WEEKLY SUMMARY JOURNALState key learning points such as problems encountered, lessons learnt and possible area of improvement.

1 st day (9-6:30) 8 hrs 30 mins

Reached the office 5 mins before 9am. Waited for the HR colleague to brief us and bring me to my desk. The HR exec who is my direct supervisor, Mindy, brief me and another intern about the company background and our job scope. Thereafter, she brought us to Robinsons’ Marina Square office. I followed along so I as to show me the environment and how to go there (there's possibility I'll need to drop by the marina square office to give some documents). On the way back from Marina Square office, Mindy explained to me more about the working environment at Raffles City office. I told her how long I will be working until and also how I got selected to be place at Robinsons. One of the colleague called Bernice brought me around to see the pantry. (Briefing on job scope, background, pantry, etc) – 1hour 30 mins

After Mindy showed me my desk and some of the things provided for me, I started on doing the birthday cards. As I still do not have access to WIP files (files that I need to use to do HR works), therefore, Mindy and Carine (another HR exec), handed me the birthday cards and envelopes and showed me an example on how to do it. (write and sign, write on envelope and card, slot cards into the envelopes) – 2/3hours

Went to eat lunch with my colleagues at Mos Burger as we went down late for lunch and we have quite a number of interviews to do after lunch. (normal lunch hour is from 12pm to 2pm) – 1 hour

Thereafter, I learned how to do interviews from Bernice (HR Assistant). She taught me how to do and handle interviews and also told me the questions I need to ask when conducting interviews. Started on interviewing temps for upcoming events by myself and learn how to key in the info on the interview and what are the docs needed to print. While conducting the interviews, I had to arrange briefings for the accepted temps and ask them to inform their agencies that they are selected. I had to familiarise myself with the procedures for interviews, what questions to ask, how to pick the best candidate, etc. – 2/3 hours

2nd Day (9:00-6:15)

Gave a call to the agencies and inform the agencies of the temps selected for the events. Learned how to do payment mailings by from the HR assistant (Bernice) and finished it within an hour. Continued with doing the Gift/cash voucher for birthday cards. Went for lunch with colleagues Interviewed temps for upcoming events after lunch. Learn how to do briefing for one of the temp. Helped to find employee personal files. Did collating and sorting of the interviewee' application form & temps payment timesheet. (stamp and indicate

what location) Update colleague on temps interviewees' application forms. There was a serious case on 4 temps and Mindy had to handle the situation. The 4 temps was asked to fill in their

application form outside, however, after some time, we were wondering where the 4 temps went. Mindy heard some noise outside and opened the door to check but there was no one around. Thereafter, she heard some noise coming from the training room opposite our office and she went to check. The room was pitch dark as the light isn’t switched on, however, Mindy saw the 4 temps sneaking around in the room and when she asked why are they inside the room, they mentioned that I was the one who asked them to go into the room and fill up the form. After hearing this, Mindy demanded them to come out of the room and scolded them that I wouldn’t ask them to fill in the form without having the lights on and not to mention that I didn’t even know of the training room. She immediately ask which agent they came from and gave a call to the agency to explain about this matter. After settling everything, we blacklisted the 4 candidates and sent an email to the agency and emphasize about the importance of screening candidates before sending them down for 2nd interview. From this incident, I learnt that there are may different situations that can happen anytime and we must know how to handle the situation well.

3rd day (9:00-6:30), 4th (8:50- 3RD DAY

06:20), 5th (9-06:20)

• Work on cash vouchers (slotting them into the birthday cards)• Stamp cash vouchers• Interview temps from agencies and walk-in interviews (own hired ppl) – takes up most of the time while working as we have candidates coming in everytime.• Updated the temps/own hired data onto the excel sheet• Sorted the application forms• Short meeting for the upcoming events (to settle the dates for briefing, training, setup and actual event dates

4TH DAY• Finished up the birthday cards• Interview temps• Update the temps selected into the excel sheet (data entry)• Had a meeting for the events (settling dates & stuffs)

5TH DAY• Update the temps taken into excel sheet (data entry)• Interview temps

6th Day, 7th Day, 8th Day, 9th Day, 10th Day

6TH DAY• Update temps taken into excel sheet• Interview temps (data entry)• Do filing

7TH DAY• Did p-file (filing)• Updating Robinsons HR staff details (declaration forms that the employees/staffs had filled in regarding their address, education etc…)• Update event temp details into the excel list• Brief expo rehires (learn how to do briefing and the things needed for briefing). I learnt how to conduct briefings and also the materials or things needed for the briefing by going through once with Bernice guiding me.• Did org chart (manpower list) <-- extract employee list for each manager• Learn how to do MC (medical claims)

8TH DAY (9:05 - 6:40)• Answer calls (issues, zoo pass etc)• Did contract for temp (contract for temps from agencies includes briefing notes, dos & don’ts, temps@till, punch cards, name tag, lanyard (for logistic assistant), robinsons polo t-shirts; whereas a contract for a own hired temp includes everything mentioned above plus a LOA: letter of appointment which we requires a manager or assistant manager to sign)• Update excel sheet• Prepare contract, briefing notes, things needed for the temps and for own hires• Did Employee of the Month forms and certs etc (called the employee of the month and asked which voucher they would like to get)• Called and emailed selected candidates (own hired) to inform them about briefing dates and training dates• Did birthday cards

9TH DAY• Did CDE (close door event) contracts (edit & print)

• Generate & print cashpins (cashpins are only for cashier roles)• Sort birthday cards by stores for Mindy and Carine • Change and update excel sheet• Did punch cards & name tag for the selected candidates• Print logistic assistant and Home Delivery for every temps selected as a LA and slot them into the lanyards

10TH DAY• Did contracts (find replacements for the temps that cannot make it for the job)• Call candidates (select suitable candidates)• Email agencies regarding the changes• Did/fill in payment form for foreign staffs• Encountered problem on the contracts for the temps interviewed for the CDE & expo event. As there is miscommunications between the temps and the Robinsons hr and agency side, thus alot of the temps that are not selected for the events has signed contract with their agent. Had to call and explain the situation to the agencies. (Mindy and Carine handled the situation) As Bernice made a huge mistake regarding this matter, we have to handle it carefully, so as to not offend the agencies.

