18 may algim amelia loye
TRANSCRIPT
www.engage2.com.au | @Emotivate
Designing Digital Democracy Effective engagement online and offline
www.engage2.com.au | @Emotivate
www.engage2.com.au | @Emotivate
Finally two words
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Newest coolest toy
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Optimistic
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Pessimistic
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Philosophy and approach • Participatory democracy • Direct democracy • Liquid democracy • Representative democracy • Deliberative democracy
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Using technology to engage
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Designing digital democracy 1. Get involved in y(our) community 2. Play the long game 3. Encourage active citizenship
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Lots of amazing people & tools out there
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Engage with our community
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Connect with your community
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Find your community online
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Go to them
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Bring them back to you
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Make it engaging
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Play the long game
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Not just UX – user journey
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Back end – consider your journey too!
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Designing your future
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Be prepared to listen
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Be prepared to respond
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Line of sight
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Demonstrate it offline and online
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Keep them engaged
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Earned media
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Encourage active citizenship
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Get beyond self-interest
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Encourage deliberation
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Consider content then participate
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Encourage consideration of others views
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Ultimate public service
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Designing digital democracy 1. Get involved in y(our) community 2. Play the long game 3. Encourage active citizenship
www.engage2.com.au | @Emotivate
Open Gov more than Open Data
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Join me for a cuppa or online
Amelia Loye
engage2
engage2tech
www.engage2.com.au | @Emotivate
Connect Amelia Loye, Engagement Specialist +61 411 960 585 [email protected] @Emotivate | www.engage2.com.au
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Lots of tools but not all right for Gov
EngageTech PolTech CivicTech
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Why not civic tech? • Multiple engagements • Online & offline • Formal and informal consultation • Informed discussion and deliberation • Reach – representative • Listen, acknowledge • Reporting & knowledge management internally • Line of sight • Security, privacy, relationships, info.
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Recommendations • Central listings • Standard data classifications, formats • Agency-wide relationship management • Integrate online channels • Make information easy to read, understand • Document and share lessons • Create procedural guides
www.engage2.com.au | @Emotivate
Chief Digital Officer “The CDO is a passionate silo-buster; a joiner-of-dots. He or she has a strong grasp of Enterprise Architecture and how to balance pragmatism and short-term goals with the longer-range: stakeholder values, organizational & technology structure, business services portfolio, and their lifetime Total Cost of Ownership (TCO).” www.CIOofthefuture.com