1. Al-Doghaither A. H. ( 2004) Inpatient satisfaction with physician services at King Khalid University Hospital, Riyadh, Saudi Arabia.2. Al Umran, K et al ( 1995) Patient Satisfaction Survey in a Teaching Hospital in Saudi Arabia: Preliminary Results. J Family Community Med. 1995 Jul-Dec; 2(2): 14–20.3. Baker, S K (1998) Managing patient expectations:  the art of finding and keeping loyal patients4. Baker SK; Five Ways To Satisfy Patients In Less Time http://www.susanbaker.com/page.asp?PageID=8546 5. Johali, E. A ( 2013) We Will Never Innovate In This Negative Cultural Awareness : Paper Presented to the 4th ECIC Bilbao Spain 10-12 April 2013

http://academic-conferences.org/ecic/ecic2013/ecic13-home.htm6. Hickson M, et al ( 2007) Does a new steam meal catering system meet patient requirements in hospital? J Hum Nutr Diet. 2007 Oct;20(5):476-85.7. Lassen KO et al (2006) Nutritional care of medical inpatients: a health technology assessment. BMC Health Serv Res Feb 2;6-7 (

http://www.ncbi.nlm.nih.gov/pubmed/16457707) 8. Tokunaga J, Imanaka Y ( 2002) Influence of length of stay on patient satisfaction with hospital care in Japan. Int J Qual Health Care. 2002 Dec;14(6):493-502.

9. Ware, J. E. and Hays R. D ( 1988) Methods for measuring patient satisfaction with specific medical encounters. Med Care. 1988 Apr;26(4):393-402.Resources: - http://thesaurus.com/browse/satisfaction ;- (http://www.gifted.uconn.edu/siegle/research/Instrument%20Reliability%20and%20Validity/Likert.html - the Bermuda Hospitals Boards' monthly patient satisfaction survey (http://bernews.com/2012/02/72-9-satisfied-with-hospital-food/ )

- - http://www.gov.im/health/ViewNews.gov?page=lib/news/health/98ofinpatientssa.xml&menuid=11570

- - http://www.hcahpsonline.org/home.aspx

2.

Patients Satisfaction With Hospital Nutrition Service in KSAPresented To APCCN 2013 Tokyo Japan June 9-12

By Eisa Ali Johali PhD Health Sciences

www.HillUniversity.com

In the Name of God the Most Graceful the Most Merciful

BACKGROUND RESULTS

As a prime study came with immense attractive results for further qualitative patients education, counseling and surveys. Despite that it come out with un expected reflects high satisfaction (66%) compare to the Bermuda Hospitals Board survey ( 72.9%) 2012, the study call the national and the international researchers to conduct wide and large surveys to explore in depth and worldwide the patients satisfaction and assure quality improvement of hospital catering and clinical dietitians meals. Finally; it is worthy to end this prime Saudi study with Paul's' promoting saying:

" Hospitals will get paid more if they make their patients happy“ Founder and CEO of BerylHealth,

http://www.inc.com/paul-spiegelman/business-opportunity-health-care-satisfied-patients.html

Well done Paul; it is my final call to our hospitals to follow 'Noble Hospital' which achieves Zero Defect :

98% of in-patients are satisfied with the level of care provided to them at Noble’s Hospital; that’s the result of a recent survey carried out by the hospital’s Patient Safety and Quality Forum.

Rheynn Slaynt http://www.gov.im/health/ViewNews.gov?page=lib/news/health/98ofinpatientssa.xml&menuid=11570

CONCLUSION & RECOMMENDATION

Hospital Food Services Patients Satisfactions in SA Riyadh Hospitals N 167

Satisfy Unsatisfied Other( Don't know; not sure..)

Breakfast 113 (68%) 45 (27%) 9 (5%)

Dinner 101 (60.5%) 55 (32.9%) 11 (6.6%)

Lunch 89 (53.3%) 65 (38.9%) 13 (7.8%)

Balance\varieties 82 (49.1%) 70 (41.9%) 15 (9%)

Cocking 72 (43.1%) 75 (44.9%) 20 (12%)

Meals' Time 99 (59.3%) 53 (31.7%) 15 (9%)

Clearing 121 (72.4%) 31 (18.6%) 15 (9%)

Methods of Providing 111 (66.5%) 40 (23.9%) 16 (9.6%)

Providers (Servers) 104 (62.3%) 41 (24.5%) 22 (13.2%)

Supervisors 83 ((49.7%) 32 (19.2%) 52 (31.1%)

Breakfast DinnerLunchBalanceCockingTimingCleaningProvide Methods

Providers Supervisors 0%

10%

20%

30%

40%

50%

60%

70%

80%

68.00%60.50%

53.30%49.10%

43.10%

59.30%

72.40%66.50%

62.30%

49.70%Satisfied Unsatisfied

Others

This study is a simple random sample of the inpatients in a selected main hospitals of Riyadh City, using a smart creative concise questionnaire of one page (as shown the model). It used a self modified smart scaled questionnaire in three 'satisfaction' scales. After a simple pilot study of Likert 5 Scales (http://www.gifted.uconn.edu/siegle/research/Instrument%20Reliability%20and%20Validity/Likert.html) the study re-scalled in three simple scales "satisfy, unsatisfied, don't know & agree, disagree, don't know". Additionally, the survey attempts to get patients perceptions regarding the most common related assumptions for future projected studies. With help of my students, 200 questionnaires were prepared and distributed by 10 students, 187 (93.5%) are returned and 22 are neglected as they are not well completed.  