11th Day, 12th Day, 13th Day, 14th

Day, 15th Day11TH DAY

Did briefing for the Close Door Event that I’m handling (All 3 stores: RC, HRN, JEM). Briefed the temps about their contract, punch card, hand them their tshirt, job scope, training dates and

locations, etc Encountered a problem as there are temps that came for briefing (not in our list of selected candidates) Learned how to handle the temps at certain circumstances (eg. There were 2 temps that was unhappy with

being informed that they are not being selected when they had signed the contract and also being informed to to come down for briefing).

Must be firm and tell them there might be some miscommunication, cannot admit that we are wrong as they would want us to do something about it.

However, the agency did not inform them that they are not selected or which event they are selected. Sorted out the contracts that are done. Sent email to the agency to ask if the temps that did not come for briefing on 16 march, whether they are still

keen on the job Find replacement for temps dropping out Did part timer punch card on sap (check records, edit and input where necessary), rectify the clock-in clock-out

timings Finish up other contracts for CDE Had meeting to update on the CDE & EXPO events (explained to Carine how I'm going to brief the temps as

there is be alot of temps) Interviewed temps for the upcoming events Edit and update cashpins, excel sheet Did RTH event temps request (HRN, RC) Did training dates and time for RC & HRN temps Call and inform candidate to come down for briefing Emailed candidate to inform them to scan the necessary details and information to me for her contract

12TH DAY Find and call temps to check if they are available to work for the close door events

Helped Mindy to find p-files and check their date joined with the company Did employee of the month Did time rectification of the staffs' punch card on SAP system Brief own hired & agency temps on their job scope and teach them how to use punch card and kaba card. Gave the temps their tshirts and briefing notes etc Interviewed temps for expo may event Emailed the agencies for replacements and confirmation of the temps that did not attend the briefing held on

16 March 2015 Called own hired temps and checked if they are still keen on the close door event job and remind them to come

down for briefing. Did contracts for own hired and agency temps, this is for the replacements for those temps who dropped out. Answers phone calls for booking of expo may event job and other enquires

13TH DAY Did declaration forms for the Robinsons staffs and updated the SAP system for the staff details (received

another stack of declaration form to update from Mindy) Called candidates to ask if they are available to work for the certain dates Called HR ecology and RecruitFirst to ask them for suitable temp admin candidates (ask them come down for

interview at HR office) Interviewed temps that came for interview (own hired), offered them suitable jobs Did contracts for the temps and got carine to sign the LOAs Prepare the contracts for own hired and agency Helped one of the staff to find cashpin name & number for their temps Did RC & HRN POS training list for the managers (this is to inform the managers for each store of the temps

reporting for training) Updated the excel sheet for CDE Ate lunch with ex-assistant manager and colleagues at Chjimes (jap restaurant) Helped the new temp admin guy (Henrik) with expo briefings Collected ICs from the temps and photocopied all of them Made sure those who are not on the selected candidates list is informed about the situation

Help out with the expo briefing by taking down their tshirt sizes and brief them about their shift and punch card, showed them how to use the punch card.

Informed the temps what are the items to return back to us after their entire assignment Ensured that all of the temps has what they required for the expo event job (nametags, punch cards, lanyard,

tshirts etc) Replied emails to the agencies and called one of the temps to clarify certain things and asked if he is still keen

on taking up the job. Before I go off, I ensured that I've written down what positions for the events I still need to hire. And the things

I need to do for the following day and next week.

14TH DAY Checked email regarding the replacements for CDE and expo event Interviewed candidates from the agency and brief them on their job scope, gave them their t-shirts, name

badge, punch cards Prepared new temps contracts and briefing notes Help out with expo briefing (photocopied all temps ic and bank book for own hired) Settled temps availability issue for expo event Called Recruit first and HR eco for replacements and updates on the CDE and EXPO events Follow up with the emails for Henrick (as he caused some misunderstanding with Andrea from Recruit first;

causing her to be very angry. Mindy (my supervisor) handled the situation and I help to follow up with the emails.

Asked Henrick to update the excel sheet and send it back to me. Updated the excel sheet he send and edit some of the content Done and printed a copy of the CDE briefing attendance list for 20 march & 23 march Done the training list and sent an email to the agencies to inform the temps or the training dates and timing

15TH DAY Updated the CDE list and replied emails to the agencies. Replied some of the emails regarding training dates

Did interviews for the replacements and upcoming expo may events Called a new hired to confirm her working dates Brief my CDE event temp and prepare/gave them their punch card, briefing notes, event tshirt Gotten the IC from the temps from agency and photocopied them Asked the own hired temps to pass me their bank book/ibanking statement and also ic to photocopy them Updated the expo list for henrik Did expo contract for henrik Went to eat lunch at Bao Today with colleagues. Sent all of my CDE event temps to the training room and started to take attendance (brief them, give them their

punch card, name badge, tshirts, briefing notes, etc) Answered the temps' questions Showed them how to use punch card and explained to the own hired temps how to use kaba card (for own

hires only) Continued to interview temps for expo april, may event and also replacements for raffles city staffs Did the own hired contracts and got my hr exec to sign the LOA (letter of appointment) and brief them about

their job scope and start work time. Did some of the KIV list Helped henrik with the temps by passing and asking them their shirt size and also teaching them how to use

punch card. Sent an email to the RC manager, assistant manager etc to inform them about the new temp reporting for work

on 23 march And called andrea(recruit first) to ask her about the replacement for RC atrium event As some of the temps that's suppose to come for briefing today, did not show up, so I called Wayne (HR eco) to

ask him to help me check if the candidates are still keen on the CDE event. Informed Wayne to send them down latest by next Monday, 23 march Did a attendance list for 23 march briefing before I leave the office and settled what I need to do next week. Locked up the store room before I left.

