ANNUAL RESULTS 2017―2018

FUTURE DIRECTIONS

Job-matching | Training | Support | Careers

www.bizlink.asn.au

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Contents

Agenda Annual General Meeting ........................................................................................................................ 2

Minutes of the 2017 Annual General Meeting ..................................................................................................... 3

Chairman’s Report .............................................................................................................................................. 9

Managing Director’s Report .............................................................................................................................. 10

Staff to Client Changes June 2012 to June 2018 ........................................................................................... 10

Key events 2017—2018 ................................................................................................................................ 11

Teams ........................................................................................................................................................... 11

Acknowledgements ....................................................................................................................................... 12

Our Values .................................................................................................................................................... 12

Quality Management ......................................................................................................................................... 13

National Standards for Disability Services .................................................................................................... 13

Making A Difference .......................................................................................................................................... 14

Tara Doyle Award ............................................................................................................................................. 16

Tara Doyle Award Recipients ........................................................................................................................ 17

Board of Directors ............................................................................................................................................. 18

Current Employees ........................................................................................................................................... 20

Finance Report ................................................................................................................................................. 22

Statement of Profit or Loss for Year Ended 30 June 2018 ............................................................................. 23

Statement of Financial Position as at 30 June 2018 ...................................................................................... 24

Statement of Changes in Members’ Funds for Year Ended 30 June 2018 ..................................................... 25

Statement Of Cash Flows for Year Ended 30 June 2018 ............................................................................... 25

Job Search Excellence Award—The 100 Club .................................................................................................. 26

Congratulations Sean Deasy 500 Jobs .......................................................................................................... 26

BIZLINK Employer of the Year Award ............................................................................................................... 27

Employer of the Year 2018 Winner ................................................................................................................ 28

Employer of the Year 2018 Finalists .............................................................................................................. 30

Employer of the Year 2018 Nominees ........................................................................................................... 31

About BIZLINK .................................................................................................................................................. 32

Getting Information The Way You Need It ......................................................................................................... 33

Like Us on Facebook ..................................................................................................................................... 33

Check out our Website .................................................................................................................................. 33

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BIZLINK Employer of the Year 2017

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Agenda Annual General Meeting

Mt Pleasant Bowling Club, 40 Bedford Road, Ardross WA 6153

Tuesday 16 October 2018 at 5.00 p.m.

1. Welcome

2. Present

3. Apologies

4. Proxies

5. Previous Minutes

6. Chairman’s Report

7. Managing Director’s Report

8. Finance Report

9. Election of Auditor

10. Retiring Directors

11. Election of Directors

12. Other Business

13. Next Meeting of the Board

14. Close of Meeting

15. Presentation of the 100 Club Award

16. Presentation of the Tara Doyle Award

17. Presentation of the BIZLINK Employer of the Year Award 2018

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Minutes of the 2017 Annual General Meeting

BIZLINK Incorporated

Minutes of the Annual General Meeting

Held on Tuesday 17 October 2017 at 5.00 p.m.

1. Opening

Mr Casamento opened the meeting at 5.20 p.m. Mr Casamento welcomed all attendees to the twenty fourth Annual General Meeting of BIZLINK Incorporated and acknowledged the traditional owners and custodians of the land. Mr Casamento requested all attendees sign the attendance book.

2. Present

Brian Park, Robert Casamento, Susan Campbell, Eric Fethers, Breffni Doyle, Tara Doyle, Lisa Campbell, Trevor Paterson, Tina Zemzars, Lindsey Rutherford, Debbie Finn, David Smith, Telka Elliott, Julie Needham, Luis Galaz, Sean Deasy, Liz Zidich, Steven Mangan, Carol Porter, Giorgio Pontarelli, Lianne Harvey, Tony Wrobluskie, Janet Sein Win, David Campbell, Les Faulds, Bree Williams, James Hamilton, Ro Bloomfield, Phil Corcoran. Jim Maureau, Lisa Fuentes, Troy Sabetta, Raymond Boni, Paul Banting, Mark Taylor, Kerry Banyard, Jarrad Goddard, Michelle Dodd

3. Members of the Association

Mr Casamento proposed the motion:

Motion: “That the applicants, as detailed in the membership register, be accepted as members of BIZLINK Incorporated. Financial members will be eligible to vote in general meetings.”

Moved: Eric Fethers Seconded: Liz Zidich Carried

It was resolved to accept the members of BIZLINK Incorporated.

4. Apologies

Mr Casamento advised of apologies from:

Glen Clarke, Marco Cicchinè, Lee Holland, Yvonne Duffield, Linda Forrester, Tracey Moxham, Charlie Lenzo, Pauline Donnelly, Rachel Scales, Tracey Tumata Mr Casamento proposed the motion:

Motion: “That the apologies be accepted.”

Moved: Eric Fethers Seconded: Liz Zidich Carried

It was resolved to approve the apologies for the 2016―2017 Annual General Meeting.

5. Proxies

Mr Casamento advised that no proxies were received.

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6. Approval of Previous Minutes

Mr Casamento proposed the motion: Motion: “That the Minutes of the Annual General Meeting held at BIZLINK Incorporated, Fremantle, on 18

October 2016 be adopted.” Moved: Trevor Paterson Seconded: Eric Fethers Carried

It was resolved to adopt the minutes of the previous Annual General Meeting and Mr Casamento signed the minutes.

7. Chairman’s Report

Mr Casamento presented the Chairman’s Report as detailed in the Annual Report. Mr Casamento advised that our performance over 2016-2017 resulted in the Department choosing BIZLINK to be

handed over a contract from an exiting provider. This resulted in the opening of the Cockburn Central site. BIZLINK

was also expected to be in-scope for additional Business Share from the October 2016 Business Reallocation

however the Department decided not to offer Business Reallocation to any providers in the Central & West ESA.

BIZLINK is now the largest provider in the Central & West ESA with almost 50% of the Business Share.

Mr Casamento advised that we look forward to the next contract commencing July 2018. BIZLINK has been offered

an ‘Invitation to Treat’ in the Central & West ESA and has applied to provide services in the North ESA. The Board

is eager to consider strategic directions for BIZLINK under the new contract where clients will have greater choice

and will be able to choose and change providers more easily. This is expected to increase competition and

therefore the quality of providers.

Mr Casamento acknowledged BIZLINK’s amazing team who achieve quality results whilst being mindful of our

culture and values. He congratulated Managing Director, Brian Park, and his team on building the business and

achieving results that have enabled us to realise key strategic objectives and set ourselves up to take on the

challenges and opportunities of the new contract.

Mr Casamento thanked his fellow Directors for their support, dedication, generosity of time and wealth of

knowledge; our employers for providing opportunities for quality employment; and our clients and their families who

entrust BIZLINK with their career goals and aspirations.