METHODOLGY

Breakfas

t

Dinner

Lunch

Balance

Cockin

g

Timin

g

Cleanin

g

Provid

e Me..

.

Provid

ers

Superviso

rs 0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

37.00%32.30%

46.20%50.80%49.20%

29.20%

15.30%21.50%

16.90%23.10%

Satisfied

Unsatisfied

Others

MOH Hospitals N65

Although it is widely spread that hospital foods are not welcome to patients, there are a few semi related articles of surveying wither patients are satisfy or dissatisfy with hospitals nutritional services. After extensive literature review using (

http://www.ncbi.nlm.nih.gov/guide/literature ) and general internet searching sites, I found few semi close to our topics including ( Lessen, K. O et al 2006) and the closed is the Bermuda Hospitals Boards' monthly patient satisfaction survey (http://bernews.com/2012/02/72-9-satisfied-with-hospital-food/ )

In their conclusion, Lessen et al (ibid) support the reason of this study by concluding that: Every hospital and every bed ward has its strengths and weaknesses, but none of the participating bed wards fully satisfy nutritional care success criteria.

At national level even the term 'satisfy' is not well welcome, traditional it says 'People satisfaction is not attainable aim" (Johali 2013). Therefore it is not surprise that there is few literature regarding 'patients satisfaction'.

The researcher used many electronic approaches to review "Patients Satisfaction with Hospital food, meals, catering,.." the most close site found is "pubmed - http://www.ncbi.nlm.nih.gov/pubmedhealth ::

• Results: 1 to 20 of 685 Refine your search: All (685) For Consumers (132) Clinical Guides (131) DARE Reviews (227) Executive Summaries (32) Full Text Reviews (163)

In Saudi Arabia: • Results: 0 No Items found All (0) For Consumers (0)…

With other modifying titles "Patient Satisfaction Survey in Saudi Arabia" the study founded about 14 – 72 articles including 5 from Japan but none of those articles have same title, mission and aims, the most closed are chosen as main references.

This prime paper, therefore aims to promote patients satisfaction with hospital nutrition services and to open a scientific gate towards optimum total quality health care services and healthful life.

University Hospitals N32

Military Hospitals N45

Breakfa

st

Dinner

Lunch

Balance

Cockin

g

Timin

g

Cleanin

g

Provid

e Me..

.

Provid

ers

Superviso

rs

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

70.00%

80.00%

90.00%

28.10%

40.60%34.40%37.50%

59.40%

34.40%

15.60%12.50%

25.00%28.10%

Satisfied

Unsatisfied

Others

Breakf

ast

Dinne

r

Lunch

Balanc

e

Cocki

ng

Timin

g

Cleani

ng

Provi

de M

...

Provi

ders

Superv

isors

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

70.00%

80.00%

67%60%

56%51%51%51%

64%

56%49%47%

Satisfied

Unsatisfied

Others

Private Hospitals N25

Probe Satisfaction Synonyms & Related Words

In Religion (Quran) In Dictionaries & Literature

Satisfaction 1 - 10 from 33 Endorsement Approval

Pleasure 1 - 10 from 57 Excitement Pleasure

Satisfy Parah: 30 Surah: 88 Ayat: 7 Enthusiasm Happiness

Pleasure Parah: 10 Surah: 9 Ayat: 59 Delight Fulfillment

Happiness 1 - 10 from 17 Anticipation Contentment

Help 1 - 10 from 131 ecstasy Agreement

Break

fast

Dinner

Lunch

Balan

ce

Cockin

g

Timin

g

Cleanin

g

Provi

de M...

Provi

ders

Supervi

sors

0%10%20%30%40%50%60%70%80%90%84%

68%

48%56%

44%

56%60%

44%44%48%

Satisfied

Unsatisfied

Others

THE MAJOR REFERENCES & RESOURCES

027-1 - An-NamlSimilarly, a patient who wants to be benefited by a doctor has first to accept him as a physician, and then follow his instructions with regard tomedical dosage, prevention, etc. Then only he can assure thepatient of the desired results. Some people have interpreted the words yu'tun-az-zakat in this verse to mean that they should adopt moral ... # 2 - 28 Dec 2011 - URL: http://www.quranwebsite.com/text55/027_1___an_naml.html