16th Day, 17th Day, 18th Day, 19th

Day, 20th Day16TH DAY

Helped colleague to collect docs from new hires Sent email to the managers of different departments and stores to inform them of the list of temps reporting

for training and work on the specifics dates (Carine helped to check the draft of the emails before I send them out)

Sent email to various cashpin office to ask them to activate the cashpins for the temps Brief temps for close door events Called and ask Andrea (Recruitfirst) if she can find me a replacement for Heeren CDE, from those who has

signed contract with them, as a own hire has drop out (have camp) Accidentally sent a temp's information on reporting for work to the wrong department (the departmental

manger called and confirm about it), I should be more careful with whom I'm sending my emails to. Did time rectification of the temps staff punch card on SAP system Collected bank book/ibanking statement from temp staffs for own hires Did filing for close door events contracts (rc, hrn, jem) which includes agency and own hires Went to find jem 2015 file to file the contract Did contract for a replacement as there's drop outs from HR ECOLOGY Cassan from HR ECOLOGY called to inform me about the replacements and sent me an email with their details

(Wayne is not around) Ate lunch with colleagues for 45 mins at subway (talked about what happened the past week when she's on

leave) Helped to update the excel sheet for expo event Did TT payment form for Carine Called and inform RC customer service that there's a new temp reporting for work today Shredded useless papers before I go off and wrote down on post it the things I need to settle the next day.

17TH DAY Reached office and turned on the lights and photocopy machine Checked emails for any updates on the replacement of one of the drop out temp Gave a call to Andrea and asked her for suitable candidates Asked Mindy if there's anything she needs me to do A few of the CDE temp staffs came to the HR office and ask where should they report to. Mindy helped to call

the manager and asked where should they report to. Informed one of the temp that she only needs to report for work on the day itself as the event she's doing does

not require training Helped the temps to call the manager and was told to hold them for awhile first as he is still busy. Got the temps to be sitted at the training room while I wait for the call from the manager. Updated the excel sheet for CDE and expo april event Did declaration form for the staffs (2012-2015) Called Wayne and asked if he has candidate that can work for Heeren close door event on 26 march and go for

training on 25 march (replacement for the drop out) Interviewed a candidate for may expo and did contract for her as she can do the Heeren CDE event A few of Henrick's expo event was looking for me (apparently they have briefing and was not informed they are

dropped from the list) Went for lunch with Breadon, WeiPing, Mindy, Carine, Bernice and Henrick. After eating lunch, Mindy Carine

weiping and I went to eat ice cream (weiping treated us) breadon went back to Marina square, Bernice went to buy share tea

Helped henrick to email expo cashpin to cash office orch and ho suit Teng Emailed the managers of heeren on the changes in temps and also the soft copy for them. Emailed the orch cash office to activate cde temp cash pin Bernice showed me what to do with the expo April roster, I was assigned to slot cashier, selling and backups

while henrick is to do flyers/queue control/redemption and fitting room attendant Henrick asked me a few questions and I helped him solve it, he also asked me to check if his email is drafted

correctly in case there's any info missing or info that's not filter out Sent to the agencies the consolidated list of the selected temps that came for briefing (to make it clearer for

them) Mindy passed me a stack of resume to sort that out. Which includes graduates, internships, interested in

management training (Robinsons has a management training program). I will need to do up a excel sheet for Mindy with the details except for those going for interships

Encountered a problem of having extra temps, causing me to be unable to slot that temp into the cashier list. (Bernice told us to go home first and take a look again tmr morning) Bernice double checked with us the number of slots available too.

Helped henrick to do LOA and generate cashpin

18TH DAY Reached office and turned on the lights and photocopier machine. Checked email for any updates on cashpin for CDE & Expo event Updated the excel sheet for temp staffs Stamped finish the invoice for temps (agencies' temps) and sorted them into Heeren, Raffles City, Jem for

Carine and Mindy Wrote down a list with the details of the students from smu that's interested in Robinsons' management

training program (filtered out those who choose other majors or for internships) Did a excel sheet with the names, contact no., email and any remarks (eg. When they are graduating) Sent and informed mindy, asked her if there's anything she needs help with Decided to clear up the stack of declaration form that needs to be filed. Sorted the declaration files alphabetically and took out those that is duplicated (eg. 2013) Asked henrick to help me call Andrea and ask if she can help me find temps for Jem atrium event and Heeren

store Asked henrick to give a call to 2 of the temps and see if they can work for other dates instead as we need male

staff instead Went to file p-files and file the declaration forms Received emails from Andrea stating the candidates coming down to the HR office for interviews Someone came to the HR office to take a look at the amount of boxes to provide us. The boxes is for us to pack

the p-files and other stuffs like stationaries etc... Mindy asked me to bring the person around and take a look at the amount of p-files we have and other things As Shermain is having a meeting, so Carine took over and brought her into Shermain's room Interviewed the candidates that Andrea send over and gave them a brief overview of the job scope, asked them

if there's any question they have for me about the job and informed them to come for a briefing on 2april 2015, 2pm. Informed them to bring along a photocopy of their ic

Told one if the candidate that came for interview for heeren job (asap till 31march) that I will shortlist her, as she is unable to work in the mornings (she has school to attend)

Another candidate came for the jem atrium event job, however, the spot is filled up. So I offered another job

instead (told her I will give her a call again) Told Bernice about the Heeren vacancy and she told me to give a call to the Heeren departmental sales

manager to ask if she needs/wants to extend the dates for the Heeren job. I went to find the departmental sales manager phone number. I had to go to the Heeren manpower list to find

the name and ID of the manager and find her number on the SAP system. Called the Heeren store, however, ut did not get through. I tried calling her phone number instead. She mentioned that she would want to extend the dates and inform me that she has actually raise an

requisition form for 4 temps as her perm staff is leaving and one of the temp staff she has did not turn up for work. Thus, she asked if we can just change the date and the number of temps needed.

I told her I'll check with Bernice and Carine and call her back. As Carine is in a meeting with Shermain, I asked Mindy about it instead and she told me to ask the approving

manager to counter sign. After confirming with Mindy, I gave a call to Lindy the departmental sales manager and told her that I would

need her to counter sign the requisition form and confirmed with her the date she would like to extend to and also the number of temp staffs she needs.

Had a short meeting with Mindy, Bernice and Henrick, regarding the filing of the pfiles and packing of the office stuffs, the opening of interviews for may expo.