Mr Casamento advised he looks forward to growing BIZLINK in the Central & West ESA and beyond.

Mr Casamento proposed the motion: Motion: “That the Chairman’s Report be accepted.” Moved: Liz Zidich Seconded: Susan Campbell Carried It was resolved to approve the Chairman’s Report.

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8. Managing Director’s Report

Mr Park presented the Managing Director’s Report as detailed in the Annual Report.

Mr Park advised that BIZLINK has enjoyed another year of growth and strong performance and he is proud of the

team’s achievements in what has been a difficult year for all providers in the employment services industry

especially in Western Australia.

The key events and activities of 2016—2017 were:

• Maintained the highest star rating of any provider in the Central & West finishing at 30 June 2017 with a plus

38 percentile score a very credible 4 Star rating and only 2 away from being a 5 Star. This was achieved

despite huge growth, which affects the star rating model.

• Relocation of the Fremantle site to Melville with short notice and continuing to provide services to our job

seekers. Congratulations to Trevor Paterson and his team for this outstanding effort.

• BIZLINK took over the contract of an exiting provider, which saw our business share rise to 47.09% of the

Central & West ESA which is an unprecedented percentage within a metro area anywhere in Australia.

• BIZLINK opened the Cockburn Central site.

Mr Park acknowledged BIZLINK’s talented, experienced and dedicated team who helped the above to happen.

Mr Park advised that July 2018 marks the start of a new contract with BIZLINK being offered an invitation to treat

which means we are contracted to continue to provide services at existing sites. Our outstanding performance has

also given us the opportunity to apply to deliver services in other ESAs and we have submitted an application to

deliver ESS services to the North ESA from three sites to be located at Joondalup, Midland and Innaloo. Mr Park

thanked Tara Doyle, Strategic Manager, for the work she has done.

Mr Park thanked the BIZLINK team for their effort, dedication and passion for their job, all which make BIZLINK an

amazing organisation to work with.

Mr Park thanked the Board of Directors for their financial and management guidance and support throughout the

year.

Mr Park acknowledged the support of our employers, both small and large businesses who have consistently

demonstrated a commitment to providing opportunities for people with disabilities.

Mr Park proposed the motion: Motion: “That the Managing Director’s Report be accepted.” Moved: Sean Deasy Seconded: Eric Fethers Carried It was resolved to approve the Managing Director’s Report.

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9. Finance Report

Mr Park presented the Finance Report as detailed in the Annual Report. Mr Park advised that Financial Auditors, Dry Kirkness Chartered Accountants, reported that, in their opinion, the financial report of BIZLINK Incorporated was in accordance with the Australian Charities and Not-for-profits Commission Act 2012. The report provided a true and fair view of BIZLINK Incorporated’s financial position as at 30 June 2017 and of its performance for the year ended on that date.

Mr Park advised that BIZLINK made a surplus of $14,699 for the 2016-2017 financial year. This thin surplus has been a result of increased caseloads and greater economies of scale and it should be noted that fees for service remain the same today as they were in 2010. Mr Park acknowledged the Board for their exceptional support and advice to management and thanked Finance Manager, Lisa Fuentes, who prepares financial statements and offers support and guidance. Mr Park acknowledged its auditors, Dry Kirkness, for their assistance with our audit and acknowledged the Department of Social Services for the Australian Government funding which enables BIZLINK to provide its service. Mr Park proposed the motion: Motion: “That the Financial Statements audited by Dry Kirkness Chartered Accountants for the year ended

30 June 2017 be accepted.” Moved: Breffni Doyle Seconded: Susan Campbell Carried

It was resolved to approve the Finance Report.

10. Election of Auditor

Mr Park proposed the motion: Motion: “That the Board of Directors appoint Dry Kirkness Chartered Accountants to conduct an audit for

BIZLINK Incorporated for the year ended 30 June 2018.” Moved: Breffni Doyle Seconded: Eric Fethers Carried It was resolved to approve the appointment of Dry Kirkness Chartered Accountants auditors.

11. Retiring of Directors

Mr Casamento reported that during the 2016―2017 financial year, no Directors retired from the Board. Our Constitution states that one fifth of the Directors must retire each year. The Directors who have been longest in office since their last election are Glen Clarke and Marco Cicchine. Mr Casamento reported that Glen Clarke and Marco Cicchine now stand for re-election as Directors.

12. Election of Directors

Mr Casamento advised that nominations were received from the following members: (a) Glen Clarke (b) Marco Cicchine As there were no other nominations, Glen Clarke and Marco Cicchine were appointed to the Board of Directors of BIZLINK Incorporated unopposed.

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13. Special Resolution

Mr Casamento advised that on 1 July 2016 the Associations Incorporation Act 2015 came into effect and replaced the Associations Incorporation Act 1987. All associations incorporated under the Associations Incorporation Act 1987 are now incorporated under the Associations Incorporation Act 2015. Each association is required to update its rules or constitution by 1 July 2019 to ensure the rules comply with the

requirements of the new act. Accordingly, BIZLINK reviewed its constitution in accordance with the Associations

Incorporation Act 2015. The Board wishes to acknowledge the assistance of K&L Gates in drafting the constitution.

As we have amended the Model Rules to suit our operations we are required by the Department of Mines, Industry

Regulation and Safety to pass a special resolution at a general meeting. We were required to give 21 days’ notice

of this special resolution, which we did as members were emailed information on 22 September 2017.

Mr Casamento proposed the motion: Motion: “That the existing constitution of the Association be repealed and replaced with the Constitution

tabled at the meeting and signed by the Chairperson for the purposes of identification, with effect from the time that approval of the Commissioner is given in accordance with section 33 of the Associations Incorporation Act 2015 (WA).”

Moved: Trevor Paterson Seconded: Eric Fethers Carried

It was resolved to replace the existing constitution with the Constitution tabled at the meeting. Mr Casamento advised that the alterations to the rules will be lodged with the Commissioner for Consumer Protection within 28 days.

14. Other Business

Mr Casamento called for any items of other business. There was no other business.

15. Next Meeting

The next meeting to be held by the BIZLINK Board of Directors is scheduled for Tuesday 12 December 2017 at 5.00 p.m.

16. Closure

Mr Casamento declared the meeting closed at 5.40 p.m. Mr Casamento thanked those present for their attendance and invited them to stay for the presentation of the Tara Doyle Award to Lindsey Rutherford, Support Coordinator and the BIZLINK Employer of the Year Award to South Metropolitan TAFE, and to join BIZLINK staff and Board for light refreshments. Recorder: Lisa Campbell ______________________________ _________________ Chairman Date

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Port Kennedy

Employer of the Year 2018 Nominees

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Chairman’s Report

Rob Casamento Chairman of Directors

On behalf of the Board of Directors and BIZLINK team, I

am pleased to present the 2017―2018 Annual Report.

