171823889-kotak-mahindra 8
TRANSCRIPT
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A
SUMMER INTERNSHIP PROGRAM
SUBMITTED BY : NEHA GUPTA
DIVISION : IT+MARKETING
FACULTY GUIDE : Mr. AMIT
KULSHRESHTHA
COMPANY GUIDE : Mr. MAYANK
PRIYADARSHI
BATCH : 2007-2009
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A
PROJECT REPORT ON
COMPARISON OF SAING ACCOUNTS OF
DIFFERENT !ANKS IN JAIPUR
For
Submitted to:
Mr.Mayank Priyadarshi
Submitted by:
Neha Gupta
INDIRA SC!!" !F CAR##R S$%DI#S& P%N#' (11)**.
Partia+ Fu+,i++ment o, the Re-uirements o,
Post Graduate Proram
/PGP'Marketin 0 Internationa+ usiness2
at3h /4))5'4))62
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CERTIFICATE
$his is to de3+are that I Neha Gupta, student o, post raduate proram /I$0
M7$2 /2007-2009"&I#$%r& '()** *, (&rr '/$%' P/#has i8en oriina+ data
and in,ormation to the best o, my kno9+ede in the proe3t report tit+ed
Comparative Ana!"i" o# "avin$ a%%o&nt" o# 'i##erent (an)"*+ And that no part o,
in,ormation has been used ,or any other assinment but ,or partia+ ,u+,i++ment o, the
re-uirement to9ards the 3omp+etion o, the said 3ourse.
I a+so aree in prin3ipa+ not to share the 8ita+ in,ormation 9ith any other personoutside the orani;ation and that I ha8e not submitted it ,or any a9ard or any other
tit+e& deree or dip+oma.
Mr. M&1 Pr%1&$&r')% N)& G/3&
4!r() S&' M&5r"
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ACKNO6LEDGEMENT
$his a3kno9+ede is not mere+y a 3ata+oue o, names but an e
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INDE
Sr%& T% P&5 N/;r
1 #
4 Introdu3tion 1)
* Company Pro,i+e 41
( Detai+ed Study o, Company?s Sa8in A33. 46
@ Proe3t **
> Comparison o, Sa8ins A33. *
5 Re3ommendations @*
6 "imitations @@
Buestionnaire @5
1) Con3+usions >)
11 ib+ioraphy >4
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EXECUTIVE
SUMMARY
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Determinin the satis,a3tion +e8e+ o, e
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INTRODUCTION
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LET US FIRST UNDERSTAND A!OUT !ANKING:Eankin businessE means the business o, re3ei8in money on 3urrent or
deposit a33ount& payin and 3o++e3tin 3he-ues dra9n by or paid in by
3ustomers& the makin o, ad8an3es to 3ustomers& and in3+udes su3h other
business as the Authority may pres3ribe ,or the purposes o, this A3t.
LA6S OF !ANKING:
ankin +a9 is based on a 3ontra3tua+ ana+ysis o, the re+ationship bet9een the
;and the (/'*r. $he de,inition o, bank is i8en abo8e& and the
de,inition o, 3ustomer is any person ,or 9hom the bank arees to 3ondu3t an
a33ount.
T) &8 %3%' r%5)' $ *;%5&%*#' %#* )%' r&%*#')%3 &' ,**8':
$he bank a33ount ba+an3e is the ,inan3ia+ position bet9een the bank and the
3ustomer& 9hen the a33ount is in 3redit& the bank o9es the ba+an3e to the
3ustomer& 9hen the a33ount is o8erdra9n& and the 3ustomer o9es the ba+an3e
to the bank.
$he bank enaes to pay the 3ustomers 3he-ues up to the amount
standin to the 3redit o, the 3ustomers a33ount& p+us any areed
o8erdra,t +imit.
$he bank may not pay ,rom the 3ustomers a33ount 9ithout a mandate
,rom the 3ustomer& e.. a 3he-ue dra9n by the 3ustomer.
$he bank enaes to prompt+y 3o++e3t the 3he-ues deposited to the
3ustomers a33ount as the 3ustomers aent& and to 3redit the pro3eeds
to the 3ustomers a33ount.
$he bank has a riht to 3ombine the 3ustomers a33ounts& sin3e ea3h
a33ount is ust an aspe3t o, the same 3redit re+ationship.
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$he bank has a +ien on 3he-ues deposited to the 3ustomers a33ount& to
the e
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needs. $he ,isherman 9ou+d se++ his ,ish as 9ou+d the ,armer ,or money. $he
,armer 9ou+d thenH armed 9ith the money he has in hand pur3hase a p+ouh. .
$he ,isherman 9ith the money he has re3ei8ed 9ou+d buy the ,ood he needs
,or his ,ami+y.
$he ear+iest ,orm o, money 9as bones on 9hi3h marks 9ere made to
distinuish bet9een 8a+ues. Meta+s then bean to be used the most
popu+ar bein o+d& si+8er and bron;e. Symbo+s& si;es and sins on these
di,,ered ,rom time to time and ,rom 3ountry to 3ountry. As men bean to
tra8e+ ,rom 3ountry to 3ountry to e. From
156> ti++ today& the ourney o, Indian ankin System 3an be sereated into
three distin3t phases.