Also helped henrick to find heeren store department's telephone number

19TH DAY Sent an updated list on the temps vacancies to Andrea (RF) and Wayne (HR Eco) Helped Carine to copy some info onto another piece of paper. Went for lunch at Dim dim. After lunch, went to take the stack of forms and letters that needs to be filed, from Bernice. Sorted the forms and letters in accordance to stores (RC, Jem, Heeren, Brands coast Went to do filing at Raffles city p-files side first. (a few hours) There were cheques that weren't clear whom the employee is from (which store), decided to use the SAP

system to find out their store Wrote on the letters, cheque and forms their store Interviewed a temp for the Jem 7apr to 12apr vacancy (called and informed Wayne)

Received an email from Andrea that there's a temp interested in the orchard heeren job and raffles city customer service job. The candidate is coming down for an interview tomorrow morning at 10am

Wrote down the specific temp job vacancies available and sent an updated version to Andrea and Wayne. Counted and took the birthday cards to prepare to do them for the month of April Prepared the contracts for the temps I've selected for Jem. Helped to check one of the expo temp staff that came for POS training (her name was not on the list), clarified

with Henrik about her

20TH DAY Went into office and checked email as usual, replied all of the emails regarding cashpin activation and any

CDE/EXPO related emails Started to do filing There was some RC CDE temps arriving at the hr office, unsure where to report to, so I helped them to give a

call to the manager and told the temps to wait awhile, for the manager to come up and bring them. Asked Mindy is there any RC files she needs me to file into the p-files and she gave a stack of it. I sorted the papers, letters and forms accordingly and started to do filing again The logistics in charge/manager came to the hr office and checked how many guys we have given them for logs Next time we need to find more guys instead of girls for him And I did some interviews for temps (vacancies available at RC, HRN, JEM) Sent an email to RF & HR ECO stating to ask them to assist in reminding temps to return their name badge,

punch cards and tshirt back to HR office Went for lunch at Vietnam restaurant with colleagues Continued with filing after lunch and did some updating of the excel sheet Mindy informed me to find out 2 temps' agency and inform the agency that these 2 temps will continue to work

on Saturday for logs side) After awhile, the logs manager (bonny koh) came up to hr office again as he requested for guys to work on

Saturday. So Mindy told me to find 2 guys that can work on Saturday. I went through the list for RC cde and decided to call temps from HRN cde instead as RC cde has too little guy

temps

Managed to get 2 guy temps quickly and informed Mindy and Mr Bonny Koh on the details of the 2 temps. Informs the 2 temps the details, job scope and procedures. Mr Bonny Koh gave me a call to inform me certain things and thanked me for helping him to find replacement

fast I went to the security guards checkpoint and inform them to give a call to bonny Koh when this 2 temps arrive

on Saturday and gave him the details. Interviewees for part time jobs came and I gave them the application form to fill in, while henrik encountered

some problems with temps that drop out suddenly At the same time, a temp that is on her 2nd day of work called her agency (RF) and said that she wants to

terminate her contract as a auntie from our store shouted at her. I told henrik to inform Mindy Carine told henrik to tell that temp to come up to the hr office Called Andrea to ask her to give a call to the temp as the temp did not answer my call. Some of the temps that finished their assignments came to the hr office to return their punch cards, name

badge and tshirts. After Mindy spoke to the temp girl that wanted to terminate her contract, she told me what happened:

Apparently it's because the temp girl wasn't behaving properly during work hours (she was sitting on the selling floor which was seen by one of the perm staff, therefor, the perm staff scolded her)

Mindy told me we will be terminating her and she don't need to work from Saturday onwards, and told me to inform the managers that Andrea, the agency side, will be finding replacement asap and report for work on sat immediately.

I did as she told and tried calling the managers and explain the situation and also prepared the stuffs for the new replacement. After being reverted to a few managers and explaining the same situation, I was told that they have someone for the replacement and I do not need to find someone else for it. So I tried to call Andrea and inform her there's no need to find replacements, however, I could not get through to her.

Esther Huang, the rc manager called me and said that she needs a replacement as the other person cannot make it. (luckily I did not get to Andrea)

The situation got complicated as the temp girl who caused trouble told another temp sth else, saying she will work until sun if she can terminate her contract (this caused some issues as well as the other temp causing some issues) -- explain in details

I was having calls from Esther and Andrea at the same time so I was really busy at that moment. The 2 temp girls came up to the hr office to talk to Mindy at the same time. As it was already 45mins after 6pm and I had a gathering, I tried to clear up my work fast. Solved the situation

with Esther and inform her that I'll text her once I get the details for the temp replacement.

21st dayReached office and informed Bernice about the temps punch card, she passed me all of the punch cards that needs to be rectify on sap systemAfter that I sorted out the LOA contracts into folders with post it on them and passed it to Mindy and CarineDid time rectification for temps and did updates on excel sheetReplied emails for temps that did not report for workGave a call to the agencies and ask them to help me checkDid contract for a replacement tempSent email to Wayne to ask him help me inform the other temp replacement to come for a short briefing after lunchCollected the tshirts, name badge and punch cards from temps that finished their assignmentsWent for lunch at dim dim with colleaguesContinued to collect tshirts, punch cards and name badge, kaba cards from tempsGot the 2 temps to sign their contracts and brief themDid contracts for own hired and agencies' tempsBriefed the temps and gave them their punch cards, name badge, tshirtsBernice passed me a stack of declaration form to update on sap system for HQ sideDid declaration forms for RC side and sorted the contractsBrief and got the temps to sign their contractsInterviewed afew temps and informed the agencies whether they are selected or notUpdated Andrea and Wayne on the vacancies availableCalled Andrea and Wayne to inform them to help me ask if some of the temps currently working, can extend their working periodCalled Wayne to tell him about the 3 temps that did not report for work today and ask him for replacementsSent an email to heeren manager to ask for requisition form as he wants to extend the date of working period and requested for more temps staffReceived an email from Bernice about needing manpower (temps) for RC april atrium event (from Anthony)Updated the excel sheet for the temps selected and expo and also new vacancies availableSettled some may expo stuffWrote down the things I need to do tmr on post it

Sent email to managers of different Robinsons stores to inform them of the temps reporting for workSend emails to the diff. cashpin offices to ask them to activate the cashpins

