove and replace components of electric door and hatch/trunk lock; check

operation.19. Remove and replace components of keyless lock/unlock devices and security systems;

check operation.20. Remove and replace electrical components of sunroof or convertible top; check

operation.21. Check operation of electrically heated mirrors, windshields, backlights, etc.; repair as

necessary.22. Remove and replace components of power antenna circuits; check operation.

C. Brakes (5 questions)1. Inspect brake lines and fittings for leaks, dents, kinks, rust, cracks or wear; torque

loose fittings and supports; replace brake lines (double flare and ISO types), hoses,fittings, seals, and supports.

2. Inspect flexible brake hoses for leaks, kinks, cracks, bulging, or wear; remove andreplace hoses and seals; tighten loose fittings and supports.

3. Select, handle, store, and install brake fluids.4. Bleed (manual, pressure, vacuum, or surge) and/or flush hydraulic brake system in

accordance with manufacturers’ procedures.5. Pressure test brake hydraulic system; determine needed repairs.6. Remove and replace brake drums or drum/hub assemblies and wheel bearings; adjust

brake shoes;7. Inspect and replace wheel studs and fasteners. Reinstall wheels and torque fasteners;

make final checks.8. Remove and replace disc brake caliper and rotor.9. Clean and inspect caliper mountings and slides for wear and damage.



10. Check parking brake system operation.11. Identify and replace ABS wheel speed sensor components according to

manufacturers’ specifications.12. Depressurize ABS hydraulic system according to manufacturers’ specifications.13. Repair or replace traction control sensors and components according to

manufacturers’ specifications and check operation.14. Repair or replace electronic vehicle handling system components according to

manufacturers’ specifications.D. Heating and Air Conditioning (5 questions)

1. Identify type of refrigerant and refrigerant oil.2. Recover and recycle refrigerant from A/C system.3. Evacuate, recharge A/C system; perform leak test according to manufacturers’

specifications.4. Inspect and correct oil level in A/C system.5. Inspect, adjust, and replace A/C compressor drive belts; check pulley alignment.6. Remove and replace A/C compressor; inspect, repair or replace A/C compressor

mountings.7. Inspect, repair or replace A/C system mufflers, hoses, lines, fittings, pressure

switches, and seals.8. Inspect A/C condenser for air flow.9. Inspect, test, and replace A/C system condenser and mountings.

10. Remove and replace receiver/drier or accumulator/drier.11. Remove and replace evaporator.12. Inspect and repair evaporator housing water drain.13. Inspect, test, repair or replace heating, ventilating, and A/C system controls and

components.14. Inspect and repair heating, ventilating and A/C component wiring according to

manufacturers’ specifications.15. Inspect, test, and repair heating, ventilating, and A/C ducts, housing, doors, hoses, and

outlets.16. Performance test heating, ventilating and A/C systems using pressure temperature

gauges.17. Inspect, repair or replace heating system hoses, lines, fittings, seals and components.E. Engine Cooling Systems (4 questions)

1. Inspect and replace engine cooling and heater system hoses and belts.2. Inspect, test, remove, and replace radiator, pressure cap, coolant recovery system, and

water pump.3. Remove and replace thermostat, by-pass, and housing.4. Recover, flush, bleed, and refill system with proper coolant, check level of protection.5. Inspect, remove and replace mechanical cooling fan, fan pulley, fan clutch and fan

shroud.6. Inspect, remove, and replace auxiliary oil/fluid coolers and components.7. Inspect, remove, and replace electric fan, sensors, wiring, and components.

F. Drive Train (5 questions)1. Remove and replace powertrain assembly; inspect, replace, and align powertrain

mounts and sub frames.



2. Remove, replace, and adjust shift/throttle cables or linkages.3. Remove and replace electronic components, wires, and connectors.4. Remove, replace, and adjust mechanical or hydraulic shift or clutch linkage as

required.5. Inspect, remove and replace front and/or rear drive axle assembly.6. Remove, inspect, and replace half shafts and constant velocity (CV) joints and

components.7. Inspect, remove, and replace drive shafts and universal joints.

G. Fuel, Intake and Exhaust Systems (3 questions)1. Inspect, remove, and replace exhaust manifold, exhaust pipes, mufflers, converters,

resonators, tail pipes, heat shields and components.2. Inspect, remove, and replace fuel tank, fuel pump, fuel tank filter, rollover valve, fuel

cap, fuel filler hose, fuel filler-to-body seal, and inertia switch; inspect and replacefuel lines and hoses; check fuel for contaminants.

3. Inspect, remove, and replace engine components of air intake systems .4. Inspect, remove, and replace canister, filter, vent, and purge lines of fuel vapor control

systems.H. Restraint Systems (7 questions)1. Active Restraint Systems (2 questions)

1. Inspect, remove, and replace seatbelt and shoulder harness assembly and componentsin accordance with manufacturers’ recommendations.

