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Avaya Cloud Solutionsfrom [Company Name]Using the cloud for business transformation

22

THE CLOUD - OUT OF REACH OR ACHIEVABLE?

Capex

Legacy systems

Lack of agility

Risk

Lack of resources

33

IT’S ACHIEVABLE!

Opex-based

A true cloud utility model

Tailored toyour needs

Best of breed security

and resilience

A high quality service

A great customer experience

Avaya Cloud Solutionsfrom [Company name]

44

Avaya Aura® Contact Centre and Unified Communications

Support for hybrid models Access to the latest developments

ACCESS TO GREAT FEATURES

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Service Level GuaranteesFaster provisioning

AFFORDABLE AND COST-EFFECTIVE

Pay-as-you-go

66

FACING THE FACTS

Did you know?

• Cloud-based call centre market to top US$10.9 billion by 2019, growing at a compounded annual rate of 21.3% from 20141

• Unified Communications market is expected to reach US$61.9 billion in 2018, growing at a compounded annual rate of 15.7% from 20122

• “Avaya is the only company in this sector to have Gartner Magic Quadrant status for CC and UC”3

• In UK contact centres with over 100 seats, over half of the agents are supported on an Avaya system4

• Companies using Avaya as a part of their contact centre technology deployments achieve substantially greater annual performance gains than their industry average peers5

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Avoid upgrade costsMove from capex to opex

ENJOY THE BENEFITS!

Lower TCO

Massive costs savings:

88

Respond more rapidlyAdapt to changing demands

ENJOY THE BENEFITS!

Re-focus resources

Increased agility:

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IF YOU WOULD LIKE TO FIND OUT MORE:Speak to:

Email:

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Avaya Cloud Solutionsfrom [Company Name]

Now you can use the cloud to transform your business

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Sources: 1. ‘Cloud Based Contact Center Market … Worldwide Forecasts and Analysis (2014 - 2019)’ - MarketsandMarkets, August 2014 2. ‘The Trend Towards Unified Communications Continues’ - TMCnet, June 2014 3. Gartner Magic Quadrants, 2014 4. ‘The Global Telecommunications Market, The UK Contact Centre market competitive environment 2012’ - MZA5. ‘The Guide to Cloud Collaboration’ - Avaya, 2014