1.operational-level system. 2.management-level system. 3.strategic-level system. 4.executive-level...

1.1. operational-level system.operational-level system.

2.2. management-level system.management-level system.

3.3. strategic-level system.strategic-level system.

4.4. executive-level system.executive-level system.

5.5. Not sureNot sure

The category of The category of

information system information system

that helps answer that helps answer

routine questions isroutine questions is







information system information system

that helps answer that helps answer

routine questions isroutine questions is

An operational-level system helps operational managers answer routine An operational-level system helps operational managers answer routine questions and track the flow of transactions through the organization.questions and track the flow of transactions through the organization.







information system that information system that

help managers answer help managers answer

“what if” questions and “what if” questions and

provide periodic reports provide periodic reports

areare








help managers answer help managers answer

“what if” questions and “what if” questions and

provide periodic reports provide periodic reports

areare

Management-level systems help middle managers make nonroutine decisions Management-level systems help middle managers make nonroutine decisions and answer “what-if” questions. They also provide information on a periodic and answer “what-if” questions. They also provide information on a periodic basis and not instantaneously like operational-level systems.basis and not instantaneously like operational-level systems.








helps managers match helps managers match

changes in the external changes in the external

environment with existing environment with existing

organizational organizational

capabilities are…capabilities are…








helps managers match helps managers match

changes in the external changes in the external

environment with environment with

existing organizational existing organizational

capabilities are…capabilities are…

Strategic-level systems help senior management tackle and address strategic issues and long-term trends, both in the firm and in the external environment.

1.1. management Information system.management Information system.

2.2. decision-support system.decision-support system.

3.3. executive support system.executive support system.

4.4. transaction processing system.transaction processing system.


A hotel reservation A hotel reservation

system, a payroll system, a payroll

system, and system, and

employee employee

recordkeeping recordkeeping

system are examples system are examples

of a…of a…

1.1. management information system.management information system.

2.2. decision-support system.decision-support system.

3.3. executive support system.executive support system.

4.4. transaction processing system.transaction processing system.


A hotel reservation A hotel reservation

system, a payroll system, a payroll

system, and system, and

employee employee

recordkeeping recordkeeping

system are examples system are examples

of a…of a…

Transaction processing systems record the daily routine transactions necessary to conduct business.

1.1. Management information systemsManagement information systems

2.2. Decision-support systemsDecision-support systems

3.3. Executive support systemsExecutive support systems

4.4. Transaction processing systemsTransaction processing systems


Which of the following Which of the following

systems address systems address

decisions requiring decisions requiring

judgment, evaluation, judgment, evaluation,

and insight because and insight because

there is no agreed-on there is no agreed-on

procedure for arriving procedure for arriving

at a solution?at a solution?







systems address systems address

decisions requiring decisions requiring

judgment, evaluation, judgment, evaluation,

and insight because and insight because

there is no agreed-on there is no agreed-on

procedure for arriving procedure for arriving

at a solution?at a solution?

Executive support systems are designed to incorporate data about external events and draw summarized information from internal MIS and DSS.

1.1. Management information Management information

systemssystems






systems provide systems provide

managers with reports managers with reports

and often online access and often online access

to the organization’s to the organization’s

current performance current performance

and historical records?and historical records?







systems provide systems provide

managers with reports managers with reports

and often online and often online

access to the access to the

organization’s current organization’s current

performance and performance and

historical records?historical records?

Management information systems are oriented almost exclusively to internal, not environmental or external, events. Generally, they depend on underlying transaction processing systems for their data.







addresses problems addresses problems

where the procedure where the procedure

for arriving at a for arriving at a

solution may not be solution may not be

fully predefined in fully predefined in

advance?advance?







addresses problems addresses problems

where the procedure for where the procedure for

arriving at a solution arriving at a solution

may not be fully may not be fully

predefined in advance?predefined in advance?

DSS have more analytical power than other systems and use a variety of models to analyze data. DSS are interactive; the user can change assumptions, ask new questions, and include new data.