2. Inspect restraint system mounting areas for damage; repair in accordance withmanufacturers’ recommendations.

3. Verify proper operation of seatbelt in accordance with manufacturers’ recommenda-tions.

2. Passive Restraint Systems (2 questions)1. Remove and replace seatbelt and shoulder harness assembly and components in

accordance with manufacturers’ recommendations.2. Inspect restraint system mounting areas for damage; repair in accordance with

manufacturers’ recommendations.3. Verify proper operation of seatbelt in accordance with manufacturers’ recommenda-

tions.4. Inspect, remove, and replace track and drive assembly, lap retractor, torso retractor,

inboard bucklelap retractor, and knee bolster (blocker) in accordance with manufac-turers’ recommendations.

5. Inspect, remove and replace seatbelt pre-tensioners according to manufacturers’recommendations.

3. Supplemental Restraint Systems (SRS) (3 questions)1. Disarm and reactivate airbag system in accordance with manufacturers’ procedures.2. Inspect and replace SRS system components. Repair or replace in accordance with

manufacturers’ procedures.3. Verify that system is armed and operational in accordance with manufacturers’

procedures.4. Inspect, remove, replace, and dispose of deployed and non-deployed airbag in

accordance with manufacturers’ procedures.5. Use diagnostic trouble codes (DTCs) to diagnose and repair the airbag system. ■



SAMPLE QUESTIONSMECHANICAL AND ELECTRICAL COMPONENTS (TEST B5)

1. After a front-end collision repair, a front-wheel drive, unibody vehicle pulls to theleft during hard acceleration. The most likely cause is:

(A) drive train misalignment.(B) caster misalignment.(C) tracking misalignment.(D) camber misalignment.

2. Technician A says that a bent MacPherson strut rod can be seen when it is rotatedfrom the top. Technician B says that a bent MacPherson strut rod can cause a toeproblem. Who is right?


3. Technician A says that the coolant recovery system keeps excess coolant frombeing lost. Technician B says that the coolant recovery system returns coolantwhen the cooling system goes into a vacuum. Who is right?


4. When bleeding power brakes, a technician should first:

(A) check the parking brake adjustment.(B) check the master cylinder fluid level.(C) start at the wheel farthest from the master cylinder.(D) start the engine and pump the brakes.

5. Technician A says that minor bulging of a flexible brake line during bleeding isok. Technician B says that flexible brake lines may be repaired in the shop. Whois right?


Questions:


6. During A/C recovery, 1.0 oz. of oil has been removed from the system. Which ofthese is the correct procedure?

(A) Return the oil to the system(B) Replace the oil with new oil(C) Ignore such a small amount(D) Change all oil in the system

7. Technician A says that the vehicle must be realigned after replacing damaged rearsuspension parts. Technician B says that the underbody dimensions must bechecked when replacing damaged rear suspension parts. Who is right?



It has the word LEAST . For this question, look for the choice that would LEASTlikely cause the described situation. Read the entire question before choosing youranswer.

8. The caster on the left side of a unibody vehicle is out of specs. The LEAST likelycause is a:

(A) misaligned crossmember.(B) bent idler arm.(C) damaged lower control arm.(D) damaged strut (radius) rod.

Answer Key:

1. A 2. C 3. C 4. B 5. D 6. B 7. C 8. B




A. Damage Analysis 11 22%B. Estimating 14 28%C. Legal and Environmental Practices 2 4%D. Vehicle Construction 6 12%E. Vehicle Systems Knowledge 11 22%

1. Fuel, Intake, Ignition,and Exhaust Systems (1)

2. Suspension, Steering, and Powertrain (3)3. Brakes (1)4. Heating, Engine Cooling & Air Conditioning (2)5. Electrical/Electronic Systems (1)6. Safety Systems (2)7. Fasteners and Materials (1)

F. Parts Identification and Source 4 8%1. New Original Equipment

Manufacturer (OEM) (1)2. New Aftermarket (1)3. Salvage/Used (1)4. Remanufactured/Rebuilt/Reconditioned (1)

G. Customer Relations and Sales Skills 2 4%

Total 50 1 100%

TEST SPECIFICATIONSDAMAGE ANALYSIS AND ESTIMATING (TEST B6)

1Note: There could be up to ten additional questions that are included for statisticalresearch purposes only. Your answers to these questions will not affect your test score,but since you do not know which ones they are, you should answer all questions in thetest.



A. Damage Analysis (11 questions)1. Position the vehicle for inspection.2. Prepare vehicle for inspection by providing access to damaged areas.3. Analyze damage to determine appropriate methods for overall repairs.4. Determine the direction, point of impact, and extent of direct and indirect damage.5. Identify and record pre-existing damage.6. Determine the cost effectiveness of the repair and determine the approximate vehicle

retail, salvage and repair value.7. Perform visual inspection of structural components and members; determine if repair

or replacement is required.8. Identify structural damage using measuring tools and equipment.9. Perform visual inspection of non-structural components and members; determine if

repair or replacement is required.10. Determine parts and components necessary for proper repair.11. Identify type and condition of finish; determine if refinishing is required.12. Identify suspension, electrical, and mechanical component damage.13. Identify safety systems damage and related service requirements.14. Identify interior component damage.15. Identify damage to add-on accessories and modifications.

