11th six sigma event singapore nadeem

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Don’t miss our exclusive masterclass & workshops! Pre-Conference Masterclass: 17 May 2010: Enterprise Lean Six Sigma for Office Administration Post-Conference Workshops: 20 May 2010: Workshop A: A-Z Deployment Plan for Introducing Lean Six Sigma in an Organisation Workshop B: Lean Methods and Tools for Driving Sustainability Workshop C: Business Excellence Secrets to Success: Key Techniques to Drive Down Costs Whilst Generating Top Line Business Value through Next Generation Process Improvement Workshop D: Improving Productivity in a Contact Center Utilizing Lean Workshop E: Financial Strategy - Are you Measuring the Right Things to Achieve? Pre-Conference Masterclass: 17 May 2010 Main Conference: 18-19 May 2010 Post-Conference Workshops: 20 May 2010 Venue: Sheraton Towers, Singapore Tel: +65 6722 9388 Fax: +65 6720 3804 Email: [email protected] Web: www.sixsigmaasia.com Abbott Manufacturing Singapore ADT Security Asia Pacific, Tyco International Ambank Malaysia American Express Service Center AkzoNobel Decorative Paints BNP Paribas Brahmos Aerospace CEVA Logistics Civil Service College Deutsche Bank Group DHL Education Connection Solutions Firstsource Solutions Ltd Genpact Hewlett Packard HSBC Technology and Services IMS Health Ingersoll Rand Security Technologies Ingram Micro Asia Pacific Knowles Electronics Lonza Merck Sharp Dohme (Singapore) Nalco Pacific Pte Ltd Navi Mumbai SEZ (Reliance Group) Nokia India NTUC Fairprice Co-operative Ltd OCBC Ortho Clinical Diagnostics - Johnson & Johnson Pakistan International Airlines Philips Electronics Singapore PT. Nusa Halmahera Mineral Schneider Electric Singapore General Hospital Sigma Advance SMRT ST Marine StarSixSigma Telenor Pakistan Thomson Reuters WR Grace 40 Presenting Organisations Including: New for 2010: Choose from 8 different conference streams to best customise your specific interests 80% new speakers will share their experiences Discuss your specific industry concerns at the round tables Learn all about the latest in enterprise Lean Six Sigma for office administration in our full day pre-conference masterclass Augment your knowledge by subscribing to the 5 workshops available Media Partners: Sponsors: Researched & Deveoped by: Achieving Greater Productivity, Optimal Customer Satisfaction & Shorter 6 Sigma Project Lead Time In 2010, embrace a new decade of Lean Six Sigma & Business Excellence practices! This conference will unlock essential knowledge and best practises for you to continue to deliver quality and achieve customer satisfaction! It gave me an opportunity to widen my network, a chance to hear from speakers from all trades on their success journey. It has motivated me to kick-start 6 sigma for my company. Kevin Tee, Sales Director, Silver Glow Logistics EARLY BIRD OFFER Book & pay before 19 March 2010 to SAVE up to SGD1200 on your booking* *see backpage for details

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Page 1: 11th Six Sigma Event Singapore Nadeem

Don’t miss our exclusive masterclass & workshops!Pre-Conference Masterclass: 17 May 2010:Enterprise Lean Six Sigma for Offi ce Administration

Post-Conference Workshops: 20 May 2010:Workshop A: A-Z Deployment Plan for Introducing Lean Six Sigma in an Organisation

Workshop B: Lean Methods and Tools for Driving Sustainability

Workshop C: Business Excellence Secrets to Success: Key Techniques to Drive Down Costs Whilst Generating Top Line Business Value through Next Generation Process Improvement

Workshop D: Improving Productivity in a Contact Center Utilizing Lean

Workshop E: Financial Strategy - Are you Measuring the Right Things to Achieve?

