2 day vsm participant workbook template

5/23/2018 2 Day VSM Participant Workbook Template

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Value Stream Mapping (VSM)Participant Workbook

-- Enter Process/Intervention Name--


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TABLE OF COTETSPage

VSM Agenda/Schedule 3 Team Process Norms 4 VSM Roles

Sponsor 5 Manager 5 Task Team Member 6 Daa Manager 6 !aucus "roup Member 6

VSM !harer De#$n$$ons % Descr$p$on & 'our VSM !harer ()

VSM !urren Sae *orkshee+ V$sual$,e he Process o be Mapped (( *ha $s -ean. ( 01er1$e2 o# T2oDa VSM Process (4 Descr$p$on o# T2oDa VSM Process (5 *orkshee+ Value 1s NonValueAdded (& *orkshee+ Value 1s NonValueAdded Ac$1$$es ( *ork$ng 2$h Daa Shees (7 "u$de #or !omple$ng he Daa Shee ) Daa Shee De#$n$$ons *orkshee+ !urren Sae Mapp$ng 3

*ork$ng o2ards he VSM 8uure Sae The 9$gh *ases 5 *orkshee+ :den$#$ng *ases; Appl$ng -ean !onceps &


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(LOCATION, DATE)

AGENDA

Task+

A.To beg$n collec$1el and mehod$call e>am$n$ng ho2 2ork $s done and des$gn 2as o$mpro1e $

B.To beg$n de1elop$ng a con$nual $mpro1emen and process 2ork m$ndse; $nclud$ng a gro2$ngkno2ledge and prac$ce $n h$s approach and a1a$lable ools ha can be used $n e1erda 2ork

Each team will:

!reae an $den$ as a eam

De1elop a shared undersand$ng o# he curren sae process

!reae a shared $mage o# he #uure sae process

De1elop an $mplemena$on plan ha he eam 2$ll comm$ o carr ou ogeher

Measure; documen; and commun$cae he eam?s 2ork

Intervention Name:

Day ne: !!"!!"!!!! Day Two: !!"!!"!!!!

#:$$ Sarup

Team !harer

%:$$ !urren Sae+ Seps

%:&$ :npu+ @e !onceps

'$:$$ Break

'$:'( Daa Shees

'$:&$ !urren Sae Map

#:$$ Sarup

!heck$n

#:'( Re1$e2 !urren Sae

#:)( *ases % -ean !onceps

%:'( 8uure Sae VSM TeamB

'$:'( Break

'$:&$ 8uure Sae Map con$nued

'*:$$ +,nch on our o2nB '*:$$ +,nch on our o2nB

'*:&$ !urren Sae Map con$nued

*:'( Break

*:&$ !on$nue % 8$n$sh Mapp$ng

&:)( Re1$e2 !urren Sae Daa

):$$ !heckou

):&$ AdCourn

-------

'*:&$ 8$n$sh 8uure Sae Map

*:$$ 8uure Sae !alcula$ons

*:'( Break

*:&$ :mplemena$on Plan

):'( *rapup/8eedback % AdCourn

-------

Da VSM Par$c$pan *orkbook 14)& 3


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Team Proce!! orm! "or Learning

pl$c$

Manage $me and asks

=e respons$ble #or our o2n learn$ng Make saemens abou 2ha ou 2an

Suppor ohers o ge he$r learn$ng needs me

PlaE 2$h ne2 $deas; approaches; beha1$ors; ec e>per$menB



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#nter$ention Team %ole!

ponsorThe process $mpro1emen Sponsor has pr$mar o1ers$gh respons$b$l$ #or he process eamand process proCec; #or enabl$ng $mplemena$on o# he change/ac$on plan; and #or remo1$ngbarr$ers o change; as 2ell as assur$ng coord$na$on 2$h larger organ$,a$onal goals; $nclud$ngmee$ng cusomer needs and demands

Ias pr$mar o1ers$gh o# he process seleced o be mapped

Aends $ner1en$on/$mplemena$on mee$ngs as needed o suppor he eam

8ac$l$aes he $n$$al con1en$ng o# he Team

Selecs or appro1es he selec$on o# he Manager

!ommun$caes he rela$onsh$p be2een proCecJs goals and h$gher organ$,a$onal goals

De1elops or Appro1es he charer o# he eam; $nclud$ng mee$ng 2$h he #ac$l$aor ore1$e2 charer pr$or o $ner1en$on ra$n$ng

Mon$ors de1elopmen and $mplemena$on progress+o Re1$e2s mer$cs a regular $ner1also 8ac$l$aes course correc$ons as needed

Acs as resource o Team as reHuesed b eam

!lar$#$es dec$s$onmak$ng auhor$ and boundar$es 2$h Manager

!ommun$caes $mplemena$on saus 2$h he =T! Seer$ng !omm$ee

8ac$l$aes con#l$c nego$a$on a boundar $ner#aces

!omm$s o learn$ng and con$nuous $mpro1emen

Remo1es barr$ers o $mpro1emen change

/anager

:n add$$on o an eam member role he/she m$gh ha1e; he process $mpro1emen Manager haso1erall opera$onal and program respons$b$l$ #or he process eam; proCec; and $mplemena$onac$1$$es; Th$s $ncludes enabl$ng and rack$ng progress o# change ac$1$$es; #ac$l$a$ng #or2ardmo1emen; and assur$ng he $mplemena$on o# he change/ac$on plan

Ass$gns respons$b$l$$es o eam members as appropr$ae

9nsures pr$or$$es are ma$na$ned

@eeps #ocus on $mplemena$on plan

Models good mee$ng managemen

9nsures eam charer $s complee and appro1ed b Sponsor

8ac$l$aes eam problemsol1$ng

9le1aes $ssues; concerns; and accompl$shmens o Sponsor

Ma$na$ns accurae records; daa; and mer$cs

Repors and commun$caes resuls a regular $ner1als

@eeps Sponsor and oher sakeholders $n#ormed and updaed

8ac$l$aes eam learn$ng

Ma$na$ns consensus dec$s$onmak$ng



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Team /em0er

The process $mpro1emen Team Member has respons$b$l$ #or comm$$ng o opera$onalprocess and program $mpro1emen as an $nr$ns$c par o# h$s/her 2ork It is the work !) Th$s$ncludes ac$1el par$c$pa$ng as a member o# he 2ork process eam; suppor$ng change andhe $mplemena$on o# $mpro1emens; and con$nuall seek$ng o $mpro1e per#ormance andmee$ng he needs o# cusomers

Aends and par$c$paes #ull $n he #ull VSM 2ork sess$on or oher $ner1en$on

Aends and par$c$paes #ull $n a 2oda or longer @a$,en e1en; as needed Dae asdeerm$nedB

Aends and par$c$paes $n monhl/oher eam mee$ngs as needed #aceo#ace;con#erence calls; or $nerneB

!omplees ac$1$$es/ass$gnmens per he agreedupon $mplemena$on plan creaed b

he eam $sel# De1elops; assesses; and mon$ors mer$cs and makes adCusmens o plan as needed

Nego$aes curren 2orkload and e>peca$ons 2$h $mmed$ae super1$sor

!ommun$caes eam resuls and learn$ngs per$od$call @eeps he Sponsor; Manager;and !aucus Members $n#ormed and updaed

Models good mee$ng managemen

!omm$s o learn$ng and con$nuous $mpro1emen

Ma$na$ns consensus dec$s$on mak$ng

Pro1$des suppor and #ollo2up o he Daa Manager

!omm$s o see$ng and do$ng 2ork as a process $n con$nual $mpro1emen

Shares $deas and sugges$ons #or $mpro1emen 2$h oher eam and 2ork members

Data /anager

The process $mpro1emen Daa Manager $s respons$ble #or calcula$ng and e>pla$n$ng hemeasuremens a he $me o# he process $mpro1emen ac$1$ such as Value Sream Mapp$ngVSM; @a$,en; ecB and #or rack$ng and repor$ng hem #or he dura$on o# he process$mpro1emen proCec

