1307511501232-it applications in passenger business

7/31/2019 1307511501232-IT Applications in Passenger Business

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IT applications in

passenger business

B.V.L.Narayana

SPTM/RSCBRC


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Why have IT applications

It applications are useful in instancesTransactions , repetitive, large in

number, avoid variations in behavior

and processData capture at point of interchange,

large volume, repetitive and required forprocess execution

Storage of large volumes of primarydata, requiring manipulation and use forbusiness decision making


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Advantages of IT

Can be a minimal human interface systemwith extensive standardization

Avoids variation in process, mistakes,inconsistencies, deviations

Speed of execution Stability and reliability of capture of data and

process

Relieves human mind occupation for higher

order decision makingcontextual Allows greater control of decentralized activities


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Individual in

population

intention to

travel

socio-econo

mic factors

Willingness

to travel

travelmodes

serviceschoice of

mode

authority totravel

Informationon travelservices

Ticketing

facilities

information on

facilities at site

of meeting site of meeting of passenger

and mode of travel

information of

location of

passenger seating

Journey

details

information aboutfacilties at

destinantion

informationabout add on

services

exit information

at destination

demographic

data

ticket OD

flow dataoccupationdata

consumerprefernces

data

consumersatisfaction

data

Time series

data crosssectionaldata

destnation

location

exitinformationat ticketing


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Primary documents

OperationsStation register

Control charts

Train consistCTR

Loco cards

Customer interfaceRequisition form

ticket


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IT applications in passengerbusiness

Major areas covered Ticketing

ReservedPRS

At site

Distributed E-ticketing

UnreservedUTS

Coaching refunds

Information dissemination Charting

NTES Information display at stations

Web enabled public information services

Coaching operations information system


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Ticketing applications

PRS Started in 1985 as pilot project in Delhi

Stand alone systems on Vax machines, IMPRESSsoft warefortran 77, CMC

CONCERT -Country-Wide Network for EnhancedReservation and Ticketing introduced >1995CRIS

Five metros on network from 1999

Migration to Alpha VMS servers, >1500 locations

Data warehousing and web based reports

Is a anywhere to anywhere ticket issualsystem with accountal


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Unreserved ticketing system

UTSStarted as ARTS( Advanced railway

ticketing system) - stand alone -1993

Bangalore , CMC , PC based (EPROM run)

Extended to 500 locations over time

CRIS developed UTSPilot project in Delhi area 2002

Centralized DBM driven transactionprocessing system

Covers suburban and non suburbansectors


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UTS coverageTotal Addition

March 31 2008 1251

May 31 2008 1354

October 31 2008 2439 1085 March 31 2009 3451 1012

March 31 2010 6275 2824

Network three tier architecture End point counters (station)zonal server

central server integrated UTS/PRS networkstructure


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Integrated coachingmanagement system

Punctuality module- linked to NTES 2004, punctuality data, case analysis, web based reports

Being migrated to Intranet (FOIS) from PRS/NTES

Coaching stock module Capture online events on coaching stock Web based, intranet (FOIS)

Coaching maintenance module 2007 utility module for CDO

Time table module Maintain data on trains

Help in web enabling of time table

DSS for path estimation


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Control charting application

Started as pilot projectindependently at multiple places SR1998

Centralized software development byCRIS 2001started

Roll out started 2005

Capture originating point of data forall operations activities


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National train enquirysystem

Centralized information system covering Arrival and departures including ETA Platform berthing of passenger trains Journey Planning Facilities available at stations Railway Rules .

Conveyed through Display Boards, Interactive Voice Response

System, Public Address System, Face to FaceEnquiry, CCTV and internet

Unix based RDBMS system, implemented1998


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Web based systems

Web based information display throughweb site www.indianrailway.gov.in

Implemented in 2000

all the common enquiries like Trains between agiven pair of stations, reservation availability,PNR status, Fare, Train schedule and stationcodes were made available

>2million hits per day SMS BASED INFORMATION TRANSFER SYSTEM

INTRODUCED
http://www.indianrailway.gov.in/http://www.indianrailway.gov.in/


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E and I-ticketing

Web based ticketing system Implemented through IRCTC

Ticketing access through user specific accountsand payment gateways

Mediated through intermediate servers ofIRCTC

Concept of sacrosanctity of ticket removed ine-ticketing

Empowers customer determined ticketingactivity

Being extended as adjuncts to ATMs


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Information disseminationsystem

All India telephonic enquiry system139

Call centre based national enquiry

system

Covers all information about passengerservices and facilities at stations

Advancement on earlier IVRS basedlocal systems


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ORGANISATIONS INVOLVED CRIS required

to avoid duplication of efforts by individual Railways.

to ensure standardization of resources

to undertake design and development of major

applications to insulate the organisation from day to day working of

the Railways so that its objectives are not lost sight of.

need for a combined effort of Railways and ComputerSpecialists, considered best suited for the developmentof the computer applications on Railways.

need for development of expertise in highly specializedfields

need for greater flexibility to keep pace with the fastchanging technology.


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Directorates involved

C&IS DIRECTORATEFunctions

C&IS is a nodal Directorate for

implementation of all projects on IndianRailways, which are charged to plan headComputerization.

Development of norms, standards,maintenance manuals in the area of

computerization. Preparation of IT plan for Indian Railways.

Coordinating training effort in IT areas


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Extent of IT utilization

Is a function of top management

Vision of processes being done byorganisation

Vision of utility of technology of IT

Vision of what capabilities organisationhas

Strategic vision for organisation


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Uncovered areas

DSS systems based on data warehousing

Integration of accounting data

Capture of consumer preferences

Capture of customer satisfaction data

Need to get sectoral OD flows tounderstand changing customer

preferences Need data on competitive modes and total

business dynamics


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Factors affecting passengerbusiness

Rail journey attributes

Service quality

Information access

Station facilities

On board facilities and environment

Punctuality

Crowding


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factors affecting passengerbusiness

External factors

Economic

Fare elasticities

Effect of journey times, frequencies Need to change trains

Economic growth

Demographic

Population growth aggregations

Competitive

Cross mode price elasticities


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Thanks

any questions

1307511501232-it applications in passenger business

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