11_lecture_communication and its importance for hrm

8/13/2019 11_lecture_Communication and Its Importance for HRM

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Academy of Economic Studies of Bucharest

Faculty of Business Administration

communication


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-communication-

No one would talk much in society if they knew howoften they misunderstood others.

Johann Wolfgang Von Goethe


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Surrealist Belgian artist Ren Magritte(1898 1967)

What we are going to have today is not a

discussion


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How important is to communicate?

Communication need

Fig. 4. Abraham Maslows pyramid of needs


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People does not know to communicate!

Teaching communication (lectures)Communication need

Understanding communications

importance (on-the-place learning)

You cannot fail to communicate!

Why?


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COMMUNICATION between human beings:

-language of images(picture, sculpture, dance, and film),-language of music(a symbolic one),

- language of mathematics(an abstract-symbolic one),

- language of science,

- the one of cybernetics'etc.

- some particular characteristics different one fromanother,

- understandable for persons-receiver acting within the

same field


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BECAUSEhuman interaction is more complexand complicated

than somebody ever thought

our way of communication definitely influences human

daily activity

So:

-We need to communicate

-We cannot fail to communicate

Still:

-Whyshould we care so much about communication?


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So:

-We need to communicate

-We cannot fail to communicate

Still:

-Why communication is so complicated?

BECAUSEOur brain is made up of more than 30 billions of nerves.

The total number of possible connections between

these cells is:

100000000000000000000000000

1 followed by 10 millions of km of 0s.


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Communication processA process by which information and understanding are transferred

between a sender and a receiver

A basic model of the communication process

Sender encodes

message Receiver decodesmessageChannel

Return message encoded and sent

Feedback Loop

Potential noise and distortion

Content& context


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Business communication is affected by:

-The ongoingglobalization

-Increasing recognition of the value ofworkforce diversity

-Growing importance placed oninformation

-Technology Internet, intranet and extranet

-Growing reliance onteamwork

-Organizational structuresevolved intoflatter and more flexible

arrangements


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Technology

development

intranetextranetInternet information

globalizationWorkforce

diversitymotivational

theories

Teamwork

Team

building

stagesOrganizational

structures

Business

communication

Business communication is affected by:


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"The map is not the territory A. Korzybski (18791950), polish-american engineer and later on fatherof general semantics

WORLD

-neurological filters(oursenses which are very

subjective),

-socio-cultural filters(influenced by the

environment that every

person was born and lived

in),

-individual filters(given by

the personal experience).

GENE

RALIZATION

PROCESS

DIS

TORTINGP

ROC

ESS

SE

LECTION

PROCESS

INDIVIDUAL

WORLD MAP

Verbal

communication

Non-verbal

communication

Influence peoples

perception of you (as a

professional)

affects the COs success

(even the self-fulfilment

prophecy = placebo)

Para verbal

communication

Vocal characteristics

Facial expression,

gestures, etc

Human language

EQ

Bica-

meral

images

NLP

Transactional

analysis

Fig. 3. From the World Map to Individual World Map

INDIVIDUAL


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subjective),

-socio-cultural filters(influenced by the

environment that every

person was born and lived

in),-individual filters(givenby the personal experience).


subjective),

-socio-cultural filters(influenced by the environment

that every person was born and

lived in),

-individual filters(given bythe personal experience).

GENER

ALIZATION

PROCESS

DIST

ORTINGP

ROCESS

SEL

ECTION

PROCESS INDIVIDUAL

WORLD MAP

Verbal communication

Non-verbal communication

affects the COs success(even the self-fulfilment

prophecy = placebo)

Para verbal communication Vocal characteristics

Facial expression, gestures,

etc

Human language

EQ

Bica-

meral

images

NLP

Transactional

analysis

GE

NERALIZATION

PROCESS

DISTORTINGP

ROCE

SS

SELECTION

PROCESS

INDIVIDUAL

WORLD MAP

Vocal characteristics

Facial expression,

gestures, etc

Human language

EQ

Bicameral images

Non-verbal communication

Para verbal communication

Verbal communication

Influence

peoples

perception of

you (as aprofessional)


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What Alfred Korzybskidid to the humanist scienceby

developing his theory of general semantics

is similar to

What Einsteindid to thephysicsby developing the theory

of relativity.

n rapersona commun ca on


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n rapersona commun ca on= meaning the discussion led with him/herself

interpersonal communication

= between two different persons

group communication

= which is also a form of interpersonal

communication, but implying more thantwo persons

public communication

= one single person transmitting the

message, much more others receiving it- lecture, conferences, etc

mass communication

= one single person transmitting the message,

and both more receivers and communicationchannels - mass-media transmissions


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vertical communication= (cascadecommunication)

it appears between partners with non-equal social

position

horizontal communication=

betweenpartners with

equal social position.