Documens and !alculaes mer$cs as eam 2orks hrough he mapp$ngs

!alculaes he summar mer$cs

!alculaes he $mplemena$on plan ga$ns

*orks; as $nd$caed; 2$h he Manager o rack measuremens dur$ng $mplemena$on /#ollo2up

1a,c,s /em0er

The !aucus Member ser1es as a resource and suppor o he Team b+

Sa$ng $n#ormed o# he Team?s progress

Pro1$d$ng #eedback; e>per$se; and $npu as reHuesed

Par$c$pa$ng $n seleced eam mee$ngs $# needed



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Pro1$d$ng oher suppor as needed or reHuesed b he Team

Da VSM Par$c$pan *orkbook 14)& &


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&our #nter$ention C'arter

Da VSM Par$c$pan *orkbook 14)&


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#mpro$ement #nter$ention C'arter

Process"Team Name:

Name Position"2o0 Phone Emailponsor:

/anager:

Team /em0ers:

Data /anager:

1a,c,s /em0ers:

1I3Practitioners"4acilitators:

Process Description:

1,stomers"1lients:

,pplier:5,pstream6

Process Bo,ndaries:8$rs Sep+ -as Sep+

Pro0lem tatement:



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/eas,rement Targets: peci7ic /eas,rements+ Time7rame:Process:

( Reduce he $me $s akes #or he 2holeprocess

S$mpl$# he process #lo2

Pro8ect:

(

( Reduce he lead $me b KKKKL

Reduce he number o# process sepsb KKKKKKKL

(

9eso,rces Availa0le:

9ole Epectations:

Process ; Pro8ect Delivera0les:

08ectives Epected Delivera0les Time7rame

Process Delivera0les:

(8ac$l$ae a eam o anal,e and produce acurren process sae map

8ac$l$ae eam anals$s o# curren sae o$den$# process $mpro1emens o produce#uure sae map

3 8ac$l$ae eam de1elopmen o# anac$on/change plan o $mplemen $den$#$ed$mpro1emens

4 8ac$l$ae #ollo2up sess$onsB 2$h$n3)/6)/7) and monhl das herea#er

Pro8ect Delivera0les:

( Assure $mplemena$on o# he plan

( !urren Sae Map

8uure Sae Map

3 Produc$on o# :mplemena$on Plan

4 Saus updaes; repors :den$#barr$ers o $mpro1emen

(a Ass$gned respons$b$l$$es #or$mplemena$on ac$1$$es

Da VSM Par$c$pan *orkbook 14)& ()


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91aluae e##ec$1eness o# #uure saechanges o assure e##$c$enc; e##ec$1eness;and Hual$ % o $den$# needed areas o#$mpro1emen

(b Managemen/mon$or$ng % 8ollo2up plan and process $n place

(c 8uure Sae #ull $mplemened

Anals$s o# cusomer and program/process oucomes racked andrepored

Da VSM Par$c$pan *orkbook 14)& ((


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#nter$ention Proce!! C'arter

e"inition!* e!cription!* an+ E,ample!Process Name: A br$e# name #or he process #or 2h$ch he $ner1en$on $s be$ng conducedThe charer descr$bes he spec$#$c process and 2ork ha he eam $s abou o address

Process Team:

ponsor:The person 2$h o1erall respons$b$l$ #or he $ner1en$on and $s $mplemena$on

/anager: The person respons$ble #or manag$ng he $mplemena$on o# he $ner1en$on; as2ell as a br$e# oul$ne o# he$r auhor$;

Team /em0ers: All he Team members F he sa## 2ho acuall do he 2ork

Data /anager: The person 2ho 2$ll be respons$ble #or ass$s$ng he oher eam members ocalculae and rack he measuremens

1a,c,s Gro,p /em0ers: The resource sa## 2ho can be called #or spec$#$c e>per$se oroher suppor as needed

Process Description: A br$e# descr$p$on o# he process be$ng proposed #or $mpro1emen

1,stomer5s6: :den$#$es he cusomersB o# h$s process; boh $nernal and e>ernal o heprocess $sel#

,pplier: The $nernal and/or e>ernal persons/en$$es ha pro1$de $n#orma$on; documens;suppl$es; people; ec #or he process

Bo,ndaries o7 this Process: De#$nes spec$#$call 2here h$s process beg$ns and ends #or hepurposes o# h$s $ner1en$on

Pro0lem tatement: The reasonsB ou 2an o change h$s process *ha ou 2an ochange; $mpro1e; or creae

/eas,rements: See e>amples belo2B/eas,rement Targets peci7ic /eas,rements Time7rame

Da VSM Par$c$pan *orkbook 14)& (


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Process /eas,rements

( Reduce he $me $s akes #or he 2hole process

S$mpl$# he process #lo2

3 Reduce errors and re2ork; $mpro1$ng he Hual$o# he 2ork

4 Reduce he sa## $me reHu$red $n order o #ree upresources #or oher 2ork

5 Reduce assoc$aed coss; $ncreas$ng sa1$ngsa1a$lable #or $mpro1$ng ser1$ces

Pro8ect /eas,rements

( :ncrease he number o# cusomers ser1ed $n a$mel 2a

:mpro1e he collec$on and a1a$lab$l$ o# proCec$mplemena$on/ measuremen daa/$n#orma$on

( Reduce he lead $me b KKKKL

Reduce he number o# processseps b KKKKKKKL

3 :ncrease he #$rspas$eld L bKKKKKL

4 Sa## $me reduced b KKKKKL

5 Decrease changeo1er $me bKKKKKL

(a :ncrease he number o#cusomers ser1ed 2$h$n one 2eek o#reHues b KKKKKKKL

(b 01er $me; cons$senl con$nueo $ncrease he number o# cusomersser1ed $n a $mel 2a b a leas

KKKKKKL

(c 01er $me; cons$senl con$nueo decrease he acual amoun o#

$me spen 2a$$ng b cusomers a#erreHues b a leas KKKKKL

a All proCec daa $s updaed andcurren on a da$l bas$s

b

7) Das

3) Das

6) Das

3) Das

3) Das

7) Das

Monhl

Monhl

6) Das

9eso,rces"B,dget: :den$#$es human; #$scal; and oher resources a1a$lable o he proCeceam and proCec process

9ole Epectations: Descr$bes e>peca$ons abou auhor$ and respons$b$l$ $n rela$on ohe $ner1en$on; dec$s$onmak$ng; and $mplemena$on

Process"Pro8ect Delivera0les: !onc$se descr$p$on o# proCec del$1erables e>peced 9>amplesbelo2B

08ectives Epected Delivera0les Time7rame

Da VSM Par$c$pan *orkbook 14)& (3


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Process Delivera0les

(8ac$l$ae eam o anal,e curren process sae

8ac$l$ae eam anals$s o# curren sae o $den$#process $mpro1emens

3 8ac$l$ae eam de1elopmen o# an ac$on/changeplan o $mplemen $den$#$ed $mpro1emens

4 8ac$l$ae one or more #ollo2up sess$onsB 2$h$n3)/6)/7) das and monhl herea#er

Pro8ect"Process Delivera0les

( Assure $mplemena$on o# he plan

91aluae e##ec$1eness o# changes #or e##$c$enc;e##ec$1eness; % Hual$ % o $den$# needed areas o#$mpro1emen