Pre-Conference Masterclass: 17 May 2010 Main Conference: 18-19 May 2010Post-Conference Workshops: 20 May 2010 Venue: Sheraton Towers, Singapore

Tel: +65 6722 9388 Fax: +65 6720 3804 Email: [email protected] Web: www.sixsigmaasia.com

Abbott Manufacturing Singapore ADT Security Asia Pacifi c, Tyco International Ambank Malaysia American Express Service Center AkzoNobel Decorative Paints BNP Paribas Brahmos Aerospace CEVA Logistics Civil Service College Deutsche Bank Group DHL Education Connection Solutions Firstsource Solutions Ltd Genpact Hewlett Packard HSBC Technology and Services IMS Health Ingersoll Rand Security Technologies Ingram Micro Asia Pacifi c Knowles Electronics Lonza Merck Sharp Dohme (Singapore) Nalco Pacifi c Pte Ltd Navi Mumbai SEZ (Reliance Group) Nokia India NTUC Fairprice Co-operative Ltd OCBC Ortho Clinical Diagnostics - Johnson & Johnson Pakistan International Airlines Philips Electronics Singapore PT. Nusa Halmahera Mineral Schneider Electric Singapore General Hospital Sigma Advance SMRT ST Marine StarSixSigma Telenor Pakistan Thomson Reuters WR Grace

40 Presenting Organisations Including:

New for 2010: Choose from 8 diff erent conference streams to best customise your specifi c interests

80% new speakers will share their experiences

Discuss your specifi c industry concerns at the round tables

Learn all about the latest in enterprise Lean Six Sigma for offi ce administration in our full day pre-conference masterclass

Augment your knowledge by subscribing to the 5 workshops available

Media Partners:

Sponsors: Researched & Deveoped by:

Achieving Greater Productivity, Optimal Customer Satisfaction& Shorter 6 Sigma Project Lead Time

In 2010, embrace a newdecade of Lean Six Sigma & Business Excellence practices!This conference will unlock essential knowledge and best practises for you to continue to deliver quality and achieve customer satisfaction!

It gave me an opportunity to widen my network, a chance to hear from speakers from all trades on their success journey. It

has motivated me to kick-start 6 sigma for my company.

Kevin Tee, Sales Director, Silver Glow Logistics

EARLY BIRD OFFERBook & pay before 19 March 2010 to

SAVE up to

SGD1200on your booking*

*see backpage for details

Page 2: 11th Six Sigma Event Singapore Nadeem

Tel: +65 6722 9388 Fax: +65 6720 3804 Email: [email protected] Web: www.sixsigmaasia.com

Enterprise LeanSix Sigma for Offi ce AdministrationThe eff ective implementation and deployment of Lean offi ce training is critical, yet often neglected in today’s business environment. Lean management is about streamlining the entire business including the administrative processes.

This unique training program provides participants with a clear understanding of the basic foundational elements of the Lean offi ce and administrative environments. This high-impact training program is a fun-fi lled day in which the participant will use “hands-on” techniques to learn the basics of tomorrow’s successful business operation.

Program Objectives 1. Introduce the concept of Lean administrative principles 2. Enable participants to identify waste and waste elimination opportunities 3. Demonstrate the power of visual systems in offi ce effi ciency 4. Outline the approach, deployment, learning steps and integration of Lean systems 5. Demonstrate the eff ectiveness of 5 S concepts in the offi ce workplace 6. Demonstrate the waste associated with task complexity and fatigue 7. Allow participants to see work fl ow systems and avoid “start and stop” slowdowns 8. Integrate the power of employee empowerment in Lean offi ce practices 9. Identify three levels of customer for analysis of administrative eff ectiveness 10. Show how to focus on value stream for tomorrow’s eff ectiveness 11. “Hands on demonstration” of batch and queue versus single-piece fl ow 12. Learn to write powerful action plans for the implementation of Lean offi ce practices

Clyde ParkerPresidentStarSixSigma

Clyde Parker is a globally-recognized leader in world class business transformation, Lean Six Sigma methodology, and supply chain acceleration. A long-time consultant to major corporations, he is a well-established training professional. He frequently leads world-wide executive training sessions and is actively involved with executive development initiatives in Thailand, Germany, India, Kuala Lumpur, Saudi Arabia and Singapore.

Pre-Conference MasterclassMonday, 17 May 201009.00-16.30(includes networking lunch & coff ee breaks)

Sponsorship and Exhibition OpportunitiesOur Six Sigma events are highly successful because they are dedicated to helping delegates reach their Process Improvement goals. High profi le association through sponsorship allows you to demonstrate your thought leadership and present the business case for your products and services to Champions and Project Leaders in companies in Asia Pacifi c and the Middle East.

The earlier you contact us, the greater the branding and promotional opportunities we have available. Gain maximum ROI from your marketing spend by building this event into your plans for 2010 now and ensure you will be engaging new business in 2011.

