Welcome to Patient NavigatorA unique and comprehensive tool to provide integrated medical solutions for employees with access to a full range of services as well as a complete employer management system.

� Reduce the costs of uninsured, insured or self-funded healthcare

� Provide an affordable integrated medical solution for employees as well as an employer management system

� Minimise inconsistency

� Eliminate fragmentation of services

� Offer employees managed health provision, accelerating their access to care and returning them to work sooner

� Early intervention and proactive preventive health and wellbeing initiatives

� Reduce absenteeism and presenteeism through effective sickness absence and occupational health response

� Deliver high standards of evidence based care to support employees back to work

� Improved health outcomes

� Bring all data, activity and measures outcomes under one umbrella to provide integrated medical services to employees

� Executive summary and high level reporting to clients

� Patient Navigator is a unique portal whereby Patient Advocate enable employees to access interactive support and medical care co-ordination through highly qualified Nurse Case Managers who provide seamless accelerated care treatment pathways through the NHS and private medical providers. (See ‘Care’ and ‘Extra Care’).

� Patient Advocate specialises in the management of employee healthcare schemes operating under a discretionary trust, however, the Patient Navigator integrated medical solution can provide access to a full range of services for employees with or without a healthcare trust.

� More effective micromanagement of claims costs by case negotiation using the NHS e-referral services inclusive of any other health related product an employee may have.

� Defragmentation of services, previously provided in silo; absence management, EAP’s, OH, Group Risk Insurance benefits, Private Medical and Cash Plans, Employers liability risks and workplace promotion.

� Experienced Nurse Case Managers provide access to safe, appropriate and expedient care at the point of need using available resources to promote quality cost effective outcomes.

� Access to wellness, lifestyle and health prevention initiatives through the Patient Advocate Health Creation and Cancer Lifeline programmes (inclusive of early symptom screening for cancers).

� Nurse Case Management throughout the healthcare continuum from 1st Day absence reporting, chronic disease management and occupational health needs.

� The Patient Navigator portal provides comprehensive support for prevention, screening, long term care follow up for those with chronic health conditions and interactive alerts driven by physician led care pathways, to support employees to get back to work sooner.

� Avoiding delay to diagnostics and treatment options improves health outcomes and leads to co-ordinated rehabilitation and ultimately back to work sooner.

� Patient Navigator is supported by an app for Apple, Android and interfaces with desktop, smartphone and TV, providing full communication tools and lifelong personal health care records updated daily.

� Patient Advocate collect accurate data that can include identifying hot spots, work related incidences and cost (direct and indirect) to the Organisation. Advice guidance and support freely to HR managers with workplace health promotion initiatives.

OverviewOur SolutionsOrganisations are asking us to

One point of contact – from reporting an

absence to treatment guidance + support.

De-fragmentation

Intake

Needs Assessment

Treatment Support

RTW Planning

Follow-up Support

Direction

A central, telephone and cloud based system for

capturing and reporting absence data

You choose where employees report absence

- e.g. their line manager or the Nurse Case

Management team (NCM team).

Evidence based assessments enable treatment

pathways and support programmes to be set up

immediately.

Putting people on the right treatment path,

first time.

Optimise use of all existing benefits + service

resource with case management through NHS.

Guidance and support underpinned by a tailored

communication programme.

Occupational health and vocational

rehabilitation.

Consistancy in record keeping and adherence to

polices and procedures.

Workplace Health Promotion.Advice, guidance and support freely available to

HR and line managers.

Monthly reporting including identification of hot

spots, work related incidences and cost (direct

and indirect) to the Organisation.

The Nurse Case Management team will seek

to fully understand the line manager’s and

employee’s situation and ensure they are aware

of any relevant policies/ procedures as well as any

support services available to them as appropriate.

How much better can we manage employee health silos?

Absence Managment

Group Risk Insurance Benefits

Private Medical and Cash Plans

Assistance Programmes

Employers Liability Risks

Electronic Health Records interact with Nurse Case Management Services for immediate and co-ordinated response to health concerns

A personal care service in your pocket

• Evidence based

• Improved health outcomes

• Comprehensive and confidential

• Interactive access to Nurse Advocacy

and support

• Coordination between your health

care team

• Personal care records automatically

updated

• Multilingual

• Early intervention and health

prevention support

• Self-care apps

• Life-long records maintained

Patients have: » Concerns » Symptoms » Questions

Best evidence personal care pathways

Enter symptoms/concerns on app

Resolved by app

Request live call to Nurse Case

Manager

Resolved by Nurse Case Manager

interventions/care plan

Consultation with GP/

physician/health professional

Treatment/intervention

Problem solved

or, Nurse Case Manager support/long

term follow up

Evaluation and review

Problem solved

Patient Navigator is the name under which all Patient Advocate Employee Population Health and Wellness Management Services and Reports are delivered

Patient Navigator is a unique employer management system that captures data, activity, measures outcomes and brings them all under one umbrella to provide integrated medical services to employees as well as high level executive summary reports to our clients.

Electronic personal health record – The Patient Navigator portal provides each employee their life-long, personal electronic health records, automatically updated with their GP records and hosted by N3 security, for complete confidence and complies with information governance requirements.