3 De1elop and $mplemen a sandard$,ed process

4 Assure ha e1er program area and all sa##undersand 2ha $s reHu$red

( Produc$on o# a !urren Sae Map

Produc$on o# 8uure Sae Map

3 Produc$on o# :mplemena$on Plan

4 Saus updaes; repors :den$#$ca$on o# barr$ers o $mpro1emen

(a ProCec Plan de1eloped(b 8uure Sae #ull $mplemened

Anal,e; rack % repor cusomerand program/ process oucomes

3 S0P Iandbook/Manual

4a; S0P de1eloped; publ$shed; anda1a$lable/access$ble o all sa##

4b S0P ra$n$ng de1eloped andreHu$red

8$rs Da

Second Da

Second Da

7) Das



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$m$,e he e##or o# our 2ork#orce and o operae as a lean go1ernmen

There are se1eral ke pr$nc$ples ha are a he core o# -ean ph$losoph+

(B @no2 our cusomer/cl$en F 2ho he are and 2ha he 2an and 2henB The cusomer de#$nes 1alue3B @eep he process s$mple and el$m$nae 2aseB4B Do $E r$gh he #$rs $me5B :n1ol1e and empo2er emploees6B !on$nuall $mpro1e $n pursu$ o# per#ec$on

These pr$nc$ples probabl appear o be common sense and sra$gh#or2ard and e are o#en1er d$##$cul o make a real$ The pr$nc$ples assume ha an $nd$1$dual; eam; or anorgan$,a$on $s cons$senl opera$ng 2$h a P91E /INDET. Ia1$ng a process m$ndse

means ha he no$on o# processE $s so $mpr$ned $no our 2orld1$e2 ha $ $s an auoma$c #$lerhrough 2h$ch 2e 1$e2 real$ So much so; ha 2hen asked; *ha do ou do #or 2ork.E 2esee a process; no s$mpl a ask or an e1en No onl do 2e see a process bu also see manprocesses; 2ea1$ng ogeher; as 2ell as man le1els o# process

*$h a process m$ndse; $ also becomes eas$er o $den$# hose h$ngs ha do no add 1alue#rom he cusomer?s perspec$1e; such as


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*hen our processes are s$mple and 4+A+?ET9EA/$s s$mpl all he spec$#$c ac$1$$es reHu$red o des$gn; order; and pro1$dea ser1$ce or produc o a cusomer The bookends $den$#$ed $n he eam?s charer de#$ne hebeg$nn$ng and end o# he par$cular 1alue sream o be mapped

Key Lean Characteristics:

Pull service delivery: Services are pulled by the consumer, not pushed from the servicedelivery end.

Firsttime !uality: Striving for e"cellence#perfection, for $ero defects#redoing work.%dentifying & solving problems at their source' achieving higher !uality and performance atthe same time' teamwork & worker empowerment.

(aste minimi$ation: )inimi$ing#eliminating activities that do not add value' ma"imi$inguse of resources *capital, people, and space+, efficient use of ustin time inventory.

-ontinuous improvement: -ontinually improving !uality, increasing productivity#

performance, reducing costs *resources+, and sharing information.

Fle"ibility: Being open to change' providing different mi"es and#or greater diversity ofservices !uickly, without sacrificing efficiency.

ong/erm 0elationships:Building and maintaining effective longterm relationships withproviders#contractors through collaborative risksharing, costsharing, and informationsharing arrangements.



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O$er$ie- o" a T-o.a/ VSM Proce!!

Da VSM Par$c$pan *orkbook 14)& (&

tart3,pand 9eview

/ap 4,t,retate 546

4,t,re tate1alc,lations

Pro8ect "Implemen3tation Plan

Doc,mentand 9eport

@aiens 4ollow3,p

&$C $C %$Progress to

Plan

,mmarie;1omm,nicate

9es,lts

Day Two >/

A7ter >/

>/ Teamtart3?p

>is,alieProcess to0e /apped

/ap1,rrent

tate 516

,mmarieData and

9eview 1

Day ne >/

elect aProcess

Assign9oles

Develop a1harter

Plan AndPrepare

Prior to >/


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e!cription a T-o.a/ VSM Proce!!

Purpo!e0 The purpose o# he Value Sream Mapp$ng process $s #or eam members o

( See and documen he process; nus and bols o# each ransac$onO #lo2 char $ Assess us$ng VSM measuremens; characer$,e he curren sae process3 Measure $n add$$on o he VSM measures; ask $# here are ohers.4 !hange F $den$#; plan; and $mplemen changes; and hen measure $mpro1emens

>A+?ET9EA//APPINGVSMB $s a prac$cal and 1$sual ool ha allo2s ou o $den$#

he non1alueadded 2aseB ac$1$$es; asks; and seps $n an process 1alue sreamBAnd o creae an $mplemena$on plan o $mpro1e he process; el$m$nae or reduce he2ase; and add greaer 1alue o he cusomer =elo2 $s one e>ample o# a compleedcurren sae map

Prior to the >/

8$rs; he process o be mapped $s seleced 9ach Deparmen and $nd$1$dualorgan$,a$onal un$s ma ha1e a l$le d$##eren mehod o# selec$ng a process #or$mpro1emen Ne>; roles are ass$gned+ Sponsor; VSM Manager; Team Members; DaaManager; and !aucus Members as appropr$ae The sponsor; manager; and

some$mes oher eam members; mee 2$h he !on$nuous :mpro1emen Prac$$oner!:PB o de1elop a charer and conrac #or suppor The !harer and relaed VSM$n#orma$on are sen ou o all he eam members Then each person; 2$h$n h$s or herspec$#$c role; plans and prepares #or he VSM Some$mes h$s 2$ll also $nclude a*orks$e V$s$ b he !:PsB The purpose o# he 1$s$ $s o collec $n#orma$on $n order oassess needs and recommend he mos appropr$ae $ner1en$on process and ools

And; o# course; all adm$n$sra$1e and log$s$cal reHu$remens ge aended o as 2ell



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Day ne >/

The #ocus o# he #$rs da $s o accurael see and measure he curren process as $acuall $s no2 The endenc on Da 0ne $s o 2an o #$>E he process F o leap osolu$ons raher han #$rs Cus r$ng o undersand $ F as $ $s no2 'ou 2$ll ha1e heopporun$ o make h$ngs beer on Da T2o

Day Two >/

0n Da T2o; he #ocus $s on he #uure :# he process 2ere $mpro1ed b appl$ng leanconceps and ools; 2ha 2ould he #uure sae o# he process look l$ke and ho2 do 2ean$c$pae $ 2ould per#orm. The eam creaes and maps a ne2; $mpro1ed; $deal #uureprocess

: hen asks 2ha 2$ll need o be measured $n order o kno2 ho2 $ $s $mpro1$ng Theeam d$sco1ers he$r ans2ers o hese Hues$ons; hen beg$ns o $den$# he changesha 2$ll be needed o mo1e he process #rom $s curren sae o he #uure sae

The eam hen de1elops an $mplemena$on plan ha descr$bes ho2 he 2$ll creae he#uure sae F 2ha ac$ons/ac$1$$es are needed o ge #rom he curren o #uure saeThe eam plans onl he changes ha he 2$ll comm$ o carr$ng ou ogeher Thepurpose o# he plan $s o Hu$ckl change he process #rom he curren sae o he #uuresae

A7ter the Two3Day >/

The 2ork accompl$shed b he VSM eam mus be documened and a repor g$1en ohe VSM Sponsor and Manager The $mplemena$on plan ha 2as de1eloped mus be#ollo2ed hrough 2$h; us$ng good proCec managemen ools and echn$Hues Rap$d:mpro1emens/@a$,ens need o be scheduled along 2$h an oher #ollo2up ac$1$$esha 2ere $den$#$ed dur$ng he VSM