B. Estimating (14 questions)1. Determine and record customer/client and insurance information.2. Identify vehicle identification number (VIN), make, model, year, production date,

body style, trim level, paint code, engine, transmission, mileage, license plateinformation.

3. Identify options, condition, accessories, modifications, and safety systems.4. Apply appropriate estimating nomenclature (terminology).5. Apply appropriate parts nomenclature (terminology).6. Determine and apply appropriate estimating sequence.7. Utilize estimating guide procedure pages.8. Apply estimating guide footnotes and headnotes as needed.9. Estimate labor value for operations requiring judgement.

TASK LISTDAMAGE ANALYSIS AND ESTIMATING (TEST B6)


10. Select appropriate labor value for each operation (structural, non-structural, mechani-cal, refinish).

11. Select and price OEM parts; verify availability.12. Select and price aftermarket parts; verify availability.13. Select and price salvage/used parts; verify availability and condition.14. Select and price remanufactured, rebuilt, and reconditioned parts; verify availability.15. Determine price and source of necessary sublet operations.16. Determine labor value, prices, charges, allowances, or fees for non-included opera-

tions and miscellaneous items.17. Recognize and apply overlap deductions, included operations, and additions.18. Determine additional material and charges.19. Determine refinishing material and charges.20. Determine sectioning procedures where appropriate and establish labor values.21. Determine structural measurement requirements; diagnose, and establish labor values.22. Determine necessary structural straightening equipment, setup procedures, and

establish labor values.23. Apply math skills to establish charges and totals.24. Interpret computer-assisted and manually written estimates; verify the system has

current information.25. Identify procedural differences between major computer assisted and manually written

estimating systems.26. Identify procedures to restore corrosion protection; establish labor values.27. Determine appropriate application of betterment/depreciation to parts and allowances

as necessary.C. Legal and Environmental Practices (2 questions)

1. Recognize regulatory obligations.2. Recognize contractual and warranty obligations .3. Recognize the legal obligation to restore the vehicle to pre-loss condition based on

established industry standards and vehicle manufacturer’s recommendations.D. Vehicle Construction (6 questions)

1. Identify type of vehicle construction (space frame, unibody, full frame).2. Recognize the different damage characteristics of unibody and frame-type vehicles.3. Determine repairability of impact energy absorbing components.4. Identify steel components and repair/replacement procedures.5. Identify aluminum components and repair/replacement procedures.6. Identify plastic components and repair/replacement procedures.7. Identify vehicle glass components and repair procedures.8. Identify add-on accessories and modifications.

E. Vehicle Systems Knowledge (11 questions)1. Fuel, Intake, Ignition, and Exhaust Systems (1 question)

1. Identify major components.2. Identify component function.3. Identify OEM component service requirements.

2. Suspension, Steering, and Powertrain (3 questions)1. Identify components.



2. Identify component function.3. Identify OEM component service requirements.

3. Brakes (1 question)1. Identify components.2. Identify component function.3. Identify OEM component service requirements.

4. Heating, Engine Cooling, and Air Conditioning (2 questions)1. Identify components.2. Identify component function.3. Identify OEM component service requirements.

5. Electrical/Electronic Systems (1 question)1. Identify components.2. Identify component function.3. Identify OEM component service requirements

6. Safety Systems (2 questions)1. Identify components.2. Identify component function.3. Identify OEM component service requirements.

7. Fasteners and Materials (1 question)1. Identify fastener type.2. Identify fastener grade.3. Identify body repair and refinishing materials and supplies.4. Recognize proper application and use of chemicals.

F. Parts Identification and Source Determination (4 questions)1. New Original Equipment Manufacturer (OEM) (1 question)

1. Identify components.2. Identify component function.3. Justify repair or replace decision.4. Determine availability.

2. New Aftermarket (1 question)1. Identify components.2. Identify component function.3. Justify repair or replace decision.4. Determine availability.

3. Salvage (Used) (1 question)1. Identify components.2. Identify component function.3. Justify repair or replace decision.4. Determine availability.

4. Remanufactured/Rebuilt/Reconditioned (1 question)1. Identify components.2. Identify component function.3. Justify repair or replace decision.4. Determine availability.




G. Customer Relations and Sales Skills (2 questions)1. Acknowledge and greet customer/client.2. Listen to customer/client; collect information and identify customer’s/client’s

concerns and needs.3. Establish cooperative attitude with customer/client.4. Identify yourself to telephone customer/client; offer assistance.5. Use salutation skills (post greeting).6. Deal with angry customer/client.7. Follow up; keep customer/client informed.8. Recognize basic claims handling procedures; explain to customer/client.9. Project positive attitude and professional appearance.