BIZLINK is a not-for-profit Disability Employment Service

(DES) that specialises in Employment Support Services

(ESS). The Australian Government Department of Social

Services (DSS) fund DES.

Since 1992, BIZLINK has been dedicated to assisting

people with a disability who benefit from support to

secure and maintain employment in their local

community. BIZLINK assists innovative employers to

include people with disabilities as part of their recruitment

strategy. We assist employers to create opportunities or

job-match existing vacancies. Employers who engage

BIZLINK as a recruitment partner do so because it is a

sound business decision.

Our team is dedicated to working with people with a

disability to achieve their employment goals. They

understand the importance of the opportunities our

employers provide and so have a high standard of job

matching and job support. The effort of our team results

in excellent employment tenure, competitive wages and

employer partnerships that create repeat business.

BIZLINK experienced a significant increase in business

share. With more registrants, we gain economies, and I

am pleased to see we achieved a surplus again this year.

The Board is keen to consider strategic directions for

BIZLINK in view of the new contract. Providers must now

promote themselves to encourage people to register. The

Department expects this will increase competition and

therefore the quality of providers.

With Brian Park, our Managing Director, supported by his

experienced management team, the Board is confident

BIZLINK will respond to any challenge. The BIZLINK

team has been incredibly resourceful, responsive and

above all has maintained our values.

I congratulate Brian and his team on building the

business and achieving results that have enabled us to

realise key strategic objectives – returning to the North,

expanding services in the Central & West, growing our

caseload and team and achieving a surplus. We are

ready to take on the challenges and opportunities of the

new contract with its market driven competition.

I would like to thank my fellow Directors. Our Board

provides BIZLINK with a diverse mix of professional,

business and client representation. Our Directors look

forward to reviewing our strategic plan considering the

new contract. I know they will continue to support Brian

and myself with dedication, generosity of time and a

wealth of knowledge.

I thank our employers for providing opportunities for

quality employment and I acknowledge our clients and

their families who entrust BIZLINK with their career goals

and aspirations. Many of our clients choose BIZLINK and

that is the truest reflection of our service quality.

I thank you all for your support and look forward to

growing BIZLINK across the Perth Metropolitan from our

seven offices. We have always wanted to offer our quality

employment service to more people with a disability and

expand our pool of employers who provide quality

employment opportunities. From July 2018, we have the

capacity to realise this vision more than ever in our

history.

We have realised key strategic objectives –

returning to the North, expanding in the Central

& West, growing our caseload & team and achieving a surplus

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Managing Director’s Report

Brian Park Managing Director I am pleased to present the twenty fifth BIZLINK Annual

Report. We have enjoyed a year of growth and strong

performance, culminating in being awarded the DES

contract for 2018 to 2023. Our greatest reward for all our

efforts was winning back a contract in the North

Employment Service Area (ESA).

I am proud of my team’s achievements, they have

continued to secure and maintain quality employment.

They do this with a focus on individual needs whilst

managing the red-tape of contractual compliance and the

rigors of quality assurance.

We look forward to growing BIZLINK across the Central

& West and North ESAs over 2018―2019. We go in to

the new contract on the 1 July 2018 with the largest

business share in the Central & West ESA. The new

contract has no Business Share. DES must market for

clients, with our strong brand and history of direct

referrals, I am confident we will continue to attract new

clients.

In the new contract clients have more choice, they can

choose a DES that is not in their ESA. For BIZLINK it

means we can re-establish and develop new school

partnerships across Perth, as well as allowing people to

choose BIZLINK regardless of their post-code. Whilst

operating across four (from 1 July 2018, seven) sites, the

management team have been mindful to instil our culture

and values. Clients can expect the same level of service

regardless of which site supports them. We have

experienced Site Managers and systems and policies in

place to assure our quality.

As the chart below shows, our register of active clients

grew 25%, from 526 at June 2017 to 653 at June 2018.

Staff to Client Changes June 2012 to June 2018

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Key Events 2017—2018:

• Fifth and final year of the Disability Employment

Services – Employment Support Service contract

that commenced March 2013.

• Continued strong performance across four sites -

Rockingham, East Perth, Melville and Cockburn.

• Net growth in staff of 19 growing from 35 to 54

(54%) in preparation for the new contract.

• Retention of Disability Support Certification under

the National Standards for Disability Services and

ISO Quality Management System.

• Commencement of 509 clients for the year or an

average of 42 new job seekers per month.

• At 30 June 2018, we had 653 clients actively

engaged in capacity building, job search or

employment support.

• A strong job start achievement with 210, our best

performance contract to-date, last year was 184.

Our historical record is 218 job starts achieved 30

June 2012.

• New DES contract commencing 1 July 2018. Roll-

over of the Central & West ESA and awarding of

the North ESA. The new DES contract moves

towards a clearer alignment with contemporary

disability policy: i.e. person-centred, choice and

control and individualised funding.

• Opened new Joondalup, Innaloo and Midland

offices in April/May 2018 to assist with transition

and commence servicing the North ESA from 1

July 2018.

Teams

Each site has a Site Manager: Trevor Paterson,

Operations Manager, was Site Manager for Melville and

now oversees Joondalup; Lee Holland, East Perth and

Innaloo; Tina Zemzars, Rockingham; Kadjann Veloo,

Cockburn Central; Harveena Singh, Melville; Charlie

Lenzo, Midland. Steve Mangan was promoted to

Marketing Manager in June 2018.

Team Coordinators assist the Site Manager: Lindsey

Rutherford, East Perth / Innaloo; Luis Galaz, Melville and

Stephenie Fielding will change from Job Search

Coordinator to Team Coordinator in October 2018.

Employment Coordinators: Giorgio Pontarelli, Liz Zidich,

Tracey Tumata, Les Faulds, Layna Bartlett, Sharleis

Roxburgh and Janet Sein Win assist with registrations,

capacity building and getting clients ready for job search.

When considered job ready, a Job Search Coordinator is

introduced: Sean Deasy, George Pontarelli, Julie

Needham, Pauline Donnelly, Tony Wrobluskie, Philip

Corcoran, Tamara Leslie, Jay Cross, Leslie Lowe, Wayne

Mercer, Charlaine Savage, Elizabeth Nemeth, Kellie

Brown, Robyn Cantatore and Karen Murray.

Support Coordinators work in partnership with employers

and workers to achieve the quantity and quality

requirements of each position: Troy Sabetta, Debbie

Finn, David Smith, Tracey Moxham, Lianne Harvey,

James Hamilton, Jim Maureau, Rosemaree Bloomfield,

Rosemarie Horsley, Ellen Hill, Rose Baillie, Matthew

Nicholson, Joanne Robinson, Carmel Lubbe, Michelle

Cornejo, Jenny Liew and Tim Cianfrini.