The 2ord 1ai$enmeans o make beerE :n a @a$,en; a eam mees o rap$dl addresschallenges ha 2ere $den$#$ed dur$ng he VSM The eam mus repor and measureprogress on he plan a 3); 6); and 7)da and hen a leas monhl $ner1als Allresuls mus be documened and repored

!ommun$ca$on #rom he eam o he organ$,a$on $s e>remel $mporan The eam $srespons$ble #or shar$ng he$r learn$ngs F successes and #a$lures F $n order o supporcon$nuous learn$ng and $mpro1emen



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VSM Current State

Work!'eet0 Vi!uali1e t'e Proce!! to be Mappe+

P,rpose: The purpose o# h$s ask $s o+

( =eg$n 1$sual$,$ng he seps and seHuence o# he process o be mapped "e e1erbod on he same page abou 2ha he process $s3 9ngage all eam members $n he 2ork

4 Qu$ckl generae $n#orma$on abou our collec$1e undersand$ng o# he processas a base #rom 2h$ch 2e?ll 2ork

Task:

*e 2$ll 2ork $nd$1$duall #or a #e2 m$nues and hen as a group

:nd$1$duall; bra$nsorm as man seps $n our process as ou can h$nk o# Don?

2orr abou seHuence or accurac :# ou don? kno2 a sep; someone else 2$ll

*e 2$ll use he bookendsE 2e?1e alread alked abou $n he !harer These are

alread posed on he bucher paper on he 2all

4 pos$ #or each sep ou can h$nk o# Please use a sharp$epen and 2r$e large enough o be read #rom a d$sance and leg$blB

'ou ha1e & min,tes

Remember; h$s $s a s$len; $nd$1$dual bra$nsorm *ork Hu$ckl and ge as manseps do2n as ou can

Kee in !in": /his brainstorming is not the time for discussion on the how and why of eachstep, but only what2s occurring now in the process as you see it yourself and at what point it2soccurring. 3o debates if someone2s doing it, it2s part of the process. /here will be time laterfor a detailed discussion of these steps.

Da VSM Par$c$pan *orkbook 14)& )


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Work!'eet0 Value.A++e+ $!2 on.Value.A++e+

P,rpose: The purpose o# h$s ask $s o re$n#orce he de#$n$$ons and d$##erencesbe2een ValueAdded and NonValueAdded ac$1$$es 2$h$n a 1aluesream

Task:(B :nd$1$duall; re1$e2 he l$s o# ac$1$$es on he #ollo2$ng page Dec$de 2heher

each ac$1$ $s ValueAdded VAB or NonValueAdded NVAB !$rcle heappropr$ae response

B al,e AddedF An ac$1$ ha adds o he #orm or #unc$on o# our 2orkAn ac$1$ ha he cusomer $s 2$ll$ng o paE #or

Non3>al,e3AddedF An ac$1$ ha consumes resources bu creaes no1alue #or he cusomer An ac$1$ ha $s no necessar

44 0emember, customers can be other employees, clients, legislators,ta"payers, federal agencies' walkin customers, or any other person,group, or agency that directly or indirectly receives value from yourservice.

/ypically, within value streams for service industries, almost half of allprocess lead time *the time from start to finish for an unit of work+ is nonvalueadded and, many times, is even more.

3B =e prepared o share an Hues$ons or obser1a$ons

4B 'ou ha1e a oal o# 7ive 5(6 min,teso complee h$s ask



22/54

STATEOFMAINE

Work!'eet0 Value.A++e+ or on.Value.A++e+ Acti$itie!3

Are t'e!e acti$itie! $alue.a++e+ or non.$alue.a++e+3 (circle re!pon!e)

'.


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STATEOFMAINE

Work!'eet0 Current State Mapping

P,rpose: The purpose o# h$s ask $s o 1$sual$,e and documen he curren sae o# ourprocess b appl$ng VSM ools; 2ork$ng o2ard consensus; and sa$ng open

And o measure each sep; noe problem areas; and $den$# poen$al$mpro1emen opporun$$es

Task: *e?ll sar a he end o# he process and 2ork our 2a back2ards Al2as keep$ng

he c,stomer#ron and cener

*e 2$ll name each sep and complee a bu##/ello2 data sheet#or each sep o# heprocess As much as poss$ble; 2e 2$ll sr$1e o2ard consens,s on 2ha eachmeasuremen $s

o *e 2$ll use he maer$als on he pre1$ous pages o# h$s 2orkbook as a gu$de$n comple$ng he daa shees !omple$ng he #$rs #e2 seps 2$ll ake us al$le longer as 2e learn a ne2 language and ga$n a greaer undersand$ng o#2ha 2e are $ng o capure 2$h each measuremen

As 2e d$scuss each sep; 2e 2$ll h$ghl$gh commens; $deas; concerns; need #ormore $n#orma$on or clar$#$ca$on; a sep ha needs ser$ous sud; more poen$alresources; ec 9ach 2$ll be noed on a bu##/ello2 pos$/s$ck$e #or ha sep

:?s $mporan ha 2e all conr$bue 2ha 2e kno2; suspend Cudgmen; and askHues$ons All Hues$ons are grea Hues$ons

Th$s ask reHu$res us o sa #ocused and d$sc$pl$ned $n ho2 2e 2ork hrough heprocess 0ur endenc 2$ll be o 2an o #$>E he process and Cump o solu$onsTha 2$ll happen 2hen 2e de#$ne he 8uure Sae #or h$s process 8or no2; 2e?llcapure all our $deas; bu 2e 2on? 2ork on hem The #ocus a h$s po$n $s onge$ng a p$cure o# 2ha $s acuall happen$ng :# ou ha1e $deas/sugges$ons #or$mpro1emens o use #or he 8uure Sae; 2r$e each one on a blue pos$/s$ck$e %g$1e hese o he 8ac$l$aor or Daa Manager o pu on he appropr$ae sep or on heParking ot $# $ relaes o he 2hole processB

*e?ll also use he JParking +otK o capure $deas; commens; ec ha 2e don?2an o #orge and 2$ll address laerB bu ha beg$n o lead us o## rack

*e?ll use he JAss,mptionsK #l$p char o capure he assump$ons 2e make as 2ego along Th$s 2$ll help us o make sense o# our measures and dec$s$ons laer on $nhe process

*e ha1e KKKKKKKKKK $meB o complee h$s ask



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STATEOFMAINE

Working Wit' ata S'eet!

No2 ha 2e?1e re1$e2ed he charer and process bookends and bra$nsormed he seps o# heprocess; 2e 2$ll map $s curren sae; sar$ng 2$h he las sep F h$s $s o rem$nd us o keephe cusomer/cl$en #ron and cener

8or each sep $n he process; 2e 2$ll use a 2orkshee ha 2e call a DATAFEET : $s used

o documen and calculae measuremens; o keep rack o# assump$ons; o h$ghl$gh opporun$$es #or $mpro1emen; and o pro1$de a basel$ne #or measur$ng $mpro1emens

$sen or #a$rl m$n$mal So 2ha ma seem as arb$rar $s acuall a g$an sep #or2ard

@eep $n m$nd ha he collec$1e 2$sdom o# he eam regard$ng a measuremen $s a much beernumber han noh$ng a all 8or man seps $n he process; 2e ma be us$ng a ards$ckE omeasure #or no2 F no all ha accurae Io2e1er; $?s beer han ,ero :n he #uure; as 2emore rou$nel measure 2ha 2e do $n our processes; 2e?ll be able o become more prec$seand; hrough con$nuous $mpro1emen; o beg$n o use a m$cromeerE

So; 2h go hrough h$s #rusra$on. =ecause 2e can? ans2er he Hues$on o# ho2 much 2ase$s $n he process The cusomer does no cons$der 2ase as 1alueadded; someh$ng he2ould be 2$ll$ng o pa #or And 2e can? $mpro1e $ $# 2e can? measure $ As 2e all kno2;some$mes Cus s$mpl sar$ng o measure someh$ng leads o $s $mpro1emen

Some TIP#or us$ng he daa shees o measure he curren sae process+

Don? ge bogged do2n $n numbers or percenages F use he bes daa a1a$lable o ou:# ou need o; hro2 ou he h$ghes and lo2es numbers and make an es$mae Anes$mae; 2h$le no ())L accurae; $s s$ll closer o be$ng accurae han noh$ng

The $me per$ods #or he daa measuremen mus be he same #or all seps F usuallm$nues; bu use 2ha corresponds bes o he process be$ng mapped


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STATEOFMAINE

VSM ata S'eet -4 e"inition!