Call Sponsorship at +65 6722 9388 or [email protected] to discuss your requirements.

Dear Colleagues,

In its eleventh year, the Lean Six Sigma & Business Excellence conference will continue to help you fi ne tune strategies for continued business growth, by demonstrating proven ways to cut costs, improve productivity and achieve business excellence.

This year we are off ering 8 diff erent conference streams so that you can customize your learning experience. 4 New streams such as Sustainability, Business Excellence, Risk Management and Change Management that will ensure that you keep abreast of the latest thinking on Lean Six Sigma and Business Excellence practices.

Expert practitioners from leading companies such as Philips, DHL, HP, Nokia, HSBC and 35 others will share tips on

Building a strategic transformation and change structure Achieving real cost savings and increasing productivity Imbuing a culture of continuous improvement and innovation Ensuring excellence in customer experience Driving organisational value and ensuring sustainable working practices

I look forward to seeing you in May!

Sally TanConference Producer

Minitab is the leading provider of powerful and easy-to-use software for process and quality improvement. Minitab® Statistical Software, Quality Companion by Minitab® (now with Value Stream

Mapping), and Quality Trainer by Minitab™, an interactive e-learning application, provide a complete solution for Six Sigma and all other improvement methodologies. Distinguished companies that rely on Minitab software, training and services to help them achieve world-class quality include Toshiba, DuPont, Boeing, Royal Bank of Scotland, Nestlé and the leading Six Sigma Consultants. To learn more, visit www.bizit.com.sg or www.minitab.com

Bizit Systems is the Independent Local Representative for Minitab in Singapore and Malaysia. It is also a Minitab Certifi ed Training Provider.

About Our Sponsors

Page 3: 11th Six Sigma Event Singapore Nadeem

08.30 Conference Registration & Refreshments

09.00 Chairman’s welcome address

Clyde ParkerPresident, StarSixSigma

09.10 Integration of Lean Six Sigma and Business Excellence Understanding reasons behind the integration of various methodologies and tools in achieving and maintaining desired long term business results Defining, measuring and reviewing key performance targets Reviewing the people component

Tony BarbetaSenior Director, General Manager Electro Mechanical Commodities, Philips Consumer LifestylePhilips Electronics Singapore Pte Ltd

09.45 Driving up improvement targets by 50% Successful strategies to cut process lead times and deliver value added activities Re-engineering work processes for better efficiency Effective team selection and stakeholder management Cutting out the non-value-add steps, reviewing project scope and goals

Jonathan O’Leary Agnes Oon BautistaSenior Director Regional Senior Advisor

First Choice & Performance ImprovementDHL Global Forwarding Management (Asia Pacific) Pte Ltd

10.45 Speed Networking followed by Morning Tea Break & Refreshments

Round Tables By Industry

11.20 Manufacturing facilitated by:

Loh Boon YiongPlant Manager - ManufacturingNalco Pacific Pte Ltd

Services facilitated by:

Chong Nyet ChinDirector, Food Safety & QualityNTUC Fairprice Co-operative Ltd

Banking facilitated by:

Anand TamboliAssociate Vice President – Change DeliveryHSBC Technology and Services

Pharma facilitated by:

Wilvan HuangAssociate Director, Operational ExcellenceLonza

Telecoms facilitated by:

Shamyl KamalAssistant Manager Network Performance & Quality AssuranceTelenor Pakistan

Healthcare facilitated by:

Phua Tien BengManager, Service Operations Singapore General Hospital

Logistics/Transportaionfacilitated by:

Cameron HwangLEAN ExpertCEVA Logistics

12.00 Lunch

Chairman: Clyde Parker President StarSixSigma

Chairman: Graham Cockerton Senior Director - Six Sigma, Global Coordination, Master Black Belt Ingram Micro - Asia Pacific

Stream A: Manufacturing Stream B: Services

12.50 Designing and implementing Lean Six Sigma at Nokia India Capturing the voice of the customer Deploying design for Lean Six Sigma Strategies for maximizing value and minimizing cost and harm Nikhil Gopalkrishnan Operations Manager/ Black Belt, Supply Operations Nokia India

Driving a vision for service excellence in retail banking Adopting a Business Excellence perspective to drive up service levels Developing a vision focused on creating a deliberate and differentiated customer experience Embedding customer-focused values for managing service delivery people, policy and practices