1.1. Some systems may exchange data Some systems may exchange data

with each other.with each other.

2.2. Data may be exchanged among Data may be exchanged among systems serving different functional systems serving different functional areas.areas.

3.3. It is advantageous to integrate It is advantageous to integrate systems throughout the firm.systems throughout the firm.

4.4. Integrating systems is extremely time Integrating systems is extremely time consuming.consuming.

5.5. All of the aboveAll of the above

Which of the following is Which of the following is

a characteristic of the a characteristic of the

relationship of systems relationship of systems

to one another?to one another?

1.1. Some systems may exchange data Some systems may exchange data

with each other.with each other.

2.2. Data may be exchanged among Data may be exchanged among systems serving different systems serving different functional areas.functional areas.

3.3. It is advantageous to integrate It is advantageous to integrate systems throughout the firm.systems throughout the firm.

4.4. Integrating systems is extremely Integrating systems is extremely time consuming.time consuming.



a characteristic of the a characteristic of the

relationship of systems relationship of systems

to one another?to one another?

Each organization must weigh its needs for integrating systems against the difficulties of mounting a large-scale systems integration effort.

1.1. Product life cycle management Product life cycle management

systemssystems

2.2. Computer-aided design systemsComputer-aided design systems

3.3. Finance and accounting Finance and accounting systemssystems

4.4. Sales and marketing systemsSales and marketing systems

5.5. None of the aboveNone of the above

What type of systems What type of systems

enables users to create a enables users to create a

digital model of a part, a digital model of a part, a

product, or a structure, product, or a structure,

and make changes on and make changes on

the computer?the computer?

1.1. Product life cycle management Product life cycle management

systemssystems

2.2. Computer-aided design systemsComputer-aided design systems

3.3. Finance and accounting systemsFinance and accounting systems

4.4. Sales and marketing systemsSales and marketing systems

5.5. None of the aboveNone of the above

What type of systems What type of systems

enables users to create a enables users to create a

digital model of a part, a digital model of a part, a

product, or a structure, product, or a structure,

and make changes on and make changes on

the computer?the computer?

Computer-aided design systems automate the modeling and design of products. Engineers can use CAD systems instead of building physical prototypes of products, buildings, or parts.

1.1. Enterprise systemEnterprise system

2.2. Supply chain management Supply chain management systemsystem

3.3. Security systemSecurity system

4.4. Customer relationship Customer relationship management systemmanagement system

5.5. Knowledge management systemKnowledge management system

Which of the Which of the

following is following is notnot

typically considered typically considered

an enterprise an enterprise

application? application?

1.1. Enterprise systemEnterprise system

2.2. Supply chain management Supply chain management systemsystem

3.3. Security systemSecurity system

4.4. Customer relationship Customer relationship management systemmanagement system

5.5. Knowledge management Knowledge management systemsystem


following is following is notnot

typically considered typically considered

an enterprise an enterprise

application?application?

Each of these enterprise applications (options 1, 2, 4, and 5) integrates a related set of functions and business processes to enhance the performance of the organization as a whole.

1.1. Systems don’t “talk” to each other.Systems don’t “talk” to each other.

2.2. Systems cannot automatically Systems cannot automatically exchange information.exchange information.

3.3. Systems provide a total integrated Systems provide a total integrated picture of the firm.picture of the firm.

4.4. Data tends to be fragmented.Data tends to be fragmented.

5.5. Managers cannot easily assemble Managers cannot easily assemble data.data.


notnot characteristic of characteristic of

typical organizational typical organizational

systems?systems?

1.1. Systems don’t “talk” to each Systems don’t “talk” to each

other.other.

2.2. Systems cannot automatically Systems cannot automatically exchange information.exchange information.

3.3. Systems provide a total Systems provide a total integrated picture of the firm.integrated picture of the firm.

4.4. Data tends to be fragmented.Data tends to be fragmented.

5.5. Managers cannot easily Managers cannot easily assemble data.assemble data.


notnot characteristic of characteristic of

typical organizational typical organizational

systems?systems?