NA/E 4 TFE TEP"P91E:

TEP DE19IPTIN: Descr$bes 2ha $s $ncluded $n he sep; 2ha $ encompassesB

PE1IA+ 1NIDE9ATIN: Noa$ons abou spec$al needs; such as ra$n$ng; l$m$a$ons; l$censes;cer$#$ca$ons; ecB

Amo,nt o7 3A >A+?E ADDED : An es$mae o# he percenage o# ValueAdded T$me2$h$n he 1ycle Time #or he sep Th$s $s2ha hecusomer 2ould be 2$ll$ng o pa #or $#g$1en he cho$ceB

93N3>3A 9E?I9ED NN3>A+?E ADDED : An es$mae o# NonValueAdded T$me ha $s reHu$red b la2; rule; regula$on; or oher mandaeB

13 1FANGE >E9 TI/E: The amoun o# $me $ akes o change o1er #romhe end o# he pre1$ous sep o he beg$nn$ng o# h$s sep F such as logg$ng $no acompuer appl$ca$on; ge$ng records/#orms; se$ng up #or cusomer encouners; ecB

?3T ?P TI/E : The percenage o# $me a person; program; pr$ner; cop$er; ec $sa1a$lable compared o he $me each $s e>peced o be a1a$lable/run 8or e>ample; he$me a super1$sor $s a1a$lable #or s$gnaures; he $me a cop$er $s a1a$lable and/or 2orksB

43P3L 4I9T PA LIE+D The percenage o# $me ha Hual$ sandards areme he 8:RST $me hroughO he percenage o# $me he sep $s compleed correcl he

8:RST $meB

NTE: All pertinent$deas; assump$ons; and $n#orma$on An $n#orma$on abou he process ha $s$mporan and no capured $n oher daa bo>esB



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5ui+e "or Completing t'e ata S'eet

TEPNA/Eo Name o# he spec$#$c Sepo !hoose a name he group can agree on

TEPDE19IPTINo Descr$bes 2ha $s $ncludes $n he sep; 2ha $ encompasses; 2ha he sep

boundar$es are

PE1IA+1NIDE9ATINo Noa$ons abou spec$al needs; such as ra$n$ng; l$m$a$ons; l$censes;

cer$#$ca$ons; ec; reHu$red #or he sep


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STATEOFMAINE

9>ample+ 9mploee #a>es a repor o ) $nd$1$duals : akes (5 m$nueso program/#eed he #a> and 45 m$nues #or he #a> mach$ne o #$n$sh Fsa## $me $n1ol1ed $s (5 m$nues

>A+?EADDED >3Ao ValueAdded an ac$1$ ha $ncreases he #orm or #unc$on o# he produc or

ser1$ce These are he ac$1$$es he cusomer $s 2$ll$ng o paE #or3on5alue6dded 7 any activity that does not add form or function, or is notnecessary. /hese activities should be eliminated, simplified, reduced, orintegrated. 3ot unusual to see 89: or more 356.+

o An es$mae o# he percenage o# 1alue addedE $me $n he oal $me o# he sepccle $meB

Io2 much o# he $me spen on h$s sep $s 1alue added. No; $s h$s sep1alue added.B

8$lled $n as a percenageo Th$s $s he percenage o# 1alueadded $me #or he ccle $me o# h$s par$cular

sep; no he acual sa## $me or 2hole process

9E?I9EDNN3>A+?EADDED 9N>Ao An es$mae o# non1alueadded $me #or he sep ha $s reHu$red b pol$c; la2;

rule; regula$on; or oher mandae.o 8$lled $n as a percenage

1FANGE>E9 13o The amoun o# $me $ akes o change o1er he mach$ne or program #rom he end

o# he pre1$ous sep o he beg$nn$ng o# he curren sep 9>amples+ !rea$ng a ne2 #$le #or a ne2 cusomer/cl$en

!hang$ng #rom one compuer program o anoher

Search$ng our desk #or he correc #orm

"e$ng read #or cusomer/cl$en encouners schedul$ng; ge$ng he #$le;prepar$ng #orms; ecB

?PTI/E ?3To The percenage o# $me a person; program; pr$ner; cop$er; ec are a1a$lable

compared o he $me he are e>peced o run 9>amples+ :# a pr$ner $s do2n an hour a da 2hen ou need $; hen


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STATEOFMAINE

9>ample+ Super1$sor sends a repor back #or some k$nd o# re1$s$on;correc$on; m$ss$ng $n#orma$on roughl one ou o# e1er #$1e repors 8P'2ould be )L

NTEo An oher $n#orma$on abou he process ha $s $mporan and $s no capured $n

he daa bo>es



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STATEOFMAINE

Work!'eet0 Calculating Current State Metric!

P,rpose+ The purpose o# h$s ask $s o summar$,e he curren sae mer$cs;crea$ng a basel$ne #rom 2h$ch o measure #uure $mpro1emens

Task+ A VSM eam member 2$ll be ass$gned one or more o# he #ollo2$ngcalcula$ons o complee 8ollo2 he correspond$ng $nsruc$ons on he ne>page

>/ Team /em0er5s6Assigned 1alc,lation

1,rrenttate /etric

Team Member (+ '6 M teps+ !oun he number o#seps

Team Member + *6 +ead Time+ add up he ccle $mesacross o g$1e us he lead $me

Team Members 3 % 4+ &6 Total >al,e Added+ !alculae he$nd$1$dual 1alue added $mes and henadd hem up o pro1$de he oal 1alueadded $me

Team Members 3 % 4+ )6 Non3>al,e Added Percent+ Toal

Value Added d$1$ded b he lead$me$s he NonValue Added Percen

Team Members 5 % 6 (6 Total 9eH,ired Non3>al,e AddedTime+ calculae he $nd$1$dualreHu$red; non1alue added $mes andhen add hem up o pro1$de he oalreHu$red non 1alue added $me

Team Members 5 % 6 6 9eH,ired Non3>al,e AddedPercent+ Toal ReHu$red NonValue

added d$1$ded b he lead$me $s heReHu$red NonValue Added Percen

As a eam 6 Ann,al ?nitsun$s/cases/people/#orms+ The couno# oucome compleed $n a ear $s+



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STATEOFMAINE

#ST%6CT#OSFO%COMPLET#5T7EC6%%ETSTATEMET%#CS

'6Team /em0er ': !oun he number o# shees on he map and 2r$e U SepsU a heend o# he map d$recl under he mer$cs head$ng : should be abou $nches all o #$ he res$n T$me+ W M$nuesB

*6Team /em0er *: !alculae -ead T$me b add$ng all he !cle T$mes across all he seps?daa shees and 2r$e U-ead T$me U 2$h he number belo2 he Number o# Seps a he end o#he map T$me+ W () m$nuesB

&6Team /em0ers & ; ): !alculae he ValueAdded T$me as #ollo2s+ Person 3 should goup o he #$rs sep on he map and read ou+ he !cle T$me $nclud$ng he $me un$B timesheValueAdded percen as a #rac$onB ;"ample>>


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Value Stream Mapping Mea!urement!