10. Inform customer/client about parts and the repair process.11. Provide warranty information.12. Provide technical and consumer protection information.13. Estimate and explain duration of out-of-service time.14. Apply negotiation skills to obtain a mutual agreement.15. Interpret and explain manual or computer-assisted estimate to customer/client. ■


1. Inspecting the residue on a fine sandpaper after sanding a small area can be usedto determine if:

(A) the finish is original.(B) checking is present in the finish.(C) the finish will require a sealer.(D) the finish is a clear coat.

Question #1 Explanation:

Option (A) is wrong. Sanding will not determine if the finish is original. Theestimator would look for over-spray on moldings and weatherstripping, or colormismatch and dryspray to determine if the finish is original.

Option (B) is wrong. Checking of the paint finish is detected directly by visualinspection, not sanding.

Option (C) is wrong. Each paint manufacturer has specific requirements thatdetermine the proper sealer usage.

Option (D) is correct. Sanding will produce a fine white chalky power if the finishhas a clear coat.

2. The cleaning and retaping of an adhesive molding is:

(A) included in the R&I labor value for the molding.(B) included in the replacement labor value of the panel that the molding is

attached to.(C) not included in the R&I labor value for the molding.(D) included in the refinish labor value of the panel that the molding is attached

to.

3. Estimator A says that some vehicles use High Strength Steel (HSS) outer bodypanels. Estimator B says that damaged High Strength Steel (HSS) cannot berepaired. Who is right?


SAMPLE QUESTIONSDAMAGE ANALYSIS AND ESTIMATING (TEST B6)

Questions:


4. A pickup truck is hit hard at the right front wheel and tire. The steering wheel nowturns without the wheels moving. Which of these is most likely damaged?

(A) The sector shaft(B) The stabilizer bar(C) The drag link(D) The idler arm

Questions 5 and 6 are not like the ones above.

Each of these has the word EXCEPT . For each question, look for the choice thatdoes NOT fit the described situation. Read the entire question carefully beforechoosing your answer.

5. Refinishing materials include all of these EXCEPT:

(A) reducers.(B) sandpaper.(C) structural adhesive.(D) adhesion promoter.

6. All of these are parts of the suspension system EXCEPT the:

(A) strut.(B) rotor.(C) control arm.(D) ball joint.

Answer Key:

1. D 2. C 3. A 4. A 5. C 6. B



INDUSTRY TRAINING

The National Institute for Automotive Service Excellence recognizes the need formore and better trained technicians and estimators nationwide. ASE’s number-onegoal has always been to improve the quality of automotive service and repairthroughout the nation.

The training materials listed in this guide are designed to help you sharpen yourtechnical skills and become more knowledgeable in your trade. Since the ASE testsreflect these skills — the more you learn, the better are your chances of passing ASEtests.

Please call or write the listed manufacturers for availability, schedules, andprices, if applicable.

Manufacturers: If you note omissions or errors, please call ASE at 703-713-3800.

Babcox PublicationsAftermarket Training Guide: Each year,

Babcox Publications and the AutomotiveTraining Managers Council produce theAftermarket Training Guide, a comprehensivedirectory which lists thousands of trainingopportunities from hundreds of companies andorganizations serving the automotiveaftermarket and its technicians. Formatted as aneasy-to-use reference, categories include:Company Directory, Underhood, Undercar,Service Equipment and Tools, Machine Shop,Manager Training, Computerization,Accesories, and Chemicals.

GeneralNote: Under this heading are those companies

whose training offerings are pertinent to bothCollision Repair and Painting/Refinishingtraining.

To access the Aftermarket Training Guideonline, go to www.babcox.com/atg/tg.htm

BodyShop Business: This magazine offerstechnical and how-to articles includinginformation on metal work, alignment and paint,which can be used as reference materials forboth the expert and the trainee. Every year, theAugust issue is devoted to training. Schoolprofiles on technical schools and their programsare included.

For more information, contact: BabcoxPublications, attn.: Circulation Department, 11S. Forge St., Akron, OH 44304; phone: 330-535-7011.

DaimlerChrysler CorporationInstructional Materials:• Unibody Analysis and Repair Fundamen-

tals: Covers damage analysis and repair funda-mentals as related to unibody structures.

Collision Repair and RefinishCollision repair and painting technicians may find the following training opportunities

useful when preparing for certification tests or seeking advanced skills and knowledge.While the training listed under the Collision Repair/Painting and Refinishing categoriesis that which is most closely related to these professions, technicians may benefit fromsome of the offerings under the Suspension and Steering, Brakes, Electrical/ElectronicSystems, and Heating and A/C headings in The ASE Automobile Preparation Guide.


• Non-Destructive Paint Repairs: Coverspaint condition diagnosis and repair.