With patient consent, patients can share their personal health information with members of the health professional team over multiple devices. Personal electronic health records, care pathways and care plans are driven by authoritative data from local provider systems with interactive, comprehensive alerts and follow up to every patient.

Patient Navigator is supported by an app – for Apple, Android and interfaces with a desktop, smartphone or TV, providing full communication facilities for chat, phone and messaging which is interactive and free.

Records are updated nightly – from GP systems allowing for interactive, multilingual alerts to remind, inform or follow up individuals for the purposes of early interventions, screening and long term condition health checks.

Data from physician systems – drives personal care pathways to provide evidence based comprehensive support, online access to chat message, telephone or video call to a Patient Advocate Nurse Case Manager.

Wellness, lifestyle and prevention – support through free access to ‘The Picture of Health’ self-assessment tool to measure your health and wellbeing. In less than 30 minutes you can gain total clarity about the healthiness and balance of your current lifestyle and where you are gaining and losing your precious life energy. You will see crystal clear where healthy changes could be made to get you feeling full of life and well protected from health risks. With this valuable insight you can plan your Health Creation Goals to achieve your potential in life and enjoy the great health that is your birth right.

Absence Management – experienced Nurse Case Managers provide early intervention strategies and support to employees spanning from day one absence reporting through to long term chronic health or disability case management. Avoiding delay to diagnostics and treatment options improves health outcomes and leads to a co-ordinated rehabilitation process. Patient Advocate Nurse Case Managers work with our Occupational Health Team to manage ill health retirement, complex illness or injury and long term vocational rehabilitation in the workplace. Providing a complete absence management programme offering proactive, accurate collection of data and rapid response interventions through to complex long term rehabilitation.

Accelerated Nurse Case Management – seamlessly utilises both NHS and private treatment pathways for employees to access safe, appropriate and expedient care at the point of need. Our experienced Nurse Case Managers provide collaborative, evidence based support to address an employees health, social care, educational and employment needs, using communication and available resources to promote quality cost effective outcomes.

Access to the Patient Advocate Health Creation Programme – companies can elect to pay for at onset for all employees or it can be employee subscribed.

Through the Patient Advocate Health Creation Programme you will be helped to recognise and remove self-limiting beliefs and behaviours that prevent you from fulfilling your potential for conscious living. As you work through the four areas of body, mind, spirit and environment you will gradually improve and

develop a healthier relationship with yourself and others, whilst increasing vitality to enjoy those things in life that bring you fully alive.

This online programme can be used independently or with the help and guidance of a Patient Advocate Health Creation Mentor to support and encourage you through your journey to better health.

Access to the Patient Advocate Cancer Lifeline Kit – the Kit is aimed at those newly diagnosed with cancer and their carers. The interactive kit provides three workbooks; one for the time of diagnosis and treatment, one for the time of recovery; and one for those in the caring role. The kit supports people to positively cope with cancer treatment and make good treatment and self-help decisions with two guidebooks: The Frontier Cancer Medicine Guide looking at current advances in cancer treatments and ‘The Alternative Cancer Treatment Guide’ providing an overview

of the most popular alternative cancer treatments for which there is the most evidence.

Along with two supportive CDs, healthy recipe cards and an inspiring DVD, the Cancer Lifeline Kit puts people with cancer and their families back in the driving seat on the journey towards health, positivity and peace of mind.

Access to free medical and drug libraries – adhering to NICE guidelines (National Institute for health and clinical excellence).

Early interventions and self-care tools such as:

�BMI calculators

�Drink aware programmes

�Smoking cessation support

�Stress tools (meditation, relaxation, breathing exercises etc) with early intervention triggers either company or employee subscribed

Patient Advocate specialises in the management of employee healthcare schemes operating under discretionary trust. This allows a more flexible approach to benefit provision as well

as providing bespoke benefit structures, nurse led claims

management and administration facilities and ultimately offering significantly better value for the client’s healthcare budget.

Nurse led accelerated case management provides a bespoke, unique Hybrid Healthcare Trust that integrates suitable NHS

treatment pathways utilising NHS services for specific high cost conditions giving real control over spend to sponsoring organisations for the first time.

Healthcare Trust Solutions from Patient Advocate

Comprehensive prevention

The Patient Advocate Personal Care Record provides comprehensive support for prevention, screening, long term care follow up for those with chronic health conditions and interactive alerts driven by physician led data care pathways.

Patients are empowered, informed and have online access to behaviour change support, health information libraries and

Patient Advocate Nurse Case Managers to coordinate care and act as advocate for patients and carers.

Our Nurse Case Managers support those at the point of need to optimize best outcomes at the lowest costs to employers. Delivering high standards of evidence based care to support patients back to work.

Interactive alerts

Multilingual alerts Biometric history on record

Healthcare Trust Solutions from Patient Advocate

A more cost effective spend giving financial control back to you

Patient Advocate Limited1 Farnham Road, Guildford, Surrey, United Kingdom, GU2 4RG

t +44 (0)1483 608392 e info@patientadvocate.co.uk

www.patientadvocate.co.uk