1?99ENTTATE?//A9LDATA1A+1?+ATIN O

1. Add he !cle T$me !TB #rom each Daa Shee and 2r$e $ a he end o# he process FTh$s $s he +ead Time#or he 2hole process ;"ample: -T )) m$n

2. aB !alculae he >al,e3Added Time#or each sep b mul$pl$ng he !cle T$me !TBb he ValueAdded L VAB and 2r$e ha number on he upper le# hand corner o# eachDaa Shee

;"ample: VA m$n

bB Add he ValueAdded T$me #rom all daa shees and pu h$s number on op o# he

-ead T$me calculaed $n Sep ( abo1e D$1$de h$s; and ou 2$ll ge he ValueAddedpercenage #or he o1erall process

;"ample: 5) m$n Toal VA )) m$n -T

cB !alculae he oal percenage o# Non3>al,e3Added 5N>A6 Timeb d$1$d$ng he oalValueAdded T$me b he -ead T$me and subrac$ng #rom ()) *r$e h$s a he end o#he process 2$h a marker ;"ample: ()) m$nus 5) m$n Toal VA &5 L NVA

)) m$n -T

3. !oun he number o# seps daa sheesB and 2r$e a he end o# he process9>ample+ ( Seps

4. !are#ull sud each Daa Shee F Are here an ha ha1e a p$ece o# daa ha reallsands ou. 8or e>ample+

o :n1enor ha $s much h$gher han he oher Daa Shees/Sepso


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STATEOFMAINE

T'e Future State

T'e Eig't Wa!te!

8Lean Concept! "or #mpro$ement



33/54

STATEOFMAINE

T'e Eig't Wa!te!

+ean Eliminating the # amplesare g$1en belo2 #or each caegor

'. verprod,ction "enera$ng more $n#orma$on han he cusomer needs r$gh no2 "enera$ng more $n#orma$on han he ne> process needs !rea$ng repors ha no one reads Mak$ng e>ra cop$es Dupl$cae daa sources

*. es

9>cess$1e -og$n or response $mes *a$$ng #or hard cop pr$nous

&. Transportation Mo1emen o# $n#orma$on ha does no add 1alue

Rer$e1$ng or sor$ng #$les !arr$ng documens o and #rom shared eHu$pmen Tak$ng #$les o anoher person "o$ng o ge s$gnaures Mo1$ng 2ork o1er long d$sances

). NonO>al,e3Added Processing 9##ors ha add no 1alue #rom he cusomer?s 1$e2po$n

!rea$ng repors Repeaed manual enr o# daa Redundan re1$e2s/appro1als


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STATEOFMAINE

(. Ecess Inventory

More $n#orma$on; proCecs; maer$al on hand han can be 2orked on or hecusomer needs r$gh no2

8$les 2a$$ng o be 2orked on

ra cl$cks or ke srokes

!lear$ng a2a #$les on he desk

"aher$ng $n#orma$on

-ook$ng hrough manuals and caalogues

Iandl$ng paper2ork

#. ?nder,tilied people

People ha are needed; bu no enough 2ork o keep hem bus all da F

could be help$ng ohers F unbalanced 2orkloads Poor or negleced user ra$n$ng and user documena$on #or e>$s$ng/ne2

processes

People 2ach$ng eHu$pmen 2ork eg 2ach$ng 2h$le cop$er pr$nsB

People 2$h ra$n$ng and sk$lls beond ha needed o do he 2ork



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STATEOFMAINE

VSM Work!'eet0 #+enti"/ing Wa!te!* Appl/ing Lean

Concept!

P,rpose+ The purpose o# h$s ask $s o recogn$,e he *ases $n our da$l 2ork;and o appl -ean !onceps ha are e##ec$1e $n reduc$ng or el$m$na$nghem

/ethod: D$1$de $no groups F o be spec$#$ed b 8ac$l$aors

Task: elect one or more steps in yo,r process.Sep Name+

( :den$# he *asesB $n our process+

Name he *asesB ou see+

3 Selec one or more -ean !onceps on he #ollo2$ng pages o $mpro1e h$ssep/el$m$nae he 2ases $den$#$ed+



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STATEOFMAINE

Lean Concept!


37/54

STATEOFMAINE

. Implement vis,al systems

V$sual ssems are a #orm o# commun$ca$on and can be used o d$rec #lo2 2$h

m$n$mal $nerac$on #rom a person Tp$call hese can be no or lo2cossolu$ons and can be Hu$ckl $mplemened o $mpro1e people; $n#orma$on; anddocumens #lo2s S$mple s$gnals ha pro1$de an $mmed$ae undersand$ng o# as$ua$on or cond$$on The are e##$c$en; sel#regula$ng; and 2orkermanaged

#. 1reate val,e 0ased on c,stomer demands and needs 5de7ine the c,stomer6

Per#orm asks ha $ncrease he 1alue o# he ser1$ce #or he cusomer anh$ngelse ha $s no necessar $s 2ase

%. 9ed,ce 0atch sie

Anal,$ng he amoun o# $n1enor or 2orkB be#ore and a#er a sep $n heprocess can help $den$# bolenecks or capac$ consra$ns $n he ssem 0nlone cl$en; couple; case #$le; ec can be addressed a a $me; so Hues$on heprac$ce o# sack$ng or bach$ng 2ork and push$ng baches #or2ard o he ne>sep $n he process

'$. Improve H,ality O do it right the 7irst time Q

Sr$1e #or per#ec$on a he source o# he 2ork; al2as People mus be cera$n

ha he 2ork/$n#orma$on he are pass$ng o he ne> 2ork sep/area $s o#acceped Hual$

''. 9ed,ce transportation and"or motion

Anal,e he amoun o# mo1emen o# people and documens $n per#orm$ng a sepMuch $me can be 2ased $n unnecessar mo1emen

'*. tandardie the work

Documened; sandard$,ed 2ork reduces crossra$n$ng $me; $mpro1es e##$c$enc;reduces search$ng $mes; and creaes a 2ork area and/or processes ha producerepl$cable and rel$able oucomes Sandard$,ed 2ork m$n$m$,es 1ar$a$on $nprocess and process resulsB

(3 Implement $ %O ortC et in orderC hineC tandardieC ,stain

Sor+ 9l$m$nae he !luer F *hen $n Doub; Thro2 $ 0uE

Se $n 0rder + 0rgan$,e and label; se boundar$es and l$m$s F A place #ore1erh$ng and e1erh$ng $n $s placeE

Da VSM Par$c$pan *orkbook 14)& 3&


38/54

STATEOFMAINE

Sh$ne + !lean e1erh$ng; $ns$de and ou F :nspec$on hrough clean$ngE

Sandard$,e + @eep procedures; checkl$ss; chars; ec and make hem 1$sual F

91erh$ng $n a sae o# read$ness and ser1$ceE Susa$n + Ma$na$n d$sc$pl$ne hrough he $mplemena$on o# con$nual $mpro1emen

ssems and culure

'). 9ed,ce set,p or changeover time

!hangeo1er ac$1$ $s cons$dered non1alueadded and deracs #rom a1a$lableproduc$1e $me Reduc$ng seup $s cr$$cal o $ncreas$ng cusomer respons$1enessand e##ec$1el reduc$ng loE s$,e

'(. Implement P,ll vs. P,sh ystems

A Pull Ssem $s a mehod o# conroll$ng he #lo2 o# resources people;$n#orma$onB based on preesabl$shed rules; and he acual saus o# he ssema an $me A Pull Ssem $s a #le>$ble and s$mple mehod o#conroll$ng/balanc$ng he #lo2 o# resources : e l$m$naes 2ase o# handl$ng;sorage; e>ped$$ng; obsolescence; re2ork; #ac$l$$es; eHu$pmen; and e>cesspaper2ork

A Pull Ssem cons$ss o#+

o Process$ng/del$1er o# ser1$ces based on acual consump$on/demand o#he cusomer

o -o2 and 2ellplanned 2ork $n process paper2orkB

Managemen b s$gh; $mpro1ed commun$ca$on

'. 1omplete small incremental changes

Sr$1e #or rans$$on o he 8uure Sae 2$h $ncremenal and mon$oredmeasuredB changes 9##ec$1e 1s $ne##ec$1e changes can Hu$ckl berecogn$,ed and con$nuous $mpro1emen 2$ll be ach$e1ed more e##$c$enl

'. Esta0lish appropriate meas,rements to determine improvements in H,alityCc,stomer serviceC and cost.