P)&' . Ne@ A++ahabad ank 9as estab+ished and ,irst
time e
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1>@ /A3t No. 4* o, 1>@2. Reser8e ank o, India 9as 8ested 9ith e
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THE !ANKING SYSTEM IN INDIA:
$he ankin System in India 3onsists o,:
Reser8e ank
De8e+opment anks
Pub+i3 Se3tor ank.
Forein anks
Pri8ate Se3tor anks
Cooperati8e anks
Reiona+ Rura+ anks
R'r ;:
the Reser8e ank o, India is the Centra+ ank o, the 3ountry 9hose ,un3tion is
to reu+ate the issue o, ank Notes and keepin o, reser8es 9ith a 8ie9 to
se3urin monetary stabi+ity in India and enera++y to operate the 3urren3y and
3redit system o, the 3ountry to its ad8antae.E
D*3# ;':
Finan3ia+ institutions dedi3ated to ,und ne9 and up3omin businesses and
e3onomi3 de8e+opment proe3ts by pro8idin e-uity 3apita+ andor +oan
3apita+.
P/;%( S(*r !:
$he pub+i3 se3tor is the one 9hose 9orkin is in the hands o, the Go8ernment.
$he Go8ernment ho+ds a maority stake in pub+i3 se3tor. ut due to
pri8ati;ation o, pub+i3 se3tor& their number has been redu3ed to a sini,i3ant
e
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Forein bank means a bankin institution in3orporated or orani;ed under the
+a9s o, another 3ountry& or a po+iti3a+ subdi8ision o, a 3ountry other than the
%nited States& that is:
Reu+ated as su3h by that 3ountrys or subdi8isions o8ernment or any
aen3y thereo,H
#naed substantia++y in 3ommer3ia+ bankin a3ti8ityH and
Not operated ,or the purpose o, e8adin the pro8isions o, the A3t.
Pr%& S(*r !':
Pri8ate anks arebanksthat are not in3orporated.A non'in3orporated bank is
o9ned by
either an indi8idua+ or a enera+ partner/s2 9ith +imited partner/s2.
C**3r&% !':
Cooperati8e banks& a+so 3a++ed mutua+ sa8ins and +oans& e
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A
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opportunities ,or Indian ankin. ut on the darker side 9e see the
a33umu+ated morass& brouht out by three de3ades o, 3ontro++ed and
reimented manaement o, the banks in the past. It has siphoned pro,itabi+ity
o, the Go8ernment o9ned banks& a33umu+ated b+oated NPA and threatens
Capita+ Ade-ua3y o, the anks and their 3ontinued stabi+ity. Nationa+i;ed
banks are hea8i+y o8er'sta,,ed. $he re3ruitment& trainin& p+a3ement and
promotion po+i3ies o, the banks +ea8e mu3h to be desired. In the nutshe++ the
prob+em is ho9 to shed the +ea3ies o, the past and adapt to the demands o,
the ne9 ae.
O# ) ;r%5)r '%$ &r ) *33*r/#%%' *# &((*/# *, -
$he ad8ent o, e3onomi3 re,orms& the dereu+ation and openin o, the
Indian e3onomy to the +oba+ market& brins opportunities o8er a 8ast
and un+imited market to business and industry in our 3ountry& 9hi3h
dire3t+y brins added opportunities to the banks.
$he ad8ent o, Re,orms in the Finan3ia+ = ankin Se3tors /the ,irst
phase in the year 14 to 1@2 and the se3ond phase in 16 hera+ds
a ne9 9e+3ome de8e+opment to reshape and reorani;e bankininstitutions to +ook ,or9ard to the ,uture 9ith 3ompeten3e and
3on,iden3e. $he 3omp+ete ,reein o, Nationa+i;ed anks /the maor
sement2 ,rom administered po+i3ies and Go8ernment reu+ation in
matters o, day to day ,un3tionin hera+ds a ne9 era o, se+,'
o8ernan3e and a s3ope ,or e
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pro8isionin norms are intended to pro8ide stabi+ity to the anks and
prote3t them in times o, 3risis. $hese e-ua++y indu3e a measure o,
3orporate a33ountabi+ity and responsibi+ity ,or ood manaement on
the part o, the banks
"are s3a+e s9it3hin to hi'te3h bankin by Indian S3hedu+ed
Commer3ia+ anks /SCs2 throuh the app+i3ation o, In,ormation
$e3hno+oy and 3omputeri;ation o, bankin operations& 9i++
re8o+utiona+ise 3ustomer ser8i3e. $he ae'o+d methods o, pen and
ink? systems are o8er. anks no9 9i++ ha8e more emp+oyees a8ai+ab+e
,or business de8e+opment and 3ustomer ser8i3e ,reed ,rom the needs
o, book'keepin and ,or 3astin or ta++yin ba+an3es& as it 9as ear+ier.
A++ these 9e+3ome 3hanes to9ards 3ompetiti8e and 3onstru3ti8e bankin
3ou+d not ho9e8er& de+i8er -ui3k bene,its on a33ount insurmountab+e 3arried
o8er prob+ems o, the past three de3ades.