Ku Yuen WahVice President, Group Quality & Service Excellence DivisionOCBC

13.25 Achieving global competitiveness - crossing boundaries Overcoming challenges in the fast changing global market Building a strategic focus for global competitiveness Crossing vertical, horizontal, external and geographical boundaries Think Global, Act Local

Dr Ye RuidongBusiness Excellence Manager and MBBAbbott Manufacturing Singapore

The growing importance of Lean thinking at Ortho Clinical Diagnostics Realising the need for healthcare to embark on process improvement Using Lean to improve efficiencies in hospital laboratories, operating theatres, emergency departments and pharmacies Moving from one-off Lean projects to sustained Lean thinking as part of change management

Andrew St JohnRegional Business Development ManagerOrtho Clinical Diagnostics - a Johnson & Johnson company

Tel: +65 6722 9388 Fax: +65 6720 3804 Email: [email protected] Web: www.sixsigmaasia.com

Conference Day One - Tuesday, 18 May 2010

Special double presentation with both macro and micro view points:

Page 4: 11th Six Sigma Event Singapore Nadeem

EARLY BIRD OFFERBook & pay before19 March 2010 to

SAVE up toSGD1200on your booking**see backpage for details

14.00 Experiences in the early phases of OE Deployment in China Setting up of operational excellence initiative Do's and don'ts in rolling out operational excellence in the initial stage Lessons learnt and adjustment of OE deployment strategies after initial stage

Wilvan HuangAssociate Director, Operational ExcellenceLonza

Delivering sustainable productivity for a fragmented I-Banking operation Developing an understanding of process complexity Selecting the appropriate tools and techniques Reviewing processes constantly to maintain a healthy pipeline of relevant projects

Satish DhingraAVP-Transformation & MBBDeutsche Bank Group

14.35 Making relevant Lean Six Sigma deployment decisions in today’s highly demanding environment Making improvement initiatives sustainable Scanning the environment and meeting the future with innovative ideas Learning the hidden or un-connected strategies and tools that allows Business Excellence initiatives go beyond the current platform

Ruzaini AhmadSenior Manager – OperationsKnowles Electronics

Six Sigma to improve the credit control management process Understanding the collection and implication of the days of sales outstanding Application of Six Sigma tools & methods for the collection process including historical DOE Improving the debts handling strategy and segregation

Sri B BadrinathCountry Champion - Business Process ExcellenceSchneider Electric

15.10 Deploying Lean Six Sigma at diff erent levels Working with internal customers vs at an enterprise level Examining the maturity curve of an organisation Getting real business benefi t and lasting engagement

Vikas GeraWorldwide Quality HeadGlobal Business ServicesHewlett Packard

Achieving Six Sigma gains and managing quality net income Key steps in ensuring project gains Putting in place a governance structure and review process for quality net income Forecasting a time frame and signoff process around managing quality net income

Lokesh RGeneral Manager – Process Excellence Firstsource Solutions

15.45 Networking Break & Refreshments

Stream C: Risk Management Stream D: Change Management

16.05 Integration of 6 Sigma and project risk management Understanding risk management limitation Blending DMAIC & risk management Accepting the right amount of risk to capture strategic opportunities

Anurag AvlashDirector - Reengineering & Six SigmaAmerican Express Service Center - India

Strengthening ownership of Lean Six Sigma in services : the Ambank experience Understanding the selection and execution process of belts and projects Addressing “what’s in it for me” : reward, recognition, and performance appraisal process Quantifying Lean Six Sigma project returns

Jamilah HaronHead, Transformation & QualityAmbank Malaysia

16.40 Managing risks in Six Sigma implementation Understanding the needs of stakeholders Leveraging on tools for eff ective risk management Project management for Six Sigma implementation

Lee Chai ErlProject ManagerIMS Health

Examining the heart of the business and getting employees’ buy-in to Lean Six Sigma projects Convincing stakeholders to view business improvement processes not as additional work but as benefi cial productivity measures Keeping employees motivated and passionate about change Communicating eff ectively benefi ts to their work via open communication lines and monthly meetings

Terence LeeRegional Product Director – Asia Pacifi cIngersoll Rand Security Technologies