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!!!!!!It is impossible not to communicate!!!!!!

! Any answer, even no answer =answer

Effective communication

Successful communication

(if the audiencethinks it so positive effect:

-It makes them take notes, it encourages them to read further, listen more

-It triggers some questions

-It makes them laugh, cry, think, wonder, reply to your invitations

"This work is too difficult" " It is 10 oclock in the morning."

At the end of the lecture, you have to give me an example of successful communication!


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Characteristics of an effective

business communication

Provide practical information

Give factsrather than vague impressions

Present information in a concise, efficient manner

Clarify expectations and responsabilities

Offer compelling, persuasive arguments and

recommendations


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Communicating effectively on the job

-Understandingthe communication process

-Reduce distractionsin the work environmentCommon sense and courtesy

Not sending unnecessary messages

Informing receivers of message priority

Anticipating emotional reactions

- Developing businesscommunication skills

- Adopt anaudience-centeredapproachEmotional intelligenceand you attitude

- Give & receive appropriatefeedbackConstructivefeedback not destructive

feedback

- Business etiquette

expected norms and behaviors

in a certain situation organizationalculture

HOW


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Planning

RECRUITMENTjob analysis & looking for the most suitable candidate

SELECTIONtest and interview

TRAININGinduction training & specific training

Non-financialMOTIVATIONextrinsic & intrinsic

LEADERSHIPtransactional & transformational

TEAM WORK & TEAM BUILDING

forming, storming, norming, performing & adjourning

CONFLICT MANAGEMENT competing, avoiding, compromising,

accommodating, cooperative problem solving

ORGANIZATIONAL CULTURE

Relevance within HRM frame


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Dialogue and Discussion: The Differences


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Dialogue and Discussion: The Differences

Reveal feelings

Explore assumptions

Suspend convictionsBuild common ground

Long-term, innovative

solutions

Unified group

Shared meaning

Transformed mind-sets

State positions

Advocate convictions

Convince othersBuild oppositions

Short-term resolution

Agreement by logic

Opposition beaten down

Mind-sets held onto

Result Result

Dialogue Discussion

ConversationLack of understanding,

disagreement, divergent points ofview, evaluate others


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What we are going to have today is not a

discussion

What was it?5 minutes to write an answer in no more than 10 lines.


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Constructive feedback explanation

Discuss improvements rather than

flaws

Instead of saying this is confusing,

explain how the writing can be

improved to make it clearer

Focus on contollable behavior Focus on those aspects the writer

can control

Be specific I dont get thisor Make this clearer

dont identify what the writer needsto fix

Keep feedback impersonal Focus comments on the message,

not the person who created it

Verify understanding Ask for confirmation

Time your feedback carefully The writer will have sufficient timeto

implement the changes

Highlight any limitations your

feedback may have

Ten Keys to Effective Listening


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Ten Keys to Effective Listening

Keys Poor Listener Good Listener

1. Listen actively Is passive, laid back Asks questions; paraphrases what

is said

2. Find areas ofinterest Tunes out dry subjects Looks for opportunities, newlearning

3. Resist distractions Is easily distracted Fights distractions; tolerates bad

habits; knows how to concentrate

4. Capitalize on the

fact that thought is

faster than speech

Tends to daydream with slow

speakers

Challenges, anticipates,

summarizes; listens between lines

to tone of voice

5. Be responsive Is minimally involved Nods; shows interest, positive

feedback

6. Judge content,

not delivery

Tunes out if delivery is poor Judges content; skips over delivery

errors

7. Hold onesfire Has preconceptions; argues Does not judge untilcomprehension is complete

8. Listen for ideas Listens for facts Listens to central themes

9. Work at listening No energy output; faked

attention

Works hard; exhibits active body

state, eye contact

10. Exercise ones

mind

Resists difficult material in

favor of light, recreational

Uses heavier material as exercise

for the mind

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