14 questions to ask your prospective cloud services provider

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Although cloud computing can lead to tremendous cost savings, with no IT infrastructure to manage or maintain, many fear losing control of their data, which is in the hands of third party providers. Refer to this guide when selecting a Cloud Services Provider. If you have any questions, contact one of our Technology Advisors directly at 610.230.0422 or email [email protected] Check out our website for more information about the Cloud: http://bit.ly/evolveIP

TRANSCRIPT

Page 1: 14 Questions to Ask Your Prospective Cloud Services Provider
Page 2: 14 Questions to Ask Your Prospective Cloud Services Provider

Cloud providers are popping up out of the ether.

On one end, you have the mega-clouds that are elastic

and plastic…

Page 3: 14 Questions to Ask Your Prospective Cloud Services Provider

On the other end, you have small local integrators

standing up just two boxes and calling it a cloud.

You need to protect yourself by

asking the right questions

in the right way….

Page 4: 14 Questions to Ask Your Prospective Cloud Services Provider

Question 1

• Can you please define what you mean when you call

yourself a cloud services provider?

• What exactly do you do and where is your sweet spot in the market?

Page 5: 14 Questions to Ask Your Prospective Cloud Services Provider

Question 2

• What is your infrastructure?

• Is this a highly available resource?

Page 6: 14 Questions to Ask Your Prospective Cloud Services Provider

Question 3

• Is this scalable – and what does that mean to you?

• Are you limitless in your capacity and my consumption or do I need

to project my growth in any way?

Page 7: 14 Questions to Ask Your Prospective Cloud Services Provider

Question 4

• What kind of disk is being provided? And how does it

compare to existing disk you are using today?

• What kind of disk speeds are guaranteed?

Page 8: 14 Questions to Ask Your Prospective Cloud Services Provider

Question 5

• Can you please clearly define your BC options and what is

and is not included in your base pricing?

Page 9: 14 Questions to Ask Your Prospective Cloud Services Provider

Question 6

• Reservation - are the resources guaranteed reserved to

you?

• Can you oversubscribe them?

Page 10: 14 Questions to Ask Your Prospective Cloud Services Provider

Question 7

• Where is my data going to be located?

Page 11: 14 Questions to Ask Your Prospective Cloud Services Provider

Question 8

• Is my data secure?

• What certifications do you have?

Page 12: 14 Questions to Ask Your Prospective Cloud Services Provider

Question 9

• What is your SLA?

Page 13: 14 Questions to Ask Your Prospective Cloud Services Provider

Question 10

• How are you connected to the internet?

• Are you working with multiple providers?

• What is the peering network?

Page 14: 14 Questions to Ask Your Prospective Cloud Services Provider

Question 11

• How is bandwidth measured and billed?

Page 15: 14 Questions to Ask Your Prospective Cloud Services Provider

Question 12

• What is your back up process?

• Is it included?

• Is it file or image level?

• Does the end user have any control over this?

Page 16: 14 Questions to Ask Your Prospective Cloud Services Provider

Question 13

• How much control does the customer have over

their data?

Page 17: 14 Questions to Ask Your Prospective Cloud Services Provider

Question 14

• What is your approach to migration?

• Who is responsible for migration?

• What is the process and what resources do we need?