22th dayReached office, on computer and checked emailsOpened excel sheet to update on any changes and replied emails from the managers Sent updated temp job vacancies to Andrea and Wayne And did contracts for those who will be coming down for the briefingsCalled Andrea and Wayne regarding temps issuesReceived call from customer service regarding the temp not being able to use her cashpin (called cash office to check and informed the temp that she can only start using from 5pm onwards)Received emails about the temps coming down for interviewsHelped to interview for expo April replacements (has sudden dropouts)Did interviews for the temps job and prepared contracts for some of the selected candidatesInformed the managers of the temps reporting for workHelped to ask if one of the temp at jem can she extend her working period and informed the managersUpdated the temps requisition forms onto the excel sheetWent for lunch late as we were quite busy (1:35 - 2:40)Had a long queue outside the HR office and I quickly checked to see each temp is coming for interview for which eventInterviewed some of the temps and selected a few, shortlisted some of them as they are either not available to work from certain periods and I do not have enough vacancies for themHelped Carine to ask the staffs what are they looking for her for and informed CarineSent an updated list on the vacancies again to Andrea and Wayne and also the selected list of candidatesInformed Andrea, Wayne and eve regarding the extension of the expo April event for certain rolesInformed rc managers on the temps reporting for work for RC April atrium eventWrote down the temps that needs to be inform to the managers and also to activate cashpinActivated some of the cashpins by sending emails to the respective cash office

Carine informed me to start doing birthday listing when I'm freeHelped to do expo contracts and activate cashpin (updated henrik and Bernice regarding the expo temps)Collected the uniforms, name badge, lanyards and also punch card from the temps that finished their assignmentsAs one of the temp asked me if she can end her work period earlier by 1 day, I ask Mindy about it and called to ask if the replacement for her will be able to work a day earlier. Informed Wayne about it and also called the temp to inform her that she can end work earlier.Re did the temp LOA contract and passed it to Mindy to sign

23rd dayReached office and checked emailsReached office, on computer and checked emailsOpened excel sheet to update on any changes and replied emails from the managers Sent updated temp job vacancies to Andrea and Wayne And did contracts for those who will be coming down for the briefingsCalled Andrea and Wayne regarding temps issuesDid interviews for temps coming for different eventsCollected the uniforms, name badge, lanyards and also punch card from the temps that finished their assignmentsWent for lunch with colleaguesReceived emails about the temps coming down for interviewsHelped to interview for expo April replacements (has sudden dropouts)Did interviews for the temps job and prepared contracts for some of the selected candidatesInformed the managers of the temps reporting for workHelped to ask if one of the temp at jem can she extend her working period and informed the managersUpdated the temps requisition forms onto the excel sheetInterviewed some of the temps and selected a few, shortlisted some of them as they are either not available to work from certain periods and I do not have enough vacancies for themSent an updated list on the vacancies again to Andrea and Wayne and also the selected list of candidatesInformed rc managers on the temps reporting for work for RC April atrium event and also training dates

Steve, rc manager informed me that he needs to send those temps down for training before they start work at the atriumActivated some of the cashpins by sending emails to the respective cash officeHelped to do expo contracts and activate cashpin Did birthday listings for Mindy and Carine One of the temp working at RC customer service ask if she can extend her working period, helped her ask Mindy and emailed Anthony to confirm it.Re done the temp's LOA contract and passed it to Mindy to get it signed Called the temp to come down to resign her contract tmr.Received emails from heeren and jem managers regarding their requisition for temps and also extension of tempsInformed the agencies about the temps extending their contracts

24th dayReached office and on my computer and checked for emailsCalled Andrea about one of the temp didn't report for work (from wws Lindy Chan). Andrea told me she will give her a call and call me backReplied emails regarding temps to managersPrepared contracts for those temps that is reporting for work today (A shift). Did briefings for the temps that needs to report for work immediatelyEmailed the heeren DSM (hirman) regarding the reporting time for the tempsInterviewed temps coming for the jobs available at heeren, rc and JemSent updated list of temps job vacancies to Andrea and Wayne and also carina, and the replacements needed and also selected candidates for the briefing dates and timeHelped Bernice to redo henrik's payslip (as Bernice said the handwriting was too ugly). Had to open up the org chart from Shawn's wip and find rc org chart and those that are under PPT does not need to write address. Some of the PPT came over and ask for payslip, so I passed it to them. Went to find Anthony to past him the other payslips, however, he wasn't around.Confirmed with Mindy whether evon is a PPT or not.Continued to do contracts and interview tempsUpdated the excel sheets and informed the managers of rc, heeren and Jem on the new temps reporting for work And also updated Andrea and Wayne on the available temps job vacancies

Collected the punch cards, name badge and tshirts from the temps that finished their assignmentsSteve came to the hr office to check what instructions we told the temp to wait at when reporting for work at RC April atrium event, told him I always ask them to report to the security checkpoint and wait Went for lunch at marina square, the hotpot restaurant (farewell lunch for Wendy from visual merchandising department) told them ghost stories and real life experiences (sharing stories with each other)Went back and I have alot of briefingsTook all of their contracts and passed it to everyone, henrik helped me to collect their IC to photocopyBrief all of the temps and ask if they have any questions and answered their questions Edited some of the contractsInterviewed temps Taught the temps how to do punch cardUpdated the excel sheet and updated Andrea, Wayne and also the managersSent an name list of the birthdays for the month of April to Rahayu (rc asdm) under cosmetic & lsa departmentSent email to activate cashpins Did and prepared contract for temps that will start work immediately Sent emails to managers to update on the temps reporting for work and changes to the department for a tempSent email to cash office (rc, hrn, jem) to activate cashpinsSent an updated email to Andrea and WayneSorted out the punch cards (agencies, own, and cde locations)Stayed in the office to finish up most of my contracts until 7:30pm

26th day• Reached office checked email• Replied emails and called the agencies regarding extension of temps• Did briefing for temps reporting for work• Prepared contracts and briefing notes for the temps• Updated the excel sheet• Continued with birthday listing• Did resignee termination forms for Carine• Did employee of the month for Mindy• Re do some of the previous employee of the month• Went to look for Jane to pass her the EOM, however, she wasn't around• Went to the cash office and collected the gift vouchers • Interview candidates • Update declaration form on sap system• Did time rectification for own hired punch cards• Bernice inform us to do resigned files tmr as we need it by 15/16 April, told me to put aside my temp stuffs

27th day• Sorted the resignation files for RC, hrn and Jem (sorted them by years)• Wrote which files to shred eg. Those from 2007 and above• Did declaration form (update on sap system)• Went for lunch at RC new food court• Interviewed temps • Went for meeting with Charmaine, explained to her what I've done/work with so far. Explained to Charmaine what are the procedures for hiring temps all these (including agencies and own hired processes and procedures)• Did an example with Charmaine and showed her an example of the briefing notes & contract• Discussed about things to improve and the struggles while handling the temps ( talked about cost benefit )