!heck measuremens on $mpac o# &en" the C'rvegoals

!heck mer$cs aga$ns proCec selec$on cr$er$a+

o Number o# cusomers $mpaced #uure sae should pos$$1el $mpacmoreB;

o :nradeparmenal coord$na$on $mpro1emen reduc$on o# dupl$ca$on or

redundancB;o :mpro1ed ser1$ce $ncreased capac$; beer Hual$; ser1$ces del$1ered

more Hu$cklB;o Dollars sa1ed reduced $me; maer$als; process$ngB;



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STATEOFMAINE

o :mpro1ed e##$c$enc



40/54

STATEOFMAINE

Work!'eet0 #+enti"/ing Work!ite Wa!te!

P,rpose+ The purpose o# h$s ask $s o recogn$,e he *ases $n our da$l 2ork;and o appl -ean !onceps ha are e##ec$1e $n reduc$ng or el$m$na$nghem

/ethod: To be spec$#$ed b !on$nuous :mpro1emen Prac$$oners/8ac$l$aors

Task: *alk our 2orks$e "embaB and on he #ollo2$ng page

(B :den$# 5 #orms o# *ase $n our 2orks$e

B Name he 2ase ou see

3B Selec one or more -ean !onceps o $mpro1e h$s sep/el$m$naehe 2ases $den$#$ed

Da VSM Par$c$pan *orkbook 14)& 4)


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STATEOFMAINE

Work!ite Wa!te #n"ormation Form

0served


42/54

STATEOFMAINE

Work!'eet0 Future State Mapping

P,rpose+ The purpose o# h$s ask $s o creae a #uure sae process map ha appl$es -eanpr$nc$ples; mo1es he Sae o# Ma$ne o2ards $s =T! goals; and mo$1aes$nd$1$dual and eam comm$men and enhus$asm

Task+ Th$nk$ng ous$de he bo>; 2e?re go$ng o creae a 8uure Sae Map

*e are #$rs go$ng o look a he o1erall #lo2 Then; sar$ng a he beg$nn$ng o# heprocess; e1aluae each sep $n he curren sae map; $nclud$ng he measuremens

ha m$gh $nd$cae a problem and/or need #or change Deerm$ne $# he sep can beel$m$naed; reduced; or $negraed 2$h oher seps

es ha can be $mplemened $mmed$ael Then$nclude hose ha 2$ll ake more anals$s and more $me o $mplemen

As ou bu$ld he #uure sae; use p$nk Postits on each sep,as needed; o h$ghl$gh

an $deas; concerns; need #or more $n#orma$on or clar$#$ca$on; add$$onal sud;more poen$al resources; ec

:# a change $s large; e>ernal; or comple> enough #or a eam o mee #or a da ormore $n order o sol1e he problem; $den$# ha b us$ng a red @a$,en burs sheeTh$s change/$mpro1emen 2$ll be addressed as a separae; spec$al rap$d$mpro1emen $ner1en$onB

Re1$e2 he blue Pos: noes 2e 2roe earl$er o make sure 2e don? m$ss an o# he$deas 2e generaed dur$ng he !urren Sae mapp$ng

The role o# e1er eam member $s o suppor each oher o make assump$ons

e>pl$c$ and documen hem on he #l$pcharB and o challenge our curren h$nk$ng2here1er appropr$ae Remember o aend o our process norms

*e 2$ll creae he 8uure Sae Map r$gh under he !urren Sae Map

*e ha1e KKKKKKK $meB o complee h$s ask



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VSM Work!'eet0 #mplementation Plan

P,rpose: The purpose o# h$s ask $s $den$# hose ac$1$$es necessar o mo1e #rom he!urren Sae o he 8uure Sae ha ou Cus mapped Iere; -ean pr$nc$plesare appl$ed d$recl o he 2ases $den$#$ed; and spec$#$c ac$ons are planned andass$gned Ac$1$$es $ncluded on he Plan should be able o be accompl$shed $n am$n$mum o# $me pre#erabl 2$h$n a #e2 2eeksB

Task:

De1elop an:mplemena$on Plan ha $ncludes+

o Spec$#$c recommenda$ons/ac$onso !omple$on daeso Respons$ble $nd$1$dualso Measures #or $mpro1emeno Perce$1ed barr$ers or challenges

eveloping the%mplementation Planon he #ollo2$ng page

o 8ocus on nocos; lo2cos #$>es ha can be $mplemened $mmed$ael #$rsThen $nclude hose ha 2$ll ake more anals$s and more $me o $mplemen

o 9ner @a$,en/rap$d $mpro1emen e1ens as ac$1$$es on he :mplemena$onPlan $n order o assure ha he are addressed

:nclude he $n#rasrucure; ac$1$$es; and asks needed o ensure ha he plan $sel#2$ll be 2ellmanaged; 2$ll be dnam$c; and 2$ll be $mplemened $n a $mel 2a

:nclude #ollo2up 2$h he !on$nuous :mpro1emen Prac$$oners/8ac$l$aors as al$ne$emsB on he :mplemena$on Plan

*hen complee; he :mplemena$on Plan $s g$1en o he Team #or #ollo2hrough



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9ue!tion! to Con!i+er in e$eloping t'e#mplementation Plan

*ha are he changes be$ng proposed.

*h$ch changes should be $mplemened #$rs.

*h$ch problems/changes are pr$or$$es #or 0:AS. 8or he cusomer/cl$en.

*h$ch changes address ke organ$,a$onal goals.

*ha spec$#$c ac$ons/ac$1$$es mus be aken o br$ng hem abou success#ull.

Io2 2$ll he changes be $mplemened.

*ho $s he sa## person respons$ble #or $mplemen$ng each change success#ull F2ho has he comm$men; auhor$; $n#luence; and $me o assure$mplemena$on; o remo1e barr$ers o change.

*ha are he measures needed o deerm$ne $# he changes are success#ul. Todeerm$ne $# he?re acuall $mpro1emens.

Io2 2$ll $ be deerm$ned $# he changes are seen as acual $mpro1emensb he cl$en; he #ederal programsB; and b sa##.

Io2 2$ll $npu #rom cl$ens; sa##; and e>ernal sources be oba$ned regard$ngposs$ble $mpro1emens; bes prac$ces; ec

Io2 2$ll an adCusmens be made o he proposed changes $# he are #ound no

o 2ork or o be acual $mpro1emens a#er all



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VSM #mplementation Plan

1FANGE9E1//ENDED A1TIN

" A1TI>ITIE G"9EP.

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DATE1/P.

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W'at:! e,t 3

0nce ou and he res o# he VSM eam ha1e #$n$shed he VSM mapp$ng process; 2ha shouldou plan on and e>pec .

A >/ 4ollow3,p Activities.