• Wind Noise and Water Leaks: Explainsdiagnosis and repair methods of “real life”problems for wind wind noises and water leaks.

Manuals: Unibody Dimension, Joints, andSeams; lists body dimensions sealing locations,and weld locations for reliable repairs.

To order a catalog listing these and othertechnical publications, call DaimlerChryslerMotors Tech Authority at: 800-890-4038.

Delmar PublishersTest Preparation Series: This study series

consists of one module for each of the fivecollision repair/refinish tests (B2 - B6). Eachbook contains ASE-style review questions andtest taking strategies. The modules may bepurchased individually, or as a set. For a cata-log, write: Delmar Publishers, P.O. Box 15015,Albany, NY 12212, or call: 800-347-7707.Internet: www.autoed.com

General Motors Corp.Authentic General Motors training materials:

Videos, Technician’s Guides, Instructor’sGuides, Student Workbooks, Overhead SlideSets, Diagnosis Books, Service Manuals andService Bulletins.

These are the same materials used in all GMtraining centers for GM dealer training. Formore information, call 800-393-4831.

I-CAREnhanced Delivery Training Courses:These completely new modularized training

programs feature student manuals on CD-ROMand an increased amount of hands-on exercises.This new structure also allows technicians totailor their training path to meet their individualneed. Initial programs offered in 2000 willinclude:

• Adhesive Bonding• Anti-Lock Brake Systems and Traction

Control Systems• Brakes• Damage Analysis - Programs 1, 2, 3, and 4

• Electrical and Electronics• Fundamentals of Collision Repair• Restraints• Welding and Cutting Aluminum -

Programs 1, 2, and 3• Welding and Cutting Steel - Programs 1

and 2• Worker ProtectionAdditional programs are planned in areas

such as Air Conditioning, Measuring, Refinish-ing, and Structural Parts. Previous I-CAR classeswill continue to be offered until the correspond-ing Enhanced Delivery programs are released.

For complete course descriptions and trainingschedules, visit the I-CAR website at www.i-car.com, or call: 800-422-7872 in the U.S., or1-800-565-4227 in Canada.

Mitchell InternationalMitchell offers a series of test preparation

booklets for ASE tests B2 through B6. Eachbooklet includes an overview, task list, samplequestions, and a glossary of terms. The series isalso available on CD-ROM. Mitchell alsopublishes a five-volume Collision Training andEducation Series, which covers auto body repair,estimating, welding and painting. Mitchell, inassociation with Delmar Publishers, has alsodeveloped a 15-tape Collision Repair VideoSeries.

For more information, call Mitchell Interna-tional at 1-800-238-9111, or visit the website:www.mitchell.com

Automotive Body Repair NewsAutomotive Body Repair News Training for

ASE Certification: Self-study training guidesfor the collision repair and refinish tests. Eachguide contains technical preparatory informationwith sample tests questions, and a completeASE Task List for the category.

Request complete ordering info, prices, etc.from ABRN Training for Certification, 201King of Prussia Rd., Radnor, PA 19089. Phone:610-964-4240. E-mail: [email protected]: www.abrn.com

INDUSTRY TRAINING (CONTINUED)



Society of Collision Repair Specialists(SCRS)

SCRS and its 35 Affiliate Associationsprovide a variety of collision repair training inlarge and small cities with classes being held foras few as 25. Additionally, SCRS also offers avideo training series.

Seminars:• Damage Report Training• Selling Collision Repairs• Audatex: The Misunderstood Estimating

SystemVideo Training Series:• Quarter Panel Replacement• Outer Door Panel Replacement• Metal Straightening Techniques• Paint Prep (Volumes 1 and 2)• Basic Matching Techniques• Tinting for a Color Match• Ultra-Fine Sanding and Polishing• Introduction to Unibody Repair• Unibody: Measureing Systems• Unibody: Damage Analysis• Unibody: Damage CorrectionFor more information, contact: SCRS, P.O.

Box 2548, Tri Cities, WA 99302, or call 509-547-0445. Fax: 509-547-0446.

Collision RepairBee Line

Training Classes: Collision Correction TruckFrame Alignment, Small Vehicle FrameAlignment (three day course, taught inBettendorf, IA)

For a class schedule, write: Bee Line Co.,Attn: Mr. Fred Badure, PO Box 130, Bettendorf,IA 52722, or call 319-332-4066.

Car-O-Liner CompanyClasses: Car-O-Liner offers the following

courses at its national training center in Wixom,MI and regional locations throughout NorthAmerica:

• Three Dimensional Mechanical Measur-ing System Collision Damage Analysisand Repair

• Computerized Electronic Measuring Sys-tem Collision Damage Analysis and Repair

• Damage Appraiser Collision RepairTraining

• Vo-Tech Instructor TrainingFor information, write: Car-O-Liner Co.,

29900 Anthony Dr., Wixom, MI 48393; or callTimothy Morgan, Dir. Of Technical Servicesand Training at: 800-521-9696. Internet:www.car-o-liner.com

Carborundum Abrasives Co.Free Brochures:• Four-Step Auto Refinishing System: a

detailed coverage of recommended proceduresand abrasives used in metal preparation, bodyfiller, primer surfacer/paint preparation and colorand clearcoat sanding #CA5400.