• Charmaine asked me to do up a improvement plan for the temps procedures which includes the struggles encountered, things that can be done better or made easier (1h 30mins)• Changed the template for briefing notes and informed Bernice and henrik• Continued with filing and sorting for the current store pfiles ( sort alphabetically and wrote name list for it)• Did a to do list for the entire week

28th day• Reached office and checked emails• Started with filings for resignations (sorting alphabetically) and did filing for HQ side• Did interviews for temps on job vacancies• Updated excel sheet for upcoming events and also selected candidates• Sent an updated email to the agencies on the available vacancies and also the selected candidates and their briefing dates & time. • Keep track of the emails regarding the CDE for different stores• Did a excel temp list for own hires• Prepared contracts• Had a meeting with Bernice and Henrik regarding the interviews for temps, briefings, dates for trainings and also to organise and discuss how can we finish the pfiles filing, interviews (sourcing for ppl), briefings, and loading the pfiles into the box cartons • Did a to do list again for tmr

29th day• Reached office, on computer and checked emails• Opened excel sheet to update on any changes and replied emails from the managers • Sent updated temp job vacancies to Andrea and Wayne • And did contracts for those who will be coming down for the briefings• Called Andrea temps issues• Did interviews for temps coming for different events• Helped Carine to do data entry for resignees (keying in the employee IDs, name, last day of service and annual leave for encashmebt

• Went for lunch with colleagues• Received emails about the temps coming down for interviews• Did interviews for the temps job and prepared contracts for some of the selected candidates• Informed the managers of the temps reporting for work• Updated the temps requisition forms onto the excel sheet• Interviewed some of the temps and selected a few, shortlisted some of them as they are either not available to work from certain periods and I do not have enough vacancies for them• Sent an updated list on the vacancies again to Andrea and Wayne and also the selected list of candidates• Activated some of the cashpins by sending emails to the respective cash office• Received emails from heeren and jem managers regarding their requisition for temps and also extension of temps• Helped to inform Carine about the staff from Heeren asking for the period of maternity leave• Asked Bernice how can I order for more name tags for the temps• Tried to call the company for name tags, however, nobody answered. • Did/prepared contracts for Friday (10 April 2015) briefings, and also prepare the docs for next week. • Received an email from the Heeren manager (aye muat hu), regarding the HRN CDE, change of date from 22 April to 23 April 2015. And also the change of training date. Gave a call to Andrea and Wayne to inform them of the changes and also sent an updated email on the positions available, along with the selected candidates. Has to trouble the agencies to inform the candidates of the change of dates. • Settled the briefing dates and timing• Did a to-do-list for Friday.

30th day• Reached office, on computer and checked emails• Opened excel sheet to update on any changes and replied emails from the managers • Sent updated temp job vacancies to Andrea and Wayne • And did contracts for those who will be coming down for the briefings• Called Andrea temps issues• Did interviews for temps coming for different events

• Helped Carine to do data entry for resignees (keying in the employee IDs, name, last day of service and annual leave for encashmebt• Went for lunch with colleagues• Received emails about the temps coming down for interviews• Did interviews for the temps job and prepared contracts for some of the selected candidates• Informed the managers of the temps reporting for work• Updated the temps requisition forms onto the excel sheet• Interviewed some of the temps and selected a few, shortlisted some of them as they are either not available to work from certain periods and I do not have enough vacancies for them• Sent an updated list on the vacancies again to Andrea and Wayne and also the selected list of candidates• Activated some of the cashpins by sending emails to the respective cash office• Received emails from heeren and jem managers regarding their requisition for temps and also extension of temps• Called the name tag company and orders 100 pcs of name tags for the upcoming events• Did/prepared contracts for briefings, and also prepare the docs for next week. • Settled the briefing dates and timing• Brought the punch cards back home to finish it before next Monday for briefings• Helped weiping to stick the tags for the envelopes (D&D)• Was invited by weiping to go for D&D next Tues.

31th day• Reached office, on computer and checked emails• Opened excel sheet to update on any changes and replied emails from the managers • Sent updated temp job vacancies to Andrea and Wayne • And did contracts for those who will be coming down for the briefings• Called Andrea temps issues• Did interviews for temps coming for different events• Emailed Wayne and andrea on the temps that did not show up for briefing• Replied managers regarding temps staffs (extension of temps, temps that did not report for work, new temps needed, requisition form needed for headcounts)• Had a meeting with Anthony and Bernice regarding gss details (temps needed, departments, dates etc)• Went for lunch with colleagues• Received emails about the temps coming down for interviews• Did interviews for the temps job and prepared contracts for some of the selected candidates• Informed the managers of the temps reporting for work• Updated the temps requisition forms onto the excel sheet• Interviewed some of the temps and selected a few, shortlisted some of them as they are either not available to work from certain periods and I do not have enough vacancies for them• Sent an updated list on the vacancies again to Andrea and Wayne and also the selected list of candidates• Activated some of the cashpins by sending emails to the respective cash office• Received emails from heeren and jem managers regarding their requisition for temps and also extension of temps• Did/prepared contracts for briefings, and also prepare the docs for next week. • Settled the briefing dates and timing• Brought the punch cards, name tags, lanyards and attendance list back home to finish it • Did briefings in the morning • Did time rectification for CDE and store temps

32th day• Reached office, on computer and checked emails• Opened excel sheet to update on any changes and replied emails from the managers • Sent updated temp job vacancies to Andrea and Wayne • And did contracts for those who will be coming down for the briefings• Called Andrea temps issues• Did interviews for temps coming for different events• Emailed Wayne and andrea on the temps that did not show up for briefing• Replied managers regarding temps staffs (extension of temps, temps that did not report for work, new temps needed, requisition form needed for headcounts)• Had a meeting with Anthony and Bernice regarding gss details (temps needed, departments, dates etc)• Went for lunch with colleagues• Received emails about the temps coming down for interviews• Did interviews for the temps job and prepared contracts for some of the selected candidates• Informed the managers of the temps reporting for work• Updated the temps requisition forms onto the excel sheet• Interviewed some of the temps and selected a few, shortlisted some of them as they are either not available to work from certain periods and I do not have enough vacancies for them• Sent an updated list on the vacancies again to Andrea and Wayne and also the selected list of candidates• Activated some of the cashpins by sending emails to the respective cash office• Received emails from heeren and jem managers regarding their requisition for temps and also extension of temps• Did/prepared contracts for briefings, and also prepare the docs for next week. • Settled the briefing dates and timing• Brought the punch cards, name tags, lanyards and attendance list back home to finish it • Did briefings in the morning • Did time rectification for CDE and store temps