As the worker becomes independent, support is

gradually reduced. Maintaining regular contact ensures

that support meets any additional training needs or

enables the introduction of new BIZLINK workers. Often

employers, impressed with the quality of the job match

and the level and professionalism of our support, employ

another BIZLINK worker. BIZLINK is proud of the

excellent employment opportunities created by fostering

strong working partnerships with innovative and inclusive

employers.

Our strategic, quality, administration and finance team

provide exceptional support to the operations of BIZLINK:

Tara Doyle, Strategic Manager; Lisa Campbell, Quality

Manager; Lisa Fuentes, Finance Manager; Carol Porter,

Alex Finney and Kerry Pattenden, Administration

Assistants; Yvonne Duffield, Finance Assistant; and

Linda Forrester, Administration Volunteer.

I would like to make special mention of our Site

Managers, Trevor Paterson, Lee Holland and Charlie

Lenzo on establishing the new sites of Joondalup,

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Innaloo and Midland whilst taking on the transition

caseload from exiting providers. With support of their

teams, BIZLINK has been able to open new sites and

support many new clients in a seamless and professional

manner. Thanks to all involved in establishing the new

sites.

Acknowledgements

BIZLINK celebrates employer excellence through our

BIZLINK Employer of the Year Award. I would like to

acknowledge all our employers for providing inclusive

and supportive work. Whilst most employers have found

that providing opportunities for people with disabilities is

a sound business decision, it is also important to note that

quality employment provides many social benefits.

Increasing self-esteem, building social networks,

developing communication and life skills and enabling

individuals to participate more fully in their community

can improve health and well-being. The broader flow-on

effect can be reduced costs in pension and

unemployment payments, health-care costs and other

Government assistance.

I thank our clients, many choose BIZLINK whilst others

are required to register because of their compliance

obligations. In any case, our clients are our focus and

without them, volunteer or not, we have no purpose. Our

client’s needs and choice direct our service and I

appreciate their input through our various feedback

mechanisms.

I would like to thank my team for their ongoing

commitment and dedication to the objectives of BIZLINK

and keeping our focus on “Quality Employment for

People with a Disability”. My team manages the

compliance regime of the Department whilst maintaining

our quality commitments under the constant pressure of

the star ratings performance framework and the

demands of ISO and Disability Support Certification.

I would like to acknowledge the support of my fellow

Directors in providing guidance and advice throughout

the year. I recognise the Department of Social Services

(DSS) for the funding that allows BIZLINK to operate and

serve people with disabilities.

BIZLINK benefits from a strong board, experienced

managers and an amazing team. Our enduring focus on

values and having our clients’ needs and choices as the

centrepiece for our service has been key to our success.

These hallmarks have not changed since we started back

in 1992. Contemporary disability policy is about being

person-centred and providing choice and control.

BIZLINK has been delivering on those ideals for 26 years.

We have a positive work culture and a team that supports

each other. The past year has been a time of focused

performance that led to the great result of the new

contract. The 2018—2019 year will be another

opportunity for growth across our seven sites. The new

contract is already showing to be laden in re-tape and I

thank Lisa Campbell, in particular, for all her efforts in

meeting the strict requirements of the contract.

We have many challenges ahead, but I take great comfort

in the quality of my team and our combined efforts to

make a difference to the lives of people with disability.

Whilst sometimes we feel the demands of the contract

and compliance regimes takes us away from achieving

our purpose “Quality Employment for People with

Disability” – we have remained true to our values. We are

a strong, resilient service because of this resolve.

Our Values

BIZLINK Directors and employees believe that people

with a disability:

• Have a right to work in open employment regardless

of the extent or severity of their disability

• Must play a central role in planning their own careers,

in conjunction with their families and significant others

(where involved)

• Have a right to receive individualised support to

become competent and valued employees

• Have a right to a fair day's pay as have employers a

right to a fair day's work

• Need only the desire to work, support from significant

others, realistic career choice and access to training

and support to succeed in open employment

• Have a right to privacy, confidentiality and respect in

all their dealings with BIZLINK

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Quality Management

All Disability Employment Services are required to

demonstrate to an independent Quality Assurance

Auditor that they meet the National Standards for

Disability Services (NSDS).

BIZLINK achieved Disability Support Certification (DSS)

on 24 October 2002. Additionally, BIZLINK has had

AS/NZS ISO 9001 since 1998. Our June 2018 audit

against both these standards was successful in retaining

certification.

The history of quality at BIZLINK has developed a team

that values and understands the importance of quality

assurance and the impact on the lives of the people who

use our service.

As part of our commitment to continuous improvement,

BIZLINK policies and procedures are reviewed every

three years and are also updated as needed. Policy

summaries are provided to all clients on registration and

are reissued as they are updated. Full versions of policies

can be provided on request. The Policy Summary Manual

is available on our website www.bizlink.asn.au

BIZLINK would like to thank clients and employers who

choose to participate in our feedback surveys. Your

feedback is vital to our continuous improvement and we

appreciate your feedback given either formally through

such surveys or informally as required.

National Standards for Disability Services

1. Rights

Being safe and respected Having privacy and confidentiality

2. Participation & Inclusion Being part of your community

3. Individual Outcomes

Have your say about what you want Get the assistance you need

4. Feedback & Complaints

Tell your service what you think Have problems listened to and fixed

5. Service Access

What sort of help you can get Fair entry and exit procedures

6. Service Management

The service is run well

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Making A Difference

BIZLINK staff are nominated for this service award for

demonstrating service excellence in their efforts to

secure, support and maintain quality employment or more

generally, for going the extra mile to Make A Difference

in the life of a person.

Charlie Lenzo, Site Manager Midland, awarded for his bravery—removing a snake from the Cockburn office.

Les Faulds, Employment Coordinator, awarded in May 2018 for securing five jobs with an existing employer. Looking for repeat business opportunities.

Debbie Finn, Support Coordinator, recognised in June 2018 for addressing employment barriers with innovative support solutions.

Liz Zidich, Employment Coordinator, awarded in June 2018 for ensuring the best possible transition for Melville whilst supporting the new Midland site. Demonstrating an exceptional handover process whilst keeping the client as the focus.

Sean Deasy, Job Search Coordinator, nominated by a client in August 2018 “Sean should be commended for his outstanding service to BIZLINK and for taking care of his clients with excellence”.

Luis Galaz, Team Coordinator, awarded in August 2018 for exceptional support and flexibility. Co-workers and clients appreciate his ability to build lasting relationships.

Pauline Donnelly, Job Search Coordinator, recognised in September 2018 for exceptional client service. Making clients feel valued and taking time to individualise job search strategies.