17.15 Chairman’s Closing Remarks & End of Conference Day 1

Tel: +65 6722 9388 Fax: +65 6720 3804 Email: [email protected] Web: www.sixsigmaasia.com

Page 5: 11th Six Sigma Event Singapore Nadeem

08.30 Conference Registration & Refreshments

09.00 Chairman’s Welcome Back Address

Clyde ParkerPresident, StarSixSigma

09.10 Bridging the gap between theories and implementation Examining the heart of the business and getting employees’ buy-in to Lean Six Sigma projects Harnessing cultural diversity to a positive effect Driving a vision for excellence in customer experience

Emmanuel Decroix Suhas T UGlobal CIB ACE Lean Six Sigma Leader Asia CIB ACE Lean Six Sigma Leader

Corporate & Investment Banking TransformationBNP Paribas

09.45 Using Lean Six Sigma to achieve greater cost savings and quality improvement - navigating out of the recessionat Ingram Micro Asia Re-evaluating and re-prioritising your current portfolio of initiatives based on the value each will deliver to the business Identifying business processes that are suitable for Lean Six Sigma implementation Implementing continuous innovation on a regular basis that can lead to higher overall savings

Graham CockertonSenior Director - Six Sigma, Global CoordinationMBBIngram Micro - Asia Pacific

10.20 Morning Tea Break & Refreshments

Chairperson: Clyde Parker President StarSixSigma

Chairperson: Anand Tamboli Associate Vice President – Change Delivery HSBC Technology and Services

Stream E: Sustainability Stream F: Business Excellence

10.40 Relating sustainability to Lean principles and Business Excellence Enacting an environmental strategy and moving toward sustainability How LSS adds value to sustainability Preparing a LSS sustainability checklist

Gaurav MathurSupply Chain DirectorSouth East Asia & PacificAkzoNobel Decorative Paints

Road map to Six Sigma renovation and change Creating a transition map for process transformation and organisational changes Getting real business benefit and lasting engagement Streamlining business processes through innovation

Anand TamboliAssociate Vice President – Change DeliveryHSBC Technology and Services

11.15 Achieving effective & sustainable cost reduction using Lean Six Sigma skills Developing our people (skills/competencies) as "problem solvers" rather than "fire fighters" Achieving process stability using DMAIC methodology Using reliability centered maintenance program integrated with LSS Identifying and removing waste using Lean mindset

Sunil ChandiramaniDirector Engineering & Lean Six SigmaMerck Sharp Dohme (Singapore)

Case study of the Business Excellence model in aerospace Acting in accordance with the voice of the customer Optimising the product and the process Step by step approach to implement best practices and knowledge management

Aniyan SDeputy General Manager-QualityBrahmos Aerospace

11.50 Driving organizational value and sustainable change in today's business landscape Using Six Sigma as a management tool Developing predictive metrics to help organizations better prepare for the future The essence of driving Six Sigma methodology and benefits that can be derived from it

Allan LeeMBBDeployment Champion and over 20 years experience in Motorola, Dell, British American Tobacco and Shell

Integrating Lean Six Sigma & Kaizen Selecting and defining suitable projects Strategies to getting quick results Lasting the distance and making continuous improvements

Mr Lim Nian HuaVice President (Yard)ST Marine

12.25 Lunch

Conference Day Two - Wednesday, 19 May 2010

Tel: +65 6722 9388 Fax: +65 6720 3804 Email: [email protected] Web: www.sixsigmaasia.com

Page 6: 11th Six Sigma Event Singapore Nadeem

Stream G: Advanced Practitioners Track Stream H: Lean Six Sigma Deployment

13.20 Fair value model and customer segmentation Implementing tools to quickly identify opportunity to increase revenue Separating emotions and facts during customer segmentation process Setting up a user friendly revenue enhancer and a smart tool for customer negotiation on prices and service

Percival VirreyLean Six Sigma MBBWR Grace

Key factors for successful Lean Six Sigma deployment Examining key factors for successful LSS deployment Understanding challenges for sustaining LSS Case study - simplifying ADT-CAPS business processes with 20-20 objectives

Sun Ye ShengDeployment Champion & Certifi ed MBBADT Security Asia Pacifi c, Tyco International

13.55 Achieving process harmonization by integrating Lean Six Sigma with ERP Integrating the intricacies of Lean & Six Sigma for faster results Applying quick analysis of ERP implementation in the current scenario of organization Understanding ERP (Enterprise Resource Planning) modules performance analysis using Six Sigma

