Slide 1

1012 November 2014 How Our Thinking Impacts Our Results Page 1 How Our Thinking Impacts Our Results Cynthia Way Master Certified Coach President, Way To Go! Inc. www.waytogoconsulting.com 301-779-1764 Slide 2 1012 November 2014 How Our Thinking Impacts Our Results Page 2 Poll 1.How many people think I did something criminal? 2.How many people think I went to prison as a result of my work at the CIA? 3.How many people are questioning my credibility? Slide 3 1012 November 2014 How Our Thinking Impacts Our Results Page 3 Purpose To help you understand the link between thinking and results So that You avoid disconnects and unintended results You improve communications Slide 4 1012 November 2014 How Our Thinking Impacts Our Results Page 4 Available Data Draw Conclusions Add Meaning Filter Ladder of Inference Take Action Adapted from Chris Argyris Adopt Beliefs Slide 5 1012 November 2014 How Our Thinking Impacts Our Results Page 5 Discuss at Your Table 1.Think of a colleague you respect and admire. Suppose they are 10 minutes late to a meeting. What are 5 conclusions you might make about why they were late? 2.Think of a colleague you dont like, that you regard as a poor performer. Suppose they are 10 minutes late to a meeting. What are 5 conclusions you might make about why they were late? Slide 6 1012 November 2014 How Our Thinking Impacts Our Results Page 6 Slide 7 1012 November 2014 How Our Thinking Impacts Our Results Page 7 Available Data Draw Conclusions Add Meaning Filter Ladder of Inference Take Action Adapted from Chris Argyris Adopt Beliefs Slide 8 1012 November 2014 How Our Thinking Impacts Our Results Page 8 B-A-R Cycle BeliefActionResults Slide 9 1012 November 2014 How Our Thinking Impacts Our Results Page 9 Table Exercise 1.What Belief-Action-Result cycle is occurring for you that may be a barrier to success or change, or making a bad situation worse? 2.Write belief as if it were fact. 3.Chart it out in a B-A-R cycle. 4.Share at your table. Slide 10 1012 November 2014 How Our Thinking Impacts Our Results Page 10 Poll 1.How many people recognized they had an unhelpful B-A-R cycle at play? Slide 11 1012 November 2014 How Our Thinking Impacts Our Results Page 11 How the Ladder Gets You In Trouble Belief Fact Conclusions Truth Red Flags Always, Never, Every, You Im right, youre wrong mindset Slide 12 1012 November 2014 How Our Thinking Impacts Our Results Page 12 Whats the Way Out? Willingness to Temporarily Suspend Judgment Attitude of Curiosity Seek First to Understand Before Being Understood (Stephen Covey) Ask yourself: Why would a reasonable, rational person do/say that? Walk Up/Down the Ladder Slide 13 1012 November 2014 How Our Thinking Impacts Our Results Page 13 Walking Up/Down Ladder For others: unattached curious inquiry Can you help me understand your thinking? What led you to that conclusion? When you said X (their words), did you mean (your interpretation)? For yourself: skillful advocacy Heres my view, and heres how I got there. I think X is going to happen and here are the data points Im basing that conclusion on. Let me explain where Im coming from on this. Adapted from Peter M. Senge, The Fifth Discipline Fieldbook Slide 14 1012 November 2014 How Our Thinking Impacts Our Results Page 14 Table Exercise Consider a time when you climbed the wrong ladder What could you have done differently? What can you do to change your Belief-Action- Result cycle? Slide 15 1012 November 2014 How Our Thinking Impacts Our Results Page 15 Intended Outcomes Learn about the Ladder of Inference model Learn about the Belief-Action-Results cycle Learn how to use this information for better communication and more positive results Slide 16 1012 November 2014 How Our Thinking Impacts Our Results Page 16 In Conclusion Jot down 3 key takeaways Identify the next opportunity you will have to practice Slide 17 1012 November 2014 How Our Thinking Impacts Our Results Page 17 Resources BOOKS: Covey, S. R. (1989), The 7 Habits of Highly Effective People (New York: Simon and Schuster). Patterson, et al. 2002), Crucial Conversations: Tools for Talking When Stakes are High (New York, McGraw-Hill). Rock, D. and J. Schwartz,(2006), The Neuroscience of Leadership, Strategy + Business, Reprint 06207. Senge, P. M., et al. (1994). The Fifth Discipline Fieldbook: Strategies and Tools for Building a Learning Organization (New York: Doubleday/Currency). WEBSITES: http://stiatemenos.com/http://stiatemenos.com/ Systems Thinking In Action Conference & resources http://www.solonline.orghttp://www.solonline.org Society for Organizational Learning www.waytogoconsulting.comwww.waytogoconsulting.com Way To Go! inc. coaching and consulting