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Mindarie

Employer of the Year 2018 Finalists

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Tara Doyle Award

In 2010, the Board introduced the perpetual “Tara Doyle

Award”. This award recognises the BIZLINK team

member that has made significant contributions to

BIZLINK and in doing so achieved results that make a

real difference to the lives of people with a disability

through quality employment. Tara Doyle served as

Managing Director of BIZLINK for 12 years and the

award is an acknowledgment of her contribution.

Whilst not ordinarily awarded to a manager, this year

Tara chose Lisa Campbell as a worthy recipient. Lisa first

came to BIZLINK in August 1997. Initially she worked as

an Employment Coordinator, however when she had her

daughter, she was offered an Administration role, which

evolved in to the position of Quality Manager. Lisa is a

vital member of the BIZLINK management team.

These days Lisa primarily manages compliance, which

grows in complexity with each new contract. Her

experience, immense knowledge and devotion to

BIZLINK has ensured our systems meet the strict

requirements of the Department and Quality Assurance.

Without which we could not win contracts or maintain

funding.

Tara and Lisa have worked together for over 20 years

and it is fitting that Lisa be acknowledged for her

contribution to BIZLINK as an organisation. Thank you

Lisa.

Tara Doyle

Strategic Manager

2018 Award Winner – Lisa Campbell, Quality Manager

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Tara Doyle Award Recipients

2017 Lindsey Rutherford

2016 Lianne Harvey

2015 Charlie Lenzo

2014 Liz Zidich

2013 Debbie Finn

2012 Troy Sabetta

2011 Giorgio Pontarelli

2010 Sean Deasy

Inaugural recipient

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Board of Directors

A voluntary Board of Directors governs BIZLINK. The Board meets at least six times per year. Members of the Board

include business people, community leaders, a client representative and the Managing Director. The Board monitors the

operational and financial performance of BIZLINK, develops policy and ensures clients receive appropriate services.

Rob Casamento FCA, CPA Chairman Rob is a founding Director of CBSW Pty Ltd, a boutique Tax & Business Advisory Chartered Accountancy practice in West Leederville. Rob joined CBSW Pty Ltd after spending 32 years with two large International

Chartered Accounting firms. Rob is a Fellow member of the Institute of Chartered Accountants and a Fellow member of the Taxation Institute of Australia. Rob joined BIZLINK as a Director in 2005 and has been Chairman since 2009.

Glen Clarke Bach Business, FCPA Deputy Chairman Glen joined the Board of BIZLINK as Finance Director in 2001, a role he continued until 2008. Glen recently retired from his role as Deputy Auditor General with the Office of the Auditor General, where he worked for over 30

years. Glen also worked with the Commonwealth Department of Veterans’ Affairs in the position of Assistant Director of Benefits.

Marco Cicchinè BA Director Marco was invited to be a Director in 2004 because of his marketing experience and background in the disability industry. Marco is Director of Marcoting Pty Ltd; Principal of loans@home and a licensed finance

broker. Marco was appointed a Director of the Australian Marketing Institute in November 1996 to present and Board member of The Italian Chamber of Commerce & Industry (Australia-Perth Inc) 2007 to present.

Susan Campbell BA (Hons) Director-Client Liaison Susan became involved with BIZLINK in 1992 through the Post School Options program. Her son, Christopher, secured a job through the newly established BIZLINK in 1992 and he has enjoyed a happy and

rewarding working life ever since. Susan was approached in 1994 to become a representative for clients. Susan, now retired, has a background in the Accounting and Financial Services sector.

Eric Fethers LLB Director Eric joined the Board in September 2006. Eric is a partner of K&L Gates, an International Commercial Law firm. Eric has experience in fund raising, securities, mining and resources, tele-communications, intellectual property

and mergers and acquisitions. Eric graduated from the University of Western Australia in 1995.

Breffni Doyle Director Breffni Doyle joined the BIZLINK Board in September 2016. Breffni is the Soft FM Manager at Fiona Stanley Hospital, working for Serco, which means he leads more than 500 people delivering a range of services including Patient

Catering, Cleaning, Audio Visual and Patient Entertainment Services. Breffni has worked at Fiona Stanley Hospital since 2011 and has more than 13 years’ experience in health. Breffni is a passionate advocate of diversity in the workplace and has led partnerships with BIZLINK in a number of the organisations he has worked in.

Brian Park Managing Director Brian has been Managing Director since July 2010. He originally started as Support Manager in August 2001 and was promoted to Operations Manager in August 2005. Brian has qualifications in

HNC SC (Higher National Certificate in Social care) CMS (Certificate in Management Studies) and NVQ (Training and Assessing). Brian has over 30 years’ experience in the Disability field, including 20 years in employment specific services in Australia and the United Kingdom and a background as a Social Trainer and Manager of Disability Services.

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Employer of the Year 2018 Finalists

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Current Employees

21

TC: Team Coordinator; EC: Employment Coordinator; JSC: Job Search Coordinator; SC: Support Coordinator

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Finance Report

The Special Purpose Financial Report for the year ended

30 June 2018, audited by Dry Kirkness Chartered

Accountants, are prepared as a ‘Special Purpose

Financial Report’ to comply with the reporting

requirements of the Department of Social Services (DSS)

and the Australian Charities and Not-for-profits

Commission Act 2012.

Dry Kirkness reported that, in their opinion, the financial

report of BIZLINK Incorporated was in accordance with

the Australian Charities and Not-for-profits Commission

Act 2012, and provided a true and fair view of BIZLINK

Incorporated’s financial position as at 30 June 2018 and

of its performance for the year ended on that date.

Over 2017-2018, BIZLINK built our presence in the

Central & West Employment Service Area (ESA). We

capitalised on the capacity to register more clients with

almost 50% of the available business share for Centrelink

referrals in the Central & West ESA. Our caseload

increased from 526 at 30 June 2017 to 653 at 30 June

2018.

Over the year staffing numbers were steady, however, we

employed 23 people, with most starting over April to

June, in preparation for the new contract. Our otherwise

stable staffing provided economies of scale and enabled

the achievement of a modest surplus. Over 2017―2018,

five staff exited, a turnover rate of 8%. We grew the team

from 37 to 59, 54% - greatest growth in our history.

BIZLINK has leases and owned offices as follows:

• East Perth leased since 19/01/13

• Melville leased since 7/04/17

• Joondalup, McLarty Ave, owned, but on the market

• Rockingham owned

• Cockburn Central office leased since 19/06/17

• Joondalup Grand Blvd – leased since 1/04/18

• Midland leased since 21/05/18

• Innaloo leased since 1/05/18

As shown on the Income Statement, BIZLINK made a

surplus of $187,906. Motor vehicle, staffing and “other”

expenses increased. We have costs associated with

leasing accommodation at East Perth, Melville and

Cockburn Central. More recently we took on leases for

Innaloo, Joondalup and Midland in preparation for the

new contact. BIZLINK continues to budget conservatively

as much of the income is reliant on performance,

primarily employment outcomes.