S.Nadeem AhmedSr. Power Plants EngineerSix Sigma MBB, Power Plant Overhaul DivisionPakistan International Airlines

Identifying value-added steps and waste Focusing on providing value for the customer Assessing opportunity and looking at the 7 wastes Focusing on the vital few and coping with correction

Vijay Kumar VermaSenior Manager, MBBNavi Mumbai SEZ (Reliance Group)

14.30 Value creation through risk & Lean management Value creation in ISO 31000 risk management standard To create value is to challenge the status quo From complexity to simplicity

Roy RimingtonSenior ConsultantCentre for Organisation DevelopmentCivil Service College

The impact of cultural diversity on business process models & how to tailor the model for each country Customising Lean Six Sigma approaches in non- homogenous organisations Building strong alignment between business support, the people and the system Lessons learnt and pitfalls

Dody R NasutionBusiness Excellence ManagerPT. Nusa Halmahera Mineral

15.05 Case study of implementing a global Six Sigma program at Thomson Reuters Implementing the building blocks of program success Achieving global co-ordination and buy-in Current program status and vision for the future

Jian Chieh ChewHead of Process Excellence (Global)Thomson Reuters

Achieving innovation-centric excellence through Six Sigma Exploring innovation vs Six Sigma Getting a new focus in 3Ps (People, Process, Physical Environment) Developing 'innovative networks' for a continuous quality journey

Seow Hong XuanHead, Quality & Innovation ProgramsLean Six Sigma MBBSMRT

15.40 Networking Break & Refreshments

16.00 Driving organisational value and sustainable change Linking operations to business results Using operational and domain expertise to identify value drivers Building sustainable improvement roadmaps, delivering real business impact

Proneet SharmaVice President Genpact

16.35 Using customer focus to transform performance Ensuring excellent customer service experience Motivating the organisation to improve the customer experience through measurement, reward and recognition Improving network and service quality performance via Six Sigma

Shamyl KamalAssistant Manager Network Performance & Quality AssuranceTelenor Pakistan

17.10 Chairman’s Closing Remarks & End of Conference

Tel: +65 6722 9388 Fax: +65 6720 3804 Email: [email protected] Web: www.sixsigmaasia.com

Page 7: 11th Six Sigma Event Singapore Nadeem

Workshop A 08.30 - 11.30(includes networking break)

Workshop B 08.30 - 11.30(includes networking break)

A-Z Deployment Plan for Introducing Lean Six Sigma in an Organisation OR Improving Productivity in a Contact

Center Utilizing Lean Six Sigma

Developing a framework to start implementing Lean Six Sigma in an organisation for the first time Deciding which Lean Six Sigma methodology will work best in the organisation “As is” and “to be” processes analysis Process improvement, process re-engineering, process re-design Understanding the key challenges involve and what to look out for Integrating Lean Six Sigma and ERP for success Understanding DMADVR (Define, Measure, Analyze, Design, Verify, Roll out) strategy for ERP Handling change management and organisational wide resistance Implementing the best mix for success

S.Nadeem AhmedSr. Power Plants EngineerSix Sigma MBB, Power Plant Overhaul DivisionPakistan International Airlines

Strategies to shorten processing handling time Improving the customer complaints handling system Using process mapping and VSM applications Implementing a user friendly revenue enhancer Setting up a smart tool for customer negotiation on prices and services Using a service approach on customers

Percival VirreyLean Six Sigma MBBWR Grace

Workshop C 11.45 - 15.00(includes networking lunch)

Workshop D 11.45 - 15.00(includes networking lunch)

Lean Methods and Tools forDriving Sustainability OR Financial Strategy - Are You Measuring

the Right Things to Achieve?