• Refinishing Guidelines Wall Chart#CA5700.

• ANSI/FEPA Wall Chart #CA7710.• Independent Test Results #CA5310.• Abrasive Products for Autobody

Refinishing #CA5000.Carbo Clinic-Total Body Workshop: Offered

locally by company representatives and jobbers.Carbo clinics cover the latest in sandingtechnology and techniques.

For clinic information, contact localCarborundum Abrasives jobber.

For free brochures, write: CarborundumAbrasives Co., Attn: Automotive LiteratureFulfillment Dept., c/o Jim Twomey, 1 NewBond St., Worcester, MA 01615. Fax: 508-795-5489.

ChampTraining Classes: Champ offers a two-day

weekend course, six times per year, whichcovers all phases of measurement, diagnosis,and repair of unibody automobiles.

Manuals: The Basic Principles of UnibodyRepair (included with class enrollment andavailable to others; also available in Spanishlanguage edition).

For class schedule and current manual price,write: Champ Frame Straightening Equipment,Inc., 11178 Penrose St., Units 1 & 2, SunValley, CA 91352.



Chart Industries, Inc.Training Class: Chart offers Equipment and

Unibody Repair Programs on location in ourfactory training centers. Four-day course coversdamage analysis, repair procedures, andmeasuring techniques.

Chart is committed to field training andtechnical support programs, nationally andinternationally, and to this end provide technicalrepresentation in every state and province inNorth America.

Video tapes in VHS or Beta are available onChart’s Gauging Systems, and additional tapesare being developed.

For more information, write: Training Mgr.,Chart Industries, Ltd., 890 Brock Rd., So.,Pickering, Ontario, Canada, L1W1Z9.

Chief Automotive SystemsTraining Courses: Chief offers advanced

classes on the structural repair of unitized bodyand body-on-frame vehicles as follows:

• Universal Measuring System StructuralRepair Technology - 4 days

• Guage Measuring System StructuralRepair Technology - 4 days

• Genesis 2 Measuring System StructuralRepair Technology - 4 days

• Genesis 2 Measuring SystemChief also offers a 4 day Structural/Suspen-

sion Damage Analysis course for collision dam-age estimators.

Chief Automotive Systems, Inc., PO Box1368, 1924 East 4th St., Grand Island, NE68802-1368, or call Betty Hulinsky at 800-445-9262 ext. 424. Fax: 308-384-4332.

ContinentalVideos: Continental has prepared two VCR

presentations:• Universal Measuring Equipment• Uni-Liner, Flat-Rack and Versa Rack

EquipmentWrite: Continental Collision Repair Systems,

Route 5, Box 178, Alexandria, MN 56308, orcall 800-328-2047.

Fibre Glass-EvercoatFree Clinics: Demonstrations on the uses of

Evercoat products in the preparation of metaland fiberglass bodies for final finish. Clinics areoffered locally in body shops in conjunctionwith Evercoat jobbers.

Free Pamphlets:• Consumer Product Guide• How to Use Body Filler• How to Use Polyester Glazing Putty• Paint Staining Prevention Over Body Filler• SMC Repair ProcedureFor information on clinics or copies of

pamphlets, contact your local jobber, or write:Automotive Sales Dept., Fibre Glass-EvercoatDiv. of Illinois Tool Works, 6600 Cornell Rd.,Cincinnati, OH 45242, or call 800-729-7600,ext. 237.

3M CompanyVideo Cassettes:• Flexible Parts Repair Systems• Paint Finishing Systems• Repairing Wind and Water Leaks in T-top

Roofs• Door Skin Bonding System• 3M Automobile Refinishing System/

Parts1 and 2.• 3M Preferred Replacement System for

Urethane Set Auto GlassAll cassettes run between 5 and 7 minutes

each.35 mm Slides: Gasketing System RepairsFor current prices and availability, write: 3M

Co., Automotive Trade Div., Bldg. 223-6N-01,St. Paul, MN 55144.

Clinics: Offered locally by 3Mrepresentatives and jobbers; covers coatedabrasives, sealers, adhesives, masking, andrespirators.

Manuals/Brochures:• 3M Automotive Refinishing Manual• Flexible Parts Repair Brochure• 3M Paint Finishing Systems BrochureFor clinic information or copies of manuals/

brochures, contact your local 3M representativeor jobber.



Philadelphia 610-644-7300Los Angeles 714-283-7560Toronto 416-674-6633Vancouver 604-940-1180

BASF Corp.Write or call: BASF Corp., North American

Training, 26701 Telegraph Rd., Southfield, MI48034. Phone: 810-304-5200.