33rd day• Reached office, on computer and checked emails• Opened excel sheet to update on any changes and replied emails from the managers • Sent updated temp job vacancies to Andrea and Wayne • And did contracts for those who will be coming down for the briefings• Called Andrea regarding temps issues• Did interviews for temps coming for different events• Emailed Wayne and andrea on the temps that did not show up for briefing (and explaining some situations that happened, sent an email over)• Replied managers regarding temps staffs (extension of temps, temps that did not report for work, new temps needed, requisition form needed for headcounts)• Went for lunch with colleagues• Received emails about the temps coming down for interviews• Did interviews for the temps job and prepared contracts for some of the selected candidates• Informed the managers of the temps reporting for work• Updated the temps requisition forms onto the excel sheet• Interviewed some of the temps and selected a few, shortlisted some of them as they are either not available to work from certain periods and I do not have enough vacancies for them• Sent an updated list on the vacancies again to Andrea and Wayne and also the selected list of candidates• Activated some of the cashpins by sending emails to the respective cash office• Received emails from heeren and jem managers regarding their requisition for temps and also extension of temps• Did/prepared contracts for briefings, and also prepare the docs for next week. • Settled the briefing dates and timing• Brought the punch cards, name tags, lanyards and attendance list back home to finish it • Did briefings in the morning and after lunch (sign cashpin, punch card, tshirt, name tags, ic, etc...)• Did time rectification for CDE and store temps and editing of kaba • Sent eunice the training amount for own hire temps• Informed the managers for brands coast temps

34th day• Reached office, on computer and checked emails• Opened excel sheet to update on any changes and replied emails from the managers • Sent updated temp job vacancies to Andrea and Wayne • And did contracts for those who will be coming down for the briefings• Called Andrea regarding temps issues• Did interviews for temps coming for different events• Emailed Wayne and andrea on the temps that did not show up for briefing (and explaining some situations that happened, sent an email over)• Replied managers regarding temps staffs (extension of temps, temps that did not report for work, new temps needed, requisition form needed for headcounts)• Went for lunch with colleagues• Received emails about the temps coming down for interviews• Did interviews for the temps job and prepared contracts for some of the selected candidates• Informed the managers of the temps reporting for work• Updated the temps requisition forms onto the excel sheet• Interviewed some of the temps and selected a few, shortlisted some of them as they are either not available to work from certain periods and I do not have enough vacancies for them• Sent an updated list on the vacancies again to Andrea and Wayne and also the selected list of candidates• Activated some of the cashpins by sending emails to the respective cash office• Received emails from heeren and jem managers regarding their requisition for temps and also extension of temps• Did/prepared contracts for briefings, and also prepare the docs for next week. • Settled the briefing dates and timing• Brought the punch cards, name tags, lanyards and attendance list back home to finish it • Did briefings in the morning and after lunch (sign cashpin, punch card, tshirt, name tags, ic, etc...)• Did time rectification for CDE and store temps and editing of kaba • Sent ot forms from serene jem for full time and sent an email to the managers for interns' ot forms

• Did time rectification and clock in clock out for interns• Sent email to Eunice regarding the errors/ issues for interns • Bonny, the logistic team manager asked me for replacement for ft quite a few time, tried to expedite the searching process• Sent bonny an email with the temps for RC cde LA• Went to cash office to send out the ot form to payroll side.• Worked until 8:20pm.

35th day• MC• Helped to send emails and answer any doubts

Monday & Tuesday • Reached office, on computer and checked emails• Opened excel sheet to update on any changes and replied emails from the managers • Sent updated temp job vacancies to Andrea and Wayne • And did contracts for those who will be coming down for the briefings• Called Andrea regarding temps issues• Did interviews for temps coming for different events• Emailed Wayne and andrea on the temps that did not show up for briefing • Replied managers regarding temps staffs (extension of temps, temps that did not report for work, new temps needed, requisition form needed for headcounts)• Received a call from the manager regarding ot hours for temps and emailed Eunice about it• Checked time and shift planning • Went for lunch with colleagues• Received emails about the temps coming down for interviews• Did interviews for the temps job and prepared contracts for some of the selected candidates• Informed the managers of the temps reporting for work• Updated the temps requisition forms onto the excel sheet• Interviewed some of the temps and selected a few, shortlisted some of them as they are either not available to work from certain periods and I do not have enough vacancies for them• Sent an updated list on the vacancies again to Andrea and Wayne and also the selected list of candidates• Activated some of the cashpins by sending emails to the respective cash office• Received emails from heeren and jem managers regarding their requisition for temps and also extension of temps• Did/prepared contracts for briefings, and also prepare the docs for next week. • Settled the briefing dates and timing• Did briefings in the morning and after lunch (sign cashpin, punch card, tshirt, name tags, ic, etc...)• Sent cashpins for activation and deactivation• Inform managers of temps reporting for work

• Helped Mindy & Carine to file the pfiles and to help them pack their stuffs as they are moving office

WednesdayWent to office in the morning but went home around 10am+ to see doctor.

ThursdayTook MC for the day and rest at home.

Friday (24 April 2015)• Reached office, on computer and checked emails• Opened excel sheet to update on any changes and replied emails from the managers • Sent updated temp job vacancies to Andrea and Wayne and also selected candidates and briefing dates & timings• And did contracts for those who will be coming down for the briefings• Called Andrea regarding temps issues• Did interviews for temps coming for different events• Emailed Wayne and andrea on the temps that did not show up for briefing • Replied managers regarding temps staffs (extension of temps, temps that did not report for work, new temps needed, requisition form needed for headcounts)• Helped to handle staffs queries as Mindy and Carine and Bernice is not around, helped to pass payslip to one of the staff and letters to Raymond• Inform Raymond of the temps reporting for work• Settled the RC cde• Did briefings• Went for lunch with colleagues• Received emails about the temps coming down for interviews• Did interviews for the temps job and prepared contracts for some of the selected candidates• Informed the managers of the temps reporting for work at jem• Updated the temps requisition forms onto the excel sheet