The typical organizational system does not provide a totally integrated picture of the firm. Rather, data is fragmented and is not easily shared throughout the organization.

1.1. Enterprise systemsEnterprise systems

2.2. Customer relationship Customer relationship management systemsmanagement systems

3.3. Supply chain management Supply chain management systemssystems

4.4. Human resource planning systemsHuman resource planning systems

5.5. Knowledge management systemsKnowledge management systems


provides a single provides a single

information system for information system for

organization-wide organization-wide

coordination and the coordination and the

integration of key integration of key

business processes?business processes?

1.1. Enterprise systemsEnterprise systems


3.3. Supply chain management Supply chain management systemssystems

4.4. Human resource planning systemsHuman resource planning systems



provides a single provides a single

information system for information system for

organization-wide organization-wide

coordination and the coordination and the

integration of key integration of key

business processes?business processes?

Enterprise systems are also called enterprise resource planning systems. All data are integrated into a single information system and provide a comprehensive picture of the business.

1.1. SuppliersSuppliers

2.2. Purchasing firmsPurchasing firms

3.3. DistributorsDistributors

4.4. Logistics companiesLogistics companies

5.5. Customers Customers

Which of the following are Which of the following are

not provided information not provided information

from a supply chain from a supply chain

management system?management system?

1.1. SuppliersSuppliers

2.2. Purchasing firmsPurchasing firms

3.3. DistributorsDistributors

4.4. Logistics companiesLogistics companies

5.5. Customers Customers


are not provided are not provided

information from a information from a

supply chain supply chain

management system?management system?

Supply chain management systems help a company manage its relationship with suppliers, purchasing firms, distributors, and logistics companies to optimize the planning, sourcing, manufacturing, and delivery of products and services.

1.1. IntranetsIntranets

2.2. ExtranetsExtranets

3.3. Special supply chain Special supply chain management softwaremanagement software




can be used to build can be used to build


management systems? management systems?

1.1. IntranetsIntranets

2.2. ExtranetsExtranets

3.3. Special supply chain Special supply chain management softwaremanagement software




can be used to build can be used to build


management systems?management systems?

Intranets and extranets provide a low cost method of delivering information to those involved in the supply chain. Some firms choose to use special supply chain management software to ensure total integration of information.

1.1. Sales and MarketingSales and Marketing

2.2. Production and ManufacturingProduction and Manufacturing

3.3. Human ResourcesHuman Resources

4.4. Accounting and FinanceAccounting and Finance


Which business Which business

function is best served function is best served

by a Customer by a Customer

Relationship Relationship

Management (CRM) Management (CRM)

system? system?

1.1. Sales and MarketingSales and Marketing

2.2. Production and Production and ManufacturingManufacturing

3.3. Human ResourcesHuman Resources

4.4. Accounting and FinanceAccounting and Finance


Which business Which business

function is best served function is best served

by a Customer by a Customer

Relationship Relationship

Management (CRM) Management (CRM)

system?system?

CRM systems best serve the Sales and Marketing business function by providing end-to-end customer care from receipt of an order through product delivery.

1.1. Supply chain management Supply chain management

systemssystems




5.5. Expert Expert


systems collect all systems collect all

relevant knowledge and relevant knowledge and

experience in the firm and experience in the firm and

make it available make it available

wherever and whenever wherever and whenever

it’s needed?it’s needed?

1.1. Supply chain management Supply chain management

systemssystems




5.5. Expert Expert


systems collect all systems collect all

relevant knowledge and relevant knowledge and

experience in the firm experience in the firm

and make it available and make it available

wherever and whenever wherever and whenever

it’s needed?it’s needed?

Knowledge management systems support processes for acquiring, storing, distributing, and applying knowledge, as well as processes for creating new knowledge and integrating it into the organization.