Binks Sames CorporationBinks Sames conducts 3-day spray finishing

seminars approximately 7 times per year at itscorporate headquarters in Franklin Park, Illinois,as well as at alternating branch officesnationwide. These seminars focus on theselection, operation and maintenance of today’sspray finishing equipment. Topics includecompressed air atomization including HVLP,airless, air assisted airless, electrostatic liquidand powder coatings applications. Current EPAregulations, worker protection, spray boothsand operator techniques are also discussed. Allparticipants receive a comprehensive trainingmanual.

For more information on these seminars write:Binks Sames Corporation, 9201 Belmont Ave.,Franklin Park, IL 60131, Attn.: Mr. JerryHund, or call 847-671-3000 (Ext. 303).

DeVilbiss CompanyFilm: Take Ten Automotive, 16-mm or 8-

mm, (also in VHS or Beta); two-week loan orsale. Write or call for current prices.

Booklet: The ABC’s of Spray Equipmentfor Refinishing (F-625)

For training material prices, write: TrainingCoordinator, DeVilbiss Automotive RefinishingProducts, 1724 Indian Wood Circle, Maumee,OH 43537; Ph: 419-891-8100.

DuPont Automotive FinishesTraining Courses: DuPont offers a four-day

course in all phases of automotive painting anda three-day Cronar course. Both courses includetechniques, shop practices, products, andcustomer relations. Courses are held at DuPont’sRefinish Training Centers: Troy, MI; Atlanta,GA; and Los Angeles, CA.

Snap-on Technical Training SystemsTraining Centers and Info: Snap-on Technical

Training Systems maintains and operates 48Technical Training Centers in addition toremotely held class locations. All classes arelead by Snap-on qualified instructors utilizingup to date training material, props and studenthandouts. • Introduction to Test Taking Skills—TRO75MSC (4 hours)—Provides basic testingtaking skills. Tips on test preparation and howto relate to test questions with your subjectknowledge. Snap-on Tools Corp.

Snap-on’s automotive/mechanical offeringsmay be of interest to collision repair technicians.

For more info on course offerings or torequest a training catalog or schedule, pleasecontact the nearest Snap-on Training Center orcall 800-225-5786.

Painting and RefinishingAkzo Nobel Sikkens

All Sikkens technical training courses aretaught in state-of-the-art training facilities ineight (8) areas of North America. These facilitiesare designed to enhance learning whilereplicating shop conditions. When a painterexperiences both the correct and incorrectmotion required to paint a car, he remembershow the right way feels, sounds and looks so hecan duplicate it back in his spray booth. This isaccomplished by spraying complete bodyshells.

The appropriate balance of hands-on practiceand theory can be found in all of Sikkenstraining classes.

• 4-day Product Training Course• 4-day Advanced Product Training Course• 3-day Professional Preparation Course• 4-day Color Tinting Course• 1 1/2-day Solving Application Errors

CourseContact nearest training center:Atlanta 770-279-9893Detroit 248-649-3266Dallas 817-232-9745Montreal 514-333-3155



Clinics/Seminars: Short sessions, offered at27 customer training facilities for jobbers,refinishers, and educators.

Materials:• Automotive Refinishing Principles and

Techniques, with Student Workbook andCoordinator’s Guide

• Refinisher News• Jobber NotebookFilms and Videos:• Before You Spray• System You Can Count On• A World of Difference• The Professional’s Choice• Lucite: The Matchmaker• A Breath of Clean Air• Autobody Testimonials• Centari 2000• Lucite Basemaker• Cronar Introduction• What is Cronar• Cronar ApplicationFor information on any of the above, contact

your local DuPont Automotive Refinish salesrep.

Martin-Senour Automotive FinishesTraining Course: A four-day course on the

latest technical advances in undercoats,Basecoat/Clearcoat, paint make-up and colormatching techniques; held at Martin-Senour’sAutomotive Training Centers in Chicago,Atlanta, Dallas, Philadelphia, and Reno.

Clinics: Information on refinishing materialsand techniques; discussions and demonstrationson the latest technical advances and money-saving shortcuts.

Other clinics for jobbers and body shopowners are also available.

Manual: Tec Refinish Manual #MA3786For information on the training course/clinics,

or to obtain the manual, contact your localNAPA/Martin-Senour jobber, or write Martin-Senour Automotive Training Center at:

• 7019 High Grove Blvd., Burr Ridge, IL60521. Attn: Rod Habel, 630-887-7516.

• 4799 Aviation Pkwy, Suite A,Atlanta, GA 30349Attn: Don Baker, 404-768-6006.

• 1450 Avenue R, Grand Prairie, TX 75050Attn: Mike Pellet, 972-606-9797.

• 459 Pike Rd., Huntington Valley, PA19006, 215-364-5292

• 4818 Longley Lane, Reno, NV 89502 Attn: Steve Vail, 702-829-1830.