The Board’s exceptional support and advice to

management has enabled us to achieve these results.

We could not have accomplished all that we have since

March 2013 without their belief in us as a group. The

Board has backed management and shared the desire to

retain staff during the rebuilding of our business. The

payoff has been business reallocation, increased

business share, star ratings performance, transition of

business from exiting providers, an Invitation to Treat for

a contract in the Central & West ESA, a new contract for

the North ESA from July 2018 and a surplus.

The Board worked with management to take deficits in

2013―2014 and 2014―2015, knowing we were

overstaffed from the previous contract. There was a clear

strategic objective of securing business reallocation. This

drove our performance and enabled us to increase the

number of registrants. More registrants whilst maintaining

staffing levels provided the necessary economies of scale

to return the business to an operating surplus in 2016-

2017 and 2017-2018.

Again our Board has worked with management to take on

leases for three new offices and engage new staff without

really knowing what the new contract will offer. However,

they know BIZLINK will perform and will source

registrations to build the business in the North ESA whilst

consolidating our strong presence in the Central & West

ESA.

I congratulate our team on their achievements. Securing

a surplus and building the business was the vision and

we have done this with our values and performance as

strong as ever.

Finance Manager, Lisa Fuentes, prepares financial

statements and I present these to the Board at least six

times per year. I would like to thank the Board for their

support, particularly the faith and courage to allow the

organisation to take a deficit for its future benefit and now

new offices and unprecedented growth in staffing for the

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new market driven contract. I have worked with the Board

to review and analyse our finances and ensure that

management decisions have been strategic and rational

whilst grounded in our not-for-profit status and strong

values base.

I would like to thank my management team: Tara Doyle,

Strategic Manager; Trevor Paterson, Operations

Manager; Site Managers Tina Zemzars and Lee Holland;

Lisa Campbell, Quality Manager; and Lisa Fuentes,

Finance Manager.

BIZLINK has the great fortune of an experienced and

dedicated management group. To which we have

recently added Harveena Singh, Site Manager Melville;

Kadjan Veloo, Site Manager Cockburn Central; promoted

Charlie Lenzo to Site Manager Midland; and promoted

Steve Mangan to Marketing Manager. We all have strong

values and appreciate that our team is our greatest asset.

I would like to thank our auditors, Dry Kirkness, for their

assistance with our audit and acknowledge the

Department of Social Services for the Australian

Government funding which enables BIZLINK to provide

our service.

I commend the BIZLINK team for their efforts to grow the

business whilst securing and maintaining quality

employment. The sourcing of direct referrals, the

registering of business share referrals, the maintenance

of jobs, the strong performance in job placements and

outcomes. We proudly achieve our results with

individually placed jobs and with quality employers.

BIZLINK has had the benefit of being able to draw upon

our strong financial position built up over the preceding

contract. We have been able to utilise the capital from the

sale of assets enabling us to grow and perform whilst

retaining as many staff as possible. BIZLINK has shown

that it can meet the most challenging of circumstances

with optimism, dedication and results.

As we move into 2018―2019, we will build on our strong

foundation and sound star rating position to achieve a

positive financial outcome.

Brian Park Managing Director

Statement of Profit or Loss for Year Ended 30 June 2018

BIZLINK INCORPORATED ABN: 28 473 809 505

Note 2018 2017

$ $

Revenue 2 4,132,316 3,088,116

Employee benefits expense (3,089,903) (2,459,974)

Depreciation and amortisation expense (178,500) (128,466)

Rent and Outgoings (175,213) (98,050)

Motor Vehicle Expenses (130,288) (97,708)

Insurance (87,267) (70,887)

Other expenses (283,239) (218,332)

Operating surplus before income tax 187,906 14,699

Income tax expense 3 - -

Operating surplus for the year 187,906 14,699

Other comprehensive income - -

Total comprehensive income for the year 187,906 14,699

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Statement of Financial Position at as 30 June 2018

Note 2018 $

2017 $

ASSETS

CURRENT ASSETS

Cash and cash equivalents 6 1,604,212 1,485,489

Other current assets 7 162,898 149,585

TOTAL CURRENT ASSETS 1,767,110 1,635,074

NON-CURRENT ASSETS

Property, plant and equipment 8 1,859,857 1,548,562

TOTAL NON-CURRENT ASSETS 1,859,857 1,548,562

TOTAL ASSETS 3,626,967 3,183,636

LIABILITIES

CURRENT LIABILITIES

Trade payables 9 49,362 27,934

Provisions 10 406,881 300,457

Sundry payables and accrued expenses 9 399,318 249,672

TOTAL CURRENT LIABILITIES 855,561 578,063

NON-CURRENT LIABILITIES

Provisions 10 27,412 49,485

TOTAL NON-CURRENT LIABILITIES 27,412 49,485

TOTAL LIABILITIES 882,973 627,548

NET ASSETS 2,743,994 2,556,088

MEMBERS’ FUNDS

Reserves 11 1,014,021 1,014,021

Accumulated funds surplus 1,729,973 1,542,067

TOTAL MEMBERS’ FUNDS 2,743,994 2,556,088

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Statement of Changes in Members’ Funds for Year Ended 30 June 2018

Accumulated Funds

Surplus

$

Asset Revaluation

Reserve

$

Asset Realisation

Reserve

$ Total

$

Balance at 1 July 2016 1,527,368 249,020 765,001 2,541,389

Comprehensive Income

Surplus for the year 14,699 - - 14,699

Total comprehensive income for the year attributable to members of the entity

14,699 - - 14,699

Balance at 30 June 2017 1,542,067 249,020 765,001 2,556,088

Comprehensive Income

Surplus for the year 187,906 - - 187,906

Transfer of Revaluation Reserve to Asset Realisation Reserve on sale of freehold property

- (105,000)

105,000 -

Total comprehensive income for the year attributable to members of the entity

187,906 (105,000)

105,000 187,906

Balance at 30 June 2018 1,729,973 144,020 870,001 2,743,994

Statement Of Cash Flows for Year Ended 30 June 2018

Note 2018 $

2017 $

CASH FLOWS FROM OPERATING ACTIVITIES

Receipts from Department of Social Services 4,467,599 3,323,860 Receipts from wage subsidy assistance 175,109 88,221 Other receipts 6,672 115 Payments to suppliers (564,548) (556,529) Payments to employees (3,005,551) (2,375,190) Goods & Services Tax paid (322,131) (251,149) Other payments (179,245) (82,913) Interest received 34,706 32,032

Net cash provided by operating activities 14 612,611 178,447

CASH FLOWS FROM INVESTING ACTIVITIES Proceeds from sale of property, plant and equipment 476,000 400,399 Purchase of property, plant and equipment (969,888) (631,278)

Net cash used in investing activities (493,888) (230,879)

Net increase/(decrease) in cash held 118,723 (52,432) Cash and cash equivalents at beginning of financial year 1,485,489 1,537,921

Cash and cash equivalents at end of financial year 6 1,604,212 1,485,489

The accompanying notes form part of these financial statements which are provided in the Special Purpose Financial Report. The Special Purpose Financial Report is available for members upon request.