Understanding what is sustainability Learning why sustainable manufacturing is important in this competitive global environment Examining the relationship between environmental waste and Lean’s seven deadly waste Evaluating Lean as a key driver for sustainable manufacturing Applying Lean & green methods and tools. Integrating value stream mapping with environmental data. Instilling a Lean & green culture in your organization. Checklist for Lean and green manufacturing implementation

Wong Chin LongSix Sigma MBBSigma Advance

Driving home the point "if you don't measure you don't know what to improve" Understanding how the financial impact of each worker’s action affects process improvement Planning for risk analysis and its impact as part of your ongoing strategy Getting management buy-in to your process improvement plan Preparing for cultural change and understanding the effects on achieving your financial strategies and goals

Blossom TandeLean Six Sigma MBBEducation Connection Solutions

Workshop E 15.15 - 18.15(includes networking break)

Business Excellence Secrets to Success: Key Techniques to Drive Down Costs Whilst

Generating Top Line Business Value Through Next Generation Process Improvement

Growing your business by understanding your customer's TRUE needs Why Business Excellence is important and which model and methodology to follow ? Achieving high performance innovation and growth Applying a system based rather than an initiative based approach for superior business result Learning to leverage on the use of balanced scorecards to successfully implement Business Excellence programs Understanding how senior management can contribute

Vikas GeraWorldwide Quality HeadGlobal Business ServicesHewlett Packard

Post-Conference Workshops - Thursday, 20 May 2010

Tel: +65 6722 9388 Fax: +65 6720 3804 Email: [email protected] Web: www.sixsigmaasia.com

IQPC provides business executives around the world with tailored practical conferences, large scale events, topical seminars and in-house training programs, keeping them up-to-date with industry trends, technological developments and the regulatory landscape. IQPC’s

conferences are market leading “must attend” events for their respective industries. IQPC produces more than 1,500 events annually around the world, and continues to grow. Founded in 1973, IQPC now has offices in major cities across six continents including: Berlin, Dubai, London, New York, Sao Paulo, Singapore, Stockholm, and Sydney. IQPC leverages a global research base of best practices to produce an unrivalled portfolio of conferences. www.iqpc.com.sg

About IQPC

Six Sigma and Quality IQ facilitates access to a wealth of relevant content for Process Excellence, Lean, and Six Sigma practitioners.

Further enhanced with an online community of your peers, we will provide you with the tools and resources to help you perform more effective and efficiently, while enhancing the quality operations within your organization. As our industry becomes more and more dependent on the web for information, Six Sigma and Quality IQ has been developed to provide six sigma professionals with instant access to information. Leveraging our strength and foundation in education, IQPC and Six Sigma and Quality IQ are uniquely positioned to provide a comprehensive library of webcasts gathered from our events, as well as exclusive content from leaders in the industry.

About Six Sigma & Quality IQ

Page 8: 11th Six Sigma Event Singapore Nadeem

My booking code is: GB1 12895.004 PDFWPlease complete in BLOCK CAPITALS as information is used to produce delegate badges. Please photocopy for multiple bookings.

Please do not remove this label even if it is not addressed to you.

IQPC WORLDWIDE PTE. LTD.Company Registration No: 199702288Z

Copyright@ 2010 IQPC Worldwide Pte. Ltd. All rights reserved. This brochure may not be copied, photocopied, reproduced, translated, or converted to any electronic

or machine-readable form in whole or in part without prior written approval of IQPC Worldwide Pte. Ltd

IQPC CaNCELLaTION, POsTPONEmENT aND suBsTITuTION POLICy:• You may substitute delegates at any time by providing reasonable advance notice to IQPC. • For any cancellations received in writing not less than eight (8) days prior to the conference, you will receive a 90% credit to be used at another IQPC conference which must occur within one year from the date of issuance of such credit. an administration fee of 10% of the contract fee will be retained by IQPC for all permitted cancellations. No credit will be issued for any cancellations occurring within seven (7) days (inclusive) of the conference. • In the event that IQPC cancels an event for any reason, you will receive a credit for 100% of the contract fee paid. You may use this credit for another IQPC event to be mutually agreed with IQPC, which must occur within one year from the date of cancellation. • In the event that IQPC postpones an event for any reason and the delegate is unable or unwilling to attend in on the rescheduled date, you will receive a credit for 100% of the contract fee paid. You may use this credit for another IQPC event to be mutually agreed with IQPC, which must occur within one year from the date of postponement. • Except as specified above, no credits will be issued for cancellations. There are no refunds given under any circumstances. • IQPC is not responsible for any loss or damage as a result of a substitution, alteration or cancellation/postponement of an event. IQPC shall assume no liability whatsoever in the event this conference is cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of this conference impracticable, illegal or impossible. For purposes of this clause, a fortuitous event shall include, but not be limited to: war, fire, labor strike, extreme weather or other emergency. • Please note that while speakers and topics were confirmed at the time of publishing, circumstances beyond the control of the organizers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such, IQPC reserves the right to alter or modify the advertised speakers and/or topics if necessary without any liability to you whatsoever. Any substitutions or alterations will be updated on our web page as soon as possible.