Morton Paint CompanySeminars and Clinics: Training on all phases

of metal, fiberglass, and plastic panels, andparts refinishing.

Free training materials:• Repair and Refinish Plastic Parts: Test

Section 1• Refinish Preparation of Hard Panels: Test

Section 2• Color Preparation: Test Section 3• Problem Solver Guide: Your Passbook to

Savings!For information on seminars/clinics, or to

obtain the training materials, contact your localMorton Paint distributor, or write: MortonPaint Co., 1446 Tuscarawas St. W., Canton,OH 44702-2038.

Nason Automotive FinishesClinics: Nason conducts training clinics for

jobbers and body shop managers.For further information on clinics, call or

write Nason’s Mktg. Dept.: Paul R.Maiersperger, Mktg. Mgr., Nason AutomotiveFinishes, The DuPont Co., 1007 Market St., APB5239, Wilmington, DE 19898.

Norton Company“Let’s Talk Shop” Clinics: Norton LTS

Clinics cover the latest sanding techniques andsanding systems to increase productivity.Contact your local Norton jobber or Norton repfor details.

Free Brochures:• Norton Autobody Refinishing Wall Chart

#7456.• Autobody Refinishing Mini Catalog - Top

Performers #7545.• Autobody Refinishing Products Full Line

Catalog #330.For free brochures, send a fax to: 508-795-

5489.



PPG FinishesSchools: PPG offers a wide assortment of

one, two, three, and four-day training courses atmore than 20 locations in the U.S., Canada,Mexico, and Puerto Rico to meet the changingneeds of today’s automotive refinish market.Courses are open to distributors, technicians,vocational instructors, and insurance personnelfor:

• Color Adjustment• Fleet Product/Applications• PPG Product Line Certification• MVP Marketing CoursesClinics/Seminars: Short sessions and

instructional courses available from your localPPG representative, on location.

For details regarding schools, clinics andseminars, contact your local PPG jobber orwrite: PPG Finishes, Refinish Training Dept.,19699 Progress Dr., Strongsville, OH 44136 orcall 440-572-6983.

SATA Spray EquipmentClasses: One and two day classes covering

all types of spray equipment and air filtration,conducted at the SATA training center in SpringValley, MN.

For information, write SATA Spray Equip-ment, One Sata Dr., Spring Valley, MN 55975.Ph: 800-533-8016. Fax: 800-633-7282.

Sherwin-Williams Automotive FinishesClasses: Sherwin-Williams offers 1,2,3, and

4 day training courses on a variety of automotiverefinish and body shop management subjects atseveral training centers in the U.S. and Canada.Product and Refinishing:

• Advanced Technical Refinish• Color Adjustment• Counterperson Product• Fleet Refinishing• OEM Fleet Painter• Painter Product• Product and Color Adjustment• Technical Refinish

Body Shop Management• Advantage Marketing• Advantage Shop Management• Financial Shop Management• Increasing Your Closing Ratio• Hiring and InterviewingClinics and Seminars: Local product training

for jobbers and shops. Information on refinish-ing materials and techniques; discussions anddemonstrations on the latest products and appli-cations.

Manual: SW Automotive Refinishing Guidehas over 100 pages of information on all phasesof automotive refinishing.

For more information, please contact yourlocal Sherwin-Williams branch or jobber, orcall: 800-798-5872.

Standox North America, Inc.Training Courses: Courses in refinishing are

offered in Plymouth, MI. All classes includepreparation up through topcoat application usingthe latest equipment. Supplied fresh airrespirators, paint suits, gloves and eye protectionare discussed and used in the hands-on portionof each class.

For information, contact: Standox NorthAmerica, Inc., Training Dept., 47802 WestAnchor Court, Plymouth, MI 48170; or call800-551-9296 ext. 3139. Fax: 734-454-4983.



Damage Analysis and EstimatingAutomatic Data Processing (ADP)

2010 Crow Canyon PlaceSan Ramon, CA 945831-800-546-5237 (select training option)Internet: www.csg.adp.com

CCC Information Systems, Inc.444 Merchandise MartChicago, IL 606541-800-637-8511

Mitchell International9889 Willow Creek RoadP.O. Box 26260San Diego, CA 921961-800-238-9111

MOTOR Information Systems5600 Crooks Road, Suite 200Troy, MI 480981-800-426-6867

Vale National Training Centers, Inc.• East Campus:

5070 Ritter RoadMechanicsburg, PA 17055717-790-9950

• West Campus:2590 North Grove Industrial Dr.Fresno, CA 93727559-252-8138

• Central Campus:2424 E. Randol Mill RoadArlington, TX 76011817-633-4800

• Student Reservations800-233-7095Internet: www.valenational.com

COPYRIGHT © 2000 byNational Institute for

AUTOMOTIVE SERVICE EXCELLENCEAll rights reserved.


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2000 collision prep guide

Documents