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Job Search Excellence Award—The 100 Club

The 100 Club celebrates the achievement of securing 100 jobs. Whilst BIZLINK has been operating since 1992, the 100 Club continues to be quite exclusive.

Sean Deasy is our first employee to secure 500 jobs. Steve Mangan and Pauline Donnelly have achieved their

first 100.

Only seven employees have earned this outstanding achievement.

2018 Pauline Donnelly

2018 Sean Deasy

2018 Steven Mangan

2015 Charlie Lenzo

2014 Sean Deasy

2014 Karen Doulis*

2011 Sharron Felsch*

2011 Sean Deasy

2009 Sean Deasy

2006 Sean Deasy

2005 Ros Coe*

*Past Employee

Steve Mangan 100 Club 2018

Pauline Donnelly 100 Club 2018

Congratulations Sean Deasy

500 Jobs

Prior to commencing employment at BIZLINK in 2000, Sean completed an Electrical Apprenticeship in the UK on leaving school and worked in several industries as a tradesman. These included Government, Defence, Securities, Hospital, Agricultural premises and Commercial Businesses. Sean represented in regional and club Rugby competitions at junior, intermediate and senior levels in England. He then decided the other side of the world was the place for him and his family to settle. At BIZLINK, he spent three years as a Support Coordinator before moving into Job Search. He proudly holds the record for the most jobs secured and was one of the first employees to be inducted into the “100 Club”. He has achieved this accolade four times—2006, 2009, 2011 and 2014 and now again in 2018. Sean has completed a Diploma in Disability Work. He was the inaugural winner of the Western Australian Disability Employment Service Employee of the Year Award in 2007. Sean was awarded the inaugural Tara Doyle Award in October 2010, in recognition of his contribution to BIZLINK and for making a positive change to the lives of people with disability through quality employment. Congratulations Sean – 500 jobs, an exceptional achievement for BIZLINK and people with disability.

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BIZLINK Employer of the Year Award Leaders | Innovators | Advocates | Champions

The dictionary defines the word “champion” as a person who vigorously supports or defends a person or cause. Since 1992, BIZLINK has worked with over 1500 employers, some of them earn the accolade of Champion. Such employers see our client’s abilities and provide them with the same opportunities afforded to every working Australian. Champions recognise the proven benefits of employing a person with a disability such as: Reliability – People with disability take fewer days off and stay in jobs longer than other workers. Productivity – In a well-matched job, people with disability perform as well as other employees. Affordability – Recruitment costs are lower – BIZLINK services are free thanks to the Australian Government. Safe – Australian (Deakin University 2002) and overseas studies have found that workers with disability are no more likely to be injured at work than other employees. Good for business – People with disability can build strong connections with customers. They can boost staff morale and loyalty by helping to create a diverse workforce. Teamwork is enhanced. Real cost savings are realized through less turnover, recruitment and retraining costs. Hiring people with disability adds to the organisation’s overall diversity. It builds the company’s image among its staff, community and customers. By ensuring that your workforce reflects the community it serves you are more likely to deliver services that are inclusive to all. Each year, BIZLINK acknowledges employers that have championed inclusive employment for people with a disability. This is based on four main categories: 1. Number and proportion of staff that are BIZLINK

workers 2. Level and nature of interaction the workers have with

staff and customers 3. The level of support demonstrated to facilitate

training and integration 4. Commitment to the notion of a fair day’s pay for a fair

day’s work

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Employer of the Year 2018 Winner

The BIZLINK Employer of the Year Award has been

presented to the employer that has demonstrated

outstanding support of inclusive employment for people

with disabilities since 2000. Finalists are presented their

awards at the AGM.

Woolworths Wellard Partner since October 2014

Total BIZLINK Employees 18 Current 7

Woolworths Wellard continues a proud tradition of championing diversity and inclusion within the workplace and have been awarded this year’s prestigious “BIZLINK Employer of the Year” award. Since 2014, they have employed 18 local BIZLINK clients providing suitable and sustainable employment opportunities. For many of those clients this has allowed them the opportunity to gain valuable skills and experience which has led to employment opportunities elsewhere. Support from the store management team has been exemplary and this has allowed BIZLINK the freedom to provide support to our clients as required. Store Manager, Rhiannon Jones, was full of praise for the way our clients have slotted into their respective roles and continued to flourish. Woolworths are committed to providing equal opportunities to all community members they serve and this is reflected in the diversity within their current workforce.

BIZLINK Employer of the Year Award Winners:

2000 (Inaugural Award) Bunnings Warehouse, Balcatta

2001 Independent Plastics

2002 Target BSR

Employer of the Decade 1992 to 2002

2003 Bakers Delight, Beldon

2004 D’Orsogna Limited

2005 Sir Charles Gairdner Hospital

2006 Legal Aid

2007 Joondalup Health Campus

2008 Miracle Recreation Equipment

2009 Department of Environment and Conservation

2010 Spinnakers Restaurant

2011 Adwest Group

2012 Bunnings Warehouse, Balcatta

Employer of the Decade 2002 – 2012

2013 McDonald’s Restaurant Baldivis

2014 Beaurepaires

2015 Serco at Fiona Stanley Hospital

2016 Woolworths Harvest Lakes

2017 South Metropolitan TAFE

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Woolworths Wellard – BIZLINK Employer of the Year 2018

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Employer of the Year 2018 Finalists

This year of 211 employers, providing 314 jobs, we received nine nominations. Each finalist demonstrated strong performance against the nomination categories in the preceding 12 months.

Bunnings Mindarie

Partner since April 2009 Total BIZLINK Employees 4 Current 2

Bunnings Mindarie management have been extremely

supportive which has allowed our clients the opportunity

to continue their personal and professional development.

The environment at Bunnings has been likened by one of

our clients as being “like a large family where everyone

looks out for everyone else”. The team at Bunnings

Mindarie have been more than happy to provide

opportunities for work experience and employment.

Mandurah Taxis

Partner since November 2016 Total BIZLINK Employees 8 Current 3

Mandurah Taxis partnered with BIZLINK in 2016 and

since then has employed 8 BIZLINK clients across a

variety of roles including vehicle detailers and a taxi

driver. Business Manager, Julie Murray, has been the

driving force behind the success of this partnership and

is a strong advocate of diversity and inclusion within the

workplace.