• Interviewed some of the temps and selected a few, shortlisted some of them as they are either not available to work from certain periods and I do not have enough vacancies for them• Sent an updated list on the vacancies again to Andrea and Wayne and also the selected list of candidates• Activated some of the cashpins by sending emails to the respective cash office• Received emails from jem managers regarding their requisition for temps and also extension of temps• Settled the briefing dates and timing

Monday• Reached office, on computer and checked emails• Opened excel sheet to update on any changes and replied emails from the managers • Sent updated temp job vacancies to Andrea and Wayne and also selected candidates and briefing dates & timings• And did contracts for those who will be coming down for the briefings• Called Andrea regarding temps issues• Did interviews for temps coming for different events• Replied managers regarding temps staffs (extension of temps, temps that did not report for work, new temps needed, requisition form needed for headcounts)• Inform Raymond of the temps reporting for work• Did briefings• Went for lunch with colleagues• Received emails about the temps coming down for interviews• Did interviews for the temps job and prepared contracts for some of the selected candidates• Informed the managers of the temps reporting for work at jem• Updated the temps requisition forms onto the excel sheet• Interviewed some of the temps and selected a few, shortlisted some of them as they are either not available to work from certain periods and I do not have enough vacancies for them• Sent an updated list on the vacancies again to Andrea and Wayne and also the selected list of candidates• Received emails from jem managers regarding their requisition for temps and also extension of temps• Settled the briefing dates and timing• Did briefing notes, own hire contracts, punch cards and etc for GSS events (rc, hrn, jem)• Went to new office to discuss the improvement plan for temps with Charmaine (new manager), got her to sign some LOAs. Helped to file pfiles at the new office.

Tuesday• Reached office, on computer and checked emails

• Opened excel sheet to update on any changes and replied emails from the managers • Sent updated temp job vacancies to Andrea and Wayne and also selected candidates and briefing dates & timings• And did contracts for those who will be coming down for the briefings• Called Andrea regarding temps issues• Did interviews for temps coming for different events• Replied managers regarding temps staffs (extension of temps, temps that did not report for work, new temps needed, requisition form needed for headcounts)• Inform jason(jem dsm) of the temps reporting for work• Went for lunch with colleagues• Received emails about the temps coming down for interviews• Did interviews for the temps job and prepared contracts for some of the selected candidates• Informed the managers of the temps reporting for work at jem, rc• Interviewed some of the temps and selected a few, shortlisted some of them as they are either not available to work from certain periods and I do not have enough vacancies for them• Sent an updated list on the vacancies again to Andrea and Wayne and also the selected list of candidates• Received emails from jem managers regarding their requisition for temps and also extension of temps• Did briefing notes, own hire contracts, punch cards and etc for GSS events (rc, hrn, jem)• Did the birthday cards for month of may and June for the dsm and adsm. All these is to be passed to Charmaine to sign and Jane to sign. • Did the attendance list for RC gss• Did the punchcard format on excel• Taught Henrik and Bernice how to use excel to calculate data (eg. The functions etc)• Helped Bernice to read her emails and flagged those important emails• Sent email to cash offices to deactivate cashpins and also to activate cashpins for the stores.

Wednesday• Reached office, on computer and checked emails• Opened excel sheet to update on any changes and replied emails from the managers

• Sent updated temp job vacancies to Andrea and Wayne and also selected candidates and briefing dates & timings• And did contracts for those who will be coming down for the briefings• Called Andrea regarding temps issues• Did interviews for temps coming for different events• Replied managers regarding temps staffs (extension of temps, temps that did not report for work, new temps needed, requisition form needed for headcounts)• Had meeting with Mindy Carine Bernice to talk about the temps and problems etc.• Went for lunch with colleagues• Received emails about the temps coming down for interviews• Did interviews for the temps job and prepared contracts for some of the selected candidates• Informed the managers of the temps reporting for work at jem, rc• Interviewed some of the temps and selected a few, shortlisted some of them as they are either not available to work from certain periods and I do not have enough vacancies for them• Sent an updated list on the vacancies again to Andrea and Wayne and also the selected list of candidates• Receive email from heeren manager (hirman) regarding temps requesting to end contract early. Needed replacement for these temps• Called and emailed Andrea regarding the change of dates for one of the RC atrium event• Andrea told me about the contract issues with the temps and HR Eco, I went to clarify with the temps personally and found out that there is some mistake in the emails sent out and also one of the temp has rejected the job offer (she did not even sign any contract with any agencies).• Did briefing notes, own hire contracts, punch cards and etc for GSS events (rc, hrn, jem)• Went to collect cash vouchers for June and may and went to the customer service for it to be chopped• Did the punchcard format on excel• Taught Henrik and Bernice how to use excel to calculate data (eg. The functions etc) and the automated punch card file• Generated cashpin for RC GSS wave 2

Thursday• Reached office, on computer and checked emails• Opened excel sheet to update on any changes and replied emails from the managers

• Sent updated temp job vacancies to Andrea and Wayne and also selected candidates and briefing dates & timings• And did contracts for those who will be coming down for the briefings• Called Andrea regarding temps issues• Did interviews for temps coming for different events• Was informed by Anthony about the change of dates for the gss preview, as he made a mistake on it. Thereafter, I contacted the agencies and also emailed them regarding the changes. • Went for lunch with colleagues• Received emails about the temps coming down for interviews• Did interviews for the temps job and prepared contracts for some of the selected candidates• Informed the managers of the temps reporting for work at jem, hrn• Interviewed some of the temps and selected a few, shortlisted some of them as they are either not available to work from certain periods and I do not have enough vacancies for them• Sent an updated list on the vacancies again to Andrea and Wayne and also the selected list of candidates• Did briefing notes, own hire contracts, punch cards and etc for GSS events (rc, hrn, jem)• Prepared and printed the punch cards for all 3 stores and paste them onto the punch cards• Helped Bernice to do the expo incentives, meal allowances and expo temps hours and petty cash • Printed the excel list for expo meal allowances• Did the punch card format on excel• Generated cash pin for RC GSS wave 2• Did the attendance list for next week's briefings • Sent an email to all agencies regarding the changes to interview/screening process. With effect from today, all of the agencies are to follow the instructions stated before sending the candidates down for interviews. The agencies are also reminded I the email that they have to do screenings carefully to avoid problems occurring.• Thereafter, I wrote down what else I need to do for next week and the urgent matters.