$he ,uture o, Indian ankin is dependent on the su33ess o, its e,,orts as to
ho9 it shakes o,, these a33umu+ated past +ea3ies and 3arried ,or9ard ai+ments
and ho9 it reenerates itse+, to a8ai+ the ne9 8istas o, opportunities to be ab+e
to turn Indian ankin to Internationa+ Standards.
CURRENT POSITION OF !ANKING IN INDIA:
Current+y& bankin in India is enera++y ,air+y mature in terms o, supp+y&
produ3t rane and rea3h'e8en thouh rea3h in rura+ India sti++ remains a
3ha++ene ,or the pri8ate se3tor and ,orein banks. In terms o, -ua+ity o, assets
and 3apita+ ade-ua3y& Indian banks are 3onsidered to ha8e 3+ean& stron and
transparent ba+an3e sheets re+ati8e to other banks in 3omparab+e e3onomies in
its reion. $he Reser8e ank o, India is an autonomous body& 9ith minima+
pressure ,rom the o8ernment. $he stated po+i3y o, the ank on the Indian
Rupee is to manae 8o+ati+ity but 9ithout any ,i
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espe3ia++y retai+bankin& mortaes and in8estment ser8i3es are e
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COMPANY
PROFILE
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A!OUT THE !ANK:
7otak Mahindra is one o, Indias +eadin ,inan3ia+ 3on+omerates& o,,erin
3omp+ete ,inan3ia+ so+utions that en3ompass e8ery sphere o, +i,e. From
3ommer3ia+ bankin& to sto3k brokin& to mutua+ ,unds& to +i,e insuran3e& to
in8estment bankin& the roup 3aters to the ,inan3ia+ needs o, indi8idua+s and
3orporate.
HISTORY
$he 7otak Mahindra Group 9as born in 16@ as 7otak Capita+ Manaement
Finan3e "imited. $his 3ompany 9as promoted by %day 7otak& Sidney A. A.
Pinto and 7otak = Company. Industria+ists arish Mahindra and Anand
Mahindra took a stake in 16>& and thats 9hen the 3ompany 3haned its name
to 7otak Mahindra Finan3e "imited.
S%#( )# %B' ;# & '&$1 $ (*#,%$# */r#1 * 5r*8) $ '/((''.
16> 7otak Mahindra Finan3e "imited starts the a3ti8ity o, i++ Dis3ountin
165 7otak Mahindra Finan3e "imited enters the "ease and ire Pur3hase market
1) $he Auto Finan3e di8ision is started
11$he In8estment ankin Di8ision is started. $akes o8er FIC!M& one o,
Indias +arest ,inan3ia+ retai+ marketin net9orks
14 #nters the Funds Syndi3ation se3tor
1@
rokerae and Distribution businesses in3orporated into a separate 3ompany
' 7otak Se3urities. In8estment ankin di8ision in3orporated into a separate
3ompany ' 7otak Mahindra Capita+ Company
1> $he Auto Finan3e usiness is hi8ed o,, into a separate 3ompany ' 7otak
Mahindra Prime "imited /,ormer+y kno9n as 7otak Mahindra Primus
"imited2. 7otak Mahindra takes a sini,i3ant stake in Ford Credit 7otak
Mahindra "imited& ,or ,inan3in Ford 8ehi3+es. $he +aun3h o, Matri. e' Mai+ id: VVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVV
5. No. o, Depended and their ae: VVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVV
6. Current anker: VVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVV
. $ota+ annua+ in3ome o, person:
VVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVV
1). Spe3ia+ o,,er pro8ided ,rom e
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:
32 Satis,a3tory
d2 %nsatis,a3tory
1(. Did you 3hane your banker re3ent+yT
A2 Qes b2 No
1@. I, yes: From ' VVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVV
$o ' VVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVV
1>. o9 is Customer Responsi8eness o, your ankT
a2 Good
b2 Satis,a3tory
C2 %nsatis,a3tory
15. Lou+d you +ike to shi,t to other ank& i, pro8ided better produ3t =Ser8i3esT
a2 Qes b2 No
16. Gi8en options& 9hi3h ank& you 9ou+d +ike to shi,tT
P+ease mention: VVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVV
Date '
P+a3e
$hank you Sinature
@5
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:
CONCLUSIONS
7!$A7 MAINDRA AN7 is "eadin ank in the 3ountry& it pro8ides a
8ariety o, produ3ts and ser8i3es to di,,erent sements o, 3ustomers.
@6
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:
$he ank aims to ser8e 3ustomers ,rom teenaers to senior 3iti;ens& hen3e
di,,erent produ3ts desined to suit spe3i,i3 re-uirements o, the abo8e. Aims to ser8e a++ 3+asses o, the so3iety ,rom the sa+aried midd+e 3+ass to the hih
in3ome business 3+ass.
Customers are 3ateori;ed and semented a33ordin to their re-uirements and
needs. For #
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:
BIBLIOGRAPHY
999.hd3bank.3om
999.a)
http://www.kotak.com/http://www.kotak.com/ -
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:
999.oo+e.3om