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CONFERENCE DOCumENTaTION & auDIO CD

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VENuE & aCCOmmODaTION

PaymENT TERms

Registrations/orders received without payment will incur a processing fee of SGD99 per registration/order. Payment is due in full upon receipt of invoice. Full payment prior to the event is mandatory for attendance.

IQPC recognises the value of learning in teams. Group bookings at the same time from the same company receive these discounts:

3 or more 7% 5 or more 10% 8 or more 15%

This offer is exclusive of the early bird discount. Call us for a special discount rate for teams of 10 and above (Not applicable to Site tours or workshop(s) - only bookings).

DIsCOuNTs & TEam DEaLs

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*Register and Pay in full no later than 19 march 2010 to qualify for the Early Bird Discount.

CONFERENCE PaCKaGEsaLL PRICEs IN sGD

Book & Pay by19 march 2010 Regular Price

sTaNDaRD EaRLy BIRD sTaNDaRD

Conference + 3 Workshops + Masterclass 7,895 (save 1200) 8,195 (save 900)

Conference + 2 Workshops + Masterclass 6,749 (save 1000) 7,046 (save 700)

Conference + 3 Workshops 6,446 (save 900) 6,749 (save 600)

Conference + 1 Workshops + Masterclass 5,597 (save 800) 5,897 (save 500)

Conference + 2 Workshops 5,297(save 700) 5,597 (save 400)

Conference + 1 Masterclass 4,448 (save 600) 4,748 (save 300)

Conference + 1 Workshop 4,148 (save 500) 4,448 (save 200)

Conference only 2,999 (save 300) 3,299

Masterclass only 1,749

Workshop only A B C D 1,349 (each workshop)

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By Direct Transfer: Please quote GB1 12895.004 with remittance advice

IQPC Bank details:

Account Name: IQPC Worldwide Pte Ltd Bank Number: 7232 • Account No: 147-048128-001 • Swift Code: hsBCsGsG The hong Kong and shanghai Banking Corporation, 21 Collyer Quay, #08-01 hsBC Building, singapore 049320 Ê AllÊ bankÊ chargesÊ toÊ beÊ borneÊ byÊ payer.Ê PleaseÊ ensureÊ thatÊ IQPCÊ receivesÊ theÊ fullÊ invoicedÊ amount.

By Credit Card: Please debit my credit card: Visa MasterCard American Express

Card Number: Expiry Date:

Name printed on card:___________________________________________________ Signature:_________________________

5 Ways TO REGIsTER

salutation / First Name: ...................................................................... Last Name: ...........................................................................

Job Title: ............................................................................................... Email: ....................................................................................

Tel : .........................................................(Office) .............................................. (Mobile) Fax:...............................................................

Department:.......................................................................................... Company: .............................................................................

address: ..................................................................................................................................................................................................

Postcode: .............................................................................................. Country: ................................................................................

Delegate’s signature: ........................................................................... Date: ................................

approving manager’s Name:.................................................................................................................................................................

Email address: .......................................................................................................................................................................................

signature: ............................................................................................. Date: .....................................................................................

If the invoice is to be addressed for the attention of a different person than the delegate, please complete the details below:

salutation / First Name: ...................................................................... Last Name: ...........................................................................

Email: .................................................................................................... Tel : ............................................................................. (Office)

Please note: - If you have not received an acknowledgement before the conference, please call us at +65 6722 9388 to confirm your booking.- Photocopy this form to register multiple delegates.

I agree to IQPC’s payment terms.

Hotel accommodation and travel costs are not included in the registration fee. A reduced corporate room rate has been arranged at Sheraton Towers, Singapore for attendees at this conference. To take advantage of this special rate, please process the hotel room reservation form provided upon confirmation of your attendance.

Sheraton Towers, Singapore

39 Scotts Road, Singapore 228230

Tel: +65 6845 1000

Fax: +65 6737 1072

Web: www.sheratonsingapore.com

Pre-conference Masterclass17 may 2010

Main Conference18 -19 may 2010

Post-conference Workshops20 may 2010