1197 networking academy maintenance overview signup process
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2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialNetworking Academy Maintenance forUS/Canada Academies 1
Networking AcademyMaintenance
Global Availability
A Webinar version of this presentation is available for viewing at:https://cisco.webex.com/Need-New-URL-&-New-Recording
Overview & Signup Process
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NetAcad Maintenance Globally Available
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NetAcad Maintenance A Solution
Academies indicate SMARTnet is too expensive
The price for Advanced Feature set upgrades is not includedunder SMARTnet
New CCNA courses require Advanced Feature set upgrades(CCNA Discovery, CCNA, Exploration, CCNA Security)
NetAcad Maintenance provides these upgradesat No Cost to your Academy
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Value Advantage for Academies
SMARTnet
(Retail)
SMARTnet
(Academy)
NetAcadMaintenance
(Academy)
Cost for CCNA
Maintenance
$470 / year
3 router & 3switch bundle
$188 / year
3 router & 3switch bundle
$0 / year
IOS ImageUpgrade
Free
12.3 to 12.4
Free
12.3 to 12.4
Free
12.3 to 12.4
Feature SetUpgrade for 1841
$1400/image
IP Base toAdvanced Svc
$700/image *
IP Base toAdvanced Svc
Free
IP Base toAdvanced Svc
* Feature Set upgrades reflect US/Canadas 50% discount. Your Academies discount may vary.
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IOS Image Upgrade Scenario
IP Base to IP Base Upgrade
You have an 1841 Integrated Services Router that hasthe IOS IP BASE image of 12.3(14)T7
Under NetAcad Maint or under SMARTnet, IOSupgrades of the SAME FEATURE SET are FREE
upgrading your IP Base feature set from 12.3 to 12.4
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FREE
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IOS Feature Set Upgrade ScenarioIP Base to Adv Svc Upgrade
You have an 1841 Integrated Services Router that hasthe IOS IP BASE image of 12.3(14)T7
Now a new Advanced Services Feature Set isrequired for routers
You have decided to upgrade to the Advanced IPServices image
Under Academy SMARTnetIOS Feature Set upgrade for the 1841 from IP BASE to
Advanced Services costs $700 per image
Under NetAcad MaintenanceIOS Feature Set upgrade for the 1841 from IP BASE toAdvanced Services is FREE
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FREE only withNetAcad
Maintenance
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NetAcad Maintenance Assistance withLegacy Equipment for Academy Curriculum
This document lists thesoftware covered underNetAcad Maintenance
http://cisco.netacad.net/cnams/content/templates/LibraryHome.jsp?url=/resource/lcms/cnams_site/english/generic_site_areas/library/equipment_information/lab_equipment_list_role.html -
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NetAcad Maint Image & Hardware Support DocumentFor CCNA Exploration Courses 3 & 4
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Supported
c1841-ipbasek9-mz.124-23.bin
c1841-ipbasek9-mz.124-25b.bin Yes, a new maint release is OK
c1841-ipbasek9-mz.124-24.T1.bin Yes, a different Train is OK
NOT Supported
c1841-adventerprisek9-mz.124-23.bin No, this is Enterprise IOS
c7600rsp72043-ipservices-mz.122-33.SRC6.bin No, this is a 7609 IOS
NetAcad Maint Image & Hardware Support DocumentHow to use the document for supported IOS
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Sign-up by following this step-by-step process
Phone Support:US Phone Support: 888-327-1116
Global Phone Support: 801-238-0899(Use appropriate country code, this is not a toll free call)
Portuguese: Phone SupportInternational - +1 919 574 2921 Option 5Brazil - 0800 702 47 26 Option 5
Sign Up for NetAcad Maintenance
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NetAcad Maintenance Sign-up Process
Academy
NetAcadSupport Desk
Instructoropens RightNow
ticket tojoin NetAcad Maint(email ID requested)
Begin
LMC or CLrespond withacceptance
DoesAcademyhave existingTicket?
Support DeskexaminesTicket
Support Deskvalidates info.Then sendslegal contractsto LMC &CL
Support Deskentitles accountsvia Service AccessMgmt tool
SendSuccessEmail
Add Instructorunder existingAgreement.Y
End
N
Academy respondsw. Information.1 or more InstrsID, email, CCO ID
Support DeskSends request forID, CCO IDto instructor,LMC & CL.
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Log onto ACthen selectHelp
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Select AcademySupport
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Click onAsk a Question
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Fill in the fields
At the bottomclick continueand your ticket
will be recorded.
Follow-up toensure yourrequest iscompleted.
Include your currentemail in this space.
Go to AC later andverify your email iscurrent
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What Happens Next?
1. Support Desk will contact the LMC/CL for additionalinformation
Name, AC ID, email address and CCO ID for all active instructors
Note: Each instructor must have as a minimum a guest account onwww.cisco.com in order to gain access.
2. Support Desk will validate this information and thenforward this document and the Networking AcademyMaintenance Terms & Conditions to the LMC/CL for reviewand approval
3. It is the responsibility of the LMC/CL to acknowledge thateach instructor has received, read, and agreed to:
Networking Academy Maintenance Acceptable & Expected Use Policy
Networking Academy Maintenance Terms & Conditions
http://www.cisco.com/http://www.cisco.com/ -
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What Happens Next?
4. LMC/CL contacts the Support to acknowledge that eachinstructor has read and agreed to:
Networking Academy Maintenance Acceptable & Expected Use Policy
Networking Academy Maintenance Terms & Conditions
5. Support Desk will add the Academy and its active instructors tothe maintenance contract and send a congratulatory email.
6. Active academies are encouraged to use the maintenanceservice and its entitlements as described in the NetworkingAcademy Maintenance Acceptable & Expected Use Policy
7. Download IOS listed inNetAcad Maintenance - Image & Hardware Support Document
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$2100
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Networking Academy Maintenance for