150306_01 connected and augmented
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Connected and AugmentedThe technician of the future
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Connected and AugmentedDelivering effective service solutions
24-25 March 20152Phil Hornby, © Continental AG
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Connected and AugmentedWhat does it mean…
24-25 March 20153Phil Hornby, © Continental AG
1. bring together or into contact so that a real or notional link is established.2. associate or relate (something) in some respect.
make (something) greater by adding to it; increase.
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Connected and AugmentedCurrent interface landscape
24-25 March 20154Phil Hornby, © Continental AG
Trolleys
Handhelds
PCs
VCIs
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Will technicians use mobile and wearable devices to help diagnose and repair vehicles in the workshop in the future?
Connected and AugmentedQuestion 1
24-25 March 20155Phil Hornby, © Continental AG
› Yes
› No
QA
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Connected and AugmentedWe think they will…
24-25 March 20156Phil Hornby, © Continental AG
…diagnose from any device…
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Connected and AugmentedWhere does diagnostics take place?
24-25 March 20157Phil Hornby, © Continental AG
…in the workshop…
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Will vehicle owners expect their vehicle to be diagnosed and potentially fixed outside of the workshop in the future?
Connected and AugmentedQuestion 2
24-25 March 20158Phil Hornby, © Continental AG
› Yes
› No
QA
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Connected and AugmentedWe think they will…
24-25 March 20159Phil Hornby, © Continental AG
…diagnose from anywhere…
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Connected and AugmentedHow is diagnosis performed?
24-25 March 201510Phil Hornby, © Continental AG
Defined by experts...
…undertaken with experience
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Will “expert” systems and Big Data analysis change the way that vehicles are diagnosed in the future?
Connected and AugmentedQuestion 3
24-25 March 201511Phil Hornby, © Continental AG
› Yes
› No
QA
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Connected and AugmentedWe think they will…
24-25 March 201512Phil Hornby, © Continental AG
…information intelligently available when it is needed…
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Connected and AugmentedWhat does the technician of the future look like?
24-25 March 201513Phil Hornby, © Continental AG
Source: http://en.memory-alpha.org/wiki/File:Borg_2366.jpg
Is it this?
…or this?
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Phil HornbyProduct Management – [email protected]+44-7766-542375
Thank you for your attention
24-25 March 201514Phil Hornby, © Continental AG