There are a number o# #ollo2up ac$1$$es ha; depend$ng on he naure o# our 2ork and role;ou should e>pec o be a par o#+

Rap$d :mpro1emen 91ens R:9B: :# our VSM process $den$#$es an spec$#$c problem/$ssueareas ha mus be addressed $n order o $mpro1e our process; ou m$gh e>pec o be apar o# a rap$d $mpro1emen e1en eam $# ou are $n1ol1ed $n he 2ork $sel#

3)/6)/7)Da/Monhl Re1$e2s % Repors: The :mplemena$on Plan #or mak$ng changes/$mpro1emens should $nclude a leas 3); 6); and 7)da and beond as $nd$caedB sauschecks on he progress o# he ac$ons/change $mplemena$ons planned An changes ohe plan; 2heher $n ac$1$$es/asks; respons$ble persons; or $mel$nes should bedocumened; descr$bed; and agreed o b he Team; $nclud$ng he Sponsor and ManagerThe saus repors should be d$sr$bued rou$nel o all Team members

VSM Team !heckpo$n: 9>pec he VSM Team o ge back ogeher o checkpo$n hed$rec$on o# he #uure sae; $s $mplemena$on saus; and an emerg$ng $ssues/problems"enerall; based on he $me #rames $n he VSM :mplemena$on Plan; he $n$$al checkpo$ncan be scheduled $n ad1ance as one o# he las h$ngs he VSM Team does Th$s 2a he2hole group $s s$ll ogeher and can agree on he checkpo$n mee$ng dae and $me

Spec$al Team Sess$ons: : $s poss$ble ha a spec$al sess$on o# he Team m$gh need o becalled b he VSM Sponsor or Manager

:# ou h$nk ou?1e someho2 sl$pped ou o# he loop; doublecheck 2$h our VSM Manager omake sure ha commun$ca$on and $mplemena$on channels are #unc$on$ng properl

B.Participate as an active mem0er o7 the change implementation team.

As a member o# he VSM Team; ou 2$ll also be a member o# he group respons$ble #or$mplemen$ng he changes he eam $den$#$ed #or $mpro1$ng our process Th$s means ha oushould no onl help o l$erall carr ou he 2ork; bu also sa $n#ormed; keep rack o# he

progress be$ng made; make sure ou see and read all he del$1erables map o# our currenprocess; he $deal process proposed; he $mplemena$on plan; saus repors; ecB; and abo1eall con$nue o challenge the process

1. tart all over again O contin,ally improvingC always striving 7or ecellenceCseeking per7ection.

The ne2 $mpro1ed process 2$ll; o# course; become our currenE process And ou 2$ll onceaga$n 2an o $mpro1e $ F o con$nue o r o make $ beer and beer Remember ha ouare $n he ke pos$$on o kno2 he 2ork and ho2 $ can be $mpro1ed



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Da VSM Par$c$pan *orkbook 14)& 4&


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Appen+ice!



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4?T?9ETATE/APAND4INA+DATA1A+1?+ATIN 33

8or each $dea #or small $ncremenal $mpro1emens; use a separae p$nk Pos: and place $belo2 he green daa shee ha $ corresponds o

:# $ $s an $mpro1emen ha 2$ll reHu$re a eam mee$ng o# a da or longer; place a b$g red@a$,en =urs; 2$h he $dea 2r$en on $; under he appropr$ae green daa shee

4,t,re tate Data 1alc,lations O'. To collec he daa #or he 8uure Sae; do he same seps ( hrough 6B as ou d$d #or

he curren sae map

4inal Data 1alc,lations33

'. Subrac he 8uure Sae -ead T$me #rom he !urren Sae -ead T$me and 2r$e $ onhe Map a he end us$ng a marker and label $ +ead Time 9ed,ction.

*. Subrac he 8uure Sae NVA #rom he !urren Sae NVA and 2r$e $ on he Map a heend us$ng a marke and label $ N>A 9ed,ction.

&. Subrac he 8uure Sae number o# seps #rom he !urren Sae number o# seps and2r$e $ on he Map a he end us$ng a marke and label $ tep 9ed,ction.

1/P+ETINGTFE>/ I/P+E/ENTATINP+AN 33

>al,e tream /ap Plan 5Ecel preadsheet6'. *r$e he Name o# he Process ou are 2ork$ng on a he op o# he spreadshee*. *r$e all he $deas #rom he p$nk Pos:s and he @a$,en =urss #rom he 8uure Sae

Map $n he Recommenda$onE column&. Selec a Respons$ble Person #or each Recommenda$on and add o Plan). Selec a Due Dae #or each Recommenda$on and add o Plan F Remember ha he due

dae $s no necessar$l he dae he change 2$ll be complee : ma be he dae hee1alua$on o# he recommenda$on $s complee

(. 8$ll $n he 9s$maed "a$ns 9s "a$nsB #or each Recommenda$on+a The change $n $me #rom he curren sae sep o he #uure sae sepb An ga$ns #rom maer$al reduc$on F paper; pr$ner $nk; ecc An ga$ns #rom reduc$on $n posage; en1elopes; ec

d An ga$ns #rom reduc$on o# #orms used; ec. 8$ll $n he es$maed das or hoursB sa1ed per ear SVD/'R B. 8$ll $n he es$maed dollars sa1ed per ear X SAV9D/'R B#. Toal es$maed "a$ns; Das Sa1ed and Dollars Sa1ed columns

Note: Th$s $n$$al plan 2$ll be re1$e2ed 2$h he Sponsor; VSM Manager; and he eam #orrecommenda$on appro1als; pr$or$$,a$on; and resource comm$mens; $# necessar : 2$ll alsobe d$sr$bued o he !aucus Team Members Th$s plan 2$ll be managed and updaed b heValue Sream Manager as he eam mo1es he process #rom curren o #uure sae



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VSM Summar/ Stati!tic!

Process Name:1,rrent tate 4,t,re tate

teps $ teps $

+ead Time 5all 13T6 $ +ead Time 5all 13T6 $

>al,e Added Time 5>3A6 $ >al,e Added Time 5>3A6 $

Non3>al,e Added 5N>3A6 $ Non3>al,e Added 5N>3A6 $

Time Associated


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NA/E 4 TFE TEP

TEP DE19IPTIN

PE1IA+ 1NIDE9ATIN

A+?E ADDED

93N3>3A 9E?I9ED NN3>A+?E3ADDED

13 1FANGE >E9 TI/E

?3T ?P TI/E

43P3L 4I9T PA LIE+D

NTE:

Da VSM Par$c$pan *orkbook 14)& 5(


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BTC4epartmental 5oal! 8 Ob;ecti$e!

77S 5oal!

( Proec and enhance he healh and 2ellbe$ng o# Ma$ne people

Promoe $ndependence and sel# su##$c$enc

3 Proec and care #or hose 2ho are unable o care #or hemsel1es

4 Pro1$de e##ec$1e se2ardsh$p #or he resources enrused o he deparmen

77S Outcome!

A I$gh Per#orm$ng Sa##= 9>cellen Pro1$der Parnersh$ps! :negraed Ser1$cesD Super$or !usomer Ser1$ce9 9##$c$en and 9##ec$1e Adm$n$sra$on



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#nter$ention Proce!!0 M/ E,perience 8 Sugge!tion!

Name 0p$onalB:!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Date: !!!!!!!!!!!!!!!!!

Title"Position: !!!!!!!!!!!!!!!!!!!!! Process Name: !!!!!!!!!!!!!!!!!!!!!!!!!!!

'. This intervention process helped me to look at my work in a di77erent way ; thinko,tside the 0o. *circle the appropriate number+

Disaree Aree ' * & ) (

*. I 7eel that my knowledge and opinions a0o,t my work were heard.Disaree Aree

' * & ) (

&.


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2 day vsm participant workbook template

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