1.1. Integrating information throughout Integrating information throughout

the firmthe firm

2.2. Training employees and managers Training employees and managers to use a new systemto use a new system

3.3. Accounting for the cost of Accounting for the cost of systemssystems

4.4. Managing demand for systemsManaging demand for systems



is a management is a management

challenge when a challenge when a

business seeks to business seeks to

apply information apply information

systems throughout systems throughout

the firm? the firm?

1.1. Integrating information throughout Integrating information throughout

the firmthe firm

2.2. Training employees and managers Training employees and managers to use a new systemto use a new system

3.3. Accounting for the cost of Accounting for the cost of systemssystems

4.4. Managing demand for systemsManaging demand for systems



is a management is a management

challenge when a challenge when a

business seeks to business seeks to

apply information apply information

systems throughout systems throughout

the firm?the firm?

All of the above are challenges.

1.1. Examine how existing systems Examine how existing systems

provide information.provide information.

2.2. Inventory the firm’s existing Inventory the firm’s existing information systems.information systems.

3.3. Inventory the firm’s systems under Inventory the firm’s systems under construction.construction.

4.4. Establish priorities for funding.Establish priorities for funding.

5.5. Understand which group benefits Understand which group benefits from the system.from the system.


following is not a following is not a

way to gain a 360-way to gain a 360-

degree view of a degree view of a

firm’s information firm’s information

requirements?requirements?

1.1. Examine how existing systems Examine how existing systems

provide information.provide information.

2.2. Inventory the firm’s existing Inventory the firm’s existing information systems.information systems.

3.3. Inventory the firm’s systems under Inventory the firm’s systems under construction.construction.


5.5. Understand which group benefits from Understand which group benefits from the system.the system.



way to gain a 360-way to gain a 360-

degree view of a degree view of a

firm’s information firm’s information

requirements?requirements?

Each business should develop a list of firmwide information requirements to get a 360-degree view of the most important information needs for the company as a whole.

1.1. Identify how people learn to use the Identify how people learn to use the new system.new system.


3.3. Determine how effective the training is.Determine how effective the training is.

4.4. Determine how well people use the Determine how well people use the system.system.

5.5. Determine if people exploit all of the Determine if people exploit all of the potential value.potential value.


is not a way to is not a way to

understand how much understand how much

training is required to training is required to

support new support new

systems?systems?

1.1. Identify how people learn to use the Identify how people learn to use the new system.new system.


3.3. Determine how effective the training is.Determine how effective the training is.

4.4. Determine how well people use the Determine how well people use the system.system.

5.5. Determine if people exploit all of the Determine if people exploit all of the potential value.potential value.



way to understand way to understand

how much training how much training

is required to is required to

support new support new

systems?systems?

Systems are usually not obvious or self-taught for most people. Organizations need to ensure that they understand how much training is required to support new systems and budget accordingly.

1.1. Do not charge business units for Do not charge business units for

Internet services.Internet services.

2.2. Do not charge business units for Do not charge business units for intranet services.intranet services.

3.3. Charge for systems that mostly Charge for systems that mostly serve a single business unit.serve a single business unit.

4.4. Provide all systems free of charge to Provide all systems free of charge to all units.all units.



is not part of how a is not part of how a

business can account business can account

for the costs and for the costs and

benefits of new benefits of new

systems? systems?

1.1. Do not charge business units for Do not charge business units for

Internet services.Internet services.

2.2. Do not charge business units for Do not charge business units for intranet services.intranet services.

3.3. Charge for systems that mostly serve Charge for systems that mostly serve a single business unit.a single business unit.

4.4. Provide all systems free of charge to Provide all systems free of charge to all units.all units.



following is not part following is not part

of how a business of how a business

can account for the can account for the

costs and benefits of costs and benefits of

new systems?new systems?

The organization should use some method for charging the budgets of various divisions, departments, and groups that directly benefit from a system unless the services are part of the firm’s general IT infrastructure.

1.operational-level system. 2.management-level system. 3.strategic-level system. 4.executive-level...

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executivelevel system

payroll system

employee recordkeeping

hotel reservation system

operationallevel systems

suremanagementlevel

surestrategiclevel systems

summarized information