110801_1 confidential and proprietary information of ingram micro inc. — do not distribute or...
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110801_1Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Ingram Micro Professional Services
Profit From Asset Disposition - Green and Secure Method of Removing Old and Unwanted Hardware
John RedmanManager of Professional Services
March 22, 2013
110801_2Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Our Commitment to YOU:
Increase Revenue
Maximize Profitability
Greater Customer Loyalty
Be the Single Source Solution Provider
Partner Benefits:
Increase Flexibility
Expanded Portfolio
IM Professional Services enables PARTNERS to effectively deliver a broader portfolio of services and increase profitability by providing greater VALUE to their clients.
110801_3Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Supporting the Full Lifecycle of IT Assets
Gain easy access to the expertise & resources necessary to compete in today’s marketplace.
PLANIngram Micro Service Network (IMSN)Onsite Professional Services (OPS)Ingram Micro Training Academy (IMTA) IMPLEMENTIngram Micro Service Network (IMSN)Onsite Professional Services (OPS)IT Staffing Services
MANAGE3rd Party WarrantiesRemote System Administration (RSA)
SUPPORTIT Asset Disposition (ITAD)
110801_4Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
298 data breaches so far in 2012, more than 9 million records compromised
Identity Theft Resource Center
Between 2005-2010, data breaches cost companies more than $156 billion
Digital Forensics Association
Data breaches are attracting greater public and government scrutiny
– California strengthened data breach notification requirements
– Secure and Fortify Electronic Data Act passed a House subcommittee in July 2011
Data Breaches in the News
110801_5Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
1. The Government Sector – 268 data breaches over a three year period exposing
2. Zappos - contact information of 24,000,000 customers stolen
3. State of South Carolina – 3,800,000 tax records and 400,000 credit cards numbers stolen
4. Nationwide Insurance / Allied Insurance – contact and employment information of 1.1 million customers and applicants were stolen
5. LinkedIn – 6,500,000 passwords were compromised and distributed throughout the Internet
6. More Government records – contact information of 1,600,000 individuals accessed from government and contractor accounts involving aerospace, the defense industry, financial services, and law enforcement
7. Global Payments – data theft of 1,500,000 credit cards
8. Apple / FBI – user and device information of 1,000,000+ Apple Unique Device ID’s snagged from an FBI computer
9. Yahoo.com – 400,000 plain text passwords posted on the Internet
10. Wyndham Hotels – 600,000 credit card numbers resulted in $10.5 billion in fraudulent transactions
Top 10 Security Breaches of 2012CRN, Ken Presti, 12/21/2012
Information is Valuable, Available, and WANTED…
110801_6Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
If you were a thief, which stack would you steal?
Crimes of Opportunity
Proof point: Blue Cross of Tennessee had 57 hard drives stolen from a storage closet while they were awaiting shipment. More than one million customers were impacted and Blue Cross incurred $7 million in forensic costs to find out what was stored on the stolen hard drives.
110801_7Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
The SolutionITAD Services from Ingram Micro
SECURE IT ASSET DISPOSAL SOLUTIONS
“What makes us different makes us better”
110801_8Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Overview of U.S. Micro Services Completed at End-User Location
U.S. Micro offers a broad range of capabilities to provide the most secure, cost-effective and environmentally responsible disposition process in the industry.
Guaranteed price upfront – no consignment
Only U.S. Micro- trained employees – no subcontractors
Real-time, onsite, equipment inventory reconciliation
Assets certified as data free – ONSITE AT YOUR LOCATION
System-generated real-time report verifying data sanitization
Shipping is handled by highly trained U.S. Micro employees
110801_9Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Keyboards
Copiers
Media left in optical drives
Checks left in printers
Examples of Hidden Data
Look for the X
110801_10Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
U.S. Micro’s pickup process at Customer facility
Enertia Solution
Proprietary automated auditing and wiping solution
Custom mobile inventory application
Integration with customer backend for inventory management, auditing and accounting
Reconciliation with customer systems and data
Real time status of assets through the entire process
Suite of secure web applications - highly customizable to interface with Customer systems
Data Sanitization: Enertia Solution
110801_11Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
For Your Records
110801_12Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Inventory and audit upon arrival at US Micro facility
Employee Eco-Events to encourage employees to bring their outdated personal IT assets to work for proper disposal.
Overview of U.S. Micro Services Completed at US Micro Facility
Assets refurbished for reuse - approximately 85 percent of equipment for resale and donation.
U.S. Micro has a 100 percent no landfill policy and offers a full range of recycling alternatives.
Option to donate a portion of their refurbished equipment to causes of their choosing.
110801_13Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Examples of Recent Large Projects
110801_14Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
650 Branch Refresh Project with 7 pass DoD wipe (2010)
110801_15Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
525+ Branch Refresh Project with 3 pass DoD wipe (2010)
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525+ branch refresh project with 3 pass DoD wipe (2010)
110801_17Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Data Sanitization Stations
110801_18Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Added Security
110801_19Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Shredding and Sorting
110801_20Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
US Micro – Shredding Results
110801_21Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
More Sorting
110801_22Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Ensure data destruction occurs
Employ an electronic tracking system
Data wiping is for trained professionals
Remember overlooked devices
Refurbish & recycle
Maximize your profit
ITAD Best Practices
110801_23Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Government
Health Care
Finance
Corporate
Education
Data Center
Warehouse
National Projects
Community Goodwill
Relevant Opportunities
110801_24Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
IM Professional Services
Ingram Micro Services NetworkIM brokered solution provider networkStandard hourly rates for labor services
IT Staffing ServicesPermanent or temporary positionsFlexible Staff Augmentation Solutions
IT Asset Disposition ServicesSecure and responsible disposal Removes liability for information
Onsite Professional ServicesCategory and Vendor Specific ServicesSKU’s and Customizable SOW’s
Ingram Micro Training AcademyClassroom or Online – guaranteed to runCan be resold to end users
3rd Party Warranty ServicesPrivate label product protectionVariety of Coverage Options
Remote System Admin ServicesSave a truck rollOutsource support and development
System Integration ServicesCompliment Cloud Services salesCustomizable to end-user environments
110801_25Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Professional ServicesTalia Love - market account [email protected] | x67247
Brad Banas - market account [email protected] | x66686
Sean Herrington - imsn dispatcher [email protected] | 1(800)235-4128
John Redman - mgr of professional services operations [email protected] | x67014
Information | Support | Order
Refer to the following websites:
www.ingrammicro.com/professionalservices | www.ingrammicro.com/imta
Contact Professional Services team at
[email protected] | [email protected]
IMTAMichael Beach - market account [email protected] | x66630
Jamie Kline - market account [email protected] | x65115
1(800) 456-8000
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 110801_26