15 th distance library services conference outreach to international campuses: removing barriers and...
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15th Distance Library Services Conference
Outreach to International Campuses: Removing Barriers and Building RelationshipsSusan Mee
Global Education LibrarianRochester Institute of Technology
Background:
• First Distance Courses – 19792 courses and 56 students
• 1994/1995: 129 online courses and 3,200 students
• 2010/2011: 657 online courses and 9,815 students
International Campuses
• Dubrovnik, Croatia• Prishtina, Kosovo• Dubai, UAE• Zagreb, Croatia
American College of Management & Technology - Dubrovnik
• Undergraduate degrees - Information Technology
- Tourism, Hospitality & Service Management• Students receive dual degrees: RIT & ACMT,
both accredited degrees• 30% of students from approximately 20
different countries
American College of Management and Technology (ACMT)
-Dubrovnik, Croatia-Founded in 1997
American University in Kosovo
– Undergraduate degrees: – Information Technology– Media and Graphic Communications– Public Policy, Economics and Management
• Graduate degrees:- Professional Studies, Public
Administration
• Only private, not for profit university in Kosovo
• Students from 21 countries• Classes taught in English
American University in Kosovo (AUK)- Prishtina, Kosovo- Founded in 2003
RIT Dubai
Undergraduate programs:-Business & Management, Engineering-Computing & Information Technology
-Graduate degrees:-Electrical Engineering, Mechanical Engineering, MBA-Service Leadership & Innovation-Networking & Systems Administration
RIT Dubai-Dubai, United Arab Emirates-Founded in 2008
American College of Management & Technology - Zagreb
Undergraduate degrees:-International Business-Information TechnologyGraduate degrees:-Service Leadership and Innovation-Human Resource Development• Zagreb is the capital and largest city in the
Republic of Croatia, population of 1.3 million in metro area
American College of Management & Technololgy (ACMT ) – Zagreb Campus-Zagreb, Croatia-Opened September 2011
The Challenges
• Delivering library instruction to the international campuses• Canned versus live/interactive
• Providing support to faculty and students• English is not the native language• Time zone differences• Same general calendar, Different holidays
Resource Support
• Electronic Resources• Databases, ebooks• ILL/IDS
• Collection Development• Not everything available in e-format
Cultural Differences
• Recognizing differences• Faculty are both US and European• Former Communist States – – Different education systems– Incoming students varying skill sets– Differing expectations
Plagiarism
• New concept to many• Copyright & Plagiarism are unfamiliar
terms• Citing work: Often no prior experience• Different cultures view this differently….
Library Accessible to the Remote User
• Research databases• E-books• Online Tutorials – LIV@RIT • Virtual Reference• Live Chat
Delivering the Library
Challenges:
• Overcoming Google and Wikipedia• RIT Library “too confusing” and
“complicated”• Library is not the preferred “go to” source
Technology Tools - delivery vehicles
• DVDs• Adobe Connect• Collaboration Grids• Adobe Captivate, Camtasia• LibGuides, LIV@RIT Tutorials• Skype, SeeVogh, JoinMe• Trillium, Meebo Chat
LIV@RIT
Real Time Library Instruction
• First Year Library Orientation• Live, Interactive Sessions• Presentation• Questions and Answers
Live Instruction via the Collaboration Grids
RIT Research Computing:
http://rc.rit.edu
Collaboration Grids
Modern European History Class
• Students had begun their research• Library Instruction Session• Students prepared with questions • Troubleshoot student research problems
live• Found professor-approved research results!
Technology is Only One Component
People Access & Building Rapport
• Takes time• Build trust and confidence• In person connections important• In person valued over online• -Courses and Services
On-Site Visits
• Invited by the campuses• Faculty initiated• Faculty workshops• Faculty 1:1 meetings• Many, many student class instruction
sessions• Partnering with faculty:
co-teaching/gradingassignments
AUK Students
Working and Learning Together…
Onsite Visit Outcomes
• International campuses do not feel the RIT Library is their library• -Meet the Librarian page• -LibGuides – by College• Including international campus holdings to RIT
Library catalog• DML (institute repository) now includes
communities for each international campus
Meet the Librarian Page
LibGuide Collections by Community
MyLibrary – linking application: Librarians embedded in every course by default. Customized library and contact information based on course subject.
myLibrary tab
Integrated Catalog
Ongoing Support
• Virtual Library Reference and Office Hours– Piloted first with ACMT Dubrovnik• Collaboration Grids
– Continuing with AUK• Skype – in the AUK Library or any location
Virtual Reference
The Data
International Campus EnrollmentsCampus Fall 2010 Fall 2011 % ChangeACMT Dubrovnik
384 302 -21%
ACMT Zagreb NA 79 Overall SameAUK 561 595 +6%RIT Dubai 172 204 +17%
Library Website VisitsCampus Fall 2010 Fall 2011 %Change
ACMT (Dubrovnik)# Students:
1,297 384
2,438 302
+88%-21% students
ACMT (Zagreb) -- 292 N/A
AUK# Students:
4,508* 561
5,871* 595
+30%+6% students
RIT Dubai# Students:
1,064 172
1,314 204
+23.5%+17% students
Library Database UsageCampus Fall 2010 Fall
2011% Change
Winter 2011/12
% Change
ACMT Dubrovnik
1,128 – only Campus
1,090 -3.5% 1,394 +28%-21% students
ACMT Zagreb NA 418 NA 524 +25.5%
AUK 2,305* 4,546* 197% 5,956* +131%+6% students
RIT Dubai 748 1,165 +56% 628 -46%+17% students
Information Delivery RequestsCampus 2008/09 2009/10 2010/11 Fall 2011 Wtr 2011
ACMT Dubrovnik
37 21 70 - Year 21 - Qtr 42 - Qtr
Patron Type Faculty: 37Student: 0
Faculty: 21Student: 0
Faculty: 46Student: 0
Faculty: 18Student: 3
Faculty: 16Student: 17
ACMT Zagreb
N/A N/A N/A 9 1
Patron Type:
- - - Faculty: 8Student: 1
Faculty: 1Student: 0
AUK 0 0 8 - Year 31 - Qtr 13 - Qtr
Patron Type - - - Faculty: 6Student: 25
Faculty: 5Student: 8
RIT Dubai 0 0 1 - Year 0 - Qtr 2 - Qtr
Patron Type - - Faculty: 0Students: 1
- Faculty: 0Students: 2
The Numbers are Increasing…
• Making connections• Building relationships• Providing service• Outreach over distance• Takes time, effort, consistency• Usage and stats indicate improvement –
-Still work to be done -International Campuses are using the
Library and its Services
Efforts Continue –
• More outreach• More service• More relationships, more partnering with
faculty, cross-campus collaborations• Striving to remove perceived barriers• Streamlining access• Message is critical: The RIT Library is Your
Library – wherever you are physically located!
Questions?