122 erp606 process overview en xx

8/11/2019 122 ERP606 Process Overview en XX

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Batch Recall

SAP Best Practices



© 2012 SAP AG. All rights reserved. ‹#›

Purpose, Benefits, and Key Process Steps

Purpose A defect batch is identified and must be recalled from customers and prospects who havereceived the batch.

Benefits

Integrated follow-up process to the former delivered batchreturn stock managed separately from the rest of your stock

Key Process StepsCreation of direct mailing to customerPreparing follow-up process for the return of the batch

Receiving of returned batch into return stockDecision of further usage of the returned stockCreation of credit memo for customer




Required SAP Applications and Company Roles

Required SAP ApplicationsEnhancement package 6 for SAP ERP 6.0

Company RolesSales Administrator

Warehouse Clerk Accounts Receivable ManagerBilling AdministratorIT Administrator (Professional User)




Detailed Process Description

Batch Recall A program is executed to identify all customers who received a defect batch. The user thenchooses the addresses of the appropriate contact persons, and the system prints astandard letter to each customer to inform them of the recall. The subsequent activities foreach customer are stored in the system. Return deliveries are also entered and

documented, if necessary.To ensure that you contact all customers affected by a defect batch, you must identify ifsubsequent batches are affected by the defect batch. For this purpose, you can use thestandard system function “batch where -used list” that is described in detail in the standardSAP ERP documentation. This scenario recalls a batch from a finished product orwholesale product. Therefore you can simply find all customers who received theseproducts. However, a vendor could report that a raw, semi-finished, trading, or othermaterial used in your production, does not meet quality standards. In this case, you mustdetermine which finished or trading materials were produced with these defect batches.




Process Flow DiagramBatch Recall

S a l e s

A d m

i n i s t r a t o r

a n d I T - A

d m

i n i s t r a t o r

W a r e h o u s e

C l e r k / A c c o u n

t s

R e c e i v a b

l e M a n a g e r

E v e n

t

ProcessFollow-up

SalesActivities for

EachCustomer

Defect BatchMust BeRecalled

Address Listof CustomersWho Received

Batch

InvoiceFinancial

Accounting

ProfitabilityAnalysis

Direct Mailing – CreatingBasic Data

Create ReturnOrder

GenerateFollow-up

SalesActivities

Return Order

C u s t o m e r

CustomerReturnsMaterial

CustomerLetters

ReturnDelivery

Post GoodsReceipt

Release CreditMemo to

Billing

Credit Memo

Billing

SalesOrder

Processing: Sale fromStock (109)

B i l l i n g

A d m i n i s t -

r a t o r

AssignBatches

Assign SerialNumbers

Sales:Period End

ClosingOperations(203)

AccountsReceivable(157)

(Optional)Return to

Vendor(136)

(Optional)Stock UsageBlocking and

Scrapping(131)

(Optional)Rework

Processing(Stock-Manuf.Material)(151)

ReleaseBilling

Documentsfor

Accounting




Legend

Symbol Description Usage Comments

To next / From last Diagram: Leadsto the next / previous page of theDiagram

Flow chart continues on the next /previous page

Hardcopy / Document: Identifies aprinted document, report, or form

Does not correspond to a taskstep in a document; instead, it isused to reflect a documentgenerated by a task step; thisshape does not have any outgoingflow lines

Financial Actuals: Indicates afinancial posting document


Budget Planning: Indicates abudget planning document


Manual Process: Covers a taskthat is manually done

Does not generally correspond toa task step in a document;instead, it is used to reflect a taskthat is manually performed, suchas unloading a truck in thewarehouse, which affects theprocess flow.

Existing Version / Data: This blockcovers data that feeds in from anexternal process

Does not generally correspond toa task step in a document;instead, this shape reflects datacoming from an external source;this step does not have anyincoming flow lines

System Pass / Fail Decision: Thisblock covers an automaticdecision made by the software

Does not generally correspond toa task step in the document;instead it is used to reflect anautomatic decision by the systemthat is made after a step has beenexecuted.

E x

t e r n a

l

t o S A P

BusinessActivity / Event

Unit Process

ProcessReference

Sub-Process

Reference

ProcessDecision

DiagramConnection

Hardcopy /Document

FinancialActuals

BudgetPlanning

ManualProcess

ExistingVersion /

Data

SystemPass/FailDecision

Symbol Description Usage Comments

Band: Identifies a user role, such as AccountsPayable Clerk or Sales Representative. This bandcan also identify an organization unit or group,rather than a specific role.

The other process flow symbols in this table gointo these rows. You have as many rows asrequired to cover all of the roles in the scenario.

Role band containstasks common to thatrole.

External Events: Contains events that start or endthe scenario, or influence the course of events inthe scenario.

Flow line (solid): Line indicates the normal sequenceof steps and direction of flow in the scenario.Flow line (dashed): Line indicates flow toinfrequently-used or conditional tasks in ascenario. Line can also lead to documents involvedin the process flow.

Connects two tasks ina scenario process ora non-step event

Business Activity / Event: Identifies an action thateither leads into or out of the scenario, or anoutside Process that happens during the scenario

Does not correspondto a task step in thedocument

Unit Process: Identifies a task that is covered in astep-by-step manner in the scenario

Corresponds to a taskstep in the document

Process Reference: If the scenario referencesanother scenario in total, put the scenario numberand name here.


Sub-Process Reference: If the scenario referencesanother scenario in part, put the scenario number,name, and the step numbers from that scenariohere


Process Decision: Identifies a decision / branchingpoint, signifying a choice to be made by the enduser. Lines represent different choices emergingfrom different parts of the diamond.

Does not usuallycorrespond to a taskstep in the document;Reflects a choice tobe made after stepexecution

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