Novaproducts Partner since June 2016

Total BIZLINK Employees 8 Current 3

Alistair Calow and his team at Novaproducts

were quick to recognize the importance of

diversity within the workplace and set about

engaging the services of BIZLINK to assist them

with their goal. Since partnering with BIZLINK in

2016, Novaproducts have employed 8 BIZLINK

clients across a variety of roles including

administration, general labouring and

marketing. Novaproducts have been extremely

supportive of our clients and continue to provide

new and exciting opportunities.

Serco FSH

Partner since April 2014 - Winner 2015 Total BIZLINK Employees 21 Current 15

A winner of the prestigious “BIZLINK Employer of the Year” award in 2015, SERCO at Fiona Stanley Hospital, regularly feature as a nominee. Since 2014, the team at SERCO has employed 21 BIZLINK clients. The partnership between SERCO and BIZLINK has ensured that our clients are afforded the same opportunities as everyone else. Epitomizing the “fair day’s pay for a fair day’s work” philosophy that is central to our charter of ‘Quality Employment for People with Disabilities’.

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Employer of the Year 2018 Nominees

Department of Premier and Cabinet

Partner since March 2013 Total BIZLINK Employees 10 Current 5

The Department of Premier and Cabinet recognises the importance of diversity and inclusion within the workplace and has partnered with BIZLINK to assist them in achieving their disability employment target of 2.3% across their total workforce. As of 2017, the Department’s percentage of people employed who identify as having a disability was 4.3%. The Department continues to champion disability employment opportunities across the public sector in WA and BIZLINK looks forward to continuing that partnership for many years to come.

Hungry Jack’s Port Kennedy

Partner since August 2014 Total BIZLINK Employees 7 Current 1

Since 2014, Hungry Jacks – Port Kennedy has been providing equal opportunities to BIZLINK clients. Over the last four years they have employed seven clients across a variety of roles including store cleaner, customer service and storeroom attendant. Restaurant Manager, Jamie-Lee Cook, recently commented on how successful the partnership with BIZLINK has been and how they look forward to continuing to create meaningful employment opportunities for people with a disability throughout the Port Kennedy/Rockingham area.

Pickles Auctions

Partner since October 2015

Total BIZLINK Employees 2 Current 2

BIZLINK approached Pickles Auctions in 2015 to discuss diversity and inclusion within the workplace. Detailing Manager, Tom O’Leary, was quick to recognise the obvious benefits of working with BIZLINK and set about providing an opportunity for one of our clients. That client continues to go from strength to strength to this day which has led to Pickles recently taking on another BIZLINK client. Although the roles that Pickles offer are very specific and require our clients to have a particular skill set, Tom and the team have been more than willing to consider any BIZLINK clients put forward for advertised positions. Pickles are all about quality over quantity and have been extremely impressed with the quality of BIZLINK job matching and ongoing support.

Secret Harbour Golf Links Partner since November 2014

Total BIZLINK Employees 3 Current 1

As one of Perth’s premier golf courses, BIZLINK has had the pleasure of working with Secret Harbour Golf Links since 2014. During this time they have employed three clients, two being exited as independent workers, one of whom, is half way through a chef’s apprenticeship. Course Manager, Mitch Roberts, has ensured that our clients are provided with all the support required thus allowing them the opportunity to flourish in their respective roles and become valued members of the Secret Harbour team.

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About BIZLINK

BIZLINK is a leading West Australian not-for-profit disability employment service. We selectively match job seekers to fill the criteria of each vacancy and can provide on-site training, support and advice. Australian Government funding makes our service FREE.

Servicing the Perth suburbs since 1992, we have a network of hundreds of employers that benefit from our job matching and on-site training. We achieve reduced turn-over, lower absenteeism and employees who produce the quality and quantity to meet employer needs.

Employers - for more information on motivated job seekers, Government funded financial incentives, assistance to create an inclusive and diverse workforce that results in customer loyalty, increased morale and improved productivity - call 1300 780 789.

Job seekers - BIZLINK has been dedicated to securing and supporting quality open employment for over 26 years. Whether you already have a job or are looking for employment BIZLINK has the experience and results to provide the best employment support for you.

When making a choice, consider that, unlike many other providers, BIZLINK is:

• WA based and services only the Perth metropolitan

• Not-for-profit, all our funding goes into our service, not to shareholders

• Dedicated to securing and supporting inclusive employment in the Perth suburbs

• Conveniently located at East Perth, Melville, Cockburn Central, Rockingham, Joondalup, Innaloo and Midland. We assist working age people with all types of disabilities, barriers and backgrounds

• Tailored to your individual needs. We work with you to achieve your employment goals and secure sustainable ongoing open employment

• Experienced in personal job-matching and providing individual assistance including on and off-site training and support

• Quality endorsed with Disability Support Certification and ISO 9001 for over 16 years

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Getting Information The Way You Need It

BIZLINK assists people with a range of abilities. Staff can read and explain this information or BIZLINK can provide the information in different ways; such as, in large print, another language or electronically; e.g. emailed to you as a word document or mailed on a USB, as needed. Discuss with your Coordinator or contact BIZLINK.

Like Us on Facebook

BIZLINK has a Facebook page. We use it as an extension of our Bizzybodies newsletter and to provide another avenue for clients to connect with us and stay informed. Our Facebook page promotes our service, shares good news stories, provides relevant Department updates and shares information about BIZLINK services.

www.facebook.com/bizlinkqualityemployment

Check out our Website

Our website provides information about BIZLINK for job seekers, employers, schools and community organisations. We post our policies, reports and newsletters to the website. www.bizlink.asn.au

BIZLINK acknowledges the support of the Australian Government Department of Social Services which provides BIZLINK with Employment Support Services funding.

NEED AN EMPLOYMENT SERVICE?

BIZLINK is a West Australian, not-for-profit, disability employment service.

BIZLINK is dedicated to securing and supporting inclusive employment in the

Perth suburbs and has done so since 1992. BIZLINK has the experience and

results to provide the best employment support.

Choose BIZLINK for:

• A free service

• Convenience of 7 Offices across the Perth suburbs

• Personalised job-matching

• Pre-employment training and skills development

• Individual one-to-one assistance

• On-site training support and advice

• Experienced Apprenticeship and Traineeship support

1300 780 789 To discuss how BIZLINK could be the BEST provider for you

Tel: 1300 780 789 Post: PO Box 284 Joondalup 6919 ABN: 28 473 809 505

East Perth Melville Cockburn Central Rockingham Joondalup Innaloo Midland

Job-matching | Training | Support | Careers | www.bizlink.asn.au